Magister Commercii (Information Management) - MCom(IM) / No organisation has an endless and unlimited supply of money, especially in a recessive economy, and therefore decisions have to be made as to which areas an organisation will invest in. As organisations, such as YZ1 financial services organisation, are focused on seeing returns on investment (ROI), implementing software that is not being used will not render any benefits to the organisation. Research problem: Project Managers (PMs) in YZ organisation’s IT department need to perform mandated processes, as defined in their centralised repository. PMs need to use Financial and Planning Software (FPS)2 software to perform certain project management activities, as required by their job function. However, it was found that MPP3 software, another tool, was used for more detailed project schedules, as well as activities that were not strictly enforced by management, the Project Office or the Quality Assurance team. Therefore, from this discovery, it was not clear whether the intended benefit of implementing this mandatory software (FPS) was being realised – since implementing software that is not being utilised fully would not deliver the intended benefits to the IT department (Devaraj & Kohli 2003), even if the software is termed ‘mandatory’. Objective: The primary objective of this research was to explore and optimise the key success factors for an effective implementation of mandatory software in a department, in order to derive the intended business benefits. Literature Review: Literature was reviewed in the search for models or theories that explore the relationship between the use of mandatory software and the achievement of business benefits. The Information Management Body of Knowledge (IMBOK) was selected as this framework defines the relationship between IT and the realisation of business benefits, and ultimately the achievement of any business strategy. The literature review focused predominantly on the level of user involvement, change management, as well as factors that influence the usage of mandatory software by individuals. 1. The name of the organisation utilised has been changed. Refer to Ethical Consideration 2. The name of the tools utilised has been changed. Refer to Ethical Consideration and list of acronyms 3. The name of the tools utilised has been changed. Refer to Ethical Consideration and list of acronyms. Focus was given to organisational factors affecting usage, such as top management support and organisational processes. A model was compiled using unique constructs in the Technology Acceptance Model (and TAM2), the Motivational Model (MM) and the Model of PC Utilisation (MPCU) – in order to test user acceptance of mandatory software. The literature study concludes with a review of an approach to benefits management including five stages, namely: identifying and structuring benefits, planning for the realisation of benefits, executing the plan, in addition to the evaluation and the review. Research design and methodology: A case study was used in this research, as it examined the phenomenon in its natural setting, employing multiple methods of data collection to gather information from a few entities (groups and data sources). In this way, it was not limited to only qualitative or quantitative approaches, but utilised mixed methods instead. A mixed methods approach was used in order to elaborate, enhance and clarify the results from the qualitative research through the results of the quantitative analysis. Findings: The main finding, based on the compilation of three models of user acceptance, proved that FPS was not being utilised as intended. There was also no evidence of an improvement in business operations. Therefore, benefits management was negatively impacted. Organisational processes were dentified as the most important organisational factor, influencing the usage of FPS software. Own technological capability was considered to be the least important factor, as respondents believed that they had sufficient IT skills in order to learn how to use FPS software. Change management was rated negatively; and as a result, it impacted the usage of FPS, as users were not involved in the decision to implement, and had limited interaction in the implementation process. In addition, there was no evidence found that benefits management was conducted in the IT department; and therefore, the impact of using alternative software could not be quantitatively assessed. Recommendations: In concluding this research, it is recommended that the “best practice”, derived from the pertinent literate should be followed more diligently if YZ organisation is to benefit from the implementation of mandatory software. For example, in this research, it was found that top management’s support of FPS (second most important organisational factor influencing use) was lacking, despite the literature suggestion that senior management involvement in changing technology is crucial for organisational commitment. It is suggested that a more formal approach to benefits management should be implemented. It is also recommended that further study should be conducted – in order to explore the applicability of the Japanese framing (achieving benefits from IT software through the concept of strategic instinct, rather than strategic alignment) in the context of a developing country (such as South Africa). / South Africa

