Made available in DSpace on 2016-04-28T20:19:18Z (GMT). No. of bitstreams: 1 2007- Jose Eduardo de Oliveira Feijo.pdf: 961807 bytes, checksum: 88e60eb2a44c34cc37fe026d0733e954 (MD5) Previous issue date: 2007-08-20 / This research had as goal analyzes the objectives and strategic indicators of learning and growth perspective of Balanced Scorecard - BSC in a Researches Center. Cenpes was characterized as a case study. A questionnaire was applied, based on the methodology of BSC, specifically focusing to the learning and growth perspective. Two samples were selected, one of the formal leaders' population and another composed by the other employees. The analysis of the information s collected resulted in the elaboration of a methodology proposal for construction of these objectives and strategic indicators, aiming at to favor other organizations to adopt BSC. The present study had as accessory objective to demonstrate the contribution of the intangible assets in the reach of the vision organizational and increase of the competitive advantage, through the definition of objectives and strategic indicators of the learning perspective and growth of BSC. / Esta pesquisa teve como objetivo analisar os objetivos e indicadores estrat?gicos da perspectiva aprendizado e crescimento do Balanced Scorecard BSC de um Centro de Pesquisas, o Cenpes, portanto caracterizando-se como um estudo de caso. Tendo sido aplicado um question?rio, voltado a metodologia do BSC, mais precisamente ? perspectiva de aprendizado e crescimento. Foram selecionadas duas amostras, retiradas de duas popula??es, a popula??o de l?deres formais e outra composta pela for?a de trabalho. Ap?s a an?lise dos dados foi constru?da uma conclus?o e proposta uma metodologia com o objetivo de favorecer outras organiza??es que adotam o BSC, na constru??o destes objetivos e indicadores estrat?gicos. O presente estudo demonstrou a import?ncia da defini??o dos objetivos e indicadores estrat?gicos na perspectiva aprendizado e crescimento do BSC, bem como dos ativos intang?veis, de modo que eles possam contribuir de forma mais eficaz para o alcance da vis?o estabelecida por uma organiza??o e para a constru??o de vantagem competitiva.

競爭的存在使得企業出現了改革的需求，而良好的預算制度則奠定了改革的成功基礎，因此如何建立出一套完整、有用的預算制度以協助企業進行改革，則是目前企業管理者必須深入思考的問題。 對管理者而言，一套有用的預算制度除了預算的編製外，更應該能協助組織策略的推動，因此預算制度的起點應為公司策略的形成，而如何將策略與預算連結則需透過平衡計分卡以及目標管理的協助。本研究之研究主題一即在探討策略、平衡計分卡、以及目標管理對預算制度的影響。在此研究主題下，本研究除個別探討策略、平衡計分卡、以及目標管理對預算制度之影響外，更深入研究策略、平衡計分卡、目標管理以及預算制度之整合情況。 另一方面，預算制度最基本的功能在於預算之編製，因此如何編製出有用的預算資訊便是管理當局考量的另一重點。在傳統預算制度存在著許多缺點的情形下，本研究導入了作業基礎預算制度，因而本研究之研究主題二在探討作業基礎預算制度之設計與執行。在此研究主題下，本研究除探討以作業為基礎之預算編製方式外，更進一步探討作業基礎預算制度與研究主題一策略至目標管理架構之連結。 本研究採用個案研究之方式進行，並以國內某銀行信用卡部門為個案研究對象。為了對個案公司及其產業有足夠的了解，筆者在民國八十七年七月至民國八十八年六月之期間內，每週約花費二至四天的時間，利用實地觀察、訪談、資料蒐集、書面閱讀及開會等方式，深入取得足夠的實務資訊以分析本研究之各主題。 本研究之研究結果顯示，策略、平衡計分卡及目標管理三者結合一體後會對預算制度造成相當大的影響，而完整的預算架構則應以策略為起點方能充分發揮預算制度的功能，俾協助組織策略推行。至於在作業基礎預算制度之設計與執行上，本研究之研究結果則顯示以作業為基礎之預算編製方式的確為企業帶來較多的效益，且經由作業基礎預算制度與策略、平衡計分卡及目標管理之結合，個案公司更解決了其在原預算制度下所產生的八項缺點，並瞭解未來應該改進的方向。 最後本研究探討個案公司作業基礎預算制度實施過程中的七個行為面因素：文化（Culture）、負責人（Champion）、改革的過程（Change Process）、承諾（Commitment）、控制（Control）、獎酬（Compensation）、以及持續教育（Continuous Education）。透過實施過程中對這七個行為面因素的考量，使得個案公司得以較順利地推行作業基礎預算制度，更使得預算制度的改革更為成功。 / Competition precipitates corporation innovations, and a sound budget system is the essence of success of innovations. Therefore how to build an efficient budget system to bolster the proceeding of innovations is an indispensable issue that managers must deeply concern. For managers, a good budget system is not only for budgets, but also helping corporations to fulfill their strategies. Hence a budget system should be conceived based upon corporation strategies. However how can we link strategies to budgets? The answer is the utilization of balanced scorecard and management by objectives. Hereby the first theme of this research is to discuss the influence of strategies, balanced scorecard, and management by objectives on budgets. Under this theme, we discuss not only the influence of strategies, balanced scorecard, and management by objectives on budgets separately, but also the way to knit them into budget system. Besides, the basic function of budgets is to prepare budget information, so how to prepare useful information emerges as another point that managers