Since the first time that internet was introduced to the world many things about it has changed. E-bay, Amazon, Facebook, Google, Ytube, Expedia are just a few examples that superimpose the obvious sense that almost all aspects of doing business has already emerged with or it is about to adopt the futures that the World Wide Web offers. Moreover now days with the use o Facebook, Jommla!, Drupal the use o internet come up to the level of users and as a result we have the increase of many Self Generated Brands. There is no doubt about it; the Internet and e- commerce has changed the way the world does business. The evolution in food commerce is inevitable. It started from the personal farming to local green grocers and Super Markets. It is a matter of time that internet will emerge with the food commerce. E-commerce and internet in general, however, is not a perfect system. The ambiguity of the Internet makes it easy for sites to appear credible, even when such credibility is not warranted. The Internet and e-commerce have the ability to revolutionize the world of agriculture, livestock, fishing , bakery etc . When everything runs smoothly, the system works great. However, what happens when the Achaia potato you bought turns out to be Egyptian? Or you find out the person you were chatting with lied about their yields? How exactly do you know you can trust the person or company that you are dealing with online? Not everything on the Internet is secure and not everything is credible. Furthermore it should be clearly stated to all of us that internet is not(yet) the one that produces ,delivers, consumes the products. It is just an audio visual mediator. / Από την πρώτη στιγμή που εισήχθη στο internet στον κόσμο πολλά πράγματα γι 'αυτό έχει αλλάξει. E-bay, Amazon, Facebook, Google, Ytube, Expedia είναι μερικά μόνο παραδείγματα που υπερέχουν την προφανή αίσθηση ότι σχεδόν όλες οι πτυχές της επιχειρηματικής δραστηριότητας έχει ήδη προκύψει με ή πρόκειται να λάβει τα futures ότι το World Wide Web προσφορές. Επιπλέον, τώρα ημέρες με τη χρήση o Facebook, Jommla!, Η χρήση του Drupal o internet έρχονται μέχρι το επίπεδο των χρηστών και ως αποτέλεσμα έχουμε την αύξηση του πολλά εμπορικά σήματα που δημιουργούνται Εαυτό. Δεν υπάρχει καμία αμφιβολία γι 'αυτό? Το Διαδίκτυο και το ηλεκτρονικό εμπόριο έχει αλλάξει τον τρόπο που ο κόσμος κάνει τις επιχειρήσεις. Η εξέλιξη στο εμπόριο τροφίμων είναι αναπόφευκτη. Ξεκίνησε από την προσωπική καλλιέργεια στις τοπικές πράσινο παντοπωλεία και σούπερ μάρκετ. Είναι θέμα χρόνου ότι το Διαδίκτυο θα προκύψει με το εμπόριο τροφίμων. E-commerce και internet σε γενικές γραμμές, ωστόσο, δεν είναι ένα τέλειο σύστημα. Η ασάφεια του Internet το καθιστά εύκολο για τους χώρους να φαίνονται αξιόπιστες, ακόμη και όταν η αξιοπιστία δεν είναι δικαιολογημένη. Το Διαδίκτυο και το ηλεκτρονικό εμπόριο έχει τη δυνατότητα να φέρει επανάσταση στον κόσμο της γεωργίας, της κτηνοτροφίας, της αλιείας, κλπ αρτοποιείο. Όταν όλα δουλεύουν ρολόι, το σύστημα λειτουργεί μεγάλο. Ωστόσο, τι συμβαίνει όταν η πατάτα Αχαΐας που αγοράσατε αποδειχθεί ότι είναι Αιγύπτιος; Ή μπορείτε να μάθετε το πρόσωπο με το οποίο συζητούσατε είπε ψέματα σχετικά με τις αποδόσεις τους; Πώς ακριβώς δεν ξέρετε ότι μπορείτε να εμπιστευθείτε το πρόσωπο ή εταιρεία που ασχολούνται με online; Δεν είναι όλα στο διαδίκτυο είναι ασφαλής και δεν είναι όλα αξιόπιστα. Επιπλέον, θα πρέπει να αναφέρεται σαφώς σε όλους μας ότι το Διαδίκτυο δεν είναι (ακόμη) το ένα που παράγει, προσφέρει, καταναλώνει τα προϊόντα. Είναι απλώς ένα οπτικοακουστικό μεσολαβητή.

