Orientador: Maria Cristina Gobbi / Banca: Luiz Alberto de Farias / Banca: Regina Célia Baptista Belluzzo / Resumo: Proposta de investigação da importância das condutas de gestão da informação na comunicação interna nos departamentos de jornalismo em emissoras regionais de televisão aberta brasileiras, baseado na hipótese de que tais condutas têm impacto sobre os produtos e serviços jornalísticos oferecidos aos telespectadores. De acordo com pesquisadores da área de comunicação organizacional e comunicação interna, essa última viabiliza, e é capaz de melhorar, a relação da organização com seus colaboradores. É imperioso considerar que o público interno é considerado porta-voz da organização de forma positiva ou negativa, dependendo de seu engajamento e confiança na credibilidade da empresa. Compõe também o chamado capital intelectual da organização, send, portanto, co-responsável pelos produtos e serviços oferecidos aos destinatários sob o enfoque da gestão da informação nos processos comunicacionais para o acesso e uso da informação, tanto quanto pelo relacionamento com os demais stakeholders. Além de colaborar com esse campo de estudos, a pesquisa ganha ainda mais relevância ao se buscar investigar organizações e profissionais da área da comunicação e a maneira como lidam com o processo de comunicação interno no desempenho de suas funções diárias. Assim, além da pesquisa bibliográfica, desenvolveu-se pesquisa de campo em um dos veículos de mídia mais populares do páis: a televisão aberta. Como recorte desse universo, propõe-se pesquisar os departamentos de jornalismo de emissoras de televisão aberta situados em Maringá (PR), mais especificamente seus gestores e colaboradores, com realização de entrevistas em profundidade para os primeiros e aplicação de questionários aos últimos. Desse modo, o intuito foi verificar as condutas e formas de gestão da informação utilizadas na comunicação interna, selecionados em razão dos produtos e serviços considerados de maior demanda regional / Abstract: This paper focuses on the importance of information management behavior in regards to internal communication within journalistic departments of regional Brazilian open television networks. This research is based on the premisse that "behavior" has an impact on the journalistic products and services offered to the viewers. According to the researches in the researches in the area of organizational communication and internal communication, the latter facilitates and thus can improve the organizational relationship of its staff. It is important to point to point out that co-workers are considered to be spokespeople for the business, either in a positive or negative way, depending upon their engagement and trust on the business's credibility. Internal communication is also composed of what we call "intellectual capital" which becomes a co producer (responsible) for the products and services offered to the those on the receiving end, under the focus of information management in the communicational processes for the access and use of information in regards to the relationship among the others stakeholders. Not only does this research help in this study area but it becomes more relevant when looking to study organizations and professionals in the areas of communication and how they deal with the internal exchange of information as well as the accomplisjments of the daily tasks. Thus other than bibliographical research, extensive field research took place in one of the most popular communication means in the country: open television. As part of this universe, the intent was to research the journalism departments of open television satations in Maringá (PR), more specifically management and staff, using in depth interviews for the former and a questionnaire for the latter. Therefore, the purpose was to check behavior and information management's ways of handling internal communication which were ... (Complete abstract click electronic access below) / Mestre

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One searched on the basis of to search the process of formal internal communication of the Federal University of the Cearà the necessity of if perfecting the net of internal communication of this Institution, aiming at to contribute for the efficiency of the given services the university community. Ahead of this context, the study it had as objective generality to investigate the effect and factors of the process of formal internal communication of the UFC, being focused different dimensions of its operational aspect, in the functioning of the services played by the technician-administrative employees. For in such a way a bibliographical research was become fullfilled documentary and. The theoretical bedding of the bibliographical research included the revision of the following topics: the Theory