concern. Since deficiencies inherent in traditional budget systems, we put the activity-based budgeting into our research. Herein the second theme of the research is to discuss the design and implementation of activity-based budgeting. Under this theme, we discuss the way to prepare budgets base on activities, and moreover, we discuss the linkage between activity-based budgeting and frame of strategies, balanced scorecard, and management by objectives integrated under first theme of the research. We use field study to make the research. Credit card department of a bank is our research object. In order to be familiar with the industry and research object, we immersed ourselves into the environment two or three days per week and use papers reading, interviews, data collection, observation, and meetings to amass the practice information that we need to study the themes of the research. The results of the research show that strategies, balanced scorecard, and management by objectives integrated together to profoundly influence budgets, and a complete budget system should sprouts from strategies so that budget system can help corporations to implement strategies. Besides, the research shows that budget preparation base on activities is a boon for corporations, and through the integration of strategies, balanced scorecard, and management by objectives, the budget system overcomes the deficiencies embedded in the original budget system. Finally, we discuss seven behavioral factors of research object of implementing activity-based budgeting. These factors are culture, champion, change process, commitment, control, compensation, and continuous education. Through the consideration of the seven factors, corporation can implement activity-based budgeting more smoothly, and make the innovation of budget system more successfully.

本研究主要探討服務創新所具備的關鍵成功因素與所影響的企業經營績效指標的評估架構。並進一步探討影響企業經營績效指標的服務創新關鍵成功因素間的比例權重。 本研究歸納相關次級資料後進行分析，並採用「量化研究」方法-AHP層級分析法，建立「服務創新關鍵成功因素與經營績效評估架構」。再針對台灣進行服務創新且擁有自有品牌的製造業進行專家問卷以探討「服務創新關鍵成功因素與經營績效」各因素的權重關係。 研究結果顯示： 一、 整體台灣進行服務創新且擁有自有品牌的製造業，其四大服務創新經營績效主要影響因子相對權重，依重要程度排序以「顧客滿意度」（0.405）為最高，其次是「顧客忠誠度」（0.339）、「外部服務價值」（0.139）、「內部服務品質」（0.114）。 二、 整體台灣進行服務創新且擁有自有品牌的製造業，其影響服務創新事業經營績效的服務創新關鍵成功因素重要性前六名，以「根據品牌精神創造新的服務價值主張」（0.176）為最重要的服務創新關鍵成功因素。再依序為「顧客感受的產品與服務的品質」（0.113）、「消費前後顧客感受到企業行銷服務品質」（0.101）、「對服務創新事業的持續性投資與承諾」（0.089）、「具有競爭力的產品與服務的價格」（0.079）、「在服務體系中維護價值共創共識與技術傳遞機制以維持企業在價值體系中的地位」（0.074）。 最後，本研究根據研究結果進行理論及實務意涵的討論，並提出後續研究建議。

軟體產業向來都是腦力密集產業，面對全球化的趨勢，其競爭層次早已不再侷限於國內，而是提升至跨國與跨區域的領域。因此唯有強化競爭力才得以屹立於產業中。 卡內基美隆大學的軟體工學院(Software Engineer Institute, SEI)制定之能力成熟度整合模型(Capability Maturity Model Integration, CMMI)，已成為國際軟體工程中廣泛認同的標準。行政院制定的六年國家展計畫(2002–2008)，其中數位台灣(e–Taiwan)專案中政府更擬定推動民間業者CMMI的計畫,以提升國內軟體開發的素質與強化國際競爭力。 CMMI的導入，無疑是希望從組織面、成本面、品質面等面向全面提升軟體的品質。然而在眾多的導入案例中，學術界對於台灣的軟體企業導入CMMI產生之影響所進行的研究論文相對匱乏。而且國內的資訊軟體業者普遍為中小型機構，是否可以獲得預期的效益也未可知，然在導入的過程卻必須先面臨接踵而來的衝擊。 本文針對已經有成功導入經驗的業者進行研究，藉由研究執行CMMI所衍生的負面衝擊並釐清這些衝擊產生的原因，以協助企業在開始執行之前便能了解其影響，以及相關衝擊產生之原因。讓企業經營階層在執行導入CMMI決策時有更為完整的參考依據，以降低導入CMMI時所衍生出的負面衝擊，進而提升效益。

Submitted by FERNANDA NERVA BURMANN (fnburmann@gmail.com) on 2015-01-26T15:46:58Z No. of bitstreams: 1 Dissertacao_Fernanda_Burmann_VF.pdf: 5323882 bytes, checksum: 69f01f76c1989d860de0a52e50460e56 (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2015-01-26T16:02:31Z (GMT) No. of bitstreams: 1 Dissertacao_Fernanda_Burmann_VF.pdf: 5323882 bytes, checksum: 69f01f76c1989d860de0a52e50460e56 (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2015-02-02T11:21:00Z (GMT) No. of bitstreams: 1 Dissertacao_Fernanda_Burmann_VF.pdf: 5323882 bytes, checksum: 69f01f76c1989d860de0a52e50460e56 (MD5) / Made available in DSpace on 2015-02-02T11:21:43Z (GMT). No. of bitstreams: 1 Dissertacao_Fernanda_Burmann_VF.pdf: 5323882 bytes, checksum: 69f01f76c1989d860de0a52e50460e56 (MD5) Previous issue date: 2015-01-09 / Contemporary organizations present a high level of complexity. The long process chain shall be managed in an integrated way and requires a decentralized way of decision making in order to assure quick answers to changes in the competitive environment. This context demands the development of management tools to support managers in order to reach global strategic goals as the reference model analyzed in this paper, which gathers supply chain management metrics together