Este trabalho analisa os fatores do ambiente de negócios que favorecem a formação de centros de excelências (Frost; Birkinshaw; Ensign, 2002). Centros de Excelência são importantes fontes para a criação e desenvolvimento de tecnologia. A presença desses centros no Brasil pode significar um papel importante para o país na economia global do conhecimento, sendo relevante a compreensão dos fatores ambientais que possam levar à decisão das multinacionais estrangeiras em criar tais centros. Em relação aos instrumentos de análise do ambiente de negócios, foram utilizados os modelos do diamante da vantagem competitiva nacional de Porter (1989) e o do diamante duplo generalizado de Moon, Rugman e Verbeke (1998). O diamante nacional já foi utilizado em pesquisa realizada por Frost, Birkinshaw e Ensign, (2002). Esta tese ampliou a análise do ambiente de negócios com a perspectiva do diamante internacional, possibilitada pelo modelo do duplo diamante generalizado, o qual considera relevante o papel das multinacionais. Foi realizado um survey com amostra de 172 questionários respondidos por CEOs de subsidiárias brasileiras pertencentes a multinacionais estrangeiras. Os resultados mostram que os determinantes do diamante nacional são relevantes para o desempenho de 154 das subsidiárias entrevistadas, 89,53% da amostra. E, os determinantes do diamante internacional são relevantes para o desempenho de 118 empresas, ou seja, 68,60% da amostra. Entretanto a análise de regressão apresenta limitações quanto à capacidade do diamante nacional de propiciar a formação de centros de excelência. / This thesis analyzes the factors of business environment that favors the formation of centers of excellence (Frost; Birkinshaw; Ensign, 2002). The centers of excellence have been seen as an important source for the creation and development of technology. The presence of these centers in Brazil could mean an important role for the country in the global knowledge economy, so it is relevant understanding the environmental factors that may lead to the decision of foreign multinationals to establish such centers. In order to analysis the business environment were used the models Porter\'s diamond (1989) of national competitive advantage and the approach by Moon, Rugman and Verbeke, (1998), the generalized double diamond model. The national diamond has been used in research by Frost, Birkinshaw and Ensign (2002). This thesis has extended the analysis of the business environment with the perspective of the international diamond, made possible by the generalized double diamond model, which considers the relevant role of multinational corporations. The research was a survey with a sample of 172 questionnaires sends to CEOs of foreign subsidiaries. The results show that the determinants of national diamond are relevant to performance subsidiaries of 154 respondents, 89.53% of the sample. And, the international diamond determinants are relevant to performance 118 companies, i.e., 68.60% of the sample. However, the regression analysis has limitations as to the capacity of the national diamond propitiate the formation of centers of excellence.

Existe uma tendência entre as organizações por optarem pela abordagem de gestão por processos no lugar da abordagem funcional tradicional, porém a falta de integração dos projetos de gestão por processos leva a desperdícios de recursos e diminuição no retorno sobre o investimento. Os Escritórios de Processos podem ser uma proposta de resposta à falta de integração dos projetos de gestão por processos. Em contrapartida, as Instituições de Ensino Superior (IES) necessitam ampliar sua eficácia gerencial e a gestão por processos pode ser uma solução. A oportunidade de investigação relacionando os temas levou a seguinte pergunta de pesquisa: \"O que propor em um Escritório de Processos para uma Instituição de Ensino Superior?\". Para responder a essa pergunta o objetivo geral deste trabalho era propor um Escritório de Processos em uma Instituição de Ensino Superior. Para alcançar o objetivo principal, foram traçados dois objetivos específicos: desenvolver um framework para propor um Escritório de Processos e desenvolver uma proposta de um Escritório de Processos em uma IES. Para atender a estes objetivos, este trabalho combina a utilização de duas abordagens metodológicas: revisão bibliográfica e estudo de casos. Como resultados da pesquisa foram desenvolvidos o framework para propor um Escritório de Processos e a proposta do Escritório de Processos para um IES. A pesquisa contribuiu para o estado da arte sobre o assunto Escritório de Processos. A proposta do Escritório de Processos e framework foram inovadores do ponto de vista bibliográfico, uma vez que trouxeram um modelo de Escritório de Processos que a literatura não aborda. Esse estudo auxiliou à referida IES a iniciar a constituição de seu Escritório de Processos. Dentre os interessados no estudo, destacam-se IESs, organizações de um modo geral, responsáveis por processos de negócios, pesquisadores e consultores. / There is a tendency among organizations opt for a Business Process Management approach instead of the traditional functional approach. BPM Center of Excellence can be a proposed answer to the lack of integration of process management projects. In contrast, the Higher Education Institutions (HEIs) need to broaden their managerial effectiveness and process management can be a solution. The opportunity to research relating the themes led to the following research question: \" What proposing in a BPM Center of Excellence for an Institution of Higher Education ? \" . To answer this question the overall goal of this work was to propose an BPM Center of Excellence in a Higher Education Institution. To achieve the main objective, two specific objectives were set: to develop a framework to propose a Process Office and develop a proposal for an Center of Excellence in an HEI. To meet these objectives, this paper combines the use of two methodological approaches: literature review and case studies. The results of the research framework were developed to propose a BPM Center of Excellence and the proposal of the Office of Proceedings for IES. The research contributed to the state of the art on the subject BPM Center of Excellence. The proposal of the Office and framework were innovative from the point of view of literature as it brought a model of a BPM Center of Excellence that literature does not address. This study helped to said HEIs to start setting up BPM Center of Excellence. Among those interested in the study, we highlight HEIs , organizations in general , responsible for business processes , researchers and consultants .

