This thesis is in collaboration with the building permit department at Eskilstuna municipality. The background to this thesis is that the building permit department experiences a lot of questions that they believe could be avoided with better communication and information to the public.  The information design problem that could be identified was the lack of information in the complementary letter that was sent out. It could also be concluded that the existing information in the letters were difficult to understand for the public.  The purpose of this thesis was to get to know how templates regarding decisions that include technical terms should be designed so the public can receive clear municipality decisions.  Several problems were indicated in the template for complementary letters. Among them were the hierarchy of the text and the lack of explanation of the technical terms used in the letter. It could also be identified that the letters that were sent out could look very different. The reason behind this was that the officials used the template in different ways.  The methods used in this project were interviews, self-report, text analysis, observation and literature study. These methods were combined with theories regarding hierarchy, technical terms, communication within organizations and plain language.  A first draft was created with and the help of these methods and theories which were tested on the officials at the building permit department. That draft was later tested on workers at the building permit department. The final template was created after feedback from the building department. A checklist of how the new template should be used were created along with the final template.

Purpose: The purpose of this study is to identify problems and shortcomings in the process of building permits from the perspective of small house owners in Stockholm. The purpose of this study is also to present future improvements. Methods: The method for this study contains both literature study and a case study. The case study consisted of a digital survey and interviews with small house owners and with the municipality´s building permit department. The digital survey consisted of questions about previous experiences of the building permit process to then investigate where there are shortcomings and weaknesses. Results: The results gave a wider perspective of how the small house owners experience the building permit process and how the municipality works through challenges and improves the process. The digital survey showed that several were dissatisfied with the processing time and experienced it as a long period. The respondents also experienced it as a difficulty when it comes to submitting correct documents requested by the municipality and that there are high building permit fees. A concrete improvement measure is that Stockholm municipality clarifies the building permit process steps regarding processing times and other weaknesses that arise on the website. Conclusions: The conclusion of this work is that Stockholm municipality updates the website, so that applicants with less knowledge and experience regarding building permits can get a better idea and possibly follow the schedule and budget they planned for the project. To avoid damage caused by damp during the project, it is possible to undergo a so-called moisture safety design. Stockholm municipality can introduce more employees within the building permit department to be prepared for periods where there is high pressure in building permit matters.

Purpose: Vacation house,a part of Sweden ́s history that decreases annually, mainly because existing vacation houses are being extended and permanented and few new ones are being built. One reason why many vacation houses are permanented is that the detailed development plan for the area is insufficient or missing to maintain the area as a vacation house area. In addition to the detailed development plan there is other legislation that is followed at building permits. For vacations houses there is no regulation in the legislation which causes difficulties for building permit management for individuals and authorities. The aim of the survey is to gather material with the aim to establish a definition of vacation houses into the legislation. Method: The survey is conducted as a qualitative study with semi-structured interviews with nearby municipalities building permit departments, equal in size as Jönköping's municipality and with smaller municipalities. The material from the semi-structured interviews was compared and strengthened with document analysis from previous research. The document analysis has reviewed previous researches, studies, judiciary, books and detailed development plans. Findings: The result shows that a definition of vacation houses should be legislated in Plan- och bygglagen and can be applied by Boverket’s building regulations with a clearer explanation of vacation houses. To give municipalities common ground to emanate from to preserve the nature of vacations house areas. How the vacations house areas should be designed and how their design can be preserved is most suitable in the detail development plan. It is in the detail development plan the area of a vacation home can be limited. If the area of the vacation homes is limited, the survey show that it will result in that fewer vacation homes are permanentized as the conveniences which permanent homes require will not fit. Implications: The results of the survey can be used to give municipalities an understanding of how building permits of vacation houses ́ are currently handled by other municipalities. The study contributes with improvement proposals for detailed development plan in the municipality of Jönköping. The conclusion of the result is that a more comprehensive study should be conducted to include municipalities throughout Sweden to ultimately lead to a joint definition for vacation houses.Limitations: The result is based on interviews with six municipalities and document analysis. A more comprehensive survey can interview more municipalities throughout Sweden to obtain a more generalized result, as well as to include authorities such as county administrative boards and Boverket. In a more comprehensive survey, more methods can be used as observations for better understanding of building permit handling of vacation homes and surveys to be able to reach out to all municipalities in Sweden. / Syfte: Fritidshusen, en del av Sveriges historia som minskar årligen, främst på grund av att befintliga fritidshus byggs till och permanentas samt att det byggs få nya. En anledning till att många fritidshus permanentas är att detaljplanen för ett område är otillräcklig eller saknas för att behålla området som ett fritidshusområde. Förutom detaljplan är det övrig lagstiftning som följs vid bygglov. För fritidshus saknas en definition i lagstiftningen vilket medför svårigheter för bygglovhantering för privatpersoner och myndigheter. Syftet med studien är att ta fram material som kan utnyttjas för att införa en definition av fritidshus i lagstiftning. Metod: Undersökningen genomförs som en kvalitativ studie med semi-strukturerade intervjuer med närliggande kommuners bygglovsavdelningar, både i jämnstorlek med Jönköpings kommun och med mindre kommuner. Materialet från de semi-strukturerade intervjuerna bearbetades sedan genom att jämföras och stärkas med litteraturstudie från tidigare forskning. Litteraturstudien har granskat tidigare undersökningar, studier, domar, böcker och detaljplaner. Resultat: Resultatet visar att en definition utav fritidshus bör lagstiftas i plan- och bygglagen och kan tillämpas av Boverket med en tydligare förklaring till fritidshus. Detta för att ge kommuner en grund att utgå ifrån för att bevara fritidshusområdens karaktär. Hur fritidshusområden ska utformas och hur dess karaktär kan behållas görs lämpligast i detaljplaner. Det är även i detaljplanen ytan kan begränsas för ett fritidshus. Begränsas ytan för ett fritidshus visar undersökningen att färre fritidshus kommer permanentas då de bekvämligheter en permanentbostad bör ha inte kommer att rymmas. Konsekvenser: Undersökningens resultat kan användas för att ge kommuner förståelse för hur bygglov av fritidshus hanteras i dagsläget av andra kommuner. Studien bidrar med förbättringsförslag för detaljplaner i Jönköpings kommun. Slutsatsen av resultatet är att en mer omfattande studie bör genomföras för att inkludera kommuner inom hela Sverige för att i slutändan utmynna till en gemensam definition för fritidshus. Begränsningar: Resultatet är baserat på intervjuer med sex kommuner och litteraturstudier. En mer omfattande undersökning kan intervjua fler kommuner över hela Sverige för att få ett mer generaliserbart resultat, samt att inkludera myndigheter som länsstyrelser och Boverket. I en mer omfattande undersökning kan fler metoder tillämpas som observationer för bättre förståelse av bygglovshantering av fritidshus och enkäter för att nå ut till alla kommuner i Sverige.