Vår studie syftar till att undersöka hur socialsekreterare på försörjningsstödsenheten upplever att deras yrkesroll och maktposition kan ha en påverkan på mötet med klienter. För att kunna besvara studiens syfte har vi valt att genomföra fem kvalitativa intervjuer med erfarna socialsekreterare som arbetar på försörjningsstödsenheten. Studiens resultat påvisar att socialsekreteraren kan uppleva svårigheter med att förhålla sig till de organisatoriska förutsättningarna i arbetet med klienterna då de skapar ett begränsat handlingsutrymme. De slutsatser som man kan dra utifrån vår studie är att faktorer som tidsbrist, bristande språkkunskaper och klientens kännedom om sina rättigheter och skyldigheter kan begränsa mötet mellan klient och socialsekreterare. Vi kan dra slutsatserna att detta skapar en komplex yrkesroll för socialarbetaren då de måste tillfredsställa klienternas behov men samtidigt även representera organisationen i mötet. Vi kan konstatera att socialsekreterarens yrkesroll i kombination med deras maktposition kan ha en påverkan i mötet med klienter. / Our study aims to examine how the social workers at the social assistance unit experience that their professional role and their position of power can have an impact on the client meeting. To be able to answer the purpose of the study, we have chosen to conduct five qualitative interviews with experienced social workers within the social assistance unit. The results of the study show that the social workers are limited in their work as they must relate to the organization's laws and guidelines which in turn creates a limited discretion. The results highlight limitations that may arise in the meeting and what improvements that can be made to achieve a more equal meeting. The conclusions that can be drawn from our study are that factors such as lack of time, lack of language skills and the client's knowledge of their rights and obligations can limit the meeting. We can draw the conclusions that this creates a complex professional role for the social worker as they must satisfy the client's needs but also represent the organization. We can state that the social worker’s professional role in combination with their position of power can have an impact in the client meeting.

O presente projeto buscará discutir as políticas públicas voltadas à população em situação de rua na cidade de São Paulo, tratando especificamente de um centro de serviços conhecido como Complexo Boracea, estabelecido em 2003 pela prefeita Marta Suplicy. O trabalho parte do pressuposto de que em meados da década de 80, a população de rua surgiu como tema a ser debatido e politizado, e tornou-se uma questão pública a ser resolvida por meio do Estado e de políticas públicas. Na cidade de São Paulo, além do marco jurídico estabelecido pela Lei de Atenção à População de Rua (lei municipal 12.316, de 16 de abril de 1997) e sua posterior regulamentação (Decreto 40.232, de 2 de Janeiro de 2001), houve em âmbito nacional a edição da Política Nacional para Inclusão Social da População de Rua por meio do Decreto 7.053, de 23 de dezembro de 2009, incorporado no ano de 2013 à política municipal da capital paulista. Tendo em vista a população em situação de rua na cidade de São Paulo, esse trabalho buscará analisar, como objetivo geral, a atual configuração dos serviços voltados especificamente para a população em situação de rua -como Centros de Acolhida (albergues), Centros de Convivência e Tendas, dentre outros e, como objetivo específico, o Complexo Boracea. O serviço prestado pelos albergues sempre se mostrou central dentro da estrutura dos serviços voltados à população de rua. Dessa forma, a descrição de um dos equipamentos especificamente criados para atender a população em situação de rua colabora para a análise das políticas públicas municipais para essa população, sendo possível se tecer algumas conclusões sobre a atual rede de serviços públicos voltados às pessoas em situação de rua na cidade de São Paulo. / This dissertation analyses the social policies aimed at homeless people in the city of São Paulo, focusing on one particular shelter known as Boracea Complex, stablished in 2003 by the mayor Marta Suplicy. This work assumes that in the 80s, homeless people emerged as a theme to be debated in the public arena, and that demanded the attention of the State and the formulation of specific social policies. In the city of São Paulo, there are two legal statues directed to the homeless people: Municipal Law n. 12.316 of 1997 andMunicipal Decree n. 40.232 of 2001. Nationally, the decree n. 7053 of 2009 regulates the National Social Policy for the inclusion of homeless people, incorporated in the city of São Paulo only in 2013. The evolution and configuration of the services towards the homeless people ill be analysed, specifically shelters and community centers. Nevertheless, the main focus will be the description of the services stablished in the Boracea Complex, since its opening. The shelters and community centers have alwaysbeen a central aspect in the services towards homeless people. That is way the description of this particular Complex is helpful in the analysis of the social policies towards this group of people, making it possible to draw some conclusions about the current programms and services for this group of people.

