Utvecklingen inom informationssystem har lett till att allt fler verksamhet villdigitalisera deras arbetsprocesser. Det växande mobila användandet av EnterpriseResource Planning (ERP) på enheter såsom smartphones, tablets och handdatorer harlett till att verksamheter ställer större krav på sina system och leverantörer av dessa.Framtidens ERPsystemmåste fungera mobilt och underlätta arbetet för de anställdaistället för att vara ännu ett ITsystemsom ska lösa organisationens alla utmaningar.Denna fallstudie är gjord hos en grossistverksamhet i Skåne som var mitt iimplementationen av sitt ERPsystem,Microsoft Dynamics. Denna studie harundersökt hur arbetet med verksamhetens affärsprocesser såg ut före och underimplementationen av det nya systemet. Bakgrunden till fallstudien var att undersökaom det fanns korrelation mellan hur väl affärsprocesserna var evaluerade, anpassadeoch hur vällyckad verksamhetens ERPimplementationblev. Fallstudien villundersöka hur processmodellering och Business Process Management (BPM) kanstödja denna slags implementation av mobila ERPsystem.Verksamheten i studien är ett mellanstort säljochdistributionsföretag med kontor på4 svenska orter. Verksamheten påbörjade 2015 en digitalisering av helaorganisationen. ITsystemeti bestod då av flera olika system som anpassats underlängre tid för att integrera med varandra och dela information precis efterorganisationens önskan. Som en del av implementationen valde de att använda ettBusiness Process Modeling verktyg för att introducera och träna användarna avprocesserna i det nya systemet. Implementationsfasen i projektet började i februari2017 och i februari 2019 har verksamheten fortfarande inte fastställt ett Golivedatum.. Medeltiden för en ERPimplementationär 17,4 månader [5]. Då verksamhetenGolivedatum har flyttats räknas det nu som att verksamhetens implementation ärförsenade och över medeltiden.Arbetet med processerna före själva projektstart uppfattas som bristfälligt utifrån BPMdras slutsatsen att förseningen av “Go livedatumet”delvis beror det på att företagetoch organisationen inte har analyserat sina egna processer och har förlitat sig förmycket på att konsultbolaget och RapidValue BPM skulle sköta inlärning ochimplementationen. / The development in information systems has led to an increasing number ofbusinesses wishing to digitize their work processes. The growing mobile use ofEnterprise Resource Planning (ERP) systems on devices such as smartphones andtablets has led businesses to place greater demands on their information systems andsuppliers of these. ERP system in the future must be able to function mobile andfacilitate the work for the employees instead of being another IT system that will solvethe organisation's all challenges.This case study was made at a wholesale company in Skåne, which was in the midstof an ERP implementation with Microsoft Dynamics. This study has investigated howthe work with business processes looked before and during the implementation of thenew system. The background to the case study was to investigate whether there wereany correlation between how well the business processes were evaluated, adapted andhow successful the business's ERP implementation was. The case study aims toinvestigate how process modeling and Business Process Management (BPM) cansupport this kind of implementation of mobile ERP systems.The activity in the study is a mediumsizedsales and distribution company withoffices in 4 Swedish locations. In 2015, the business began digitizing the entireorganization. The IT system consisted of several different systems that had beenadapted over time to fit the needs of the organisation. As part of the implementation,they chose to use a Business Process Modeling tool to introduce the system and trainthe users of the processes in the new system. The implementation phase of the projectbegan in February 2017 and in February 2019 the business still has not set a Golivedate. The average time for an ERP implementation is 17.4 months [5]. Since theGolivedate business has been moved, it is now considered that the operation'simplementation is delayed and over the average time.The work on the processes before the actual start of the project is perceived asinadequate from BPM, the conclusion is drawn that the delay of the "Go live date" ispartly due to the fact that the company and the organization have not analyzed theirown processes and have relied too much on the consulting company and RapidValueBPM to handle learning and implementation.

