This study focuses on the skills and needs of forensic social workers, working with alleged child sexual abuse in the Western Cape. Forensic social work is based on specialised knowledge drawn from established principles and their application within proven methodology of training, familiarity with the law, evaluation and objective criteria associated with treatment outcomes. The scope of forensic social work thus includes a specialised skill where human service systems communicate the language in the context of legal systems. This means that the forensic process must withstand critical review and rebuttal from opposing parties in a legal system. It is evident that a forensic social worker needs to have specialised training and specific skills, focusing on forensic investigative interviews, all aspects of child sexual abuse and how the South African justice system operates. Without these skills, the legal process may not be successful and the prevention of child sexual abuse not as successful as it might otherwise be. The general aim of the study was to analyse the skills and needs of social workers assessing allegations of child sexual abuse in order to assist organisations working in the field of forensic social work by improving their support training practices in forensic social work. The researcher used a quantitative descriptive design also known as a survey design. This design usually makes use of a questionnaire as a data collection method and nineteen (19) respondents were selected according to a randomised method of sampling. The findings form part of a list of recommendations to participating welfare organisations. / Thesis (MSc (Physiology))--North-West University, Potchefstroom Campus, 2013.

The need for information systems has increased to a point where virtually all business environments require some sort of software to aid in its daily operations. This study will address the need for quality information systems by examining techniques which can potentially aid in producing consistent high-quality information systems. Two techniques in particular, namely Process Maturity Models (PMMs) and Systems Development Methodologies (SDMs) are examined. Process Maturity Models such as the Capability Maturity Model Integration (CMMI) as well as the ISO-9000 standards aid in standardising and improving an organisation’s information systems development processes. These Process Maturity Models often require either the use of certain Systems Development Methodologies or at the very least techniques used within some Systems Development Methodologies. Systems Development Methodologies refer to a set of development processes, tools, techniques etc. which can be used during software development to standardise the entire development process by offering the use of modelling techniques, tools to analyse requirements, illustration of processes etc. These techniques differ from one Systems Development Methodology to the next. This study aims to identify the relationship between Process Maturity Models and Systems Development Methodologies. During the research process a questionnaire was sent out to people within the information technology business environment. The questionnaire contained questions used to determine and measure the usage of Systems Development Methodologies and how projects were affected. The questionnaire was also used to do an informal assessment of each respondent’s Capability Maturity Model level. Furthermore the data retrieved was statistically analysed and the results were interpreted. The results indicate that a relationship exists between the use of SDMs and the success of the respondent’s development processes and developed products. A total of 73% of respondents indicated that they do use SDMs to some extent, the most common being the Systems Development Lifecycle (SDLC). The majority of organizations implementing SDMs have been doing so for three years or more. Results also show that most of the respondents are not certified in some formal Process Maturity Model; however, they do implement some of the processes required by models such as the CMMI. An informal assessment performed indicated that 65% of respondents can be grouped into a perceived CMMI level 2 category. Project outcome was measured and the relationship between PMM implementation as well as SDM use was measured. Results show no statistical evidence which indicates that an organisation’s perceived CMMI level is influenced by SDM use, both vertically and horizontally. Results do, however, indicate that organizations which have been implementing SDMs for a longer period of time are more likely to apply CMMI level 4 activities. Results also indicate that the horizontal use (number of projects/people which implement SDM knowledge) of SDMs have a significant effect on the development process- and the developed product success. Lastly the results indicated that organizations which satisfy more of the CMMI’s level 4 activities experience a higher quality development process which leads to a more successful development process. / Thesis (MSc (Computer Science))--North-West University, Potchefstroom Campus, 2013.