Thesis (MPhil)--Stellenbosch University, 2005. / ENGLISH ABSTRACT: This study examined the information seeking behaviour of the researchers attached to the Parliamentary Research Unit in Parliament. It looked at their use of the Parliamentary Library, their use of the library and its resources, what other avenues for information they use and what suggestions they have for improving the service. A questionnaire was developed and e-rnailed to researchers. As the response rate was poor, it limited the conclusions that could be drawn from the research. In line with other studies, it was found that electronic resources and the Internet played a great role in how they sourced information. Researchers frequented the Internet to find information more than they use the library and they have difficulties with accessing online resources and the catalogue. The manual circulation system was a source of frustration as well. They made use of personal contacts to a certain extent to find unpublished information and very recent information. These categories of information, especially government information, are crucial to their work. Suggestions for improvement centred on the online catalogue, instruction in the use of the online resources, updating the collection of books and journals and consulting researchers where necessary. / AFRIKAANSE OPSOMMING: Hierdie ondersoek fokus op die inligtingsgedrag van die navorsers in die Parlementêre Navorsingseenheid. Dit ondersoek hul gebruik van die Parlementêre biblioteek en sy bronne, die alternatiewe inligtingskanale tot hul beskikking en watter voorstelle hulle het vir die verbetering van dienste. 'n Vraelys is ontwerp en per e-pos aan navorsers gestuur. Swak terugvoering het die proses om finale gevolgtrekkings te maak, beperk. In ooreenstemming met ander studies, is wel gevind dat die Internet en elektroniese bronne 'n groot rol speel in die proses om inligting te bekom. Daar is ook gevind dat navorsers hierdie tipe bronne verkies bo traditionele biblioteekbesoeke. Opleiding om die elektroniese bronne en die katalogus te gebruik is noodsaaklik. Alternatiewe bronne van inligting soos persoonlike kontakte met ander kundiges word tot 'n sekere mate gebruik om inligting te kry wat beide op datum en ongepubliseer is. Voorstelle vir verbetering fokus op die elektroniese katalogus, opleiding in die gebruik van elektroniese bronne, die kwaliteit en inhoud van die versameling en konsultasie met die navorsers.

Submitted by FÁBIO JOSÉ ORSINI LOPES null (fabio.jose.lopes@hotmail.com) on 2016-05-16T23:31:05Z No. of bitstreams: 1 TESE.2.pdf: 1220686 bytes, checksum: afa3356310751020bbb28e04489e6e84 (MD5) / Rejected by Ana Paula Grisoto (grisotoana@reitoria.unesp.br), reason: Solicitamos que realize uma nova submissão seguindo a orientação abaixo: O arquivo submetido não contém a Folha de Aprovações. A versão submetida por você é considerada a versão final da dissertação/tese, portanto não poderá ocorrer qualquer alteração em seu conteúdo após a aprovação. Corrija esta informação e realize uma nova submissão contendo o arquivo correto. Agradecemos a compreensão. on 2016-05-17T18:52:51Z (GMT) / Submitted by FÁBIO JOSÉ ORSINI LOPES null (fabio.jose.lopes@hotmail.com) on 2016-05-18T15:49:46Z No. of bitstreams: 2 TESE.2.pdf: 1220686 bytes, checksum: afa3356310751020bbb28e04489e6e84 (MD5) TESE.1.pdf: 1484197 bytes, checksum: f91da6a81a745a85071ac2c50e6c2bac (MD5) / Approved for entry into archive by Ana Paula Grisoto (grisotoana@reitoria.unesp.br) on 2016-05-19T12:30:30Z (GMT) No. of bitstreams: 1 lopes_fjo_dr_assis.pdf: 1484197 bytes, checksum: f91da6a81a745a85071ac2c50e6c2bac (MD5) / Made available in DSpace on 2016-05-19T12:30:30Z (GMT). No. of bitstreams: 1 lopes_fjo_dr_assis.pdf: 1484197 bytes, checksum: f91da6a81a745a85071ac2c50e6c2bac (MD5) Previous issue date: 2016-04-08 / Il s’agit dans ce travail de poser des problèmes liés aux phénomènes de l'usage et de l’abus des drogues dans notre société actuelle. Il vise, en fin de compte, produire des réflexions sur le actuel modèle de soins pour les usagers de drogues, dont les lignes directrices sont établies par rapport aux modes des soins psychosociaux en santé mentale. La place du sujet l'usager de drogues au milieu de la configuration de ce modèle est le cœur des analyses considérées, sourtout les tensions présentes dans le projet de la transposition du paradigme prohibitionniste dans ce qui concerne les drogues. Méthodologiquement, ce travail considère la production de connaissances sur les drogues comme toujours en transformation ainsi que soumis à diverses contraintes qui sont fortement présents dans l’établissement du prohibitionnisme comme l’une des caractéristiques essentielles. Pour comprendre ces contraintes, ce travail a élu le raisonnement de creusement généalogique des concepts et arrangements conformées de ce paradigme, par le regard de l'herméneutique de profondeur comme axe de l'analyse. La remise en question des concepts et leur relation avec des événements de formation du prohibitionnisme, sont présentés, ainsi que leurs changements et les développements de l'arrangement juridique et institutionnel de la réglementation des drogues dans la politique publique au Brésil. La thèse vise à