Submitted by André Daier (andredaier@gmail.com) on 2017-02-20T23:07:44Z No. of bitstreams: 1 Dissertação André Arruda Daier.pdf: 791354 bytes, checksum: b7de84dcf07d07a1933731878bf248af (MD5) / Rejected by Renata de Souza Nascimento (renata.souza@fgv.br), reason: André, boa noite Seu trabalho deve estar de acordo com as normas da ABNT, para que possamos aceita-lo. Realizar as alterações abaixo e submeter novamente: Verificar o tamanho da fonte (título do trabalho) - Times New Roman ou Arial 12. Retirar a formatação em Negrito do nome da escola e da fundação. Seu nome deve estar em letras maiúsculas A ficha catalográfica deve estar na parte inferior da página. Alterar a numeração das páginas. Por exemplo: se a Introdução foi a página 13, incluir o número 13 e seguir. Att on 2017-02-20T23:41:34Z (GMT) / Submitted by André Daier (andredaier@gmail.com) on 2017-02-20T23:52:46Z No. of bitstreams: 1 Dissertação André Arruda Daier.pdf: 765591 bytes, checksum: ed34e97ac57dee2fcfec657ce8474fe2 (MD5) / Approved for entry into archive by Renata de Souza Nascimento (renata.souza@fgv.br) on 2017-02-21T00:19:05Z (GMT) No. of bitstreams: 1 Dissertação André Arruda Daier.pdf: 765591 bytes, checksum: ed34e97ac57dee2fcfec657ce8474fe2 (MD5) / Made available in DSpace on 2017-02-21T18:50:19Z (GMT). No. of bitstreams: 1 Dissertação André Arruda Daier.pdf: 765591 bytes, checksum: ed34e97ac57dee2fcfec657ce8474fe2 (MD5) Previous issue date: 2017-02-07 / The aim of the present work was to find determinants of (i) the quantity of job offers placed at the Brazilian public municipal sector and (ii) the respective wage level. It was considered budgetary, demographic, macroeconomic, political and labour market variables. It was found that there are relationships between the quantity of job offers and wages in the public municipal sector and municipal payroll budget, age and level of education of hired employees, age and level of education of total workforce, wage of current employees at the public municipal sector, existence of second round of reelection of the mayor, and macroeconomic variables. The ratio of men and whites to the total workforce were found to have inverse relation to the quantity of job offers, but the relationship was not found when considering the wage level. The same relationship was not found for the private level of wages, municipal population, municipal GDP per capita, and the proportion of legislators in the same party or coalition of the mayor / Este trabalho buscou encontrar os determinantes de (i) a quantidade de vagas contratadas todos os anos no contexto do setor público municipal brasileiro e (ii) o nível salarial oferecido. Foram exploradas variáveis orçamentárias, demográficas, macroeconômicas, políticas e do mercado de trabalho público e privado. Foi constatado que existe relação entre a quantidade de vagas e salários contratados no setor público municipal e o orçamento público com pessoal e folha de pagamento, idade e escolaridade dos contratados, idade e escolaridade de toda a força de trabalho do Município, salário de pessoal já contratado do setor público municipal, existência de segundo turno em reeleição, e varáveis macroeconômicas. A proporção de homens e de brancos no Município tiveram relação negativa com quantidade de vagas contratadas, mas não foi encontrada relação com salários. Não foram encontradas relações relevantes entre vagas e salários e o salário oferecido no setor privado, a população do Município, o PIB per capita do Município e proporção de vereadores de mesmo partido ou coligação do prefeito.