L'évolution rapide dans les environnements métier d'aujourd'hui impose de nouveaux défis pour la gestion efficace et rentable des processus métiers. Dans un tel environnement très dynamique, la conception des processus métiers devient une tâche fastidieuse, source d'erreurs et coûteuse. Par conséquent, l'adoption d'une approche permettant la réutilisation et l'adaptabilité devient un besoin urgent pour une conception de processus prospère. Les modèles de processus configurables récemment introduits représentent l'une des solutions recherchées permettant une conception de processus par la réutilisation, tout en offrant la flexibilité. Un modèle de processus configurable est un modèle générique qui intègre de multiples variantes de procédés d'un même processus métier à travers des points de variation. Ces points de variation sont appelés éléments configurables et permettent de multiples options de conception dans le modèle de processus. Un modèle de processus configurable doit être configuré selon une exigence spécifique en sélectionnant une option de conception pour chaque élément configurable.Les activités de recherche récentes sur les modèles de processus configurables ont conduit à la spécification des langages de modélisation de processus configurables comme par exemple configurable Event-Driven Process Chain (C-EPC) qui étend la notation de l'EPC avec des éléments configurables. Depuis lors, la question de la conception et de la configuration des modèles de processus configurables a été étudiée. D'une part, puisque les modèles de processus configurables ont tendance à être très complexe avec un grand nombre d'éléments configurables, de nombreuses approches automatisées ont été proposées afin d'assister leur conception. Cependant, les approches existantes proposent de recommander des modèles de processus configurables entiers qui sont difficiles à réutiliser, nécessitent un temps complexe de calcul et peuvent confondre le concepteur du processus. D'autre part, les résultats de la recherche sur la conception des modèles de processus configurables ont mis en évidence la nécessité des moyens de soutien pour configurer le processus. Par conséquent, de nombreuses approches ont proposé de construire un système de support de configuration pour aider les utilisateurs finaux à sélectionner les choix de configuration souhaitables en fonction de leurs exigences. Cependant, ces systèmes sont actuellement créés manuellement par des experts du domaine qui est sans aucun doute une tâche fastidieuse et source d'erreurs .Dans cette thèse, nous visons à automatiser le soutien de la variabilité dans les modèles de processus configurables. Notre objectif est double: (i) assister la conception des processus configurables d'une manière à ne pas confondre les concepteurs par des recommandations complexes et (i) assister la création des systèmes de soutien de configuration afin de libérer les analystes de processus de la charge de les construire manuellement. Pour atteindre le premier objectif, nous proposons d'apprendre de l'expérience acquise grâce à la modélisation des processus passés afin d'aider les concepteurs de processus avec des fragments de processus configurables. Les fragments proposés inspirent le concepteur du processus pour compléter la conception du processus en cours. Pour atteindre le deuxième objectif, nous nous rendons compte que les modèles de processus préalablement conçus et configurés contiennent des connaissances implicites et utiles pour la configuration de processus. Par conséquent, nous proposons de bénéficier de l'expérience acquise grâce à la modélisation et à la configuration passées des processus afin d'aider les analystes de processus dans la construction de leurs systèmes de support de configuration. / Today's fast changing environment imposes new challenges for effective management of business processes. In such a highly dynamic environment, the business process design becomes time-consuming, error-prone, and costly. Therefore, seeking reuse and adaptability is a pressing need for a successful business process design. Configurable reference models recently introduced were a step toward enabling a process design by reuse while providing flexibility. A configurable process model is a generic model that integrates multiple process variants of a same business process in a given domain through variation points. These variation points are referred to as configurable elements and allow for multiple design options in the process model. A configurable process model needs to be configured according to a specific requirement by selecting one design option for each configurable element.Recent research activities on configurable process models have led to the specification of configurable process modeling notations as for example configurable Event-Driven Process Chain (C-EPC) that extends the EPC notation with configurable elements. Since then, the issue of building and configuring configurable process models has been investigated. On the one hand, as configurable process models tend to be very complex with a large number of configurable elements, many automated approaches have been proposed to assist their design. However, existing approaches propose to recommend entire configurable process models which are difficult to reuse, cost much computation time and may confuse the process designer. On the other hand, the research results on configurable process model design highlight the need for means of support to configure the process. Therefore, many approaches proposed to build a configuration support system for assisting end users selecting desirable configuration choices according to their requirements. However, these systems are currently manually created by domain experts which is undoubtedly a time-consuming and error-prone task.In this thesis, we aim at automating the support of the variability in configurable process models. Our objective is twofold: (i) assisting the configurable process design in a fin-grained way using configurable process fragments that are close to the designers interest and (ii) automating the creation of configuration support systems in order to release the process analysts from the burden of manually building them. In order to achieve the first objective, we propose to learn from the experience gained through past process modeling in order to assist the process designers with configurable process fragments. The proposed fragments inspire the process designer to complete the design of the ongoing process. To achieve the second objective, we realize that previously designed and configured process models contain implicit and useful knowledge for process configuration. Therefore, we propose to benefit from the experience gained through past process modeling and configuration in order to assist process analysts building their configuration support systems. Such systems assist end users interactively configuring the process by recommending suitable configuration decisions.

