Verksamheter som arbetar med ensamkommande flyktingbarn, både kommunala och privata, är av lagar och förordningar kravställda på att uppnå god kvalitet. Att uppfylla dessa krav är både avgörande och extremt viktiga för leverans av god kvalitet och tillfredsställelse av kundernas behov. Tidigare forskning på området kvalitet och kvalitetsdimensioner omfattar både offentlig och privat sektor, men tyvärr finns det ingen forskning kopplat till kvalitet i arbete med ensamkommande flyktingbarn. Därifrån utformades studiens syfte som har för avsikt att framta en sammanhållen bild av kvalitet och de viktigaste kvalitetsdimensioner som påverkar den totala kvalitén i arbete med ensamkommande flyktingbarn. Studiens genomförande baserades på en fallstudie med två analysenheter som arbetar med ensamkommande flyktingbarn. Studerade verksamheter bedrivs i form av HVB-hem för ensamkommande barn eller stödboende. I studien genomfördes även två semistrukturerade intervjuer med områdeschefer för att belysa ledningsperspektivet. Som kompletterande komponent genomfördes litteraturstudier och källanalyser av de normativa källorna. Resultat av studien tenderar att visa en bredd samt en heterogen tolkning, förklaring och definiering av begreppet kvalitet. En tydlig koppling finns till det humanistiska perspektivet inom psykologi genom Abraham Maslow`s behovsteori, samt Aron Antonovsky`s teori om känsla av samanhang, KASAM. Studiens resultat uppvisar också lagstiftningens påverkan på den förväntade och uppnådda kvalitén i arbetet med ensamkommande flyktingbarn. Resultat ger en tydlig bild på inverkan av mänsklig prestationsförmåga för kundernas uppfattning av servicekvalitén. Empati, lyhördhet och trygghet utmärks som några av de mest betydelsefulla kvalitetsdimensionerna för kundtillfredställelse. / Organizations that work with unaccompanied young refugees, both municipal and private, are required by the law and regulations to achieve good quality. To fulfill these requirements are both crucial and extremely important for the delivery of good quality and satisfaction of customer needs. Previous research in the field of quality and quality dimensions includes both the private and public sectors, but unfortunately there is no research related to quality in work with unaccompanied refugee minors. Therefore, the purpose of the study was designed as intended to develop a coherent image of quality and the main quality dimensions that affect the total quality of work with unaccompanied refugee minors. The studies implementation was based on a single case study with two analysis units working with unaccompanied refugee minors. Studied organizations are performed in the form of HVB-homes for unaccompanied young refugees or supported accommodation. The study also conducted two semi-structured interviews with area managers to highlight the management perspective. As a complementary component, literature studies and source analysis of the normative sources were conducted. The result of the study tends to show a broad and heterogeneous interpretation, explanation and definition of the concept of quality, with a clear link to the humanistic perspective in psychology through Abraham Maslow's theory of needs and Aron Antonovsky`s theory of the sense of coherence, KASAM. The results of the study also show the impact of legislation on the expected and achieved quality of work with unaccompanied refugee minors. The results provide a clear picture of the impact of human performance for customer’s perception of service quality. Empathy, responsiveness and security are distinguished as some of the most significant quality dimensions for customer satisfaction. / <p>2017-06-28</p>

My aim was to explore the experiences of social workers working with unaccompanied refugee children when hearing traumatic narratives shared by the children. This is a qualitative research based on semi-structured interviews with three social workers with experience of working with these children in the social services in Sweden. The transcribed interviews have been interpreted with themes and the theoretical framework used is countertransference and vicarious trauma theory. The result shows that all the informants have been influenced by the traumatic narratives they have heard and their interaction with the client was affected by their personal experiences. The result also shows that a trustful relationship between the client and the social worker is fundamental for good communication, but also that more education and knowledge combined with support from the workplace and opportunities to exchange knowledge contribute to developing good and respectful interactions with clients.

