In this study, the usability of smart phone application store app is evaluated. The study was performed on different smart phone operating systems. Data about usability was gathered through surveys and think aloud based experiment. Anova analysis was also performed on data to identify significant issues. A lot of smartphone users reported issues with installing, locating and searching about apps. Many users had issues with uninstalling of apps and navigating the search results when looking for apps. The smartphone operating system and the app store does not provide seamless navigation and alot of content is not tailored for smart phone users.

Wine tourism is very much an "experience", be it the wine, the destination or the opportunity to learn and "grow".Competitive positioning of wine tourism regions has become a strategically important issue, as the number of wine festivals has increased considerably and numerous regions are now marketing aggressively to attract high-yield wine tourists. The Wacky Wine Festival is one of the most unique and popular wine festivals in South Africa, and is the biggest regional wine festival. Managers of the Wacky Wine Festival need to know what visitors see as the important key success factors needed for managing a wine festival. This encourages competiveness and attempts to be sustainable over the long term of the wine festival's product lifecycle. When managing a wine festival, managers also need to identify whether different visitor groups have different perceptions of the managerial aspects. Key success factors (KSFs) are a prerequisite for the success of any organisation. KSFs concern what every manager within the tourism industry must be competent at doing or must concentrate on achieving to be Competitively and financially successful. KSFs are aspects which influence the organisation's ability to thrive in the market place. It is important to identify key success factors as these will assist a business in measuring achievements and indicating the improvement a business is making towards achieving certain targets. The main purpose of this study was therefore to determine key success factors for managing a wine festival by identifying what visitors to the Wacky Wine Festival view as important managerial aspects (KSFs). To reach the above-mentioned goal, the study is divided into 2 articles. Research for both articles was undertaken at the Wacky Wine Festival. Questionnaires were interview-administrated and distributed randomly during the course of the Festival at different wine farms. In total 424 questionnaires werecompleted during the visitor survey from 3-7 June 2009. Article 1 is titled: "Aspects concerning effective and efficient management of the Wacky Wine Festival". The main purpose of this article was therefore to identify the key success factors in managing the Wacky Wine Festival. This was done to determine what people visiting the Wacky Wine Festival view important. A factor analysis was used as instrument for achieving the above-mentioned goal. Results indicated that quality and good management, wine farm attributes, effective marketing, route development, festival attractiveness, entertainment and activities and accessibility are the key success factors that are important when managing a wine festival. These results generated strategic insights on what managers need to focus on when they are organising and managing a wine festival, such as the Wacky Wine Festival. Article 2 is titled: "A management appraisal of the Wacky Wine Festival". The main purpose of this article was to identify why a management appraisal is important when managing a wine festival. An analysis of variance (ANOVA) was used to determine whether significant differences occurred between the different visitor groups of the wine festival and their perceptions regarding the managerial aspects. Results revealed that there are three different visitor groups, namely the festinos, the epicureans and the social adventurers that visit the Wacky Wine Festival. Each of them agreed or disagreed what managerial aspects they find are very important when managing the Wacky Wine Festival. Some of the factors were found significant, namely quality and good management, effective marketing and entertainment and activities. Hence managers of the wine festival need to regard these key success factors as important to focus on. This research therefore revealed the key success factors for efficient management of the festival. There are further three types of visitor groups that visit the Wacky Wine Festival were also identified, namely the festinos, the epicureans and the social adventures. Research also indicated that specific markets have different evaluations concerning the importance of management aspects in ensuring success. / Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2010.

