Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-02-02T14:56:31Z No. of bitstreams: 1 FranklinTorresBrandao_DISSERT.pdf: 2842721 bytes, checksum: 8e3af08825c719ae845fb2fe847fd9dd (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-02-09T19:37:35Z (GMT) No. of bitstreams: 1 FranklinTorresBrandao_DISSERT.pdf: 2842721 bytes, checksum: 8e3af08825c719ae845fb2fe847fd9dd (MD5) / Made available in DSpace on 2017-02-09T19:37:35Z (GMT). No. of bitstreams: 1 FranklinTorresBrandao_DISSERT.pdf: 2842721 bytes, checksum: 8e3af08825c719ae845fb2fe847fd9dd (MD5) Previous issue date: 2016-10-06 / A modalidade licitat?ria denominada preg?o, na sua forma eletr?nica tem como principais caracter?sticas: agilidade, desburocratiza??o, transpar?ncia, redu??o de pre?os e amplia??o da competitividade, uma vez que, os licitantes podem competir a dist?ncia, viabilizando a participa??o de Microempresas e Empresas de Pequeno Porte. Apesar das caracter?sticas positivas atribu?das a esta modalidade, mesmo assim, se faz necess?rio analisarmos de forma aprofundada os dados inerentes as aquisi??es dos bens e servi?os comuns, quanto aos princ?pios basilares da Administra??o p?blica, especificamente, o princ?pio da efici?ncia. Baseado nisso, este estudo se prop?s identificar aspectos positivos e negativos referente a economicidade, celeridade, competividade ison?mica perante os benef?cios concedidos pelo estatuto das microempresas e empresas de pequeno porte e cancelamento de itens nas contrata??es p?blicas advindas dos processos licitat?rios na modalidade preg?o, na forma eletr?nica, no Instituto Federal de Educa??o, Ci?ncia e Tecnologia do Sert?o Pernambucano, no exerc?cio financeiro de 2014. Assim, trata-se de um estudo de caso no Departamento de Licita??es e Compras do IF Sert?o - PE referente aos processos licitat?rios, sendo uma pesquisa explorat?ria e documental, com abordagem quantitativa. A amostra foi de 35 preg?es eletr?nicos, sendo esses dados extra?dos do sitio eletr?nico de Compras do Governo Federal (www.comprasgovernamentais.gov.br), conhecido como ComprasNet, e bem como de arquivos f?sicos e eletr?nicos produzidos pela Comiss?o Permanente de Licita??o referente ao ano de 2014. Os resultados revelaram que 35 preg?es foram homologados, sendo 11 de servi?os continuados, 8 de servi?os de natureza n?o continuada, 10 de bens de consumo e 6 de bens permanente. Juntos, esses preg?es resultaram em uma economia de recursos para o IF Sert?o - PE acima da m?dia em outras Organiza??es P?blicas. Al?m disso, o estudo evidenciou que a categoria de servi?os n?o continuados foi a que obteve a maior economia de recursos e maior celeridade, com um tempo de dura??o menor em dias na fase externa do preg?o. De forma semelhante, foi observado maior economia de recursos e maior celeridade nas licita??es cujo crit?rio de julgamento foi o menor pre?o por item. No entanto, este crit?rio obteve o maior n?mero de itens cancelados. Com rela??o a participa??o das Microempresas e Empresas de Pequeno Porte nos resultados das licita??es, foi identificado que essas empresas representaram uma maior porcentagem do valor total homologado nos preg?es eletr?nicos quando comparado a outros enquadramentos empresariais. Entretanto, as pequenas empresas da Regi?o do Sert?o de Pernambuco foram as que tiveram a menor participa??o nos resultados do valor total homologado apesar do incentivo concedido pela Lei Complementar n? 123/2006. Outro resultado importante foi que houve um n?mero elevado de itens cancelados, sendo maior n?mero por licita??o fracassada. Os principais motivos foram os lances dos licitantes acima do pre?o estimado pela Administra??o do IF Sert?o - PE e a Inabilita??o por irregularidades nos documentos de habilita??o. Portanto, esta pesquisa identificou maior economicidade e celeridade nas licita??es da categoria de contrata??o de servi?os n?o continuados e quando o crit?rio de julgamento adotado foi o menor pre?o por item. No entanto, foi observado alto ?ndice de itens cancelados e pouca participa??o de empresas de pequeno porte localizadas na regi?o do IF Sert?o -PE. / Electronic trading is a bidding modality. Its main features are: agility, reducing bureaucracy, transparency, price reduction and expansion of competitiveness, since bidders can compete from a distance, allowing the participation of Micro and Small Companies. Despite the positive characteristics attributed to this modality, even so, it is necessary to analyze in detail the data related to the acquisition of goods and common services, as the basic principles of Public Administration, specifically, the principle of efficiency. Based on this, the present study aims to identify positive and negative aspects related to economy, celerity, isonomic competitiveness under the benefits granted by the status of Micro and Small Companies. Besides that, it also aims to identify the cancellation of items in public procurement through bidding processes through the electronic trading modality at Federal Institute of Education, Science and Technology of Sert?o Pernambucano, in the financial year of 2014. So it is a case study in the Department of Bidding and Purchasing, at the Institute aforementioned, regarding the bidding process. It is also an exploratory and documentary research with a quantitative approach. The sample was 35 electronic auctions, and these data were extracted from the electronic site of the Federal Government Purchases (www.comprasgovernamentais.gov.br), known as ComprasNet, as well as physical and electronic files produced by Bidding Permanent Commission of Auctions in 2014. The results revealed that 35 auctions sessions were approved, 11 of continued services, 8 non-continuous services, 10 consumer goods and 6 permanent assets. Together, these sessions resulted in a saving of resources for the Federal Institute of Education, Science and Technology of Sert?o Pernambucano above average in other Public Organizations. In addition, the study revealed that the category of non-continuous service was the one with the largest economy of resources and celerity, with a shorter duration of days on the trading external phase. Similarly, it was observed a greater economy of resources and celerity in tenders whose criterion of judgment was the lowest price per item. However, this criterion had the highest number of canceled items. Regarding the participation of Micro and Small Companies in the results of bidding, it was identified that these companies accounted for a higher percentage of the total amount approved in the electronic trading sessions when compared to other business environments. However, small businesses in the Sert?o of Pernambuco were those that had the lowest share in the results of the total amount approved in spite of the incentive granted by Complementary Law n? 123/2006. Another important result was that there was a high number of canceled items, mainly due to unsuccessful bidding. The main reasons of this were the bids of the bidders above the estimated price by the Administration of the Institute and the disqualification for irregularities in the qualification documents. Therefore, this study identified greater economy and efficiency in biddings related to non-continuous services and when the judgment criterion adopted was the lowest price per item. However, it was observed high rate of canceled items and little participation of local small businesses.