Esta tese é composta por três ensaios em desenvolvimento econômico. O primeiro deles investiga as causas das desigualdades regionais existentes ao longo do território nacional através da análise dos impactos que o capital humano e as instituições exercem sobre os diferenciais observados nos níveis de renda domiciliar per capita média entre os municípios brasileiros. Tendo em vista a endogeneidade existente entre as variáveis explicativas e a variável explicada, foram empregados instrumentos para o capital humano e para as instituições. O capital humano foi tratado tanto de forma quantitativa quanto qualitativa, sendo instrumentalizado através da razão entre o número de professores no ensino fundamental e de pessoas entre seis e quinze anos no primeiro caso e através da razão entre o número de matrículas no ensino fundamental e de pessoas entre seis e quinze anos no segundo caso. A qualidade institucional, por sua vez, foi instrumentalizada através da proporção de pretos e pardos na população em 1872. Os resultados indicam que o retorno da qualidade institucional sobre a renda dos municípios é maior do que o observado para o capital humano, estando próximo aos resultados obtidos por Acemoglu, Gallego e Robinson (2014). Estas evidências são estáveis às diversas especificações e testes de robustez.Já o segundo ensaio investigou os efeitos da participação do setor público no emprego sobre o mercado de trabalho dos municípios brasileiros, o que foi feito a partir da avaliação de seu impacto sobre a duração da jornada de trabalho contratual semanal, a rotatividade da mão de obra, o grau de empreendedorismo da população, o nível de qualificação dos trabalhadores, a produtividade e a capacidade inovadora das localidades. As estratégias empíricas empregadas foram a estimação de um modelo com dados em painel e efeitos fixos e a estimação de um modelo com dados em corte transversal e variáveis instrumentais. No segundo caso, os instrumentos empregados para a participação do setor público no mercado de trabalho foram o fato de os municípios terem pertencido aos grandes ciclos coloniais (cana e/ou ouro), ou se localizarem próximo àqueles que pertenceram. As evidências empíricas indicam que o tamanho do mercado de trabalho do setor público tem impacto negativo sobre as jornadas de trabalho contratuais semanais, sobre a capacidade de o município desenvolver inovações e sobre a produtividade do trabalho. Por outro lado, o impacto sobre a rotatividade da mão de obra é positivo. Os resultados não foram robustos para a investigação dos impactos sobre o nível de qualificação dos trabalhadores e a capacidade empreendedora do município.Por fim, o terceiro ensaio investigou o impacto que a criação das novas universidades federais, ocorrida durante a década passada e focada em municípios situados no interior do País, teve sobre a renda per capita das economias locais. O estudo desenvolvido por Vinhais (2013) trata dessa questão a partir da estimação de um modelo de Diferenças-em-Diferenças com Pareamento por Escore de Propensão, através do qual encontra um efeito positivo de 3,3%. Entretanto, tal estratégia não leva em consideração os potenciais efeitos que a criação de um novo campus de uma universidade federal em um determinado município tem sobre as localidades que deste se avizinham. Com vistas a acomodar uma possível situação de equilíbrio geral, o terceiro ensaio aborda esta problemática a partir de um modelo de Diferenças-em-Diferenças com variável de tratamento contínuo. Neste, a variável de tratamento, ao invés de assumir caráter binário, é construída a partir de uma função que seja capaz de capturar os efeitos de transbordamento que a criação de novos campi em um determinado município possa ter tido sobre os municípios vizinhos. Com base nesta estratégia empírica, o impacto estimado foi de 4,52%, maior, portanto, do que o obtido na estimativa de Vinhais (2013). O estudo também mostrou que municípios de menor porte tendem a ser mais afetados pela criação de um novo campus (impacto de 5,6%). Por fim, foram realizados dois testes de falsificação, a partir dos quais se observou que os resultados aqui encontrados são robustos. / The present thesis is a collection of three essays in economic development. The first essay investigates the causes of regional inequalities by analyzing human capital and institutions impacts over differences in the mean of per capita household income among Brazilian municipalities. Human capital and institutions required the use of instruments, due to its endogeneity with the explained variable. Human capital was treated both quantitatively and qualitatively; the former was instrumentalized by the ratio of the number of basic educational level’s teachers and the number of people between six and fifteen years old enrolled at that level, and latter one by the ratio of the number of enrollments at basic educational level’s and the number of people between six and fifteen years old. For the institutional quality the instrument employed was the participation of blacks and “pardos” (individuals decendent of caucasian, african and indian ethinies) in population at the year 1872. Results showed that the return of institutional quality on the municipalities’ income is higher than the return observed for human capital, in close comparison to