Cette thèse s’inscrit dans les champs du management public et du contrôle de gestion. Elle a pour objectif d’apporter un éclairage sur la fonction contrôle de gestion dans les collectivités territoriales en construisant, d’une part, une typologie des contrôleurs de gestion, et en identifiant, d’autre part, certains facteurs organisationnels expliquant les différents types de contrôleurs de gestion territoriaux mis en exergue. Dans cette perspective, une analyse du rôle du contrôleur de gestion territorial s’appuyant sur la littérature académique et sur des recherches antérieures est présentée. Puis, une étude empirique combinant méthodologie qualitative et quantitative, et portant sur le contrôle de gestion dans les grandes intercommunalités, identifie quatre types de contrôleurs de gestion territoriaux : à savoir le contrôleur de gestion respectivement stratège, conseiller, partenaire et analyste. Le rôle de chaque type de contrôleur de gestion territorial est ensuite précisé, ce rôle apparaissant lié notamment à l’étendue des compétences et aux nombres de partenaires de l’intercommunalité considérée. / This thesis is in the fields of public management and management control. It aims to shed light on the management control function in local authorities by building, a typology of management controllers on one hand, and on other hand identifying certain organizational factors explaining the different types territorial management controllers highlighted. With this in mind, an analysis of the role of territorial management controller based on academic literature and previous research is presented. Then an empirical study combining qualitative and quantitative methodology, and about the management control in local council communities, identifies four types of territorial management controllers: namely respectively strategist, councillor, partner and analyst. The role of each type of territorial management controller is then qualified, that role seems to be particularly linked to the extent of powers and the numbers of partners in the latter local council community.

Contexte: La société IP Leanware est une start-up en pleine expansion. Créée en 2008, son C.A. a quadruplé en 4 ans et elle a implantée deux filiales (Brésil et Etats-Unis). Depuis, sa croissance est à deux chiffres (2015). Elle optimise la performance d’entreprises industrielles par un logiciel (BrainCube) qui identifie les conditions de sur-performance. La thèse, réalisée en CIFRE au sein du service R&D dirigé par Sylvain Rubat du Mérac, se situe à l’interface du contrôle de gestion, de la gestion de production et des systèmes d’information. Objectif : BrainCube gère des données descriptives massives des flux des processus de ses clients. Son moteur d’analyse identifie les situations de sur-performance et les diffusent en temps réel par des interfaces tactiles. BrainCube couple deux flux : informationnels et physiques. La mission est d'intégrer la variable économique. Une étude de la littérature montre qu’une évaluation simultanée en temps réel des flux physiques, informationnels et financiers, couplée à une amélioration continue des processus de production, n'est pas réalisée. Résultat : Une revue de la littérature étudie les pratiques et les méthodes du contrôle de gestion pour proposer une méthode temps réel adaptée aux spécificités de BrainCube. L'étude de cas, basée sur une recherche-ingénierique, propose une méthodologie de modélisation générique de la variable économique. Des modèles génériques décisionnels paramétrables sont proposés. Ils doivent faciliter l'usage d'une information temps réel à forte granularité. Les apports, limites et perspectives mettent en relief l'intérêt des travaux pour l'entreprise et les sciences de gestion. / Context: IP Leanware is a growing start-up. Created in 2008, its consolidated sales has quadrupled in 4 years and established two subsidiaries (Brazil and the United States). Since then, its growth has been two digits (2015). It optimizes the performance of industrial companies with software (BrainCube) that identifies overperformance conditions. The thesis, carried out in CIFRE within the R&D service led by Sylvain Rubat du Mérac, is located at the interface of management control, production management and information systems.Aim: BrainCube manages massive descriptive data of its customers' process flows. Its analysis engine identifies overperformance situations and broadcasts them in real time through tactile interfaces. BrainCube couples two flows: informational and physical. The mission is to integrate the economic variable. A literature study shows that simultaneous real-time evaluation of physical, informational and financial flows coupled with continuous improvement of production processes is not realized.Result: A literature review examines the practices and methods of management control to propose a real-time method adapted to the specificities of BrainCube. The case study, based on an engineering-research, proposes a generic modeling methodology of the economic variable. Configurable generic decision models are proposed. They must facilitate the use of real time information with high granularity. The contributions, limits and perspectives highlight the interest of works for the company and the management sciences.

