Cette thèse porte sur l’étude des processus de formation par les expériences de voyage en Extrême-Orient. En procédant à un détour "au plus lointain", la recherche travaille par le voyage, les passages et les transitions réalisés par contact et expérience de l'ailleurs, mais aussi avec le retour dans le quotidien. Ainsi, la recherche veut contribuer à l'élaboration d'un modèle de la transformation de la vie adulte dans un contexte de mondialisation. Empiriquement, la recherche repose sur l'étude d'un parcours de vie, celui d'un adulte né en France dans les années 1970, en procédant selon une méthodologie d'enquête qui croise les entretiens biographiques visant la narration du parcours de vie, et les entretiens d'explicitation pour l'exploration de moments singuliers. Le rapprochement fait au final entre "pratiques du voyage" et "pratiques réflexives" aboutit à l'élaboration d'un cadre pour repenser les pratiques d'accompagnement dans le champ de la formation professionnelle / This thesis is a study of the transformation processes undergone by a Western adult, in the first half of his life, after a series of trips to the Far East. In making a detour "to the most distant," the aim is not to think the training process with reference to the extraordinary journeys or the unusal trials, regardless of the everyday life. Concisely, the connection made between "journey paractices" and "reflexive practices" leads to the formulation of a framework to think the initiated transformations and to structure accompanying practices in the field of vocational training. Emprirically, the research is based on the study of the journey of life of an adult born in France in the 1970s. The whole study is fulfilled according to a survey methodology called "biographical explanation." The used methodology consists of crossing biographical interviews -the narration of the life course in its different periods- and the explanation interviews to explore the unique and special moments

Syftet med studien är att ta reda på hur tre olika innovativa tekniker kan användas för att samla in användarinsikter i en tjänstedesignprocess. Detta genomförs med ett designcase som handlar om besökarnas upplevelse av Norrköpings Symfoniorkesters konserter. Symfoniorkestern behöver hjälp med att locka fler besökare till konserterna och nya sätt behöver användas för att samla in användarinsikter för att få så många olika perspektiv som möjligt av konsertupplevelsen. Det var 20 personer som deltog i studien med en blandning av personer, dels de som idag går på Norrköpings Symfoniorkesters konserter och dels de som inte besöker dem. Deltagarnas uppgift i studien var att gå på två av deras konserter och dokumentera sina upplevelser med hjälp av tre olika innovativa tekniker: designsond, app och automatisk kamera. Resultatet av studien visar att den första tekniken designsonden gav en fördjupad bild av deltagarnas syn på konsertupplevelsen och hjälpte till att bredda fokus i tjänstedesignprocessen. Den andra tekniken,appen, kunde ge en mer detaljerad information i realtid om deltagarnas konsertupplevelse på plats. Den tredje tekniken, automatisk kamera, kunde ge ett detaljerat flöde automatiskt på plats över deltagarnas konsertupplevelse som visade mönster och beteenden som kunde kopplas till konsertupplevelsen. Studien visar på att de tre teknikerna gör att användaren hamnar i fokus under hela tjänstedesignprocessen, vilket är grunden för att kunna arbeta användarcenterat. Tillsammans blir teknikerna ännu mer kraftfulla att använda då de kan komplettera varandra i en tjänstedesignprocess. / The goal of the study is to find out how three different innovative techniques can be used to collect user experience in a service design process. This is carried out using a design case regarding the user experience of the Norrkoping’s Symphony Orchestras (SON) concerts. This is a symphony orchestra that has experienced increasing difficulty in attracting more visitors, and new methods are needed to tackle the problem. Therefore, in this study mobile ethnography and innovative methods will be used. There were 20 participants in the study, including a mix of people who regularly attend SON-concerts and those who do not. The participant’s task in this study was to attend two of SON-concerts and document their experience using three different innovative techniques: Probe, smartphone application and automatic camera. The result of the study shows that the probe gave a much more detailed look into the participants’ view of the concert experience, and contributed in widening the focus of the service design process. The application gave a more detailed information in real-time, on sight. The automatic camera gave a more detailed flow, automatically on sight, of the concert experience. That may show certain patterns and behaviors of the participants linked to the concert experience. The study shows that the three innovative techniques puts focus on the user throughout the entire service design process, which is the foundation for working user-centered. If the techniques are used in combination they become more effective as they complete each other in a service design process.