of the Comunicativa Action in the perspective of Habermas (1987); the comunicacionais processes and barriers relating them with the strategical management of human resources and its effect in the work process. Leaving of the formatting of the theoretical referencial the metodolÃgicos procedures to the light of the teachings of the authors had been defined, Trivinos (1987); Gil (2002); Roesch (1999) and Cochran (1977). The study it was characterized how much to the objectives as descriptive research and exploratÃria, how much the boarding technique case study, the analysis of the results was of quantitative nature. The method to select the employees was the estratificada random sample, considering the employees of campi of the Pici and Benfica, whose instrument used for collection of data was a questionnaire. The results of the research disclose that the formal process of internal communication in the UFC needs to be readjusted and to be perfected. The respondents point as main comunicacionais barriers the absence of feedback and the lack of comunicativa ability. This fact impacta in the operationalization of the Institution, reflecting in the quality of the services, generating noises, imperfections in the internal flow of communication. / Buscou-se pesquisar o processo de comunicaÃÃo interna formal da Universidade Federal do Cearà com base na necessidade de se aperfeiÃoar a rede de comunicaÃÃo interna desta InstituiÃÃo, visando contribuir para a eficiÃncia dos serviÃos prestados à comunidade universitÃria. Diante desse contexto, o estudo teve como objetivo geral investigar os efeitos e fatores do processo de comunicaÃÃo interna formal da UFC, focalizando diferentes dimensÃes do seu aspecto operacional, no funcionamento dos serviÃos desempenhado pelos funcionÃrios tÃcnico-administrativos. Para tanto se realizou uma pesquisa bibliogrÃfica e documental. O fundamento teÃrico da pesquisa bibliogrÃfica incluiu a revisÃo dos seguintes tÃpicos: a Teoria da AÃÃo Comunicativa na perspectiva de Habermas (1987); os processos e barreiras comunicacionais relacionando-os com a gestÃo estratÃgica de recursos humanos e seus efeitos no processo de trabalho. Partindo da formataÃÃo do referencial teÃrico foram definidos os procedimentos metodolÃgicos à luz dos ensinamentos dos autores, Trivinos (1987); Gil (2002); Roesch (1999) e Cochran (1977). O estudo caracterizou-se quanto aos objetivos como pesquisa descritiva e exploratÃria, quanto a abordagem tÃcnica estudo de caso, a anÃlise dos resultados foi de natureza quantitativa. O mÃtodo para selecionar os funcionÃrios foi a amostra aleatÃria estratificada, considerando os funcionÃrios dos campi do Pici e Benfica, cujo instrumento utilizado para coleta de dados foi um questionÃrio. Os resultados da pesquisa revelam que o processo formal de comunicaÃÃo interna na UFC necessita ser reajustado e aperfeiÃoado. Os respondentes apontam como principais barreiras comunicacionais a ausÃncia de feedback e a falta de habilidade comunicativa. Este fato impacta na operacionalidade da InstituiÃÃo, refletindo na qualidade dos serviÃos, gerando ruÃdos, falhas no fluxo interno de comunicaÃÃo.

Esta tese tem como objetivo investigar como as organizações, como instâncias produtoras de discursos e sentidos, têm utilizado a comunicação interna para engajar os funcionários em seu programa de sustentabilidade, de maneira a torná-los mais conscientes de que a manutenção das condições de vida no planeta depende, em larga medida, dessa tomada de consciência. Os novos contextos sociais e a inserção das organizações nesses contextos serviram como pano de fundo para essa investigação, que ainda utilizou uma extensa revisão bibliográfica, que fosse capaz de explicitar quais são as condições de produção e recepção dessa comunicação interna. Assim, a fundamentação teórica gira em torno das teorias das organizações, da comunicação organizacional no contexto das ciências sociais e da sustentabilidade. O estudo defende a tese de que as organizações ocupam lugar central na sociedade hodierna e servem de referência para as pessoas que nelas estão inseridas. Assim, uma comunicação interna estratégica seria aquela capaz de romper com o paradigma instrumental-funcionalista e se deslocar para uma comunicação mais dialógica, humana e interacional. Nesse sentido, metodologicamente, adotaram-se a fenomenologia e a análise do discurso como caminhos para a imersão em uma realidade concreta: a Fiat Automóveis. As técnicas qualitativas utilizadas para a pesquisa de campo foram as entrevistas em profundidade e os grupos de discussão e revelaram uma rica escavação dos sentidos construídos pelos funcionários da organização investigada. Os resultados apresentados colocam, discursivamente, a comunicação interna em um patamar estratégico, porém a conclusão a que se chega é que suas práticas ainda se mostram