Com a implementação do programa de virtualização dos processos no Poder Judiciário do Rio Grande do Sul pretendemos analisar as adaptações pertinentes na estrutura organizacional das unidades judiciais do 1º grau de jurisdição e o impacto nas atividades dos servidores e dos juízes. Torna-se necessária uma revisão das práticas tradicionais a fim de preparar e adaptar as unidades jurisdicionais à nova realidade, especialmente no que diz respeito à distribuição das atividades. O programa de virtualização permite a unificação em apenas uma equipe integrante da unidade judicial, dispensando a tradicional divisão entre o cartório e o gabinete. Logo, diante da eliminação dos tempos mortos de tramitação do processo, torna-se imperioso o reforço da equipe de assessoria do magistrado em relação ao pessoal de cartório, mesmo porque a tendência no futuro é de unificação das estruturas cartorárias para atender a todos os juízes da comarca ou, no mínimo, drástica redução e alteração das atividades mecânicas cartorárias. Nesse contexto, na tentativa de auxiliar na elaboração de um cenário dos demais Tribunais brasileiros, além de facilitar as tomadas de decisões cabíveis, a partir de uma metodologia qualitativa baseada em estudo comparativo e entrevistas, foi organizada uma síntese e apresentadas proposições viáveis no que tange à estrutura organizacional do 1º grau de jurisdição do Poder Judiciário, visando sempre maior eficiência e qualidade na prestação jurisdicional. / Regarding the virtualization process of legal proceedings in the lower State Courts of the State of Rio Grande do Sul, this dissertation intends to analyze the necessary organizational structures adjustments and how those affect the activities of such court’s employees and judges. In order to prepare and adapt the jurisdictional units to this new reality, a review of the traditional practices becomes necessary, especially regarding the distribution of the activities of the court’s employees. The virtualization program allows a merge of the court office and the chamber’s employees, dismissing the usual activities division currently existent between them. So, in face of the reduction of the lawsuit delay time, it becomes even more necessary increasing the number of judge’s clerks and other assistant rather than other employees of the court. This is particularly necessary because the trend is that courts’ office structures will be unified in order to serve all judges of a given jurisdiction or, at least, to drastically reduce and change the manual duties of the courts’ offices. In this context, with the intent to help create a scenario of all Brazilian courts, in addition to assist in the courts’ decision making, through a qualitative methodology based on comparative studies and interviews a summary of viable proposals was organized and provided with respect to the organizational structures of the lower courts for more efficiency and quality in the provision of jurisdictional public services.

Com a implementação do programa de virtualização dos processos no Poder Judiciário do Rio Grande do Sul pretendemos analisar as adaptações pertinentes na estrutura organizacional das unidades judiciais do 1º grau de jurisdição e o impacto nas atividades dos servidores e dos juízes. Torna-se necessária uma revisão das práticas tradicionais a fim de preparar e adaptar as unidades jurisdicionais à nova realidade, especialmente no que diz respeito à distribuição das atividades. O programa de virtualização permite a unificação em apenas uma equipe integrante da unidade judicial, dispensando a tradicional divisão entre o cartório e o gabinete. Logo, diante da eliminação dos tempos mortos de tramitação do processo, torna-se imperioso o reforço da equipe de assessoria do magistrado em relação ao pessoal de cartório, mesmo porque a tendência no futuro é de unificação das estruturas cartorárias para atender a todos os juízes da comarca ou, no mínimo, drástica redução e alteração das atividades mecânicas cartorárias. Nesse contexto, na tentativa de auxiliar na elaboração de um cenário dos demais Tribunais brasileiros, além de facilitar as tomadas de decisões cabíveis, a partir de uma metodologia qualitativa baseada em estudo comparativo e entrevistas, foi organizada uma síntese e apresentadas proposições viáveis no que tange à estrutura organizacional do 1º grau de jurisdição do Poder Judiciário, visando sempre maior eficiência e qualidade na prestação jurisdicional. / Regarding the virtualization process of legal proceedings in the lower State Courts of the State of Rio Grande do Sul, this dissertation intends to analyze the necessary organizational structures adjustments and how those affect the activities of such court’s employees and judges. In order to prepare and adapt the jurisdictional units to this new reality, a review of the traditional practices becomes necessary, especially regarding the distribution of the activities of the court’s employees. The virtualization program allows a merge of the court office and the chamber’s employees, dismissing the usual activities division currently existent between them. So, in face of the reduction of the lawsuit delay time, it becomes even more necessary increasing the number of judge’s clerks and other assistant rather than other employees of the court. This is particularly necessary because the trend is that courts’ office structures will be unified in order to serve all judges of a given jurisdiction or, at least, to drastically reduce and change the manual duties of the courts’ offices. In this context, with the intent to help create a scenario of all Brazilian courts, in addition to assist in the courts’ decision making, through a qualitative methodology based on comparative studies and interviews a summary of viable proposals was organized and provided with respect to the organizational structures of the lower courts for more efficiency and quality in the provision of jurisdictional public services.