with the Balanced Scorecard concept. The aim of this paper is both to evaluate the current Key Performance Indicators (KPIs) architecture of a large fuel distributor company operational unit (OU) based on the reference model and to test, based on a case study, the universality of adopting the reference model by different companies. Some of the main findings of this paper are: the current OU performance indicators architecture is unbalanced according to the BSC dimensions – comparing with the financial dimension that presents 7 KPIs, client dimension presents only 2; the list of OU KPIs presents a gap of 50% compared to the reference model; for this gaps an action plan was built in order to add this indicators to the OU KPIs architecture; 24% of the reference model metrics are not applicable to the OU reality and; the reference model does not cover important items as training, engagement, Health, Safety & Environment (HSE) which are essential to the company context – for instance, the OU currently monitors 6 indicators of HSE. The paper has also found that a generic model is not fully applicable because every organization has its specific complexities. However the reference model can be used as a guidance to verify the adequacy of a specific company preselect indicators because it shows gaps that cannot be detected during the indicators selection process. / As organizações contemporâneas apresentam elevado grau de complexidade. A extensa cadeia de processos deve ser gerenciada de forma integrada e requer descentralização da tomada de decisões para assegurar respostas ágeis aos estímulos do ambiente competitivo. Este contexto demanda a criação de ferramentas de gestão que apoiem os gestores no atingimento dos objetivos estratégicos globais das empresas, como o modelo de referência analisado neste trabalho, que alia as métricas de gestão da cadeia de suprimentos com o conceito do Balanced Scorecard. Este trabalho objetivou, por um lado, avaliar a atual arquitetura de indicadores de desempenho da unidade operacional (UO) de uma grande distribuidora de combustíveis à luz deste modelo de referência e, por outro, testar o modelo de referência através do estudo de caso quanto à sua universalidade de aplicação por diferentes empresas. Dentre os resultados obtidos, destacam-se: a arquitetura de indicadores atual da UO está desequilibrada nas dimensões do BSC – comparada à dimensão financeira que apresenta 7 indicadores, a dimensão clientes apresenta somente 2 indicadores; identificou-se uma lacuna de 50% na relação de indicadores de desempenho da UO quando a confrontamos com o modelo de referência; para as lacunas identificadas, desenvolveu-se um plano de ação para sua incorporação à arquitetura da UO; constatou-se que 24% das métricas do modelo de referência não se aplicam à realidade da UO e; o modelo de referência não abarca itens relevantes como treinamento, engajamento e Saúde, Meio Ambiente e Segurança (SMS), primordial para a realidade da empresa, que acompanha atualmente 6 indicadores de SMS. Verificou-se, também, que o uso de um modelo de referência genérico não é o mais adequado por causa das complexidades intrínsecas de cada uma das organizações. Entretanto, o mesmo pode ser usado como um guia para verificação de suficiência dos indicadores pré-selecionados por uma determinada empresa porque indica lacunas que podem não ser percebidas no processo de seleção.

Text in Afrikaans / Die doel van die onderhawige studie is onder meer om loopbaanorientering aan die tersiere student (BSc Agric) teoreties te fundeer. 'n Uitgebreide Europese studiereis is ondemeem met die doel om bestaande loopbaanorienteringsprogramme aan tersiere instansies, veral universiteite, te ondersoek en die effektiwiteit daarvan te evalueer ten einde voortreflikhede te implementeer. In hierdie studie word die loopbaanorienteringsprogram vir BSc (Agric)studente aan die Universiteit van Pretoria wat reeds in 1994 ontwerp en ge'implementeer is, beskryf sowel as die behoeftepeiling wat onder BSc (Agric)-studente (voor en na die implementering van die program), en vennote in die landboubedryf gedoen is. 