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-02-13T19:28:10Z No. of bitstreams: 1 MilenaCristinaDuarteDeAlmeida_DISSERT.pdf: 2444655 bytes, checksum: d92fbe1d894733c5406dc080921af13b (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-02-14T18:21:04Z (GMT) No. of bitstreams: 1 MilenaCristinaDuarteDeAlmeida_DISSERT.pdf: 2444655 bytes, checksum: d92fbe1d894733c5406dc080921af13b (MD5) / Made available in DSpace on 2017-02-14T18:21:04Z (GMT). No. of bitstreams: 1 MilenaCristinaDuarteDeAlmeida_DISSERT.pdf: 2444655 bytes, checksum: d92fbe1d894733c5406dc080921af13b (MD5) Previous issue date: 2016-08-25 / As organiza??es em geral t?m se preocupado com o alcance das estrat?gias e dos objetivos tra?ados, e partindo dessa premissa, a Gest?o da Qualidade adentra para otimizar ainda mais os resultados bem como a satisfa??o e a expectativa dos clientes. Em meio a isso, a NBR ISO 9001:2015, uma das ferramentas de certifica??o da qualidade de car?ter gen?rico, possibilita que qualquer empresa possa adotar padr?es e sistemas de gest?o da qualidade de acordo com as condi??es da norma, a fim de padronizar os seus processos aos requisitos requeridos pelos clientes. Aliado ao interesse de certifica??o e da inser??o de pr?ticas que gerem por meio da pesquisa, do ensino e da extens?o, a melhoria nos servi?os prestados, o Laborat?rio de Inova??o Tecnol?gica em Sa?de (LAIS), refer?ncia em pesquisa e tecnologia no Rio Grande do Norte, almejou que tais procedimentos fossem adotados. Dessa forma, o objeto de estudo ? o LAIS, que trabalha com o trip? da educa??o e com vistas a entrega de solu??es tecnol?gicas para o Sistema ?nico de Sa?de (SUS). O estudo ? conduzido por meio de uma pesquisa-a??o, norteado pelos princ?pios da NBR ISO 9001:2015 e sua an?lise ? de car?ter qualitativo. Desse modo, tem como finalidade o mapeamento do macroprocesso da unidade de neg?cio de Sistemas de Informa??o em Sa?de e posteriormente a sua modelagem, utilizando o m?todo BPMN com o direcionamento ? adequa??o dos princ?pios da NBR ISO 9001:2015. Quanto ao planejamento, optou-se pela revis?o bibliogr?fica e pelo estudo de caso. A condu??o da pesquisa ? de suma import?ncia, uma vez que verificou e preconizou a melhoria dos processos de inova??o, al?m de servir como base para outras organiza??es e pesquisas na ?rea. Os resultados do trabalho podem ser considerados para maiores contribui??es e relev?ncia sobre o tema estudado. / The organizations in general have been concerned about the scope of the strategies and goals set and, based on this premise, the Quality Management enters to further optimize the results, satisfaction and expectations of the customers. Among that, the NBR ISO 9001:2015, one of the quality tools of generic character, enables any company to adopt standards and quality management systems according to the requirements of the standard, in order to standardize its processes to the requirements of customers. Coupled with the interest in the certification and the inclusion of practices that generate an improvement in the services offered, through research, education and extension, the Innovation Lab in Health (LAIS), a reference in research and technology in Rio Grande do Norte, aims for such procedures to be adopted. Thus, the object of the study is the LAIS, working with the tripod of education and with a goal to deliver technology solutions for the Brazil's Unified Health System (SUS). The study is conducted by means of an action research, guided by the requirements of the NBR ISO 9001:2015, and its analysis is qualitative and quantitative. Furthermore, it has the purpose of mapping the process of the business unit of the LAIS, the Systems of Health Information (SIS), and later modeling the process using the BPMN method guided by the principles of the NBR:ISO 9001:2015. As for the planning, the literature review and the case study were chosen. The conduct of this research is very important, as it promotes the improvement of the innovation processes and the credibility of the institution and serves as the basis for other organizations and researches in the area. The results of the work may be considered for major contributions and relevance of the studied subject.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-02-13T20:42:53Z No. of bitstreams: 1 AureliaCristinaDeMedeiros_DISSERT.pdf: 2296953 bytes, checksum: 9a5a5a84a47abd88473f42e8751d03c8 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-02-16T22:52:04Z (GMT) No. of bitstreams: 1 AureliaCristinaDeMedeiros_DISSERT.pdf: 2296953 bytes, checksum: 9a5a5a84a47abd88473f42e8751d03c8 (MD5) / Made available in DSpace on 2017-02-16T22:52:04Z (GMT). No. of bitstreams: 1 AureliaCristinaDeMedeiros_DISSERT.pdf: 2296953 bytes, checksum: 9a5a5a84a47abd88473f42e8751d03c8 (MD5) Previous issue date: 2016-09-29 / Introdu??o: A higieniza??o das m?os ? uma a??o simples, mas que traz um benef?cio imensur?vel aos pacientes e profissionais de sa?de no controle de infec??o hospitalar e seguran?a do paciente. Objetivo: Melhorar a ades?o dos profissionais ? pr?tica da higieniza??o das m?os, nos cinco momentos da assist?ncia orientados pela Estrat?gia Multimodal da Organiza??o Mundial de Sa?de. Metodologia: O desenho metodol?gico do estudo ? quase experimental do tipo antes e depois, realizado na UTI neonatal de uma Maternidade Escola no Rio Grande do Norte. Para calcular a melhoria entre as avalia??es realizou-se o c?lculo da estimativa pontual com um intervalo de confian?a (95%) do n?vel de cumprimento dos crit?rios das amostras selecionadas, calculado os valores das melhorias absoluta e relativa de cada um dos crit?rios, e para a significa??o estat?stica da melhoria detectada realizada um teste de hip?tese unilateral por meio do c?lculo do valor de Z, considerando como hip?tese nula a aus?ncia de melhoria, n?o considerando quando p ? valor fosse < a 0,05. Resultados: Na 1? avalia??o, (n=44 profissionais), 55% dos profissionais cumpriram