<p>This paper is a case study of a local labour market project. The aim of the study is to investigate the staff’s way of working with unemployed people, receiving social assistance, in order to reduce the payment of social assistance in four adjacent city districts of Stockholm. Other objectives of the study are to investigate which criteria the staff uses when selecting participants for the project, in which way the participants’ background affects the measures taken by the staff and how the staff experiences working as part of a project. A short summary of the social services development during the twentieth century and urban politics in the 1990’s in Sweden is used as a background for the local labour market project. The theories used deal with the social services strategies concerning unemployed receivers of social assistance, the participants’ background with particular emphasis on ethnicity and gender, project work and the special case of public projects. The study is based on interviews with four employees. Some of the conclusions are that the selection criteria are put up as criteria for not being selected as a participant and that the staff combines previously developed methods in order to reduce the payment of social assistance. The participants’ background is evaluated individually and the staff shows a certain reluctance to categorize the participants according to ethnicity and gender. The staff communicates an ambiguous image of working in a project by describing it partly as an inspiring challenge but also as involving some uncertainties regarding the terms of employment.</p> / <p>Uppsatsen är en fallstudie av ett kommunalt arbetsmarknadsprojekt och syftar till att undersöka hur personalen arbetar med arbetslösa socialbidragstagare för att minska socialbidragsuttaget i fyra närliggande stadsdelar i Stockholm. Syftet är därutöver att undersöka vilka kriterier personalen använder för urval av deltagare till projektet och hur deltagarnas bakgrund påverkar de åtgärder som personalen sätter in samt hur personalen uppfattar projektformen som arbetssätt. Det kommunala arbetsmarknadsprojektet förankras i socialtjänstens och storstadspolitikens historiska utveckling. De teoretiska utgångspunkterna tar fasta på socialtjänstens strategi gällande arbetslösa socialbidragstagare, deltagarnas etniska bakgrund och kön samt projekt som arbetsform och offentliga projekts speciella drag. I analysen används utsagor från djupintervjuer med fyra anställda. Några av slutsatserna är att urvalskriterierna formuleras som hinder för deltagande i projektet och att personalen kombinerar olika tidigare utvecklade metoder i sitt arbete för att minska socialbidragstagandet. Deltagarnas bakgrund bedöms individuellt och personalen visar en viss ovilja att kategorisera deltagarna efter etnicitet och kön. Personalen ger en ambivalent bild av projekt som arbetsform. Dels beskrivs arbetet i projektet som utmanande samtidigt som den tidsbegränsade projektanställningen upplevs som osäker.</p>

Work-related activation policies are currently developing in most western welfare states. Sweden is no exception and activation policies were introduced in the 1990s in many municipal social services organizations in Sweden. The Swedish form of activation policies requires social assistance recipients to participate in mandatory activation program in return for financial support. This dissertation investigates the street-level implementation practices of activation policies within the context of the Swedish welfare state. The purpose of the study is to examine how street-level workers in the municipal social service systemtranslate activation policy into practice in their interactions with the clients and what factors that structure their implementation practices. The research project is a multiple-case study that examines the street-level practices in two municipal social service settings in Sweden, Skärholmen city-district in Stockholm municipality and Osby municipality and their local activation programs. The data collection consists of observations of the staffs’ daily operations, interviews with local politicians and other key personnel, and the analysis of formal policy and program documents. Theoretically this dissertation builds on the street-level bureaucracy perspective (Lipsky, 1980), which suggests that organizational working conditions shape street-level workers implementation practices through their development of informal coping strategies. But this study extends the street-level buraucracy approach by including political-institutional factors and normative assumptions about public support and social assistance recipients into the analysis. Findings from the study suggest that street-level implementation practices entail a number of informal coping strategies that removes activation policy from formal policy goals. Implementation practices entail, for example, mass referrals instead of individual assessments and tailor-made solutions. Clients were sorted and categorized on the basis of moral perceptions about behavioral deficits instead of employment needs. These informal practice strategies were the results of both coping strategies and normative assumptions that interacted with the organizational context in which these practices took place.