摘　要 電子商務行動化已變成趨勢，而消費者個人間的C2C交易市場也越來越受到注目，尤其是讓使用者輕鬆上架商品、簡化繁複流程的新型態行動拍賣App，更是熱門議題。本研究欲了解台灣目前C2C行動拍賣App中，最具話題性及代表性的「蝦皮拍賣」之顧客體驗流程，研究方法採半結構式深度訪談法，以使用網路購物經驗超過五年以上且使用蝦皮經驗滿三個月以上、同時具有買家跟賣家雙重身分之使用者為研究對象。 本研究主要發現如下：1.使用蝦皮的正向使用經驗在於有清楚直觀好用的使用者介面、擁有即時性及雙向互動並保有使用者隱私性的即時通訊「聊聊」功能、採用可降低風險的第三方支付、因免運費帶起的方便性物流選擇-超商寄貨取貨、讓賣家寄件步驟簡化的整合寄件物流以及使資訊透明的物流追蹤。2.初次使用動機則是受到免運費吸引及社群口碑推薦影響。3.持續使用因素除了涵蓋正向使用經驗因素外，還包括常有免運費或運費補助的促銷活動、同時身兼買賣家身分、因平臺上商品及賣場多而選擇性高及免費的商品置頂推廣功能。4.蝦皮的待改進項目則在於商品上架過程從簡易變複雜、評價多為制式評價因此參考價值有限、推播通知字數多易遭使用者忽略。本研究並且透過「顧客歷程地圖」來綜觀傳統網路拍賣流程的問題，並以訪談內容對照以往流程上的階段，檢視蝦皮是如何提升顧客體驗。 最後，根據訪談發現，提出蝦皮可思考之改善建議為： 1.加速刊登功能及改良照片上傳便利度。2.提供誘因讓使用者填寫真實評價並改進評價機制。3.推播通知精簡及圖像化。4.從後勤面降低物流成本。5.透過推薦系統提升使用者黏著度。本研究以使用者角度出發，建議企業應站在使用者的角度來思考使用者需求，才有機會提供更好的顧客體驗，持續吸引使用者，本研究之發現希望有助於行動電商平臺往後策略發展時的參考。 / Abstract E-commerce has become a universal sales trend that has spread from consumers shopping on their home computers to shopping on their mobile phones through the use of various shopping apps. Much attention has been placed on consumer C2C transactions, especially with respect to consumers’ access to store goods. Simplifying this access, which can be a complicated process, through a new mobile auction app is a highly relevant issue. This study aims to understand the customer experience flow of the most current representative C2C mobile auction app in Taiwan from Shopee Taiwan Co. Ltd. This study adopts a semi-structured depth interview method for users that have over five years of Internet shopping experience in total, and at least three months of experience with the Shopee Mobile Auction App. Both buyers and sellers are classified as users in this study. The main findings are as follows. 1) Positive experiences with the Shopee Mobile Auction App are due to its clear and intuitive user interface, instant messaging two-way interaction availability, high degree of user privacy, third-party risk reduction payment systems, and convenient logistics through the availability of free shipping. Consumers have the option to pick up their goods at local convenience stores, which simplifies the shipment process for sellers, and leads to a clear and streamlined logistics process. 2) The initial motivation for consumers is the reward of free shipping and public recommendations. 3) The factors behind the continuous use of this mobile auction app service include the positive experience, the free shipping or freight subsidy promotional activities that are often included for both the buyer and seller, the wider product selection than what is offered in physical stores, and the offers for promotional free products with the purchase of related goods. 4) The Shopee Mobile Auction App still leaves something to be desired, including: (a) The processures of putting the items for sale have become time-consuming due to more and more requrements. (b) Standardized evaluations and rating systems may limit reference values. (c) Current promotional messages sent via app notification are easily ignored by users. This study uses the customer journey map to take a broad view of issues related to the traditional online auction process, and uses customer experience-based interviews to examine how the Shopee Mobile Auction App improves on these issues. Finally, based on conducted interviews, several suggestions for improvement of the Shopee Mobile Auction App include the following: 1) increasing the speed of new feature releases, and improve the convenience of the photo upload process; 2) providing promotional incentives for users to complete the evaluation, thereby improving the evaluation mechanism; 3) streamlining push notifications and images; 4) reducing logistical costs; 5) improving user loyalty through implementing a recommendation system. This study simultaneously considers both sides of C2C commerce (i.e., the sellers and buyers). It focuses on the user point of view, as selling platforms need to be aware of the opportunity to provide a better customer experience, which will in turn attract more users. The findings from this study can assist mobile platform creators with their future development strategies.