crit?rios higiene das m?os, ao entrar na UTI Neo. Realizado mais quatro observa??es, tr?s com (n=179) oportunidades, para 96 a??es desenvolvidas, distribu?das nos meses de Outubro com 53 oportunidades (18% de a??es desenvolvidas), em Novembro 88 oportunidades (58% de a??es desenvolvidas) e em Dezembro 38 oportunidades (24% de a??es desenvolvidas). A quinta observa??o,(n=44 profissionais) 86% cumpriram crit?rio de HM ao entra na UTI Neo. Conclus?o: O estudo mostra que a ades?o ? higiene das m?os, ainda est? muito baixa, quando associada aos cinco momentos da assist?ncia, enquanto que em rela??o ao crit?rio de HM ao entrar na UTI, houve uma melhora significativa. Fazem-se necess?rias a??es de educa??o continuada e planejada. Deve-se trabalhar a cultura da higieniza??o das m?os nos cinco momentos da assist?ncia em busca da qualidade e seguran?a na assist?ncia ? sa?de, reduzindo n?o s? a infec??o hospitalar, mas tamb?m o ?ndice da morbimortalidade. / Introduction: hygiene of the hands is a simple action, but that brings immeasurable beneficial to patients and health professionals in hospital infection control and patient safety. Objective: The present study aims to improve the adhesion of the practice of professional hygiene of the hands, in five moments of the Multimodal Strategy assistance from the World Health Organization. Methodology: the methodology of the study design is almost like before and after trial, held in the NICU a maternity School in Rio Grande do Norte. To calculate the improvement between the evaluations there was the calculation of the point estimate with a confidence interval (95%) of the compliance level with the criteria of the selected samples, calculated the values of the absolute and relative improvements to each of the criteria, and the statistical significance of improving detected held a one-sided hypothesis test by means of calculating the value of Z considering how null hypothesis the lack of improvement, when p-value was the < 0.05. Results: The first evaluation (n = 44), 55% of professionals have met criteria for hand hygiene, on entering the ICU Neo. Held four more observations, three with (n = 179), opportunities for 96 actions developed, distributed in October with 53 opportunities (18% of developed actions) in November 88 chances (58% of actions) and in December 38 opportunities (24% of actions). The fifth observation (n = 44) 86% fulfilled criterion of Hand Hygiene to enter in ICU Neo and 14% did not meet. Conclusion: The study shows that the adherence to hand hygiene, still is too low, when linked to the five times of assistance, while in relation to the criterion of HH when entering in the ICU, there has been a significant improvement. Makes necessary continuing education and planned actions. It should Works with the culture of hygiene of hands in five moments of assistance in the pursuit of quality and safety in health care, reducing not only the hospital infection, but also the index of morbidity and mortality.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-02-13T20:50:59Z No. of bitstreams: 1 MariaAngelicaAiresGil_DISSERT.pdf: 1632949 bytes, checksum: 66ddf02c97fd5277e3a44ed1397816e1 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-02-16T23:43:48Z (GMT) No. of bitstreams: 1 MariaAngelicaAiresGil_DISSERT.pdf: 1632949 bytes, checksum: 66ddf02c97fd5277e3a44ed1397816e1 (MD5) / Made available in DSpace on 2017-02-16T23:43:48Z (GMT). No. of bitstreams: 1 MariaAngelicaAiresGil_DISSERT.pdf: 1632949 bytes, checksum: 66ddf02c97fd5277e3a44ed1397816e1 (MD5) Previous issue date: 2016-05-30 / A incid?ncia de Infec??es Sexualmente Transmiss?veis (IST) ainda ? muito alta no Brasil, especialmente ? infec??o pelo V?rus da Imunodefici?ncia Humana (HIV), o que tem mobilizado governo e comunidade cient?fica para o controle dessas infec??es, pois se trata de um grave problema de sa?de p?blica. Estudos demonstram que no Brasil a clam?dia ? a IST mais incidente e que a AIDS e a s?filis s?o de notifica??o compuls?ria desde 1986. O objetivo ? analisar o conhecimento, atitudes e comportamentos da comunidade universit?ria relacionados ?s IST, para subsidiar a implanta??o de um Centro de Testagem e Aconselhamento (CTA) na Universidade Federal do Rio Grande do Norte (UFRN). Com abordagem quantitativa, delineamento descritivo transversal, do tipo levantamento de dados com amostragem estratificada proporcional, totalizando 305 question?rios autoaplicados, composto por 258 discentes, 8 docentes e 39 t?cnicos-administrativos. Os participantes apresentaram o seguinte perfil: maioria de mulheres, jovens e adultos, com ensino m?dio completo, solteiros e cat?licos. Os resultados demonstram que os participantes possuem um bom conhecimento sobre IST/HIV/AIDS, independentemente da escolaridade, havendo associa??es estat?sticas significativas entre tal conhecimento e escolaridade apenas para alguns itens, inferindo-se que o n?vel m?nimo de escolaridade apresentado pelos participantes foi suficiente para a difus?o da informa??o e do conhecimento. No que diz respeito aos comportamentos relacionados ? sa?de sexual, 84,3% dos participantes eram ativos sexualmente, e destes, 15,3% j? mantiveram rela??es sexuais com pessoas do mesmo sexo. A primeira rela??o sexual ocorreu em m?dia aos 16 anos para homens e aos 19 anos para mulheres. Verificou-se ainda que, independentemente da situa??o conjugal, a maioria (82,6%) n?o utilizava preservativo com os parceiros fixos. Quando o parceiro era ocasional, o uso do preservativo foi mais relatado (36,4%). No entanto, 33,8% das pessoas relatam n?o usar preservativo e ainda 14,1% n?o souberam ou n?o quiseram informar. Houve associa??o significativa entre usar preservativo com parceiros ocasionais e a situa??o conjugal, pois 18,9% dos participantes casados e 12,6% com uni?o est?vel, afirmaram ter usado preservativo, mas, 17,5% e 12,6% destes, n?o utilizaram. Praticamente metade dos participantes nunca realizou o teste de detec??o do HIV. A partir de 25 anos, as pessoas passam a fazer o teste. No entanto, depois dos 50 anos, h? uma invers?o, e tal como os jovens entre 16 e 25 anos, novamente h? uma divis?o entre os que fazem e os que nunca fizeram o teste. A respeito da atitude frente ? infec??o do HIV e da AIDS, 80% dos participantes revelaram que possuem medo de se relacionar com pessoas soropositivas, e essa vari?vel n?o se associou estatisticamente com nenhuma caracter?stica demogr?fica (sexo, idade, escolaridade, religi?o) ou laboral (v?nculo institucional), nos permitindo inferir que se trata de algo compartilhado pelos participantes. Os respondentes n?o vinculam a infec??o pelo HIV a grupos de risco como dependentes qu?micos e