This paper is a case study of a local labour market project. The aim of the study is to investigate the staff’s way of working with unemployed people, receiving social assistance, in order to reduce the payment of social assistance in four adjacent city districts of Stockholm. Other objectives of the study are to investigate which criteria the staff uses when selecting participants for the project, in which way the participants’ background affects the measures taken by the staff and how the staff experiences working as part of a project. A short summary of the social services development during the twentieth century and urban politics in the 1990’s in Sweden is used as a background for the local labour market project. The theories used deal with the social services strategies concerning unemployed receivers of social assistance, the participants’ background with particular emphasis on ethnicity and gender, project work and the special case of public projects. The study is based on interviews with four employees. Some of the conclusions are that the selection criteria are put up as criteria for not being selected as a participant and that the staff combines previously developed methods in order to reduce the payment of social assistance. The participants’ background is evaluated individually and the staff shows a certain reluctance to categorize the participants according to ethnicity and gender. The staff communicates an ambiguous image of working in a project by describing it partly as an inspiring challenge but also as involving some uncertainties regarding the terms of employment. / Uppsatsen är en fallstudie av ett kommunalt arbetsmarknadsprojekt och syftar till att undersöka hur personalen arbetar med arbetslösa socialbidragstagare för att minska socialbidragsuttaget i fyra närliggande stadsdelar i Stockholm. Syftet är därutöver att undersöka vilka kriterier personalen använder för urval av deltagare till projektet och hur deltagarnas bakgrund påverkar de åtgärder som personalen sätter in samt hur personalen uppfattar projektformen som arbetssätt. Det kommunala arbetsmarknadsprojektet förankras i socialtjänstens och storstadspolitikens historiska utveckling. De teoretiska utgångspunkterna tar fasta på socialtjänstens strategi gällande arbetslösa socialbidragstagare, deltagarnas etniska bakgrund och kön samt projekt som arbetsform och offentliga projekts speciella drag. I analysen används utsagor från djupintervjuer med fyra anställda. Några av slutsatserna är att urvalskriterierna formuleras som hinder för deltagande i projektet och att personalen kombinerar olika tidigare utvecklade metoder i sitt arbete för att minska socialbidragstagandet. Deltagarnas bakgrund bedöms individuellt och personalen visar en viss ovilja att kategorisera deltagarna efter etnicitet och kön. Personalen ger en ambivalent bild av projekt som arbetsform. Dels beskrivs arbetet i projektet som utmanande samtidigt som den tidsbegränsade projektanställningen upplevs som osäker.

The purpose of this study was to examine how the needs of social assistance for people with substance abuse are assessed in accordance to The Swedish Social Services Act 4th chapter 1§. The purpose was also to examine how substance abuse is assessed as a social problem by social workers, how the municipal guidelines concerning social assistance for substance abuser were constructed in relation to the Social Service Act and finally how social workers made their assessments of the need of social assistance to people with substance abuse in relation to the legislation. The sample was made among the municipalities in the county of Stockholm. Municipal guidelines were studied in 18 municipalities by content analysis. A sample of 11 social workers was chosen from 5 municipalities. A vignette study was used as method. The results have been analyzed by using a sociology of law approach, based on the theory of the law as mainly a ruling function. The results of the study show that both the construction of municipal guidelines and social workers’ assessment of the need of social assistance to people with substance abuse were based on restrictions with no connection in The Social Service Act. Social workers who did work in a municipal, where there were no special guidelines regarding social assistance to individuals with substance abuse, more frequently made their assessments according to the law. The result was the opposite for social workers working in municipals with special guidelines regarding social assistance to individuals with substance abuse. The results also indicated that social workers, as well as municipal politicians, showed little knowledge and ability to align the social work to current legislation and legal practice.

