This thesis investigates young bank customer (YBC) perceptions of loyalty in the context of mobile bank applications (MBAs), including loyalty antecedents and the consequences of loyalty. A first study investigates the relationships between cognitive, affective, and conative antecedents, on one hand, and loyalty, on the other. A second study investigates the relationships between usability, responsiveness and reliability, and customer satisfaction, on one hand, and loyalty, on the other. The thesis employs a theoretical framework describing customer loyalty in the MBA context. An electronic questionnaire was sent to 500 YBCs in the Mid Sweden region (146 completed questionnaires were received), and confirmatory factor analysis and structural equation modelling were employed to test and develop a measurement model from the responses. Synthesizing the results of the studies performed suggests a model of MBA loyalty from the YBC perspective. The model indicates that cognitive and usability antecedents are significantly related to customer satisfaction, which in turn is significantly related to attitudinal and behavioural loyalty. Despite some limitations, the thesis has novel implications for theory and practice regarding YBC perceptions of MBAs. / <p>Vid tidpunkten för framläggningen av avhandlingen var följande delarbeten opublicerade: delarbete 1 (accepterat), delarbete 2 (accepterat).</p><p>At the time of the defence the following papers were unpublished: paper 1 (accepted), paper 2 (accepted).</p>

The guiding questions of this thesis aim to target particularities of ‘call out’ or ‘cancel’ culture - an internet phenomenon primarily dominant through social media - and fill in gaps within the literature pertaining to such online culture. Although adhering to the digital sphere, its repercussions beyond the screen are observed through the ‘dramageddon’ of 2019, the cancellation events of YouTuber influencer James Charles. This thesis seeks out to apply participatory culture and symbolic interaction theories as well as accompanying concepts through a qualitative approach. The data collected consists of a blend of media content analysis of Twitter posts known as ‘receipts’ and interviews with three YouTubers as well as a Social Media expert. The results depict cancel culture to be associated with expected themes of justice, resentment, drama or entertainment value and group mentality as well as the offline ramifications. Unexpected themes also surface during data collection and will be further explored. Concluding remarks of this essay concern a summary of discussed implications of cancel culture from the view of netizens as well as suggestions for future prevention of such events.

This paper focuses on domestic violence. Theoretical part discusses the definition and theories on domestic violence, its most important models and forms. Other points of focus are risk factors, attachment and differentiation of self in the context of domestic violence. Consequences and interventions, including protective factors, are also mentioned. The empirical part uses qualitative methodology, consists of six semi-structured interviews with the victims of intimate partner violence. It is primarily focused on beginnings, history and endings of the relationships, including consequences and protective factors and other characteristics. It deals also with primary family and posttraumatic growth. To achieve its goals, it applies the principles of grounded theory. The results show few phenomena, which concern the victims of intimate partner violence. Key words: intimate partner violence, risk factors, consequences, intervention, protective factors

The aim of this diploma thesis is to map out the consequences that experience with intimate partner violence can leave in the period of adolescence on the mental and physical condition of its victims, or generally on the quality of their life. The aim of the theoretical part of the thesis is to acquaint readers with the phenomenon of intimate partner violence in a broad- spectrum. However, the most important passage is a chapter focusing on the consequences of intimate partner violence on the psychological and somatic manifestations and behaviour of its victims and development of their subsequent partnerships. This chapter is followed by realized quantitative research,which is divided into three separate thematic sections. The first part of the research finds out whether the research group of respondents with experience with violent partnership in the period of adolescence experienced significantly more of the selected consequences compared to the research group of respondents without experience with the violent relationship in this development period. As part of the complementary data analysis 1, it is discussed whether certain aspects, which are characteristic for the consequences of intimate partner violence, could also be experienced by individuals because of problematic peer relationships and,...

SMHI:s data tyder på att temperaturen i Sverige kommer att öka. Dessutom kommer det framtida temperaturintervallet att vara mindre. Dessa två beräknade förändringar kommer att påverka den dimensioneringsprocess som idag används för vägar. Idag tar trafikverket hänsyn till temperaturen i ett bitumenbundet lager samt klimatperiodernas längder och båda dessa variabler kommer att förändras med tiden. Detta kommer att påverka val av material, materialåtgång vid nybyggnation, underhållsåtgärder samt vägens beräknade livslängd och kraven på de bitumen som skall används i framtiden. Förutom detta kan trafikverket behöva se över ett antal tabellvärden samt den klimatzonsindelning organisationen för närvarande använder sig utav. / The data from Sweden’s meteorological and hydrological institute suggests the temperatures in Sweden will rise in the future. It also suggests that the future temperature intervals will be smaller than they are today. This will affect the methods that are used for designing roads. Currently Trafikverket takes into account the temperature of the asphalt and the number of days of a specific climate period when considering climate temperature. Both these variables will have to be checked and possibly redone. This change will affect several areas that are important for the design, among these are the choice of materials, the amount of materials used, the cost of building and maintaining a road, a roads expected lifetime and the requirements for future asphalt layers. Add to that Trafikverket will probably need to recheck several table values and the climate zones that the organization uses today.