discuter et se demander dans quelle mesure et proportion du modèle actuel des soins aux usagers de drogues pourrait être envisagée pour la mise en œuvre et le dépassement du prohibitionnisme en termes de pratiques et la mise en œuvre de dispositifs de soins de santé. En ce qui concerne la structure de la composition, la thèse a comme point de départ la prise en compte de l'émergence de la notion de sujet dans la période de la modernité, dans sa relation avec les changements dans les habitudes de consommation de substances psychoactives. La place des drogues dans le contexte de la modernité et le déclenchement de la production du sujet, sont mis en évidence, ainsi que l'évolution et les développements du prohibitionnisme, présents dans les accords multilatéraux qui façonnent ce paradigme. Les dispositions juridiques émanant des conférences internationales et des développements analysés sont décrits pour les modèles réglementaires de circulation des drogues au Brésil. Actuellement, dans le sillage du modèle actuel de soins intégrale pour les usagers de drogues, le pays connaît de temps à discuter de la survenue d'une transposition ou de surmonter le prohibitionnisme en termes institutionnels et par rapport aux logiques des soins. Le point d'arrivée et confluence des considérations et problématisations de cette thèse condense l'analyse de la place de l'usager de drogues individuelles au milieu de ces changements, compte tenu des questions actuelles entre les lignes directrices du modèle psychosocial en santé mentale et les soins efficaces et les pratiques de gestion de la circulation des drogues dans le tissu social dans sont ensemble. Les résultats de ce point d'interrogation à des tensions et des fissures dans la mise en œuvre de la politique de soins complets aux usagers de drogues, ainsi que des signes de résistance et la résurgence de la prohibition dans les plans légal, institutionnels et entre les pratiques de soins. La thèse conclut en suggérant que certaines transpositions de paradigme en matière de drogues, implique état diversifié substantielle de compréhension de la place qu'ils occupent dans l'économie psychique des relations interpersonnelles, ce qui nécessite, par conséquent, une repositionnement subjective et de l'éducation pour les drogues. / Este trabalho se configura como proposta de problematização das questões relacionadas aos fenômenos de uso e abuso de drogas em nossa sociedade atual. Objetiva, em última análise, discorrer acerca do atual modelo de atenção aos usuários de drogas, cujas diretrizes se encontram traçadas na relação com o modo de atenção psicossocial em saúde mental. O lugar do sujeito usuário de drogas em meio à configuração deste modelo constitui o cerne das análises consideradas, com destaque para as tensões presentes no esboço de transposição do paradigma proibicionista no tocante às drogas. Metodologicamente, este trabalho entende que as produções de conhecimento sobre as drogas estão em constantes transformações e sujeitas a diversificados condicionantes, fortemente presentes na conformação do proibicionismo como uma de suas características centrais. Para a finalidade de compreensão de tais condicionantes, o trabalho elegeu o raciocínio de escavação genealógica dos conceitos e arranjos conformadores desse paradigma, através do olhar da hermenêutica da profundidade como veio de análise. A problematização dos conceitos e sua relação com o eventos de formação do proibicionismo são apresentadas, assim como suas transformações e desdobramentos para o arranjo legal-institucional de regulação das drogas nas políticas públicas no Brasil. A tese busca discutir e inquirir em que medida e proporção o atual modelo de atenção aos usuários de drogas poderia ser considerado de transposição e superação do proibicionismo, em termos de práticas de cuidado e implantação de dispositivos de atenção. No que respeita à estrutura de composição, a tese tem como ponto de partida as considerações sobre a emergência da noção de sujeito no período da Modernidade, em sua relação com as transformações nos padrões de consumo de substâncias psicoativas. O lugar das drogas no contexto da Modernidade e a eclosão da produção do sujeito são destacados, bem como os desdobramentos e evoluções do proibicionismo presentes nos acordos multilaterais de conformação deste paradigma. São descritos os arranjos legais emanados das conferências internacionais e analisados os desdobramentos para os modelos regulatórios de circulação das drogas no Brasil. Atualmente, sob a esteira do atual modelo de atenção integral aos usuários de drogas, o País vive momento em que se discute a ocorrência de uma transposição ou superação do proibicionismo em termos institucionais e no que respeita à lógica de cuidado. O ponto de chegada e confluência das considerações e problematizações desta tese se condensam nas análises do lugar do sujeito usuário de drogas em meio a tais transformações, considerando as questões presentes entre as diretrizes do modelo psicossocial em saúde mental e as reais práticas de cuidado e gerenciamento da circulação das drogas no tecido social como um todo. Os resultados dessa problematização apontam para tensões e fissuras na implementação da política de atenção integral