Wine tourism is very much an "experience", be it the wine, the destination or the opportunity to learn and "grow".Competitive positioning of wine tourism regions has become a strategically important issue, as the number of wine festivals has increased considerably and numerous regions are now marketing aggressively to attract high-yield wine tourists. The Wacky Wine Festival is one of the most unique and popular wine festivals in South Africa, and is the biggest regional wine festival. Managers of the Wacky Wine Festival need to know what visitors see as the important key success factors needed for managing a wine festival. This encourages competiveness and attempts to be sustainable over the long term of the wine festival's product lifecycle. When managing a wine festival, managers also need to identify whether different visitor groups have different perceptions of the managerial aspects. Key success factors (KSFs) are a prerequisite for the success of any organisation. KSFs concern what every manager within the tourism industry must be competent at doing or must concentrate on achieving to be Competitively and financially successful. KSFs are aspects which influence the organisation's ability to thrive in the market place. It is important to identify key success factors as these will assist a business in measuring achievements and indicating the improvement a business is making towards achieving certain targets. The main purpose of this study was therefore to determine key success factors for managing a wine festival by identifying what visitors to the Wacky Wine Festival view as important managerial aspects (KSFs). To reach the above-mentioned goal, the study is divided into 2 articles. Research for both articles was undertaken at the Wacky Wine Festival. Questionnaires were interview-administrated and distributed randomly during the course of the Festival at different wine farms. In total 424 questionnaires werecompleted during the visitor survey from 3-7 June 2009. Article 1 is titled: "Aspects concerning effective and efficient management of the Wacky Wine Festival". The main purpose of this article was therefore to identify the key success factors in managing the Wacky Wine Festival. This was done to determine what people visiting the Wacky Wine Festival view important. A factor analysis was used as instrument for achieving the above-mentioned goal. Results indicated that quality and good management, wine farm attributes, effective marketing, route development, festival attractiveness, entertainment and activities and accessibility are the key success factors that are important when managing a wine festival. These results generated strategic insights on what managers need to focus on when they are organising and managing a wine festival, such as the Wacky Wine Festival. Article 2 is titled: "A management appraisal of the Wacky Wine Festival". The main purpose of this article was to identify why a management appraisal is important when managing a wine festival. An analysis of variance (ANOVA) was used to determine whether significant differences occurred between the different visitor groups of the wine festival and their perceptions regarding the managerial aspects. Results revealed that there are three different visitor groups, namely the festinos, the epicureans and the social adventurers that visit the Wacky Wine Festival. Each of them agreed or disagreed what managerial aspects they find are very important when managing the Wacky Wine Festival. Some of the factors were found significant, namely quality and good management, effective marketing and entertainment and activities. Hence managers of the wine festival need to regard these key success factors as important to focus on. This research therefore revealed the key success factors for efficient management of the festival. There are further three types of visitor groups that visit the Wacky Wine Festival were also identified, namely the festinos, the epicureans and the social adventures. Research also indicated that specific markets have different evaluations concerning the importance of management aspects in ensuring success. / Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2010.

The physical properties of polymer quench bath directly affect the cooling rate of a quenched part. These properties include the type of quenchant, its temperature, concentration, and agitation level. These parameters must be controlled to optimize the quenching process in terms of alloy microstructure, properties and performance. Statistically designed experiments have been performed to investigate the effects of the process parameters (i.e. polymer concentration and agitation) on the heat transfer behavior of cast aluminum alloy A356 in aqueous solution of Aqua-Quench 260 using the CHTE quenching-agitation system. The experiments were designed using Taguchi technique and the experimental results were analyzed with Analysis of Variance (ANOVA) based on the average cooling rate. It is found that average cooling rate dramatically decreases with the increase in polymer concentration. Agitation only enhances the average cooling rate at low and medium concentration levels. From ANOVA analysis, the process parameter that affects the variation of average cooling rate most is the polymer concentration, its percentage contribution is 97%. The effects from agitation and the interaction between polymer concentration and tank agitation are insignificant. The mechanical properties of age-hardenable Al-Si-Mg alloys depend on the rate at which the alloy is cooled after the solutionizing heat treatment. A model based on the transformation kinetics is needed for the design engineer to quantify the effects of quenching rates on the as-aged properties. Quench Factor analysis was developed by Staley to describe the relationship between the cooling rate and the mechanical properties of an age-hardenable alloy. This method has been previously used to successfully predict yield strength, hardness of wrought aluminum alloys. However, the Quench Factor data for aluminum castings are still rare in the literature. In this study, the Jominy End Quench method was used to experimentally collect the time-temperature and hardness data as the inputs for Quench Factor modeling. Multiple linear regression analysis was performed on the experimental data to estimate the kinetic parameters during quenching. Time-Temperature-Property curves of cast aluminum alloy A356 were generated using the estimated kinetic parameters. Experimental verification was performed on a L5 lost foam cast engine head. The predicted hardness agreed well with that experimentally measured.