como presas ao atavismo informacional. A escavação fenomenológica aliada à revisão bibliográfica e à análise de conteúdo permitiu que a concepção da comunicação interna fosse reelaborada e, nesse processo, reconhece-se que, teoricamente, tudo já tenha sido dito. Mesmo, porém, que não inove em sua abordagem, essa concepção se configura como um desafio para as organizações que almejem, de fato, implementá-la. / This thesis aims to investigate how organizations, such as instances of discourse producers and senses have used internal communication to engage employees in its sustainability program, in order to make them more aware that the maintenance of living conditions in planet depends, as in a large extent, on such awareness. The new social contexts and the inclusion of organizations in these contexts served as the backdrop for this investigation, which also used an extensive literature review, and, also, was able to explain what the conditions of production and reception of internal communication are. The theoretical framework revolves around the theory of organizations, organizational communication in the context of the social sciences and sustainability. The study supports the idea that organizations occupy a central place in today\'s society and serve as a reference for people who are embedded in them. Therefore, an internal communication strategy would be able that one which is to break with the instrumental-functionalist paradigm and move to a more dialogic, human and interattional. In this sense, methodologically, it was adopted the phenomenology and the discourse analysis as pathways to immerge into reality - Fiat Automobiles. The qualitative techniques used for field research were interviews and focus groups, which revealed a rich excavation of meanings constructed by employees of the investigated organization. The results presented gauge, discursively, internal communication on a strategic level, nevertheless the reached conclusion is that their practices are still attached to show how informational atavism. The excavation alng the phenomenological literature review and the analysis of the content allowed the design of internal communication to be reworked, and, in the process, it is recognized that, theoretically, everything has already been said. However, even not innovating in its approach, this conception is configured as a challenge for organizations that aim, in fact, to implement it.

Submitted by Renata Lopes (renatasil82@gmail.com) on 2016-06-21T18:15:45Z No. of bitstreams: 1 ailzagabrielaalmeidaamorim.pdf: 2145169 bytes, checksum: d6bad33fb24adc9cfe74b3f0eac43f58 (MD5) / Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2016-07-13T15:28:35Z (GMT) No. of bitstreams: 1 ailzagabrielaalmeidaamorim.pdf: 2145169 bytes, checksum: d6bad33fb24adc9cfe74b3f0eac43f58 (MD5) / Made available in DSpace on 2016-07-13T15:28:35Z (GMT). No. of bitstreams: 1 ailzagabrielaalmeidaamorim.pdf: 2145169 bytes, checksum: d6bad33fb24adc9cfe74b3f0eac43f58 (MD5) Previous issue date: 2012-10-23 / Este estudo parte da análise do caso de gestão do processo de comunicação interna da Secretaria de Estado de Educação de Minas Gerais (SEEMG). Tem como objetivo geral sistematizar um “modelo ideal” de comunicação a partir da análise das lacunas existentes no modelo vigente. Com uma dimensão de âmbito estadual, tomou-se como campo de pesquisa: o Órgão Central, a SRE Metropolitana B, pela proximidade ao Órgão Central; a SRE Pirapora devido à localização no Norte de Minas Gerais e por apresentar um baixo IDH e a SRE Divinópolis, localizada na região centro-oeste de Minas Gerais, 5ª cidade com o maior IDH desse e 1º lugar no IDEB do Brasil. Os dados para o presente estudo foram levantados a partir de uma pesquisa bibliográfica e empírica, de caráter qualitativo. O desenvolvimento das técnicas: grupos focais e entrevistas em profundidade na primeira etapa envolveu gestores, analistas educacionais, diretores de escola, especialistas da educação básica e professores. A partir dos resultados da primeira etapa optou-se por desenvolver o procedimento triangulação de dados com o objetivo de validar ou refutar os resultados da primeira etapa. Nesse procedimento desenvolveu-se três entrevistas com gestores da SEEMG e Escola e, também, um grupo focal online com sujeitos dos mais variados cargos e funções nos diferentes níveis da SEEMG. Os resultados obtidos possibilitaram o acesso a um campo rico de informações quanto à visão dos atores de diferentes funções e níveis hierárquicos sobre o processo de comunicação interna vigente na SEEMG. Buscou-se a fundamentação Teórica para sustentar as hipóteses levantadas principalmente em Margarida Kunsch e Torquato. Os resultados obtidos na triangulação de dados validaram os dados inicialmente coletados confirmando a hipótese que orientou este estudo. Portanto, apresenta-se