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No. of bitstreams: 1 pmdgi - helder haddad pós-banca.pdf: 11942280 bytes, checksum: 70cb69cb36998da51df1adaef7ab0e5c (MD5) Previous issue date: 2018-03-14 / Collecting as a consumer phenomenon has been studied from different perspectives, and its antecedent and consequent factors are vast and complex. This thesis brings as an original academic contribution the establishment of positive and significant theoretical relations between factors influencing and resulting from the collecting practice that stand out in the existing literature, arguing that positive emotional factors influence the thematic interest of the collector, which in turn provides emotional well-being and suppression of frustration, expansion and extension of the self and feelings of personal nostalgia. In order to meet the objective of investigating the correlations between the proposed constructs, a mixed methodological approach was adopted. The bibliographic survey served as a theoretical basis for the definition of hypotheses and the design of a conceptual model. The exploratory qualitative research carried out with five opinion leaders linked to the thesis’ object of study - the collectors of statues and action figures - consolidated an understanding about the motivators involved in this type of collection. Quantitative descriptive research occurred in three distinct phases. At first, scales were developed and adapted following recommended psychometric procedures. A sample with 250 collectors was used as a pre-test in order to determine the measurement model. After the validation and evaluation of the reliability of the scales, the theoretical relations hypothesized were analyzed by means of confirmatory factor analysis and structural equations modeling based on PLS. Two surveys were carried out with collectors of statues and action figures, one in Brazil, with a sample of 700 collectors, and another in the United States, with a sample of 250 collectors, comparing the results of the measurement and structural models. The results indicate that early positive emotions influence the thematic interest of the collector, leading him to collect as a form of identity expression (extension of the self) and search for the expansion of the self (expanded self), through the possession of collection objects, with effect on the individual's emotional wellbeing. Extended Self and Expanded Self constructs prove distinct in their conceptual perspectives. In addition, the age group is shown as an important moderating variable in the relationships between suppression of frustration and personal nostalgia - the objects of collection evoke memories and nostalgic feelings and play a compensatory role. On the other hand, the origin of the collectors (Brazil and USA) does not appear as a moderating variable of the predicted theoretical relations, which indicates indistinct influencing and resulting factors. As a general conclusion, the thesis offers a way for the construction of a theory on collectivism, with an unprecedented and initial understanding of relevant causal relations. / O colecionismo como fenômeno de consumo vem sendo estudado sob diferentes perspectivas, e seus fatores antecedentes e consequentes são vastos e complexos. Esta tese traz como contribuição acadêmica original o estabelecimento de relações teóricas positivas e significativas entre fatores influenciadores e resultantes da prática colecionista que se destacam na literatura existente, defendendo que fatores emocionais positivos influenciam no interesse temático do colecionador, que por sua vez proporciona bem-estar emocional e supressão de frustrações, expansão e extensão do self e sentimentos de nostalgia pessoal. Para atender ao objetivo de investigar as correlações entre os construtos propostos, adotou-se uma abordagem metodológica mista. O levantamento bibliográfico serviu como fundamentação teórica para a definição de hipóteses e desenho de um modelo conceitual. A pesquisa qualitativa exploratória realizada com cinco líderes de opinião ligados ao objeto de estudo da tese - os colecionadores de estátuas e figuras de ação – consolidou um maior entendimento a respeito dos motivadores envolvidos nesse tipo de coleção. A pesquisa quantitativa descritiva ocorreu em três fases distintas. Num primeiro momento, escalas foram desenvolvidas e adaptadas, seguindo procedimentos psicométricos recomendados. Uma amostra com 250 colecionadores foi utilizada como pré-teste, a fim de apurar o modelo de mensuração. Feita a validação e avaliação da confiabilidade das escalas, as relações teóricas hipotetizadas foram analisadas por meio de análise fatorial confirmatória e modelagem de equações estruturais baseada em PLS. Duas surveys foram realizadas com colecionadores de estátuas e figuras de ação, uma no Brasil, com amostra de 700 colecionadores, e outra nos Estados Unidos, com amostra de 250 colecionadores, comparando-se os resultados dos modelos de mensuração e estrutural. Os resultados apontam que emoções positivas antecipadas influenciam no interesse temático do colecionador, levando-o a colecionar como forma de expressão identitária (extensão do self) e busca pela ampliação do self (self expandido), por intermédio da posse dos objetos de coleção, com efeito no bem-estar emocional do indivíduo. Os construtos extensão do self e self expandido provam-se distintos em suas perspectivas conceituais. Ademais, faixa etária mostra-se como variável moderadora importante nas relações entre supressão de frustração e nostalgia pessoal – os objetos de coleção evocam memórias e sentimentos nostálgicos e cumprem um papel compensatório. Por outro lado, a origem dos colecionadores (Brasil e EUA) não surge como variável moderadora das relações teóricas previstas, o que indica fatores influenciadores e resultantes indistintos. Como conclusão geral, a tese oferece um caminho para a construção de uma teoria sobre o colecionismo, com um entendimento inédito e inicial de relações causais relevantes.