Electricity is the most preferred source of energy, because of its quality and convenience of usage. It is probably one of the most vital infrastructural inputs for economic development of a country. Indeed it is the fulcrum which can leverage the future pace of growth and development. These reasons have made the electric power industry one of the fastest growing sectors in most developing countries and particularly in India. Therefore it is not surprising to observe the economic growth of a country being related to the increase in electricity consumption. In India, the growth rate of demand for power is generally higher than that of Gross Domestic Product (GDP). However, to achieve this kind of growth in electricity supply, the capital investments required are very huge. Even though the electricity sector generally gels a major share in the budgetary allocations in India, this is inadequate to add the required quantum of new generation capacity to keep pace with the increase in demand for electricity. Additional constraints like capital scarcity in the public sector, lack of enthusiasm among the private and foreign investors, and strong opposition from the environmentalists have further contributed to this slow pace of new generating capacity addition. This has resulted in severely constrained systems in India. The main focus of the present research work is on the development of an integrated approach for electricity planning using a mathematical modeling framework in (he context of resource constrained systems. There are very few attempts in the literature to integrate short, medium and long term issues in electricity planning. This is understandable from the point of view of unconstrained electricity systems where this type of integration is unnecessary since such systems have a luxury of surplus capacity to meet the current demand and capacity additions are required only for meeting predicted future increase in demand. However, in the case of constrained electricity systems, which are characterized by shortages, this kind of integration is very essential. These systems have to manage with inadequate capacity in the present, plan capacity additions to bridge the existing gap and to meet future increase in demand, and always explore the possibility of adding capacity with short gestation period. The integrated approach is expected to achieve effective supply-demand matching on a continuous basis encompassing both the short term and long term horizons. To achieve this, we have considered three alternatives- existing supply, new supply and non-supply (rationing) of electricity. The electricity system of the state of Karnataka, which is severely constrained by both limited capital and energy resources, has been selected for this purpose. As a first step, the supply and demand situation has been studied in the context of resource constraints. In terms of supply, both existing and future additions are studied in detail with respect to the potential created, generation types, import potential, technical constraints, energy and power shortages, planned and proposed capacity additions by both public and private sectors, etc. The demand patterns have been studied by introducing a new concept of "Representative Load Curves (RLCs)". These RLCs are used to model the temporal and structural variations in demand for electricity. Also, appropriate non-supply options (rationing measures) for effective management of shortages are identified. Incorporating this information, an integrated mathematical model, which is expected to generate a target plan for a detailed generation scheduling exercises and a requirement plan for a regular generation expansion planning, has been developed. The other important alternative "Demand-Side-Management (DSM)", which could be considered as an effective option to achieve efficient supply-demand matching has not been included in the present research work. The major reason for not including the DSM alternatives is due to the difficulty in integrating these in the modelling approach adopted here. In the present approach we have used typical daily load curves (RLCs) to represent the demand for electricity. These are aggregate load curves and do not contain any sector-wise or end-use-wisc details. On the other hand, DSM alternatives are end-use focused. To incorporate DSM alternatives, we should have information on end-usc-wisc power demand (kW or MW), savings potential, time-of-use, etc. For this purpose it may be required to have end-use-wisc daily load curves. This information is not available and a separate detailed survey may be required to generate these load curves. This, we felt, is out of the scope of this present research work and a separate study may be required to do this. Therefore, we restricted our focus to supply planning alone. A detailed literature review is conducted to understand different types of modeling approaches to electricity planning. For the present study, however, the review of literature has been restricted to the methods of generation expansion planning and scheduling. In doing so, we attempted to bring out the differences in various approaches in terms of solution methods adopted, alternatives included and modifications suggested. Also, we briefly reviewed the literature on models for power and energy rationing, because management of shortages is an important aspect of the present study. Subsequently, a separate section is devoted to present an overview of the non-supply of electricity and its economic impacts on the consumers. We found that the low reliability of the electrical system is an indicator of the existence of severe shortages of power and energy, which cause non-supply of electricity to the consumers. The overview also presented a discussion on reasons for non-supply of electricity, and the types of non-supply options the utilities adopt to over come these shortages. We also attempted to