Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / This paper aims to develop a model that analyzes the influences of organizational values on organizational commitment, entrenchment and consent, as antecedent variable, and work performance, as a consequent variable. In order to reach the goal outlined, a research of an exploratory and conclusive descriptive and explanatory nature was carried out, using a mixed, quantitative and qualitative approach. Thus, the research was structured and two phases: phase I - quantitative and phase II - qualitative. In the first phase, the data were collected from the application of a closed questionnaire, which integrated questions related to commitment, entrenchment and consent, organizational values and work performance. For the quantitative data, the data analysis was performed using the structural equation modeling technique. In the second phase, the data were collected through semi-structured interviews with the managers. The analysis of the qualitative data was carried out using the technique of content analysis. The results allowed to identify which systems of different values determine the establishment of each organizational ties, and a larger set of values is understood by the managers as associated to the commitment ties. When testing the influences between the constructs, it was verified that the dimensions concern with the collectivity, autonomy, dominance and well-being are organizational values with power to explain, in parts, the tie of commitment. Yet, it has been observed that well-being is a predictor of the tie of entrenchment and the realization and mastery of consent. On the consequent, it was verified that the commitment and consent were able to explain the performance of the individual in the work, being the entrenchment did not present significant relation of influence with this construct. The interviews allowed to indicate that the performance of the compromised individual is considerably different from the type of performance triggered by entrenched or consenting workers. It was observed that the concept of what is a "good worker" resembles characteristics that explain the notion of the tie of commitment. The denominations assigned by managers for each ties reveal an active sense for the characteristics of being compromised, a pejorative sense for being entrenched, and a passive sense for consent. It is hoped that the results of this study contribute to the progress of the theoretical and conceptual design of the different ties developed by the worker with his organization. / Este trabalho tem por objetivo desenvolver um modelo que analise as influências dos valores organizacionais nos vínculos de comprometimento, entrincheiramento e consentimento organizacionais, como variável antecedente e o desempenho no trabalho, como variável consequente. Para alcançar o objetivo traçado, realizou-se uma pesquisa de natureza exploratória e conclusiva descritiva e explicativa, com o emprego de abordagem de métodos mistos, quantitativos e qualitativos. Assim, a pesquisa foi estruturada e duas fases: fase I – quantitativa e fase II – qualitativa. Na primeira fase, os dados foram coletados a partir da aplicação de um questionário de pesquisa fechado, que integrou questões referentes aos vínculos de comprometimento, entrincheiramento e consentimento organizacionais, valores organizacionais e desempenho no trabalho. Para os dados quantitativos, a análise de dados foi operacionalizada por meio da técnica de modelagem de equações estruturais. Na segunda fase, os dados foram coletados por meio da realização de entrevistas semiestruturadas com os gestores. A análise dos dados qualitativos foi realizada com o emprego da técnica de análise de conteúdo. Os resultados permitiram identificar que sistemas de valores distintos determinam o estabelecimento de cada vínculo organizacional, sendo que um conjunto maior de valores é compreendido pelos gestores como associado ao vínculo de comprometimento. Ao testar as influências entres os construtos, verificou-se que as dimensões preocupação com a coletividade, autonomia, domínio e bem-estar são valores organizacionais com poder para explicar, em partes, o vínculo de comprometimento. Ainda, observou-se que o bem-estar é um preditor do vínculo de entrincheiramento e a realização e o domínio do consentimento. Sobre os consequentes, verificou-se que o comprometimento e consentimento conseguiram explicar o desempenho do indivíduo no trabalho, sendo que o entrincheiramento não apresentou relação de influência significante com este construto. A realização das entrevistas permitiu apontar que o desempenho do indivíduo comprometido se distingue consideravelmente do tipo de desempenho desencadeado por trabalhadores entrincheirados ou consentidos. Observou-se que o conceito do que é um “bom trabalhador” assemelha-se com características que explicam a noção do vínculo de comprometimento. As denominações atribuídas pelos gestores para cada vínculo, revelam um sentido ativo para as características de estar comprometido, um sentido pejorativo para estar entrincheirado e um sentido passivo para estar consentido. Espera-se que os resultados deste estudo contribuam para o progresso do delineamento teórico e conceitual dos diferentes vínculos desenvolvidos pelo trabalhador com a sua organização.