I media skrivs det om osäkerhet, hot och våld bland både boende och personal påsvenska HVB-hem för ensamkommande flyktingbarn. Att arbeta med personer som harerfarit traumatiska händelser har visat sig ha en stor känslomässig påverkan på enindivid. Vi upplever att detta borde ha ökat forskningsintresset för HVB-personalensmående och inte enbart de boendes. Syftet med studien är därför att analysera denemotionella utmaning som möter personal i arbetet på HVB-hem. I studien behandlar vifrågor om hur de anställda arbetar och påverkas i arbetet med ensamkommandeflyktingbarn, samt på vilket sätt de hanterar känslor som uppstår i arbetet. Studien harutgått från en kvalitativ metodansats med sex ostrukturerade intervjuer med personersom arbetar eller har arbetat på HVB-hem i Skåne. Teorin i studien är baserad påGoffmans dramaturgiska teori, Hochschilds emotionssociologi och empowermentbegreppet.Studiens resultat visar att personalen utsätts för en omfattande känslomässigpåverkan i arbetet med ensamkommande flyktingbarn. Personalen på HVB-hemmenpåverkas i såväl positiv som negativ bemärkelse, till följd av ett emotionelltengagemang som uppstår i arbete med de boende. Personalen beskriver ävensvårigheterna med att lyckas släppa arbetet när de kommer hem och hur de hade önskatmer emotionellt stöd. För att kunna hantera emotionerna i och utanför arbetet ärmodifiering av känslor inte ovanligt. / The media writes about insecurity, threats and violence amongst residents andemployees within residential care homes (HVB) for unaccompanied refugee children inSweden. Working with people who have endured traumatic experiences has shown tohave a profound emotional impact on an individual. This, in our opinion, should haveraised the interest in researching the well-being of the employees. The aim of this studyis therefore to analyse the emotional challenge facing the care home employees in theirwork. We examine how care home employees work, are affected by work, and in whatway the employees manage their emotions arising from work. A qualitative method waschosen, containing six unstructured interviews with people who work or have worked atcare homes for unaccompanied refugee children in Skåne. The theoretical concepts usedin this study are based on Goffman’s dramaturgy, Hochschild’s emotion sociology andthe empowerment concept. The study shows that due to an emotional commitment, thecare home employees are highly emotionally affected by working with unaccompaniedrefugee children, in a both positive and a negative sense. The study also shows that theemployees have difficulties leaving their professional life at work, and that they wishfor more emotional support. Modification of emotions is not an unusual method inmanaging emotions inside and outside of the workplace.

Inom denna studie har vi intervjuat socialarbetare kring deras upplevelser av samverkan mellan myndigheter och involverade personer i arbetet med ensamkommande flyktingbarn. Studien genomfördes genom semistrukturerade kvalitativa intervjuer, där verksamma socialarbetare inom barn- och ungdomsenheten med specialisering på ensamkommande flyktingbarn intervjuades kring deras upplevelse av samverkansprocesser. Utifrån teoretiska perspektiv som KASAM och human relationsskolan har vi analyserat studiens datamaterial. Redovisning av tidigare forskning, studiens metodologiska utgångspunkter och tillvägagångssätt ges ingående. Resultatet av studien redovisas och analyseras. Slutligen förs en kritisk diskussion där även möjliga tolkningar av resultat diskuteras. Av studiens resultat har vi identifierat socialarbetares upplevelser av hinder för en effektiv samverkan vilket utgörs av fyra faktorer. Studiens resultat visade att samverkan möjliggör för socialarbetaren att skapa ett starkt nätverk för barnet samt ändra barnets negativa syn av myndigheter och vuxna. Samverkan möjliggör även ökad effektivitet och kvalitet i socialarbetarens handläggning där även behovsbedömningen underlättas.