'n Verdere doel met die studie is om 'n wetenskaplik verantwoorde loopbaanorienteringsverrykingsprogram vir BSc (Agric)-studente aan die Universiteit van Pretoria te begrond, te ontwerp, die implementering daarvan te beskryf en die resultate daarvan te evalueer. Daar is gepoog om beide loopbaanontwikkelings- en studente-ontwikkelingsteoriee te beskryf en uit te le as fundering vir 'n verantwoorde loopbaanorienteringsverrykingsprogram vir tersiere studente. 'n Oorsig en perspektief is gebied op bestaande loopbaanorienteringsprogramme en -inisiatiewe in 'n intemasionale, nasionale en plaaslike konteks. Die verskynsel van die snelveranderende wereld-van-werk is literatuurmatig gepresiseer en die implikasies uitgewys vir die opleiding van en loopbaanorientering aan die student in die Landbouwetenskap. 'n Behoeftepeiling van loopbaan (en lewens-)kundighedeen vaardighede waaroor graduandi moet beskik is gedoen onder BSc (Agric)-studente (v66r en mi programimplementering) en onder vennote in die landboubedryf. Die ontwikkeling, beslaggewing en ,evaluering van 'n loopbaanorienteringsverrykingsprogram vir BSc (Agric)-studente is beskryf en toegelig. 'n Samevatting van die studie is gegee met enkele gemotiveerde aanbevelings wat uit die navorsing voortvloei. Voorstelle is gemaak vir die inisiering van 'n loopbaansentrum vir studente van die Universiteit van Pretoria. / The aim of this study is amongst others to lay the theoretical foundation of career orientation for BSc (Agric)-students. An extensive European study tour was undertaken with the aim of investigating and evaluating existing career orientation programmes and/or student enrichment endeavours at the various tertiary institutions especially universities. The effectiveness of these programmes was evaluated with the aim of utilizing and implementing aspects of them. In this study the career orientation enrichment programme for BSc (Agric)-students that was already designed and implemented at the University of Pretoria in 1994, is described. The needs of the BSc (Agric)-students before and after the implementation of this programme were determined as well as those of the partners in the agricultural industry. Another aim of this study is to describe the foundation, design and implementation of a scientific, accountable career orientation enrichment programme for BSc (Agric)-students at the University of Pretoria and to evaluate the outcome thereof. The various career development and student development theories are elucidated and described as a foundation for an accountable career orientation enrichment programme for tertiary students. An overview is given of career orientation programmes and initiatives in an international, national and local context. The phenomenon of the fast changing world-ofwork is described and defined more precisely through a literature study with reference to the implications for the training of and career orientation regarding the student in the Science of Agriculture. An investigation was done of the career (and life-) skills that graduates have to attain. The needs and views of BSc (Agric)-students (before and after the programme implementation) and partners in the agricultural industry were extracted. A summary is given of the arguments put forward in this thesis together with some recommendations that have emerged from this research. Proposals are made for the initiation of a career centre for students at the University of Pretoria. / Psychology of Education / D. Ed. (Sielkundige Opvoedkunde)

The rapidly evolving global market scenario raised multiple challenges for an organization such as: change in customer needs and lifestyle, increased competition, compulsion to enter into new markets, pursue to innovate and so on, which raises an additional challenge for organization to sustain and succeed. In order to meet these multiple challenges, continuous New Product Development (NPD) turns out to be one of the essential tasks for any organization to improve market share, profitability and to succeed. In this scenario, a new product portfolio with best mix of new projects that ensures strategic alignment, balance of portfolio and improves organizations’ potential gain is compulsion. However, From the literature, it is observed that, ‘As nearly half of initial NPD ideas occur informally or without a specific goal, even a best performing organization requires a major improvement in the decision making process of Project Evaluation