Submitted by Adriana Schneider Dallolio (adriana_schneider@yahoo.com) on 2017-12-12T16:21:41Z No. of bitstreams: 1 Dissertação_AdrianaSchneiderDallolio_12122017_Publicação.pdf: 1419246 bytes, checksum: 146569ac138f3717d8dc27a80002d53e (MD5) / Approved for entry into archive by Pamela Beltran Tonsa (pamela.tonsa@fgv.br) on 2017-12-12T16:23:43Z (GMT) No. of bitstreams: 1 Dissertação_AdrianaSchneiderDallolio_12122017_Publicação.pdf: 1419246 bytes, checksum: 146569ac138f3717d8dc27a80002d53e (MD5) / Made available in DSpace on 2017-12-13T11:43:25Z (GMT). No. of bitstreams: 1 Dissertação_AdrianaSchneiderDallolio_12122017_Publicação.pdf: 1419246 bytes, checksum: 146569ac138f3717d8dc27a80002d53e (MD5) Previous issue date: 2017-11-22 / A prática institucionalizada dos ritos de passagem, os quais historicamente apoiavam os indivíduos nos diversos períodos de transição da vida, parece ter se esvaziado nas sociedades contemporâneas. Alguns estudiosos, inclusive, destacam a lacuna dos ritos de iniciação, que marcavam a transição da infância para a adolescência; provocando, assim, um hiato identitário, as categorias antes claramente delimitadas tornam-se interpostas e as crianças perdem um importante mecanismo para lidar com a mudança. No entanto, considerando-se que o consumo viabiliza o autoconhecimento e a comunicação da identidade, o mercado assume um papel institucional cultural central, ao redor do qual essas crianças constroem suas identidades; principalmente no período mais crítico da transição, o da liminaridade. Caracterizada como um período de extrema ambiguidade do self e invisibilidade social, a fase liminar dos ritos de passagem é um tema sub-pesquisado e uma lente teórica fértil para se analisar o papel do consumo nesse período de transição entre dois espaços socioculturais concretos e reconhecidos, o da infância e o da adolescência. Portanto, este estudo realizou uma imersão no universo das meninas com idades entre oito e doze anos, pertencentes a esse grupo liminar denominado de tweens, contribuindo, assim, com uma perspectiva multifacetada do consumo e construção de identidade dessas meninas. Como em um trabalho artesanal de patchwork, o resultado final apresenta uma perspectiva única, porém formada pela reunião das diferentes concepções dos agentes envolvidos: - as mães, as meninas e a própria pesquisadora. Ao longo de dois anos, foram coletados dados através de diferentes técnicas, como entrevistas em profundidade com mães, no Brasil e EUA, observação participativa e diário introspectivo da pesquisadora, mãe de uma tween, e entrevistas filmadas por uma menina tween com suas próprias amigas; propiciando uma oportunidade única de retratar o universo das meninas por elas mesmas, com o mínimo possível de interferência da pesquisadora. Os resultados contribuem com estudos anteriores, ampliando a compreensão do comportamento das meninas e suas práticas de consumo e socialização, durante a transição. Ressaltando, inclusive, a influência do bullying nessas práticas. Além de destacar que a liminaridade pode ser vivenciada não só pelo indivíduo que passa pela transição, mas também por aqueles envolvidos emocionalmente nesse processo, no caso as mães. / The institutionalized practice of rites of passage, which historically supported individuals in the various periods of life transition, seems to have disappeared in contemporary societies. Some authors even highlight the gap in initiation rites that marked the transition from childhood to adolescence; thus, provoking an identity gap, previously clearly delimited categories become blurred and children lose an important mechanism to deal with change. However, considering that consumption enables the self-knowledge and the communication of one´s identity, the market assumes a central cultural institutional role, around which these children construct their identities; especially in the most critical period of transition, that of liminality. Characterized as a period of extreme self-ambiguity and social invisibility, the liminal phase of rites of passage is an under-researched topic and a fertile theoretical lens to analyze the role of consumption, in this period of transition between two concrete and recognized sociocultural spaces, childhood and