This diploma thesis describes and analyses the factors influences the working performance. It deals with the basic terms from the management area about the working performance. Mainly the terms work performance, work efficiency, working performance management are described, also the factors influencing the working efficiency are described. It clarifies the difference between the personal assumptions for the working performance relating directly with the worker and external factors, which cannot be influenced by the worker. Thesis is closely aimed at the process and setting which emerges from the organisation running. These factors are verified by the research done at the secondary school in Pribram. The research is executed by quantitative method with the usage of questionnaires. These questionnaires were drawn up that it enabled to compare with the analysis of current definitions of the working performance and working productivity. In the implementation of the research were compared the influences of the individual groups of factors which influence the pedagogical workers' working productivity on the secondary high schools in Pribram. The analysis of the current definitions dealing with the working performance and productivity were confirmed.

The aim of this study is to investigate and identify perceptions, problems and challenges that may arise for wage-setting managers as well as individual employees when working with a performance-based payroll system. A letter of formal notice was sent to a recruitment company inviting them to participate in the study, which also included an explanation of the study’s purpose, approach and procedure. Data was collected through semi-structured interviews with nine participants, including the wage-setting manager. The study has given insight into how these participants perform in relation to the performance-based payroll system and the results of the study imply that their experiences vary to a great extent. The wage-setting manager believes that the payroll system is well-functioning. However, he finds challenges in creating a common interpretation of the salary criterias with his employees, as well as communicating the basis of his wage-setting decisions. For employees, results show that the payroll system contributes to experiences of increased motivation and development, as well as stress. Additionally, the study indicates that the results reflect a gender perspective as the women in the study are more prone to stress caused by the performance-based payroll system than men.

This research is aimed at investigating the perceptions of employees regarding the utilization of the in-house Employee Assistance Programme mode in the North West Department of Education. The objectives of the study were: 1. To define EAP and describe its different models through literature review; 2. To determine the extent to which employees are aware of the in-house EAP service; 3. To determine the perceptions of the employees regarding the in-house EAP model; 4. To formulate the functioning of the in-house model; and 5. To provide conclusions and recommendations. RESULTS/FINDINGS From the information gathered, the employees’ perceptions regarding the use of in-house EAP model is negative. RECOMMENDATIONS The researcher proposes the following recommendations: Management support Senior managers must support the programme and take it as one of those programmes that, when properly utilized, will assist the employer to attain its strategic goal. Marketing the programme An extensive marketing strategy has to be put in place and implemented. This must, among other things, outline the rationale, advantages, and disadvantages of the programme in general as well as an in-house EAP model in particular. This could as well motivate the reason why an in-house EAP model is a viable option for the Department. / Dissertation (M.Soc.Sci (Employee Assistance Programme))--University of Pretoria, 2007. / Social Work and Criminology / MSocSci / unrestricted

My purpose with the envisaged study was to determine the effect a critical incident have on employees and how their functioning, psychosocially and at work is affected. Furthermore the goal was to determine if the employees who was affected by a critical incident was exposed to Critical Incident Stress Management (CISM) intervention, and if so did it have an impact on their functioning ( Psychosocial and work performance). An extended literature study was conducted to comprehend the meaning of trauma, the different facets of trauma, how it can impact on an emotional, physical, cognitive and behavioural level. The literature study further focused on the impact of a critical incident on the work performance and family life of the employee. Attention was given to the models in CISM intervention, the role of Employee assistance programs as well as the perceived outcomes of interventions the respondents were exposed to. In the study, data was collected in a qualitative as well as a quantitative manner. In the quantitative study two questionnaires were used as tool to collect information. In the qualitative study the researcher used clinical case notes as part of the document analysis as well as a semi structured interview with both the employee as well as the manager as data sources. Respondents (therapists) were selected according to the probability sampling procedure for the quantitative study and respondents volunteered to participate in the qualitative study after participating in the quantitative study. Participation in the study was voluntary and the participation rate in the quantitative study was 67.5% and in the qualitative study 22.22% It was evident from the study that employees were affected by a variety of critical incidents divergent in severity, circumstances and duration. The impact on each individual was unique and responses ranged in terms of severity. It was evident from the study that employees were affected by the critical incident and subsequently their work performance and psychosocial functioning was affected. The study managed to provide sufficient evidence on the impact of the critical incident on the psychosocial functioning and work performance of the employee. The research proved that individual counselling is effective in working through the incident and improving the psychosocial functioning and work performance significantly. The study also proved that intervention in the form of defusing, debriefing, individual counselling and aftercare is effective in addressing employees' reactions, supporting them to recover emotionally from the critical incident and improving their psychosocial functioning and subsequently their work performance. Conclusions and recommendations were made in terms of the empirical findings. The researcher hope that these conclusions and recommendations will be of value and contribute to the study field of CISM and EAP and have a positive impact on employees exposed to critical incidents and their recovery process. / Thesis (DPhil)--University of Pretoria, 2011. / Social Work and Criminology / unrestricted