profissionais do sexo ou promiscuidade, revelando que sabem que a infec??o se relaciona com comportamentos de risco. Conclui-se que, embora a comunidade universit?ria participante tenha conhecimento sobre IST/HIV/AIDS, os comportamentos e atitudes n?o s?o consonantes com os mesmos, evidenciando vulnerabilidade. / The incidence of Sexually Transmitted Infections (STI) is still very high in Brazil, especially infection with Human Immunodeficiency Virus (HIV), which has mobilized government and scientific community to control these infections because it is a serious issue for the public?s health. Studies show that in Brazil chlamydia is the most frequent STI and AIDS and syphilis are notifiable since 1986. The objective is to analyze the knowledge, attitudes and behaviors of the university community related to STIs, to support the establishment of a Centre counseling and Testing (CTA) at the Federal University of Rio Grande do Norte (UFRN). With a quantitative approach, cross-sectional design, the kind data collection with proportional stratified sampling, totaling 305 self-administered questionnaires, composed of 258 students, 8 teachers and 39 administrative technicians. Participants presented the following profile: most women, youth and adults with high school education, single and Catholics. The results show that participants have a good knowledge of STI / HIV / AIDS, regardless of education, with significant statistical associations between such knowledge and education only for some items, inferring that the minimum level of education presented by the participants was enough to the dissemination of information and knowledge. With regard to behaviors related to sexual health, 84.3% of participants were sexually active, and of these, 15.3% have had sex with people of the same sex. The first sexual intercourse occurred on average at 16 years for men and 19 years for women. It was also found that regardless of the marital status, the majority (82.6%) didn?t use condom with fixed partners. When the partner was casual, condom use was most often reported (36.4%). However, 33.8% of people reported not using condoms and even 14.1% did not know or would not tell. There was a significant association between condom use with casual partners and marital status, as 18.9% of married participants and 12.6% with stable, said they used a condom, but 17.5% and 12.6% of those didn?t use. Nearly half of the participants never held an HIV detection test. From 25 years, people start to take the test. However, after 50 years, there is a reversal, and as young people between 16 and 25, again there is a division between those who do and those who have never been tested. Regarding the attitude to HIV infection and AIDS, 80% of participants revealed that have fear to relate to people living with HIV, and this variable was not statistically associated with any demographic characteristics (sex, age, education, religion) or labor (institutional link), allowing us to infer that it is something shared by the participants. Respondents do not bind the HIV infection risk groups such as drug addicts and sex workers or promiscuity, revealing that they know the infection is related to risk behaviors. We conclude that, although the participating university community has knowledge about STI/ HIV / AIDS, behaviors and attitudes are not in line with the same, showing vulnerability.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-02-13T20:53:00Z No. of bitstreams: 1 SabrinnaFernandaDeAndradeArruda_DISSERT.pdf: 1742784 bytes, checksum: 189d657745595402af18e25964aab555 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-02-16T23:54:02Z (GMT) No. of bitstreams: 1 SabrinnaFernandaDeAndradeArruda_DISSERT.pdf: 1742784 bytes, checksum: 189d657745595402af18e25964aab555 (MD5) / Made available in DSpace on 2017-02-16T23:54:02Z (GMT). No. of bitstreams: 1 SabrinnaFernandaDeAndradeArruda_DISSERT.pdf: 1742784 bytes, checksum: 189d657745595402af18e25964aab555 (MD5) Previous issue date: 2016-08-31 / Introdu??o: A diabetes mellitus se constitui como um importante problema de Sa?de P?blica atualmente, apresentando alta morbimortalidade e perda significativa na qualidade de vida. Seu car?ter cr?nico, a gravidade das complica??es e os recursos necess?rios para cont?-las, tornam a diabetes uma doen?a muito onerosa n?o apenas para os sujeitos afetados e seus familiares, mas tamb?m para os sistemas de sa?de em diferentes pa?ses. O cuidado relacionado a diabetes ? complexo e envolve uma variedade de aspectos que v?o al?m do simples controle glic?mico e do uso de f?rmacos hipoglicemiantes. Um amplo compilado de evid?ncias apoia diversas interven??es para melhorar os desfechos macro e microvasculares no DM. Objetivos: Avaliar e melhorar a assist?ncia prestada aos diab?ticos mediante a utiliza??o do ciclo de melhoria da qualidade em uma Unidade B?sica de Sa?de. Metodologia: Trata-se de um estudo quantitativo e retrospectivo, desenvolvido atrav?s da aplica??o de um ciclo interno de melhoria da qualidade, realizado em uma unidade b?sica de sa?de. O n?vel de qualidade foi avaliado atrav?s de 9 crit?rios de qualidade constru?dos e validados localmente. Foram feitas duas avalia??es em dois momentos diferentes. Para quantificar a efetividade da interven??o, calculou-se a melhoria absoluta e relativa, al?m da significa??o estat?stica da melhoria absoluta mediante o teste unilateral do valor de z. Resultados: Ap?s a interven??o, a melhoria relativa variou entre 50% e 76%, sendo muito significativa (p <0,001) na maioria deles. A frequ?ncia absoluta de n?o conformidades diminuiu de 593 (primeira avalia??o) para 214 (segunda avalia??o), o que corresponde a uma melhoria de 379 no n?mero de n?o cumprimentos. Conclus?es: O ciclo de avalia??o interna mostrou-se ?til e efetivo como instrumento de gest?o da qualidade do processo assistencial avaliado, apesar de n?o ter atingido o n?vel de qualidade ?timo, ou seja, a aus?ncia de n?o conformidades de todos os crit?rios analisados. / Introduction: Mellitus diabetes is constituted as an important public health problem nowadays, featuring high morbidity and mortality and significant loss on quality of life. Its chronic condition, the severity of complications and the resources needed to hold back them, make the diabetes a very costly disease not only for the affected individuals and their families, but also for health systems in different countries. The care related to diabetes is complex and it involves a variety of aspects that go beyond blood glucose control and the use of hypoglycemic drugs. A compilation of evidence support a range of interventions in order to improve the macro and microvascular outcomes