Risk can be viewed as a state where there is a possibility of a loss but also a hope of gain. To realise the existence of a risk, one must be aware of both the gains and losses incurred.Increased number of natural disasters and companies having global supply chains to a higher extent, are both factors which have increased the number of risks that can affect anorganisation’s supply chain negatively. This fact has made it even more important to focus on risk prevention. In the beverage industry market, characterized by fast-moving products,manufacturing companies like Coca-Cola Enterprises Sweden (CCES) can be highly affected if disturbances occur in their supply chain. Risk management is, according to ISO 31000, “coordinated activities to direct and control an organization with regard to risk “. A risk management processes therefore aims at mitigatingnegative impact of external and internal disturbances in order to avoid interruptions in production, product quality issues and financial losses. CCES’s control over internal processes and its disturbances is mostly based on reactive approaches rather than a proactive strategy and there exist no guidelines of how to identify and handle occurring disturbances. The main purpose of the project has therefore been to identify the most critical risks the company is facing within their “Source” and “Make” processes, and find both proactive and reactive mitigation actions. Another significant part of the project delivery is to present a model for how the company should organize and maintain a sustainable risk picture. The model aims to present a dynamic risk management process that can be used by CCES as well as other companies in the future. The project consists of three major phases; Risk Identification, Risk Avoidance Mapping and Implementation of a Risk Management Process. In the first phase, the brainstorming tool Hazard and Operability (HAZOP) has been used during workshop events for risk identification and assessment. Some of the most critical risks identified are; Sabotage during  transport from supplier to CCES, Lack of spare parts for maintenance, Lost production time due to long beverage change overs and Filling bottles with too much beverage. In order to find feasible preventive and reactive mitigation actions for the critical risks, both employee interviews and the Supply Chain Operations Reference (SCOR) model has been applied. Some of the actions recommended to perform are concluded to be; Let suppliers own transports, Standardize the product change process and the shift hand overs and Implement routines of having locked transports from supplier to CCES. The structure of the project has acted as a basis for the recommended way of continuing the risk management work at CCES. The authors have identified the importance of keeping the risk management process dynamic, and therefore a Risk Register have been introduced for documentation and follow-up. Another way of following up the risk management work, is to perform Risk Audits after the event of a disturbance. This will help the organisation to realize the impact a certain disturbance brings, but it will also measure of the recovery work’s effectiveness. The authors highlight the importance of having a dedicated owner of the risk management process in order to keep it dynamic. A complete risk management process has finally been created, adaptable to different kind of organisations. By making this process a part of SCOR, the authors believes that the process can be used to identify individual risks within the management processes Plan, Source, Make, Deliver and Return for all SCOR member companies. Thereafter, a general risk mapping can be created from the individual risks that can be used to share information and experiences among the member companies. / En risk kan förklaras som ett tillstånd där det finns en chans att vinna, men också en sannolikhet för förlust. För att vara medveten om en risks existens måste man därför förstå både vad det finns att förlora och vinna. Under de senaste årtiondena har antalet naturkatastrofer och annan extern påverkan ökat. Detta i kombination med att företag idag har globala värdekedjor i allt större utsträckning, har gjort att organisationer utsätter sig för risker till en större grad idag. Därför har betydelsen av att fokusera på riskförmildrande åtgärder ökat. I dryckesindustrin, karaktäriserat av snabbrörliga produkter, kan företag såsom Coca-Cola Enterprises Sweden (CCES) påverkas hårt om störningar sker i deras värdekedja. Risk Management är, enligt ISO 31000, ”koordinerade aktiviteter för att styra och kontrollera riskhantering i en organisation”. En riskhanteringsprocess ämnar därför förmildra negativ påverkan av interna och externa störningar för att undvika till exempel avvikelser i produktion, försämrad produktkvalitet och finansiella förluster. CCES’s kontroll över interna processer och dess störningar baseras främst på reaktiva åtgärder, och företaget har inga riktlinjer för hur de ska identifiera och hantera uppkommande störningar. Syftet med detta projekt har därför varit att identifiera kritiska risker inom företagets leverantörs- och produktionsprocesser och att hitta proaktiva och reaktiva lösningar för att förmildra och undvika störningar. Ytterligare en stor del av projektets syfte har varit att presentera en dynamisk process för hur CCES, samt andra företag, ska organisera en hållbar riskbild. Projektet består av tre huvudsakliga delar; riskidentifiering, riskförmildrande åtgärder och implementering av en riskhanteringsprocess. I den första fasen har verktyget Hazard and Operability (HAZOP) används under workshops för att identifiera och värdera risker. Några av de mest kritiska riskerna som identifierats är; Sabotage under transport från leverantör till CCES, Brist på reservdelar för underhållsarbete, Förlorad produktionstid på grund av för långa dryckesbytartider och Fyller flaskor med för mycket dryck. För att hitta passande reaktiva och proaktiva lösningar för de kritiska riskerna har både intervjuer med anställda genomförts och referensmodellen Supply Chain Reference Model (SCOR) använts. Några av de åtgärder rekommenderade att göra har identifierats till att vara; Låta leverantörerna själva sköta transporter, Standardisera produktbytesprocessen samt skiftöverlämningar och Implementera rutiner för att ha låsta transporter från leverantör till CCES. Strukturen av projektet har använts som en bas för den rekommenderade strukturen på CCE’s fortskridande arbete inom riskhantering. Författarna vill bestryka vikten av att hålla den framtida riskhanteringsprocessen dynamisk och i detta syfte har därför ett riskregister tagits fram för dokumentation och uppföljning. Ett annat sätt att följa upp riskprocessarbetet är att genomföra så kallade audits efter en störning har inträffat. Detta hjälper organisationen både att förstår en störnings påverkan på verksamheten, men fungerar också som ett verktyg för att mäta hur effektivt återhämtningsarbetet efter en störning har varit. Författarna menar också att en dedikerad ägare till riskprocessen är av stor betydelse för ett dynamiskt, framgångsrikt och effektivt riskarbete. En fullständig riskhanteringsprocess har slutligen sammanställts, användbar för många olika typer av organisationer. Genom att göra processen till en del av SCOR-modellen, kan processen i framtiden användas till att identifiera individuella risker inom de fem managementprocesserna Planering, Inköp, Tillverkning, Leverans och Retur för alla SCOR’s medlemsföretag. Därefter menar författarna att en generell kartläggning över de mest kritiska riskerna inom varje managementprocess kan skapas för att dela information och utbyta erfarenheter mellan medlemsföretagen.

