[pt] A presente pesquisa investiga os movimentos de uma rede brasileira de mulheres-mães que age em prol da inclusão de estudantes disléxicos em esferas educacionais no país. A partir das narrativas que as participantes constroem, em entrevistas individuais e em encontros coletivos com a pesquisadora, o estudo objetiva investigar não só como e quais maternidades, atreladas à dislexia, são articuladas e elaboradas pelas participantes, mas também como essas construções estão conectadas às agências em prol da educação inclusiva. Somado a isso, este trabalho busca compreender quais outros elementos/agentes estão, de alguma forma, envolvidos na construção do processo agentivo, além de entender como as participantes da rede avaliam o legado da luta em momento porvir. As bases teóricas concentram-se, principalmente, nos estudos sobre a maternidade e a maternagem, considerando as diversas influências existentes em um país historicamente marcado pelo encontro, pelo entrecruzar e pela sobreposição de culturas diversas; nos princípios da Teoria Ator-Rede (TAR), entendendo o coletivo como rede complexa em que as agências se dão via associações e hibridismos; e nos estudos da narrativa como forma de organização social. Os processos metodológicos são qualitativos, em perspectiva de etnografia em rede sociotécnica, considerando o olhar da pesquisadora, que esteve por mais de dois anos em campo, como lugar de interpretação para análise de dados gerados com 8 participantes do Movimento Mães do Brasil – Dislexia. As análises dos dados, em primeiro momento, apontam para narrativas que entrelaçam maternidade e dislexia atreladas ao inicial desconhecimento acerca da temática, à observação atenta e à suspeita do quadro, à tentativa de silenciamento de suas vozes em ambientes escolares, à persistência na investigação diante do comportamento dos filhos/filhas e à formalização do diagnóstico. Outrossim, indicam o impacto no campo afetivo e a dislexia como ponto de virada para busca pela informação e pelo compartilhamento público de conhecimento e de vivências – além de uma experiência com empreendedorismo como forma de conciliação entre maternidade/maternagem, dislexia e trabalho. Com essas etapas, maternidades são construídas a partir de maternagens atentas, resistentes, sofridas, solitárias e, na sequência, colaborativas rumo a outros espaços. Em segundo momento, as análises apontam para a necessidade do encontro com pares que vivenciam a dislexia, algo que configura a rede, a partir da memória institucional, não só como lugar de troca, de empatia e de espelhamento, mas como lugar de articulação de práticas que intensificam os vínculos e as associações com outros atores (humanos ou não-humanos) de modo a concretizar conquistas importantes, tais como a formalização das leis acerca da dislexia no Brasil. A maternidade e a maternagem, nesse contexto, são construídas não só como lócus privilegiado de conhecimento a partir do saber familiar, doméstico e diário, como também de modo estratégico, combativo e politizado em espaços como a escola, a câmara dos deputados e o congresso nacional. Há, dessa forma, reivindicação pelo compartilhamento do cuidado e pela partilha das responsabilidades frente à educação formal, principalmente, a partir de normas legais apoiadas na inclusão, o que, de certo, configura-se como agência em interesses práticos de gênero. Por fim, as análises apontam para avaliações maternas positivas do legado porvir, apoiadas em três principais ideias: mover-se é importante; (re)conhecer a dislexia é urgente; lutar pelos direitos de seus/suas filhos/filhas é também lutar pela coletividade (e vice-versa). As maternidades, nesse contexto e com essas participantes, significa também nutrir transformações para aqueles que virão. Com essas inteligibilidades, a pesquisa busca contribuir com/para outros estudos sobre coletivos que, ativamente, atuam em prol de seus ideais. Ressaltamos, do ponto de vista teórico e metodológico novas formas de olhar para a maternidade no encontro com a dislexia e com a educação, que precisa, de fato, ser inclusiva, assim como para o coletivo como rede em suas múltiplas agências. Esperamos, a partir da investigação proposta, também propiciar reflexão, ação e mudança. / [en] The present research investigates the initiatives of a Brazilian network of women-mothers who act in favor of the inclusion of dyslexic students in educational spheres of their country. From the narratives built by the participants, in individual interviews and in collective meetings with the researcher, this study aims to investigate not only how and which kinds of motherhood linked to dyslexia are articulated and elaborated by the participants, but also how these constructions are connected to the agencies for inclusive education. In addition, this work seeks to understand which other elements/agents are, in some way, involved in the construction of the agentive process, besides understanding how the network participants evaluate the legacy of the impending