and Selection (PES)’. This emphasizes the significance of decision on Project Evaluation and Selection (PES) of NPD. Additionally, huge investments and resources need to be employed based on decision that is taken at PES phase of NPD. Thus PES turns out to be a crucial and essential phase of New Product Process (NPP). All these stated aspects of this challenging and crucial strategic decision of PES provoke for the requirement of an efficient management system and decision making model. In the literature the management system and decision making processes for formulation of portfolio is termed as “New Product Portfolio Management (NPPM)”. Though various researchers have been focusing on this particular issue of improving NPPM Performance, from the analysis of literature, to the best of our knowledge, it is observed that no one has identified or considered an exhaustive list of possible evaluative dimensions while taking the decision on PES of NPPM (PES-NPPM). This thesis makes an attempt to address this research gap, and the scope of this study is pertained to three sectors of manufacturing industry, namely, Automotive, Electronics and Machine Tools. Accordingly, the main objective of this thesis is “ In order to achieve this particular objective the following sub-objectives, methodologies, and analysis are carried out. For this purpose, first and foremost analysis of literature on PES is carried out. Accordingly, five evaluative dimensions are identified for PES-NPPM and they are: (i) Strategic Fit; (ii) Portfolio-Innovation Balance; (iii) Risk-Uncertainty Estimation; (iv) Cost-Revenue Estimation and (v) Optimized Resource Allocation. Furthermore, it is observed that, there is no study considering all the five evaluative dimensions simultaneously for PES-NPPM either to analyze their impact on performance of NPPM or to develop a decision making model. Thus, we are addressing a new problem configuration in the area of PES-NPPM. Additionally, though the requirements of multi-criteria models for PES-NPPM is discussed both in academic and practioners points of view, the real demonstration of the applicability of multi-criteria models are given a scant treatment in the literature. . By the end of the achieving this objective, we identified five distinct evaluative dimensions which are used in different combinations for PES-NPPM. Further, for measuring each of these five evaluative dimensions, we identified 23, 11, 15, 10, and 18 measurement variables respectively. Based on the evaluative dimensions considered in this study, a framework work is proposed for PES-NPPM. Due to the limitation of empirical evidences on considering the identified evaluative dimensions and respective measurement variables towards the proposed initial framework for PES-NPPM, another exploratory study: a case study method is carried out. In addition to the process of triangulation, the case study approach is carried out to understand (a) significance and nature of the identified measurement variables of all the five evaluative dimensions for PES-NPPM, and (b) real-life practices in decision making process of PES-NPPM and to identify the requirements of decision making tools. Accordingly, 12 case studies (4 each) from three manufacturing sectors, considered in this study, are conducted. Further, 12 case study reports are prepared and inferences are drawn. The inferences drawn are verified by conducting an individual brain-storming session with 3 academicians and 4 practitioners. The detailed analysis of the 12 case study reports endorsed the necessity of considering all the five identified evaluative dimensions in the proposed framework for PES-NPPM. In addition, the case study analysis revealed some of the variables originally considered for measuring the evaluative dimensions are not really the measurement variables, whereas those variables are expected to impact the decision making environment of PES-NPPM (or) NPPM Performance. Further those non-measurement variables are classified into (a) Characteristic Variables of PES-NPPM, and (b) Moderating variables for NPPM. Based on this, case study analysis identified 8 characteristic variables and 8 moderating variables. This specific observation resulted to analyze further the existing literature in order to identify