Thesis (M. Dev. (Development in Planning and Management)) -- University of Limpopo, 2021 / Since transition from the system of apartheid to democratic rule, South Africa became the destination for many migrants and refugees from across the African continent. Many children are travelling alone or become separated from their care givers or parents once they reach the country. The migration of residents of other African countries, particularly Zimbabwe, into the Limpopo province has resulted in the increase in the number of unaccompanied minors within the province, in Polokwane and the child protection system, and it requires collaborative intervention. The child protection system, particularly in the Child and Youth Care Centres, has unaccompanied minors who remain in the system for more than the stipulated time in relation to the Children’s Act 38 of 2005. The aim of the study was to explore the challenges faced by social workers in managing the cases of unaccompanied minors in Child and Youth Care Centers in Polokwane. This study employed a qualitative case study research design and one-on-one interview as a primary data collection method. The qualitative data was analysed using a thematic approach. The findings of this study indicate that most of unaccompanied minors were in dire situation and lack proper documentation. The findings also revealed that there were a number of critical child protection challenges that existed in the management of the cases of unaccompanied minors by government officials. The study further highlighted that social workers were not adequately capacitated and there was lack of intersectoral collaboration and insufficient resources to deal with the multiple issues that affect unaccompanied minors in Polokwane. It is therefore recommended that the social worker should also be capacitated regarding different items of legislation that deal with unaccompanied and foreign children in order to ensure proper implementation of the Acts. Department of Social Development must also popularise and provide training to social workers and all relevant stakeholders on the guidelines on separated and unaccompanied minors living outside their country of origin. DSD should make an amendment of the Children’s Act to include unaccompanied minors and also ensure that all stakeholders are trained. The researcher also recommends coordination of service among government departments in order to ensure an effective and integrated child protection system

Den 1 juli 1994 trädde lagen (1994:137) om mottagandet av asylsökande barn i kraft och i den lagen regleras Migrationsverkets huvudansvar i denna fråga. Men den 1 juli 2006 trädde en reform av lagen i kraft gällande mottagandet, i syfte att förbättra processen. Lagändringen innebar att kommunerna istället skulle tillhandahålla boendet för de ensamkommande barn som kommer till Sverige på grund av att den kompetens, erfarenhet och stöd som krävs för att möta barn i sådana här situationer finns hos socialtjänsten inom kommunerna. Tidigare forskning har kartlagt och identifierat möjligheter och utmaningar gällande att arbeta i denna samverkansprocess. En av möjligheterna är den samlade kunskapen och en av utmaningarna är den brist på kompetens som finns i olika delar av processen.Denna uppsats tar avstamp i de resultat som tidigare nämnd forskning har resulterat i. Vi kan dock inte anta och utgå ifrån att samma utmaningar och möjligheter som identifierades i tidigare forskning förekommer i det studieobjekt som vi ska undersöka. Därför ämnar denna uppsats att beskriva den samverkansprocess som sker mellan aktörerna, Migrationsverket, Länsstyrelsen, Socialstyrelsen, Malmö Stad, transitboende, Region Skåne samt Sveriges Kommuner och Landsting vid mottagandet av de ensamkommande flyktingbarnen. Detta för att ta reda på om samma eller eventuellt andra utmaningar och möjligheter upplevs och hur de hanteras. Kvalitativa intervjuer har genomförts med 7 aktörer, 9 respondenter. Intervjumaterialet har kodats och teman har identifierats ur detta material som sedan analyserats och diskuterats. Uppsatsens resultat visar att liknande möjligheter och utmaningar som tidigare identifierats råder även i denna samverkansprocess. Kunskap och brist på kompetens är ett genomgående tema som kan grunda sig i flertalet orsaker. En tydligare gemensam målformulering, strukturerad uppföljning och större fokus på de kommuner som tar emot ensamkommande barn är några av de saker som skulle kunna underlätta och förbättra mottagandet. / A study on how seven participants are experiencing challenges and opportunities in the cooperation process at the reception of unaccompanied refugee children and how these are handledOn 1 of July 1994 the law (1994:137) of reception of asylum-seeking children was instituted. The law regulated the Migration Board's primary responsibility in this matter. But the 1 of July 2006 an amended law in force regarding the reception of unaccompanied refugee children was instituted, in order to improve the process. The change in the law meant that municipalities should instead provide accommodation for unaccompanied refugee children who come to Sweden because of the skills, experience and support necessary to meet the children in these situations is situated at the social services within municipalities. Previous research has identified opportunities and challenges of working in such a cooperation process. One of the possibilities is the collective knowledge and one of the challenges is the lack of competence that exists in some organizations.This paper builds on the results previously mentioned research has resulted in. However, we cannot assume that the same challenges and opportunities identified in previous research appear in the study, which we will investigate. Therefore, this paper intends to describe the cooperation process that takes place between the participants, when unaccompanied refugee children arrives to Sweden, to find out whether the same or any other challenges and opportunities are perceived and how they are handled. Qualitative interviews were conducted with seven participants, nine respondents. The interviews were coded and themes were identified from this material which is then analyzed and discussed. The results of the paper show that similar opportunities and challenges identified earlier also exist in this cooperation process. Knowledge and lack of competence are a recurring theme that can be carried out in several causes. A distinct collective goal setting, more structured follow- up and more focus on the municipalities, which already receive unaccompanied refugee children, are some of the things that could facilitate and improve the reception.

