This thesis examines the factors behind politicians' ‘missing tweets’. Missing tweets are posts that were once available on Twitter but are no longer accessible. Despite numerous studies on the Twitter behavior of politicians, few explore the dynamics around politicians’ missing tweets. This study fills this research gap by examining the extent of, and possible factors associated with, missing tweets among parliamentarians active on Twitter in 2018 in six Western European countries (Denmark, France, Germany, Italy, the United Kingdom, and Sweden). Empirically, this study uses replication material from Castanho Silva and Proksch (2021a) to identify the number of missing tweets per parliamentarian, finding that 21.8% of the tweets from 2018 had disappeared from the platform by October 2021. To determine the factors associated with these missing tweets four hypotheses are tested, examining mass deletion, gendered incivility, intra-party conflict, and populism. The results find that there is no association between gender or intra-party conflict and missing tweets. Furthermore, parliamentarians generally do not engage in mass deletion of tweets, but when they do those who have since left parliament are overrepresented. Lastly, there is a positive association between the level of populism and the number of missing tweets. The results of this thesis highlight both the theoretical and empirical importance of examining missing tweets when analyzing the behavior of politicians on Twitter.

Amidst growing concerns about the decline in the quality of political discussions in the United States, this dissertation introduces the concept of the “political discussion environment,” which is defined as the condition of a society’s discursive arena for political discussions, encompassing the associated social norms and practices. The dissertation argues that individuals assess this environment, both consciously and unconsciously, forming their own perceptions thereof. In order to empirically measure individuals’ perceptions of the political discussion environment, this dissertation develops a survey instrument based on Habermas’ communicative action theory, namely the Perceived Political Discussion Environment Scale. A communicative political discussion environment should facilitate clear and truthful communication, promote shared norms, allow genuine expression, and provide equal opportunities for participation, thereby creating a discursive space where individuals can freely and respectfully engage in dialogue. Accordingly, the Perceived Political Discussion Environment Scale incorporates 23 items to represent these aspects. Utilizing the Perceived Political Discussion Environment Scale, this dissertation surveys 600 voting-age American residents, offering insights into their perceptions of the current political discussion environment in the United States, the individual-level factors associated with these perceptions, and the relationship between their perceptions and discursive participation in politics. The survey results reveal that older populations, individuals identifying as females or third genders, and those with lower socioeconomic status tend to harbor more negative perceptions of the political discussion environment, unveiling another dimension of inequality within American society. Frequently consuming news media and possessing a strong comfort level with conflict are associated with maintaining more positive perceptions of the political discussion environment. This dissertation also discovers that individuals, when perceiving the political discussion environment as communicative, tend to exhibit higher levels of discursive participation in politics. Perceptions of a communicative political discussion environment also amplify the positive correlation between news media use and discursive participation in politics. When individuals perceive the political discussion environment as more communicative, the positive correlation between news media use and discursive participation becomes stronger. These findings suggest that fostering a communicative political discussion environment may promote active citizenship and strengthen the news media’s role within a democratic system by drawing more individuals to contribute to political discourse. / Media & Communication

[pt] O presente estudo oferece uma análise sobre a manifestação da incivilidade no ambiente acadêmico de uma universidade pública, abrangendo diferentes categorias de trabalhadores, desde docentes até terceirizados. Foi analisada a incivilidade horizontal, descendente, ascendente e seletiva. Analisou-se também as consequências diretas e indiretas da incivilidade e suas repercussões e os seus efeitos no corpo dos indivíduos. Após a aprovação do projeto na Plataforma Brasil (CAEE: 60036922.7.0000.9047, número 5.514.064) se iniciou o projeto-piloto com a construção de um questionário semiestruturado de 17 perguntas, de metodologia mista, abarcando os temas incivilidade, civilidade e cuidado nas relações. O trabalho destacou os atores envolvidos na incivilidade, identificando alvos, instigadores e os motivos subjacentes. Um enfoque especial foi dado aos inatingíveis, indivíduos que, mesmo não se sentindo alvos frequentes, desempenham papéis complexos, contribuindo para o entendimento dessa dinâmica. Os dados foram tratados pelo software IRaMuTeQ, versão 0.7, alpha 2, seguida de Análise de Conteúdo. Com a construção da Espiral das Interrelações no Trabalho, embasada nos resultados dessa pesquisa, concluímos que as relações variam de insuportável a agradável, sendo o extremo do primeiro representado por diferentes formas de assédio e violência, e na outra ponta, pelo cuidado nas relações, tendo a civilidade como a parte neutra da espiral. Os resultados indicam a necessidade urgente de medidas preventivas e de intervenções institucionais para promover um ambiente acadêmico mais saudável, baseado em valores de respeito, civilidade e cuidado mútuo nas relações. / [en] The present thesis provides an analysis of of incivility whitin the public university s academic environment, encompassing several worker categories, from faculty to outsourced personnel. It examines horizontal, downward, upward, and selective incivility, including its direct and indirect consequences, repercussions, and effects on individuals well-being. Following project approval on Plataforma Brasil (CAEE: 60036922.7.0000.9047, number 5.514.064), we first developed and applied a semi-structured questionnaire consisting of 17 questions, utilizing a mixed-methods approach covering the themes of incivility, civility, and relational care. The present results highlight the actors involved in incivility, including targets, instigators, and underlying motives. Special attention was given to unreachable individuals who, despite not perceiving themselves as frequent targets, played complex roles in understanding this dynamic. Data were processed using IRaMuTeQ software, version 0.7, alpha 2, followed by content analysis. This led to the construction of the Interpersonal Relations Scale at Work, which reflects a spectrum ranging from unbearable to pleasant, relationships. On one extreme, unbearable relationships manifest as various forms of harassment and violence. On the other, pleasant relationships demonstrate care and civility serves as the neutral point. The results point to the urgent need for preventive measures and institutional interventions to cultivate a healthier academic environment based on respect, civility, and mutual care in relationships.