the results found in Acemoglu, Gallego and Robinson (2014). Evidences are stable to different model specifications and robustness tests.The second essay investigated the effects of the size of public sector at the Labor Markets of Brazilian municipalities. The impact of public sector was measured over the duration of weekly work hours contracts, labor turn-over, the number of people working at small businesses, labor qualification level, productivity and municipalities’ capacity to generate innovations. The essay shows the estimation of two models in order to empirically evaluate those impacts: one with panel data and fixed effects, and another with cross-section data and instrumental variables. In the latter model, the instruments to assess the participation of public sector in Labor Market were whether the municipality was part of the great colonial economic cycles in Brazil (sugarcane and gold), or was close to a municipality that was part of those cycles. Empirical evidence suggested that the size of public sector affects negatively the duration of weekly work hours contracts, municipality’s capacity to generate innovations and labor productivity. On the other hand, the impact on labor turn-over is positive. The results, however, were not robust regarding impacts over labor qualification level and the number of people working at small businesses.Finally, the third essay investigated the impacts of the opening of new federal government universities in Brazilian countryside municipalities over the per capita income of these local economies during the last decade. Vinhas (2013) estimates a model based on Differences-in-Differences method with Matching by Propensity Score to address this problem, and found a positive effect of 3,3%. However, such a strategy did not take into account potential effects of a new campus across neighboring municipalities. Therefore, to capture possible General Equilibrium effects, this third essay uses a Differences-in-Differences method with a continuous treatment variable. This variable is built from a function able to capture spillover effects of new campus in neighboring municipalities, instead of assuming a binary form. This empirical strategy resulted in an estimated positive effect of 4,52%, higher than the one found in Vinhais (2013). Results also showed that small municipalities might suffer higher effects with the creation of a new campus (a positive effect of 5,6%). Over more, the essay presents two falsification tests, both attesting the robustness of the results.

The purpose of the study is to investigate attitudes and opinions of police and fire association presidents and members about labor and management relations in their city and collective bargaining in general in the state. Presidents of fourteen police and fire associations were interviewed to obtain information about their experiences with collective bargaining or in seeking collective bargaining in local option elections. They were also asked about necessary changes in state and federal law on public sector collective bargaining. On the survey, the opinions of police officers, fire fighters, and private sector union members were similar. Respondents believe labor and management relations are satisfactory but not better than in past dealings. None of the private sector members believe their union is weaker at the bargaining table, while over a third of the police officers and fire fighters indicate their association is weaker. The primary reason for joining a union or association is to have more influence on issues of job and working conditions. On the survey factors, respondents agree that employee representation is necessary and worthwhile. The IAMAW is more effective in performing representational duties, followed by the fire fighters' associations and the various police associations. All three groups agree that members should support their association or union; however, IAMAW members disagree that employees be required to join. This is somewhat surprising considering union security sentiments. Police and fire fighters are not sure whether collective bargaining or strike rights are sufficient to balance their power in labor and management relations. Some recommendations are made as to the treatment of public sector unions under the law in the state of Texas.

The purpose of this study was to evaluate and examine governance structures and practices and service delivery to provide comprehensive understanding of governance and service delivery situation at sub-national levels in Namibia. Public service agencies are presumed to lack good governance practices which adversely affect service delivery. It was argued that good governance practices improve public service performance and ultimately enhances service delivery. Furthermore, the study noted that the delivery of basic services such as potable water, health, education, electricity and proper road communication can augment the living standard of the people. Various public service reforms undertaken by the Government of Republic of Namibia since independence in 1990 explain government’s resolve to good governance and improved service delivery. Consequently, workable relationship between government and citizens is needed to realise national development plans and Vision 2030. The study used the