uma proposta de intervenção que possa gerar impactos positivos no processo de comunicação interna da SEEMG, além de abrir campo para investigações futuras. / This study is the analysis of the case management process of internal communication of the State Department of Education of Minas Gerais (SEEMG). Aims to systematize a general "ideal model" of communication from the analysis of the gaps in the current model. With a dimension of the state, was taken as a research field: the Central Organ, SRE Metropolitana B, the proximity to the Central Organ, the SRE Pirapora due to the location in the North of Minas Gerais and present a low HDI and SRE Divinópolis, located in the center-west of Minas Gerais, 5th city with the highest HDI and this IDEB 1st place in Brazil. The data for this study were gathered from a literature and empirical, qualitative. The development of techniques: focus groups and in-depth interviews in the first stage involved managers, analysts, educational, school principals, specialists and teachers of basic education. From the results of the first stage it was decided to develop the procedure triangulation of data in order to validate or refute the results of the first stage. In this procedure developed three interviews with managers and SEEMG School and also an online focus group with individuals from many different positions and functions at different levels of SEEMG. The results obtained access to a rich field of information regarding the vision of actors from different hierarchical levels and functions on the internal communication process prevailing in SEEMG. We looked for theoretical reasons to support the hypotheses mainly Margarida Kunsch and Torquato. The results validated the triangulation of data initially collected data confirming the hypothesis that guided this study. Therefore, we present a proposal for intervention that can generate positive impacts in the process of internal communication SEEMG, and open field for future investigations.

Social media is progressively implemented in work organizations as means of communication among employees. Thus, it is of crucial importance to develop understanding how they empower and limit communicative activities which shape the network through which organizational tasks are accomplished, as it is these very dynamics that enforce and eternalizecompanies. Given these trends, the time seems ripe to investigate how Social media is used in internal communication processes in organizations, thatis the main purpose of this study. Additionally, this study aims to explore positive and negative consequences of Social media use perceived by employees. The research was guided by the following research questions:How is Social media used for communication and collaboration of project teams?What are the perceived advantages and disadvantages of Social media use in work by projectteammembers?The research adopts a grounded theory strategy which is considered to be appropriate for investigations in the field with scarce theoretical background. The data collection was conducted in two rounds: with seven unstructured interviews in the first round and five semi-structured interviews in the second round. The sample of the research comprised employees and managers of small and medium-sized companies specialized in Social Media Marketing and Digital Journalism in Uzbekistan. In accordance with the grounded theory approach, the data analysis was conducted through a coding process, which consists of three stages: open, axial and selective coding.The research questions were answered through developing a model which visualizes the use of Social media and its possible positive/negative impacts on communication and collaboration in organizations. The model was developed basedon the dataderived from the interviews. The central part of the model is metaphorically named Social media as a circulatory system of a company, thatexplains how Social media supports vital activity of a company through maintaining smooth functioning of key organizational processes. The possible positive and negative consequences of Social media use are also represented through two core categories: digitalization of social relationships and humanization of Social media. The first concept suggests that excessive use of Social media by employees leads to development of disingenuous relationships among users and increased pressure that stems from highercontrol and surveillance by management which areafforded by social media use. The second core category suggests that Social media, in contrast, may enhance social connectivity, employee commitment, engagement and develop a feeling of a family within a company. To provide this management should use Social media as another avenue for collaboration and display company informal meetings, achievements, and corporate culture.