Magister Commercii (Information Management) - MCom(IM) / No organisation has an endless and unlimited supply of money, especially in a recessive economy, and therefore decisions have to be made as to which areas an organisation will invest in. As organisations, such as YZ1 financial services organisation, are focused on seeing returns on investment (ROI), implementing software that is not being used will not render any benefits to the organisation.Research problem: Project Managers (PMs) in YZ organisation’s IT department need to perform mandated processes, as defined in their centralised repository. PMs need to use Financial and Planning Software (FPS)2 software to perform certain project management activities, as required by their job function. However, it was found that MPP3 software, another tool, was used for more detailed project schedules, as well as activities that were not strictly enforced by management, the Project Office or the Quality Assurance team.Therefore, from this discovery, it was not clear whether the intended benefit of implementing this mandatory software (FPS) was being realised – since implementing software that is not being utilised fully would not deliver the intended benefits to the IT department (Devaraj & Kohli 2003), even if the software is termed ‘mandatory’.Objective: The primary objective of this research was to explore and optimise the key success factors for an effective implementation of mandatory software in a department, in order to derive the intended business benefits.Literature Review: Literature was reviewed in the search for models or theories that explore the relationship between the use of mandatory software and the achievement of business benefits. The Information Management Body of Knowledge (IMBOK) was selected as this framework defines the relationship between IT and the realisation of business benefits, and ultimately the achievement of any business strategy.The literature review focused predominantly on the level of user involvement, change management, as well as factors that influence the usage of mandatory software by individuals.1 The name of the organisation utilised has been changed. Refer to Ethical Consideration 2 The name of the tools utilised has been changed. Refer to Ethical Consideration and list of acronyms 3 The name of the tools utilised has been changed. Refer to Ethical Consideration and list of acronyms Focus was given to organisational factors affecting usage, such as top management support and organisational processes. A model was compiled using unique constructs in the Technology Acceptance Model (and TAM2), the Motivational Model (MM) and the Model of PC Utilisation (MPCU) – in order to test user acceptance of mandatory software.The literature study concludes with a review of an approach to benefits management including five stages, namely: identifying and structuring benefits, planning for the realisation of benefits, executing the plan, in addition to the evaluation and the review.Research design and methodology: A case study was used in this research, as it examined the phenomenon in its natural setting, employing multiple methods of data collection to gather information from a few entities (groups and data sources). In this way, it was not limited to only qualitative or quantitative approaches, but utilised mixed methods instead. A mixed methods approach was used in order to elaborate, enhance and clarify the results from the qualitative research through the results of the quantitative analysis.Findings: The main finding, based on the compilation of three models of user acceptance, proved that FPS was not being utilised as intended. There was also no evidence of an improvement in business operations. Therefore, benefits management was negatively impacted. Organisational processes were identified as the most important organisational factor, influencing the usage of FPS software. Own technological capability was considered to be the least important factor, as respondents believed that they had sufficient IT skills in order to learn how to use FPS software.Change management was rated negatively; and as a result, it impacted the usage of FPS, as users were not involved in the decision to implement, and had limited interaction in the implementation process. In addition, there was no evidence found that benefits management was conducted in the IT department; and therefore, the impact of using alternative software could not be quantitatively assessed.Recommendations: In concluding this research, it is recommended that the “best practice”,derived from the pertinent literate should be followed more diligently if YZ organisation is to benefit from the implementation of mandatory software. For example, in this research, it was found that top management’s support of FPS (second most important organisational factor influencing use) was lacking, despite the literature suggestion that senior management involvement in changing technology is crucial for organisational commitment.It is suggested that a more formal approach to benefits management should be implemented. It is also recommended that further study should be conducted – in order to explore the applicability of the Japanese framing (achieving benefits from IT software through the concept of strategic instinct, rather than strategic alignment) in the context of a developing country (such as South Africa).

