Millennials are the newest generation to enter the workforce. When Millennials enter organizations, managers construct perceptions about Millennials’ communication behaviors, including their characteristics and adherence to organizational rules. These perceptions help managers decide Millennials’ organizational fit. A review of literature revealed a scarcity of empirical research in this area with little empirical research from communication scholars who apply communication frameworks, theories, and concepts. This research used the lens of social constructionism to understand the membership categorization devices and category-bound activities managers use to characterize Millennials. In order to better understand how Millennials conform to and change organizational culture, data were reviewed for those normative and code rules managers described Millennials violating. In this qualitative, exploratory study, 25 managers who were 31 years of age or older that worked in the hospitality industry and managed Millennial (18 to 30 years old) employees were interviewed through a snowball convenience sample. Interviews were transcribed and patterns were identified. Data analysis indicated that “kids,” “age group,” and “Millennials” and variations of the Millennial term were used to categorize Millennials. Analysis of category-bound activities showed patterns in Millennials’ desire for learning and training, mixed preference for teamwork often affected by their liking for peers, and needs for frequent, clear, personalized feedback. With respect to rule violations, data showed that some organizations were adapting their cell phone policies in response to Millennial rules resistance. However, organizations were not willing to accommodate Millennials’ rule violations in either the area of time-off requests or uncivil behavior due to organizational codes. iv Keywords: Millennials, social constructionism, membership-categorization devices, categorybound activities, communication rules, organizational assimilation

[pt] Uma das principais reivindicações dos movimentos brasileiros de minorias sexuais LGBT nas últimas duas décadas tem sido a aprovação de uma lei que criminalize a homofobia em âmbito federal. O Projeto de Lei da Câmara 122 (PLC 122), conhecido como lei anti-homofobia, foi proposto na Câmara dos Deputados em 2001 com o objetivo de incluir a discriminação por orientação sexual ou identidade de gênero no Código Penal. O projeto foi arquivado no Senado Federal no final de 2014. Considerando que o jornalismo é agente ativo na produção de enquadramentos específicos acerca dos acontecimentos, o objetivo da tese é investigar a cobertura jornalística sobre o PLC 122, entre 2001 e 2015. Nosso material de análise é composto por 619 reportagens de quinze jornais impressos, que cobrem as cinco regiões brasileiras, e utilizamos como ferramenta metodológica a Análise de Categorização de Pertencimento (Membership Categorization Analysis). Como resultado, nossa análise evidenciou quatro padrões analíticos, que englobam as categorizações de pertencimento utilizadas no âmbito dos discursos jornalísticos no período: acerca 1) dos sujeitos LGBT, formulados como minorias sociais, vítimas de crimes homofóbicos ou como militantes; 2) do projeto de lei, categorizado como censura ou como promotor de direitos; 3) da prática homossexual, categorizada como opção ou antinatural; e 4) das instituições brasileiras, definidas ora como fundamentalistas ora laicas. / [en] One of the main demands of Brazilian social movements of sexual minorities in the past two decades has been the approval of a law that deals with the criminal classification of homofobia at a Federal level. The Bill 122, also known as anti-homophobia law, aimed to include discrimination against sexual orientation or gender identity as identified in the criminal code (specifically Law 7716 from 1989, also known as the Racism Law). Proposed in 2001 in the House of Representatives, the bill was later filed in the Senate at the end of 2014. Assuming that the journalistic field is an active agent in producing frames about the bill and its related subjects, the primary objective of the dissertation is to investigate how the Brazilian printed newspapers frame the Bill 122 between 2001 and 2015. The dataset is composed of 619 news articles from 15 different papers, which encompass all five brazilian regions, and we use as a methodological tool the Membership Categorization Analysis (MCA). As a result, our analysis revealed four analytical patterns, composed of the categorizations used within the journalistic field during that period: about 1) the LGBT subjects, formulated as social minorities, victims of homophobic crimes or as militants; 2) the Bill 122, categorized as a type of censorship or as a promoter of human rights; 3) the homosexual practices, categorized as an anti-natural option and 4) the Brazilian institutions, defined sometimes as fundamentalist, sometimes as secular.