Oshana Region case study in order to determine whether governance practices have bearing on service delivery at sub-national levels in Namibia. Qualitative research approach was utilised and qualitative data were collected in addition to rigorous literature review and analysis. Scientifically, gathered information suggested that good governance practices are certainly fundamental to service delivery and subsequently improve people’s living standard particularly those residing in rural areas. The study found that the Namibian government exercised good governance practices and provided basic services to citizens. Nonetheless, inappropriate governance practices by some public institutions delay service delivery. The study concluded that while poor governance and ineffective service delivery are considerable challenges faced by public service, they are not insurmountable. The thesis acknowledged a significant progress made by creating governance structures at sub-national levels to provide and accelerate the delivery of essential services to citizens in Namibia. Notwithstanding the above, more still need to be done to improve the socio-economic welfare of Namibian people. Therefore, the research recommended that the Government of Republic of Namibia ought to provide sufficient resources and promote public participation to address the needs and aspirations of the citizens particularly the previously marginalised people in rural areas. Moreover, sub-national governance structures should be strengthened and essential government functions and services be devolved. / Public Administration and Management / D. (Public Administration)

Sammanfattning: Digitalisering framställs som den enskilt största förändringsfaktor som påverkar alla delar av samhället så även den offentliga sektorn. Elektronisk förvaltning används i syfte att skapa en öppnare förvaltning som stödjer innovation och delaktighet, underlätta människors vardag och ge högre kvalitet och effektivitet i verksamheterna. Därtill ska arbetet med e-förvaltning leda till lägre kostnad och största möjliga nyttan för såväl medborgare och företag som samhället i stort. Regeringens mål har sedan 2012 varit att Sverige ska vara bäst i världen på att använda digitaliseringens möjligheter. Sverige har också legat i topp i jämförelser med andra länder vad gäller internetanvändning och medborgarnas användning av e-förvaltningstjänster. Internationella jämförelser visar exempelvis att Sverige ligger på sjätte plats enligt FN:s senaste sammanställning över e-förvaltningens utveckling i världen (UN-E Government survey 2016). Samma år konstaterade dock också Riksrevisionen i sin rapport (RIR 2016:14) att de offentliga aktörerna inte driver utvecklingen i enlighet med regeringens mål och att mer kan göras för att utveckla e-förvaltningen. E-förvaltningen har enligt Riksrevisionen varit kortsiktig, delegerad och präglad av brist på helhetsansvar samt inte hanterats på ett kostnadseffektivt sätt. Med denna fallstudie har ambitionen varit att närmare undersöka dessa förhållanden i syfte att bidra med ny kunskap kring vad som behövs för ett mer framgångsrikt införande av e-tjänster. Till studieobjekt valdes en mellanstor kommun som 2015 införde en e-tjänst för ansökan om bygglov, kallad “MittBygge”.   I likhet med tidigare forskning visar och identifierar studiens resultat ett flertal avgörande framgångsfaktorer som behöver beaktas vid såväl planering, införande och uppföljning av nyttan vid införande av e-tjänster. Dessa framgångsfaktorer är: intern och extern kundfokus, utbildning, ledarskap, kommunikation, respons från intressenter, vikten av att mäta och definiera framgång, tillräckliga resurser, medarbetarnas delaktighet och engagemang. Studiens resultat visar även vilka hinder och utmaningar som kan tänkas dyka upp längs vägen mot mer effektiva och högkvalitativa e-tjänster. Dessa är frånvaro av effektiva mätetal, tidsbrist, låg prioritet, otillräckliga utbildningsinsatser, svårigheter att hitta och förstå information samt kommuninvånarnas sammanlagda upplevelse av e-tjänstens tillgänglighet. Studiens resultat visar även att värderingarna bakom offensiv kvalitetsutveckling, det vill säga, att sätta kunden i centrum, basera beslut på fakta, arbeta med processer, arbeta ständigt med förbättringar och skapa förutsättningar för delaktighet, inte bara erbjuder en bra teoretisk grund att stå på när en verksamhet ska utvecklas och ständigt bli bättre, utan utgör en helt nödvändig förutsättning för ett lyckat arbete. / Digitization is currently considered to be the most important factor of change affecting all parts of society, including the public sector. E-government is used to create more open public administration that supports innovation and participation, facilitates people's daily lives, providing higher quality and efficiency in the activities. In addition, e-government is expected to lower cost and maximize benefits for both citizens and companies as well as society at large. The goal of the Government has since 2012 been to make Sweden the leading country in the world in terms of utilizing the potential of digitization. Sweden has also been at the forefront in comparison with other countries in terms of internet use and citizens' use of e-government services. International comparisons show, for example, that