Autonomes Fahren (AF) wird potenziell die Präferenzen für die im Auto verbrachte Zeit stark beeinflussen und dementsprechend den Wert der Reisezeit, der ein Schlüsselelement von Kosten-Nutzen-Analysen im Verkehr ist. Die Untersuchung dieses Aspekts des AF ist daher entscheidend für die Analyse potenzieller Auswirkungen der Technik auf die zukünftige Verkehrsnachfrage. Trotz der steigenden Anzahl an Studien zu diesem Thema, gibt es noch erhebliche Forschungslücken. Der Fokus der Dissertation ist die potenziellen Änderungen des Reisezeitwerts, die durch das AF entstehen, zu messen sowie ihre Determinanten zu analysieren. Es wurden sowohl qualitative Ansätze als auch quantitative Methoden verwendet. Dabei wurden zwei Konzepte von AF betrachtet: privates und geteiltes autnomes Fahrzeug. Die Ergebnisse der Analysen zeigen einen niedrigeren Wert der Reisezeitersparnis beim AF im Vergleich zum manuellen Fahren, allerdings nur auf Pendelwegen. Das private Fahrzeug wird als eine attraktivere Option als ein geteiltes Fahrzeug wahrgenommen, jedoch unterscheiden sich die Nutzerpräferenzen für geteilte Fahrzeug stark zwischen den durchgeführten Studien. Individuelle Charakteristiken, wie Erfahrung mit Fahrassistenzsystemen, beeinflussen stark die Wahrnehmung der Zeit im AF; andere sozio-demographischen Faktoren, wie Alter und Geschlecht haben vor allem einen indirekten Effekt auf den Reisezeitwert indem sie Einstellungen potenzieller Nutzer beeinflussen. Die Verbesserung des Fahrterlebnisses durch das AF und das Vertrauen in die Technik sind wichtige Determinanten der Reisezeitwahrnehmung. Fahrvergnügen und andere wahrgenommene Vorteile vom manuellen Fahren gleichen in einem gewissen Ausmaß den Nutzen vom AF aus. Es wurden Reisezeitwerte für unterschiedliche potenzielle Nutzersegmente berechnet. Abschließend wurden politische Implikationen, Empfehlungen für die Entwicklung von AF sowie Empfehlungen für künftige Studien und potenziellen Forschungsgebiete abgeleitet. / Autonomous driving will potentially strongly affect preferences for time spent in a vehicle and, consequently, the value of travel time savings (VTTS). As VTTS is a key element of cost-benefit analysis for transport, these interrelations are crucial for analysing the potential impact of the technology on future travel demand. Despite the increasing number of studies dedicated to this topic there are still many unanswered questions. The focus of the thesis is to measure potential changes in the VTTS resulting from the introduction of autonomous driving and analyse their determinants. Qualitative approaches and quantitative methods were used. Two concepts of AVs were considered: a privately-owned AV (PAV) and a shared AV (SAV). The analysis results suggest lower VTTS for autonomous driving compared to manual driving, but only on commuting trips. A PAV is perceived as a more attractive option than an SAV, but user preferences for SAVs vary between the conducted studies. Individual characteristics, such as experience with advanced driver assistance systems, strongly affect the perception of time in an AV; other socio-demographic factors, such as age and gender, affect mode choices and the VTTS mainly indirectly by influencing the attitudes of potential users. The improvement in travel experiences due to autonomous driving and trust in the technology are important determinants of the perception of travel time. Enjoyment of driving and other perceived benefits of manual driving partially counterbalance the utility of riding autonomously. VTTS for different potential user segments were calculated. In conclusion, several policy implications, development recommendations for AVs as well as recommendations for future studies and potential research avenues are derived from the findings.

The use of the digital school library depends on many factors, including end-users‘ acceptance. The issue of designing information systems that will be used appropriately is growing and thus user acceptance of new technology is now receiving much attention by researchers. Without acceptance, discretionary users will seek alternatives, while even dedicated users will most likely manifest dissatisfaction, negating many, if not all, the presumed benefits of the digital library. Whereas the traditional focus of digital libraries has drawn research on technological developments, there is a call for user-focused research. This study sought to identify the dynamics of elementary children‘s (11- to 13- year olds) decision-making in the context of accepting or resisting making use of digital school libraries at Crawford Preparatory Pretoria School in Gauteng. To be accepted, the digital library must satisfy basic usability requirements and be perceived as useful by the children. The constructs of the Technology Acceptance Model, perceived ease of use and perceived usefulness were used to generate an understanding of acceptance of the digital school libraries. The study adopted a quantitative case study research approach to compare the empirical data and the TAM theory. Data triangulation of a wide range of data collection methods, including observation, questionnaires, focus groups and tasks given to the children to work on using the International Children‘s Digital Library was analysed. The findings revealed that, just like adults, children make decisions regarding accepting and using the digital school library based on how easy it is to use and how relevant it is to their needs. The study recommends that software designers, teachers and librarians work with the children when designing digital school libraries to ensure that their acceptance factors are taken into consideration when designing for them. / Information Science / M. Inf.

The use of the digital school library depends on many factors, including end-users‘ acceptance. The issue of designing information systems that will be used appropriately is growing and thus user acceptance of new technology is now receiving much attention by researchers. Without acceptance, discretionary users will seek alternatives, while even dedicated users will most likely manifest dissatisfaction, negating many, if not all, the presumed benefits of the digital library. Whereas the traditional focus of digital libraries has drawn research on technological developments, there is a call for user-focused research. This study sought to identify the dynamics of elementary children‘s (11- to 13- year olds) decision-making in the context of accepting or resisting making use of digital school libraries at Crawford Preparatory Pretoria School in Gauteng. To be accepted, the digital library must satisfy basic usability requirements and be perceived as useful by the children. The constructs of the Technology Acceptance Model, perceived ease of use and perceived usefulness were used to generate an understanding of acceptance of the digital school libraries. The study adopted a quantitative case study research approach to compare the empirical data and the TAM theory. Data triangulation of a wide range of data collection methods, including observation, questionnaires, focus groups and tasks given to the children to work on using the International Children‘s Digital Library was analysed. The findings revealed that, just like adults, children make decisions regarding accepting and using the digital school library based on how easy it is to use and how relevant it is to their needs. The study recommends that software designers, teachers and librarians work with the children when designing digital school libraries to ensure that their acceptance factors are taken into consideration when designing for them. / Information Science / M. Inf.