struggle. The theoretical framework mainly focus on studies about motherhood and mothering, considering a variety of influences in a country which is historically marked by the encounter, the intersection and the overlapping of different cultures; in the principles of the Actor-Network Theory (ANT), which understands the collective movement as a complex network in which the agencies take place via associations and hybridism; and in narrative studies as a form of social organization. The methodological processes are qualitative in the perspective of ethnography in a socio-technical network, considering the researcher s view. The analyst spent more than two years was in the research field, a place of interpretation and analysis of data generated with 8 participants who belong to the social movement called Mães do Brasil – Dislexia (Mothers from Brazil – Dyslexia). The data analysis, at first, point to narratives that intertwine motherhood and dyslexia linked to the initial lack of knowledge about the theme, the attentive observation and suspicion of the situation, the attempt to silence their voices in school environments, the persistence in the investigation before sons’/daughters’ behaviors and official diagnosis. Furthermore, they indicate the impact on the affective field and dyslexia as a turning point for the search for information and for the public sharing of knowledge and experiences - in addition to an experience with entrepreneurship as a way of reconciling motherhood/mothering, dyslexia and work. With these steps, a variety of motherhood types are built from attentive, resistant, suffering, solitary and, subsequently, collaborative mothering. Secondly, the analyses point to the need of meeting peers who experience dyslexia, something that configures the network, based on institutional memory, not only as a space for exchange, empathy and mirroring, but also as a place for the articulation of practices that intensify ties and associations with other (human or non-human) actors in order to get important achievements, such as the formalization of laws on dyslexia in Brazil. Motherhood and mothering, in this context, are constructed not only as a privileged locus of domestic and daily family knowledge, but also in a strategic, combative and politicized way in spaces such as the school, the Chamber of Deputies and the National Congress. There is, therefore, a demand for sharing care and responsibilities in relation to formal education, mainly based on legal norms supported by inclusion, which, of course, is configured as an agency in practical gender interests. Finally, the analyses point to positive maternal assessments of the legacy to come supported by three main ideas: moving is important; (re)knowing dyslexia is urgent; fighting for their sons/daughters rights is also fighting for the collectivity. Motherhood, in this context and with these participants, also means boosting changes for those who will engage some day. With these intelligibilities, the research seeks to contribute with/to other studies on social groups that actively work towards their ideals. Concerning the theoretical and methodological frameworks, new ways of approaching motherhood, dyslexia and education were presented. Education does need to be inclusive. It is also suggested other ways of framing social groups as networks in their multiple agencies. We hope the proposed investigation can provide reflection, action and change.

Цель исследования – разработать методические основы анализа и управления стратегическим поведением акторов ювелирного рынка в условиях неопределенности внешней среды. Разработан методический подход к планированию мероприятий по стимулированию продаж, основанный на идеях акторно-сетевой теории, используемых для анализа поведения на основе модусов калькулирования акторов базовой сети «продавец – покупатель – посредник» с целью формирования предложения ювелирных изделий в качестве объекта инвестирования в условиях неопределенности. Предложенный подход позволит повысить уровень управленческой осознанности по проблемам построения доверия в сетях акторов, сформировать соответствующие управленческие решения по развитию компетенций товароведов ювелирного салона. / The purpose of the study is to develop methodological foundations for the analysis and management of the strategic behavior of the actors of the jewelry market in the face of uncertainty in the external environment. A methodical approach has been developed to planning sales promotion activities based on the ideas of the actor-network theory used to analyze behavior based on the calculation modes of the actors of the basic network "seller - buyer - intermediary" in order to form a proposal for jewelry as an investment object under conditions of uncertainty. The proposed approach will increase the level of managerial awareness of the problems of building trust in networks of actors, form appropriate managerial decisions to develop the competencies of jewelry store merchandisers.