Text in Afrikaans / No specific measuring instrument to determine the emotions of primary school Pupils exists. There is nevertheless a dire need for a reliable measuring instrument for this purpose. Initially a literature study was undertaken and emotions from the developmental stages of primary school pupils were identified and described. An existing instrument of measurement for personality, the Emotions Profile Index (EPI), was adapted and implemented as a new measurement instrument to determine the emotions of primary learners. Questionnaires were completed by the parents of 144 grade 3 and 4 pupils during an empirical investigation. The degree of reliability of the new measurement instrument is particularly high. Stanines were developed for each of the different emotions. The conclusion arrived at is that the education psychologist can implement the newly adapted EPI as diagnostic instrument and conduct the planning of his therapy accordingly / Daar bestaan nie 'n sp sifieke meetinstrument wat primere leerders se emosies kan bepaal nie. 'n Groot behoefte bestaan egter aan s6 'n betroubare meetinstrument. 'n Bestaande meetinstrument vir die meting van persoonlikheid, naamlik die Emotions Profile Index (EPI) is as nuwe meetinstrument vir die meting van emosies van primere leerders aangepas en ge"implementeer. Die vraelyste is tydens 'n empiriese ondersoek deur die ouers van 144 graad 3 en 4 leerders voltooi. Die betroubaarheid van die nuwe meetinstrument is besonder haag en staneges is oak vir die onderskeie emosies, antwerp. Die slotsom waartoe gekom is, is dat die opvoedkundige sielkundige die nuut aangepaste EPI as diagnostiseringsmiddel kan aanwend en sy terapiebeplanning hiervolgens kan doen. / Educational Studies / M. Ed. (Voorligting)

Gehaltediens lei tot effektiwiteit in enige organisasie. Die meting hiervan behoort 'n prioriteit te wees, maar geskikte, gevalideerde, wetenskaplike meetinstrumente hiervoor bestaan nie. Die algemene doel van die navorsing was die validering van 'n gerekenariseerde simulasietegniek ("Business Principles Orientation") vir die meting van klientediensvaardighede. In die literatuuroorsig is klientediens gedefinieer en vyf dimensies van gehaltediens gei:dentifiseer. Deur empiriese navorsing is die gerekenariseerde simulasietegniek ("Business Principles Orientation") se meting van klientediensvaardighede bepaal, deur dit afte neem op 'n steekproef van 28 kassiere in 'n supermark. Hierdie instrument is gekorreleer met die Servqual-vraelys. Die resultate dui op 'n swak verband tussen die veranderlikes van die Servqual-vraelys en gerekenariseerde simulasietegniek. Hiervolgens is die gerekenariseerde simulasietegniek en die ontwikkelingsverslag wat dit verskaf, nie geldig in die meting van klientdiensvaardighede nie. Aanbevelings ten opsigte van die instrument se verdere verfyning en navorsing word geformuleer. / Quality service leads to effectiveness in any organisation. The measurement of effectiveness should be a priority, but suitable, valid and scientific measurement instruments for this purpose does not exist. The general aim of the research was the validation of a computerized simulation technique ("Business Principles Orientation") for the measurement of client service skills. In the literature survey, quality service was defined and five dimensions of quality service identified. In the empirical research the measurement of client service skills through the use of the computerized technique ("Business Priciples Orientation"), was determined by testing it on a sample of 28 cashiers from a supermarket. This instrument was correlated with the Servqual-questionaire. The results show little correlation between the variables of the Servqual questionaire and computerized simulation technique. In terms hereof the computerized simulation technique and development report that it provides, is not valid in the measurement of client care skills. Recommendations for further refinement and research pertaining to this instrument is formulated. / Industrial & Organisational Psychology / M.A. (Bedryfsielkunde)