La RSE qui est concept ancien a connu un regain de légitimité ces dernières années avec les injonctions du développement durable. En effet la RSE doit traduire les dimensions du développement durable à l’échelle des entreprises. Il s’agit pour les organisations de gérer les dimensions économiques, sociales et environnementales. Le pilotage de ces trois dimensions doit procurer à l’entreprise une performance globale. Le concept de performance globale pose un défi managérial au sein des organisations et particulièrement au contrôle de gestion en termes de dimensions à piloter. Des outils de pilotage notamment les tableaux de bord prospectifs ont été mis en place pour apporter des réponses mais il semble que les réponses apportées soient insuffisantes. Les allers-retours entre le terrain et la littérature nous ont amené à positionner notre question de recherche sur le rôle du contrôleur de gestion. Cette approche nous a permis de dégager des propositions significatives sur l’implication du contrôleur de gestion dans le pilotage de la performance globale à l’issue de notre deuxième phase terrain. Au regard de nos résultats, le contrôleur de gestion facilite le pilotage de la performance globale. Cependant certains facteurs organisationnels doivent être réunis pour créer une implication forte du contrôleur de gestion dans le pilotage de la performance globale. / CSR, which is an old concept, has experienced a renewal of legitimacy in recent years with the injunctions of sustainable development. CSR must reflect the dimensions of sustainable development at the corporate level. It's about organizations managing the economic, social and environmental dimensions. The management of these three dimensions must provide the company with global performance. The concept of global performance poses a managerial challenge within organizations and particularly to management control in terms of dimensions to be piloted. Piloting tools, particularly the balanced scorecards, have been put in place to provide answers, but it seems that the answers provided are insufficient. The back and forth between the field and the literature led us to position our research question on the role of the controller. This approach allowed us to draw significant proposals on the involvement of the management controller in the management of global performance at the end of our second field phase. In view of our results, the management controller facilitates the management of global performance. However, certain organizational factors must be brought together to create a strong involvement of the management controller in steering overall performance.

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / O objetivo desta pesquisa foi verificar os impactos ocasionados pelo processo de internacionalização sobre o sistema de controle gerencial em duas empresas brasileiras: a Lupatech S/A que atua no ramo de Metal-mecânica e a Di Solle Cutelaria no ramo de Aço inox. Deste modo, o estudo compara a relação entre os sistemas de controle gerencial utilizado pelas empresas, com a estrutura teórica apresentada, buscando evidenciar as modificações causadas em função do processo de internacionalização. Na revisão de literatura procurou-se discutir inicialmente as principais características do sistema de controle gerencial, as perspectivas contemporâneas relacionadas ao ambiente, ciclo de vida das organizações e alguns instrumentos utilizados no controle gerencial. Em seguida, foram abordadas as teorias que analisam o processo de internacionalização das empresas e por fim, o sistema de controle gerencial em ambiente internacionalizado. Foi definido um plano de referência para nortear o estudo. Em virtude das características e propósitos desta pesquisa utilizou-se na metodologia aplicada a pesquisa exploratória do tipo exploratório-descritiva, por meio do método de estudo de caso, por possibilitar um alcance maior no nível de profundidade sobre o tema e permitir maior poder de análise de uma ou mais organizações, através da comparação destas com os modelos idealizados nas literaturas existentes. O método de coleta utilizado foi à entrevista aplicada: ao Controller, ao gerente de exportação e ao gerente comercial das empresas pesquisadas. Os resultados obtidos nesta pesquisa constataram que a internacionalização não foi à única variável responsável pela mudança do sistema de controle gerencial utilizado pelas empresas. No mais, o controle gerencial das empresas em muitos aspectos aproximam-se do que foi apresentado na revisão de literatura. / The objective was to evaluate the impacts caused by the process of internationalization of the management control system in two Brazilian companies: Lupatech S / A that operates in the field of metal-mechanics and Di Solle cutlery in the field of stainless steel. Thus, the study compares the relationship between management control systems used by the company with the theoretical framework presented, seeking to highlight the changes brought about due process of internationalization. In the literature review sought to initially discuss the main features of management control system, the contemporary perspectives related to the environment, life cycle of organizations and some tools used in management control. Were then discussed the theories on the internationalization process of firms and finally the system of management control in international environment. We defined a plane to guide the study. Because of the characteristics and purposes of this research was used in the methodology of the exploratory research exploratory, descriptive, using the method of case study, by allowing a greater range in the level of depth on the subject and allow more powerful analysis one or more organizations, by comparing these with the idealized models in existing literature. The collection method used was the interview apply: the controller, the export manager and business manager of the companies surveyed. The results of this research found that internationalization was not the only variable responsible for change management control system used by companies. In addition, the management controls of companies in many respects are similar to what was presented in the literature review.