aos usuários de drogas, bem como para sinais de resistência e recrudescimento do proibicionismo nos planos legal, institucional e entre as práticas de cuidado. A tese finaliza sugerindo que alguma transposição de paradigma no tocante às drogas implicaria em substancial diverso estado de compreensão sobre o lugar que elas ocupam na economia psíquica das relações intersubjetivas, exigindo, para tanto, um reposicionamento subjetivo e uma educação para as drogas. / This work is configured as questioning of issues related to the phenomena of use and abuse drugs in our society. Objective, ultimately, discuss about the current model of care for drug users, whose guidelines are drawn in relation to psychosocial care in mental health. The place of the drug user through the configuration of this model is the core of the analysis considered, highlighting the tensions present in the transposition draft prohibitionist paradigm with regard to drugs. Methodologically, this paper considers that the production of knowledge about drugs are in constant transformation and subject to diverse conditions, strongly present in the formation of prohibition as one of its central features. For the purpose of understanding of such constraints, the work elected genealogical digging reasoning concepts and conformers arrangements of this paradigm through the depth hermeneutics look like it came from analysis. The questioning of the concepts and their relation to the prohibition of the training events are presented, as well as their changes and developments for the legal-institutional arrangement for the regulation of drugs in public policies in Brazil. The thesis aims to discuss and inquire in what extent and proportion the current model of care to drug users could be considered for implementation and overcoming of prohibition in terms of care practices and implementation of care devices. As regards the composition structure, the thesis has as its starting point the consideration of the emergence of the notion of subject in the period of Modernity, in its relation to the changes in the patterns of consumption of psychoactive substances. The place of drugs in the context of Modernity and the outbreak of the subject's production are highlighted, as well as developments and prohibition of developments present in multilateral shaping this paradigm agreements. The legal arrangements emanating from international conferences are described and analyzed the developments for regulatory models of circulation of drugs in Brazil. Currently, in the wake of the current model of integral care for drug users, the country is experiencing time discussing the occurrence of a transposition or overcome the prohibition in institutional terms and in relation to care logic. The arrival point and confluence of considerations and discussions from this thesis are condensed about analysis of the place of the individual drug user in the midst of these changes, considering the present issues between the guidelines of the psychosocial model in mental health and the actual care and management practices the circulation of drugs in the society as a whole. The results of this questioning point to tensions and fissures in the implementation of integral care policy to drug users, as well as signs of resistance and resurgence of prohibition in legal and institutional plans and between care practices. The thesis concludes by suggesting that some paradigm transposition with regard to drugs imply substantial diverse state of understanding of the place they occupy in the psychic economy of intersubjective relations, requiring, therefore, a subjective repositioning and education for drugs.

Made available in DSpace on 2014-12-17T15:45:06Z (GMT). No. of bitstreams: 1 FranciscoGV_DISSERT.pdf: 961768 bytes, checksum: 24f45a4348718dfae6782e67475d6cc8 (MD5) Previous issue date: 2014-02-27 / This work discusses the evaluation of the satisfaction of the users on the women health care focusing on the quality of the primary care in the State of Rio Grande do Norte-BR. The main objective of this research is evaluate the satisfaction of the users about the actions applied to women health in the primary health care in Rio Grande do Norte, observing the information available through the Programa de Melhoria do Acesso e da Qualidade da Aten??o B?sica (PMAQ-AB). The specific objectives are: the evaluation of aspects related to women health; the evaluation of the specific actions related to welcoming the pregnant and; the evaluation of the information related to the postpartum. This dissertation is characterized as an evaluative research made through a multicentric transversal study, using a quantitative approach, which is part of the External Evaluation of the PMAQ-AB in the State of Rio Grande do Norte, made by the Federal University of Rio Grande do Norte. Some secondary data of the interviews with the users who were in the Basic Health Units were used during the External Evaluation of the PMAQ-AB in Rio Grande do Norte. The sample was collected following these criteria: the users that were in the Basic Health Units to attend to any procedure; they must had used the services for at least one year; and they must had agreed to participate the research. The ones