20th century witnessed fundamental changes in capital accumulation regime and mode of regulation. The whole set of advanced capitalist countries and developing countries witnessed these changes in different forms depending on their historical cultural background. These fundamental changes also brought about transformations of the welfare regime of countries which constitutes the important fundamental component of a mode of regulation. This study developed a criticism of rising liberal-conservative approach to poverty in post-1980s by adopting as a structural and historical background the concerning fundamental changes in capital accumulation regime with its imposed constraints and opportunities on welfare regimes of countries. This study intends to make this criticism of liberal-conservative approach to poverty in the context of Turkey by selecting Deniz Feneri Association and Social Assistance and Solidarity General Directorate as case studies. Building upon the information acquired from interviews carried out by Deniz Feneri Association and Social Assistance and Solidarity General Directorate, this study identifies the liberal-conservative approach to poverty as the dominant approach to poverty in Turkey after 1980s. Furthermore, depending on the analysis of interviews depoliticization of poverty, rising moral language in poverty, and denial of social rights perspective which are identified to be the major foundational components of liberal-conservative approach to poverty are also identified to a great extent be in a reproduction relation with respect to the requirements of new capital accumulation regimes.

Cette recherche porte sur l’impact de la politique d’activation des prestataires d’aide sociale sur la santé et le bien-être des mères seules. Au Québec, un prestataire d’aide sociale dont le plus jeune enfant est âgé de moins de cinq ans est considéré comme ayant des contraintes temporaires à l’emploi. À la première rentrée scolaire de cet enfant, ce même prestataire est considéré apte à l’emploi, car Emploi-Québec juge qu’il s’agit du moment le plus opportun pour un retour au travail. Dans le cadre de cette recherche, nous avons analysé ce que ce moment de transition représentait pour les mères seules en termes de nouvelles relations au marché du travail et de tensions éventuelles associées à ces relations. Nous avons rencontré 13 mères seules prestataires de l’aide sociale en entrevues. Les données obtenues nous ont aidée à remplir les objectifs de cette recherche, qui étaient de 1) reconstruire les trajectoires d’insertion sur le marché du travail des mères seules rencontrées en mettant l’accent sur le moment de la transition et de 2) saisir les processus par lesquels les trajectoires d’insertion ont un impact sur la santé et le bien-être de cette population. Nous avons d’abord trouvé que la « relation à l’aide sociale » avait des effets négatifs sur la santé et le bien-être de nos répondantes, et ce, en raison essentiellement des normes de l’aide sociale à l’origine des bas niveaux de prestations. En ce qui concerne les effets du processus d’activation en lui-même sur la santé et le bien-être des mères seules, nous avons observé que la participation à des mesures d’activation dans des organismes communautaires en employabilité avait des effets positifs surtout sur le bien-être des mères seules. Toutefois, le processus d’activation est également apparu comme ayant un impact négatif sur la santé et le bien-être des mères seules rencontrées en raison des tensions qui existent entre les exigences d’Emploi-Québec liées à la participation aux mesures actives et au manque de ressources disponibles pour les mères seules participant à ces mesures. / This research is about the impact of the active policy designed for social assistance recipients on lone mother’s health and well being. In Quebec, a social assistance recipient who has a child aged less than 5 receives a temporarily limited capacity allowance. When the child begins school, the lone mother is no longer considered to have limitations to work. Indeed, Emploi-Québec considers this time as the most suitable time to return to work. As part of this research, I analyzed what this moment of transition represented for lone mothers in terms of new employment relationships and possible employment strain. I have met 13 lone mothers who received social assistance within the past year. The data obtained via the interviews helped me meeting my research objectives, which were: 1) reconstruct the insertion trajectories of the lone mothers in the labour market, with emphasis on the moment of transition, and 2) understand the process by which these insertion trajectories have an impact on the health and well being of this population. I first found that the “social assistance relationship” had negative impact on the respondents’ health and well being. The causes for this are fundamentally the social assistance program’s standards that underlie the low level of allowances. Regarding the impact of the activation process itself on the health and well being of the lone mothers I met, I noted that the participation to active measures in community-based organizations specialized in employability programs had positive impact on them, especially on their well being. However, the activation process has also been recognized as having a negative impact on their health and well being because of the strain linked to Emploi-Québec’s demands related to the participation in active measures and to the lack of resources available to lone mothers participating to these measures.