Workplace incivility is increasing in prevalence and is associated with increased job stress, depression, and anxiety; it is also associated with decreased productivity, job satisfaction, and organizational commitment. Despite the monetary and psychosocial cost of incivility to organizations and individuals, little research has focused on mitigation strategies. The purpose of this correlational study was to determine the relationships between emotional intelligence and instigation of workplace incivility. The theoretical framework was emotional intelligence theory. The central research question posited that higher levels of emotional intelligence are inversely related to instigated workplace incivility. Data were collected electronically from 260 full time employed adult men and women in the United States using the Instigated Workplace Incivility Scale and the Trait Emotional Intelligence Questionnaire Short Form. Hypotheses were tested using Pearson's correlation coefficient and stepwise multiple regression analysis. Findings showed that instigation of workplace incivility was significantly inversely correlated with global trait emotional intelligence (r = -.23, p = .001) and with the emotional intelligence subscales of self-control (r = - .25, p = .001) and emotionality (r = -.21, p = .001). Stepwise multiple regression analysis showed that younger age and lower levels of self-control and emotionality predicted higher levels of incivility. Social change implications include the potential for organizational leaders to preempt incivility by developing employees' emotional intelligence through training and education. Future research is needed to investigate the impact of emotional intelligence training on incivility and key outcomes (e.g., job stress, job satisfaction, productivity, etc.).

Si les fragilités individuelles et les conditions de travail sont accusées de conduire à l'épuisement professionnel, cela n'explique pas pourquoi un individu décide de s'enfermer dans une situation intenable pouvant le mener au suicide plutôt que de mettre fin au lien l'unissant à son organisation. Ce lien se nomme l'implication organisationnelle (Mathieu et Zajac, 1990). Ainsi, dans un contexte où les organisations cherchent à renforcer le lien qui les unit à chacun de leurs salariés, nous nous interrogeons sur le rôle joué par l'implication organisationnelle dans l'explication de l'épuisement professionnel. L'implication organisationnelle est un concept multidimensionnel (Meyer et Allen, 1991) négativement lié à l'épuisement professionnel, notamment dans sa dimension affective. Les études relatives aux autres dimensions sont beaucoup plus rares. Par ailleurs, Meyer et Maltin (2010) soulignent la contradiction des recherches s'intéressant au lien indirect entre l'implication organisationnelle et l'épuisement professionnel. Dans cette recherche nous nous intéresserons à toutes les dimensions de manière simultanée à l'aide d'une approche par profil permettant de capter les interactions entre les dimensions (Meyer et al., 2012). Le lien direct et indirect qui unit implication organisationnelle et épuisement professionnel sera étudié à la lumière de la conservation des ressources. Pour cela, nous mobilisons une méthodologie mixte combinant principalement une étude qualitative et deux études quantitatives. Les données analysées dans cette recherche défendent la thèse selon laquelle l'implication organisationnelle est une ressource à double tranchant qui permet de protéger les individus de l'épuisement professionnel mais qui peut devenir néfaste sous certaines conditions. / If individual weaknesses and working conditions are accused to lead to burnout, this does not explain why an individual decides to stay in an unbearable situation that could lead him to suicide rather than cut the link binding him to his organization. This link is called organizational commitment (Mathieu & Zajac, 1990). Thus, in a context where organizations seek to strengthen the bond between each of their employees, we question the role of organizational commitment in explaining burnout. Organizational commitment is a multidimensional concept (Meyer & Allen, 1991) negatively related to burnout, especially in its affective dimension (Meyer & Maltin, 2010). Studies related to the other dimensions are rare. Besides, Meyer and Maltin (2010) highlight the contradiction of the researches related to the indirect link between organizational commitment and burnout. In this research, we focus on all dimensions simultaneously, using an approach-based profile to capture the interactions between dimensions (Meyer et al., 2012). The direct and indirect relations that link organizational commitment to burnout are enlightened by the conservation of resources theory (Hobfoll, 1988, 2001). To do this, we mobilize a mixed methodology combining a qualitative study and two quantitative studies. The data analyzed in this study defend the thesis that organizational commitment is a double-edged resource that protects individuals from burnout but that can be harmful under certain conditions.