The thesis focuses on an evaluation of an employee motivation scheme in a cold storage at HOPI s.r.o. The main objective is to propose recommendations in order to improve the employee motivation scheme. The thesis predominantly focuses on the ordinary warehouse workers (picker, handler, truck drivers, etc.). The scheme has set objectives that are met in the context of the logistics environment, which itself, is characterised by certain specifics. To reach the objective, I conducted a survey of employee satisfaction, surveys within recruitment agencies and interviews with the HOPI warehouse workers. The practical part of the work is based on the internal documentation of HOPI, as well as the information provided by the representatives of the recruitment agencies.

Att få ut det bästa och mesta av varje medarbetare har blivit allt viktigare i dagens samhälle. Vi förväntas vara både produktiva och effektiva i allt vi gör. Men vad är det egentligen som samvarierar med den individuella arbetsprestationen? Är det hur engagerade vi är i arbetet, vår prestationsbaserade självkänsla eller ligger det till och med i vår personlighet? Finns det verktyg att använda vid rekrytering som kan förutsäga något om hur en individ kommer att prestera i arbetet? Syftet med föreliggande studie var att undersöka huruvida arbetsengagemang, personlighet och prestationsbaserad självkänsla är av betydelse för den upplevda individuella arbetsprestationen. I studien studerades validerade test som mäter personlighet (Mini-IPIP6), prestationsbaserad självkänsla (PBSE) och arbetsengagemang (UWES9) i förhållande till den individuella arbetsprestationen (IWPQ) för att undersöka vilka samband som finns. En webb-enkät bestående av dessa fyra frågeformulär sammanställdes och kompletterades med bakgrundsfrågor. Insamlade data analyserades med hjälp av korrelations- och regressionsanalyser. I studien deltog 250 personer (M = 34 år, SD = 11 år) med olika bakgrund, och det enda inklusionskriteriet var att ha någon form av arbetslivserfarenhet. Resultaten visade att arbetsengagemang var den variabel som i störst utsträckning kunde förutsäga en god individuell arbetsprestation medan personlighetsdimensionerna neuroticism och ärlighet var de variabler som i störst utsträckning kunde förutsäga ett kontraproduktivt arbetsbeteende. Slutsatsen i föreliggande studie blev därmed att frågeformulär som mäter arbetsengagemang (UWES9) är det bäst lämpade av Mini-IPIP6, PBSE och UWES9, då syftet är att försöka förutsäga en god upplevd individuell arbetsprestation. / Getting the best and most out of every employee has become more important in today's society. We are expected to be both productive and efficient in everything we do. But what exactly does coincide with the individual work performance? Is it how committed we are at work, our self-esteem or is it even our personality? Are there any tools for recruiting who can say something about how someone will perform at work? The purpose of the present study was to investigate whether employee engagement, personality and performance-based self-esteem are of importance to the perceived individual work performance. The study examined validated tests that measure personality (Mini-IPIP6), performance-based self-esteem (PBSE) and work engagement (UWES9) in relation to the individual work performance (IWPQ) to investigate which relationships that exist. A web questionnaire with these four questionnaires was compiled and supplemented with background issues. The collected data were analyzed using correlation and regression analyzes. The study comprised 250 people (M = 34 years, SD = 11 years) with different backgrounds, and the only inclusion criterion was to have some form of work experience. The results showed that work engagement was the best variable to predict a good individual work performance, while the personality dimensions, neuroticism and honesty, were the best variables to predict a counterproductive work behavior. The conclusion in this study was that questionnaires that measure work engagement (UWES9) are best suited of Mini-IPIP6, PBSE and UWES9, when the purpose is to try to predict a good perceived individual work performance.