if there exist any additional variables which impact decision making environment of PES-NPPM (or) NPPM Performance. Thus, from the analysis of literature and case study analysis 17 characteristic variable and 13 moderating variables are identified. Additionally, For this purpose, Partial Least Square – Path Modeling (PLS-PM) (or) regression analysis is conducted depending upon type of variables with 104 observations (representing 34, 39, and 31 observations of the three sectors respectively) to analyze the relationships between characteristic and moderating variables on decision-making environment of PES-NPPM and NPPM Performance respectively. From case study analysis, it is observed that the decision making tool required should provide: (a) ability to incorporate judgmental scores along with financial and other quantitative metrics, (b) ability to attain a balance of portfolio and consider interactions among project, and (c) ability to provide alternatives and rank the alternatives. In addition to the observation drawn from the case study analysis on the need of MCDM based tool(s), analysis of the literature is carried out to verify the same. As this problem scenario considers both quantitative and qualitative data for the development of a decision making tool, an appropriate technique/methodology needs to be employed. Based on analysis of literature and the case study reports, this study proposes an integrated Data Envelopment Analysis and Balanced Scorecard (DEA-BSC) model for individual PES. Further, the proposed DEA-BSC model is extended for evaluation of new product portfolio. In the process of formulation of new product portfolio, first, every new product project is evaluated with the proposed integrated DEA-BSC model. Second, an algorithm is designed to generate alternate portfolios with the selected set of efficient new product projects. Then, DEA-BSC model is employed to evaluate the generated portfolios. At this step, an accumulation functions are proposed which considers interactions among projects. These accumulation functions determine the overall input and output of the portfolio along with interactions involved. Accordingly, the proposed integrated DEA-BSC model for portfolio evaluation is expected to result in a balanced portfolio with profitable new product projects. In addition, the workability of the proposed integrated DEA-BSC model is demonstrated by developing a suitable numerical example. Finally, a sensitivity analysis is carried out on proposed DEA-BSC model to analyze the robustness of the results. In summary, this thesis examined a problem of decision making of NPPM. Further, this problem was retained with main focus on PES phase. Accordingly, the major contributions of this thesis are as follows: Identified an exhaustive lists of evaluative dimensions: (i) Strategic Fit; (ii) Portfolio-Innovation Balance; (iii) Risk-Uncertainty Estimation; (iv) Cost-Revenue Estimation and (v) Optimized Resource Allocation. Also identified the significance of these five dimensions in case of PES-NPPM. In addition, all the five evaluative dimensions are considered simultaneously for development of a multi criteria decision making tool for PES-NPPM. Identified the required measurement variables for each of the evaluative dimensions, considered in this study, that are essential for PES, and analyzed their influence on performance of NPPM. Identified and analyzed characteristic and moderating variables that influence decision making environment of PES-NPPM and performance of NPPM respectively. Identified the requirements of a decision making tool for PES-NPPM and developed an integrated DEA-BSC model for PES. To the best of our knowledge, the proposed integrated DEA-BSC model is considered to be the first hybrid model applied to PES-NPPM. Furthermore for implementing the proposed DEA-BSC model, an algorithm is proposed in this study and this is expected to assist decision maker for selecting the right set of projects for new product portfolio with higher development potential, profitability and minimize the associated risk. Identified possible project interactions caused due to external or internal factors and accordingly proposed an accumulation function to capture these interactions. Proposed an algorithm for formulation of new product portfolio and accordingly proposed a detail step-by-step procedure for implementation of the proposed integrated DEA-BSC model. Though this study analyzes the impact of characteristic variables on decision-making environment of PES-NPPM, we limit to link this impact to DEA-BSC Model. In this study, an attempt is made to capture the moderating effect on NPPM Performance, but this study limits to link this moderating effect in proposed DEA-BSC model. Finally, the validation of the workability of proposed DEA-BSC model is limited to the numerical example considered in the study and not to the real-life problems scenarios.