中文摘要 家庭訪問是親師溝通的重要管道，教師與家長常常藉此進行教育理念的溝通或教養方式的協調，教師與家長常會在訪談中變換身份，彼此在不同時機以不同角色進行互動。如何選擇適合的身份進行溝通，在社會文化中是極其自然的現象，研究者希望藉由家訪在社會活動脈絡中具有的獨特意義，解釋日常生活中的常識性知識如何被人們理解與運用的現象。 　　本研究透過成員類別分析法，探知家庭訪問中教師、家長及學生在溝通時，如何使用大量類別知識溝通的樣貌，研究者以國民中學十則家庭訪問對話記錄作 為分析個案，描繪以下三類現象：第一，家訪的樣貌；第二，家訪機制中的成員類別內涵；第三，成員類別身份轉換。 　　首先，藉由訪問者語言工具箱的整體提問順序、開場白及結語、問問題、人稱代名詞，勾勒出家訪的樣貌；其次，描繪出教師、家長身份的類別內涵，以及親師言談建構出的學生形象。 　　教師擁有教育者或輔導者的身份，也有轉換為私領域身份（如女兒、太太、媽媽）的現象；家長是照顧者，同時也是教育者；國中生在家長與老師眼中是不成熟的青少年、面臨抉擇的轉大人階段、更是背負著期許的承繼者。研究者藉由家訪中的言語對談，闡述以上這些身份的類別內涵，描繪出社會文化對於教師與家長、學生有何種身份期待的文化現象。 　　最後，陳述教師與家長轉換身份的時機點：教師在交談時因為爭取話權、居中協商、提供教養方式，而不自覺地轉換身份；家長在交談時則因為闡述事實、釐清觀念、尋求支持，而不自覺地轉換身份。教師 /家長的關係成為朋友/朋友之間的關係，運用相通的社會知識溝通，採用社會類別的特徵表達，或是藉著存在於社會中的類別知識協商，這些都呈現了社會文化的一部份。 關鍵字詞：親師溝通、家庭訪問、身份轉換、成員類別分析 / Abstract Home visits are important channels for communication between teachers and parents. Through this, teachers and parents often carry out communication of educational philosophy or coordination of teaching and rearing approaches. Oftentimes, teachers and parents go through identity transformation during their conversations. They take on different identities at different times to interact with each other. How to choose an appropriate identity to proceed with conversations has become a very natural phenomenon in social culture. Through the unique significance of home visits in the context of social activities, the researcher hopes to explain the phenomenon of how commonsense knowledge is understood and utilized by people. Through membership categorization analysis, this study explores how the considerable amount of knowledge communication is used between teachers, parents, and students as they communicate with each other during home visits. The research used ten recorded conversations of junior high school home visits as case studies. The following three phenomena are depicted: First, the appearance of home visits; Second, implications of membership categorization of home visits’ mechanism; Third, identity transformation of membership categorization. First, the appearance home visits is depicted through interviewers’ language toolkit, including the overall order of questioning, opening and closing remarks, asking questions, and personal pronoun. Second, the categorization connotation of identities of teachers and parents are illustrated. The image of students created by parents and teachers through their conversations is also illustrated. Teachers have the identity of educators or counselors. The phenomenon of transforming into a private identity (such as a daughter, wife, or mother) was seen. Parents are caregivers; they are also educators at the same time. Junior high school students are immature teenagers in the eyes of parents and teachers. They are at the stage of becoming adults, which is associated with decision-making. They are also successors burdened with expectations. Through the conversations during home visits, the researcher expounded the categorization connotation of the above identities. The kind of cultural phenomena of teachers, parents, and students expected by the social culture are illustrated. Finally, the points of time of identity transformation of teachers and parents are presented. During conversations, to fight for the authority of their words, coordinate, and provide teaching and rearing approaches, teachers underwent identity transformation unconsciously. During conversations, to set forth facts, clarify perspectives, and seek support, parents underwent identity transformation unconsciously. A teacher-parent relationship was transformed into a friend-friend relationship. This is done through utilization of common social knowledge to communicate, adoption of social category’s characteristic expression, or by the categorial knowledge consultation existed in the society. These have all presented a part of social culture. Keywords: Parent-teacher communication, Home visit, Identity transformation,Membership categorization analysis