This study explores the international obligations of the European Union to the unaccompanied asylum-seeking and refugee child. In doing so, it involves an investigation into the concept and content of durable solutions for the refugee child. As such, it analyses the effect of the temporary European relocation scheme in the search for durable solutions. To that end, it engages a comprehensive explanation of the relevant refugee law, the law of the rights of the child and the European legislative framework governing the reception and protection of refugees. Cumulatively, an assessment is made as to the effectiveness of the durable solutions that currently exist. This study seeks to establish whether, in an attempt to relieve the pressure from the frontline member states by creating a system for effective integration, Europe encourages the development of a children’s rights perspective and ultimately, provides a path for the unaccompanied child’s development and self-fulfilment. / Public, Constitutional and International Law / LL. M.

I denna studie har erfarenheter och framtidsvisioner vad gäller utbildning och arbete i Sverige bland unga kvinnor som kom till Sverige som ensamkommande flickor undersökts. Ambitionen med studien är att öka kunskapen kring gruppen unga kvinnor som kommit till Sverige som ensamkommande flickor. Kvalitativa djupgående intervjuer samt en hermeneutisk forskningsansats, präglad av författarnas förförståelse, har använts i studien. I studieresultatet framkommer att de unga kvinnorna upplever mindre stöd samt en ökad ensamhet efter att de har flyttat från HVB-hemmet till eget boende. Studieresultatet visar även på att de unga kvinnorna upplever segregation i skolan samt har kunskapsluckor kring arbete och utbildning. I studiens slutsats formuleras möjliga förbättringar för att öka unga kvinnors kontaktnät innan de flyttar till eget boende, för att motverka segregation i skolan samt förslag på att införa regelbundna samtal. Förbättringarna syftar till att öka unga kvinnors möjligheter att nå sina mål, nå ökat välmående samt en förbättrad integration. / This study have set out to oppose the experience and outlook on future regarding education and work within the group of young women who came to Sweden as unaccompanied refugee children. The purpose of the study is also to increase knowledge about young women who came to Sweden as unaccompanied refugee children. Qualitative in-depth interviews with a hermeneutic research approach characterized by the author’s preconceptions have been used for the study. The key features of the study is that young women after they have moved out of the residential care home to their own apartments experience feelings of loneliness and lack of support. Experiences of segregation in school and knowledge gaps regarding education and work is also key features in the study. In the conclusion of the study possible improvements are suggested to improve young women’s contact network before moving to their own apartments, counteract segregation in school and suggest an establishment of regular dialogues. The improvements aims as a way to increase young women’s abilities to reach their goals, increase their wellbeing and improve integration.