Processos de backoffice apresentam um grande impacto nos custos de uma empresa. Centros de Serviço Compartilhados têm sido implementados a fim de controlar e melhorar tais processos. O lean, por sua vez, tem em comum com os CSC o objetivo de trazer excelência a processos. Uma análise da literatura indica haver sinergia entre os métodos e que as ferramentas lean possam promover melhorias que a implantação exclusiva de um CSC não tenha atingido. O objetivo deste trabalho é implantar princípios e ferramentas lean visando a busca de excelência em processos de backoffice, que pertençam a um CSC maduro. Para analisar essa possibilidade foi realizado um estudo de caso em empresa do ramo metalúrgico que já dispõe de um CSC considerado maduro em pesquisas de benchmarking na área. Foram implementados: um estudo de estabilidade e capacidade, posteriormente a prática de gerenciamento diário para implementação de melhorias, ocorrendo coleta de dados qualitativa e quantitativa para avaliação dos seus impactos. Por fim, um questionário foi aplicado para detectar a percepção dos colaboradores a respeito das mudanças obtidas com as ferramentas. Os resultados indicaram que mesmo em um CSC já completamente implantado, havia instabilidade e incapacidade nos processos, detectadas através do estudo de capacidade e estabilidade que são usadas na metodologia Lean. Em relação à utilização de gerenciamento diário, agregado à gestão visual, observou-se ser a abordagem que possibilitaria melhores resultados Em uma pesquisa realizada com todos os níveis hierárquicos envolvidos, que comparava o cenário anterior às ferramentas, um mês após a implantação e a expectativa para o cenário em um ano, foi possível comprovar que 64% dos princípios Lean apresentados por Liker (2005) foram melhorados no primeiro mês e que existe uma expectativa de melhorar 95% dos princípios Lean e das funções da comunicação no próximo um ano com os estudos de capacidade/estabilidade e gerenciamento diário. Observou-se que, enquanto os estudos de capacidade e estabilidade detectam as falhas, o gerenciamento diário permite operacionalizar as mudanças, ao mesmo tempo em que reforça os princípios lean. Embora não possam ser generalizáveis os resultados obtidos, pode-se dizer que neste estudo foi possível atingir melhores níveis de desempenho dos processos de um CSC maduro utilizando ferramentas lean, confirmando a hipótese inicial. / Backoffice processes have a high impact on the costs of a company. Shared Service Centers (SSC) has been implemented in order to control and improve these processes. The lean methodology, in turn, has in common with the SSC the aim to bring excellence to processes. A literature review indicates that there is synergy between the methods and the lean tools can make improvements that exclusive implementation of a CSC has not reached. The aim of this study is to implement lean principles and tools aimed at the pursuit of excellence in backoffice processes, belonging to a mature SSC. To test the initial hypothesis it was conducted a case study in a metal industry that already has a mature SSC. It was implemented: stability and capacity analysis and the practice of daily management to implement improvements, occurring qualitative and quantitative data collection to assess its impact. Finally, a questionnaire was applied to detect the perception of employees about the changes obtained with the tools. The results indicated that even in a SSC already fully deployed, there is instability and failure in processes, detected by stability and capacity analysis that are used in lean methodology. Regarding the use of daily management, added to the visual management, was noted to be the approach would enable better results In a survey of all levels involved, which compared the previous scenario before the tools, one month after implantation and the expectation for the scenario in a year, it was possible to prove that 64% of the lean principles have been improved in the first month and it is expected to improve 95% of the lean principles and communication functions in one year with stability and capacity analysis and daily management. It was observed that, while the stability and capacity analysis detect faults, the daily management enables operational changes at the same time that increases lean principles perception. Although the results obtained may not be generalizable, it can be said that in this study it was possible to achieve better performance levels of processes of a mature CSC using lean tools, confirming the initial hypothesis.

Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-08-08T19:53:42Z No. of bitstreams: 1 Dissert Marcos Paulo Barcelos.pdf: 1628941 bytes, checksum: d1ee677c06afd53ef71b75894ecfa883 (MD5) / Rejected by Biblioteca da Escola de Engenharia (bee@ndc.uff.br), reason: Joana, o arquivo do trabalho está com comentários. É para disponibilizar assim mesmo? Catarina on 2017-09-05T16:47:18Z (GMT) / Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-09-05T19:05:50Z No. of bitstreams: 1 Dissert Marcos Paulo Barcellos.pdf: 1679297 bytes, checksum: 4f10cf35c582b40aec041bdd6fcd3a8e (MD5) / Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-09-15T15:51:54Z (GMT) No. of bitstreams: 1 Dissert Marcos Paulo Barcellos.pdf: 1679297 bytes, checksum: 4f10cf35c582b40aec041bdd6fcd3a8e (MD5) / Made available in DSpace on 2017-09-15T15:51:54Z (GMT). No. of bitstreams: 1 Dissert Marcos Paulo Barcellos.pdf: 1679297 bytes, checksum: 4f10cf35c582b40aec041bdd6fcd3a8e (MD5) Previous issue date: 2016-12-22 / O setor elétrico brasileiro, após o período de privatização e a criação da Agência Nacional de Energia Elétrica (ANEEL), vem sendo submetido a regras mais rígidas e índices de qualidade cada vez mais exigentes. As perspectivas das companhias atuantes neste setor perante as partes interessadas, como o cliente que exige melhores níveis de serviço, acionistas por sua vez buscando incrementar a eficiência de suas concessionárias de energia para atingir seus objetivos financeiros. Assim neste ambiente desafiador encontram-se as distribuidoras de energia elétrica, que por sua vez são medidas e avaliadas pela ANEEL por indicadores que refletem nas tarifas cobradas ao consumidor. Desta forma resta a empresa de energia buscar a máxima eficiência operacional a fim de atender de forma equilibrada, cliente, acionista e a agência reguladora. O trabalho desenvolveu uma proposta de Índice de manutenção de excelência, conjugando resultados de pessoas, recursos e tecnologia de forma a avaliar o desempenho de unidades operacionais. A abordagem metodológica proposta está estruturada numa pesquisa quali-quantitativa com a aplicação da metodologia TOPSIS (Technique for Order Preference by Similarity to Ideal Solution). Os dados foram levantados a partir de setores operacionais de uma empresa caracterizada como sendo uma organização de alta confiabilidade e atuante do setor elétrico. Como resultado esperado a consolidação da metodologia proposta que permitiu a avaliação da performance da gestão global da manutenção / The Brazilian electricity sector, after the period of privatization and the creation of the National Electric Energy Agency (ANEEL), has been subjected to stricter rules and ever more demanding quality indices. The prospects of companies acting in this sector to stakeholders, as the customer requires better service levels, shareholders in turn trying to increase the efficiency of their power utilities to achieve their financial goals. Thus in this challenging environment are the electricity distributors, which in turn are measured and evaluated by ANEEL for indicators that reflect the rates charged to consumers. In this way the energy company remains seek maximum operational efficiency in order to meet in a balanced way, customer, shareholder and regulator agency. The work has developed a proposal for a maintenance index of excellence, which combines results of people, resources and technology in order to evaluate performance of operating units. The proposed methodological approach is structured in a qualitative and quantitative research with the application of the methodology TOPSIS (Technique for Order Preference by Similarity to Ideal Solution). The data were collected from operational sectors of a company characterized as a high reliability organization and active in the electricity sector. As a result expected to consolidate the proposed methodology allowed the evaluation of the performance of the overall management of maintenance.

I takt med den ökande projektifieringen av forskningsarbetet möter forskarna nya krav till ledarskapskompetens. Trots detta har forskningsprojekt länge förbisetts som en arena för forskning på projekt. Också inom studier av ledarskap i forskningsinstitutioner har man ofta valt att fokusera på ledarskap på högre nivåer. Detta trots att en väsentlig del av det forskningsnära ledarskapet i akademiska institutioner utövas i forskningsprojekten. Genom att belysa hur ledare av forskningsprojekt i akademiska miljöer uppfattar sin roll som ledareönskar det här arbetet att bidra till en hittills lite empiriskt undersökt del av projektverksamheten. Det här görs genom en studie av norska center för framstående forskning. Tio ledare av norska center för framstående forskning semistrukturerade intervjuades för studien. Intervjuerna har analyserats tematiskt med fokus på att belysa projektledarnas uppfattning av sin roll.  Resultaten från studien visar på en dualitet mellan hur forskarna uppfattar sin roll som forskare och som ledare. Forskningsprojektets kontext är viktig för hur projektledarna upplever sin roll. Ledarna beskriver en formell och en informell ledarroll, som är delvis överlappande. I dessa ingår att hitta en balans mellan autonomi och kontroll, som samtidigt möter de krav som finansiären har och bidrar till att projektet uppnår de mål som man har satt i projektplanen. / The projectification of research brings with it new demands for research leadership skills. Despite this, there have been few studies of research projects as an arena for project research. This work contributes to a part of the project literature, which so far has only to some extent been empirically investigated.  This work studies the project leaders perception of his or her role as a leader of a research project. The focus for the study is leaders of of Norwegian centers of excellence. Ten leaders of ten different Norwegian centers of excellence were interviewed for this study. The interviews have been analyzed thematically, with a focus on highlighting project leaders' perception of their role. The study shows that the context of the research project is important for understanding the project leader’s role. The results from the study show that there is a duality in the leaders’ perception of their role as a researcher and as a leader. The leaders describe a situation where they strive to find a balance between autonomy and control, which also helps to achieve the goals defined in the project plan.