adolescence. Therefore, this study carried out an immersion in the universe of girls between the ages of eight and twelve years old, who belong to this liminal group called tweens; and so, contributing with a multifaceted perspective of the consumption and identity construction of these girls. As in a hand-crafted patchwork, the final result presents a unique perspective, but formed by the assembling of different conceptions of the agents involved: - mothers, girls and the researcher herself. Over two years, data were collected through different techniques, such as in-depth interviews with mothers in Brazil and the USA, participant observation and introspective diary of the researcher, mother of a tween, and interviews filmed by a tween girl with her own friends; which provided a unique opportunity to portray the universe of the girls by themselves, with the least possible interference of the researcher. The results contribute to previous studies, increasing the understanding of the girls' behavior and their consumption and socialization practices during the transition. Also, they highlight the influence of bullying on these practices. Besides emphasizing that liminality can be experienced not only by the individual who goes through the transition, but also by those emotionally involved in this process, in this case, the mothers.

[pt] Este estudo busca identificar respostas afetivas decorrentes de perdas involuntárias de posses simbólicas de indivíduos de baixa renda que no período de 2003 a 2013 ascenderam socialmente, identificando-se como integrantes da classe média brasileira. Esses consumidores, em decorrência de crise econômica, sofreram perdas simbolicamente importantes que afetaram a constituição de parte do seu eu. Partindo da compreensão de que perdas de posses simbólicas extrapolam a simples privação material e estendem-se à construção de uma identidade adquirida, o trabalho propõe que respostas afetivas diante de perdas involuntárias estabelecem forte relação com as fases identificadas por Kübler-Ross (2000): negação, raiva, barganha, depressão e aceitação. Foram entrevistados doze consumidores que haviam ascendido socialmente e, recentemente, foram atingidos pela crise econômica, tendo sofrido abalos consideráveis em sua construção do eu. As entrevistas fenomenológicas foram conduzidas e interpretadas como proposto por Thompson, Locander e Pollio (1989; 2015). As fases de reação à perda ficaram evidentes nas experiências vividas pelos entrevistados, contribuindo para o entendimento de como perdas de posses simbólicas assemelham-se à morte da identidade e afetam o eu e sua extensão. A abordagem de Kubler-Ross (2000) procurou preencher lacuna teórica identificada por Black, (2011) e por Smyczek e Glowik (2011) com relação aos efeitos da perda no comportamento do consumidor. / [en] This study seek to identify affective answers due to involuntary losses of symbolic possessions of low-income people who socially ascended in the period from 2003 to 2013 identifying themselves as members of the Brazilian middle class. Due to the economic crisis, these consumers suffered symbolically significant losses that affected the constitution of part of their self. Starting from the understanding that those losses go beyond simple material deprivation and extend to the construction of an acquired identity, the work proposes that affective responses to involuntary losses stablish a strong relationship with the phases identified by Kubler-Ross (2000): denial, anger, bargaining, depression and acceptance. Twelve consumers who had risen socially and also were recently hit by the economic crisis were interviewed, having suffered considerable upheavals in their construction of the self. The phenomenological interviews were conducted and interpreted as proposed by Thompson, Locander and Pollio (1989 – 2015). The phases of reaction to loss were evident in the experience lived by the interviewees, contributing to the understanding how losses of symbolic possessions resemble the death of the identity also affect the self and its extent. Kubler-Ross s (2000) approach sought to fill the theoretical gap identified by Black (2011) and Smyczeck and Glowick (2011) regarding the effects of loss on consumer behavior.