Denna studie undersöker hur olika beröringspunkter påverkar kundengagemanget inom dagligvaruhandeln. Då trenden går mot att se till kundens helhetsupplevelse inom ett företags ekosystem snarare än det enskilda köpet blir kundengagemang och omnikanal två begrepp som kan ses som högst aktuella att studera när företag idag ska utforma sin beröringspunktarkitektur. Beröringspunkter är alla de kontaktpunkter, såväl fysiska som digitala, mellan ett varumärke och en kund. Dessa beröringspunkter verkar tillsammans och bidrar alla genom omnikanalsperspektivet till en sammansatt kundupplevelse. Skapandet av denna upplevelse kallas tjänstedesign och inbegriper att noggrannt orkestrera den beröringspunktsarkitektur i vilket kunden befinner sig under sin kundresa. Vidare undersöker denna studie ovannämnda process i ljuset av Process Virtualization Theory (PVT) vilken verkar som ett verktyg för att förstå i vilken utsträckning en beröringspunkt lämpar sig för digitalisering. Därtill appliceras Uses and Gratification Theory (UGT) för att förstå de bakomliggande faktorer som påverkar kundengagemang. Mot bakgrund av detta teoretiska ramverk utförs tretton stycken semistrukturerade intervjuer med card sorting för att undersöka vilka attityder och beteende som finns relaterade till de olika beröringspunkterna för ett specifikt företag inom den svenska dagligvaruhandeln. Resultatet visar att de viktigaste beröringspunkterna för kundengagemang är erbjudanden, rabatter och medlemskap samt den fysiska butiken. Den sistnämnda inbegriper butikens atmosfär, utbud och geografiska läge. Dessa beröringspunkter är den huvudsakliga anledningen till att en kund väljer att handla hos en viss butik. Det finns även andra faktorer som påverkar valet och olika faktorer spelar olika stor roll beroende på situation, dock antyder resultaten att de andra faktorerna oftast endast spelar en sekundär roll. Resultaten kan även till stor del förklaras av de två ovannämnda modellerna. För att öka sitt kundengagemang som företag inom dagligvaruhandeln förslås slutligen att det bör investeras i digitala lösningar som förstärker upplevelsen kring beröringspunkter i omnikanaler, i den usträckning PVT-modeller antyder att det skulle vara lämpligt. Dessa lösningar bör även inkorporera de motivationsfaktorer som UGT-modellen föreslår i de viktigaste beröringspunkterna. Ett användande av dessa lösningar som digitala verktyg skulle möjligtvis kunna leda till att den fysiska och digitala världen bättre kan mötas genom en omnikanal vilket slutligen bidrar till en mer sammansatt och positiv kundupplevelse genom hela kundresan. / This paper examines the importance of different touchpoints within a customer journey for increased customer engagement, focusing specifically on the grocery market. Because of the trend within the commerce industry to consider at customer’s overall experience as oppose to the individual purchase, customer engagement and omnichannel are therefore highly relevant approaches for a company to consider when forming their touchpoint architecture.  Touchpoints can be physical as well as digital points of contact between a brand and a customer. These touchpoints normally work in joint co-operation with each other, through omnichannels, for a complete customer experience. This complete experience is formed through the process of service design which includes a thoroughly designed touchpoint architecture in which the customer travels as part of her customer journey. Furthermore, this paper examines to which extent a process can be digitalised through applying the Process Virtualization Theory (PVT) model. In order to understand the customer engagement process and the reasons behind customer engagement the Uses and Gratification Theory (UGT) model is also applied. With this theoretic background in place thirteen semi-structured interviews with a card sorting exercise was conducted to examine the attitudes and behaviours related to, and associated with, a company’s touchpoints within the Swedish grocery market industry. The customer research presented in this paper shows that the most important touchpoints for customer engagement are store offers and discounts, a grocery store’s atmosphere and supply and finally store location. These touchpoints are the main reasons to why customers choose to engage with a grocery store brand as they are perceived as the most important reasons a specific brand is chosen. There are other reasons too, and often the choice of brand is also determined by convenience and time available. However, the study shows that these reasons are only secondary to the former reasons. These results are supported by the two models mentioned above. In order to increase customer engagement a brand should therefore put resources into digital solutions, to the extent possible according to the PVT model, to reinforce the motivational factors from the UGT-model in these touchpoints. This way the physical and digital world would meet through omnichannel as the solutions would assist customers in their customer journey to make their overall experience better.