I denna studie har ett internetbaserat stödforum för utmattningssyndrom analyserats i syfte att bidra med ny kunskap om identitetsskapande i interaktion, mellan individer med egen erfarenhet av utmatningssyndrom. Studien har utgått från en diskurspsykologisk inramning och sökt svar på frågeställningarna; I) vilka föreställningar om sjukdomsidentiteter förhandlas fram på ett internetbaserat stödforum för utmattningssyndrom? och II) hur konstrueras normalitet inom ramen för de sjukdomsidentiteter som produceras? Analys av medlemskategoriseringar har använts som huvudsakligt analytiskt verktyg vilket syftat till att synliggöra vilka kategorier som gjorts relevanta av forumdeltagarna. Analysen visar fem identitetspositioner vilka uttryckts som att vara: sjuk, utmattad, kunnig, inte ensam och snart bättre. På forumet görs försäkringskassan till en utanför- grupp vilket stärker gemenskapen av sjukdom bland forumdeltagarna. Denna gemenskap legitimerar att dela med sig av egna erfarenheter av utmattningssyndrom och att positionera sig som kunniga gentemot vårdapparaten. Samtidigt synliggör analysen hur forumdeltagarna konstruerar samsyn kring normalitet i utmattningen och vad som anses som normal sjukskrivningsperiod med anledning av utmattningssyndrom. I sin tur möjliggörs också identitetspositionen av att vara på bättringsvägen.

Submitted by William Justo Figueiro (williamjf) on 2015-06-13T12:07:18Z No. of bitstreams: 1 9.pdf: 10943937 bytes, checksum: 80b5f4f166aef1f41cf8270b9c1def07 (MD5) / Made available in DSpace on 2015-06-13T12:07:18Z (GMT). No. of bitstreams: 1 9.pdf: 10943937 bytes, checksum: 80b5f4f166aef1f41cf8270b9c1def07 (MD5) Previous issue date: 2011-12-19 / UNISINOS - Universidade do Vale do Rio dos Sinos / Esse estudo, de cunho etnográfico (O’REILLY, 2009) e fundamentado pelo arcabouço teórico-metodológico da Análise da Conversa Etnometodológica (GARFINKEL, 1967; SACKS, 1992) e da Análise de Categorias de Pertença (SACKS, 1992; SCHEGLOFF, 1972; SELL; OSTERMANN, 2009)), analisa duzentas interações telefônicas entre comunicantes e atendentes do serviço de emergência “190” da Brigada Militar de Porto Alegre. Os resultados da pesquisa mostram que as interações apresentam uma macroorganização estruturada em cinco atividades chave (ZIMMERMAN, 1984; 1992), sequencialmente negociadas: 1) abertura/identificação/alinhamento; 2) solicitação; 3) sequência interrogativa; 4) resposta; e 5) fechamento, em que o grande par adjacente solicitação/resposta se constitui na sequência central do evento. Percebe-se, também, uma forte orientação dos comunicantes para a solicitação de uma viatura, e dos atendentes, para o envio de uma viatura como o produto final desse par adjacente central e da prestação de serviço dos atendimentos do 190. Quando a necessidade do envio de uma viatura é posta em dúvida, a rotina das práticas de atender é desestabilizada, e o mandato institucional desse serviço é questionado, gerando consequências interacionais para a conversa em andamento. A análise dos dados revela a orientação dos comunicantes para suas Categorias de Pertença (SACKS, 1992; SCHEGLOFF, 1972; SELL; OSTERMANN, 2009) na produção de accounts narrativos (DE FINA, 2009) que buscam convencer os atendentes da legitimidade de sua solicitação de ajuda. Orientados pelo conhecimento socialmente compartilhado do que se constituem em eventos moralmente sancionáveis, ao mesmo tempo em que vitimizam o comunicante, os accounts narrativos produzidos pelos comunicantes constroem uma relação de antagonismo entre ele e o seu agressor, o qual é responsabilizado pelos fatos reportados. A orientação dos participantes para determinadas Categorias de Pertença também é revelada na formulação do local para onde a viatura deve ser enviada. O engessamento provocado pelas limitações do formulário eletrônico de solicitação de serviço é materializado, por exemplo, na necessidade de informação do nome de um logradouro e de um numeral previamente cadastrados no software utilizado. Esse tipo de restrição impõe limitações quanto à inserção de outros formatos de endereço – vigentes na organização social atual, principalmente das camadas sociais menos favorecidas – e que divergem do formato padrão, dificultando, assim, o acesso dessas pessoas à segurança pública. Verificou-se