on DM. Goals: Evaluating and improving the care provided to diabetics by using the quality improvement cycle in a Basic Health Unit. Methodology: This is a quantitative and retrospective research, developed through application of an internal quality improvement cycle, carried out in a basic health unit. The quality level was evaluated by 9 quality criteria developed and validated locally. Two evaluations were made at two different times. To quantify the effectiveness of the intervention, it was calculated the absolute and relative improvement, besides the statistical significance of the absolute improvement through unilateral test of value z. Results: After intervention, the relative improvement varies between 50% and 76%, considering highly significant (p <0.001) in most of these criteria. The absolute frequency of non-compliance decreased from 593 (first evaluation) to 214 (second evaluation), corresponding to an improvement of 379 in total of non-compliance of the criteria evaluated. Conclusions: The internal evaluation cycle proved to be useful and effective as a quality management instrument of care process evaluated, despite not having reached the level of great quality, in other words, the absence of non-compliances of all the analyzed criteria.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-02-22T19:52:03Z No. of bitstreams: 1 ClaudioHenriqueSilvaDeFreitas_DISSERT.pdf: 1740254 bytes, checksum: 894f0ff9f21933b0594b76c6cfa325a8 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-03-08T00:31:33Z (GMT) No. of bitstreams: 1 ClaudioHenriqueSilvaDeFreitas_DISSERT.pdf: 1740254 bytes, checksum: 894f0ff9f21933b0594b76c6cfa325a8 (MD5) / Made available in DSpace on 2017-03-08T00:31:33Z (GMT). No. of bitstreams: 1 ClaudioHenriqueSilvaDeFreitas_DISSERT.pdf: 1740254 bytes, checksum: 894f0ff9f21933b0594b76c6cfa325a8 (MD5) Previous issue date: 2016-09-28 / Este estudo teve como objetivo analisar o processo de trabalho e as a??es do t?cnico de enfermagem na cl?nica cir?rgica do Edif?cio Central de Interna??o do Hospital Universit?rio Onofre Lopes, ECI-HUOL. Buscou-se, assim, entender como se d? a organiza??o do trabalho, mais especificamente em rela??o ?s atividades assistenciais. O estudo descritivo proposto foi realizado no setor de cl?nica cir?rgica do Hospital Universit?rio Onofre Lopes em Natal/RN e incluiu 18 enfermeiros e 54 t?cnicos de enfermagem atuantes no referido setor. A partir de uma an?lise inicial dos impressos e protocolos dispon?veis, constatou-se a defici?ncia na sistematiza??o dos procedimentos e a limita??o de instrumentos que possam guiar os t?cnicos na defini??o de uma l?gica ou sequenciamento de suas a??es. Com o uso de instrumentos variados (observa??o, question?rio fechado do tipo survey), foi feita uma an?lise de como se d? a organiza??o do trabalho da enfermagem e constatou-se que, na ?tica dos envolvidos, este se processa de maneira aleat?ria, sem um instrumento formal que ordene as atividades ou indique quem deve orientar o sequenciamento ou prioridade das a??es assistenciais. Os resultados indicaram tamb?m que, de modo geral, tal fragilidade de par?metros propicia certa personaliza??o na assist?ncia, traduzida numa atua??o que expressa os h?bitos adquiridos e a vis?o particular de cada profissional em rela??o ao processo. Conclui-se, ent?o, que, longe de buscar um enrijecimento e controle absoluto do agir, ? necess?rio otimizar a organiza??o do trabalho a partir da escolha e ado??o de procedimentos que informem e padronizem a assist?ncia, evitando, assim, que a indefini??o quanto aos par?metros comprometa o tratamento institu?do, trazendo riscos ? sa?de do paciente. / This study aimed to analyze the work process and the nursing technician's actions in the surgical sectors of the Central building of hospitalization of University Hospital Onofre Lopes, ECI - HUOL. It attempted to thus understand how is the organization of work, specifically in relation to welfare activities. The proposed descriptive study was performed in surgical sector of Onofre Lopes University Hospital in Natal / RN and included 18 nurses and 54 nurse technicians who work in that sector. From an initial analysis of forms and available protocols, it was found that has a deficiency in the systematization of the procedures and the limitation of tools that can guide the technicians in the definition of a logic or sequence of its shares. With the use of various instruments (observation, closed questionnaire type survey), an analysis of how is the organization of nursing work was done. It was found that, in the view of those involved, their activities are performed randomly, without a formal instrument to order the actions or indicate who should guide the sequencing and priority of care actions. The results also indicated that, in general, such fragility parameters provide some personalization in care, translated into a performance that expresses the acquired habits and the particular vision of each professional regarding the process. It was concluded, then, that far get a stiffening and absolute control of the act, it is necessary to optimize the organization of work from the choice and adoption of procedures to report and standardize the assistance, thus avoiding the uncertainty as to the parameters compromise the treatment given, bringing risks to patient health.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-02-22T20:25:20Z No. of bitstreams: 1 JussierLourencoDaSilva_DISSERT.pdf: 1929615 bytes, checksum: fde8102db62d30b773487e287240e114 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-03-08T22:19:15Z (GMT) No. of bitstreams: 1 JussierLourencoDaSilva_DISSERT.pdf: 1929615 bytes, checksum: fde8102db62d30b773487e287240e114 (MD5) / Made available in DSpace on 2017-03-08T22:19:15Z (GMT). No. of bitstreams: 1 JussierLourencoDaSilva_DISSERT.pdf: 1929615 bytes, checksum: fde8102db62d30b773487e287240e114 (MD5) Previous issue date: 2016-10-18 / Este projeto t?cnico tem como objetivo analisar o processo de compras de material de consumo via sistema de registro de pre?o, dispon?vel nos sistemas SIG (SIPAC) da Universidade Federal do Rio Grande do Norte (UFRN). O mapeamento desse processo teve como local de observa??o o Centro de Bioci?ncias (CB), uma das unidades acad?micas da UFRN, com a finalidade de visualizar todo o fluxo desse processo, identificar desperd?cios e propor melhorias que permitam evit?