This research seeks to adopt a post-foundationalist practical theology paradigm, as discussed by J C Müller, in order to create a bridge between the three concepts of the pastoral care perspective, the narrative perspective based on social-constructionism and post-foundationalism. Furthermore, I made use of Müller’s seven movements of methodology which laid a strong foundation to base my research on regarding married migrant women living within Korean multicultural families. Korean society which is a homogeneous culture is currently facing many challenges as a result of becoming more and more multicultural. These multicultural issues are becoming major social and political issues in South Korea. The main reason that South Korean society has become more multicultural is because of intercultural marriages which have also resulted in an increase in multicultural families. These migrant women are faced with many kinds of discrimination and prejudice as a result of their different appearance, culture and language. Furthermore, Korean culture often deprives women of having any position above men especially once they are married. After being married a woman should become invisible, voiceless, and nameless in order to become culturally acceptable. This often results in a migrant woman feeling stressed, fearful, isolated and alone which often results in the development of a low self-esteem, a lack of self-confidence and a low self-image. In my research, I sought to listen to and identify the stories of migrant women, namely foreign women who have married Korean men with a focus on the impact on their identities within a Korean multicultural family through a narrative perspective in order to have a positive growth and outcome from their intercultural differences within South Korea. I decided to view my co-researchers not as co-researchers but as companions on a journey which we could undertake together. The use of the metaphors ‘journey’ and ‘companions’ seemed to give my companions the freedom to speak more openly and placed us on an equal level. Furthermore, I not only discovered my companions’ identities through their own stories, but also developed my companions’ true identities/multi-identities through the broader, inter-relational stories of other people within multicultural communities through a six step process of Listening to the voice, Gaining voice, Giving voice, Finding alternative voice, Retelling voice and Creating future voice. I made use of the narrative approach in order to listen to my companions so that a unity would exist between their past, present and future stories. As I listened to the stories of my companions from a narrative perspective new possibilities were opened which lead to alternative and future stories. Furthermore, my companions were given the opportunity to find themselves and make new identities on the real journey of life. Through the process of my research I also developed a multicultural identity model specifically for married migrant women in South Korea, but ultimately the purpose of my research was not to show or develop a multicultural identity model regarding migrant women, but was more to help these migrant women find their identities themselves and in this become self-empowered to become contributors to Korean society. / Thesis (PhD)--University of Pretoria, 2014. / gm2014 / Practical Theology / unrestricted

Breakthrough innovations are vital for the global economy and even our survival as a species. They appear as creative leaps and insights without obvious connection to existing knowledge and are extremely valuable to organisations, giving them significant competitive advantage. Historiometric and psychopathological evidence shows that breakthrough innovations are often associated with individuals and affective dysfunction; yet innovation today is widely held to be an organisational phenomenon operationalised though a model of creativity based on positive affective experiences and group activities which may be particularly unsuited to innovative thinkers. Research upon which the current paradigm for creativity and innovation are based is detached from real world outcomes and has been challenged as to its validity. Little data exists outside of experiments or indirect observation of naturally occurring affective experiences and the mood-creativity-innovation link has yet to be proven; we still know very little about how breakthrough innovations occur. This unique study addresses this significant gap in innovation research with a two-year longitudinal case study of a breakthrough innovation being developed for a multi-national Fast-Moving Consumer Goods company. It followed the journey of a lone innovator and attempts to answer the research question: “Can a fear of failure lead to breakthrough innovation?” The innovation space was investigated from three perspectives: technology, organisation and innovator, to build a picture of the highly immersive and emotionally charged experience of innovating. Many new insights were gained, and with extensive support from literature, new tools for the management of technology and the interface between innovators and organisations were developed, along with ground-breaking research into the mood-creativity innovation link. These are delivered through a series of four journal papers. The key finding from this research has been the discovery of the innovation-wave, a phenomenon which for the first time provides evidence for the mood-creativity-innovation link; intimately connecting real-world creative efficacy with emotion and specifically a ‘fear of failure’. From this finding a new theory and psycho-cognitive model for a distinct form of creativity called innovative thinking, driven by negative affect (mood) and specifically suited to achieving a breakthrough innovation through overcoming apparently insoluble problems, was posited and a hypothesis proposed and tested using a sophisticated innovation simulation developed especially for this purpose. Evidence from the case study and later experiment provide support for the research question and the lone innovator. This study makes a unique contribution to our understanding of creativity and innovation which could have a significant impact on how both are researched, taught and managed in the future. Being able to understand and possibly manipulate the innovation-wave, if proven correct, could be vitally important for maximising the potential for creating breakthrough innovations to the benefit of us all.