também que, para a manutenção da intersubjetividade no atendimento telefônico do 190, tanto o atendente, quanto o comunicante, precisam estar orientados para o atendimento das demandas impostas pelo software operacional, o que tornou possível compreender que a investigação da intersubjetividade nos novos contextos tecnologizados demanda que o pesquisador alargue os campos semióticos (C.GOODWIN, 2000) investigados. Da mesma forma, os recursos linguístico-interacionais mobilizados pelos comunicantes, ao formularem o local para onde a viatura deve ser enviada, demonstra a sua falta de letramento quanto às práticas sociais em questão. Esse estudo resultou em um curso de capacitação de 50 horas/aula para a qualificação dos atendimentos telefônicos desse serviço de emergência e na implementação de um processo seletivo interno para o ingresso na função de atendente, que também são discutidos no texto. / This study analyzes two hundred telephone emergency calls between callers and call takers at Brigada Militar (190), in Porto Alegre, from an ethnographic (O’REILLY, 2009) perspective and based on Ethnomethodological Conversation Analysis (GARFINKEL, 1967; SACKS, 1992) and Membership Categorization Analysis principles (SACKS, 1992; SCHEGLOFF, 1972; SELL; OSTERMANN, 2009). The results of this research study show that the interactions present a macrostructure organized into five key activities that are sequentially negotiated (ZIMMERMAN, 1984; 1992): 1) opening/identification/alignment; 2) request; 3) interrogative sequence; 4) response; and 5) closing, in which the adjacency pair request/response consists of the main sequence of the event. Callers’ strong orientation to the request for a police car and call takers’ orientation to the dispatch of a police car are also identified as the final product of this adjacency pair and of the provision of the service. When the need for the dispatch of a police car is questioned by a caller, the routine of the practices involved in the processing of the call is destabilized and the institutional mandate of 190 is questioned, and this fact brings in interactional consequences to the flow of the interactions. The analysis of the data reveals callers’ orientation to certain Membership Categories (SACKS, 1992; SCHEGLOFF, 1972; SELL; OSTERMANN, 2009) in the production of narrative accounts (DE FINA, 2009), which aim at convincing call takers of the legitimacy of their requests. Based on the socially shared knowledge of morally loaded events, at the same time that these narrative accounts victimize the caller, they also build an antagonistic relationship between caller and aggressor – with the latter being allegedly responsible for the facts being reported. Participants’ orientations to certain Membership Categories can also be seen in their formulation of the place to where the police car must be dispatched. The limitations imposed by the electronic form is materialized, for instance, in the need to insert the name of a street and a number, which can be retrieved from the database, in the address slot. This restriction limits the insertion of other formats of address – which can be found in the current social organization (especially in the less privileged social classes) – and which restricts the access of those people to public safety. It was also possible to notice that, the maintenance of intersubjectivity in emergency calls depends on callers’ and call takers’ orientation to meet the demands of the software, and this fact shows that the study of intersubjectity in new, technologized contexts demands that the researcher considers other semiotic fields (C.GOODWIN, 2000) in the investigation. At the same time, the linguistic resources mobilized by the callers when formulating the place where the police car must be sent to displays their illiteracy concerning the social practices of the modern world. This research resulted in a fifty-hour training program to qualify the call-taking services and in the implementation of an internal recruitment process for the position of call taker, which are also discussed in this work.