that were attending to the services for the first time and the ones that did not use the services for at least 12 months were excluded from the sample. To the data collection it was used a chart of variables/indicators with the following information to the analysis: Women Health Care, Specific Care of the Pregnant and Information about he postpartum. The descriptive analysis of the data were made through absolute and relative frequencies of the variables using the software Statistic Package for Social Sciences (SPSS) for Windows, version 22.0.0. The results show a positive picture of the satisfaction of the users about the actions of the primary healthcare in women health in the State of the Rio Grande do Norte. Another important analysis is the integration of the primary health care with other points of the Healthcare System aiming to reorient the Model of Healthcare as a starter of the access and quality of the services given to the users. Therefore, the evaluation of the satisfaction of the users in health care is essential among all the agents involved in the process of consolidation of the Unified Health System SUS. Also having the need of rethinking the professional practice, reorganizing the processes of work of the multiprofessional teams in health care, enabling financial resources, inputs and materials, planning and systematizing new actions of healthcare aiming to ensure a perfect health care to the people / Este trabalho discute a avalia??o da satisfa??o das usu?rias sobre a aten??o ? sa?de da mulher em rela??o ? qualidade da Aten??o Prim?ria ? Sa?de (APS) no Estado do Rio Grande do Norte (RN). O objetivo geral da pesquisa ? avaliar a satisfa??o das usu?rias acerca das a??es empreendidas na ?rea de Sa?de da Mulher, no ?mbito da Aten??o B?sica, no Estado do Rio Grande do Norte, a partir das informa??es do Programa de Melhoria do Acesso e da Qualidade da Aten??o B?sica (PMAQ-AB). Tendo como objetivos espec?ficos avaliar aspectos relacionados ? Sa?de da Mulher; avaliar as a??es de acolhimento espec?ficas ?s gestantes; e avaliar as informa??es sobre o p?s-parto. Esta disserta??o caracteriza-se enquanto pesquisa avaliativa realizada atrav?s de um estudo transversal e multic?ntrico, com abordagem quantitativa, a qual faz parte da avalia??o externa do PMAQ-AB no Estado do RN, da Universidade Federal do Rio Grande do Norte. Foram utilizados dados secund?rios das entrevistas com usu?rias presentes nas Unidades B?sicas de Sa?de durante a Avalia??o Externa do PMAQ-AB no Estado do RN. A amostra se deu por conveni?ncia a partir dos seguintes crit?rios: usu?rios que estavam presentes nas Unidades B?sicas de Sa?de para realizar qualquer tipo de procedimento, assim como terem frequentado o servi?o h? pelo menos 1 ano e se disponibilizarem a participar da pesquisa. Foram exclu?dos os que foram pela primeira vez na unidade de sa?de e aqueles que n?o frequentaram a mais de 12 meses. Para a coleta de dados foi utilizado um quadro vari?veis/indicadores contendo as seguintes dimens?es de an?lises: Sa?de da Mulher, Acolhimento Espec?fico ? Gestante e Informa??es sobre o P?s-parto. A an?lise descritiva dos dados foi realizada por meio de frequ?ncias absolutas e relativas das vari?veis, atrav?s do programa Statistic Package for Social Sciences (SPSS) for Windows, vers?o 22.0.0. Os resultados desta pesquisa indicam um quadro positivo de satisfa??o das usu?rias acerca da Aten??o ? Sa?de da Mulher no Estado do Rio Grande do Norte perante as a??es empreendidas pela APS. Outra an?lise importante ? a integra??o da APS com outros pontos da Rede de Aten??o ? Sa?de na tentativa de reorienta??o do Modelo de Aten??o ? Sa?de enquanto porta de entrada para a garantia do acesso e da qualidade dos servi?os prestados aos usu?rios e como coordenadora deste conjunto de cuidado. Portanto, a avalia??o da satisfa??o dos usu?rios nos servi?os de sa?de ? fundamental entre todos os atores envolvidos no processo de consolida??o do Sistema ?nico de Sa?de (SUS), tendo a necessidade de se repensar as pr?ticas profissionais, reorganizar os processos de trabalhos das equipes multiprofissionais de sa?de, viabilizar recursos financeiros, insumos e materiais, planejar e sistematizar novas a??es de aten??o ? sa?de com o objetivo de garantir a aten??o integral a sa?de da popula??o

Made available in DSpace on 2015-04-16T15:23:47Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 2496332 bytes, checksum: 1f0eefc787a43893e095edebb9d717f6 (MD5) Previous issue date: 2010-01-28 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / Information is considered an indispensable phenomenon to man‟s life and survival, and the association between this phenomenon and the human being is very relevant and significant because it is an object of research and study in many areas of knowledge. For a better comprehension about this phenomenon and its connection with the human being, a research was developed to analyze the necessities and uses of information of the doctors in the Family Health Units of Distrito Sanitário III, in João Pessoa PB. The mentioned research used the assumptions of the information user studies, under the egis of the Modern Paradigm and the Sense-Making methodological approach. The sample is formed by 28 doctors