This thesis deals with the implementation of the Bring Your Own Device program for employee's private laptops at Telefonica Czech Republic. It describes the solution using a distributed virtualization. The private laptops are given identical system environments as standard corporate laptops. The solution of the problem is set in the environment of the real corporation. Areas focused on the establishment and operation of the program are security, technology, finance and processes.

This thesis focuses on the use and application of strategic tool Balanced Scorecard (BSC) for managing banking institution and translation the strategy into particular objectives and initiatives. Theoretical background affects both BSC framework taking into account modern trends of the dynamic system conception and also basics of information society, strategic considerations and system dynamics theory in relation to creating and application of the BSC in the organization. The practical part provides an introduction to the issues of examined institution, the current state of sharing strategic objectives, fundamental analysis to detect key features of the organization and the market and especially BSC formation. There is an analysis of the BSC system in details, translation strategy into concrete objectives, targets, initiatives and also selected measures. The integrity of the thesis is supplemented by a suggested process of dynamic BSC implementation to the institution, introduction of the tool for building a dynamic model for simulation of strategies and the concept of the user interface in the selected tool for sharing BSC through the whole organization.

This thesis deals with the application of Business Intelligence (BI) to support the corporate performance management in ISS Europe, spol. s r. o. This company provides licences and implements original software products as well as third-party software products. First, an analysis is conducted in the given company, which then serves as basis for the implementation of the BI solution that should be interconnected with the company strategies. The main goal is the implementation of a pilot BI solution to aid the monitoring and optimisation of corporate performance. Among secondary goals are the analysis of related concepts, business strategy analysis, strategic goals and systems identification and the proposition and implementation of a pilot BI solution. In its theoretical part, this thesis focuses on the analysis of concepts related to corporate performance and BI implementations and shortly describes the company together with its business strategy. The following practical part is based on the theoretical findings. An analysis of the company is carried out using the Balanced Scorecard (BSC) methodology, the result of which is depicted in a strategic map. This methodology is then supplemented by the Activity Based Costing (ABC) analytical method, which divides expenses according to assets. The results are informational data about which expenses are linked to handling individual developmental, implementational and operational demands for particular contracts. This is followed by an original proposition and the implementation of a BI solution which includes the creation of a Data Warehouse (DWH), designing Extract Transform and Load (ETL) and Online Analytical Processing (OLAP) systems and generating sample reports. The main contribution of this thesis is in providing the company management with an analysis of company data using a multidimensional perspective which can be used as basis for prompt and correct decision-making, realistic planning and performance and product optimisation.