Submitted by William Justo Figueiro (williamjf) on 2015-07-27T23:17:33Z No. of bitstreams: 1 20d.pdf: 572250 bytes, checksum: 6652f90cf32d54eeb4e3d35af46fb164 (MD5) / Made available in DSpace on 2015-07-27T23:17:33Z (GMT). No. of bitstreams: 1 20d.pdf: 572250 bytes, checksum: 6652f90cf32d54eeb4e3d35af46fb164 (MD5) Previous issue date: 2012 / CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / O presente estudo vincula-se a um projeto de pesquisa maior (OSTERMANN, 2010) que visa a compreender como moralidade e momentos delicados na saúde da mulher são construídos na e pela interação. Essa dissertação analisa interações gravadas em uma central de teleatendimento do Ministério da Saúde, o Disque Saúde. Os dados analisados consistem especificamente em ligações de usuárias mulheres, cujas dúvidas circunscrevem-se à Síndrome da Imuno Deficiência Adquirida (AIDS). Os dados foram transcritos de acordo com as convenções propostas por Jefferson (1984) e analisados através da abordagem teóricometodológica da Análise da Conversa (SACKS, 1992) e da Análise de Categorias de Pertença (SACKS, 1992). Analisamos como e quando as usuárias prestam contas de suas ações, em particular, oferecendo justificativas às/aos atendentes. Propomos uma nova classificação para o estudo desse fenômeno, qual seja justificativas sequencialmente relevantes e justificativas não sequencialmente relevantes. Ambos os tipos de justificativas parecem relacionadas a questões morais; no entanto, realizam ações distintas nas interações. Enquanto as justificativas sequencialmente relevantes prestam contas acerca de: 1) motivo(s) da ligação; 2) dúvidas; e 3) recusas a ofertas de informação feitas pela/o atendente, as não sequencialmente relevantes prestam contas de: 1) meio de contaminação da usuária pelo vírus HIV ou exposição a fatores de risco de contaminação; 2) comportamento sexual da usuária; e 3) estado emocional da usuária. As justificativas não sequencialmente relevantes apontam para moralidade(s) não explicáveis a partir da análise sequencial proposta pela Análise da Conversa; também sugere a realização de “trabalho moral” (DREW, 1998) , bem como negociação de pertencimento a categorias como mulher e esposa e a associação a predicados usualmente associados a essas categorias. Nossos dados tornam evidente que a vulnerabilidade da mulher ao HIV não é apenas biológica (visto que a infecção da mulher pelo homem é mais provável que o oposto), mas também social. Embora a AIDS tenha afetado todas as classes sociais, as mulheres mais pobres são as que têm menos condições de mudar as situações que as colocam sob risco de contágio. / This study is associated to a larger research project interested in understanding how morality and delicacy emerge and are dealt with in and through interaction. In the current study, we analyze recorded interactions at a Brazilian governmental toll free health helpline: Disque Saúde. The data analyzed consist specifically of calls made by females whose questions revolve around Acquired Immune Deficiency Syndrome (AIDS). The data was transcribed according to the conventions proposed by Jefferson (1984) and analyzed by means of Conversation Analysis (SACKS, 1992) and Membership Categorization Analysis (SACKS, 1992; KITZINGER, 2011) approaches. We analyze when and how the callers account for their actions, in particular, when they offer call takers justifications. We propose a new classification for the study of this phenomenon in sequentially relevant and non-sequentially relevant. Even though both types of justifications seem to be related to morality, they perform different actions in the interactions. Whereas the sequentially relevant justifications mostly account for: 1) the reason(s) for the call; 2) doubts; and 3) refusals to information offers made by the call takers, the non-sequentially relevant justifications account for: 1) callers’s means of contamination with HIV virus or exposure to risk factors of contamination; and 2) callers’ sexually related behavior. The nonsequentially relevantant justifications point to morality issues that cannot be explained by the sequential analysis proposed by conversational analytic methods; it also suggests “moral work” (DREW, 1998), as well as a negotiation of belonging to categories such as mother and wife, and the association with predicates which are usually associated to those categories. Our data indicate that the vulnerability of females to HIV is not only biological (as the infection of females by males is more probable than the opposite), but also social. Although AIDS has affected all social classes, the poorest females are those who have less conditions of changing the situations which put them at risk of contamination.

