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1	Proces správy znalostí ve společnosti Unicorn, a.s. / Knowledge management process in Unicorn a.s. Fictum, Luboš January 2009 (has links) Knowledge as company resource which brings competitive advantage is frequently discussed topic. And managing of knowledge pays increasing attention, because it is possible to maximize utility and minimize losses of knowledge by using appropriate knowledge management. This paper is focused on analysis of Knowledge management process in the context of Unicorn ES Powered Company methodology and on suggestion of possible form of management of the process and its parts, which is the overall goal of this paper.
2	Analýza procesního rozvoje GreenCube s.r.o. / Analysis of process development in GreenCube, s.r.o. Bartaloš, Petr January 2013 (has links) The master thesis deals with optimization of business processes in a telecommunication company views of knowledge management. For this purpose, attention is paid to the following areas, namely knowledge management, implementation methodologies of knowledge management, process analysis and process optimization. The theoretical part deals mainly with the link between knowledge management and ways of managing organizations, it presents a theoretical framework necessary for the practical part of the work, which is based on implementation of monitoring system using selected methodology in an environment of selected organization.
3	Rytmen bor i mina steg : En rytmanalytisk studie om kropp, stad och kunskap / The rhythm lives in my steps : A rhythm-analytical study of body, city and knowledge Johansson, Sara January 2013 (has links) This thesis brings together a fascination with the city and a keen interest in the knowledge process. The point of departure is the bodily, sensory and emotional experience. That the author uses her own perceptions and experiences and is preoccupied with her own knowledge process means that she writes herself into an autoethnographic context. She also experiments with the writing and allows it to take on a more literary form as she writes about her own sensory impressions and feelings. The term rhythmanalysis is employed as a way of assessing, exploring, interpreting and understanding the world that embraces the embodied experience. Human beings are embodied beings, a claim we can make by referring to our own experiences as well as how we perceive, communicate and interact. The study delves into two aspects of rhythmanalysis, first as a way of describing the knowledge process as rhythm-analytical, which implies that bodily experiences are equally important as intellectual ones, and secondly as a way of talking about the city as polyrhythmic. It follows upon the latter that embodied rhythmanalysis of the city is possible. The rhythmanalysis may ultimately be seen as a project aimed at overthrowing the Cartesian dualism between body and mind. That we are embodied has a methodological consequence that is as simple as it is essential: the scholar exists in the world she studies. The researcher is not a neutral observer. She is a co-creator. She is a body, placed in time, space and history. She is situated, which means that her knowledge is also situated. Thus, the rhythmanalysis encompasses the body, the senses and feelings, and can be described with one key word: movement. It finds support in theories that acknowledge the fluid, the becoming, the situated, the performative, the relational, the dynamic, the material. It seeks methods that experiment, that focus on practices rather than discourses, that are preoccupied with a movable world rather than a static one. rhythmanalysis rhythm methodology method knowledge process movement city walking body mind embodiment Cartesian dualism affect emotion feeling senses touch sensory ethnography non-representational theory phenomenology new materialism/material feminism situated knowledge autoethnography memory rytmanalys rytm metodologi metod kunskap rörelse stad promenad kropp medvetande förkroppsligande cartesiansk dualism affekt emotion känsla sinnen känsel sinnlig/sensorisk etnografi icke-representationell teori fenomenologi ny materialism/materiell feminism situerad kunskap autoetnografi minne