The purpose of this study was twofold. The first was to further clarify and expand or understanding of the relationship between interpersonal conflict, incivility, and their roles as stressors in the stressor-strain relationship. The second goal was to examine how neuroticism, extraversion, agreeableness, conscientiousness, trait anger, and sphere specific locus of control moderate the stressor-strain relationship between task conflict, relationship conflict, incivility and workplace and health outcomes. The results suggest that extraversion, neuroticism, conscientiousness, agreeableness, trait anger, and locus of control play significant roles in how workplace aggression affects individuals. These findings suggest that occupations that experience a high level of workplace aggression should consider incorporating these personality traits into their selection system as a way of limiting or reducing the effects workplace aggression can have on individual health, wellbeing, and job outcomes.

While most of the existing research on the topic of workplace incivility has focused upon its consequences on employee and organizational well-being, researchers are recognizing the need for research on predictors, mediators, and moderators of uncivil workplace behavior. The current study contributes to this new wave of workplace incivility research by emphasizing the links among variables not previously explored in incivility research. This nonexperimental correlational study (N = 1027) developed and tested a parallel multiple mediator model of instigated incivility. The model examined the mediation of the emotion regulation strategies – cognitive reappraisal and expressive suppression – on the relation of two types of social dominance orientation – intergroup dominance (SDO-D) and intergroup antiegalitarianism (SDO-E) – on the outcome of instigated incivility, and tested the moderating effects of workgroup civility climate on the paths of the proposed model. An Internet-based self-report survey battery was administered to a sample drawn from Amazon’s Mechanical Turk worker population. Hypotheses were tested though structural equation modeling analytic procedures. Findings suggest that intergroup dominance (SDO-D) increases instigated incivility and the relationship is not moderated by workgroup civility climate norms. In contrast, intergroup antiegalitarianism (SDO-E) decreases instigated incivility. Further, this study found that SDO-D had an indirect effect on instigated incivility through the emotion regulation strategy of expressive suppression. Additional findings suggest that the emotion regulation strategy of cognitive reappraisal has the potential to reduce uncivil workplace behavior. Future research was proposed to test the model examined in this study in different cultural settings, with additional mediators and moderators, and longitudinally. The practical findings suggest that HRD practitioners may find emotion regulation and civility trainings useful to reduce the likelihood of uncivil workplace behavior.

Guest-contact employees interact with various types of customers, and they are often exposed to stressful conditions caused by the deviant, or jay-customers. The purpose of this study is to examine how jay-customer behaviors (customer incivility and customer aggression) affect employees’ job stress, and consequently, job satisfaction. Surveys of 210 participants, currently working as guest-contact employees in the hospitality industry, were analyzed for the study. The results of hierarchical multiple regression analyses show a positive relationship between the experience of customer incivility and employees’ job stress. Additionally, the results indicate a full mediation effect of employees’ job stress on the relationship between customer incivility and employees’ job satisfaction. Unfortunately, the study was not able to analyze customer aggression, because the majority of the participants did not report customer aggression. The findings of this study make a contribution to the hospitality service management literature by providing empirical evidence of customer incivility and its negative impact on guest-contact employees. Hospitality managers should acknowledge the existence of jay-customer behaviors and recognize their significant impact on employees’ job stress and job satisfaction

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With social media now being ubiquitously used by citizens and political actors, concerns over the incivility of interactions on these platforms have grown. While research has already started to investigate some of the factors that lead users to leave incivil comments on political social media posts, we are lacking a comprehensive understanding of the influence of platform, post, and person characteristics. Using automated text analysis methods on a large body of U.S. Congress Members' social media posts (n = 253,884) and the associated user comments (n = 49,508,863), we investigate how different social media platforms (Facebook, Twitter), characteristics of the original post (e.g., incivility, reach), and personal characteristics of the politicians (e.g., gender, ethnicity) affect the occurrence of incivil user comments. Our results show that ~23% of all comments can be classified as incivil but that there are important temporal and contextual dynamics. Having incivil comments on one's social media page seems more likely on Twitter than on Facebook and more likely when politicians use incivil language themselves, while the influence of personal characteristics is less clear-cut. Our findings add to the literature on political incivility by providing important insights regarding the dynamics of uncivil discourse, thus helping platforms, political actors, and educators to address associated problems.