Sweden is in sixth place, see the UN's latest compilation of e-government development in the world (UN-E Government survey 2016). However, in the same year, the Swedish National Audit Office (NAO) in its report (RIR 2016: 14) also found that public actors do not pursue this work according to Government objectives and that more can be done to develop e-government. According to the NAO, work on e-government has been short-term, overly delegated and characterized by a lack of overall responsibility and not managed in a cost-effective way. This case study sets out to investigate these conditions more closely, with a view to provide new knowledge about what is needed for a more successful introduction of e-services. A medium-sized municipality that introduced an e-service for the application for building permission, called "MittBygge", in 2015 was chosen as case study. Like previous research, this study identifies a number of crucial success factors that need to be taken into account when planning, introducing and following up the benefits of e-services. These success factors are: internal and external customer focus, education, leadership, communication, stakeholder response, the importance of measuring and defining success, sufficient resource allocation, employee involvement and commitment. The study's results also show the obstacles and challenges that may appear along the way towards more efficient and high-quality e-services. These are the absence of effective metrics, time constraints, low priority, insufficient educational efforts, difficulties with finding and understanding information, and the overall experience of e-service accessibility by the residents of the municipality. The results also show that the values behind offensive quality development, i.e.  putting the customer at the heart of the process, basing decisions on facts, working with processes, continuously working on improvements and creating conditions for stakeholder involvement, not only offers a good theoretical base for development and continuous improvement of activities but it is also an essential prerequisite for successful work. / <p>2018-06-27</p>

O setor de saúde pública convive com uma constante escassez de recursos combinada com uma necessidade crescente de investimentos em tecnologia e inovação. Portanto, é necessário que os gestores públicos de saúde busquem maneiras de maximizar o uso destes recursos orçamentários escassos. Uma das alternativas é implementar estudos sobre custos, que possibilitem ao gestor exercer o controle, o combate ao desperdício e o planejamento dos investimentos futuros. No entanto, na área governamental, existem outros grupos, além do gestor, que têm interesse em conhecer as informações de custos do setor de saúde. Esses grupos são chamados pela teoria da administração de Stakeholders. Cada stakeholder, tais como médicos, pacientes, fornecedores, sociedade entre outros podem demandar informações distintas de custos. Por este motivo, o objetivo deste trabalho é investigar qual o método de custeio que melhor se adequa as necessidades dos diferentes stakeholders de um hospital público. Para tanto, elaborou-se uma pesquisa bibliográfica que abordasse os métodos de custeio por absorção, custeio variável e custeio baseado em atividades, que são os métodos mais debatidos pela literatura contábil. Dessa forma, com objetivo de responder a questão de pesquisa, o presente trabalho desenvolve um cenário hipotético de um hospital universitário público, no qual estão identificados os seus stakeholders e suas respectivas necessidades de informações de custo. Como resultado das análises, observa-se que cada um destes stakeholders apresenta um método de custeio, ou uma combinação de dois destes, que melhor se adequa as suas necessidades de informação de custos. / The public health sector coexists with a constant shortage of resources combined with a growing need for investment in technology and innovation. Therefore, it is necessary for public health managers to look for ways to maximize the use of these scarce budget resources. One alternative is to implement studies on costs, in a way that the manager is able to take actions to control costs, fighting waste and planning future investments. However, in the governmental area, there are other groups in addition to the manager who have an interest in knowing the information of health sector costs. These groups are called by management theory as Stakeholders. Each stakeholder, such as doctors, patients, suppliers and society, among others may require different information of cost. Therefore, the aim of this study is to investigate what is the cost method that best suit the needs of different stakeholders in a public hospital. In view of that, the study uses a literature that addresses the methods of absorption costing, variable costing and activity-based costing, which are the methods most debated by the accounting literature. Thus, in order to answer the research question, this study develops a hypothetical scenario of a public university hospital, in which its stakeholders and their needs for cost information are identified. As a result of the analysis, it is observed that each of these stakeholders has a costing method, or a combination of two of these, that best suits their cost information needs.