Co-creation is a new approach to the development of videogames, films, television, music and other creative services. It is a manifestation of open innovation paradigm where the firm collaborates with customers in new service development (NSD) activities. Firm can either co-create with individual customers, or with customer communities. Customers may substantially contribute to ideation, design, production, testing, marketing or distribution of a new or existing service. Customer networks, because of their intrinsic and extrinsic motivations, contribute to the development of services. They have a potential to innovate, as their ideas come from the outside of the organization and reflect their need-related knowledge. Via co-creation a firm can also learn about unarticulated or future customer needs, and what kind of service features they would pay the most for. Co-creation has also benefits for marketing. By inviting customers to participate in their activities, firms can capitalize on positive word of mouth and increased value ascribed to their services. They can also engage in new models of raising finance, i.e. crowdfunding. We studied thirteen videogames firms in North America and in Western Europe. Our goal was to gain insight into their NSD activities when customers were also involved. We observed those studios’ co-creation practices, tracked their communications with customers, and spoke to employees in all levels and functions of those firms. We also participated in various related events. We identified three ideal types of co-creation practice: structured, semi-structured, and loose, and ordered the firms into three cases according to these types. We investigate the main factors that determine co-creation’s practice in firms, as well as firms’ ability co-create. This includes a firm’s propensity for and style of co-creation. We identify four relevant co-creation competences which, together with funding arrangements and organizational culture, influence co-creation. We find that co-creation can occur via formal, as well as informal channels. Informal co-creation takes place on the level of individual interactions between employees and customers (and is linked to hidden innovation), while formal relies on the strategic use of contests, volunteer programs, as well as other legally-regulated exchanges. Firms can use co-creation in NSD to source ideas from the customers, as well as to enhance their marketing by redefining customer relationship. Still, co-creation also has a profound transformative effect on the organization itself. We identify the sites within a firm that are affected by co-creation. Those sites go beyond just the content of the service, and include functions of the firm that normally are hidden from customers (back-end and service design functions). The new service development is also affected. Similarly, the way that firm interacts with its customers is transformed, too.

Fast evolving digital technologies lead to a rapidly changing environment where decisions have to be made in a short time. The promised solution is data-driven decision making and business intelligence. However, business intelligence has until now only been available to executives and managers whereas many of the workers' wishes for their own business analytics could not be fulfilled. The concept of self-service business intelligence (SSBI) opens the gates to democratized business intelligence for everybody. Yet the implementation of SSBI tools is proving to be extremely difficult and has led to the consequence that many SSBI projects remain unsuccessful. This thesis therefore examines the influence of self-service business intelligence on organizational structures and business processes. Furthermore, assumptions made by contemporary industry studies and best practice reports are evaluated. The case study of the Power BI implementation project at a German medical and safety technology manufacturer successfully identifies real-life challenges. Moreover, the thesis stresses the importance of data governance and data infrastructures in the context of SSBI.