État insulaire situé au large des côtes sénégalo-mauritaniennes, le Cap-Vert a été peuplé à partir dela fin du 15e siècle de colons européens et d’esclaves africains. Il a hérité de cette histoire, unesituation diglossique où le portugais est la langue officielle alors que le créole, aujourd’hui dénommé« langue cap-verdienne », – né des contacts linguistiques luso-africains – est le véhicule del’expression quotidienne. L’histoire de la société cap-verdienne plonge aussi ses racines dans cellede l’émigration et de la mobilité nationale et internationale. Si les conditions climatiques ont pousséde nombreux Cap-Verdiens à l’exil, aussi bien en Afrique qu’en Europe ou aux Etats-Unis, leshandicaps d’ordre structurel ont, par ailleurs, favorisé les migrations constantes des îliens à l’échellemondiale.À partir d’enquêtes menées aussi bien au Cap-Vert qu’en France, sont étudiées les différences decompétences langagières entre des Cap-Verdiens ayant acquis leur(s) langue(s) dans chacun deces pays. L’analyse s’appuie essentiellement sur leurs parcours personnels et accorde une attentionparticulière aux formes de bilinguisme des uns et des autres. Les observations, qui portent a priorisur le créole, le portugais et le français, prennent en compte des productions orales spontanées etprovoquées et des productions écrites, car elles sont révélatrices de la compétence orale. / Island state located off the Senegalese-Mauritanian coast, Cape Verde was inhabited from the late15th century by European settlers and African slaves. He inherited this story, a diglossic situationwhere Portuguese is the official language while Creole, now called « Cape Verdean language », -born of Luso-African language contacts – is the vehicle of everyday expression. The history of CapeVerdean society is also rooted in that of emigration and national and international mobility. If weatherconditions have prompted many Cape Verdean to exile, both in Africa than in Europe or the UnitedStates, structural handicaps have also favored the constant migrations of islanders worldwide.Through surveys conducted both in Cape Verde and France, are studied differences in languageproficiency between Cape Verdean who acquired their languages in each of these countries. Theanalysis is based primarily on their personal journeys and pays particular attention to the forms ofbilingualism of each other. The study, which focuses at first on Creole, Portuguese and French,include spontaneous and induced oral productions, and written productions, which are indicative oforal proficiency.

As the theme of the study indicates the study is a narrative study seeking to respond to two of the major challenges which congregations are facing within the context of ministry, namely postmodernity and globalization. After seeking a fuller description of these two challenges I sought a theological orientation within such a context (postmodern global village) as well as an ecclesiological praxis that could be transformative and redemptive within such a context. I believe to have found in the narrative orientation an appropriate way for doing theology in the postmodern context. The narrative orientation will guide the story of this study within four movements, namely descriptive theology (stories of need), historical theology (texts and tradition), systematic theology (re-authored story of the past) and lastly strategic practical theology (imagined story of the future). The climax of this journey (story) is in the fusion of horizons between the theory-laden questions of descriptive theology and the historical texts of the Christian faith within the narrative orientation of the study. I discovered that truly transformative and redemptive praxis is only possible within language communities (narrative communities). These narrative communities cannot exist in isolation, but are continuously confronted and relativised by the stories of other communities in the global village and therefore these language communities need to be open to the fragmentation and pluralism of the global village, otherwise they will not be able to respond to the reality of the globalization and postmodernity. The narrative communities needed a story (sacred story) that did not deny the reality of fragmentation and pluralism, but could incorporate this reality into its story. I found this story in the story of the cross and therefore refer to the narrative communities as communities of and under the cross of Christ. These ideas formed the basis for a transformative praxis within a specific congregation, namely Pastoral Redemptive Communities. The journey within these four movements was a critical journey in dialogue with other disciplines (economics, philosophy, psychology and sociology) and I tried to defend and describe my journey within the parameters of validity claims thereby opening the study for further dialogue. / Thesis (PhD (Practical Theology))--University of Pretoria, 2005. / Practical Theology / unrestricted

