Companies competing in the global markets are constantly exposed to the market pressure regarding differentiation from competitors and contribute to development. To be able to create competitive advantages and handle the markets expectations, companies are required to develop both processes and employees. A well-established strategy is Toyota's methodology, widely used since Toyata is regarded being a market leader. Since many companies have difficulties achieving Toyota's success, Mike Rother developed the concept Toyota Kata, which focuses on how management can develop a transparent corporate culture of continuous improvements. Mike Rother considers that the concept Toyota Kata is applicable regardless of the industry, although research is limited regarding implementation of Toyota Kata in service businesses, since the majority of research and literature are based of manufacturing companies. The purpose of this thesis is accordingly to analyze how service businesses are able to create a corporate culture with improvement processes being naturally implemented. By comparing two real improvement processes and investigate how the implementation of Toyota Kata can enable continuous improvements in service businesses improvement processes, the purpose will be answered. The results show many improvement areas regarding the company's improvement processes. The recurring weaknesses in both processes are that they were not naturally implemented in the company, recurring problems, resistance from the coworker and inexplicit goals. The study conclude that Toyota Kata contributes to effective improvement processes. However, requirements are placed on the company’s commitment to create a new corporate culture. Toyota Kata can also be combined with Kaizen-workshop and PDCA, to achieve a greater impact. To deeply understand the implementation of Toyota Kata in service businesses, more studies have to be conducted in the field which is based on analysis of service businesses who has implemented Toyota Kata in their workplace. / Företag verksamma i dagens globala marknader utsätts ständigt för påtryckningar att differentieras från konkurrenterna samt aktivt bidra till utvecklingen framåt. För att skapa konkurrensfördelar samt hantera marknadens förändringar krävs det att företag arbetar aktivt med att utveckla processer och medarbetare. En väletablerad strategi är Toyotas arbetsmetodik som fått spridning då Toyota anses vara ledande inom sin bransch. Då flertalet företag har svårt att uppnå samma framgång som Toyota, har Mike Rother utvecklat konceptet Toyota Kata, som tar avstamp i hur företagsledningar ska utveckla en mer transparent företagskultur av ständiga förbättringar. Mike Rother anser att konceptet Toyota Kata kan användas av alla företag oavsett bransch, samtidigt är forskningen begränsad gällande implementeringen av Toyota Kata inom tjänsteföretag, då majoriteten av forskning och litteratur grundas i tillverkande företag. Studiens syfte är således att analysera hur tjänsteföretag kan skapa en företagskultur där förbättringsprocesser sker naturligt. Detta genom att jämföra två verkliga förbättringsprocesser och undersöka hur appliceringen av Toyota Kata kan möjliggöra ständiga förbättringar av tjänsteföretags förbättringsprocesser. Tillvägagångssättet för studiens genomförande är en litteraturgenomgång och 23 semistrukturerade intervjuer. Resultatet visar flertalet förbättringsområden gällande fallföretagets förbättringsprocesser. De återkommande svagheterna inom båda processerna var att de inte är naturliga i företaget, återkommande problem, motstånd från medarbetare samt otydliga mål. Slutsatsen är att Toyota Kata bidrar till effektivare förbättringsprocesser. Höga krav ställs dock på verksamhetens engagemang i att skapa en ny företagskultur. Toyota Kata kan även kombineras med Kaizen-workshop och PDCA för att uppnå högre genomslagskraft. För att skapa mer förståelse för appliceringen av Toyota Kata i tjänsteföretag krävs fler studier inom området som grundar sig i analyser av tjänsteföretag som applicerat Toyota Kata i sin verksamhet.

This thesis analyses current state of the system for implementation of standard ISO 27701: 2019 extention. This standard extends already established standard ISO 27001. The thesis evaluates set of controls to the requirements of standard ISO 27701: 2019. Theoretical part contains information regarding the information security, describes a set of ISO 27000 standards as well as European and Czech legal acts related to information security. Following analysis of the company is performed with the application of security measures while implementing the extension standard ISO 27701. Contribution of this thesis is evaluation of the analysis which results from implementation of recommended standard to address the increased number of security threats and the protection of security information.