Submitted by Alison Vanceto (alison-vanceto@hotmail.com) on 2017-08-28T13:48:27Z No. of bitstreams: 1 TeseNMM.pdf: 4059605 bytes, checksum: d8a2cad491f3287a362773b9771f2623 (MD5) / Approved for entry into archive by Ronildo Prado (ronisp@ufscar.br) on 2017-09-05T20:05:24Z (GMT) No. of bitstreams: 1 TeseNMM.pdf: 4059605 bytes, checksum: d8a2cad491f3287a362773b9771f2623 (MD5) / Approved for entry into archive by Ronildo Prado (ronisp@ufscar.br) on 2017-09-05T20:05:33Z (GMT) No. of bitstreams: 1 TeseNMM.pdf: 4059605 bytes, checksum: d8a2cad491f3287a362773b9771f2623 (MD5) / Made available in DSpace on 2017-09-05T20:21:48Z (GMT). No. of bitstreams: 1 TeseNMM.pdf: 4059605 bytes, checksum: d8a2cad491f3287a362773b9771f2623 (MD5) Previous issue date: 2016-12-15 / Outra / Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP) / Innumerous City Halls all over Brazil promote periodic campaigns using slogans such as: “Do not spare money: give citizenship and future”, or “Do not spare money. Refer to Assistance services”. Based on these assumptions, we intend to investigate the strategies followed by São Carlos (SP) government in order to manage this population and to keep these people under institutional control. São Carlos was one of the first non-metropolitan cities where homeless population issues were articulated to the establishment of Municipal-Level Public Policies. Having these aspects in mind, some research questions can emerge: Which is this population that is considered as a target by the government? What is the Institutions’ role in the management of homeless people? Methodologically, we observe some practices promoted by the institutions which manage this population, analyzing them through the theories created by Das and Poole in their work State and its Margins: comparative ethnographies (2008). The margins, in our study, cover, thus, Governmental and Non-governmental Organizations; they also cover these organizations’ employees, target public and individuals who are helped by their assistance. Our research mainly investigates the Centro POP (a National Social Assistance Policy Unit administrated by the City Hall) as well as the Hostel (a philanthropic institution which supports and donates tickets to travellers) and the Religious Community (a volunteer work that assists homeless people). To develop this research, we collected in two newspapers from São Carlos dated from 2007 to 2013, as well as the Centro POP’s documentation. We interviewed several people who work at Centro POP and observed their routine as well. Our investigation also based its analysis on the verification of volunteer work promoted by a religious group on a City Center Square and on visits to Assistance Institutions, such as a Hostel and a Religious Community (House of Prayer), related to charity and shelter. We verify these data under Foucault’s (1992, 1999, 2006, 2008) perspectives. According to them, power permeates all kinds of relationships, shaping a microphysics which combines technology and power mechanisms to develop a population that may be managed, articulating some disciplines which, in turn, dominate individuals’ bodies and souls. The results show that a homeless population local Policy may be considered as a device, in which homeless people are connected to social representation, to institutional rules, to philanthropic and state institutions, their specialized professionals, according to a labyrinth of population management. / Dans de nombreuses villes du Brésil, des campagnes publicitaires périodiques utilisent des slogans interpelant les gens en ces termes: «Ne faites pas l’aumône, donnez de la citoyenneté» ou encore «Ne donnez pas d’argent par charité. Reportez-vous à nos services». À partir de cette contatation, une enquête a été ménée à São Carlos-SP, où la question de la population vivant dans la rue a articulé la mise en place des politiques publiques au niveau municipal. L'objectif est comprendre la façon dont le gouvernement cherche à gérer cette population en la soummetant à la maîtrise des cadres institutionnels. Puis, de nombreuses questions de recherche peuvent être posées: quelle est cette population considérée la cible de la gestion? Quelle est la place des institutions d'aide sociale dans le domaine de la gestion d'une population de personnes qui vivent dans