This master`s thesis is focused on performance evaluation of SRP Ltd. company while Model START was applied. The first part of the thesis contains theory of the evaluation of business performance using of Model START based on the EFQM Excellence Model. The next part deals with the evaluation of current situation of the company and the evaluation of questionnaire. Suggestions for performance improvement are provided at the end of the thesis.

No description available.

Many nonprofit organizations lack systematic approaches to succession planning. The absence of a strategic succession plan can limit leaders' abilities to maintain organizational sustainability and fulfill the organization's mission. The purpose of this single-case study was to explore strategies nonprofit leaders used to develop succession plans. The conceptual framework for the study was the knowledge transfer theory. Participants included 3 nonprofit leaders from an educational organization in the southeastern United States. Data were collected through semistructured interviews and analysis of internal organizational documents and publicly available data. Using an inductive content analysis, 3 themes emerged: boards of directors were critical to the process of developing a strategic plan for succession; leadership transition, whether planned or unplanned, necessitated preparation; and leadership development was a valued practice that contributed to a succession planning strategy. The results of this study might contribute to positive social change by providing nonprofit leaders with succession strategies to recruit, retain, and prepare leaders to ensure organizational sustainability and mission attainment. Nonprofit educational leaders who develop succession planning strategies can enhance organizational continuity and develop competent volunteers to provide much-needed programs for the communities they serve.

Although nonprofit organization (NPO) leaders play crucial roles in society, financial distress and vulnerability are common for many NPO leaders, with some NPOs closing as a result of these conditions. The purpose of this single-case study was to explore the diversification strategies used by 10 leaders and senior staff of an NPO in the mid-Atlantic region of the United States through the conceptual lens of Markowitz's modern portfolio theory. Data were collected through in-depth semistructured interviews and analysis of organizational documents, internal archival data, social media, literature, and online databases. Through thematic analysis, 7 revenue diversification themes emerged: adding revenue streams; establishing an operating reserve; establishing positive financial performance; achieving financial stability, sustainability, organizational capacity, and organizational resilience; using transparency; achieving efficiency and organizational effectiveness; and using a marketing strategy. Additionally, 7 key themes emerged: documenting and implementing systematic processes, developing an approach to process improvement, implementing cross-department action plans, increasing transparency, reversing the adverse trend in forum participation, building a data-management system, and increasing individual and organizational capacity. These findings have implications for positive social change, in that they may offer NPO executives new insights and strategies to support revenue diversification, thereby helping them to reduce volatility in funding, decrease financial risk, avoid dependence on sole-source revenue, and identify opportunities to increase flexibility in support of organizational goals and objectives to increase services.

Emotional disengagement of employees may cause poor organizational performance, while emotional commitment of employees may enhance organizational performance. Informed by the theory of psychological ownership in organizations, the purpose of this qualitative multiple case study was to explore how employee emotional interactions in the workplace related to organizational performance within 3 multinational companies in Nigeria. The 3 selected companies represented the 3 industrial sectors in Nigeria were financial, construction, and oil and gas. Face-to-face interviews were conducted with 24 participants with a minimum of 5 years' experience in their respective organizations. Data analysis included transcription, coding, and querying, which produced 5 themes: positive emotions, negative emotions, organizational success, organizational failure, and contextual excellence, cumulating into a fundamental notion of emotional extent effects. Positive emotions contributed to the organizational success, and negative emotions encouraged organizational failure. Both positive and negative emotions instigated the contextual excellence. The findings have the potential of promoting positive social change because practitioners in leadership and organizational change may use the results of this research to improve the adaptive responses to change. The findings of the study may benefit managers by helping them better lead their employees towards impacting social and economic transformations. Implementing workplace spirituality, learning taxonomy, and sustainable human resources practices may manifest innovative socio-economic performance in organizations.