本研究之目的在於探討組織轉型能力之建構，並依此建構發展一套組織能力之評鑑工具。其次，融入組織核心能力、核心職能與轉型能力的概念，建構組織能力發展模式，以協助台灣中小企業有效診斷組織體質，進而提昇組織績效與競爭力。 本研究採用質量並重之研究方法進行探討，首先藉由「行為事例訪談法」進行深度訪談（N=5），並針對企業個案（美國奇異集團、大陸海爾集團、台灣宏碁集團）進行傳記文本分析，繼而編撰量表題目。本研究以台灣企業組織做為母群，以立意抽樣方式蒐集124份樣本，經過實證分析後，顯示本研究發展的「組織轉型能力量表」共包含組織領導、策略願景、心智模式與組織學習等四個構面，且在內部一致性信度(.973)、效標關聯效度(.611)、與建構效度等檢驗指標上，皆有顯著的效果。 此外，根據組織能力模式與績效的路徑分析結果顯示：1.組織轉型能力在組織核心職能與核心能力、組織績效之間具有中介效果。2.組織能力彼此之間具有顯著的關聯性，且皆對組織績效具有貢獻與影響。3.組織轉型能力中的心智模式與組織學習構面，以及組織的資源競爭核心能力，最能預測組織績效的表現。最後研究者則針對學術研究與實務應用方面提出具體的討論與建議。 / The purpose of this study was to investigate the constructs of organizational transformation competence and use them to develop an assessment tool for evaluating organizational competencies. Besides, the concepts of core competence (based on the strategic management theory), generic competence (based on the competence model), and transformation competence, were incorporated to construct a model of organizational competence development, so as to assist Taiwanese small and medium enterprises to effectively diagnose organizational itself and further of enhance organizational performance and competitiveness. This study adopted both qualitative and quantitative research methods for analysis. First of all, Behavioral Event Interview (BEI) was used to perform in-depth interviews with the research subjects (n=5). Besides, the biographical texts of the studied cases (America’s GE Group, China’s Haier Electronics Group, and Taiwan’s Acer Group) were analyzed to design the items of the questionnaire. Also corporate organizations in Taiwan were taken as the population, and a total of 124 samples were collected using purposive sampling. Through empirical analysis, it showed that the proposed “Organizational Transformation Competence Scale” encompassed four dimensions, namely organizational leadership, strategic vision, mental model, and organizational learning. In conclusion, the internal consistency validity (Cronbach’s α=.973), criterion-related validity (validity coefficient=.611), and construct validity were good and compliant. Moreover, according to the path analysis of the organizational competence model and performance, it was revealed that (1) organizational transformation competence had the mediating effect on the relationships between generic competence and organizational core competence and organizational performance; (2) organizational competencies were significantly correlated with one another, and contributive and influential to organizational performance; (3) the mental model and organizational learning dimensions of organizational transformation competence and the organizational core competence for resource competition could mostly predict organizational performance. Finally, substantial suggestions were proposed for follow-up academic studies and practical applications.

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Made available in DSpace on 2010-04-20T20:08:15Z (GMT). No. of bitstreams: 1 71050100637.pdf: 1652338 bytes, checksum: 67ef30c0192f70f173d7563cf9808d3f (MD5) Previous issue date: 2009-08-14T00:00:00Z / Considerando a relevância contemporânea da idéia de sustentabilidade e a sua ambigüidade, manifesta na fala de diferentes atores e nos textos de inúmeros autores, este estudo investiga uma questão conceitual central junto a pessoas que trabalham diretamente no campo - ou lidam indiretamente com ele na medida em que atuam em iniciativas correlatas ou pensam a contemporaneidade e seus efeitos sobre indivíduos, grupos sociais e instituições: que entendimento elas têm sobre sustentabilidade? Essa questão, endereçada sempre em entrevistas semi-estruturadas, teve sua exploração ampliada por duas outras questões complementares: a) como esse entendimento, historicamente, se formou; e b) como ele tem se transformado em ação, apontando para espaços e limites da sustentabilidade no plano dos indivíduos, das organizações e da sociedade. Além disso, os entrevistados, quando o desejaram, puderam, ao final de suas entrevistas, expressar-se livremente sobre o tema, fora do escopo das questões específicas de pesquisa. Suas observações foram acolhidas e consideradas neste estudo. A metodologia de pesquisa adotada foi a Grounded Theory, de natureza qualitativa. O principal motivo para a sua escolha, sendo uma metodologia que se propõe a estabelecer uma teoria que emana dos dados, foi o propósito de qualificar sustentabilidade, com seus dilemas, desafios e limites a partir da fala dos entrevistados, com a menor interferência possível do pesquisador. O foco da pesquisa de campo foi sempre conhecer o que emergiria das falas, identificando a sustentabilidade que provoca intervenções no cotidiano. A essa referência seriam então adicionados textos e publicações – acadêmicas e não acadêmicas - uma revisão da literatura e a experiência do pesquisador no campo, dando forma ao propósito do estudo. As entrevistas realizadas foram transformadas inapelavelmente pelas transcrições e pelo uso do software Atlas TI, utilizado nas análises qualitativas. Os seus conteúdos transcritos, no entanto, junto com as notas do pesquisador, foram tomados considerando como premissa que a sustentabilidade tanto acena no sentido de amenizar as inúmeras ameaças e desconfortos associados à vida no mundo contemporâneo como se insinua como uma crítica inconclusiva e uma proposta de superação das contradições e assimetrias do capitalismo em sua versão contemporânea. O estudo pretende oferecer uma contribuição para a compreensão do processo de construção social do conceito de sustentabilidade, privilegiando múltiplos e diversos olhares, perspectivas e referências, desvendando processos de legitimação e descrevendo seus principais potenciais de influência no âmbito da sociedade e suas instituições