la rue? Afin de prendre l'observation des pratiques inscrites aux formes institutionnelles gestionnaires, je me suis proposée à une ethnographie des marges d'État – selon la perspective de Das et Poole (2008). La marge, dans cette étude, couvrira les institutions de l'Etat et aussi celles non-gouvernamentales. L'enquête porte notamment sur le Centro POP – l'établissement de la Politique Nationale de l'Assistance Sociale administré par la Mairie -, également sur le Centre d'hébergement – institution philanthropique d'abri – sur le travail bénévole et, finalement, la Maison de Prière – une Communauté Religieuse qui fournissent des soins aux personnes vivant à la rue. Pour développer la recherche, premièremente, une collecte des articles a été prise dans deux journaux de São Carlos-SP, entre 2007 à 2013; en suite, des documents officiels du Centro POP ont été recuillis, aussi des entretiens avec les travailleurs des institutions et l'observation de la routine au Centro POP ont été ménées. Pour accomplir le terrain d'enquête, des observations du travail bénévole et des visites aux autres institutions ont été également prises. L'analyse est basée sur la théorie de Foucault (1992, 1999, 2006, 2008), dans laquelle le pouvoir imprègne toutes les relations et met en forme une microphysique dont le tissage de la technologie de pouvoir et ses mécanismes crée une population à gérer conformément à certaines disciplines du corps et de l'âmes des individus. À la fin, la politique pour la population vivant dans la rue est comprise en tant qu'un dispositif dans lequel les assistés sont enchevêtrés, soit au sein des institutions philanthropiques soit de l'Etat, à des représentations sociales, règles institutionnelles, en façonnant un labyrinthe de gestion de la population. / Inúmeras prefeituras pelo Brasil fazem campanhas periódicas utilizando slogans que dizem à população “Não dê esmola, dê cidadania”, ou ainda, “Não dê dinheiro como esmola. Encaminhe para nossos serviços”. Partindo dessa observação, busco investigar em São Carlos-SP como o governo municipal procura gerir esta população a fim de trazê-la para o controle das tramas institucionais locais. São Carlos foi uma das primeiras cidades não metropolitanas onde a questão da população em situação de rua articulou o estabelecimento de uma política pública em nível municipal. A partir disso, vários questionamentos podem ser feitos: que população é essa que tomada como alvo do governo? Qual o lugar das instituições assistenciais no âmbito dessa gestão da população de rua? A fim de observar as práticas inseridas em formas institucionais que gestionam tal população, considero a perspectiva de Das e Poole (2008) ao proporem uma etnografia das margens do Estado. A margem, nesse estudo, abarcará, portanto, instituições do Estado e também de fora dele; abarcará ainda funcionários das instituições, a população e indivíduos atendidos por elas. O estudo se volta principalmente a investigar o Centro POP – unidade da Política Nacional de Assistência Social e administrado pela Prefeitura Municipal-, mas também o Albergue – instituição filantrópica de abrigamento e doação de passagem para itinerantes – trabalho voluntário e Comunidade Religiosa que também prestam atendimento a pessoas que vivem nas ruas. Para desenvolver a pesquisa empreendi coleta de notícias de jornais da cidade de São Carlos entre 2007 a 2013, assim como documentos do Centro POP, entrevistas com diversos trabalhadores deste e observação da rotina de atendimento. Também foram realizadas observações ao trabalho voluntário de um grupo religioso em uma praça central da cidade e visitas às demais instituições assistenciais que atuam com esse mesmo público, sendo elas, o Albergue e Comunidade Religiosa – ambas instituições filantrópicas de abrigamento. Conduzo a análise a partir da perspectiva de Foucault (1992, 1999, 2006, 2008), para a qual, o poder perpassa todas as relações conformando uma microfísica, tecendo tecnologia e mecanismos de poder capazes de criar uma população a ser gerida conformando disciplinas para os corpos e almas de indivíduos. Tem-se, como resultado, que uma política municipal para a população vivendo nas ruas pode ser entendida conforme um dispositivo, no qual pessoas que vivem nas ruas se enredem a representações sociais e regras institucionais, instituições filantrópicas e estatais, conformando um labirinto da gestão populacional. / FAPESP: 2013/00260-2 / FAPESP: BEPE 2014/22670-0