В данной диссертационной работе исследуется проблема нормы тела в современной модной индустрии в западноевропейских странах. Поднимается вопрос о практиках сопротивления этой норме. Декларируемая свобода нормальной телесности ставится под сомнение, главным тезисом выдвигается усиление контроля над телом в современной fashion-культуре. / This dissertation explores the problem of body norms in the modern fashion industry in Western European countries. The question is raised about practices of resistance to this norm. The declared freedom of normal embodiment is called into question; the main thesis is the strengthening of control over the body in modern fashion culture.

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I bring together ethnographic interviews with deck officers, studies in actor-network theory, explicit and tacit knowledge theory, and performativity theory in this work. I prove that bridge technologies produce what are called mimeomorphic (repeatable with some variation) actions that contain no deck officer collective tacit knowledge. I argue that deck officer bridge watch situated actions are mostly polimorphic (actions can vary depending on social context), and these actions are in fact performatives (in an Austin sense) derived from a more oral than literate performance production process. These performatives constantly build the mariner's identity within the maritime deck officer community and their successful performatives give deck officers agency in the form of an oppositional view to deskilling. These same performative acts are the value of the mariner's experiential technological knowledge within the ship's bridge technology framework. / Ph. D.

This thesis explores Alan Moore and Dave Gibbons' 1986-87 comic book series Watchmen according to its network structure, paying particular attention to page layout and the establishment of or deviation from the nine-panel "waffle iron" grid. This reading aims to better understand the comic book form, connecting the work of comics theorist Theirry Groensteen to certain elements of actor-network theory and Ian Bogost's notion of the ontograph--a map of being that emphasizes the interobjectivity of networked nodes. This thesis explores the ontographic nature of the comic book form more generally before tracing the meta-textual ontograph in Watchmen. The thesis then examines the network within the single panel, the multi-panel page layout, and the collaborative network of artist and author. Finally, this thesis explores how Watchmen as an ontograph exploits the affordances of the comic book form in order to construct creative temporalities.

Bakgrund: Sjukvården i Sveriges står inför en problematik, vilken kan hänföras till få vårdplatser och knappa resurser, vilket i sin tur lett till överbelastade akutmottagningar. Denna problematik ställer krav på att utveckla förbättringar i syfte att öka effektiviteten och kvaliteten på mottagningarna. Styrningen av förbättringsprocesser består av både möjliggörande och tvingande inslag, vilka kan komma att antingen samspela eller ge upphov till styrspänningar.  Syfte: Syftet med studien är att identifiera och analysera olika aspekter av förbättringsarbete på akutmottagningar, såsom hur de styrs och dess potentiella utmaningar. Studien syftar även till att undersöka de anställdas upplevelser av de möjliggörande och tvingande inslagen av styrningen samt ge förslag på hur styrningen av förbättringsarbete kan utvecklas i framtiden.  Metod: Studien har innefattat semistrukturerade intervjuer med diverse chefer, läkare, sjuksköterskor och politiker i Region Kronoberg och Region Kalmar, vilket gör det till en multipel flerfallstudie av kvalitativ karaktär. I metodavsnittet beskrivs det hur det empiriska materialet samlats in. Slutsats: Förbättringsarbete analyserades utifrån aspekterna: kvalitet, flöde och effektivitet, där det tydliggjordes hur förbättringsarbetet består av att möta de utmaningar som finns samtidigt som kostnadseffektivitet och vårdkvalitet behövs tas i beaktning. Vidare identifierades möjliggörande styrning på akutmottagningarna i form av värdegrunden och visionen, och i den professionella autonomin. Den tvingande styrningen kunde istället ses i budgeten och verksamhetsplaner, regler och riktlinjer samt i RETTS-systemet. Fem stycken styrspänningar identifierades mellan professionell autonomi och formella regelverk, personalbrist och överbelastning, effektiviseringskrav och resursbrist, läkare och sjuksköterskor, samt medicinsk personal och administrativa samt politiska aktörer. Dessa spänningar och relationer mellan aktörerna i regionerna förklarades med hjälp av aktör-nätverksteori. / Background: Swedish healthcare is facing problems associated with few hospital beds and scarce resources, which in turn has led to an overload in the emergency departments. This issue has created a demand for process improvement aimed at increasing the efficiency and quality of the emergency departments. Management of process improvement consists of both enabling and coercive elements, which may either interact or create tensions in governance. Purpose: The purpose of the essay is to identify and analyze various aspects of improvement work in emergency departments, such as how it is managed and its potential challenges. The study also aims to examine employees’ experiences of the enabling and coercive elements of management, and to provide suggestions on how the controls can be developed in the future. Method: The study has involved semi-structured interviews with various managers, physicians, nurses and politicians in Region Kronoberg and Region Kalmar, making it a multiple case study of qualitative nature. The methodology section describes how the empirical data was collected.  