Atualmente, diversos fatores tornam o setor das empresas prestadoras de serviços o mais importante da economia brasileira. Esse é o setor da economia que mais cresce e mais emprega trabalhadores. Ele representava em 2006, 85,8% das empresas do país, crescendo 34% durante o período compreendido entre os anos de 1999 a 2006. Realizou-se estudo de casos de natureza descritiva com dados primários e secundários, objetivando-se estudar a relação em termos de proximidade ou afastamento do sistema de controle de gestão de cinco empresas familiares prestadoras de serviços, com o plano referencial extraído da literatura pesquisada. O objetivo da pesquisa foi responder a seguinte questão: o sistema de controle gerencial das empresas pesquisadas possui relação de proximidade ou afastamento com os determinantes encontrados na literatura sobre o assunto? Os resultados demonstram que o sistema de controle gerencial das empresas pesquisadas, possui relação de proximidade com os determinantes encontrados na literatura sobre o assunto.

Alors même que les outils de gestion et systèmes d’information sont de plus en plus nombreux, certains auteurs en gestion pointent du doigt un manque de cohérence dans l’organisation pouvant conduire à une baisse de performance. La quête de cohérence doit alors être repensée, pour développer un contrôle de gestion capable de remplir à nouveau sa mission.Notre recherche porte sur le cas d’un groupe de concessions automobiles qui présente la particularité d’être multi-marque et en pleine phase de développement. La thèse revisite ainsi les fondamentaux du contrôle de gestion et apporte un nouvel éclairage en mobilisant la notion d’objet-frontière,en tant que médiateur et vecteur de coopération en l’absence de consensus dans l’organisation. Les résultats de la recherche tendent ainsi à montrer que les outils de gestion ayant les propriétés d’un objet-frontière,sont plus aptes à contribuer à la cohérence dans l’organisation. / Although information resource management and management tools are becoming more and more numerous, the management points to a lack of coherence in the organization that could lead to a decrease in performance. The search for coherence should be reconsidered to develop management control to be capable of fulfilling its primary mission. Our research focuses on the case of a group of automotive dealerships who has the distinction of being multi-brand and in full development phase.The thesis revisits the fundamentals of management control and provides new insights by engaging the concept of boundary object, as a mediator and co-vector in the absence of consensus within the organization.The research results thus suggest that the management tools with the properties of a boundary object, are more likely to contribute to the coherence in the organization.

Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2016-08-24T16:53:21Z No. of bitstreams: 1 Paulo Roberto Reichelt Ayres_.pdf: 1074626 bytes, checksum: abde0e1ff20c630c8e8452c12a5ac431 (MD5) / Made available in DSpace on 2016-08-24T16:53:21Z (GMT). No. of bitstreams: 1 Paulo Roberto Reichelt Ayres_.pdf: 1074626 bytes, checksum: abde0e1ff20c630c8e8452c12a5ac431 (MD5) Previous issue date: 2016-04-29 / Nenhuma / De tempos em tempos, assuntos relacionados à governança corporativa ganham maior destaque no ambiente de negócios. Normalmente, fruto de escândalos financeiros ou atos de corrupção envolvendo grandes organizações, os debates sobre boas práticas de governança, tais como: comitês de auditoria e gestão de risco, criação de áreas de controle interno e implantação de códigos de conduta, ressurgem no cenário econômico. O código de conduta é parte integrante de um sistema de controle de gestão, perfazendo o elo com o processo de governança corporativa, auxiliando na elevação dos parâmetros éticos da organização e melhorando assim a confiança dos investidores. Diante disso, este trabalho propôs-se a estudar se existe relação entre códigos de conduta e risco corporativo. Para tanto, efetuou-se a escolha de um índice acionário da BM&F BOVESPA e procedeu-se a leitura de todos os códigos de conduta das empresas que compõe esse índice. Adicionalmente, foi utilizada a base de dados da Economática para obter volatilidade das ações desse índice (considerada como proxy de risco) e também as variáveis de controle que foram utilizadas no modelo econométrico. Adotou-se o método de análise de conteúdo para converter texto em variáveis numéricas, visando posterior avaliação quantitativa de dados. Com base nos resultados apurados pela equação de regressão linear múltipla, não há uma relação estatística significativa entre códigos de conduta e o risco. O p-value calculado foi muito acima dos 5% e a utilização dos códigos de conduta não permite explicar o nível de risco apresentado pelas organizações. Este resultado pode ter sido influenciado pela escolha da volatilidade das ações como proxy de risco. Além disso, é possível que apenas o código de conduta, reconhecido como instrumento de um sistema de controle de gestão, não seja suficiente para explicar o nível de risco das empresas analisadas. / From time to time, issues related to corporate governance gained greater prominence in the business environment. Usually, the result of financial scandals and acts of corruption involving large organizations, the discussions on good governance practices, such as audit committees and risk management, creating areas of internal control and implementation of codes of conduct, re-emerging in the economic scenario . The Code of Conduct is an integral part of a management control system, making the link with the corporate governance process, assisting in raising the ethical standards of the organization and thus improving investor confidence. So, this study aimed to study whether there is a relationship between codes of conduct and corporate risk. Therefore, we performed the choice of a stock index of BM & F BOVESPA and proceeded to read all the codes of conduct of the companies that make up this index. Additionally, Economática database was used for stock volatility of this index (considered a risk proxy) and also the control variables used in the econometric model. Adopted the content analysis method to convert text to numeric variables, aimed at further quantitative evaluation data. Based on the results reported by multiple linear regression equation, there is no statistically significant relationship between codes of conduct and risk. The p-value calculated was much above 5% and the use of codes of conduct can not explain the level of risk posed by the organizations. This result may have been influenced by the choice of stock volatility as a risk proxy. Moreover, it is possible that only the code of conduct, recognized as an instrument of a management control system, is not sufficient to explain the level of risk of the companies analyzed.

Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2017-03-17T13:00:29Z No. of bitstreams: 1 Luiz Henrique Figueira Marquezan_.pdf: 1501025 bytes, checksum: bfe33118dce791ecb3cce731eb0d8d66 (MD5) / Made available in DSpace on 2017-03-17T13:00:29Z (GMT). No. of bitstreams: 1 Luiz Henrique Figueira Marquezan_.pdf: 1501025 bytes, checksum: bfe33118dce791ecb3cce731eb0d8d66 (MD5) Previous issue date: 2016-12-02 / CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / PROSUP - Programa de Suporte à Pós-Gradução de Instituições de Ensino Particulares / A pesquisa une a problemática da assimetria de informações existente na relação de agência, analisada com foco na relação entre agente (executivo) e representantes do principal (conselho de administração - CA), literatura de governança corporativa (GC), com o potencial informativo das ferramentas da contabilidade de gestão (CG), literatura de sistemas de controle de gestão (SCG). Nessa linha, assume-se o escopo diversificado de informações financeiras, originadas em tais ferramentas, como redutor da assimetria, permitindo ao conselheiro melhor desenvolver o monitoramento dos executivos e aconselhamento estratégico, tendo como consequência melhor alinhamento entre agente e principal, papel de ferramenta de GC. Objetiva-se determinar se divulgar com maior ênfase informações originadas na contabilidade de gestão para reduzir a assimetria informacional entre executivos e conselheiros melhora o desempenho das empresas. Para isso, a pesquisa utiliza dados de 2014, primários e secundários, de empresas de capital aberto que atuam no Brasil, com abordagem quantitativa, utilizando regressão linear múltipla e regressão logística para testar hipóteses. Os achados indicam que as informações originadas nas ferramentas da CG são divulgadas ao CA das empresas da amostra e contribuem para o desempenho (ROA). Em particular, é resultado da ênfase nas informações originadas nas relações externas da empresa, de concorrentes e dados ambientais, e dados internos sobre processos e atividades, permitindo confirmar a tese apresentada. A pesquisa também analisa determinantes da divulgação e identifica como fatores contributivos a presença de acionistas influentes, dualidade dos principais cargos, porte da empresa, desempenho, volatilidade do setor, prática de auditoria sobre as informações, uso interativo dos controles e a participação nos segmentos de GC da BM&FBovespa. No entanto, a maioria das variáveis ligadas aos acionistas, conselheiros e executivos não alteraram o fluxo de informações, demonstrando certa imunidade em relação às influências desses grupos. A pesquisa contribui para ambas as literaturas, empresas e seus participantes, ao criar uma escala para medir divulgação de informações ao CA, identificar efetivo fluxo de informações e seus determinantes, com benefício ao desempenho das empresas da amostra. Limitados os resultados pelas escolhas metodológicas e à amostra utilizada, ao final a pesquisa sugere a continuidade dos estudos sobre elementos não respondidos. / The research links the information assimetry problem, existing in the agency relationship, analysed with focus on the agent (executive directors) and principal’s representant (board), literature from corporate governance (CG), with the potential informative for management accounting (MA) tools, literature from management control systems (MCS). In this line, is assumed the diversified scope from financial informational, originated in these tools, like an assimetry reducer, allowing the board to develop a better agent monitoring and the strategic advice, with consequence for a better agent-principal alignment, role a CG tool. Aimed to determine if to disclose more emphasis information originated in MA to reduce informational assymmetry between executives and their boards improves the performance of the companies. For this, the research use data from 2014, primary and secundary, from public firms that act in Brazil, with quantitative approach, using multiple linear regression and logit regression to test hypothesis. The findings indicate that information originated in MA tools are disclosed for the boards, in the sample firms, and contribute for the performance (ROA). In particular, is a result from the emphasis on information originated from the external firms relationships, with customers, suppliers, competitors and environmental data, and internal data about processes and activities, allowing to confirm the presented thesis. The research analyzes the disclosure determinants and identifies a contributive factors, from the influential shareholders, duality of the main positions, firm size, industry volatility, performance, MA information auditing, interactive use of controls and the participation on the CG segments from BM&FBovespa. However, the most part of variable about shareholders, board members and executives not influenced the information flow, showing some immunity against these group influences. The research contributes for both literatures, firms and their participants, creating a scale to evaluate the information disclosure from the board, to identify an effective information flow and their determinants, with the sample firms performance improvement. Restricting the results by the methodological choices and the sample, in the end the research suggests the continuation of studies about the unanswered elements.