En utmaning för företag runtom hela världen är individuella arbetsprestationer, vilket har lett till omfattande forskning kring ämnet. Personlighet har visat sig vara en av de faktorer som har betydande roll för individuella arbetsprestationer. Syftet med föreliggande studie var att undersöka sambandet mellan personlighet och självupplevd individuell arbetsprestation samt att undersöka vilket personlighetsdrag som kan förklara mest av variationen av den självupplevda individuella arbetsprestationen. En kvantitativ studie gjordes med en webbaserad enkät innehållandes totalt 75 frågor. Mätinstrumenten Mini-IPIP6, SD3 och IWPQ användes för att mäta personlighet och självupplevd individuell arbetsprestation utifrån självskattningsskalor. Totalt deltog 302 personer i studien (M = 44 år, SD = 13.2, range 20 - 74 år, 72% kvinnor). Det enda kravet för att få deltaga i studien var att respondenten hade någon form av yrkeslivserfarenhet på minst 50% under minst 3 månaders tid. Den genomsnittliga arbetslivserfarenheten uppgick till M = 22.4 år (SD = 13.2, range 0.7 - 51 år). Resultaten visade att narcissism hade störst betydelse för självupplevd kontextuell prestation och uppgiftsbaserad prestation medans psykopati visade sig ha störst betydelse för självupplevd kontraproduktivt arbetsbeteende. Vår slutsats är att personlighet är en prediktor för självupplevd individuell arbetsprestation. / A challenge for companies around the world is individual work performance, which has led to extensive research on the subject. Personality has proven to be one of the factors that play a significant role in individual work performance. The purpose of the present study was to investigate the relationship between personality and self-perceived individual work performance and to investigate which personality traits can explain most of the variations of the self-perceived individual work performance. A quantitative study was conducted with a web-based questionnaire containing a total of 75 questions. The measuring instruments MiniIPIP6, SD3, and IWPQ were used to measure personality and self-perceived individual work performance based on self-assessment scales. A total of 302 persons participated in the study (M = 44 years, SD = 13.2, range 20 - 74 years, 72% women). The only requirement to participate in the study was that the respondent had some form of professional experience of at least 50% for at least 3 months. The average work experience was M = 22.4 years (SD = 13.2, range 0.7 - 51 years). The results showed that narcissism had the greatest significance for selfperceived contextual performance and task performance while psychopathy proved to be most important for self-perceived counterproductive work behavior. Our conclusion is that personality is a predictor of self-perceived individual work performance.

Globalization in the past few decades has been marked by increased mobility of highly skilled workers from one country to another. Even though self-initiated expatriation is a widespread phenomenon, it is a relatively under-researched phenomenon in the academic literature, especially in an organizational context. Existing literature shows that not all individuals are equally suited to embark on a new life in another country, and self-initiated expatriates (SIEs) could be particularly susceptible to failure since they have no support from a home organization. This study was designed to investigate the experiences of self-initiated professional expatriates and the effect it had on their work performance. The purpose was to understand how their organizational and social experience affected their cross-cultural adjustment process and in turn affected their individual work performance. The researcher used a qualitative method using semi-structured interviews, observations, and documents with ten self-initiated expatriates. This study contributed to the expanding literature on the experiences of self-initiated expatriates, specifically how different support systems affected cross-cultural adjustment and individual work performance.

This thesis “Proposal for an Employee Assessment System“ deals with a proposal for workers` evaluation including rewards and workers` professional development. The assessment and reward system is a very efficient motivation factor. Hence this system needs to be just and absolutely clear to the workers. Based on an analysis of a current state in the company described in the practical part of this thesis, I shall propose a new and more efficient assessment system.