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-06-09T15:12:03Z No. of bitstreams: 1 Raimundo Nonato De Carvalho Junior.pdf: 3626400 bytes, checksum: 64744d4db0c7ea8de113ae792d791245 (MD5) / Made available in DSpace on 2016-06-09T15:12:03Z (GMT). No. of bitstreams: 1 Raimundo Nonato De Carvalho Junior.pdf: 3626400 bytes, checksum: 64744d4db0c7ea8de113ae792d791245 (MD5) Previous issue date: 2016-04-29 / In 2013, the Municipal Secretary of Education of Barueri announced that 4 schools from its school system joined the federal government educational program Mais Educação. This research aims to understand these schools teachers concept of integral education. Our central inquiry can be broken down into two questions: how teachers understand the objectives, procedures, concepts and guidelines of Mais Educação Program and what changes occurred (or not) in the pedagogical work of these teachers. Primary research sources were constituted of the official documents that support the Mais Educação Program and 5 questionnaires answered by full-time schools teachers in the city of Barueri. The purpose of the questionnaires was to obtain data on teachers’ training, their understanding of comprehensive education and their analysis of the educational work process after joining the Mais Educação Program. In the face of the findings in this research, it is possible to state that there is little understanding of the debate on comprehensive education among teachers; they do not observe significant changes in educational work related to joining Mais Educação Program; and that full-time schools in Barueri are seen as children and adolescents occupancy and restraining environments. Those spaces are no longer educational, they became only of protection and guard and compensation for the exclusion suffered by the working class. / En 2013, la Secretaria Municipal de Educación de Barueri anunció la participación de 4 escuelas de su sistema escolar al Programa Mais Educação del gobierno federal. Esta investigación tiene como objetivo comprender el concepto de educación integral que los profesores de estas escuelas tienen. El problema central de nuestro trabajo se divide en dos cuestiones: cómo los profesores comprenden los objetivos, procedimientos, conceptos y directrices presentes en el Programa Mais Educação y qué cambios han ocurrido (o no) en el trabajo pedagógico de estos maestros. Las fuentes primarias de investigación constituyense de documentos oficiales que apoyan el Programa Mais Educação y 5 cuestionarios respondidos por los maestros de las escuelas de tiempo completo en la ciudad de Barueri. El propósito de los cuestionarios era obtener datos sobre la formación de los maestros, la comprensión que tienen cerca la educación integral y el análisis que hacen del proceso de trabajo educativo después de unirse al Programa Mais Educação. Teniendo en cuenta los resultados de esta investigación, podemos decir que hay poco entendimiento entre los maestros del debate sobre la educación integral, no se observan cambios significativos en el trabajo educativo debido a la adhesión al Programa Mais Educação y las escuelas de tiempo completo en Barueri son vistas como ambientes de ocupación y contención de los niños y adolescentes, espacios que ya no están formando y se convierten sólo de protección, de guardia y de reparación de la exclusión que sufre la clase trabajadora. / No ano de 2013, a Secretaria Municipal de Educação de Barueri anunciou a adesão de 4 escolas de sua rede de ensino ao Programa Mais Educação do governo federal. Esta pesquisa tem como objetivo compreender a concepção de educação integral que os professores dessas escolas possuem. A problemática central do nosso trabalho pode ser desmembrada em duas questões: como os professores compreendem os objetivos, os procedimentos, as concepções e as diretrizes do programa Mais Educação, e quais mudanças ocorreram (ou não) no trabalho pedagógico desses professores. As fontes primárias de pesquisa são os documentos oficiais que subsidiam o programa Mais Educação e 5 questionários respondidos por professores das escolas de tempo integral do município de Barueri. O objetivo dos questionários foi obter dados sobre a formação dos docentes, a compreensão que possuem sobre educação integral e a análise que fazem do trabalho pedagógico após a adesão ao Mais Educação. Diante dos resultados desta pesquisa, é possível afirmar que há pouca compreensão, entre os professores, do debate sobre educação integral, que eles não observam mudanças consideráveis no trabalho pedagógico em razão da adesão ao Mais Educação e que as escolas de tempo integral de Barueri são vistas como ambientes de ocupação e contenção de crianças e adolescentes, espaços que deixam de ser de formação e passam a ser apenas proteção, guarda e reparação da exclusão sofrida pela classe trabalhadora.