explain what we mean by non-supply of electricity, what are its cost implications, and the methods available in the literature to estimate these costs. The first objective of the research pertains to the development of a new approach to model the varying demand for electricity. Using the concept of Representative Load Curves (RLCs) we model the hourly demand for a period of four years, 1993-94, 1994-95, 1995-96 and 1996-97, to understand the demand patterns of both unconstrained and constrained years. Multiple discriminant analysis has been used to cluster the 365 load curves into nine RLCs for each of the four years. The results show that these RLCs adequately model the variations in demand and bring out the distinctions in the demand patterns existed during the unconstrained and constrained years. The demand analysis using RLCs helped to study the differences in demand patterns with and without constraints, impacts of constraints on preferred pattern of electricity consumption, success of non-supply options in both reducing the demand levels and greatly disturbing the electricity usage patterns. Multifactor ANOVA analyses are performed to quantify the statistical significance of the ability of the logically obtained factors in explaining the overall variations in demand. The results of the ANOVA analysis clearly showed that the considered factors accounted for maximum variations in demand at very high significance levels. It also brought out the significant influence of rationing measures in explaining the variations in demand during the constrained years. Concerning the second objective, we explained in detail, the development of an integrated mixed integer-programming model, which we felt is appropriate for planning in the case of resource constrained electricity systems. Two types of integrations are attempted (i) existing supply, non-supply and new supply options for dynamically matching supply and demand, (ii) operational and strategic planning in terms of providing target plans for the former and requirement plans for the latter. Broadly, the approach addresses the effective management of existing capacity, optimal rationing plan to effectively manage shortages and rationally decide on the new capacity additions both to bridge the existing gap between supply and demand, and to meet the future increases in demand. There is also an attempt to arrive at an optimal mix of public and private capacity additions for a given situation. Finally, it has been attempted to verify the possibility of integration of captive generation capacity with the grid. Further, we discussed in detail about the data required for the model implementation. The model is validated through the development of a number of scenarios for the state of Karnataka. The base case scenario analyses are carried out for both the unconstrained and constrained years to compare the optimal allocations with actual allocations that were observed, and to find out how sensitive are the results for any change in the values of various parameters. For the constrained years, a few more scenarios are used to compare the optimal practice of managing shortages with to what has been actually followed by the utility. The optimal allocations of the predicted demand to various existing supply and non-supply options clearly showed that the actual practice, reflected by the actual RLCs, are highly ad hoc and sub-optimal. The unit cost comparisons among different scenarios show that the least cost choice of options by the utility does not necessarily lead to good choices from the consumers’ perspective. Further, a number of future scenarios are developed to verify the ability of the model to achieve the overall objective of supply-demand matching both in the short and long term. For this purpose both the short horizon annual scenarios (1997-98 to 2000-01) and long horizon terminal year scenarios (2005-06 and 2010-11) are developed assuming capacity additions from only public sector. Overall, the results indicated that with marginal contributions from non-supply options and if the public sector generates enough resources to add the required capacity, optimal matching of supply and demand could be achieved. The scenario analyses also showed that it is more economical to have some level of planned rationing compared to having a more reliable system. The quantum of new capacity additions required and the level of investments associated with it clearly indicated the urgent need of private sector participation in capacity additions. Finally, we made an attempt to verify the applicability of the integrated model to analyse the implications of private sector participation in capacity additions. First, a number of scenarios are developed to study the optimal allocations of predicted hourly demand to private capacity under different situations. Secondly, the impacts of privatisation on the public utility and consumers are analysed. Both short term and long term scenarios are developed for this purpose. The results showed the advantage of marginal non-supply of electricity both in terms of achieving overall effective supply-demand matching and economic benefits that could be generated through cost savings. The results also showed the negative impacts of high guarantees offered to the private sector in terms of the opportunity costs of reduced utilization of both the existing and new public capacity. The estimates of unit cost of supply and effective cost of supply facilitated the relative comparison among various scenarios as well as finding out the merits and demerits of guarantees to private sector and non-supply of electricity. The unit cost estimates are also found to be useful in studying the relative increase in electricity prices for consumers on account of privatization, guarantees and reliable supply of electricity. Using the results of scenario analyses, likely generation expansion plans till the year 