Text in Afrikaans / No specific measuring instrument to determine the emotions of primary school Pupils exists. There is nevertheless a dire need for a reliable measuring instrument for this purpose. Initially a literature study was undertaken and emotions from the developmental stages of primary school pupils were identified and described. An existing instrument of measurement for personality, the Emotions Profile Index (EPI), was adapted and implemented as a new measurement instrument to determine the emotions of primary learners. Questionnaires were completed by the parents of 144 grade 3 and 4 pupils during an empirical investigation. The degree of reliability of the new measurement instrument is particularly high. Stanines were developed for each of the different emotions. The conclusion arrived at is that the education psychologist can implement the newly adapted EPI as diagnostic instrument and conduct the planning of his therapy accordingly / Daar bestaan nie 'n sp sifieke meetinstrument wat primere leerders se emosies kan bepaal nie. 'n Groot behoefte bestaan egter aan s6 'n betroubare meetinstrument. 'n Bestaande meetinstrument vir die meting van persoonlikheid, naamlik die Emotions Profile Index (EPI) is as nuwe meetinstrument vir die meting van emosies van primere leerders aangepas en ge"implementeer. Die vraelyste is tydens 'n empiriese ondersoek deur die ouers van 144 graad 3 en 4 leerders voltooi. Die betroubaarheid van die nuwe meetinstrument is besonder haag en staneges is oak vir die onderskeie emosies, antwerp. Die slotsom waartoe gekom is, is dat die opvoedkundige sielkundige die nuut aangepaste EPI as diagnostiseringsmiddel kan aanwend en sy terapiebeplanning hiervolgens kan doen. / Educational Studies / M. Ed. (Voorligting)

Gehaltediens lei tot effektiwiteit in enige organisasie. Die meting hiervan behoort 'n prioriteit te wees, maar geskikte, gevalideerde, wetenskaplike meetinstrumente hiervoor bestaan nie. Die algemene doel van die navorsing was die validering van 'n gerekenariseerde simulasietegniek ("Business Principles Orientation") vir die meting van klientediensvaardighede. In die literatuuroorsig is klientediens gedefinieer en vyf dimensies van gehaltediens gei:dentifiseer. Deur empiriese navorsing is die gerekenariseerde simulasietegniek ("Business Principles Orientation") se meting van klientediensvaardighede bepaal, deur dit afte neem op 'n steekproef van 28 kassiere in 'n supermark. Hierdie instrument is gekorreleer met die Servqual-vraelys. Die resultate dui op 'n swak verband tussen die veranderlikes van die Servqual-vraelys en gerekenariseerde simulasietegniek. Hiervolgens is die gerekenariseerde simulasietegniek en die ontwikkelingsverslag wat dit verskaf, nie geldig in die meting van klientdiensvaardighede nie. Aanbevelings ten opsigte van die instrument se verdere verfyning en navorsing word geformuleer. / Quality service leads to effectiveness in any organisation. The measurement of effectiveness should be a priority, but suitable, valid and scientific measurement instruments for this purpose does not exist. The general aim of the research was the validation of a computerized simulation technique ("Business Principles Orientation") for the measurement of client service skills. In the literature survey, quality service was defined and five dimensions of quality service identified. In the empirical research the measurement of client service skills through the use of the computerized technique ("Business Priciples Orientation"), was determined by testing it on a sample of 28 cashiers from a supermarket. This instrument was correlated with the Servqual-questionaire. The results show little correlation between the variables of the Servqual questionaire and computerized simulation technique. In terms hereof the computerized simulation technique and development report that it provides, is not valid in the measurement of client care skills. Recommendations for further refinement and research pertaining to this instrument is formulated. / Industrial and Organisational Psychology / M.A. (Bedryfsielkunde)