Young children’s peer interactions involve their use of interactional resources to organise, manage and participate in their social worlds. Investigation of children’s employment of interactional resources highlights how children participate in peer interaction and their social orders, providing insight into their active construction and management of their social worlds. Frequently, these interactions are described by adults as ‘play’. The term play is often used to describe children’s activities in early childhood education, and constructed in three main ways: as educative, as enjoyable, and as an activity of children. Play in educational settings is often constructed, and informed by, adult agendas such as learning and is often part of the educational routine. This study shows how children work with a different set of agendas to those routinely ascribed by adults, as they actively engage with local education orders, and use play for their own purposes as they construct their own social orders. By examining children’s peer interactions, and not describing these activities as play, the focus becomes the construction and organisation of their social worlds. In so doing, this study investigates some interactional resources that children draw upon to manage their social orders and organise their peer interactions. This study was conducted within an Australian, non-government elementary school. The participants were children in a preparatory year classroom (children aged 4 – 6 years). Over a one month period, children’s naturally occurring peer interactions within ‘free play’ were video-recorded. Selected video-recorded episodes were transcribed and analysed, using the approaches of ethnomethodology, conversation analysis and membership categorization analysis. These methodologies focus on everyday, naturalistic data, examining how participants orient to and produce social action. The focus is on the members’ perspectives, that of the children themselves, as they interact. Ethnomethodology, conversation analysis and membership categorization analysis allow for in-depth examination of talk and action, and are used in this study to provide a detailed account of the children’s interactional strategies. Analysis focused on features of children’s situated peer interaction, identifying three interactional resources upon which the children drew as they constructed, maintained, and transformed their social orders. The interactional resources included: justification; category work, in particular the category of mother; and the pretend formulation of place. The children used these interactional resources as a means of managing peer participation within interactions. First, the children used justification to provide reasons for their actions and to support their positions. Justifications built and reinforced individual children’s status, contributing to the social organisation of their peer group. Second, the children negotiated and oriented to categories within the pretend frame of ‘families’. The children’s talk and actions jointly-constructed the mother category as authoritative, enabling the child, within the category of mother, to effectively organise the interaction. Third, pretense was used by the children to negotiate and describe places, thus enabling them to effectively manage peer activity within these places. For a successful formulation of a place as something other than it actually was, the children had to work to produce shared understandings of the place. Examining instances of pretense demonstrated the highly collaborative nature of the children’s peer interactions. The study contributes to sociological understandings of childhood. By analysing situated episodes of children’s peer interaction, this study contributes empirical work to the sociology of childhood and insight into the interactional work of children organising their social worlds. It does this by closely analysing social interactions, as they unfold, among children. This study also makes a methodological contribution, using ethnomethodology, conversation analysis, and membership categorization analysis in conjunction to analyse children’s peer interactions in an early childhood setting. In so doing, the study provides alternative ways for educators to understand children’s interactions. For example, adult educational agendas, such as the educative value of play, can be applied to examine children’s family play, highlighting the learning opportunities provided through pretend role play, or indicating children’s understanding of adult roles. Alternatively, the children’s interaction could be subjected to fine-grained analysis to explicate how children construct shared understandings of the category of mother and use it to organise their interaction. Rather than examining the interaction to discern what children are learning, the interaction is examined with a focus on how children are accomplishing everyday social practices. Close analysis of children’s everyday peer interaction enables the complex interactional work of managing, and participating in, social order within an early childhood setting to be explicated. This offers educators insight into children’s social worlds, described not as play, but as the construction and negotiation of social order.