Business Process Management, the object of this thesis, has still growing importance in the functioning of the organization, and has a positive impact on its success. In the view of a dynamic market environment, Business Process Management has an inherent importance in the strategic business development. When an organization decides to implement process control and manage its activities, it should be also able to measure its processes and evaluate them. This ability gives the organization the possibility to efficiently and effectively manage processes and identify shortcomings for creation of business strategy on a competitive market. This dissertation presents a new evaluation model of a process control in the production systems, which organizations can use as a guide for further development. This work brings a new perspective in the field of process control and its evaluation of the production systems. The main objective of this dissertation is to design the assessment of the process control levels in the production systems on the basis of theoretical research and practical experience. The proposed solution was then verified by field research in selected organizations.

Syfte – Syftet med denna studie är att öka förståelsen för hur High-Mix/Low-Volume (HMLV) företag kan identifiera processer med förbättringspotential och sedan effektivisera dem. För att uppnå syftet skapades två frågeställningar: [1] Vilka processer i HMLV-företag har störst förbättringspotential? [2] Hur kan HMLV-företag effektivisera och förbättra sina processer? Metod – Studien är en enfallstudie som består främst av insamlade kvalitativa data men även kvantitativa data. Data samlades in via tre metoder intervjuer, observationer och dokumentstudier. Observationer, dokumentstudier och ostrukturerade intervjuer utfördes sedan på fallföretaget med målet att kartlägga dess processer. Avslutningsvis utfördes en semistrukturerad intervju med nyckelpersoner på företaget. Triangulering användes vid alla metoder för att fastställa och öka validiteten. Avslutningsvis jämfördes det teoretiska ramverket med den insamlade data föra att besvara frågeställningarna. Resultat – Studiens resultat baseras på leans sju slöserier och SIPOC (Supply-Input-Process-Output-Customer). Det resulterade i att inköps- och projekteringsprocessen var de som hade störst förbättringspotential. Utifrån detta resultat framkom det att metoder som kan användas för att effektivisera HMLV-företag är 5S, anställdas involvering och kvalitet från ursprung skapade. Samt kom det också fram att Business Process Management (BPM) passade in för effektiviseringsarbete. Implikationer – Resultatet för denna studie kan vara relevant för andra HMLV-företag. Andra företag kan använda sig av samma metoder för att identifiera förbättringspotential. Då kan lean-verktyg och BPM appliceras för att effektivisera verksamheten. HMLV-företag bör anpassa metodiken från denna studie till sin egen kontext, vilket betyder att det kräver kompetens inom processidentifiering, förbättringsarbeten och effektivisering.  Begränsningar – För denna studie finns det tre begräsningar. Den första begränsningen är att studien enbart undersöker processidentifiering och berör inte implementering. Insamlingen av empiri under projektets gång har varit begränsad på grund av COVID-19 och avståndet mellan studenterna och fallföretaget. Den avslutande begränsningen är att studien endast undersöker BPM och lean relaterat till HMLV-miljöer. / Purpose – The purpose of this study is to increase the understanding of how HMLV companies can identify their processes with potential for improvements and then streamline them. To accomplish the purpose two research questions have been made: [1] What processes in HMLV-companies have the biggest potential for improvement? [2] How can an HMLV-companies increase their efficiency and improve their processes? Method – The study is a case study that consists mainly of collecting qualitative data but also some quantitative data. Data was collected via three methods, interview, observations, and document studies. Observations, document studies, and unstructured interviews were then performed at the case company with the aim of mapping its processes. Finally, a semi-structured interview was conducted with key people at the company. Triangulation was used in all methods to determine and increase the validity. Finally, the theoretical framework was compared with the data collected to answer the study’s questions.  Findings - The study results were based on leans seven types of wastes and SIPOC (Supply-Input-Process-Output-Customer). As a result, the purchasing and design processes were the ones with the greatest potential for improvement. Based on this result, it emerged that methods that can streamline HMLV-companies are 5S, employee involvement, and quality at the source. It was also revealed that Business Process Management (BPM) was suitable for streamlining work. Implications – The results of this study may be relevant to other HMLV-companies. Other companies can use the same methods to identify potential for improvement.  Then lean tools and BPM can be applied to streamline their operations. HMLV-companies should adopt the methodology from this study to their own context, which means that it requires competence in process identification, improvement work, and efficiency. Limitations – For this study, there are three limitations. The first limitation is that the study only examines process identification and does not concern implementation. The collection of empirical data during the project has been limited due to COVID-19 and the distance between the students and the case company. The final limitation is that the study only examines BPM and lean related to HMLV environments.