This study focuses on how the internal communication within Region Uppsala and their administrations has been conducted and perceived during 2017 as the organisation went from being the county of Uppsala to becoming Region Uppsala. The goal and the research questions have been to understand how internal stakeholders interpret the strategic change communication from the management of Region Uppsala and how the management also interpret their own communication. The study relies on three main questions which has been - What goals have the management of Region Uppsala had with the communication during the change? - How has the management of Region Uppsala interpreted the communication during the change? - How has internal stakeholder interpreted the communication during the change? The study uses Laurie K. Lewis (2011) studies of organisational change as a theoretical framework while the study also has a perspective on communication as sense making and constitutive of the organisation, which has helped to clarify the meaning of strategic communication. The methods being used has been qualitative interviews as well as a qualitative content analysis of printed material. The results from the empirical data shows that it is within the interpretation of communication that meaning is created and that meaning can differentiate depending on the interpretation. This study contributes to the field of strategic communication and strategic communication during change.

Implementations and installations of Enterprise Resource Planning systems (ERP-systems)are often time consuming and complex processes. Technicians who workwith installations of ERP-systems require tools and utilities in order to perform theirwork in a time efficient and qualitative manner.This study is performed at the company Industrial and Financial Systems (IFS) inLinköping and has focused on the technical documentation that describes theinstallation process, "IFS Installation Guide". This guide is one of the most importanttools available to facilitate the installation process of the ERP-system, IFSApplications.The purpose of this thesis is to analyze and suggest improvements to the usability andworkflow aspects of IFS Installation Guide. This study is based on seven semistructuredinterviews and one observation with IFS employees working on variousconsultancy services within IFS ‘key regions’. The result from the interviews highlightsa number of problems, which have been analyzed and investigated together withrelevant literature.The findings of this study demonstrate that it is of utmost importance to have a cleartarget audience, easy channels for feedback and that information must be easy tofind in order to develop and maintain high quality in technical documentation.

RSS is a format for easy information sharing between computers. A RSS-file, also known as a feed or a channel, consist of a list of items. The items are structured with XML-tags and have to be processed in some way before it can be read. RSS¬readers, web-browsers with RSS support and e-mail-clients with RSS support can be used to display the feed. This thesis is focused to investigate if RSS can be used within an enterprise for internal communication. We look at different computer based communication tools that are available today and compare them with RSS. All the different tools has there advantages as well as disadvantages, we have tried to find out if there is room for one more information channel within an enterprise. Our study shows that RSS is not suitable as a stand alone solution for internal combination. RSS main strengths lies in mass information that has to be pushed out in one direction.

Uppsatsen undersöker medlemmarnas förhållande till feedback inom två institutioner, institutionen för geografi, medier och kommunikation (GMK) och institutionen för pedagogiska studier (IPS) på Karlstads universitet. Feedback är ett kommunikationsverktyg som används för att främja organisationsmedlemmarnas utveckling. Denna individuella utveckling är essentiell för ett universitets verksamhet eftersom medlemmarnas kunskap och kompetens är en av dess viktigaste tillgångar. Att denna typ av kommunikation värderas högt manifesteras i universitetens institutionalisering av feedback och hur den integreras i arbetsrutinerna. Problemområdet innefattas av hur dessa institutioner skiljer sig i strukturen från den klassiska hierarkiska företagsstrukturen, med en tydlig rangordning mellan chef och anställd, med fokus på feedbackens roll i denna typ av organisation. Forskning som inriktar sig specifikt till denna typ av struktur inom en organisation är idag underrepresenterade och skapar därför ett forskningshål. Syftet med uppsatsen är att undersöka de två nämnda institutionerna med fokus på feedback, med dess institutionalisering och dess integration i arbetsrutinerna, och hur medlemmarna förhåller sig till denna process. För att undersöka vilken effekt denna institutionalisering av feedback har, skapades följande tre frågeställningar: Hur framförs kritik inom en organisation där feedback är institutionaliserat? Hur skiljer sig synen på feedback hos dessa institutioner jämfört med företag med en klassisk hierarkisk organisationsstruktur? Hur påverkar organisationskulturen förmågan men även viljan att kritisera samt att ge och ta emot feedback?För att kunna besvara dessa frågor har relevant tidigare forskning inom området identifierats. De olika valda teorierna berör fem olika faktorer: Kanalval, ledarskap, relationer, organisationskultur och feedback som alla har en direkt koppling till forskningsområdet. Exempel på dessa teorier är Information Richness Theory (IRT) som