[pt] O crescimento do poder aquisitivo da população de baixa renda no Brasil e a consequente alta na demanda por veículos por este estrato da sociedade fizeram crescer o mercado automotivo brasileiro na primeira década dos anos 2000. A próxima relação que esses consumidores passaram a ter com seus veículos tornase, então, o objeto de estudo da presente pesquisa, que tem como principal base teórica a teoria de eu estendido desenvolvida inicialmente por Belk. O autor estipula que objetos de consumo se tornam extensões do Eu de consumidores, devido aos simbolismos que carregam e representam. O objetivo final do estudo, portanto, é entender quais são os significados atribuídos por consumidores de baixa renda a seus carros e como os mesmos são representados como uma extensão do Eu desses indivíduos. Para isso, foram feitas entrevistas emprofundidade com consumidores de baixa renda da cidade do Rio de Janeiro possuidores de carros de passeio. A partir das entrevistas, foi possível a analisar a relação entre esses indivíduos e seus carros como uma extensão de si e, assim, chegar a algumas conclusões. / [en] The growth of the purchasing power of the low-income population in Brazil and the consequent increase on the demand for vehicles by this stratum of society made the Brazilian automotive market grow in the first decade of the 2000 s. The close relationship that these consumers began to have with their vehicles is the object of the present study, which has as its main theoretical base the theory developed initially by Belk. The author stipulates that consumption objects become extensions of one s self because of the symbolism it carries and represents. The main objective of the study, therefore, is to understand what are the meanings attributed by low-income consumers to their cars and how such vehicles are represented as an extension of the Self of these individuals. For this, in-depth interviews were conducted with low-income consumers in the city of Rio de Janeiro who owned cars. Based on the interviews, it was possible to identify the relationship between these individuals and their cars and, thus, come to some conclusions.

No description available.

「奢侈平民化」帶動奢侈品牌年年高成長的業績，卻迫使品牌必須面對截然不同的消費者態度與品味。品牌欲持續保有強勢地位，必須了解奢侈在消費者心目中的意義以及消費者如何評估奢侈品牌。因此，本研究欲探討台灣精品消費者認知中構成品牌奢侈的因素，建構衡量品牌奢侈之量表，並以量表探討消費者購買經驗對奢侈認知之影響，及分析個別品牌的現況及優劣勢，研擬具體的競爭策略方向。 本研究選取五個奢侈品牌作為分析標的，進行實證研究，期望達到下列研究目的： (1)驗證品牌奢侈量表，建立評估奢侈品牌的管理工具； (2)探討不同奢侈品牌購買經驗之消費者對各品牌奢侈認知的差異性； (3)探討各奢侈品牌在消費者心目中的知覺定位，擬定未來的策略方向。 依本研究之目的，擬定研究架構及確立抽樣設計，並發放問卷收集消費者資訊。之後以二階驗證性因素分析檢驗品牌奢侈量表模式品質；再利用量表探討不同購買經驗對奢侈認知的影響；最後則以多元尺度分析進行知覺定位分析，經實證分析得到以下研究發現： (1)品牌奢侈包含知覺炫耀性、知覺獨特性、知覺品質、知覺享樂價值與知覺延伸自我等五個構面，其影響力依序排列為知覺享樂價值>知覺延伸自我>知覺獨特性>知覺炫耀性>知覺品質。 (2)台灣地區消費者於購買奢侈品牌之產品後，對品牌奢侈程度的認知無明顯地降低，對品牌的奢侈評價與無購買經驗者沒有顯著差異。 (3)各奢侈品牌的改善重點主要包括知覺品質、知覺享樂價值以及知覺獨特性等三項，其中知覺品質為市場最重要之關鍵因素。 根據實證分析之結果，衍生出許多的策略涵意，包括掌握關鍵因素、規劃競爭策略以及未來發展方向等，可以作為奢侈品牌改善或塑造奢侈形象及規劃策略方向的參考依據。 / “Luxury Democratization” brings great growth to the luxury goods market, but also forced these brands to confront consumers with different attitudes and tastes. As a result, it is critical for luxury brand managers to understand consumer’s perception of brand luxury in order to maintain the brands’ luxury image. This research focused on the confirmation of Brand Luxury Scale to understand Taiwanese cousumers’ perception of brand luxury. Based on the Scale, the influence of purchase experience to luxury perception was tested, and the competitive advantages of five luxury brands were analyzed. Competitive strategies of each brand were futher developed. Research was conducted by using five luxury brands and expected to achieve the following research purposes: (1)Confirm the Brand Luxury Scale to establish a managerial tool for brand luxuriousness evaluation; (2)Use the Brand Luxury Scale to evaluate the influence of purchase experience to luxury perception; (3)Use the Brand Luxury Scale to evaluate consumers’ perception of different brands, and seek to imply different competitive strategies for these brands base on the analysis. After the conduction of research framework, sampling design and data collection, Secondary Comfirmatory Factor Analysis was used to confirm the structure of Brand Luxury Scale. 1-Way ANOVA was used to test the influence of purchase experience to luxury perception. Finally, Multi-Dimensional Scaling Analysis was implied to analyze the perceptual position of each brand. The research findings are as below: (1)Brand Luxury is constructed by five dimensions: Perceived Conspicuousness, Perceived Uniqueness, Perceived Quality, Perceived Hedonic, and Perceived Extended-self. The order of dimensional influence is Perceived Hedonic> Perceived Extended -self> Perceived Uniqueness> Perceived Conspicuousness> Perceived Quality. (2)No difference in brand luxury perception between different purchasing experience consumers was found, showing that the perceptions of brand luxury of Taiwanese consumers’ remain unchanged after purchase. (3)Perceived Quality is the most important dimension of all, and the five luxury brands tested needs to improve in dimensions of Perceived Quality, Perceived Hedonic, and Perceived Uniqueness. According to the results, several managerial implications were derived, including key factors in marketing and competitive strategy of each brand. These strategies can be used in improving the performance of perceived luxuriousness of brand, enhancing brand luxury image, and planning the direction of luxury marketing and brand strategy.