-los por meio dos princ?pios do Gerenciamento de Processos de Neg?cio (BPM) e ferramentas do Sistema Toyota de Produ??o (STP), no intuito de melhorar sua efici?ncia. A metodologia para a realiza??o da pesquisa ? do tipo explorat?ria descritiva, cujo principal embasamento consiste em uma adapta??o da estrat?gia de Pesquisa-A??o, que tem premissa de car?ter participativo e concede mudan?a no processo de forma planejada. Assim, analisa-se o fluxo do processo, tomando como referencial a literatura e as ferramentas especializadas do Sistema Toyota de Produ??o; Processo Enxuto; Businees Process Management (BPM); e Business Process Management Notation (BPMN). Ap?s a an?lise do fluxo este estudo conclui que o processo em quest?o, apresenta seu lead time acima do esperado. O estudo constata que h? diversas oportunidades de melhorias de impacto na gest?o, tais como: readequa??o de layout, nova modelagem do processo e melhor controle do fluxo. Com isso, evidencia que as ferramentas de gest?o, com base no BPM e STP, viabilizam a??es estruturais e de controle mais eficientes das tarefas, minimizando desperd?cios e reduzindo o lead time do processo e aumentando a sua produtividade. / This technical project aims to analyze the purchasing process of consumption via ?Registro de pre?os?the sistematic routine available in the SIG systems (SIPAC) of UniversidadeFederal do Rio Grande do Norte (UFRN). The process mapping was implemented by watching the Biosciences Center (BC), one of the academic UFRN`s units, in order to view the entire flow of the process, identify waste and propose improvements to avoid them through the principles of Process Management business (PMB) and tools of the Toyota Production System (TPS), in order to improve their efficiency. The research methodology is descriptive exploratory type, whose main foundation consists of an adaptation of the Action Research strategy, which has participatory nature premise and gives change in a planned process. Thus, we analyze the process flow, taking as reference literature and specialized tools of the Toyota Production System; Lean process; Businees Process Management (BPM); and Business Process Management Notation (BPMN). After analyzing the flow this study concludes that the case in question, presents its lead time than expected. The study finds that there are several opportunities in the management impact of improvements. With this, it shows that the management tools based on BPM and STP, enable structural actions and more efficient control of tasks, minimizing waste and reducing the lead time of the process and increasing their productivity.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-02-22T20:27:28Z No. of bitstreams: 1 MichelleDeMedeirosMendes_DISSERT.pdf: 2609311 bytes, checksum: 815dd9d1575372f9dab85cd2d6b80e8e (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-03-08T22:27:15Z (GMT) No. of bitstreams: 1 MichelleDeMedeirosMendes_DISSERT.pdf: 2609311 bytes, checksum: 815dd9d1575372f9dab85cd2d6b80e8e (MD5) / Made available in DSpace on 2017-03-08T22:27:15Z (GMT). No. of bitstreams: 1 MichelleDeMedeirosMendes_DISSERT.pdf: 2609311 bytes, checksum: 815dd9d1575372f9dab85cd2d6b80e8e (MD5) Previous issue date: 2016-09-22 / O presente estudo teve como objetivo geral analisar a rela??o entre as condi??es de trabalho e os riscos psicossociais a que s?o submetidos os funcion?rios do Restaurante Universit?rio (RU) da Universidade Federal do Rio Grande do Norte (UFRN). Na pesquisa descritiva empreendida, optou-se, enquanto estrat?gia, por um estudo de caso do tipo multim?todos, combinando recursos variados, visando uma abordagem mais aprofundada do fen?meno investigado. Os dados foram coletados atrav?s de observa??o direta e sistem?tica e da utiliza??o de question?rios (Question?rio de Condi??es de Trabalho-QCT e Protocolo de Avalia??o dos Riscos Psicossociais no Trabalho?PROART), que buscaram analisar as condi??es de trabalho e identificar os riscos psicossociais no contexto do RU. Os resultados obtidos indicaram que os servidores do RU, em sua maioria, s?o do sexo masculino, com uma m?dia de idade de 38 anos, casados, trabalhando na unidade, em m?dia, h? pouco mais de dois anos, grande parte deles nas fun??es de auxiliar de cozinha, cozinheiro e copeiro. Com rela??o aos resultados oriundos do QCT, constatou-se que as condi??es de trabalho ofertadas aos servidores do RU s?o propiciadoras de danos f?sicos e ps?quicos, podendo acarretar agravos ? sa?de dos mesmos, principalmente em fun??o de aspectos relacionados a infraestrutura e ao ambiente sociogerencial. Os resultados oriundos do PROART corroboraram os dados obtidos com o QCT, indicando que os funcion?rios do RU est?o submetidos a riscos psicossociais de grau baixo a mediano, principalmente em fun??o das prescri??es quanto ? organiza??o do trabalho, bem como do sofrimento patog?nico derivado dos sentimentos de insatisfa??o e desgaste. Tais resultados configuram-se como um alerta para uma situa??o limite que demanda, em curto e m?dio prazo, a necessidade de interven??o por parte da gest?o, no sentido de promover a??es que minimizem os efeitos negativos e potencializem o impacto positivo do trabalho. Espera-se que os resultados obtidos propiciem uma amplia??o do conhecimento sobre o setor e forne?am aos gestores dados e informa??es que possam subsidiar a implementa??o de mudan?as voltadas para a melhoria do funcionamento organizacional e das condi??es de trabalho, trazendo como principal consequ?ncia, a redu??o de despesas p?blicas e dos agravos ? sa?de decorrentes do ambiente de trabalho. / This study aimed to analyze the relationship between working conditions and psychosocial risks that the staff of the University Restaurant (UR) of the Federal University of Rio Grande do Norte (UFRN) is subjected. In undertaken descriptive research, as a strategy, we decided for a case study of multimethod type, combining various resources, seeking a broader approach to the phenomenon investigated. Data were collected through direct and systematic observation and using the questionnaires (Conditions Questionnaire work-QCT and Psychosocial Risk Assessment Protocol Work-PROART), which sought to examine working conditions and identify psychosocial risks in the context UR. The results indicated that the servers of the UR, mostly are male with an average age of 38 years old, married, working in the unit, on average, just over two years, most of them as the kitchen auxiliary function, cook and cupbearer. Regarding the QCT results, it was found that the working conditions offered to UR servers are conducive to physical and psychological damage and may cause health problems, mainly due to issues related to infrastructure and sociogerencial environment. The results from PROART corroborated the data obtained with the QCT, indicating that UR workers are subject to psychosocial risks low to medium character, mainly due to the requirements relating to the organization of work, as well as the pathogenic suffering derived from feelings of dissatisfaction and wear. These results are configured as an alert to an extreme situation that demand, in the short and medium term, the need for intervention by the management to promote actions to minimize the negative effects and leverage the positive impact of the work. It is expected that the results obtained may convey an increased knowledge of the sector and provide managers data and information that can support the implementation of changes aimed at improving the organizational functioning and working conditions, bringing as main consequence, the reduction of public expenditure and health problems arising from the work environment.