2010-11 are generated. The analyses have been useful in providing insights into fixing the availability and plant load factors for the private sector capacity. Based on the analysis, the recommended range for plant utilization factor is 72.88 - 80.57%. The estimated generation losses and the associated economic impacts of backing down of existing and new public capacity on account of guarantees offered to private sector are found to be significantly high. The analyses also showed that the backing down might take place mainly during nights and low demand periods of monsoon and winter seasons. Other impacts of privatization that studied are in terms of increased number of alternatives for the utility to buy electricity for distribution and the associated increase in its cost of purchase. Regarding the consumers, the major impact could be in terms of significant increase in expected tariffs. The major contributions of this thesis are summarized as follows: i. An integrated approach to electricity planning that is reported here, is unique in the sense that it considers options available under various alternatives, namely, existing supply, non-supply and new supply. This approach is most suited for severely constrained systems having to manage with both energy and capital resource shortages. ii. The integration of operational and strategic planning with coherent target plans for the former and requirement plans for the latter bridges the prevailing gap in electricity planning approaches. iii. The concept of Representative Load Curves (RLCs), which is introduced here, captures the hourly, daily and seasonal variations in demand. Together, all the RLCs developed for a given year are expected to model the hourly demand patterns of that year. These RLCs are useful for planning in resource constrained electricity systems and in situations where it is required to know the time variations in demand (e.g. supply-demand matching, seasonal scheduling of hydro plants and maintenance scheduling). RLCs are also useful in identifying the factors influencing variations in demand. This approach will overcome the limitations of current method of representation in the form of static and aggregate annual load duration curves. iv. A new term, "non-supply of electricity" has been introduced in this thesis. A brief overview of non-supply presented here includes reasons for non-supply, type of non-supply, methods to estimate cost of non-supply and factors influencing these estimates. v. The integrated mixed integer programming model developed in the study has been demonstrated as a planning tool for- • Optimal hourly and seasonal scheduling of various existing supply, non-supply and new supply options • Estimation of supply shortages on a representative hourly basis using the information on resource constraints • Effectively planning non-supply of electricity through appropriate power/energy rationing methods • Estimation of the need for the new capacity additions both to bridge the existing gap and to take care of increase in future demand levels • Optimal filling of gaps between demand and supply on a representative hourly basis through new supply of electricity • Optimally arriving at the judicious mix of public and private capacity additions • Studying the impacts of private capacity on the existing and new public sector capacity, and on the consumers • Optimally verifying the feasibility of integrating the captive generation with the total system vi. The demand analysis using RLCs helped to bring out the differences in demand patterns with and without constraints, impacts of constraints on preferred pattern of electricity consumption, success of non-supply options in both reducing the demand levels and greatly disturbing the electricity usage patterns. Multifactor ANOVA analyses results showed that the logically obtained factors accounted for maximum variations in demand at very high significance levels. vii. A comparison of optimal (represented by optimal predicted RLCs) and actual (reflected by actual RLCs) practices facilitated by the model showed that the actual practice during constrained years is highly ad hoc and sub-optimal. viii. The results of the scenario analyses showed that it is more economical to have some amount of planned rationing compared to having a more reliable system, which does not allow non-supply of electricity. ix. The scenarios, which analysed the impacts of high guarantees offered to the private sector, showed the negative impacts of these in terms of reduced utilization of both the existing and new public capacity. x. Generation expansion plans till the year 2010-11 are developed using the results of various kinds of scenario analyses. Two groups of year-wise generation expansion plans are generated, one with only public sector capacity additions and the other with private sector participation. xi. The impacts of privatization of capacity additions are studied from the point of view of the utility and consumers in terms of expected increase in cost of purchase of electricity and tariffs. xii. The analyses are also made for developing some insights into fixing the availability and plant load factors for the private capacity. Based on the analysis, the recommended range for plant utilization factor is 72.88 - 80.57%. We believe that the integrated approach presented and the results obtained in this thesis would help utilities (both suppliers and distributors of electricity) and governments in making rational choices in the context of resource constrained systems. The results reported here may also be used towards rationalization of Government policies vis-a-vis tariff structures in the supply of electricity, planning new generation capacity additions and effective rationing of electricity. It is also hoped that the fresh approach adopted in this thesis would attract further investigations in future research on resource constrained systems.