To implement effective quality management at an industrial enterprise, it is necessary to develop methodological support for the formation of business processes within the framework of the quality management system and the implementation of the developed methodology in the enterprise. The basis of this methodological support can be the concept of TQM. In the course of the master's thesis elements of methodological support of the management system at an industrial enterprise based on the concept of TQM based on the concept of using the following tools were proposed: formalization of strategic analysis and planning using the Hoshin-Kanri concept, description of business processes, standardization of work on processes, formation of a KPI system -producing and KPI-process, the formation of operational management system based on KPI monitoring, analysis of the causes of deviations based on and TOOLS FOR "Ishikawa diagram" and Shewhart control charts, which improves the efficiency of the implementation of quality management systems in the enterprise and their effectiveness, as well as to implement a systematic approach in the management of the production process deviations. / Для осуществления эффективного менеджмента качества на промышленном предприятии необходима разработка методического обеспечения формирования бизнес-процессов в рамках системы управления качеством и внедрения разработанной методики на предприятии. Основой такого методического обеспечения может стать концепция TQM. В ходе магистерской диссертации предложены элементы методического обеспечения системы управления на промышленном предприятии основанной на концепции TQM, основанной на концепции применении следующих инструментов: формализация стратегического анализа и планирования с помощью концепции Хосин-Канри, описание бизнес-процессов, стандартизация работ по процессам, формирование системы KPI-результирующих и KPI-процессных, формирование системы оперативного управления на базе мониторинга KPI, анализа причин возникновения отклонений на основе инструментов “Диаграмма Исикавы” и контрольных карт Шухарта, что позволяет повысить эффективность внедрения систем управления качеством на предприятии и их результативность, а также внедрить системный подход в управлении отклонениями производственного процесса.

Das Interuniversitäre Doktorandenseminar Wirtschaftsinformatik ist eine regelmäßige Veranstaltung, in deren Rahmen Doktoranden der Universitäten Chemnitz, Dresden, Freiberg, Halle, Ilmenau, Jena und Leipzig ihr Promotionsprojekt präsentieren und sich den kritischen Fragen der anwesenden Professoren und Doktoranden aller beteiligten Universitäten stellen. Auf diese Weise erhalten die Promovierenden wertvolles Feedback zu Vorgehen, Methodik und inhaltlichen Aspekten ihrer Arbeit, welches sie für ihre Promotion nutzen können. Darüber hinaus bietet das Interuniversitäre Doktorandenseminar Wirtschaftsinformatik eine Plattform für eine fachliche Auseinandersetzung mit aktuellen Themen und sich ankündigenden Trends in der Forschung der Wirtschaftsinformatik. Zudem wird ein akademischer Diskurs über die Grenzen der jeweils eigenen Schwerpunkte der Professur hinaus ermöglicht. Das nunmehr 20. Jubiläum des Doktorandenseminars fand in Chemnitz statt. Der daraus entstandene Tagungsband enthält fünf ausgewählte Beiträge zu den Themenfeldern Service Engineering, Cloud-Computing, Geschäftsprozessmanagement, Requirements Engineering, Analytics und Datenqualität und zeigt damit anschaulich die Aktualität und Relevanz, aber auch die thematische Breite der gegenwärtigen Forschung im Bereich Wirtschaftsinformatik. / The inter-university PhD seminar Business Information Systems (“Interuniversitäres Doktorandenseminar Wirtschaftsinformatik”) is an annual one-day event which is organized by the Business Information Systems chairs of the universities of Chemnitz, Dresden, Freiberg, Halle, Ilmenau, Jena and Leipzig. It serves as a platform for PhD students to present their PhD topic and the current status of the thesis. Therefore, the seminar is a good opportunity to gain further knowledge and inspiration based on the feedback and questions of the participating professors and students. The 20th Interuniversitäre Doktorandenseminar Wirtschaftsinformatik took place in Chemnitz in October 2016. The resulting proceedings include five selected articles within the following topic areas: service engineering, cloud computing, business process management, requirements engineering, analytics und data quality. They illustrate the relevance as well as the broad range of topics in current business information systems research. In case of questions and comments, please use the contact details at the end of the articles.