4	壽險業顧客知識流程之研究 - 以保誠人壽為例 / A study on Customer Knowledge Process in Life Insurance Company - PCA Life Assurance(Taiwan) as A Case 李哲維, Lee, Che Wei Unknown Date (has links) 和顧客保持長期關係，對於企業經營是有利的，然而，由於資訊科技的進步與物流效率的提升，顧客越來越來越聰明，要尋找並取得替代產品與服務也越來越容易。在這樣的環境前提下，如何使顧客願意與企業維持長期關係而不轉向競爭者，是企業的一大挑戰。在文獻探討中本文發現，其關鍵是在於要能夠持續與顧客互動並了解顧客，並且將這些了解應用於產品設計、流程設計與組織設計。對於顧客的了解，本文定義其為顧客知識，就成為了顧客關係的基石。不過，由於與顧客的接觸點越多，了解顧客的管道就越多，其整合上有一定的難度，而資訊科技與傳統行銷方法都能夠產生對於顧客的了解，再加上產生並應用對於顧客的了解，以塑造顧客在消費與使用產品與服務時能得到高度的滿意，已經企業所有部門的責任，這樣跨部門的作業也不是一件簡單的事，這些議題都是企業在顧客知識管理上所需面對的。在過往的文獻中所談的顧客知識管理，很多都混淆顧客資訊與知識，較無探討企業如何加工與顧客互動所得到的資訊，因此無法清楚了解企業在顧客知識管理上所作的貢獻為何。本文就以流程觀點，並以目前市場需求飽和且競爭激烈的人壽保險產業中的一家企業：保誠人壽為例，探討企業內的顧客知識流程，並且探討主要的影響因素，以了解企業在顧客知識管理上所作的努力。而在本文個案的探訪後，本文還嘗試以服務業作業系統的角度，提出一種顧客知識的新分類：前台作業所需的顧客知識、後台作業所需的顧客知識，並且根據個案中保誠人壽的實際做法，修正文獻探討所提出的顧客知識管理架構，並且提出三種顧客知識管理的類型以及提出其管理重點，以作為實務界與後人研究的參考。 / It is beneficial for an enterprise to keep long-term relationship with its customers. However, owing to advances of information technology and the improvement of logistics efficiency, it is not difficult to search and acquire better products and services to substitute for what they are using now. Under these circumstances, it is a challenge for enterprises to retain their customers. How to do this? The answer in literatures is: to gain more customer insights (defined as customer knowledge in this study) through interactions with customers and apply them in product design, process design and organizational structure design. Therefore customer knowledge is the basics of long-term relationships with customers. But still, there are issues. First, an enterprise may have many contact points with its customers. Then, there are traditional ways versus information technology ways to generate customer knowledge. Finally, an enterprise has to think how to address appropriate customer knowledge to right departments and use them to enhance the total experience when interacting with customers. These are all issues an enterprise has to face with when trying to do “Customer Knowledge Management” (CKM). Most of past studies on CKM did not tell the difference between information and knowledge, thus can not clearly define what contributions an enterprise makes when implementing CKM. This study attempts to investigate practices of CKM in an enterprise in life insurance industry, in which the demand is saturated and the competition is fierce, from a process perspective to manifest how customer knowledge is generated and applied, and what main factors are to affect CKM in an enterprise. After investigation of the case, this study proposes a new framework, from the operation system in service industry, to classify customer knowledge into two categories: customer knowledge needed for front-office operations, and customer knowledge needed for back-office operations. In addition, according to practices in this case, this study will revise the CKM process framework proposed right after the literature review, and will raise keys to successful CKM in CKM processes, for the reference for following studies. 顧客知識知識管理顧客知識流程顧客知識管理顧客關係管理服務業作業系統壽險產業保誠人壽服務文化 Customer Knowledge (CK) Knowledge Management (KM) Customer Knowledge Process Customer Knowledge Management (CKM) Customer Relationship Management (CRM) service industry operation system life insurance industry PCA Life Assurance Co., Ltd. service culture
5	La naturaleza jurídica de la externalización (outsourcing) de procesos de conocimiento como contrato unitario relacional Ramírez Herrera, Rodrigo Eduardo 09 January 2015 (has links) No description available. Outsourcing Externalización Offshoring Knowledge process outsourcing Procesos de conocimiento KPO KIBS Modelo de negocios Naturaleza jurídica Acuerdos de cooperación Contratos de colaboración Derecho de los contratos Contratos mercantiles Contratos internacionales Teoría del Derecho Argumentación jurídica Contrato relacional Conceptos jurídicos fundamentales Derechos subjetivos Cargas Culpa Obligaciones de medio Obligaciones de resultado Servicios Responsabilidad contractual Teoría de los contratos Acto jurídico Transferencia de tecnología Derecho de la competencia Reglamentos de exención Propiedad intelectual Derechos de tecnología Software Macneil Hohfeld Derecho Internacional Privado Derecho Mercantil Derecho Civil Derecho Internacional Privado

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