AFRIKAANS: In hierdie navorsing is die huwelik met voorskoolse kinders in Suid-Afrika aan die begin van die een-en-twintigste eeu ondersoek. Hierdie huweliksfase, met sy vele uitdagings en huwelikstake, word beskou as die fase met die laagste huweliksaanpassing en die hoogste voorkoms van egskeiding. Die sin en betekenis van hierdie uitdagings (spirituele intelligensie of SQ), sowel as die emosionele belewenis, verstaan en hantering hiervan (emosionele intelligensie of EQ), asook die rol wat dit in huweliksaanpassing speel, is ondersoek. Eerstens is ’n vraelys ontwikkel wat SQ-eienskappe kan meet (MMV-SQ-vraelys), naamlik: (i) die vind van sin en betekenis in ’n gegewe situasie, (ii) motiveringsbronne van gedrag, en (iii) die waardes wat uitgeleef word. Data van 198 respondente het gedui op betroubaarheid van subskale wat wissel van 0.47 tot 0.80. Bevredigende konstrukgeldigheid is verkry deur die verhouding tussen die subskale van die SQ-vraelys en waardeskaal te ondersoek (r het gevarieer van 0.15; p ≤ 0.05 tot 0.54; p ≤ 0.01). Sowel kwantitatiewe as kwalitatiewe navorsing is vervolgens gebruik. In die kwantitatiewe navorsing is die MMV-SQ-vraelys, die huweliks-aanpassingsvraelys van Spanier (Dyadic Adjustment Scale), asook die SSRI (Schutte Self-Report Inventory) op 84 deelnemers toegepas. Die deelnemers het 84 getroude persone, waaronder 34 egpare ingesluit. Die verband tussen huweliksaanpassing en EQ is ondersoek deur korrelasies te bereken tussen die subskale van die DAS en SSRI. Dit het geblyk dat ʼn optimistiese gemoedstemming ʼn verband toon met al die subskale van huweliksaanpassing. Die herkenning van die eie en die huweliksmaat se gevoelens, sosiale vaardighede, en die toepassing van emosies blyk verband te hou met hoër huwelikstevredenheid asook huwelikskonsensus. Sosiale vaardighede het ook ʼn verband getoon met affeksionele uitdrukking. EQ het egter nie ’n sterk verband met huwelikskohesie getoon nie. Die verband tussen die subskale van die DAS is vervolgens vergelyk met dié van die MMV-SQ-vraelys. Betekenisvolle korrelasies tussen enkele skale van huweliksaanpassing en SQ het voorgekom, veral wat die motiveringskaal betref: egpaarlede wie se gedrag deur die motiveringsbron bemeestering gemotiveer word, blyk ʼn hoër mate van huweliksaanpassing te hê, terwyl die negatiewe motiveringsbronne, waaronder selfgesentreerdheid, drange en vrees, ’n negatiewe verband met huweliksaanpassing toon. Min verbande is egter gevind tussen huweliksaanpassing, en sin en betekenis (wel tussen meditatiewe bewustheid en huwelikskonsensus, asook tussen empatiese aanvaarding en openheid, en affeksionele ekspressie). Geen verbande is ten opsigte van waardes gevind nie. Verskille tussen mans en vroue se EQ en SQ is ook ondersoek, maar geen groot verskille is verkry nie. Deur ’n meervoudige regressie is enkele verdere biografiese veranderlikes geïdentifiseer wat ʼn verband met huweliksaanpassing toon. In die kwalitatiewe navorsing is verskeie aspekte ondersoek en bespreek: die rolverdeling ten opsigte van kinderopvoeding en huistake, die balans tussen beroep en gesin, persoonlike tevredenheid (SQ) in die huwelik, asook die begrip en hantering van gevoelens (EQ). Die waarde van hierdie navorsing lê veral in die grondleggingswerk van die SQ-vraelys, asook bruikbare inligting ten opsigte van die huwelik met voorskoolse kinders in Suid-Afrika. Leiding aan egpare in die hantering van gevoelens (EQ), asook insig in hulle motiveringsbronne (SQ) behoort dus hulle huweliksaanpassing te verhoog. ENGLISH: In this research, the South-African marriage with preschool children was investigated. This phase of marriage, full of challenges and marital tasks, is regarded showing the lowest degree of marital adjustment and the highest incidence of divorce. The meaning, (spiritual intelligence or SQ), emotional experience, understanding and dealing with these challenges (emotional intelligence or EQ), as well as the relation to marital adjustment, were investigated. Firstly, a questionnaire was developed that could measure the characteristics of SQ, namely: (i) finding purpose and meaning in a given situation, (ii) motivations of behaviour, and (iii) values. Data from 198 respondents indicated the reliability of the subscales, which vary from 0.47 to 0.80. Satisfactory construct validity was obtained by researching the relation between the subscales of the SQ questionnaire and the value scale (r varied from 0.15; p ≤ 0.05 to 0.54; p ≤ 0.01). Next, both qualitative and quantitative research