Conclusion: Improvement work was analyzed based on the aspects of quality, patient flow and efficiency, clarifying how the improvement work consists of meeting the challenges that exist while at the same time taking cost efficiency and quality of care into account. Furthermore, enabling control was identified in emergency departments in the form of the value and vision, and in the professional autonomy. Coercive controls could instead be seen in the budget, the operational plans, rules and guidelines, and the RETTS-system. Five tensions were identified between professional autonomy and formal regulations, staff shortages and overcrowding, efficiency demands and resource shortages, doctors and nurses, and medical staff and administrative as well as political actors. These tensions and relationships between actors in the regions were explained using actor-network theory.

Cette thèse étudie la période de transition associée à l’externalisation d’une activité d’une organisation vers une autre et a pour objectif de décrire la manière dont un dispositif de contrôle hybride entre marché et hiérarchie émerge au cours de cette période. Pour ce faire, nous nous sommes appuyé sur une étude in situ de quinze mois d’un projet mondial d’externalisation de l’activité IT d’un client auprès de trois centres de services mutualisés d’un prestataire. La description du terrain s’articule autour de deux voies de passage conceptuelles ancrées dans l’Actor Network Theory. La première propose de partir de la Théorie des Coûts de Transaction pour aller vers une « économie des coûts de traduction ». La seconde avance le concept d’accumulation de petits points de contrôle fondée sur l’étude d’un « contrôle en train de se faire » (Vosselman & Van der Meer-Kooistra, 2006). La description de la phase de transition émet l’idée que les coûts de traduction et l’accumulation de petits points de contrôle forment un « registre en double » permettant de tracer le mouvement de co-construction de la prestation de services et du dispositif de contrôle associé. Au cours de cette période, les faits locaux furent circonscrits par l’équipe projet pour les ramener au sein du centre de services mutualisés. Ce travail permit d’amorcer un cycle d’accumulation des connaissances. Ce mouvement rendit progressivement le projet et la prestation de services plus réels, mais au prix d’un éloignement irrémédiable avec ce qui avait été spécifié dans le contrat. Dorénavant, le coût pour agir à distance était réduit et le centre de services mutualisés pouvait a priori être considéré comme un dispositif « économe ». Cependant, le processus d’externalisation conduisit à une transformation profonde de l’activité externalisée et de l’identité des différents groupes d’acteurs associés. La comparaison entre les deux situations, avant et après l’externalisation, était rendue complexe du fait de l’existence des coûts de traduction inhérents au passage du contrat au dispositif sociotechnique nécessaire à la réalisation de la prestation de services. / This dissertation is dedicated to the transition period related to the outsourcing of an activity from an organization to another one. Its objective is to describe the emergence of a hybrid control device between market and hierarchy. We studied during 15 months a global IT outsourcing project from a client to three customers’ shared service centers. The field analysis is based on two “conceptual ways” grounded in Actor Network Theory. The first moves from Transaction Cost Economics to “Translation Cost Economy”. The second one puts forward the concept of small points of control accumulation responding to Vosselman & Van der Meer-Kooistra’s call to investigate “control in the making” (2006). The transition phase shed light on the proposition that costs of translation and small points of control accumulation created a “double register” tracing the movement of services co-construction and the related control device emergence. The local facts were framed by the project team and brought into one of the shared IT service center. An accumulation cycle of knowledge was running. This movement made both the project and the service actual but at the cost of translating the initial service defined by the contract. The price to act at distance was reduced and the shared IT service center could be considered as “economic”. However, the outsourcing process led to a transformation of the IT activity and modified the identity of the groups of actors. The comparison between the two situations, before and after outsourcing, was made difficult because of translation costs inherent to the transformation of the contract into a socio-technical device implemented to deliver the service.