[pt] Com a implantação das Unidades de Polícia Pacificadora, criou-se a necessidade de se repensar o modelo de atuação policial nas comunidades atendidas pelo programa. Se antes as incursões policiais tinham como objetivo principal o combate ao tráfico, agora, com a instalação de uma edificação física da polícia, a construção de laços de proximidade entre policial e comunidade tornou-se crucial. Contudo, implementar um programa que pressupõe mudança radical na forma como o policial historicamente vem atuando não é uma tarefa fácil, sobretudo quando há falta de clareza sobre o que constitui um policiamento de proximidade. Esta pesquisa tem por objetivo contribuir para um melhor entendimento desse novo modelo de policiamento a partir da voz de policiais atuantes no programa das UPPs. Com base em dados gerados a partir de entrevistas semiestruturadas e à luz dos estudos da análise de categoria de pertença e de accounts, foi possível identificar os diferentes discursos atrelados à categoria de policial e o modo como o contraste desses discursos serve à categorização negativa de quem não realiza as atividades tradicionais de policiamento. O contraste entre as atividades/ discursos aponta não só para uma visão da ineficácia da lógica da guerra à prática policial, mas também para a permanência do jargão da cultura combativa na fala dos entrevistados. Os resultados apontam também para uma visão de que a estigmatização da identidade de policial de proximidade se deve ao fato de que as métricas de desempenho são orientadas por uma cultura de combate ao crime. Com isso, o trabalho de prevenção do crime não é reconhecido. / [en] After the implementation of the Pacifying Police Units, it has become necessary to rethink the model of police action in the communities. If police raids had, as their main objective, the fight against drug trafficking, now with the installation of a physical police base, the construction of proximity ties between police and community has become crucial. However, implementing a program that presupposes radical change in the way the police has historically been performing their duty is not an easy task, especially when there is a lack of clarity about what community policing means. This research aims to contribute to a better understanding of this new policing model based on the voices of police officers who work or have worked in the Pacifying Police Units program. Based on data generated from semi-structured interviews and in the light of studies of membership categorization analysis and accounts, it was possible to identify the different discourses linked to the police category and the way in which the contrast of these discourses helps produce negative categorization of those who do not conform to traditional police practice. The contrast between activities /discourses not only points to a view of the inefficacy of a war mindset to police practice, but also to the permanence of a combative jargon in the interviewees speech. The results also indicate that the stigmatization of community police identity occurs due to the fact that performance metrics are guided by a culture of crime fighting. Thus, crime prevention tasks are not recognized.

The diploma thesis analyses U.S.-Russian bilateral relationship based on the interpretation of discourses, interviews and speeches of the American and Russian presidents since September 2001 till December 2013. Using Critical Discourse Analysis, and more specifically Membership Categorization Analysis, as a theoretical and methodological basis of the analysis, the thesis categorizes specific periods of the U.S.-Russian bilateral relationship into three categories - positive, neutral and negative. Each category is defined by two basic concepts of the Membership Categorization Analysis - by the collections of positive, neutral and negative categories, which were addressed by the presidents to their counterparts, and by the category-tied predicates related to the particular categories. The final categorization of the U.S.-Russian relations is contrasted with conventional political affairs aiming to highlight the parallels between the categorization changes based on the discourses and the changes in the conventional political context. The diploma thesis offers an alternative view on the U.S.-Russian relations.

[pt] A disseminação de histórias falsas em aplicativos de mensagens e redes sociais da internet foi um dos elementos centrais da conversação civil no Brasil no período que antecedeu as eleições presidenciais brasileiras em 2018. A preocupação com a disseminação da desinformação – fenômeno que se compõe, entre outros elementos, por informações erradas, descontextualizadas, distorcidas ou falsificadas – se refletiu na quantidade de histórias falsas verificadas e desmentidas por agências independentes de checagens de fatos. No período de 20 dias entre as votações de primeiro e segundo turnos das eleições, as seis principais agências do país publicaram 228 verificações de histórias falsas disseminadas em redes sociais da internet ou aplicativos de troca mensagens, referentes a 132 diferentes pautas. A proposta desta pesquisa é identificar os temas destas histórias falsas e analisar as categorizações enunciadas em seus discursos, com a utilização da Análise de Categorização de Pertencimento (ACP), ferramenta teórico-metodológica de origem na Etnometodologia, aplicada aos textos das histórias falsas divulgados pelas agências. / [en] One of the main aspects of public debate in Brazil in the period that preceded the 2018 presidential elections was the dissemination of false stories via social media and messaging apps. Disinformation, misinformation and mal-information – phenomena that comprehends, among others, elements such as wrongful, out of context, distorted and fabricated information – were a major concern in the context of the election, which could be seen in the number of false stories debunked by independent fact-checkers. In the 20-day period between the two rounds of the presidential election, six fact-checking websites posted 228 verifications of false stories disseminated through social media and/or messaging apps, which covered about 132 different topics. This research aims to identify which were the topics of those false stories and analyze the categorizations enunciated in their discourses. In order to do so, the methodological perspective utilized was the Membership Categorization Analysis (MCP), affiliated with the tradition of Ethnomethodology, applied to the false stories discourses as quoted by the fact-checking websites.