were utilised. In the quantitative research, the MMV SQ questionnaire, the marital adjustment questionnaire of Spanier (Dyadic Adjustment Scale), as well as the SSRI (Schutte Self-Report Inventory) were completed by the respondents. The respondents were 84 married individuals, including 34 couples. The relationship between marital adjustment and EQ was investigated by calculating correlations between the subscales of the DAS and SSRI. It transpired that an optimistic frame of mind showed a correlation with all the subscales of marital adjustment. It also appeared that the recognition of the own and the spouse’s feelings, social skills, and the application of emotions were related to increased marital satisfaction as well as marital consensus. Social skills also displayed a correlation with affectional expression. EQ, however, did not show a strong correlation with marital cohesion. Next, the relation between the subscales of the DAS was compared to that of the MMV-SQ questionnaire. Meaningful correlations between some scales of marital adjustment and SQ occurred, in particular with regard to the motivational scale: couples whose behaviour are motivated by mastering, appear to display a higher degree of marital adjustment, while the negative sources of motivation like self-centredness, craving and fears, display a negative correlation with marital adjustment. Few correlations were found between marital adjustment and purpose and meaning (between meditative awareness and marital consensus; between empathetic acceptance and openness, and affectional expression). No correlation was found with regard to values. Differences between the EQ and SQ of men and women were also investigated, but no major differences were observed. By means of multiple regressions it was indicated that some biographic variables did show a correlation with marital adjustment. Valuable information was obtained in the qualitative research regarding the couple’s roles in child-raising and domestic chores, the balance between career and family, personal satisfaction (SQ) in the marriage, as well as the understanding and handling of feelings (EQ). The value of this research lies in the foundational work of the SQ questionnaire in particular, as well as useful information with regard to South African marriages with preschool children. Guiding couples in their dealing with feelings (EQ), as well as providing an insight into the sources of motivation (SQ), should therefore enhance their marital adjustment. / Thesis (PhD)--University of Pretoria, 2010. / Psychology / unrestricted

Abstracts in English and Afrikaans / There is a growing recognition of the role internal communications play in the overall functioning of an organisation. Scholars link effective internal communications with business performance and in the context of a government institution it means that in order to improve service delivery they must pay attention to the effectiveness of their communication practices. To execute its mandate effectively the Government Communications and Information systems (GCIS) as an entity responsible for managing communications on behalf of government has to ensure that it leads by example in this regard. The purpose of this study is to explore and describe communication experiences of GCIS employees. To answer the research question a cross-sectional survey of n=40 randomly selected employees was conducted at the GCIS head office. The survey resulted in initial findings which were further explored by interviewing nine (n=9) purposefully selected individuals. Results indicate that employees are satisfied with communications in general. Evidence suggests that not all communication channels are considered reliable however, perceptions of trust or reliability regarding channels is influenced by an inherent culture at the GCIS that equates authority and rank with trust. Concerns were raised with official channels in particular which are perceived as slow, outdated and irrelevant, blamed in part on bureaucratic processes. Findings show that there is a strong positive relationship between communication satisfaction and job satisfaction in line with findings from other studies. This underscores the importance of effective internal