本論文共計乙冊，分五章十八節，約六萬餘字。扼要說明如下： 一、研究目的： 本研究之目的有三：（一）探討各級教育行政人員之成就動機、工作特性與組織承諾 之實際情形。（二）分析個人人口統計變項、成就動機、工作特性與組織承諾之相關 。（三）根據研究結果提出具體建議，供各級教育行政人員作為促進組織承諾之參考 。 二、研究方法： 本研究之對象為教育部、教育廳（局），及各縣市教育局之正式編制人員。研究工具 為工作與家庭取向量表、工作特性量表、組織承諾問卷，離職意願問卷。並以積差相 閞、變異數分析、迴歸分析等統計方法分析資料。 三、研究結果： 本研究結果發現：（一）各級教育行政人員之性別年齡教育程度婚姻狀況職位與組織 承諾，離職意願有關聯存在，年資與組織承諾則無相關。（二）高成就動機者組織承 諾較高，工作自主性、挑戰性較高者，其組織承諾亦較高，在離職意願上則無顯著差 異。 四、建議： 根據研究之結果，提出二點建議：（一）工作豐富化：給予教育行政人員更多的自主 權，並增加工作的挑戰性。（二）配合個體成就動機的強弱，給予不同性質的工作， 促使教育行政人員發揮其潛力，並提升對機關之承諾。

一、問題緣起、動機： 現金的農業部門出現許多農業發展的瓶頸，例如勞動成本高，規模不經濟而導致農業 所得偏低。部分學者專家認為提高農業所得的有效方法是減少農民轉業。為此便需要 了解目前的地主、佃農對於耕地收入的依賴性。 二、操作性定義： 對地主而言依賴程度＝出租地租金收入/總收入 對佃農而言依賴程度＝承租地產出收入/總收入 對出（承）租地的自由度＝１－依賴程度 三、研究目的： １．地主（佃農）人口統計變數與其依賴度之關係。 ２．地主（佃農）耕地規模變數與其依賴度之關係。 ３．地主（佃農）住屋狀況變數與其依賴度之關係。 ４．地主（佃農）其機器設備變數與其依賴度之關係。 ５．地主（佃農）依賴度對處理出（承）租地之意願。 四、研究方法： 本論文之研究工具為問卷調查與分析，樣本戶數五二０分遍及全省各縣市五四個鄉鎮 。其中地主一０四分、佃農四一六分。至於本研究所採用的分析工具包括，百分比， ’ANOVA’ Gross Tables。 五、研究內容： 本文共分五章，其內容如下概述： 第一章 緒 論 第二章 文獻回顧與理論基礎 第三章 地主對出租耕地依賴程度及其相關因素之研究 第四章 佃農對承租耕地依賴程度及其相關因素之研究 第五章 結論與建議 六、繼續研究的課題

The event tourism industry is one of the fastest growing tourism industries worldwide. One type of event that is growing immensely is festivals, especially music festivals such as the Cape Town International Jazz Festival. As a result of the fast growing pace of festivals, it has become crucial for a festival to sustain itself in the market place to stay competitive. The Cape Town International Jazz Festival (the Jazz Festival) is a fast growing music festival and hosts numerous well–known local and international jazz artists, as well as young up–and–coming artists. For this exciting Jazz Festival to keep growing, it needs to be sustainable. To achieve this, the organisers and managers of the Jazz Festival need to know what is important to the visitors of the Jazz Festival, so they can fulfil their needs. This in turn leads to satisfied visitors that will return to the Jazz Festival and keep the festival sustainable. Generally speaking, music festivals have a more professional management approach than other tourism events and thus are more likely to be more successful. Key Success Factors (KSFs) are a precondition for the success of any event and will influence the competitiveness of the event in the market place. It is imperative for organisers to identify the KSFs that are important to the visitors so as to provide them with a satisfactory experience. This will also assist in measuring the achievement of the event’s goals and objectives. The main purpose of this study was to determine the KSFs in managing the visitor experience at the Cape Town International Jazz Festival. To reach this goal, the study is divided into two articles. Research for both articles was conducted at the Cape Town International Jazz Festival through distributing 400 questionnaires randomly throughout the two days of the festival, which was held on 3 and 4 April 2010. Article 1 is titled: “Key aspects for efficient and effective management of the Cape Town International Jazz Festival: a visitor’s perspective”. The main purpose of this article was to identify the Key Success Factors in managing the Cape Town International Jazz Festival, to determine what visitors deemed as important when attending the Jazz Festival. A factor analysis was done to achieve this goal. Results indicated that Hospitality Factors, Quality Venues, Information Dissemination, Marketing and Sales, and Value and Quality are the KSFs that are of importance when managing the Jazz Festival. The results of this article provided festival managers with valuable information when organising an event such as the Cape Town International Jazz Festival. Article 2 is titled: “The importance of different Key Success Factors to different target markets of the Cape Town International Jazz Festival based on travel motives”. The main purpose of this article was to determine whether different target markets that are visiting the Jazz Festival, deemed different KSFs as important, depending on their travel motives. An analysis of variance (ANOVA) was done to determine if there were statistically significant differences between the three clusters and the KSFs that they deemed important. Results showed that the three clusters, namely, Escapists, Culture Seekers and Jazz Lovers, deemed different KSFs as important when they are visiting the Jazz Festival. The results of this article gave festival organisers and marketing managers insight as to which markets to focus scarce marketing resources on and which markets to keep growing, as they will sustain the festival in the long term. Therefore, this research revealed the KSFs that are of utmost importance when managing the Cape Town International Jazz Festival, and that these aspects differ for certain markets. Organisers therefore need to assess the KSFs to provide products that will satisfy the visitor in order for him/her to return each year and keep the festival competitive and sustainable. / Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2012.