[pt] Essa pesquisa pretende colaborar para um melhor entendimento da importância da governança e gestão de TI, à luz da Resource-based View, para vencer os modernos desafios que se impõem às organizações públicas brasileiras em sua missão institucional de oferecer uma prestação de serviços públicos aos cidadãos com qualidade, segurança e eficiência. O estudo foi desenvolvido com base nos dados coletados pelo TCU junto às 482 organizações que responderam ao Levantamento Integrado de Governança Organizacional Pública (iGov2017). Os dados foram tratados de forma quantitativa usando as técnicas multivariadas de análise de fatores e análise de cluster. Em seguida, comparou-se o desempenho dos quatro grupos formados, em termos de observância da legislação vigente no tocante à prestação de serviços públicos com qualidade. A pesquisa revelou que 47,7 por cento das organizações exibem níveis incipientes de governança e gestão de TI com impactos na qualidade da prestação de serviços públicos. Destacam-se negativamente os índices de gestão de riscos, gestão de níveis de serviço de TI e gestão da segurança da informação. Em contrapartida, 19 por cento das organizações revelaram níveis satisfatórios de resultados e maturidade de governança e gestão de TI. As evidências encontradas apontam uma correlação positiva entre a qualidade da governança e gestão de TI e os resultados finalísticos das organizações. Os resultados dessa pesquisa sugerem que uma orquestração multifacetada, harmônica e complexa, que assegure um alinhamento consistente e contínuo entre decisões estratégicas, alinhamento estratégico de TI, gestão de riscos, gestão e governança de TI, afeta decisivamente o desempenho das organizações brasileiras. / [en] This research aims to contribute towards a better understanding of the importance of IT governance and IT management, according to the Resource-based View, in order to overcome the modern challenges Brazilian public organizations face as part of their institutional mission of providing proper quality, secure and efficient public services to the citizens. The study was developed based on the data collected by the TCU from 482 organizations that responded to the Integrated Survey of Public Organizational Governance (iGov2017). The data was treated quantitatively using multivariate techniques such as common factor analysis and cluster analysis. Furthermore, a performance comparison of the concluding four groups was conducted, in terms of compliance with the current legislation regarding provision of high-quality public services. The survey revealed that 47,7 percent of the organizations exhibited incipient levels of IT governance and IT management with impacts on the quality of the public services provision. Indexes on risk management, IT service level management and information security management stood out negatively. On the other hand, 19 percent of the organizations showed satisfactory levels of results and maturity of IT governance and IT management. Evidence indicates that there is a positive correlation between the quality of IT governance and IT management and the targeted results of the organizations. The outcome of this research suggests that a complex, harmonious multifaceted orchestration that ensures a consistent and continuous alignment between strategic decisions, IT strategic alignment, risk management, IT governance and IT management decisively affects Brazilian public organizations performance.

Made available in DSpace on 2014-06-11T19:26:17Z (GMT). No. of bitstreams: 0 Previous issue date: 2010-02-19Bitstream added on 2014-06-13T19:13:24Z : No. of bitstreams: 1 freitas_wrs_me_bauru.pdf: 1354318 bytes, checksum: c56aac02fa29ed1e3a8ec8088bad9988 (MD5) / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / O objetivo desta pesquisa é identificar e verificar como as melhores práticas de gestão de recursos humanos estão sendo desenvolvidas nas universidades estaduais de São Paulo junto aos funcionários técnicos administrativos. Para realização deste estudo, adotou-se a abordagem qualitativa, por meio da estratégia de estudo de caso, onde foram analisada as práticas, a nível macro, da Universidade Estadual de Campinas (UNICAMP), Universidade Estadual Paulista Júlio de Mesquita Filho (UNESP) e da Universidade de São Paulo (USP). Para definir as melhores práticas, realizou-se uma análise teórico-empírica, além da triangulação das práticas entre os três casos, o que permitiu identificar práticas que: (a) aumentam a eficiência do processo de recrutamento e seleção, como a realização dos concursos por uma organização especializada na UNESP e o processo seletivo sumário na UNICAMP; (b) permitem maior rapidez na socialização e integração do novo funcionário na UNICAMP; (c) buscam aprimorar o conhecimento, as competências e promover o desenvolvimento, como o Programa de Desenvolvimento Gerencial e diversos outros programas da Agência de Formação Profissional (AFPU), o Programa Institucional de Apoio ao Servidor/Estudante do Grupo Gestor de Benefícios Sociais (GGBS), órgãos da