[pt] O sucesso operacional de uma empresa depende muito da maneira como a cadeia de suprimentos é gerenciada. Em razão do seu papel estratégico, a gestão adequada pode proporcionar uma série de benefícios, aumentando sua competitividade e computando a rentabilidade de seus negócios. Esta dissertação avalia por meio de um estudo de caso, a cadeia de suprimentos de bens da Petrobras, especificamente na área de relacionamento com fornecedores e estratégias de contratações de bens. Os processos de suprimentos, especificamente na área de compras de bens, foram analisados utilizando como base a metodologia SCOR em relação a processos de compras, prazos, custos de materiais, canais de suprimentos e planejamento estratégico e então foram identificados os principais gargalos (gaps) e riscos de processos relacionados a padrões internos, exigências legais e relacionamento com o mercador fornecedor. Também foram indicadas melhorias futuras que podem ser implementadas nestes processos de forma a contribuir para melhorias de eficiência em processos de compras da cadeia de suprimentos de bens e relacionamento com o mercado. Além da contribuição acadêmica, este trabalho permite esclarecer ao meio empresarial sobre os benefícios que a metodologia SCOR pode trazer para o gerenciamento de cadeias de suprimentos, além das práticas de aperfeiçoamento operacional. Por fim, neste estudo de caso, foram identificadas oportunidades de melhorias baseadas nos gargalos de processos identificados como Current Disconnects e definidas as melhorias futuras (Future state opportunities) para os processos de relacionamentos com fornecedores e estratégias de contratações. / [en] A company s operational success depends a lot on how the supply chain is managed. Due to its strategic role, proper management can provide a series of benefits, increasing your competitiveness and computing the profitability of your business. This dissertation evaluates through a case study, the supply chain of Petrobras goods, specifically in the area of relationship with suppliers and strategies for contracting goods. The supply processes, specifically in the area of purchasing goods, were analyzed using the SCOR methodology as a basis in relation to purchasing processes, deadlines, material costs, supply channels and strategic planning, and then the main bottlenecks (gaps) were identified. and process risks related to internal standards, legal requirements and relationship with the supplier merchant. Future improvements were also indicated that can be implemented in these processes in order to contribute to efficiency improvements in purchasing processes in the goods supply chain and relationship with the market. In addition to the academic contribution, this work provides clarification to the business community about the benefits that the SCOR methodology can bring to the management of supply chains, in addition to operational improvement practices. Finally, in this case study, improvement opportunities were identified based on process bottlenecks identified as Current Disconnects, and future state opportunities were defined for supplier relationship processes and hiring strategies.