e no âmbito das organizações. / Considering the contemporary relevance of the idea of sustainability and its ambiguity, manifest in the discourse of different actors and in the texts of numerous authors, this study investigates a central conceptual question with people directly working on the field – or that deal with it indirectly through correlated initiatives or think contemporaneity and its effects over individuals, social groups and institutions: what do they understand by sustainability? This question, addressed in semi-structured interviews, had its exploration broadened by two other complementary questions: a) how was this understanding, historically, built; and b) how has it been transformed in actions, pointing out to the perceived limits and possibilities of sustainability on an individual, organizational and societal level. Finally, the interviewed could, by the end of the interview, express themselves freely about the subject, out of the boundaries imposed by the specific research questions. Their observations were welcomed and considered in this essay. The methodology of research chosen was the Grounded Theory, for its qualitative nature. The main aspect considered for it to be chosen, been a methodology that intent to establish a theory that arise from the data, was the objective of qualify sustainability, with its dilemmas, challenges and limits directly from the participants’ speeches, with the smallest interference as possible from the interviewer. The focus of the field research was always to acknowledge what would emerge from the statements, identifying what changes sustainability carries on a day-to-day basis. To these references were then added texts and publications – academic and non-academic, relevant works on the field and the experience of the researcher on the subject, shaping the aim of the assignment. The oral interviews were transformed, irrevocably, by the transcription process and by the use of the Atlas Ti software, a tool for qualitative analysis. The content of the transcripts, however, along with the ressearcher’s notes on the interviews, were taken under the assumption that sustainability both waves to soften the numerous treats and discomforts associated to life in the contemporary world as poses itself as an inconclusive critique and a proposal to get through the contradictions and asymmetries of capitalism in its modern version. The study intend to offer a contribution to the comprehension of the social construction of the concept of sustainability, privileging multiple and diverse points of views, perspectives and references, unveiling the legitimacy processes and describing its main potentialities of influence on the scope of society and its institutions and in the scope of organizations.

Made available in DSpace on 2010-04-20T20:14:59Z (GMT). No. of bitstreams: 0 Previous issue date: 2002-04-30T00:00:00Z / A tecnologia de informação e, mais especificamente, os Enterprise Systems (ESs), têm recebido enorme atenção e investimentos maciços nas organizações. Por se tratar de uma tecnologia relativamente nova, os estudos sobre ESs não têm claro os seus impactos na transformação organizacional em termos das pessoas e cultura numa perspectiva sociotécnica, estruturalista e humanista. Por meio de um estudo qualitativo fruto de bricolagem com vários ambientes de análise, características de sujeitos e com a ferramenta de análise do conteúdo do discurso, puderam-se confirmar as hipóteses sobre os impactos dos ESs quanto à melhoria nas relações pessoa/pessoa, pessoa/alta gerência e pessoa/trabalho, base do levantamento 'Um Excelente Lugar para se Trabalhar', bem como, impactos em outras variáveis analisadas. O estudo estendeu-se um pouco mais e verificou as habilidades dos implantadores dos sistemas e desenvolvedores dos softwares, as características das empresas com relação à fase de maturidade evolutiva e os objetivos pouco claros de implantação dos ESs como fatores dificultadores de implantação, resultando em sub-utilização e resistência e perda de recursos. O trabalho realiza também uma ampla pesquisa bibliográfica que evidencia que ainda não há um grau médio de clareza sobre as reais características do fenômeno 'implantação de ES', suas justificativas, problemas, objetivos, fatores determinantes de sucesso, etc. / The information technology, more specifically, the Enterprise Systems (ESs), have received enormous attention and investments on organizations. Due to a relatively new technology, the studies about ESs don't have a clear understanding of their impact on organizational transformation in terms of people and culture within a Sociotechnical, Structuralistic and Humanistic perspective. Through a qualitative study using bricolage among several environment of analysis, subjects characteristics and with the speech content analysis as a research tool, it was able to confirm the hypothesis about the impacts of ESs on the behalf of person/person, person/ high management e person/work relationships, base from the 'A great place to work' research, as well, the impacts on others variables analyzed. The study went further and verified the abilities of the people that implement the systems and develop software, the characteristics of companies related to evolution phase and the mistaken objectives of ESs implementation as factors that make the implementation more difficult, resulting on sub utilization, resistance and resources expended unnecessarily. The study also makes a wide bibliographic research that evidences that there is not a medium degree of understanding or theory about the real characteristics of the phenomenon 'ES implementation', its justifications, problems, objectives, factors that determine success, etc.