communication practices in state institutions. If communication is effective, evidence suggests that it will lead to employee job satisfaction. It is therefore recommended that the GCIS conducts a strategic review of its internal communication systems and practises in order to evaluate their effectiveness in helping to achieve communication goals of the organisation. A follow up study be conducted at the GCIS to measure the implementation of recommendations made in this study. Furthermore, research is recommended within the government sector as this will provide a holistic view of communication experiences within state institutions in South Africa, in particular the influence of bureaucratic systems. / Daar word toenemend erkenning gegee aan die rol wat interne kommunikasie speel in die algemene funksionering van 'n organisasie. Geleerdes koppel effektiewe interne kommunikasie met ondernemingsprestasie, en in die konteks van 'n regeringsinstelling beteken dit dat hulle, ten einde dienslewering te verbeter, moet let op die effektiwiteit van hul kommunikasiepraktyke. Om sy mandaat effektief uit te voer, moet die Regeringskommunikasie- en Inligtingstelsels (GCIS) as 'n entiteit wat namens die regering verantwoordelik is vir die bestuur van kommunikasie verseker dat dit 'n voorbeeld hiervan is. Die doel van hierdie studie is om kommunikasieervarings van werknemers van GCIS te verken en te beskryf. Om die navorsingsvraag te beantwoord, is 'n deursnee-opname van (n=40) lukraak geselekteerde werknemers by die GCIS-hoofkantoor gedoen. Die opname het gelei tot aanvanklike bevindings wat verder ondersoek is deur nege (n =9) onderhoude met doelgerigte geselekteerde onderhoude. Die resultate dui daarop dat werknemers oor die algemeen tevrede is met kommunikasie. Bewyse dui daarop dat nie alle metodes as betroubaar beskou word nie, maar dat persepsies van vertroue of betroubaarheid ten opsigte van kanale beïnvloed word deur 'n inherente kultuur by die GCIS wat gesag en rang met vertroue vergelyk. Daar is ook kommer uitgespreek met amptelike kommunikasiekanale wat gesien word as stadig, verouderd en irrelevant, en deels die skuld op burokratiese prosesse. Bevindinge toon dat daar 'n sterk positiewe verwantskap bestaan tussen kommunikasiebevrediging en werkstevredenheid, in ooreenstemming met bevindings van ander navorsers. Dit onderstreep die belangrikheid van effektiewe interne kommunikasiepraktyke by staatsinstellings. As kommunikasie effektief is, dui die getuienis daarop dat dit tot werkstevredenheid van die werknemers sal lei. Daarom word aanbeveel dat die GCIS 'n strategiese oorsig van sy interne kommunikasiestelsels en -praktyke uitvoer om die doeltreffendheid daarvan te evalueer om die organisasie se kommunikasiedoelwitte te bereik. n Opvolgstudie word by die GCIS uitgevoer om die implementering van die aanbevelings wat in die studie gemaak is, te meet. Verder word navorsing binne die owerheidsektor aanbeveel, aangesien dit 'n holistiese siening bied van kommunikasie-ervarings binne staatsinstellings in Suid-Afrika, veral die invloed van burokratiese prosesse. / Communication Science / M.A. (Communications)

Summaries in English, Afrikaans and Zulu / Orientation: Security personnel work in a high risk and consequently high stress environment. This may negatively affect their wellbeing. Owing to the high crime rate in South Africa, one of the continuous stressors security personnel experience might be fearing for their lives. If security personnel fail to use effective coping strategies they will remain stressed, and this may have a negative impact on them, and their organisation or community. Challenges such as work stress in the South African security industry have not been comprehensively researched or documented (Sibanyoni, 2014). Consequently, no South African questionnaire measuring coping with stress or a stress management model for dealing with stress in a security environment, could be found. Research purpose: The general aim of the research was to develop a valid and reliable coping questionnaire and stress management model for high stress security occupations. Research methodology: A questionnaire development process, as suggested by scientific literature, was followed. The