På grund av oroligheter i världen skedde under år 2015 en kraftig ökning av asylsökande, där ibland även ensamkommande barn. Ökning av ensamkommande barn medförde en boendeproblematik för Sveriges kommuner, vilket lett till behov av flertalet nyuppstartade HVB-hem. Det fanns ett intresse av att studerades hälsofrämjande aktiviteter i kontexten, detta för att förstå dem som en del av en hälsodiskursiv praktik. Detta gjordes utifrån ett sociokulturellt perspektiv på lärande, diskurs analys samt ett helhetsperspektiv på hälsa. Därav har studien genomförts som kvalitativ studie med inspiration ifrån etnografisk forskning. Deltagande observationer utfördes vid tre tillfällen. Observationerna utfördes på två olika avdelningar på ett HVB- hem för ensamkommande pojkar. Genom ett hälsopedagogiskt perspektiv var avsikten med studien att synliggöra hälsodiskurser och dess betydelse för ungdomarnas lärande och skapande av hälsa. Kategorierna för studiens analyserade resultat återspeglar de hälsofrämjande aktiviteter som observerades. Teman för diskussionsdelen framanalyserats med utgångspunkt i studiens valda teorier och utföll i följande sex kategorier: Tidspassning, Vi och dem, Laganda och att ha trevligt ihop, Minskad förtäring av sötsaker, Regelföljning och självständighet samt Dubbla budskap. Av resultatet framkom det att den rådande hälsodiskursen tycks bygga på ett omedvetet helhetsperspektiv på hälsa. Det framkommer genom personalens utsagor att en strävans finns mot att skapa förutsättningar för att ungdomarna att utvecklas till självständiga individer, dock strider detta mot vad som kan ses i den hälsodiskursiva praktiken. Därav kan det tänkas att hälsa är ett ämne som kan behöva lyftas i praktiken. Då det var svårt att hitta relevant forskning i ämnet tycks även behov finnas av att bedriva forskning kring hur insatser på HVB-hem bör utformas för att uppnå ökad självständighet hos ungdomarna. / 2015 saw a sharp rise in unaccompanied children seeking asylum. This is due to turmoil in many parts of the world. The rise has brought housing problems for Sweden’s municipalities, with more housing and treatment facilities started as a result. A study was conducted, motivated by ethnography research. Participants were observed on three occasions, in two separate wards in a HVB resident for unaccompanied boys. Health promoting activities were observed, to gain an understanding of them for use from a pedagogic perspective. This was done using a sociocultural perspective in teaching, study analysis, as well as health in general. Through a health discourse perspective, the purpose of the study was to analyze health awareness in the children. The categories for the analysed results reflected the health promoting activities that were encouraged during the study. The study was analysed using the following six categories Punctuality, Us and them, Team spirit and getting along, Reduced sugar consumption, Following rules and independence, as well as Double standards. The results showed that the current health discourse is founded on a subconsciously overall perspective on health. Housing and HVB resident staff have the aim to create possibilities for the children to develop into independent individuals. It can be seen as a field that needs to be improved in practice, through staff education. Relevant data is lacking, further research is needed into what action is required to help the children reach independence.

The aim of this study was to investigate unaccompanied migrant children (UMC )experiences, challenges and coping strategies in South Africa as they navigate their lives with no parental care and protection in a foreign country. The continuous inflow of UMC remains a major challenge globally and more so in South Africa. The inflow resulted in unaccompanied migrant children facing adverse challenges such as exploitation, marginalisation, discrimination and violation of human rights. In response to this influx, the South African Government embarked on several commendable initiatives, notwithstanding the national guidelines by the Department of Social Development, which unfortunately could not provide adequate guidance for social workers, on how to respond effectively to challenges facing UMC. The study was qualitative guided by exploratory, descriptive, and contextual designs. A sample was drawn using purposive sampling. Participants sampled for data collection were UMC and social workers tending them, from two shelters; one in the Limpopo and one in the Gauteng provinces, respectively. Data was collected using semi-structured interviews and analysed using Tesch’s eight steps of data analysis in Creswell (2013). The findings confirmed that unaccompanied migrant children do not receive satisfactory services from social workers who are mandated by the Department of Social Development to look after all the vulnerable children in South Africa. In addition, the findings further confirmed the contradictions and misalignment of legal frameworks that make it difficult for social workers to provide effective services to the UMC, thus exposing the latter to a continued plethora of daily challenges. Despite the magnitude of challenges presented by the host country, it emerged that unaccompanied migrant children demonstrate a range of coping mechanisms to survive the challenges experienced within the borders of South Africa. Prominent in the findings was the dissatisfaction of social workers regarding lack of clarity and inconsistencies in the current Social Development Guidelines on; Separated and Unaccompanied Children Outside their Country of Origin in South Africa. Based on these findings, recommendations are made for practice and additional guidelines were developed to enhance service delivery to the UMC. / Social Work / D. Litt. et Phil. (Social Work)