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-03-09T23:07:12Z No. of bitstreams: 1 JorgeLuisDeOliveiraPintoFilho_TESE.pdf: 8152297 bytes, checksum: 669cfdc30d92d542a303ce3d3de6f61c (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-03-14T00:36:04Z (GMT) No. of bitstreams: 1 JorgeLuisDeOliveiraPintoFilho_TESE.pdf: 8152297 bytes, checksum: 669cfdc30d92d542a303ce3d3de6f61c (MD5) / Made available in DSpace on 2017-03-14T00:36:04Z (GMT). No. of bitstreams: 1 JorgeLuisDeOliveiraPintoFilho_TESE.pdf: 8152297 bytes, checksum: 669cfdc30d92d542a303ce3d3de6f61c (MD5) Previous issue date: 2016-08-29 / A Bacia Hidrogr?fica do rio Apodi-Mossor? ? BHRAM, localiza-se na Regi?o Oeste do Estado do Rio Grande do Norte ? RN, onde seu baixo curso contempla uma consider?vel interven??o antr?pica, relacionada com a explora??o de petr?leo e g?s, minera??o de areia, explora??o de calc?rio, atividade salineira, com?rcio e servi?os, urbaniza??o, tr?fego de ve?culos, transporte de cargas, constru??o civil, turismo, fruticultura irrigada, carcinicultura, pesca, pecu?ria e gera??o de energia e?lica. A partir dessa press?o antr?pica esta tese buscou comparar os indicadores socioecon?micos e ambientais dos munic?pios do baixo curso dessa bacia, bem como avaliar as condi??es socioecon?micos e ambientais da ?rea do Campo Petrol?fero Canto do Amaro ? CPCA/RN. Como procedimentos metodol?gicos adotaram-se: aplica??o do gr?fico de radar para mensurar os indicadores socioecon?micos e ambientais dos munic?pios do baixo curso da BHRAM/RN; percep??o ambiental das condi??es socioecon?micas e ambientais das comunidades rurais da ?rea do CPCA/RN; monitoramento dos teores de metais pesados em diversos ambientes na ?rea; avalia??o do sistema de abastecimento de ?gua para consumo humano na regi?o investigada; identifica??o dos impactos ambientais no CPCA/RN atrav?s do sistema Press?o-Estado-Impacto-Resposta e; proposi??o de a??es de gest?o ambiental para atenuar a problem?tica pesquisada. Constatou-se que no baixo curso da bacia existe uma concentra??o dos melhores ?ndices na dimens?o econ?mica, enquanto a dimens?o ambiental encontra-se em uma situa??o intermedi?ria e, a dimens?o social ainda possui valores inferiores. Evidenciou-se que na ?rea do CPCA/RN a popula??o local tem restri??es socioecon?micas e vive em comunidades rurais com defici?ncias nos componentes de saneamento ambiental. Determinou-se que os ambientes relacionados com a ind?stria do petr?leo foram os que comportaram-se com maiores n?veis m?dios dos metais pesados: Cu, Cr, Fe (em po?os ativos), Ni (po?os ativos) e, Pb (res?duos s?lidos). Entretanto, tr?s outros tipos de usos dos solos apresentaram maiores valores dos metais pesados: Cd (?reas naturais), Mn (rio do Carmo) e Zn (Carcinicultura); entrentanto, esses n?veis s?o relativamente baixos quando comparados aos obtidos em solos de interfer?ncia de tr?fego de ve?culos, atividade petroqu?mica e aos valores de refer?ncia de qualidade. Verificou-se fragilidades no abastecimento de ?gua para consumo humano nos aspectos de quantidade de ?gua e qualidade de ?gua, com valores abaixo do permitido para Oxig?nio Dissolvido e com presen?a de ?leo e graxas. Observou-se que o CPCA/RN oportuniza a gera??o de emprego, renda, royalties, energia, combust?vel e proje??o da regi?o no cen?rio nacional. Entretanto, essa cadeia produtiva representa grandes riscos e vulnerabilidades socioambientais atrav?s dos seguintes aspectos e impactos: gera??o de emiss?es atmosf?ricas, gera??o de res?duos semiss?lidos (lama e cascalho), gera??o de res?duos s?lidos, gera??o de efluentes l?quidos, gera??o de ru?dos, polui??o h?drica, polui??o do solo, polui??o sonora, polui??o atmosf?rica, polui??o visual, supress?o vegetal, processos erosivos, interfer?ncia na flora local, interfer?ncia na fauna local, altera??o da estabilidade dos ecossistemas, altera??o da din?mica de uso do solo, riscos ? sa?de dos trabalhadores, press?o nas comunidades locais, interfer?ncias nas atividades tradicionais e, press?o na infraestrutura de servi?os p?blicos. A ?rea do CPCA/RN tem implica??es socioecon?micas e ambientais que comprometem a manuten??o da qualidade do baixo curso da BHRAM/RN, sendo requeridas diretrizes de gest?o ambiental para atenuar a problem?tica. / The Basin Apodi-Mossor? River - BHRAM, located in the Western Region of the State of Rio Grande do Norte - RN, where its low course includes a considerable human intervention, related to oil and gas, sand mining, limestone exploration, sea salt industry, trade and services, urbanization, vehicle traffic, cargo transportation, construction, tourism, irrigated fruit, shrimp farming, fishing, livestock and wind power generation. From this anthropic pressure this thesis aimed to compare the socio-economic and environmental indicators of the municipalities of the lower course of this basin, as well as assessing the socioeconomic and environmental conditions of the Canto do Amaro Oil Field area - CPCA / RN. The following methodological procedures were adopted: radar chart application to measure the socioeconomic and environmental indicators of the municipalities of the lower course of BHRAM / RN; environmental perception of socioeconomic and environmental conditions of rural communities in the area of the CPCA / RN; monitoring of heavy metal content in several environments in the area; evaluation of the water supply for human consumption in the investigated region; identification of environmental impacts in the CPCA / RN through the Pressure-State-Impact-Response system and; proposition of environmental management actions to mitigate the researched problematic. It was found that there is a concentration of the best rates in the economic dimension in the lower course of the basin, while the environmental dimension is in an intermediate situation, with the social dimension still shows lower values. It was demonstrated that the local population in the area of CPCA / RN has socio-economic constraints