Alors que les outils de gestion envahissent les organisations, nous en savons encore très peu sur la manière dont ils agissent sur les habitudes de penser, sur les façons de faire et sur les comportements.Cette thèse s'intéresse au rôle des progiciels CRM dans la construction des représentations et des pratiques de la relation client. Ces progiciels sont étudiés à deux niveaux: celui de l'espace professionnel des Directeurs commerciaux et celui d'une organisation. Tout d'abord, à partir de l'analyse, entre 1990 et 2009, d'une revue professionnelle destinée aux Directeurs commerciaux, nous montrons l'institutionnalisation des progiciels CRM et que cette institutionnalisation s'est accompagnée d'un déplacement des représentations relatives à ce qui est considéré comme une "bonne" gestion de la relation client. Parallèlement, nous avons mené une étude de cas en profondeur sur dix ans, rendant compte de la mise en oeuvre et de l'utilisation d'un progiciel CRM particulier. Nous montrons que la mise en oeuvre d'un progiciel CRM requiert un processus de traduction continu. Puis, nous mettons en évidence plusieurs transformations des pratiques dont certaines n'étaient pas attendues. Les transformations touchent la connaissance client et son partage, ainsi que les modes de contrôle à l'oeuvre dans l'organisation. Au-delà des transformations des pratiques en matière de contrôle hiérarchique, le progiciel CRM a notamment favorisé la mise en place de deux nouveaux modes de contrôle: un contrôle latéral (entre pairs) et un contrôle transversal (entre fonctions). Notre recherche s'inscrit dans la lignée des travaux qui considèrent que les outils de gestion, et plus globalement les artefacts, méritent qu'on leur accorde une attention plus grande. Nous illustrons plus largement dans ce travail l'intérêt d'aborder les processus organisationnels en prenant au sérieux les objets techniques indissociables de l'action. En les prenant comme points d'entrée, il est possible de documenter des phénomènes jusqu'alors peu explorés / Though management tools are more and more present in organizations, little is known on how they act on mindsets, on habits and on behaviours.This dissertation focuses on the role of CRM software packages in the construction of customer relationship representations and practices. These software packages were studied at two different levels: the sales director community and an organization. First of all, a professional journal analysis between 1990 and 2009 was conducted. The results show that CRM software packages were institutionalized and that this institutionalization comes with a shift in the representations of what is considered as "good" customer relationship management. Then, a ten year in-depth case study of the implementation and the use of a CRM software package was conducted.The results show that the implementation of a CRM software package requires a continuous translation process. They also highlight some changes in practices, of which some are unintended. The changes are related to customer knowledge, its sharing and the modes of control inside the firm. Beyond changes in hierarchical control, the CRM software package leads to the implementation of two new modes of control: a lateral control(between peers) and a transversal control (between functions). This research is in line with the literature that considers that more attention has to be paid to management tools, and more generally to artefacts. We illustrate more broadly in this dissertation the interest of addressing organizational processes by taking seriously the technical objects indissociable from action. Taking them as a starting point for research could be a mean to inform currently underexplored phenomena