Lentsoane uses the title of his narrative to highlight the theme. Special attention is paid to this. The suspense is captured in the clash between the traditional attitude to life held by the Bapedi and the modem philosophy of life held by the younger generation. Lentsoane effectively uses the concept of a journey to convey his message to his reader. The visit of the antagonist Kgoteledi to the homeland is especially important in this regard, as her family there is conservative and thus strongly supports her actions. But it is also here that she becomes aware of change. Other important techniques used by Lentsoane are: contrast, symbolism, shifting of focus, mirrorimages, naming, summary and retardation, foreshadowing, but also the reference to related matters. This latter technique has an important emphasising function. Although conflict is emphasised all the time, the climax is reached with the announcement that Mihloti, Dikgoneng's girlfriend, is pregnant. The mother (and therefore also the rest of the family) hereby accept that change has also become part of their lives. Kgoteledi comes to terms with the situation and passes away. AFRIKAANS : In hierdie verhandeling word Lentsoane se novelle, Megokgo ya Lethabo, as 'n liefdesverhaal besktyf waarin die liefdesverhouding tussen die minnaars nie deur die jongman se familie goedgekeur word nie, omdat die jong meisie lid van 'n ander etniese groep is. Die beskrywings model wat vir die ondersoek gevolg word, is 'n aangepaste narratologiese model. Boonop word slegs twee van die struktuurlae ondersoek, nl. die inhouds- en die samestellingslae. In die beskrywing van die inhoudslaag is die vier epiese elemente, karakter, handeling, tyd en plek, noukeurig nagegaan, en t.o.v. die onderwerp wat die outeur gekies het, beskryf. Die onderwerp bepaal die onderlinge verhouding tussen die verskillende karakters, en verdeel die handeling in drie groot aksiekategorieë, t.w. die liefdesverhouding, die besware van die jongman se familie, en die uiteindelike troue. Die tydsbegrip word omskryf in terme van 'n tydstip, tydsverloop en tydsomstandighede. Vir die beskrywing van die samestellingslaag van die werk is daar twee kernbegrippe wat uitgelig word, nl. die temabegrip en die tegniek begrip wat 'n verhoudingsbegrip is en nie eenduidig in verwysing is nie. Die tema wat hier vooropgestel word, is die van verandering, en slaan op die voortdurende verandering in die lewe van mense en kulture. Die karakter van die protagonis, Dikgoneng, word in terme van noodsaaklike en bykomende kenmerke beskryf. Die noodsaaklike kenmerke hou met die verhaalsoort of genre verband, terwyl die outeur met die bykomende kenmerke sy Ieser tot vereenselwiging met die protagonis oorhaal. Die antagonis word slegs t.o.v. die noodsaaklike kenmerke beskryf. Lentsoane gebruik die verhaaltitel as 'n belangrike outeursmiddel om die tema van sy werk na vore te bring. Besondere aandag word hieraan afgestaan. Die spanningselement lê opgevang in die botsing tussen die tradisionele lewensopvattings van die Bapedi en die modeme lewensbeskouing van die jong geslag. Lentsoane maak effektief van die reisbegrip gebruik om sy boodskap aan sy leer tuis te bring. Hier is dit veral die antagonis, Kgoteledi, se besoek aan die tuisland, wat belangrik is, omdat haar familie daar behoudende mense is, en haar dus in haar saak sterk steun. Maar dis dan ook hier waar sy van verandering bewus raak. Belangrike ander tegnieke wat Lentsoane gebruik, is kontrastering, simboliek, fokusverskuiwing, spieëlbeeldstelling, naamgewing, tydsversnelling en vertraging, vooruitskouring, maar veral die verwysing na verwante geleenthede wat 'n sterk beklemtoningsfunksie het. Hoewel konflik deurentyd aan die orde is, word die hoogtepunt met die aankondiging bereik dat Mihloti (Dikgoneng se nooi) swanger is. Die moeder (en daarom ook die res van die familie) aanvaar hiermee dat verandering ook deel van hulle lewens geword het. Kgoteledi berus haar hierin en sterwe. / Dissertation (MA)--University of Pretoria, 1999. / African Languages / unrestricted