and lives in rural communities with deficiencies in environmental sanitation components. It was determined that the settings related to the oil industry displayed the higher average levels of heavy metals: Cu, Cr, Fe (in active wells), Ni (active wells), and Pb (solid wastes). Meanwhile, three other types of land uses showed higher values of heavy metals: Cd (natural areas), Mn (Carmo River) and Zn (Shrimp farms); however, these levels are relatively low when compared to those soils with vehicle traffic interference, with petrochemical activity and to the quality benchmarks. It has been found weaknesses in the water supply for human consumption in the aspects of water quantity and water quality with values below the allowed by the legislation for Dissolved Oxygen and with content of oil and greases. It was observed that the CPCA / RN provides an opportunity to generate employment, income, royalties, energy, fuel and projection of the region on the national scene. However, this chain represents great risks and socioenvironmental vulnerabilities through the following aspects and impacts: generation of atmospheric emissions, generation of semi-solid waste (mud and gravel), solid waste generation, the generation of wastewater, noise generation, water pollution, soil pollution, noise pollution, air pollution, visual pollution, vegetation removal, erosion, interference with local flora, interference with local fauna, changing the stability of ecosystems, changes in land use dynamics, risks to workers' health, pressure on local communities, interference in traditional activities and pressure on public services infrastructure. The area of the CPCA / RN has socioeconomic and environmental implications that affect the maintainance of the quality of the lower course of BHRAM / RN, being required environmental management guidelines to mitigate the problem.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-03-14T23:20:15Z No. of bitstreams: 1 EdimilsonMonteiroBatista_DISSERT.pdf: 1407097 bytes, checksum: f8c76a56adfca8bfda6fa32a6846b462 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-03-16T21:31:38Z (GMT) No. of bitstreams: 1 EdimilsonMonteiroBatista_DISSERT.pdf: 1407097 bytes, checksum: f8c76a56adfca8bfda6fa32a6846b462 (MD5) / Made available in DSpace on 2017-03-16T21:31:38Z (GMT). No. of bitstreams: 1 EdimilsonMonteiroBatista_DISSERT.pdf: 1407097 bytes, checksum: f8c76a56adfca8bfda6fa32a6846b462 (MD5) Previous issue date: 2016-12-14 / A administra??o p?blica brasileira busca ao longo dos tempos uma atua??o mais ?gil e eficiente com resultados que melhor satisfa?am as necessidades da sociedade. Para al?m da Nova Gest?o P?blica no Brasil, realizada a partir de 1995, cujo foco central ? a redu??o da burocracia e dos custos, o aumento da efici?ncia dos servi?os p?blicos e o controle dos resultados econ?micos, a pesquisa aborda o surgimento da governan?a no setor p?blico, com as pr?ticas da transpar?ncia, da participa??o social, das rela??es ?ticas, do compromisso de presta??o de contas (accountability), da avalia??o e gest?o de riscos e da integra??o entre as partes interessadas na execu??o das pol?ticas p?blicas. Utilizando-se como instrumento de coleta de dados o formul?rio de entrevista semiestruturada realizada com 7 dirigentes da Universidade Federal do Rio Grande do Norte (UFRN), a pesquisa, classificada como explorat?ria, descritiva e qualitativa, objetiva analisar se pr?ticas de governan?a no setor p?blico, seus conceitos, princ?pios e proposi??es est?o sendo adotadas pela alta gest?o da institui??o. Os resultados do trabalho demonstram que, entre as pr?ticas pesquisadas, 10 est?o sendo adotadas pela institui??o e 18 ainda n?o foram implantadas na autarquia, evidenciando-se que o maior n?mero de princ?pios e conceitos de governan?a p?blica vinculados ?s pr?ticas n?o adotadas s?o: efici?ncia, gest?o de riscos, transpar?ncia e responsabilidade. Entre as pr?ticas n?o adotadas est?o: a inexist?ncia de processo formal e transparente para garantir que nomea??es ao corpo diretivo obede?am aos crit?rios da compet?ncia e do m?rito; a n?o avalia??o dos membros da alta administra??o com base em indicadores e metas de desempenho; a inexist?ncia de plano de gest?o de riscos; e a aus?ncia de diretrizes institucionais, para a participa??o social e envolvimento da sociedade civil organizada no planejamento e or?amento participativo. As constata??es da pesquisa, mais que apontar pr?ticas n?o adotadas pela organiza??o, sinalizam para as oportunidades de melhoria da governan?a, na medida em que tais pr?ticas vierem a ser implementadas na institui??o pesquisada. / The brazilian public administration search over time a more responsive and efficient with performance results that best meet the needs of society. Beyond the New public management in Brazil, held from 1995, whose central focus is the reduction of bureaucracy and costs, increasing the efficiency of public services and the control of economic results, the research discusses the emergence of governance in the public sector, with the practices of transparency, social participation, ethical relationships, commitment to accountability (accountability) , evaluation and risk management and the integration of stakeholders in the implementation of public policies. Using as data collection instrument the semi-structured interview held with 7 leaders of the Federal University of Rio Grande do Norte (UFRN), the research, classified as exploratory, descriptive and qualitative aims to examine governance practices in the public sector, its concepts, principles and propositions are being adopted by the senior management of the institution. The results of the work show that, among the surveyed, 10 practices are being adopted by the institution and 18 have not been deployed in the municipality, showing that the largest number of public governance concepts and principles linked to practices adopted are: efficiency, risk management; transparency; and responsibility. Among the practices adopted are: the lack of a formal and transparent process to ensure that appointments to the Board of Directors comply with the criteria of competence and merit; the assessment of members of senior management based on performance indicators and targets; the lack of a risk management plan; and the absence of institutional guidelines for social participation and involvement of organized civil society in the planning and participatory budgeting. The findings of the survey, more than point practices adopted by the Organization, signaling to the opportunities for improvement of governance, to the extent that such practices will be implemented in the institution research.