linked to the Family Health Units. Moreover, the data collection tools were questionnaire and interview. The results revealed that the doctors can satisfy their necessities of information by using the Internet and books. However, they face obstacles in relation to the use of information like the lack of time, which is the most frequent. Furthermore, they cheer up to use the information in the Health Units and, in an incipient way, they give meaning and sense to the obtained information. Therefore, it can be concluded that the trinomial situation-gap-use, which are professed by the Sense-Making, is evident in the quotidian of the Family Health Units doctors, relative to the necessity, inquiry and use of information / Considerando a informação um fenômeno indispensável para vida e sobrevivência do homem e que a associação entre este fenômeno e o ser humano é muito relevante e significativo, sendo objeto de estudo e pesquisa de vários campos do saber. Para ter-se um maior entendimento deste fenômeno e de sua conexão com o homem, desenvolveu-se uma pesquisa com o objetivo de analisar as necessidades e uso de informação dos médicos das Unidades de Saúde da Família, do Distrito Sanitário III, da cidade de João Pessoa, Paraíba, utilizando-se dos pressupostos dos estudos de usuários da informação, sob a égide do Paradigma Moderno e da abordagem metodológica Sense-Making. A amostra é composta de 28 médicos vinculados as Unidades de Saúde da Família e os instrumentos de coleta de dados foram o questionário e a entrevista. Os resultados revelam que os médicos conseguem satisfazer suas necessidades de informação através de buscas na Internet e nos livros, enfrentam barreiras quanto ao uso da informação, sendo a mais frequente a barreira de tempo, empreendem esforços para usar a informação nas unidades de saúde e de forma incipiente atribuem sentidos e significados às informações obtidas. Conclui-se que o trinômio situação-lacuna-uso preconizado pelo Sense-Making é evidente no cotidiano dos médicos das Unidades de Saúde da Família, no que se refere a necessidade, a busca e o uso da informação.

Made available in DSpace on 2015-04-16T15:23:48Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 1065266 bytes, checksum: 7e1e4e4527161d2b7c61c19f790ac5cc (MD5) Previous issue date: 2010-07-22 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / This quantitative research aimed to analyze the use of CAPES Periodic Portal by the students of the Post-graduation Program in Bioactive Synthetic and Natural Products from UFPB. It presents concepts related to information users and the use of information. Moreover, it uses the Technology Acceptable Model (TAM) as data collection tool, by means of a questionnaire. Furthermore, the research is characterized as an exploratory and descriptive one, under an alternative approach. The sample is formed by 88 Master and Doctor in Science students of the Post-graduation Program in Pharmacy, which are described as a young population. Also, most of them are women and never participate of training about the CAPES Periodic Portal. The results revealed some problems about the website use like difficulties in the website use; insufficient number of computers in the research laboratories; and difficulties in access the website outside the university environment. On the other hand, the research showed positive aspects as: a strong intention in using the Portal, even after the students have concluded their postgraduation courses; time compatibility of the researcher with the research laboratory. Another positive aspect the students are motivated by their professors and by their own colleagues to use the Portal. Then, it can be concluded that the utility perceived is not influenced by the facility in use. Therefore, it presents a strong intention in the use of the CAPES Periodic Portal. / Esta pesquisa, de natureza quantitativa, objetivou analisar o uso do Portal de Periódicos da CAPES, pelos alunos do Programa de Pós-graduação em Produtos Naturais e Sintéticos Bioativos da UFPB. Como fundamentação teórica, apresenta conceitos relacionados aos estudos de usuários e ao uso da informação e utiliza como ferramenta o Modelo de Aceitação de Tecnologia (TAM), por meio de questionário. Caracteriza-se como uma pesquisa exploratória, descritiva e de abordagem alternativa. A amostra é composta por 88 alunos, mestrandos e doutorandos do Programa de Pósgraduação em Farmácia, que se caracterizam como uma população jovem, de predomínio feminino, a maioria dos quais nunca participou de treinamento do Portal. Os resultados revelam pontos positivos e negativos, no que se refere ao uso desse Portal, tais como: dificuldades para utilizá-lo, número de computadores nos laboratórios de pesquisa insuficiente e dificuldade de acessar fora do ambiente da universidade. Como pontos positivos, destacam-se a forte intenção de uso do Portal, mesmo após a conclusão da pós-graduação, o incentivo tanto dos professores quanto de seus pares para a utilização do Portal e a compatibilidade do horário do pesquisador com o laboratório de pesquisa. Conclui-se que a utilidade percebida não sofre influência da facilidade de uso, portanto, os usuários apresentam forte intenção de uso no Portal da CAPES.