Background: We live in a world where not everyone is employed; numerous people havelost their jobs due to several factors where one of them is the economic crisis. This has hada huge impact on Sweden and the unemployment rate. Previous research has shown thatinflation, unemployment, and high interest rates represent risks to consumer welfare. We all consume daily, or on occasions, but how do unemployed consumers consume, what do they consume and why? In this area, the authors have found a knowledge gap in literature; therefore exploring this phenomenon is of interest.   Purpose: The purpose of this study is to explore and illustrate how consumers who have experienced a life transition, from employment to unemployment, are affected by this and how it has an impact on their consumption.   Method: This is an exploratory study performed with a qualitative and an abductive approach, where the authors used primary data collection through semi-structured in-depth interviews in Swedish with 16 unemployed consumers. These unemployed consumers were selected at Arbetsförmedlingen, the public employment service, in Jönköping.   Results: By living in unemployment the consumers have been affected psychologically, physically, financially and socially. Their identity has changed for each of them since they have to adapt to the new circumstances in their life. The new life situation has had an impact on the consumer’s well-being where depression, anxiety, and a feeling of being the underdog in the society is present. Their new life situation has implied a change in their consumption behavior since they nowadays have to prioritize the basic needs. Many of the respondents used explicit and implicit shopping-list in order to reduce their impulse buying. The contribution that the authors have done to the theory of resistance is a fourth category called ‘Everyday life resistance’ which explains the behavior of people who live in unemployment, i.e. they always have to think about resisting temptations, wants, desires, and avoiding situations where the result may be unnecessary consumption. The consumers in this study are highly involved in their consumption behavior, which the authors have chosen to call ‘reversed habitual decision making’. This kind of involvement is very high despite the high- or low risk category of the product. Their new life situation has made them more aware of product alternatives, market supply, prices, and also knowledge about their own resistance in the marketplace. / Bakgrund: Vi lever i en värld där inte alla har en anställning, en omfattande andel av befolkningen har förlorat sitt jobb på grund av flera faktorer, där en av dem är den ekonomiska krisen. Detta har haft en stor påverkan på Sverige och dess arbetslöshet. Föregående studier har visat att inflation, arbetslöshet och hög räntesats representerar risk för konsumentens välbefinnande. Vi alla konsumerar dagligen eller vid speciella tillfällen, men hur konsumerar en arbetslös konsument, vad konsumerar dem och varför? Inom detta område har författarna funnit ett kunskaps gap i litteraturen, därav är en undersökning av detta fenomen av intresse.   Syfte: Syftet med denna studie är att utforska och illustrera hur konsumenter som har genomgått en livsförändring, från att ha varit anställd till att vara arbetslös, är påverkade av detta och hur detta har inverkat på deras konsumtion.   Metod: Detta är en explorativ studie genomförd med en kvalitativ och abduktiv tillvägagångssätt där författarna har använt sig av primär information samlad genom, till viss del, strukturerade djupgående intervjuer på svenska med 16 arbetslösa konsumenter. Dessa var utvalda vid Arbetsförmedlingen i Jönköping.   Resultat: Att leva som arbetslös har påverkat konsumenterna psykologiskt, fysiskt, finansiellt och socialt. Deras identitet har förändrats då de måste anpassa sig till den nya livssituationen. Den nya situationen har påverkat konsumenternas hälsa då de känner av depression, ängslan och känner sig mindre värda i samhället. Deras nya livssituation har inneburit en det förändringar i deras konsument beteende eftersom de numera måste prioritera sina primära behov. Många av studiens deltagare använde sig av explicita och implicita inköpslistor för att minimera spontanköp. Författarnas bidrag till teorin om motstånd är en fjärde kategori kallad ‘Vardagligt motstånd’ vilket förklarar beteendet hos arbetslösa personer dvs. de måste hela tiden tänka på att motstå frestelser, begär och försöka undvika situationer där onödiga inköp kan uppstå. Konsumenterna i denna studie är synnerligen involverade i sitt konsument beteende, detta har författarna valt att benämna ’omvänt rutin besluts genomförande’. Denna typ av involvering är väldigt hög oavsett om produktkategorin innebär hög- eller låg risk. Deras nya livssituation har gjort dem mer medvetna om alternativa produkter, marknadens utbud, priser och ny kunskap om deras egna motstånd inom konsumtionssamhället.