Souvent conçus à l'extérieur des organisations, la question de l'appropriation des outils de gestion à l'intérieur des organisations se pose. Comprendre l'appropriation d'un outil de gestion ne se limite pas à en observer l'usage. Les étapes préalables à l'usage, qui ont conduit à l'adoption de l'outil, doivent être appréhendées. Afin de ne pas occulter les interactions entre outil(s) et acteur(s), il est essentiel de considérer l'outil comme inséré dans un dispositif, un ensemble d'objets, de règles et d'acteurs. Enfin, observer le passé et le présent sans envisager le futur est en contradiction avec une conception de l'organisation comme en perpétuelle construction. Afin de prendre en compte l'ensemble de ces aspects, cette thèse développe une méthode d'observation, pour caractériser la trajectoire d'appropriation d'un dispositif de pilotage dans une organisation. Trois étapes sont essentielles : la caractérisation des dispositifs, une analyse ex ante de ce qui a conduit à cet état, et l'identification des capacités de l'organisation en termes d'appropriation. Ces trois analyses combinées permettent d'envisager une trajectoire appropriative pour le dispositif étudié. Appliquée aux dispositifs de pilotage de la recherche à l'université, cette méthode révèle un découplage de forme et de sens entre les dispositifs de pilotage des laboratoires et celui de l'administration centrale. Ce découplage, certes inévitable du point de vue institutionnel et organisationnel, est en fait utile pour le processus d'appropriation ; c'est un temps de latence qui permet la construction de sens et de forme. Pour prolonger ce processus d'appropriation, l'université doit développer les capacités d'appropriation, en favorisant les interactions. En effet, sans un re-Couplage lâche des dispositifs de pilotage de la recherche, un processus de déconstruction de sens risque de s'enclencher. / Often designed outside organizations, questions on the appropriation of management tools within organizations emerge. Understanding the appropriation of a management tool goes beyond observing its use. The stages prior to its use – which have led to the adoption of a tool – must be addressed. To avoid obscuring the interaction between the tool(s) and the stakeholder(s), it is essential to consider the tool as embedded in an arrangement, a configuration of objects, rules and stakeholders. Finally, analyzing the past and the present without looking to the future conflicts with the concept that an organization is constantly evolving. To take account of all these aspects, this PhD thesis develops an observation method to identify the trajectory of appropriation of control arrangements within an organization. There are three essential phases: the characterization of the arrangements, an ex ante analysis of what led to the situation, and the identification of the organization's capacity as regards appropriation. Combining these three analyses makes it possible to envisage a trajectory of appropriation relative to the arrangement studied. Applied to the control arrangement of research in a university, this method reveals the decoupling of form and sense between laboratories' control arrangements and those of central administration. This decoupling is undoubtedly inevitable considering the institutional and organizational perspectives. It is also useful for the appropriation process; it is a latency period which enables the construction of sense and form. To extend the appropriation process, the university must develop its appropriation capacities by promoting interactions. Indeed, without loosely re-Coupling management control arrangements relative to research, a process of deconstruction of sense could be triggered.

L'objectif de cette thèse consiste à étudier le phénomène de succès du système ERP dans le contrôle de gestion à travers l'identification, l'analyse et la classification des principaux facteurs critiques de succès... / The aim of this thesis is to investigate the phenomenon of the ERP system success within management control context through identifying, analyzing and classifying the main critical success factors...