Une entreprise doit être capable de décrire et de demeurer réactive face à un événement endogène ou exogène. Une telle flexibilité peut s'obtenir par la gestion des processus d'entreprise (Business Process Management - BPM). Lors d'une démarche BPM, différentes transformations interviennent sur les modèles de processus développés par l'analyste métier et l'expert en technologies de l'information. Un non-alignement se crée entre ces modèles hétérogènes lors de leurs manipulations : il s'agit du "fossé métier-TI" tel que décrit dans la littérature. L'objectif de notre travail est de proposer un cadre méthodologique permettant un meilleur pilotage des processus métier, afin de tendre vers un alignement systématique de leur modélisation à leur implémentation au sein du système cible. A l'aide de concepts issus de l'ingénierie d'Entreprise et des Systèmes d'Informations dirigée par les modèles et des TI, nous définissons une démarche générique assurant une cohérence intermodèle. Son rôle est de conserver et de fournir toutes les informations liées à la structure et à la sémantique des modèles. En permettant la restitution intégrale d'un modèle transformé au sens de l'ingénierie inverse, notre plateforme permet une synchronisation entre modèle d'analyse et modèle d'implémentation. Le manuscrit présente également l'adéquation possible entre l'ingénierie des procédés et le BPM à travers un point de vue multi-échelle. / A company must be able to describe and to remain responsive against endogenous or exogenous events. Such flexibility can be obtained with the Business Process Management (BPM). Through a BPM approach, different transformations operate on process models, developed by the business analyst and IT expert. A non-alignment is created between these heterogeneous models during their manipulation: this is the "business-IT gap" as described in the literature. The objective of our work is to propose a methodological framework for a better management of business processes in order to reach a systematic alignment from their modelling to their implementation within the target system. Using concepts from Model-driven Enterprise and Information System engineering, we define a generic approach ensuring an intermodal consistency. Its role is to maintain and provide all information related to the model structure and semantics. By allowing a full restitution of a transformed model, in the sense of reverse engineering, our platform enables synchronization between analysis model and implementation model. The manuscript also presents the possible match between process engineering and BPM through a multi- erspective scale.