UNICAMP, a bolsa complemento educacional e a promoção por escolaridade na UNESP, bem como palestras realizadas pelos professores da própria USP nas atividades de treinamento; (d) contribuem para a tomada de decisão quanto à treinamentos, carreira e remuneração, como o instrumento de avaliação de desempenho totalmente informatizado, com metodologia que visa atingir os objetivos organizacionais por meio do desenvolvimento das pessoas, através do planejamento, acompanhamento e avaliação, sustentado pela interação entre avaliador e avaliado na UNESP, bem como a existência... / The objective of this research is to identify and determine how best practices in human resource management are being developed at the universities in the São Paulo state universities with the technical administrative staff. For this study, we adopet a qualitative approach, the strategy of case study, which analyzed the practices at the macro level, the State University of Campinas (UNICAMP), São Paulo State University Júlio de Mesquita Filho (UNESP) and the University of São Paulo (USP). To determine best practice, there was a theoretical and empirical analysis, and tringulation of practice between the three cases, which allowed the identification of practices that: (a) increase the efficiency of the recruitment and selection, as invitations to tender by a specialized organization at UNESP and the selection process summary at UNICAMP; (b) allows for greater speed in the socialization and integration of new staff at UNICAMP; (c) seek to improve the knowledge, skills and foster the development, as the Program Management Development and various other programs of the Agency for Vocational Training (AFPU), the Institutional Program Support Server/Student Group Benefits Manager (GGBS), UNICAMP bodies, the complement educational scholarship and the promotion for education at UNESP, and lectures given by professors from USP own training activities; (d) contribute to decision making regarding training, career and remuneration as a tool for performance evaluation is fully computerized, using a methodology that aims achieving organizational objectives through the development of people through planning, monitoring and evaluation, supported by the interaction between evaluator and evaluated at UNESP, and the existence of a committee coordinating the process of evaluation units and acts as mediator between the manager and employee at the USP, and the team to evaluate the employee... (Complete abstract click electronic access below)

Submitted by Jamile Barbosa da Cruz (jamile.cruz@ucsal.br) on 2017-07-27T18:58:46Z No. of bitstreams: 1 MARQUES, CAS-2017.pdf: 2254762 bytes, checksum: 88a18abb5e68bf5f636120b1480f60d1 (MD5) / Approved for entry into archive by Rosemary Magalhães (rosemary.magalhaes@ucsal.br) on 2017-07-28T16:12:46Z (GMT) No. of bitstreams: 1 MARQUES, CAS-2017.pdf: 2254762 bytes, checksum: 88a18abb5e68bf5f636120b1480f60d1 (MD5) / Made available in DSpace on 2017-07-28T16:12:46Z (GMT). No. of bitstreams: 1 MARQUES, CAS-2017.pdf: 2254762 bytes, checksum: 88a18abb5e68bf5f636120b1480f60d1 (MD5) Previous issue date: 2017-03-21 / A cidade de Salvador, assim como outras metrópoles brasileiras, enfrenta sérios problemas de mobilidade urbana. O aumento expressivo do número de veículos, o baixo investimento em infraestrutura viária e em meios alternativos de transporte coletivo levaram aos congestionamentos cotidianos e a graves problemas de mobilidade urbana que afetam todos os trabalhadores, em especial, os Agentes de Fiscalização de Trânsito e Transporte. Objetivos: Conhecer e analisar as condições em que se realiza o trabalho dos referidos Agentes, os riscos nele presentes e a repercussão dessas condições sobre esses profissionais quanto à saúde e à satisfação com o trabalho. Método: Trata-se de uma pesquisa exploratória e analítico-descritiva, adotando como procedimentos a pesquisa documental e o estudo de campo, com levantamento de dados de uma amostra da população selecionada – 12 agentes de fiscalização trânsito e transporte –, mediante a aplicação de entrevista semiestruturada. Resultados: Os agentes têm vivenciado processos de desgaste biopsíquico, devido às condições precárias de trabalho e ao deficit de recursos humanos e materiais, fatores estes resultantes das mudanças políticas e de planejamento governamental que inviabilizam o desenvolvimento adequado de suas tarefas. Os agentes, por executar seu trabalho na rua, em local aberto, distantes da instituição, estão expostos às intempéries climáticas, ao contato direto com o usuário ou cliente, fator que tem se revelado propício a agressões, além da violência urbana. Conclusão: Paralelamente, verificou-se que há um ambiente de trabalho favorável às vivências positivas entre os agentes, pois as relações interpessoais ainda estão preservadas, manifestando-se como facilitadoras do processo de saúde, fortalecimento da categoria profissional e como elemento importante de satisfação com o trabalho. / Salvador city, like many other Brazilian metropolises, faces serious