This diploma thesis deals with the process of revision and implementation of one of the many tools of lean manufacturing – 5S – in the production environment of the selected industrial enterprise Bosch Rexroth, spol. s r. o. In the introduction, the reader is briefly acquainted with the history and scope of the parent company Bosch and Bosch Rexroth. The following research part is devoted to a theoretical introduction to the current concepts of organization and management of the production process with emphasis on the description of the philosophy of lean manufacturing and its individual tools and components, especially in detail the 5S tool. The main part of the work are chapters dealing with the description of the current situation in the selected industrial enterprise, analysis of deviations from the current 5S standards and the proposal of new 5S standards, including the definition of new control mechanisms. At the end of the work is a technical and economic evaluation of the proposal.

The diploma thesis deals with the design of implementation of information security management system in IT company, deals with metrics for measuring the effectiveness of the system, according to the international standards ISO/IEC 2700x. The thesis solves invested resources in the establishment of the system. The thesis provides a summary of theoretical knowledge of information security management system, analyzes the current situation in the company and propose measures to increase security in the company.

This report is written as a thesis for a degree of master. In this report you can read about increasing demands from customers that want their suppliers to be certified by some type of standard, like ISO 9001 and ISO 14001. ISO 9001 is a standard of requirements for implementing a quality management system within an organisation and is built on seven main principles which the organization need to fulfil. ISO 14001 is a standard of requirements for implementing an environmental management system and is like ISO 9001 built on seven main principles. Implementation and the work with the standards are based of the PDCA-cycle. The thesis is made together with AGES Kulltorp AB, a company based in Kulltorp, Värnamo. They supply diecasted and machined products in aluminium and has realised that they are in need to get certified by ISO 14001 and needs an effectivization of their quality management system according to ISO 9001. To be able to implement a standard of this kind, it requires an involved, determined management team and an acceptance that work will be time and resource consuming. The organizations shall also be able to accept changes and the employees must be motivated and empowered to simplify the implementation. This report determines most of the theories from academic work by the practical work of updating the whole management system at AGES Kulltorp to fulfil all the requirements of ISO 9001 and ISO 14001. This report will also state what type of documents and routines that is required for the quality and environmental management system. The report will also describe how AGES Kulltorp made their journey against effectivisation of ISO 9001 and certification of ISO 14001. The survey that were performed at AGES Kulltorp expose most of the internal obstacles that the company must work with to be able to fully implement the management system to the organization.

Detta projekt har genomförts under våren 2020 som ett examensarbete för högskoleingenjörsprogrammet i innovationsteknik och design vid Karlstads universitet. Examensarbetet gjordes i samarbete med ett högteknologiskt företag som är verksamt i hela världen. Syftet med arbetet var att hitta lämpliga metoder och verktyg, anpassade efter företaget, för att kunna föreslå förbättringar för att minska ledtiderna i stadie prototyp. För det genomfördes flertalet intervjuer med berörda parter på företaget, data samlades in och en omfattande litteraturstudie utfördes. Litteraturstudien låg till grund för det fortsatta arbetet och innefattade verktyg och metoder inom förbättringsprogrammen Lean och Sex Sigma. Arbetet resulterade i åtta identifierade problemområden. Dessa kan sammanfattas i tre områden som kräver fortsatt arbete av företaget. Dels krävs bättre data med högre kvalitet och mer detaljerad information, dels bör en förbättringsgrupp tillsättas där personalen är delaktig i förbättringsarbetet för flödet och underleverantörerna bör ses över. Antingen genom att ha särskilda leverantörer för prototypmateriel eller genom att återigen starta en egen prototypverkstad. / This project was implemented during the spring of 2020 as a bachelor thesis for the Bachelor Engineering Program in Innovation Technology and Design at Karlstad University. The bachelor thesis was made in collaboration with a high-tech company operating worldwide. The purpose of the project was to find suitable methods and tools, adapted to the company, in order to be able to purpose improvements to reduce the lead times in the prototype flow. To be able to fulfil the purpose, multiple interviews were conducted, data was collected, and a comprehensive literature study was made. The literature study included tools and methods within the improvement programs Lean and Six Sigma. The work resulted in eight identified problem areas. These can be summarized in three areas that requires continued word by the company. The first requires data with a higher quality and more detailed information, the second is that the company should include the coworkers in the improvement work and the subcontractors should be reviewed. Either the company should have special suppliers for prototype equipment or restarting their own prototype manufactory.