Made available in DSpace on 2014-12-17T15:46:21Z (GMT). No. of bitstreams: 1 SuzannyBC_DISSERT.pdf: 2770547 bytes, checksum: 8c2b23ed81b9c0e05cf8dfa55f4350a6 (MD5) Previous issue date: 2010-03-26 / Conselho Nacional de Desenvolvimento Cient?fico e Tecnol?gico / Can be declared that throughout the historical trajectory of the Brazilian Social Work, the men in the Social Work profession, women in the Social Work profession in his/her professional activity, present an educational dimension that runs through various social and occupational spaces, particularly in the area of Social Assistance Policy. Based on this premise, this present Dissertation, problematize the educational dimension present on the interventional process, in Social Work on the ambit of the Social Assistance Policy in Natal / RN city Brazil in the contemporary scene. Having thus, specific objectives that orientate the research of the interventional process of Social Work in the social assistance policy, analyzing of the apprehension of Social Work professionals on the educational dimension, in their daily work professional and the verification of the relationship between the educational dimension, to the professional action of both men in the Social Work profession and women in the Social Work profession and the concretization of social rights on the ambit of the social assistance policy. In this sense, the theoretical and methodological procedures used for this research, are substantiated on a critical-dialectical perspective and a qualitative and quantitative approach, from of the application of field research, of the non-participant observation, of the semi-structure, of the review of literature bibliographic and documental. Thus, considering that both women in the social work profession and men in the social work profession are an organic intellectuals who in their daily professional work promotes an intellectual and moral reform of their users, the results of this research, synthesize and show that the educational dimension in both professional work and social assistance, which have partner-historics, whose imbrication allows, contradictorily, by a side, a reaffirmation of the dominant culture, and by other side, a direction linked to the construction of an emancipatory culture in the pursuit of the materializing of social rights and a new sociability / Afirma que ao longo da trajet?ria hist?rica do Servi?o Social brasileiro, o assistente social em seu fazer profissional, apresenta uma dimens?o educativa que perpassa diversos espa?os s?cio-ocupacionais, sobretudo, no espa?o da pol?tica de assist?ncia social. Com base nessa premissa, o presente trabalho problematiza a dimens?o educativa presente no processo interventivo do Servi?o Social no ?mbito da pol?tica de assist?ncia social no munic?pio do Natal-Rio Grande do Norte (RN), na cena contempor?nea. Teve como objetivos norteadores a caracteriza??o do processo interventivo do Servi?o Social na pol?tica de assist?ncia social; a an?lise da compreens?o dos profissionais de Servi?o Social acerca da dimens?o educativa no seu cotidiano profissional; e a an?lise da rela??o entre a dimens?o educativa do fazer profissional do assistente social e a concretiza??o dos direitos sociais no ?mbito da pol?tica de assist?ncia social. Os procedimentos te?rico-metodol?gicos utilizados se fundamentam numa perspectiva cr?tica-dial?tica e numa abordagem qualitativa e quantitativa, a partir da utiliza??o da observa??o n?o-participativa, de entrevistas semi-estruturadas, da revis?o da literatura e documental. Assim, considerando que o assistente social ? um intelectual org?nico, e que em seu cotidiano profissional, contribui para a reforma intelectual e moral dos seus usu?rios, os resultados desta pesquisa apontam que a dimens?o educativa no fazer profissional no ?mbito da pol?tica de assist?ncia social possuem v?nculos s?cio-hist?ricos, cuja imbrica??o permite, contraditoriamente, de um lado, uma reafirma??o da cultura dominante; e, de outro, uma dire??o vinculada ? constru??o da emancipa??o humana, em articula??o com os movimentos sociais na busca pela universaliza??o e concretiza??o dos direitos sociais e de uma nova sociabilidade