The aim of this thesis is to examine how library employees view and work with UX or User Experience. It also examines how they view library users, the library and their own professional roles and how these views are connected with the concepts of documentality, legitimacy and identity. The concept of power is also used. The study was carried out thorough a series of ten semi-structured qualitative interviews with employees at Karolinska Institutet University Library and Linköping University Library and is based on a social constructivist perspective. The results show that UX is viewed as a mindset where one tries to look at the library from the users’ perspectives and adapt the library after their needs. This was seen as a new perspective where the library aims to stand in the users’ shoes. Through the use of methods like interviews, observations and usability tests the informants try to understand their users and their needs. However, there was a strong emphasis on balancing the users’ wishes with the aims and conditions of the library which indicate a strong internal legitimacy. It also shows that UX does not indicate a loss of power in the informants’ minds. The study shows that an emphasis on the users’ perspective can also be linked to the core of librarianship further strengthening the internal legitimacy. The results also show that arguments can be made for the importance of both constitutive and performative documentality in academic libraries today. Among the informants there was a strong emphasis on a communicatively oriented professional identity with its focus om dialogue and cooperation with library users. In conclusion, the study shows that UX can be viewed as a way for academic libraries to cope with the many changes the last decades have brought and continue to be relevant in years to come. This is a two years master’s thesis in Library and Information Science.

Cette thèse s’appuie sur le constat selon lequel les acteurs vivent des difficultés professionnelles concernant la mise en œuvre des outils de gestion CRM ayant un impact à la fois sur la performance organisationnelle et sur les incidences financières. C’est dans cette perspective qu’elle vise à contribuer à l’enrichissement de l’implication des acteurs dans la mise en œuvre des outils de gestion sur la performance organisationnelle dans le secteur canadien de l’automobile. Notre recherche doctorale pose les questions suivantes : « quels sont les déterminants des incidences financières et de la performance organisationnelle ? ». Existe-t-il une relation entre ces types de performance et l’implication des dirigeants et utilisateurs en matière d’outils de gestion CRM ? Pour y répondre, un design méthodologique en trois phases a été élaboré : (1) une préenquête auprès de 21 cadres (2) une étude empirique quantitative basée sur un échantillon de 306 professionnels (3) une discussion après analyse des résultats et une théorie basée sur le TAR. Les résultats montrent que pour atteindre une performance organisationnelle et ainsi avoir des incidences financières, l’organisation doit s’assurer que, (a) les dirigeants s’impliquent en matière d’outils de gestion CRM, (b) les utilisateurs s’impliquent dans les CRM, (c) la formation adéquate est offerte. D’un point de vue empirique, les résultats permettent de connaître la dimension jusqu’ici peu explorée de la pratique professionnelle, en particulier en matière d’implication des dirigeants et des utilisateurs. Enfin, d’un point de vue méthodologique, cette recherche a permis de développer et d’expérimenter un dispositif permettant d’étudier l’implication des acteurs dans la mise en œuvre des outils de gestion sur un empan long de façon cohérente avec une épistémologie holiste de l’action humaine. / This study builds on the research and implementation of management tools that have an impact on both organizational performance and financial impact. It is in this perspective that it contributes to the enrichment of the involvement of the actors in the implementation of management tools on organizational performance in the Canadian automotive sector. Our research raises the following questions: « What are the determinants of financial implications and organizational performance ? ». Are there competency links in CRM management tools ? A three-phase methodological design was developed: (1) a pre-survey of 21 executives, (2) an empirical study based on a sample of 306 professionals, (3) a discussion after analysis of the results, and A theory based on ART. The results show that to achieve organizational performance and so on, the organization must ensure that (a) managers get involved in CRM management tools, (b) users get involved in CRM, (c) adequate training is offered. From an empirical point of view, the results allow us to know the hitherto little-explored dimension of professional practice, particularly with regard to the involvement of managers and users. Finally, from a methodological point of view, this research is a development permit and a mechanism to study stakeholder involvement in the implementation of management tools over a long period in a way consistent with Epistemology Holistic of human action.