O alinhamento estratégico entre as áreas de Tecnologia da Informação (TI) e de negócio é motivado pela necessidade das grandes organizações em aproveitar a capacidade da TI em transformar processos de negócio e disponibilizar bons produtos e serviços, destacando-se em um cenário competitivo. Nesse contexto, a Gestão de Processos de Negócio (BPM Business Process Management) e a Orientação a Serviços ganham espaço nas organizações por serem capazes de automatizar e aperfeiçoar os processos e os serviços necessários ao Negócio. No tratamento de processos e serviços, é importante atentar-se não apenas a propriedades funcionais (ou seja, as atividades que devem ser realizadas), mas também a propriedades não funcionais, tais como restrições de operação e de qualidade; dessa forma, é possível minimizar o desperdício de investimentos em TI com ineficiência e retrabalho. As linguagens mais conceituadas para modelagem de processos de negócio, incluindo BPMN, carecem da representação dessas propriedades não funcionais, criando uma lacuna entre a identificação de propriedades funcionais e não funcionais e também entre a modelagem do processo e sua implementação. Este projeto de mestrado teve como objetivo contribuir para o preenchimento dessa lacuna, propondo a abordagem StrAli-BPM (Strategic Alignment with BPM), que se subdivide nas partes BLA@BPMN e BLA2SLA: a primeira para estender a linguagem BPMN visando incorporar propriedades não funcionais, na forma de BLAs (Business Level Agreements) enriquecidos com KPIs (Key Performance Indicators), em sua estrutura de modelagem de processos; e a segunda para derivar semiautomaticamente um conjunto de SLAs (Service Level Agreements), associados a serviços web, a partir de um BLA pré-definido. Com isso, as áreas de TI e de negócio compartilham uma linguagem comum, facilitando o diálogo e o alinhamento entre os objetivos organizacionais e as obrigações da TI. / The strategic alignment between the Information Technology (IT) and the Business areas is motivated by the need of large organizations to exploit IT\'s ability to transform business processes and deliver good products and services to stand out in a competitive scenario. In this context, Business Process Management (BPM) and Service Orientation gain space in organizations, since they are able to automate and optimize the needed processes and services for the business. In the process and services treatment, it is important to attend not only functional properties (i.e., activities that must be executed), but also non-functional properties, such as operating and quality constraints; thereby, it is possible to minimize waste of IT investments due to inefficiency and rework. The most prestigious languages for business process modeling, including BPMN, lack representation of these non-functional properties, which creates a gap between the identification of functional and non-functional properties as well as between the process modeling and its implementation. This masters project aimed to contribute to filling this gap by proposing the StrAli-BPM (Strategic Alignment with BPM) approach, which is divided in two parts BLA@BPMN and BLA2SLA: the former to extend the BPMN language aiming to embody non-functional properties, in the form of BLAs (Business Level Agreements) enriched with KPIs (Key Performance Indicators); and the latter to semi-automatically derive a set of SLAs (Service Level Agreements), associated with web services, from a pre-defined BLA. In doing so, IT and Business areas share a common language, simplifying dialogue and alignment between organizational objectives and IT obligations.

A Arquitetura Orientada a Serviço SOA (Service Oriented Architecture) firmou-se como paradigma de desenvolvimento de sistemas de tecnologia da informação e comunicação TIC, pelas suas características que proporcionam flexibilidade, agilidade, reuso e escalabilidade. Porém, para que uma aplicação SOA seja bem-sucedida é imperativo que seja embasada por uma governança eficaz. Como desenvolver e manter esta governança atualizada em um ambiente com rápidas e imprevisíveis mudanças é um grande desafio. Este trabalho tem como objetivo apresentar uma metodologia para que uma organização com infra-estrutura modesta de TI possa manter esta governança SOA (governança de sistemas baseados na Arquitetura Orientada a Serviço), utilizando as capacidades dinâmicas constituídas por habilidades e rotinas peculiares da organização. A contribuição do trabalho reside na ligação, praticamente inexistente, das linhas de pesquisa de governança SOA e de capacidades dinâmicas. Para isto, o trabalho identifica o que precisa ser feito (framework), quem são os responsáveis pelo desenvolvimento e manutenção (atores) e como atuar na governança SOA (plataforma). O desenvolvimento foi embasado por uma extensa pesquisa dos conceitos envolvidos, seguido pela inferência das capacidades dinâmicas necessárias para a governança SOA e, finalmente, a implementação de uma plataforma que permite ao analista de processos mudar a governança SOA de forma interativa. O trabalho teve como resultados a elaboração de uma metodologia e um sistema de manutenção da governança operacional de sistemas baseados em SOA. A metodologia compreende os requisitos e a forma de análise das mudanças dos elementos que compõem a governança SOA. O sistema é constituído por um framework e uma plataforma de implantação ágil e eficaz, para aplicar capacidades dinâmicas na governança SOA. / SOA Service Oriented Architecture has been established as the paradigm for IT Information Technology systems development, due to its features that promotes flexibility, agility, reuse and scalability. However, an SOA application to be successful must be supported by effective governance. How to develop and maintain this governance up to date in a fast and unpredictable environment is a great challenge. This work aims to present a methodology that allows a modest IT infrastructure to be able to cope with SOA governance, using dynamic capabilities (particular abilities and routines of an organization). The contribution of this work is the link (practically inexistent) between lines of research in SOA governance and dynamic capabilities. To accomplish this purpose, this work sought to what must be done (framework), who is the responsible for the development and maintenance (owner), and how to perform the SOA governance (platform). The development has been founded by an extensive research of involved concepts, inference of required dynamic capabilities to maintain the SOA governance and the development of a platform that allows a process analyst to change SOA governance interactively. The results were a methodology and a maintenance system of SOA operational governance. The methodology comprises the requirements and changes in the analysis procedure of the elements of the SOA governance. The system is composed of an agile and effective implementation framework and platform that enable how to apply dynamic capabilities into the SOA governance. The Introduction presents examples of practical application (motivation), the goal, the justification, and the scope. Chapter 2 presents an extensive literature review about SOA, SOA governance, and dynamic capabilities, from both academic and commercial literature. Chapter 3 presents the methodology and a brief history of the development. Chapter 4 presents the development of the proposed system. Chapter 5 discusses some topics related to the proposition. Chapter 6 presents the conclusion and proposals for future developments.