process entailed (1) determining coping strategies by means of a literature review, (2) developing the coping questionnaire, (3) administering the questionnaire to the target population, and (4) statistical analysis. The stress management model was developed by combining the results of the confirmatory factor analysis (CFA) and canonical correlation analysis (CCA). The development of the questionnaire was based on a sample of 381 active duty security personnel working in a high stress security environment in South Africa. Main findings: The study resulted in the development of a psychometrically sound 39-item questionnaire. The following 12 empirically validated healthy and unhealthy coping strategies were identified: (1) social support, (2) group cohesion, (3) physical exercise, (4) relaxation, (5) social media addiction, (6) healthy sleeping habits, (7) healthy diet, (8) training, (9) humour, (10) religion, (11) avoidance, and (12) denial. CFA confirmed both the construct and content validity, and composite reliability. The questionnaire was found to be invariant, and could thus be applied to different groups in high stress security occupations. A stress management model indicating the interrelationship between personality and coping was also developed. Contribution/value-add: The main contribution of this study was the development of a valid coping questionnaire and stress management model. By identifying the specific coping strategies, targeted stress management interventions could be developed. This could contribute to the overall wellness of security personnel working in high stress occupations, resulting in a healthy organisation and sound relationships with the community. Security organisations could also use the model during assessments to identify candidates with personality traits that would lead to healthier coping strategies, thereby selecting personnel that could better adapt to a security environment. / Oriëntasie: Sekuriteitspersoneel werk in ’n hoë risiko en gevolglik ’n stresvolle omgewing. Dit kan hulle welstand negatief beïnvloed. As gevolg van die hoë misdaadsyfer in Suid-Afrika kan een van die deurlopende stressors wat sekuriteitspersoneel ervaar ’n vrees vir hulle lewens wees. Indien sekuriteitspersoneel nie effektiewe streshantering strategieë gebruik nie, kan hulle voortdurend stres ervaar en dit kan ’n negatiewe impak op hulleself, hulle organisasie of gemeenskap hê. Uitdagings soos beroepstres in die Suid-Afrikaanse sekuriteitsindustrie is nog nie deeglik nagevors of gedokumenteer nie (Sibanyoni, 2014). Gevolglik kon daar vir die sekuriteitsomgewing geen Suid-Afrikaanse vraelys wat streshantering meet of ’n stresbestuursmodel gevind word nie. Doel van die navorsing: Die algemene doel van die navorsing was om vir stresvolle sekuriteitsberoepe ’n geldige en betroubare streshanteringsvraelys en stresbestuursmodel te ontwikkel. Navorsingsmetodologie: ’n Vraelys ontwikkelingsproses, soos deur wetenskaplike literatuur voorgestel, is gevolg. Die proses het die volgende behels: (1) die vasstel van die streshantering strategieë deur middel van ’n literatuuroorsig, (2) die ontwikkeling van die streshanteringsvraelys, (3) administrasie van die vraelys aan die teiken populasie en (4) statistiese analise. Die stresbestuursmodel is ontwikkel deur die resultate van die bevestigende faktoranalise (BFA) en die kanoniese korrelasie analise te kombineer. Die ontwikkeling van die vraelys is gebaseer op ’n steekproef van 381 aktiewe diens sekuriteitspersoneel wat in Suid-Afrika in ’n stresvolle sekuriteitsomgewing werk. Hoofbevindinge: Die studie het tot ’n psigometries betroubare 39-item vraelys gelei. Twaalf empiries gestaafde gesonde en ongesonde streshantering strategieë is geïdentifiseer naamlik: (1) sosiale ondersteuning, (2) groep kohesie, (3) fisiese oefening, (4) ontspanning, (5) sosiale media verslawing, (6) gesonde slaapgewoontes, (7) gesonde dieet, (8) opleiding, (9) humor, (10) godsdiens, (11) vermyding en (12) ontkenning. BFA het die konstruk- en inhoudsgeldigheid so wel as die saamgestelde betroubaarheid bevestig. Die vraelys is invariant en kan dus op verskillende groepe in hoë stres sekuriteitsberoepe toegepas word. ’n Stresbestuursmodel wat die