電線電纜產業之個案研究 / The importance of supply chain management continues to grow as managers increasingly understand how effective supply chains enhance the ability to compete effectively in the market place. This paper presents a case study of a wire & cable manufacturing firm in China that undertakes its journey of supply chain management (SCM) transformation through Sales and Operations Planning (S&OP) project implementation. The aim was to provide a real-life case example of a supply chain improvement process as presented from a practitioner’s perspective. A supply chain division was just newly established in the case study company and its supply chain journey was still in its infancy, and that made the company’s transformation process become very challenging. Unlike a traditional case study report focusing on a single project implementation only, this paper describes the whole improvement cycle starting with underlying supply chain issues identification and prioritization throughout the processes of project selection and implementation. This study exemplifies how a company finalized and realized its supply chain strategic direction through a systematic approach. Supply-Chain Operations Reference (SCOR) model was used in the beginning to conduct a high-level assessment on supply chain opportunities and various brainstorming tools were applied in order to identify the issue with the greatest impact to the organization. Sales and Operations Planning or S&OP is another key element, and a thorough literature review supplemented with practical application is demonstrated in this paper. Little information technology application is presented. Instead, this case focuses more on change management and business process engineering.

The diploma thesis Business Intelligence in Supply Chain Management deals on the edge of IT and logistics with designing conceptual solution for BI in SCM. It covers specific needs of Supply-Chains, usage of BI in logistics, analyses the connection to the SCOR model developed by Supply-Chain Council, and designs & describes basic dimensions and relationships in the dimensional model. The primary goal is to create a general BI model solution that respects the specifics of various types of Supply-Chains in order to serve as a theoretical framework. The resulting model links to existing models designed for the Supply-Chain Management such as SCOR, Balanced Scorecard etc. To fulfil the primary goal first it is necessary to identify the specifics of various types of supply-chains, define BI use case and requirements in logistics; and by incorporating these parameters and SCOR model the BI model solution will emerge. The biggest contribution is the fulfilment of the primary goal - the creation of BI solution reference model for Supply-Chain with specific needs according to suppliers, manufacturers, distributors and retailers. With the help of this model it should be easier to coordinate, clarify goals, activities and relationships of methods used in the pre-analytical stage and implementation of the BI technologies in the Supply-Chains.

The construction industry is a business with an intense flow of both material and information that require well-functioning logistics in order to not suffer from unnecessarily high costs. Suppliers play a big part regarding the costs of the distribution and handling of material and due to this a construction project’s costs are affected a great deal by the suppliers’ actions. Spinnrocken is a construction project in the town center of Norrköping. The real estate company Fastighets AB L E Lundbergs is the client and the construction company Skanska is contracted as sole constructor for the project. Spinnrocken is planned to be finalized in the summer of 2014 and consists of several rental-apartments and some smaller businesses. Spinnrocken and its central location result in major logistic challenges, because of this Lundbergs and Skanska want to analyze and evaluate the project’s logistic performance. The main purpose of this thesis is to measure the order fulfillment of interior materials, the scaffold material Doka and windows at Spinnrocken by using the so-called perfect order fulfillment measure, as defined in Supply Chain Operations Reference Model. Perfect order fulfillment indicates the delivery performance to the construction site.The combined perfect order fulfillment for the three investigated materials is 18 %. A perfect order fulfillment of 18 % means that only one out of five inspected deliveries to Spinnrocken was considered having no faults at all. The effects of a low perfect order fulfillment are disruptions in the short-term time schedule, delayed operations, additional work and that the work space at the construction site is occupied by unnecessary construction material. The resulting effects thereby affects the project’s economy negatively.