<p><strong>Background:</strong> We live in a world where not everyone is employed; numerous people havelost their jobs due to several factors where one of them is the economic crisis. This has hada huge impact on Sweden and the unemployment rate. Previous research has shown thatinflation, unemployment, and high interest rates represent risks to consumer welfare. We all consume daily, or on occasions, but how do unemployed consumers consume, what do they consume and why? In this area, the authors have found a knowledge gap in literature; therefore exploring this phenomenon is of interest.</p><p> </p><p><strong>Purpose:</strong> The purpose of this study is to explore and illustrate how consumers who have experienced a life transition, from employment to unemployment, are affected by this and how it has an impact on their consumption.</p><p> </p><p><strong>Method:</strong> This is an exploratory study performed with a qualitative and an abductive approach, where the authors used primary data collection through semi-structured in-depth interviews in Swedish with 16 unemployed consumers. These unemployed consumers were selected at Arbetsförmedlingen, the public employment service, in Jönköping.</p><p> </p><p><strong>Results:</strong> By living in unemployment the consumers have been affected psychologically, physically, financially and socially. Their identity has changed for each of them since they have to adapt to the new circumstances in their life. The new life situation has had an impact on the consumer’s well-being where depression, anxiety, and a feeling of being the underdog in the society is present. Their new life situation has implied a change in their consumption behavior since they nowadays have to prioritize the basic needs. Many of the respondents used explicit and implicit shopping-list in order to reduce their impulse buying. The contribution that the authors have done to the theory of resistance is a fourth category called ‘Everyday life resistance’ which explains the behavior of people who live in unemployment, i.e. they always have to think about resisting temptations, wants, desires, and avoiding situations where the result may be unnecessary consumption. The consumers in this study are highly involved in their consumption behavior, which the authors have chosen to call ‘reversed habitual decision making’. This kind of involvement is very high despite the high- or low risk category of the product. Their new life situation has made them more aware of product alternatives, market supply, prices, and also knowledge about their own resistance in the marketplace.</p> / <p><strong>Bakgrund:</strong> Vi lever i en värld där inte alla har en anställning, en omfattande andel av befolkningen har förlorat sitt jobb på grund av flera faktorer, där en av dem är den ekonomiska krisen. Detta har haft en stor påverkan på Sverige och dess arbetslöshet. Föregående studier har visat att inflation, arbetslöshet och hög räntesats representerar risk för konsumentens välbefinnande. Vi alla konsumerar dagligen eller vid speciella tillfällen, men hur konsumerar en arbetslös konsument, vad konsumerar dem och varför? Inom detta område har författarna funnit ett kunskaps gap i litteraturen, därav är en undersökning av detta fenomen av intresse.</p><p> </p><p><strong>Syfte:</strong> Syftet med denna studie är att utforska och illustrera hur konsumenter som har genomgått en livsförändring, från att ha varit anställd till att vara arbetslös, är påverkade av detta och hur detta har inverkat på deras konsumtion.</p><p> </p><p><strong>Metod:</strong> Detta är en explorativ studie genomförd med en kvalitativ och abduktiv tillvägagångssätt där författarna har använt sig av primär information samlad genom, till viss del, strukturerade djupgående intervjuer på svenska med 16 arbetslösa konsumenter. Dessa var utvalda vid Arbetsförmedlingen i Jönköping.</p><p> </p><p><strong>Resultat:</strong> Att leva som arbetslös har påverkat konsumenterna psykologiskt, fysiskt, finansiellt och socialt. Deras identitet har förändrats då de måste anpassa sig till den nya livssituationen. Den nya situationen har påverkat konsumenternas hälsa då de känner av depression, ängslan och känner sig mindre värda i samhället. Deras nya livssituation har inneburit en det förändringar i deras konsument beteende eftersom de numera måste prioritera sina primära behov. Många av studiens deltagare använde sig av explicita och implicita inköpslistor för att minimera spontanköp. Författarnas bidrag till teorin om motstånd är en fjärde kategori kallad ‘Vardagligt motstånd’ vilket förklarar beteendet hos arbetslösa personer dvs. de måste hela tiden tänka på att motstå frestelser, begär och försöka undvika situationer där onödiga inköp kan uppstå. Konsumenterna i denna studie är synnerligen involverade i sitt konsument beteende, detta har författarna valt att benämna ’omvänt rutin besluts genomförande’. Denna typ av involvering är väldigt hög oavsett om produktkategorin innebär hög- eller låg risk. Deras nya livssituation har gjort dem mer medvetna om alternativa produkter, marknadens utbud, priser och ny kunskap om deras egna motstånd inom konsumtionssamhället.</p>