Studien syftar till att belysa och skapa insikt i produktionen som gör det möjligt att påverka med förbättringsåtgärder. Studien ska vara en utgångspunkt för fortsatta förbättringar av produktionsflödet med målet av en dragande och värdeskapande produktion. Studien har gjorts på ett företag som heter Graphic Packaging som producerar förpackningar inom livsmedelsindustrin. Sammanställning av empirin sker huvudsakligen på en värdeflödesanalys där nuläget ritas upp. Därefter analyseras empirin och ett framtida måltillstånd skapas. Experiment mot det framtida måltillståndet genomförs för att testa författarnas teori om eliminering av onödiga arbetsmoment.

The purpose of this bachelor’s degree work was to analyse a packaging station in a global manufacturing company in Sweden, and to provide an answer on why it is important with standardised work in preventing wrong deliveries. The purpose of the analysis was to come up with various improvement proposals in order to reduce and prevent wrong deliveries. The analysis of the packaging station was conducted by observing the station and understanding how the workers work and what kind of work procedure do they follow. The observations made it possible to conduct several conclusions on why the problems occurred, one of these conclusions was that the work procedure is not standardised which in turn increased the errors in the station. Through a clear problem description, it was possible to come up with improvement proposals by answering the following research questions:  Main RQ: Why is a standardised workplace important in a manufacturing company? To be able to answer the main research question, the question has been divided into two smaller sub-questions: 1.     How can a packaging area be standardised by using lean process improvement tools? 2.     How can operating standards improve the efficiency in a packaging station? The approach applied in this study and project has been qualitative research with an inductive approach, by reviewing scientific articles and observing the work in the packaging station it was possible to analyse and compare the collected data in order to come with a conclusion to the problem. The data that was collected in form of interviews has been continuously analysed in order to have as relevant data as possible for the improvements work.  By comparing the collected data from the literature and the case findings it was possible to lay a foundation for the analysis where the proposed improvements came from and to conclude a final proposed improvements that reduces the wrong deliveries in the packaging station. In conclusion, standardised work is important in order to prevent wrong deliveries because it contributes to a more clear and sustainable structure that the workers follow. By having standardised instructions and methods that is being followed, the amount of errors is reduced in the packaging station.  Wrong deliveries are reduced and prevented when there is a standardised work procedure that is based on the lean ideology in a packaging station

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / This paper proposes the application and implementation of the lean thinking methodology at a company dedicated to selling vehicles, spare parts, and post-sales services. For these purposes, tools such as process maps, flowcharts, indicators, system layout planning tools, and 5S implementation are used, supported by training sessions for process participants. As a result, customer complaints were reduced by 0.13% per month, and the number of work orders handled by the site increased by 0.38% per month. Moreover, a 0.32% increase in man/hour productivity was reported, leading to a 44.32% decrease in Duster vehicle delivery times.

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / Planning of resources is a powerful tool in the field of supply chain management and control and in general. Global large-scale companies and enterprises have this implemented in their planning processes. Today, experts in the subject have found issues regarding the implementation of such tools in small- and medium-sized enterprises (SMEs). Therefore, this paper aims to develop an application for the methodology of continual improvement of processes, referred to as the Deming cycle or Plan–Do–Check–Act (PDCA), which adapts to continuous improvements of processes and products in SMEs. The methodology was modeled in a SME dedicated to manufacture and distribution of wine and products (wine and Pisco). The model was simulated through a simulation software, obtaining results of improvement regarding problems like break of stock, taking into account the satisfaction of the client, productivity in the delivery, and shipment time.