Multiple enterprises are usually involved in supply chain network, while almost each enterprise has its own information systems and databases (enterprise legacy systems). There are large quantities of information and data intersecting or even repeating with each other, which calls for system integration. Meanwhile in the cooperative process of supply chain, the whole product line or product family is involved in the enterprise systems, including PDM, ERP, SCM, and CRM et al, which also need interaction and integration. Although many data integration methods and corresponding tools have been applied to the business cooperation in the environment of supply chain, however the interoperability of enterprise information systems is becoming more and more complex, because of the restriction from lots of factors, such as the complexity of enterprise application systems and the diversity of heterogeneous data sources, especially the new application demands of enterprises. In this dissertation, the interoperability method of networked enterprise information systems in the environment of supply chain is studied, from the point of theoretical modeling and application.

While there is a concern that Sustainable Tourism has not been entirely adopted in practice (Graci, 2008), this thesis shows that Sustainable Tourism has been implemented by South Korean Tour Operators under the name of Fair Tourism. Fair Tourism is a rising trend as Sustainable Tourism in South Korea, and discussion on this new sector of the industry has increased in recent years (S. Gil Lee, 2016). This thesis adds to that discourse with three research objectives: 1) Define the concept of Fair Tourism. 2) What activities constitute Fair Tourism from practitioners’ viewpoint? 3) Examine how Fair Tour operators manage their sustainable supply chain based on the SCOR model.<div><br></div><div>To understand practitioners’ perception of Fair Tourism, this study has applied social constructionism, which recognized that human beings construct meanings through individual interaction (Walker, 2015). Semi-structured interviews with fifteen Fair Travel operators and thematic analysis have been applied for methodology (Elo & Kyngäs, 2008; McIntosh & Morse, 2015). This study has two significant findings. First, the findings have revealed a generally accepted definition of Fair Tourism by both researchers and operators. The definition includes Ensuring Economic Contribution to The Destination, Environmental and Social Sustainability, and Mutually Respectful Relationship. This generally acknowledged definition has helped Fair Tour operators develop the sector. Second, this thesis found that operators genuinely respect their suppliers. Operators regard their suppliers as partners who share responsibilities and benefits, leading to satisfactory outcomes for all partners (Macaulay et al., 1999). Their relationship with partners is long-term and deep rather than transactional.</div><div><br></div><div>Theoretically, this thesis contributed to the finding that Sustainable Tourism can be practicable under the name of Fair Tourism, demonstrating practitioners’ replies that are 100 percent consistent. This study applied a novel approach, focusing on the operators’ point of view, while previous studies on Fair Tourism focused on defining the term and the industry's demand (Byun, 2016; M.-K. Kim & Cho, 2019; Shin et al., 2018). Given that Supply Chain Operations Reference (SCOR) model has been developed for the analysis of the manufacturing industry, this study has advanced this manufacturing performance measurement framework and applied it to the tourism industry.</div>

In today's economy of global markets, supply chain networks, supplier/customer relationship management and intense competition; decision makers are faced with a need to perform decision making using tools that do not accommodate the nature of the changing market. This research focuses on developing a methodology that addresses this need. The developed methodology provides supply chain decision makers with a tool to perform efficient decision making in stochastic, dynamic and distributed supply chain environments. The integrated methodology allows for informed decision making in a fast, sharable and easy to use format. The methodology was implemented by developing a stand alone tool that allows users to define a supply chain simulation model using SCOR based ontologies. The ontology includes the supply chain knowledge and the knowledge required to build a simulation model of the supply chain system. A simulation model is generated automatically from the ontology to provide the flexibility to model at various levels of details changing the model structure on the fly. The methodology implementation is demonstrated and evaluated through a retail oriented case study. When comparing the implementation using the developed methodology vs. a "traditional" simulation methodology approach, a significant reduction in definition and execution time was observed.