In der Privatwirtschaft ist Geschäftsprozessmanagement (GPM) mittlerweile verbreitete Praxis. Mit den stärker wirkenden demografischen Veränderungen, dem zunehmenden Kostendruck, dem daraus folgenden Ressourcenmangel sowie den gestiegenen Dienstleistungsansprüchen der Verwaltungskunden nimmt die Bedeutung von Wissensmanagement und GPM auch in der öffentlichen Verwaltung zu. Trotz eines größtenteils einheitlichen Gesetzesrahmens werden in der Verwaltung Geschäftsprozesse unterschiedlich ausgestaltet. Zwischen Projekten, die Verwaltungsprozesse zum Gegenstand haben, gibt es zu wenig Austausch von Expertise und Erfahrungen. Die Erkenntnisse aus der erfolgreichen Umsetzung von Prozessmanagement in der Privatwirtschaft sind nicht ohne weiteres in die Verwaltungspraxis übertragbar. Daher widmen wir uns in einem zweiten Beitrag verschiedenen Umsetzungsstrategien von GPM in der öffentlichen Verwaltung in Europa. Vor dem Hintergrund der derzeitigen Implementierung bzw. des Reifegrads von GPM in einzelnen Verwaltungen ist GPM längst kein integraler Bestandteil der Organisationen. Insbesondere ist die Bereitschaft, Wissen über Geschäftsprozesse zu teilen, ist sehr begrenzt. Wir untersuchen in einem weiteren Beitrag, welche Umstände, Treiber und Hemmnissen den Prozesswissens-Austausch in öffentlichen Organisationen beeinflussen. In einem abschließenden Beitrag stellen wir die wesentlichen Bausteine eines föderalen Informationsmanagements in der öffentlichen Verwaltung in Deutschland dar. Dabei haben wir untersucht, wie Daten und Informationen aus den Bereichen Leistungen, Prozesse und Formulare der öffentlichen Verwaltung miteinander zu kombinieren und zu integrieren sind. / Business Process Management (BPM) is already widely used in the private sector. The importance of knowledge management and BPM in the public administration also increases due to the advancing demographic change, the increasing cost pressures, the consequent lack of resources as well as the increased demand of customers for administrative services. Despite a uniform legal framework, the business processes are executed differently in different administrations. There is little exchange of expertise and experience between BPM projects. The goal of the research project “National Process Library” (NPL) is to create a platform to exchange and reuse processes and BPM expertise about and among German administrations. For the dissertation at hand, essential design elements of this platform have been designed and have been subject to a first evaluation. Many findings about the successful implementation of process management in the private sector cannot be directly transferred to the public administration, as there exist important differences. Hence, the second contribution focuses on the different implementation strategies of BPM in public administrations in Europe. The current degree of implementation and maturity of BPM in public administrations is generally low. Many administrations face similar challenges and offer identical or overlapping services. However, the willingness to share knowledge about business processes is very limited. Therefore, the exchange of process knowledge could lead to immense savings. The third contribution investigates the circumstances, drives and inhibitors to improve process knowledge sharing in public organizations. The last contribution represents the essential components of a federal information management in the public administration in Germany. The derived framework combines and integrates data and information from the areas of services, processes and forms of public administrations.