poängterar hur olika kommunikationskanaler bör tillämpas. Leader membership exchange theory (LMX) och Conceptual model of employee questions poängterar hur personliga relationer påverkar kommunikation och hur ledarskapsstrukturen inom en organisation påverkar feedback. En ytterligare central komponent i hur medlemmarna förhåller sig till feedback är organisationskulturen. Denna kultur kan brytas ned i tre olika kategorier; identifikation, förtroende och engagemang. De har alla en inverkan på feedbackprocessen och bör därför tas med i beräkning. Även forskning direkt kopplat till feedback återfinns inom avsnittet tidigare forskning. Tillämpandet av en enkätundersökning gav möjligheten att dra generella slutsatser om populationen. Frågorna i enkäten är förankrade i den tidigare forskningen och är operationaliserade i förhållande till de tre forskningsfrågorna. Den insamlade data visade på att en institutionalisering av feedback har en övervägande positiv effekt hos medlemmarnas förhållning till denna. Institutionens medlemmar har överlag starka och välmående relationer till sina kollegor och ledare. Medlemmarna känner att de fritt kan framföra sina åsikter, oavsett yrkesposition, och att dessa åsikter respekteras, vilket är en följd av det starka förtroendet de har för sina kollegor och ledare. Identifikationen till institutionerna är överlag stark, vilket påverkar medlemmarnas engagemang och viljan till att utvecklas. Feedback fordrar en kanal som kan förmedla komplex information, som samtidigt ska möjliggöra en tvåvägskommunikation och vara personlig för att uppnå önskad effekt. Detta förhåller sig institutionerna till och feedback förmedlas primärt muntligt. Resultatet visar att en genomtänkt förhållning till feedback har en stor påverkan på organisationens verksamhet. / The essay examines the members' relationship with feedback within two institutions, the Department of Geography, Media and Communication (GMK) and the Department of Educational Studies (IPS) at Karlstad University. Feedback is a communication tool used to promote organizational development. This individual development is essential for a university's business because of its members knowledge and skills are one of its most important assets. The importance of this kind of communication is manifested in the university's institutionalization of feedback and how it is integrated into the work routines. The problem area is comprised of how these institutions differ in the structure in relation to the classical hierarchical business structure, with a clear ranking between boss and employee, focusing on the role of feedback in this type of organization. Research that focuses specifically on this type of structure within an organization is currently underrepresented and therefore creates a research hole. The purpose of the paper is to examine the two mentioned institutions with a focus on feedback, its institutionalization and its integration into the work routines, and how the members relate to this process. To investigate the impact of this institutionalization of feedback, the following three questions were created:  How is criticism conducted within an organization where feedback is institutionalized?  How does the view of feedback differ from these institutions compared with companies with a classical hierarchical organizational structure? How does organizational culture affect the ability but also the willingness to criticize and to give and receive feedback? In order to answer these questions, relevant prior research in the area has been identified. The different theories chosen relate to five different factors: Channel selection, leadership, relationships, organizational culture and feedback, all of which are directly linked to the research area. Examples of these theories are Information Richness Theory (IRT) that emphasizes how different communication channels should be applied. Leader membership exchange theory (LMX) and Conceptual model of employee questions emphasize how personal relationships affect communication and how leadership structure within an organization affects feedback. An additional central component of how members relate to feedback is the organizational culture. This culture can be broken into three different categories; identification, trust and dedication. They all have an impact on the feedback process and should therefore be taken into account. Research related to feedback can also be found in the previous research section. The application of a survey gave the opportunity to draw general conclusions about the population. The questions in the questionnaire are anchored in the previous research and are operationalized in relation to the three research questions. The collected data showed that the institutionalization of feedback has a predominantly positive effect on members' relation to this. The members of the institution generally have strong and prosperous relationships with their colleagues and leaders. Members feel that they can freely express their views regardless of their professional position, and these views are respected, which is a consequence of the strong trust they have for their colleagues and leaders. Identification to the institutions is generally strong, which affects the members' commitment and the willingness to develop. Feedback requires a channel that can transmit complex information, which will simultaneously enable two-way communication and be personalized to achieve the desired effect. This relates to the institutions and feedback is transmitted primarily orally. This result shows that a thoughtful attitude to feedback has a major impact on the organization's activities.