Digitalization is an inevitable part of working life as well as life in general. At the same time, the leader is an important part of a business where they can act as an influential and engaging role.  The purpose of this essay is to look into the correlation between, leadership and digitalization. Moreover, what the effects are on businesses if digitalization projects are implemented and more so what the effects are if those projects are implemented in an unprepared organization. The method that formed the basis of the essay is of a qualitative approach as well as an abductive approach. Nine informants were interviewed and gave their own perspective on, and experience of, digitalization. Results, that have been obtained through studies, show that leadership has an effect on digitalisation which can be contributed to communication, environment and employees’ engagement. Leadership is the foundation of successful digitalisation and successful digitalisations in certain areas leads to, improvement of Leadership opportunities Conclusions that can be drawn from the results are that leadership’s commitment, involvement and communication is perceived to be important in creating a pleasant working environment, satisfied employees and a well-functioning business. The leader role has been determined to play an important part in various areas of a business and particularly when implementing digitalization.

Abstract The rapid technological developments have changed how companies market themselves and how consumers search for information. Furthermore, the internet provides companies with a variety of channels to share information and products. For a long time, “word of mouth” which consumers recommend via mouth-to-mouth, has been one of the most effective marketing techniques. According to studies, the effect of positive and negative electronic Word of Mouth on consumers differs, with negative electronic Word of Mouth having a greater impact on consumers. Positive electronic word-of-mouth can be beneficial for companies whereas negative can be detrimental. This thesis investigates what companies should do to continue spreading positive eWOM and reduce the negative eWOM. Further, this thesis aims to investigate how the positive and negative eWOM affects a company and what their current strategy is so that a recommended strategy can be built for the companies.  Thus, a qualitative study of six SME companies was designed to understand how eWOM affects companies and how they can reduce the effect of negative eWOM. The data was gathered through online semi-structured interviews, and the findings indicate that companies are affected differently by eWOM due to whether it is a product-based or service-based company. According to the study, two components that all companies lacked were resources and time. Companies should be more visible, have weekly marketing meetings, and a platform for reviews, according to the new strategy. Keywords: electronic word-of-mouth (eWOM), Social networks sites (SNS), Valence, Online reviews, impact, and consequences of eWOM

The problem area of the study concerns the Swedish arms export to the United Arab Emirates and if this goes against Swedish legislation regarding weapons export as a rule with the guidelines for human rights and non-armed conflicts, which are also established in law from 2018. These guidelines can be considered important for Swedish foreign policy, with the goal to depict Sweden as a nation that protects human rights, seeks world peace and democratic ideals, which has led to this study that wants to investigate the arms exports to the United Arab Emirates during 2019. The primary goal has been to investigate if these correspond to the Swedish regulations for weapons export as well as how the new Swedish legislation took form and how the discourse around it developed. The study is situated around the theoretic discussion if actors generally are guided by norms (logic of appropriateness) or self-interest (logic of consequences) together with rational choice, and which of these Sweden might have reasoned about when they chose to approve of the exports. The results showed that the Swedish legislation had a loophole that made it possible for earlier approved licence applications to receive sequential deliveries, even though the new legislation made it mandatory to make a new licence application for these as well. / Uppsatsens problemområde behandlar den svenska krigsmaterielexporten till Förenade Arabemiraten och om denna går emot den svenska lagstiftningen för krigsmaterielexport i regel med riktlinjerna för mänskliga rättigheter och icke-väpnade konflikter, vilka också är fastställda i lag från och med 2018. Då dessa kriterier kan anses vara viktiga för Sveriges utlandspolitik, i syfte att skildra Sverige som ett land som värnar om mänskliga rättigheter, världsfred och demokratiska ideal så har denna uppsats velat undersöka krigsmaterielexporten till Förenade Arabemiraten under 2019. Det primära syftet har varit att undersöka om dessa överensstämmer med det svenska regelverket för krigsmaterielexport samt hur den nya svenska lagstiftningen tog form och hur diskursen formats runt denne. Studien är situerad runt den teoretiska diskussionen om aktörer generellt styrs av normer (logic of appropriateness) eller egenintresse (logic of consequences) tillsammans med rational choice och vilken av dessa Sverige kan ha resonerat kring när de valt att godkänna exporten. Resultatet har visat att den svenska lagstiftningen har ett kryphål som öppnar upp för följdleveranser till tidigare godkända tillståndsprövningar, dock ska det enligt ny lagstiftning alltid göras nya prövningar på även dessa.