Digital transformation har lett till ökad användning av digitala teknologier, detta skapar förändringar i samhället som kan leda till att företag måste ta fram nya strategier för att vara fortsatt konkurrenskraftiga. Med en kvalitativ ansats i form av en fallstudie undersöker denna studie hur ett företag inom detaljhandeln kan hantera och struktureras efter digital transformation inom marknadsföring samt vilka möjligheter och utmaningar detta medfört gällande marknadsföring i digitala kanaler. Datainsamling skedde via semistrukturerade intervjuer med olika chefer samt en medarbetare inom en detaljhandelsorganisation.  Resultatet visar hur organisationen använder sig av digital marknadsföring i sociala medier samt kundspecifik marknadsföring via e-post. För detta har en ny arbetsroll skapats som bär ansvaret för processen. Den digitala marknadsföringen genererar främst möjligheter för relationsskapande med kunder, effektivitet, flexibilitet och personanpassad marknadsföring. Det har uppstått utmaningar kring ökad konkurrens, digital utveckling i samhället, spridning av incidenter och att detaljhandelsbranschen i Sverige ligger efter i utvecklingen.  Studien identifierade likheter och olikheter kring hur detaljhandelsorganisationen arbetar med marknadsföring i sociala medier samt kundspecifik marknadsföring och att detta i sin tur påverkar organisationens hantering och struktur. Exempelvis framkom två olika informationssystem där både processer, system och deltagare skiljde sig åt för digital marknadsföring i sociala medier samt kundspecifik marknadsföring. Studien visade även att de största likheterna var att båda typerna av digital marknadsföring var effektiva tillvägagångssätt för att nå ut till kunder och båda alternativen tillämpade samma informationskällor för skapande och delning av material. / Digital transformation has led to increased use of digital technologies, this creates changes in society that can require companies to adapt new strategies to remain competitive. With a qualitative approach in the form of a case study, this essay examines how a company in the retail trade can manage, and is structured for digital transformation in marketing, and what opportunities and challenges this management and structuring has brought about current marketing in digital channels. Data collection took place via semi-structured interviews with various managers and an employee within the retail organization. The results show how the organization uses digital marketing in social media and customer-specific marketing in E-mail. For this, a new role has been created that bears the responsibility for the process. Digital marketing mainly creates opportunities for relationship building with customers, efficiency, flexibility and personalized marketing. Challenges have mainly arisen regarding increased competition, digital development in society, the spread of incidents and the fact that the retail industry in Sweden is lagging behind in development. Furthermore, the study identified similarities and differences in how the retail organization works with marketing in social media as well as customer-specific marketing and that this affects the organization’s management and structure. For example, two different information systems were identified where both processes, systems and participants differed for digital marketing in social media and customer-specific marketing. The study also revealed that the biggest similarities were that both types of digital marketing were effective approaches to reach customers and both alternatives applied the same sources of information for creating and sharing materials.

Использование процессного подхода к ведению бизнеса, в основе которого лежит детальный анализ существующих бизнес-процессов и их последующая оптимизация, является одним из основных источников долгосрочных конкурентных преимуществ не только промышленных предприятий, но и организаций, выполняющих работы либо оказывающих услуги. Целью магистерской диссертации является разработка методики принятия эффективных управленческих решений по совершенствованию системы управления бизнес-процессами некоммерческой организации. Научная новизна работы выражается в обосновании целесообразности применения теоретической базы в области бизнес-процессов к некоммерческой организации, не преследующей цели извлечения прибыли, с применением универсальной процессной модели фреймворк APQC PCF. Практическая значимость исследования заключается в возможности применения описанных алгоритмов совершенствования системы управления бизнес-процессами в деятельности любой организации, имеющей целью повысить свою эффективность за счет повышения процессной зрелости. / Using a process approach to doing business, which is based on a detailed analysis of existing business processes and their subsequent optimization, is one of the main sources of long-term competitive advantages not only for industrial enterprises, but also for firms that provide services. The aim of the master's thesis is to develop a methodology for making effective decisions to improve the business process management system of a non-profit organization. The scientific novelty of the work is expressed in substantiating the appropriateness of applying the theoretical base in the field of business processes to a non-profit organization that does not pursue the goal of making profit, using the universal process model of the APQC PCF framework. The practical significance of the study lies in the possibility of using the described algorithms for improving the business process management system in the activities of any organization with the goal of achieving high efficiency by increasing process maturity.