As world population grows, so does the demand for resources exploitation and transformation. This, in turn, has an effect in the increase of the related wastes. Facing these challenges by designing and developing sustainable products and supply chains, processes, operations, and management is becoming increasingly important. From a business point of view, optimization of operational processes and resource management is expected to provide sustainability from economic and environmental perspectives. Often, Small and Medium Enterprises (SMEs) do not have enough knowledge or resources to measure their performance. This thesis investigates which are the most common measurement performance systems to assess separate operational and environmental assessments seeking to develop a combined approach for SMEs. Literature review revealed that SCOR model from an operational perspective, and LCA from an environmental point of view, are the most accepted methodologies for performance measurement.  The aim of this research is to understand the complementariness, benefits, limitations, and challenges of a combined methodology that includes also SustainableSCOR. SustainableSCOR is an application of SCOR model that integrates the efficiency of resources and emissions management. A combined methodology is developed and explained with a qualitative case study for the food industry. As outcome, a structured and flexible approach is presented. This combined approach allows a company to measure the efficiency of its operations and resources managements and wastes throughout a product lifecycle in a sequential manner. Moreover, the company can understand the potential environmental impact of the operational and resources management from a cradle-to-gate approach, breaking down all operations involved into different levels of detail. Although some limitations arise, the combined methodology is of benefit for many types of supply chains and triggers further research to include Life Cycle Costing (LCC) and Social Life Cycle (S- LCA) for a more comprehensive analysis of the Triple Bottom Line (TBL). / I takt med att världens befolkning växer ökar också efterfrågan på resursexploatering och omvandling. Detta har i sin tur en effekt i ökningen av det relaterade avfallet. Att möta dessa utmaningar genom att designa och utveckla hållbara produkter och försörjningskedjor, processer, verksamhet och ledning blir allt viktigare. Ur affärsmässig synvinkel förväntas optimering av operativa processer och resurshantering ge hållbarhet ur ekonomiskt och miljömässigt perspektiv. Ofta har små och medelstora företag (SMF) inte tillräckligt med kunskap eller resurser för att mäta sina resultat. Denna avhandling undersöker vilka som är de vanligaste mätprestandasystemen för att bedöma separata drifts- och miljöbedömningar i syfte att utveckla ett kombinerat tillvägagångssätt för små och medelstora företag. Litteraturgenomgång visade att SCOR-modellen ur ett operativt perspektiv, och LCA ur miljösynpunkt, är de mest accepterade metoderna för prestationsmätning.  Syftet med denna forskning är att förstå komplementariteten, fördelarna, begränsningarna och utmaningarna med en kombinerad metodik som även inkluderar SustainableSCOR. SustainableSCOR är en tillämpning av SCOR-modellen som integrerar effektiviteten av resurser och utsläppshantering. En kombinerad metodik utvecklas och förklaras med en kvalitativ fallstudie för livsmedelsindustrin. Som resultat presenteras ett strukturerat och flexibelt förhållningssätt. Detta kombinerade tillvägagångssätt gör att ett företag kan mäta effektiviteten i sin verksamhet och resurshantering och slöseri under en produktlivscykel på ett sekventiellt sätt. Dessutom kan företaget förstå den potentiella miljöpåverkan av drift- och resurshantering från en vagga-till-grind- metod, som bryter ner alla inblandade verksamheter i olika detaljnivåer. Även om vissa begränsningar uppstår, är den kombinerade metoden till nytta för många typer av försörjningskedjor och utlöser ytterligare forskning för att inkludera livscykelkostnad (LCC) och Social Life Cycle (S-LCA) för en mer omfattande analys av den tredubbla bottenlinjen (TBL).

<p>Through a harmonization of IT-tools among intraorganizational units synergies can be attained through economies of scale and homogenous interfaces towards supply chain partners. In this thesis the possibilities for such synergies at Siemens Medical Solutions in Germany are investigated. By evaluating performance of IT-tools and the cost impact of different scenarios recommendations for harmonization at Siemens Medical Solutions are given.</p>