The event tourism industry is one of the fastest growing tourism industries worldwide. One type of event that is growing immensely is festivals, especially music festivals such as the Cape Town International Jazz Festival. As a result of the fast growing pace of festivals, it has become crucial for a festival to sustain itself in the market place to stay competitive. The Cape Town International Jazz Festival (the Jazz Festival) is a fast growing music festival and hosts numerous well–known local and international jazz artists, as well as young up–and–coming artists. For this exciting Jazz Festival to keep growing, it needs to be sustainable. To achieve this, the organisers and managers of the Jazz Festival need to know what is important to the visitors of the Jazz Festival, so they can fulfil their needs. This in turn leads to satisfied visitors that will return to the Jazz Festival and keep the festival sustainable. Generally speaking, music festivals have a more professional management approach than other tourism events and thus are more likely to be more successful. Key Success Factors (KSFs) are a precondition for the success of any event and will influence the competitiveness of the event in the market place. It is imperative for organisers to identify the KSFs that are important to the visitors so as to provide them with a satisfactory experience. This will also assist in measuring the achievement of the event’s goals and objectives. The main purpose of this study was to determine the KSFs in managing the visitor experience at the Cape Town International Jazz Festival. To reach this goal, the study is divided into two articles. Research for both articles was conducted at the Cape Town International Jazz Festival through distributing 400 questionnaires randomly throughout the two days of the festival, which was held on 3 and 4 April 2010. Article 1 is titled: “Key aspects for efficient and effective management of the Cape Town International Jazz Festival: a visitor’s perspective”. The main purpose of this article was to identify the Key Success Factors in managing the Cape Town International Jazz Festival, to determine what visitors deemed as important when attending the Jazz Festival. A factor analysis was done to achieve this goal. Results indicated that Hospitality Factors, Quality Venues, Information Dissemination, Marketing and Sales, and Value and Quality are the KSFs that are of importance when managing the Jazz Festival. The results of this article provided festival managers with valuable information when organising an event such as the Cape Town International Jazz Festival. Article 2 is titled: “The importance of different Key Success Factors to different target markets of the Cape Town International Jazz Festival based on travel motives”. The main purpose of this article was to determine whether different target markets that are visiting the Jazz Festival, deemed different KSFs as important, depending on their travel motives. An analysis of variance (ANOVA) was done to determine if there were statistically significant differences between the three clusters and the KSFs that they deemed important. Results showed that the three clusters, namely, Escapists, Culture Seekers and Jazz Lovers, deemed different KSFs as important when they are visiting the Jazz Festival. The results of this article gave festival organisers and marketing managers insight as to which markets to focus scarce marketing resources on and which markets to keep growing, as they will sustain the festival in the long term. Therefore, this research revealed the KSFs that are of utmost importance when managing the Cape Town International Jazz Festival, and that these aspects differ for certain markets. Organisers therefore need to assess the KSFs to provide products that will satisfy the visitor in order for him/her to return each year and keep the festival competitive and sustainable. / Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2012.

Mathematics Education / M. Ed. (Mathematics Education)