Thesis (Ph.D. Commerce (Human Resource Management)) -- University of Limpopo, 2021 / Workplace bullying is a complex and widespread phenomenon, which has become a challenge to understand as an organisational phenomenon because of its complexity and numerous labels and terms that are used interchangeably by researchers, media and the public, when describing the behaviour. The potential for bullying in the workplace is always present in situations where people continually interact. Currently, workplace bullying has become a phenomenon that has caused significant problems when ignored. This study endeavoured to explore workplace bullying from African indigenous perspective with no predominantly continuation of the work from Western countries and develop strategies and model of managing workplace bullying from an African perspective. This empirical study was conducted in Limpopo province and grounded theory was used as methodological strategy with twenty-one indigenous research participants selected through the use of snowball sampling. Furthermore, the constructivist worldview formed the basis of the study on workplace bullying accounts, which was generated through semi-structured interviews with the support of interview guide. Interviews were recorded using call phone recorder, transcribed, coded and analysed using Microsoft Excel and interpreted. Thus, six key themes emerged from this study to address shared themes from individual accounts of workplace bullying incidents, causes and consequences from indigenous, contextualised perspective. The findings of the study identified nine accounts of bullying behaviour. These are disrespect, rumours or bad-mouthing, name calling, threats, unfair treatment, yelling to cause public humiliation, infringement of rights, work overload and domineering. Furthermore, contracts of employment and demonstration of power was identified as causes and dynamics of bullying behaviour. The findings also showed that workplace bullying accounts resulted in high turnover rate, compromised employee well-being and performance. Most participants managed workplace bullying by “doing nothing”. The data also showed that age and gender play a significant role in the African contexts, taking into consideration shared cultural believes and customs. The study further provided a practical model for managing workplace bullying from an African perspective. Furthermore, the study proposes a need for workplace bullying legislation to further increase the severity of bullying behaviour. The study also highlights a need to incorporate indigenous knowledge when managing workplace bullying. Keywords: Workplace bullying; Indigenous knowledge; Western knowledge; Consequences; Conceptual framework; Culture

Det finns mycket forskning om designriktlinjer för att öka användbarheten i säkra it-system samt att problem med användbarheten kan ge problem i it-system. Men forskningen om vilka faktiska konsekvenser som kan uppstå av hur användbarhet implementerats i säkra it-system, är begränsad. Syftet med studien är att fylla denna kunskapslucka och genomfördes som en fallstudie som baserar sig på kvalitativa intervjuer med sju deltagare. Deltagarna intervjuades gällande deras användning av it-systemet PRIO, deras svar analyserades sedan för att hitta teman. Dessa teman användes som grund när vi arbetade genom resultatet. Vi hittade att PRIO har bristande användbarhet och hittade konsekvenser på grund av detta: brist på information och brist på enkelhet i it-systemet som leder till handhavandefel, dålig prestanda som leder till långa uppstartstider som i sin tur leder till säkerhetsrisker tack vare den mänskliga faktorn, samt att driftstörningar leder till att it-systemet inte går att använda. / There is a lot of research on design guidelines to increase the usability of secure IT systems and that problems with usability can cause problems in IT systems. However, research on the actual consequences that can arise from how usability has been implemented in secure IT systems is limited. The purpose of the study is to fill this gap of knowledge and the study was conducted as a case study based on qualitative interviews with seven participants. The participants were interviewed about their use of the IT system PRIO, their responses were then analyzed to find themes. These themes were used as a basis when we worked through the results. We found that PRIO has a lack of usability and found consequences because of this: lack of information and lack of simplicity in the IT system leading to handling errors, poor performance leading to long start-up times which in turn leads to security risks due to the human factor, and that operational disruptions leads to the IT system not being able to be used. / <p></p><p></p><p></p><p></p>