Elektrifizierte Lastenfahrräder werden als ein Lösungsansatz für die wachsenden Herausforderungen des städtischen Wirtschaftsverkehrs gesehen. Fokus dieser Arbeit ist eine Abschätzung des Einsatzpotenzials dieses Fahrzeugkonzepts unter Betrachtung von konzeptionellen, verkehrlichen und wirtschaftlichen Aspekten. Als kumulative Dissertation enthält sie fünf Fachartikel, gruppiert zu drei Forschungsbeiträgen. Im ersten Forschungsbeitrag wird erörtert, wie erfolgversprechend das E-Lastenrad, eine Neuauflage des alten Konzepts Lastenfahrrad, in einem Markt mit ersten Anwendern (Kurierdienstleistung) ist. Die Auftragsstruktur im Stadtkuriergeschäft bietet ein substanzielles Marktpotenzial für E-Lastenräder, allerdings erschwert die Positionierung zwischen zwei etablierten Modi (Pkw und Fahrrad) den Markteintritt. Der zweite Teil der Analyse weitet den Blick auf alle Branchen und bietet eine strukturierte Beschreibung der verschiedenartigen Einflussfaktoren (Treiber und Hemmnisse), die auf die Lastenradnutzung im städtischen Wirtschaftsverkehr wirken. Als relevante Entscheidungskriterien konnten identifiziert werden: fahrzeugseitige Aspekte, Strukturen und Prozesse des adoptierenden Unternehmens, Einstellungen der Entscheider*innen, weiche Faktoren sowie regulative und räumliche Rahmenbedingungen. Der dritte Beitrag thematisiert die operative Eignung des E-Lastenrads, indem seine Fahrtzeiten einem Pkw gegenübergestellt werden. Bei Strecken bis zu 3 km sind beide Modi nahezu gleich schnell. Die Hälfte aller Fahrten bis 20 km Distanz würde bei einem Wechsel vom Pkw zum Lastenrad höchstens 2–10 min länger dauern (ohne Berücksichtigung der Parksuchzeit). Bereits kleine Änderungen an den Verkehrsbedingungen könnten noch bestehende Vorteile des Pkw spürbar verringern. Insgesamt erweitert die Arbeit maßgeblich das Wissen zu einem „neuen alten“ Fahrzeugkonzept, dem ein Potenzial zur Auflösung von bislang auf das Automobil hin ausgerichteten Systemen beigemessen wird. / Shifting trips to electric cargo bikes is one possible solution to deal with the growing challenges of urban commercial transport. This thesis combines conceptual, transport-related, and economic aspects as a foundation to assess the feasibility of this vehicle concept for freight and service trips. It contains five scientific papers, which provide three research contributions. The first contribution identifies the potentials of electric cargo bikes among first users (i.e., courier logistics services). Electric cargo bikes are an updated and re-envisioned version of freight bicycles. The features of point-to-point courier logistics assignments offer a substantial market opportunity for electric cargo bikes. However, being positioned between two established modes (i.e., car and bicycle) handicaps the market entry of cargo bikes. For the second contribution, the scope was widened to include all business sectors. A structured description is presented of the various determinants (i.e., drivers and barriers) affecting commercial cargo bike use. Among these were vehicle-specific factors, structures and practices of the company, attitudes of decision-makers, soft factors, regulatory frameworks, and spatial conditions. The third contribution explores the travel time differences between electric cargo bikes and cars for commercial trips. For trip distances of up to 3 kilometers, the travel times of both modes largely overlap. Half of all trips up to 20 kilometers would take only a maximum of 2 to 10 minutes longer by electric cargo bike (excluding the additional time for finding a parking spot). Small modifications in traffic could have considerable effects in reducing the current travel time advantages of cars. Consequently, this dissertation contributes towards the state-of-research by expanding the scientific knowledge of a type of vehicle that has the potential to disrupt car-dependent transportation systems.