urban mobility issues. The expressive rise in the number of vehicles, the low investment in road infrastructure and alternative ways of mass transit have caused daily traffic jams, and serious urban mobility issues that affect all workers, especially the Traffic and Transportation Oversight Agents. Objectives: To know and analyze the conditions in which the work of these agents is done, the risks presented in it and the repercussion of those conditions on these professionals regarding their health and work satisfaction. Method: As to the objectives, it’s about an exploratory, and analytical and descriptive research, adopting the documentary research methodology and field study as procedure, with data collection of a selected population sample - 12 traffic and transportation oversight agents -, through the application of a semi-structured interview. Results: The agents have been experiencing a process of biopsychosocial impairment, due to the precarious work conditions and the deficit of human resources and instruments, factors that are the fallout of political shifts and governmental planning that make the proper development of their tasks unfeasible. The agents, due to performing their work on the streets, in open spaces and away from the institution, are exposed to the weather, to direct contact with the user or client, factors which have shown to be conductive to aggression and urban violence. Conclusion: Parallel to that, it’s been noted that there is a work environment that is favorable to the positive experiences between agents, since the interpersonal relationships are still preserved, manifesting as a facilitator in health development, strengthening of the professional category and as an important element of their work satisfaction.

A multi project environment entails challenges to project members as well as for the unit who governs the projects. The purpose of this paper is to create a greater knowledge about how project portfolio management can function in practice in different contexts. This paper concerns the public sector which creates additional challenges for the project portfolio management. They must for example always respect how projects will affect the society. Furthermore, the projects in public sector usually have a much stricter budget as well as greater demands. The paper is based on a qualitative study in which eight project managers have been asked how they experience the project portfolio management within the public sector. The answers can be interpreted to that the relationship between the principal and the project manager is crucial to how the project portfolio management is experienced, especially concerning the degree of participation and expectations. Furthermore, there are several aspects which suggests that the mother organization and the project management are clashing. This shows itself for example in resource allocation problems and quick decision making. One way to interpret this is that it depends on two different views on decision making. The public sector entails a bureaucratic system that according to some respondents often slows decisions down, decisions which they maybe view as self-evident. To have a good and effective project management in the public sector seems hard. It is suggested though, that the project portfolio management should be adjusted to the prerequisites that each organization entails. The study also shows the importance of the relationship between agent and principal and how it affects the possibilities to operate projects effectively. / En multiprojektmiljö innebär utmaningar för såväl projektmedlemmar som för den ledning som samordnar och projektstyr. Syftet med denna uppsats är att skapa större förståelse för hur projektstyrning kan gå till i praktiken i olika kontexter. Den offentliga sektorn som studien berör innebär ytterligare utmaningar för hanteringen av en multiprojektmiljö. Uppsatsen baseras på en kvalitativ studie med åtta projektledare där projektledare har frågats hur de upplever projektstyrningen inom offentlig sektor. Resultatet tyder på att den personliga kontakten mellan uppdragsgivare och projektledare kan vara avgörande för hur projektstyrningen upplevs, exempelvis är delaktighet och förväntningar viktigt. Vidare finns det även flera aspekter som tyder på att linjeorganisation och projektverksamheten krockar. Det här tar sig bland annat uttryck vid resursprioritering och snabb beslutsfattning. Föregående kan tolkas bero på olika perspektiv på beslutsfattande. Den offentliga sektorn innebär ett byråkratiskt system som ofta upplevs bromsar beslut som de själva kanske tycker är självklara. Att bedriva en bra och effektiv projektledning i offentlig sektor tycks således vara svårt. Däremot så föreslås det att effektiviseringsarbetet bör anpassas efter de förutsättningar som vardera organisationen har för att skapa ett så effektivt system som det bara går. Studien visar även vikten av hur det personliga förhållandet mellan uppdragsgivare och projektledare påverkar möjligheterna att bedriva projekt effektivt.