verwantskap tussen persoonlikheid en streshantering aandui is ook ontwikkel. Bydrae/waardetoevoeging: Die belangrikste bydrae van hierdie studie was die ontwikkeling van ’n geldige streshanteringsvraelys en stresbestuursmodel. Deur die spesifieke streshantering strategieë te identifiseer kan gefokusde streshantering intervensies ontwikkel word. Dit kan tot die algehele welstand van sekuriteitspersoneel wat in stresvolle beroepe werk bydra en derhalwe ’n gesonde organisasie en goeie verhoudings met die gemeenskap. Sekuriteitsorganisasies kan ook tydens keurings die model gebruik om kandidate met persoonlikheidstrekke, wat tot gesonder streshantering strategieë sal lei, te identifiseer en dus personeel kies wat beter by ’n sekuriteitsomgewing sal aanpas. / Isimo somqondo: Abasebenzi bezokuphepha basebenza ezindaweni ezinobungozi obuphakeme nengcindezi ephakeme. Lokhu kungaba nomthelela omubi esimeni sabo sempilo. Ngenxa yezinga lobugebengu eliphezulu eNingizimu Afrika, okukodwa okudala ingcindezi ngokuqhubekayo kubasebenzi bezokuphepha ukwesabela izimpilo zabo. Uma abasebenzi bezokuphepha bengasebenzisi amasu aphumelelayo okubhekana nalezi zimo, bazohlala benengcindezi futhi lokhu kungaba nomphumela omubi kubona, enhlanganweni yabo noma emphakathini wabo. Ucwaningo ngezinselelo ezinjengokucindezeleka emsebenzini ezimbonini zokuphepha lapha eNingizimu Afrika alwenziwanga futhi akubhaliwe kabanzi ngakho (Sibanyoni, 2014). Kanjalo, alutholakalanga uhlu lwemibuzo lwaseNingizimu Afrika olungalinganisa ukuthi abasebenzi bezokuphepha babhekana kanjani nengcindezi kanye nomlinganiso olawula ingcindezi ukubhekana nengcindezi ezindaweni zezokuphepha. Inhloso yocwaningo: Inhloso enkulu yocwaningo kwakuwukuqamba uhlu lwemibuzo oluqinisekile noluthembekile ukubhekana nengcindezi nomlinganiso wokulawula ingcindezi emisebenzini yezokuphepha enengcindezi ephakeme. Indlela yokwenza ucwaningo: Isenzo sokuqamba uhlu lwemibuzo njengoba kuhlongozwa yimibhalo yezesayensi silandelwe kulolu cwaningo. Lesi senzo sibe (1) nokuthola amasu okubhekana nengcindezi ngokubhekisa emibhalweni ehloliwe, (2) nokuqamba uhlu lwemibuzo ephathelene nokubhekana nengcindezi, (3) nokunikeza uhlu lwemibuzo kubantu abathintekayo, kanye (4) nokwenza uhlaziyo lwezibalo. Umlinganiso wokulawula ingcindezi wenziwe ngokuhlanganisa imiphumela yeConfirmatory Factor Analysis (CFA) neyeCanonical Correlation Analysis (CCA). Ukuqanjwa kohlu lwemibuzo kweyeme esampuleni labasebenzi bezokuphepha abangama-381 abamatasa emsebenzini abasebenza ezindaweni ezinengcindezi ephakeme eNingizimu Afrika. Okukhulu okutholakele ocwaningweni: Ucwaningo lube nomphumela ekuqanjweni kohlu lwemibuzo oluqinisekile ngokwesayikhomethri olunemibuzo angama-39. Kukhonjwe amasu okubhekana nengcindezi ayishumi nambili aqinisekiswe ngokubukisiswa asesimeni esiphilile nesingaphilile sempilo, okubalwa kuwo, (1) uxhaso lomphakathi, (2) ukuba ndawonye kweqembu, (3) ukuzivocavoca umzimba, (4) ukuziphumuza, (5) ukuba yisigqili semithombo yomphakathi, (6) imikhuba emihle yokulala, (7) uqeqesho, (8) amahlaya, (10) inkolo, (11) ukuxwaya, kanye (12) nokwala. ICFA iqinisekise ukuba neqiniso kombono nokuqukethwe, kanye nokwethembeka okuxubile. Kutholakele ukuthi uhlu lwemibuzo aluguquki futhi lungasetshenziswa emaqenjini ehlukene emisebenzini yezokuphepha anengcindezi ephakeme. Kuthuthukiswe nomlinganiso olawula ingcindezi okhombisa ubudlelwano phakathi komuntu isibili nokubhekana nengcindezi. Umnikelo: Umnikelo omkhulu walolu cwaningo kube ukuqamba uhlu lwemibuzo oluqinisekile ukubhekana nengcindezi kanye nomlinganiso wokulawula ingcindezi. Ngokukhomba amasu aqondene nokubhekana nengcindezi, kungathuthukiswa izindlela ezihlosiwe zokulawula ingcindezi. Lokhu kunganikela esimeni esihle sempilo yabasebenzi bezokuphepha abasebenza imisebenzi enengcindezi ephakeme, okuzoholela enhlanganweni esesimeni esihle nasebudlelwaneni obuhle nomphakathi. Izinhlangano zezokuphepha nazo zingawusebenzisa lomlinganiso ngesikhathi sokuhlola ukubona abafundi abanezici ezinomthelela omuhle, kumasu abhekana nengcindezi asesimeni esihle, ezizobenza bakhethe abasebenzi abazongena kahle ezindaweni zokuphepha. / Industrial and Organisational Psychology / D. Phil. (Industrial and Organisational Psychology)