Cette thèse est consacrée à l'étude de l'utilité de la communication d'information afférente aux actifs immatériels lors des augmentations de capital en numéraire des sociétés françaises cotées, et son impact sur la liquidité. L'importance grandissante des éléments immatériels dans la compétitivité et la croissance des entreprises et leur non-reconnaissance comptable pose souvent la question de la nécessite de compléter les états financiers par une offre volontaire d'information sur ces actifs. La littérature comptable et financière montre l'évolution des besoins informationnels des utilisateurs externes des rapports annuels et constate l'intérêt qu'ils portent aux informations liées aux actifs immatériels. Une communication insuffisante sur ces actifs accentue donc le problème d'asymétrie d'information sur les marchés financiers. Elle offre un terrain favorable au transfert de richesse des investisseurs non informés vers les investisseurs informés, car ces derniers en exploitant l'information privée réalisent une rentabilité supérieure, au détriment des autres investisseurs. Cette situation conduit à une diminution de la liquidité des titres, et par conséquent, accroît le coût de capital des entreprises. Cela devient plus important lors des émissions de nouvelles actions où le décalage informationnel entre les investisseurs, ainsi qu'avec l'équipe dirigeante s'agrandit. L'étude menée sur un échantillon d'entreprises françaises cotées émettrices de nouvelles actions sur la période 2000-2009 montre un niveau faible d'offre volontaire d'information sur les actifs immatériels. De surcroît, l'analyse de l'impact de leur communication sur les éléments immatériels met en évidence que l'offre volontaire diminue la fourchette de prix, et augmente la profondeur du marché à l'annonce d'une augmentation de capital en numéraire. / This thesis is devoted to the usefulness of intangible assets disclosure by French listed companies around new equity issues and its impact on stock liquidity. The growing importance of intangibles for companies' competitiveness and growth, besides of their non-recognition often raises the question of the need to complete financial statements by intangible assets voluntary disclosure. Accounting and finance literature shows changes in external users' information needs and highlights their attention for information related to intangibles. Insufficient communication on these assets accentuates information asymmetry in financial markets. It provides also a fertile ground for wealth transfer from uninformed investors to informed investors, as by exploiting private information, they can derive higher returns at the expense of other investors. This situation leads to a decrease in stock liquidity, and therefore to an increase of companies' cost of capital, which becomes more important around equity issues. The study conducted on a sample of French listed companies issuing new equity over the period 2000-2009 shows a low level of intangibles voluntary disclosure. Furthermore, our analysis shows that intangibles voluntary disclosure reduces spread, and increases market depth at the announcement of a capital increase.

Cette recherche a pour objet l’étude de la problématique de la transformation organisationnelle dans le contexte des organisations publiques au Liban. Elle porte plus particulièrement sur l’amélioration de la qualité des services publics dans les organisations publiques. La qualité est le fer de lance de la stratégie de développement de la satisfaction des usagers. La question de la qualité dans la gestion publique est particulièrement aiguë aujourd'hui. Nous pouvons souligner que les organisations publiques s'orientent davantage vers la satisfaction des usagers qui devient l'un des plus importants objectifs au sein de ces organisations. Cette recherche montre que le cadre théorique et méthodologique de l’analyse socio-économique contribue à améliorer le fonctionnement des organisations. Les prescriptions que nous formulons se déclinent à partir des concepts de la « qualité des services », de la « transformation organisationnelle », et de la « satisfaction des usagers ». Le modèle d’intervention proposée par cette approche consiste, non plus à saisir la qualité à partir des buts à atteindre et à obtenir les transformations requises, mais à définir les conditions d’une possibilité du changement, et à conduire les transformations du management et du fonctionnement de l’organisation, dans ses infrastructures, qui permettront d’atteindre les objectifs ou la mise en œuvre d’une politique d’une plus grande satisfaction de l’usager. Notre contribution, principalement exploratoire, permet de prescrire les adaptations à réaliser sur le plan du management et du fonctionnement des organisations publiques. Notre objectif sera de faire des propositions pour la mise en place d'un système de management socio-économique visant à réduire les dysfonctionnement, à maîtriser la qualité, et à adapter sans cesse les structures d'une organisation publique. / This research has as objective to study the problematic of the organizational transformation in the context of the public organizations in Lebanon. It is more particularly about the improvement of the quality of public services in the public organizations. The quality is the spearhead of the strategy of the development of users’ satisfaction. Nowadays, the topic of the quality in the public management is particularly severe. We can emphasize that the public organizations are moving towards to satisfy more the users, which becomes one of the most important objectives within these organizations.This research shows that the theoretical and methodological scope of the socioeconomic analysis has contributed to improve the functioning of the organizations. The instructions that we formulate are stated on the basis of the notions of the “services quality”, of the “organizational transformation” and of the “users’ satisfaction”. The model of the suggested intervention by this approach does not consist anymore of seizing the quality on the basis of the goals to reach and to obtain from the required transformations, but to define the conditions of change possibility, and to lead the transformations of the management and of the functioning of the organization, in its infrastructures, which will permit to reach the goals or to perform a policy of a bigger satisfaction of the user.Our contribution, which is mostly exploratory, permits to prescribe the adaptations to be realized as regards to the management and functioning of public organizations. Our objective will be to formulate suggestions for the setting of a socioeconomic management system aiming at reducing the malfunctioning, controlling the quality, and at the permanent adaptation of the structures of a public organization.