För drygt ett decennium sedan började marknaden för tryckpapper att vika. Den svenska pappers- och massaindustrin fick en ny annorlunda konkurrent genom introduktionen av till exempel smarta telefoner och surfplattor. Utvecklingen har medfört att svenska pappers- och massaföretag i högre utsträckning har börjat titta på mer radikala innovationer i sin produktutveckling där nya användningsområden för träråvaran utforskas, en inriktning som kräver kompetenser utöver de som bolagen besitter internt. Studiens syfte är att undersöka olika samarbetsformer inom svensk pappers- och massaindustri för att kartlägga vilka faktorer som varit, och är, framgångsrika för produktinnovationer. Ambitionen är också att undersöka om det skett en förändring i samarbetenas karaktär under de senaste 25 åren. De företag som deltagit i studien är SCA, Södra Cell, Holmen/MoDo, Stora Enso, BillerudKorsnäs och Rottneros samt ett antal samarbetspartner till dem. Resultaten visar att såväl samarbetsformer som vilka aktörer svensk skogsindustri samarbetar med har förändrats i stor utsträckning. Branschen har börjat söka alltmer samarbete med andra branscher samtidigt som samarbeten med konkurrenter har minskat kraftigt. Under samma period har det blivit viktigare att reglera samarbeten i avtal och bland annat hur de immateriella värdena, som patent, fördelas mellan deltagarna i ett samarbete. En annan slutsats är att det finns en koppling mellan samarbeten och genereringen av en organisations produktinnovationer. Företag är beroende av extern kompetens för att lyckas med radikala innovationer och en bred kunskapsbas är att föredra för att bäst producera produktinnovationer. Extern kompetens kan till exempel hjälpa företagen att öka förståelsen för andra/nya marknader och kan således vara ett sätta att hitta helt nya användningsområden för den värdefulla råvara skogen erbjuder. Nyckelord: radikal innovation, samarbete, svensk pappers- och massaindustri / During the last decade has the market for printing paper begun to decline. The introduction of the smart phones and tablets quickly became a disturbing factor for the printing paper companies. This has forced the product development in the Swedish pulp and paper companies, to a greater extent, to look at more radical innovations. This requires the exploration of new applications and possibilities for the forest resource, an approach that requires expertise beyond what the companies possess internally. This study aims to investigate various forms of collaboration within the Swedish pulp and paper industry to identify factors that have been and are successful for product innovations. The aim has also been to investigate whether there is a change in the character of collaborations in the last 25 years. The participating companies in the study were SCA, Södra Cell, Holmen/MoDo, Stora Enso, BillerudKorsnäs, and Rottneros, plus some of their collaboration companies. The results show that the forms of collaboration in which the Swedish forest industry cooperate have changed considerably. The industry has begun to seek more cooperation with other industries, while collaboration with competitors has decreased. It seems to have become more important to regulate collaborative agreements, primarily how the intangible resources, like patents, are distributed among the participants in collaborations. Another conclusion is that there is a link between collaboration and the success of a firm’s product innovation. Companies are dependent on external knowledge for the success of radical innovations and a broad knowledge base is preferable to best be able to generate product innovations. External knowledge could, for example, help companies increase their understanding of other or new markets and may thus be a way to find new uses for the valuable raw material forest offers. Key words: radical innovation, collaboration, Swedish pulp and paper industry

The purpose of this research is to provide a better understanding of the relationship between human resource management (HRM) practices and innovation. This research responds to calls in the literature on HRM and innovation to consider a wider number of HRM practices that have previously been neglected and are likely to produce a positive impact on innovation awareness and commitment (Shipton et al., 2006; Zhao et al., 2012). Therefore, the research is concerned with a wide number of HRM practices and their impact on innovation awareness and commitment. The underpinning rationale is that while previous studies have revealed that HRM practices can be significant for innovation, these studies are not inclusive, and the research is still scant and in its early stages as there has been a lack of consideration of a comprehensive range of HRM practices (Shipton et al., 2006). In simple terms, previous studies have looked at the relationship between HRM practices and innovation based on a limited number of practices and at the macro or inter-organisational level. Therefore, the fundamental contribution of this thesis is the shift in perspective. While previous research has looked at a limited number of HRM practices that largely appear to be borrowed from high-performance work systems (HPWs), this thesis considers a wider range of practices that can impact on innovation at the intra-organisational level – more specifically, to study employees’ perceptions of HRM practices that may promote innovation awareness and commitment. Innovation awareness and commitment refers to the extent to which the organisation is engaged in innovation. Degree of innovativeness and the open innovation approach are studied in this research, to determine whether HRM practices can impact on radical or incremental open innovation. Additionally, departmental differences are considered in this thesis: that is whether employees in different departments have different perceptions of the extent to which HRM practices promote innovation’. To this end, the data set was obtained from two research phases. A quantitative survey was distributed to 280 employees in a Jordanian telecommunications company. Findings from the first phase of the research indicated a number of new HRM practices that were not recognised by previous studies. This research found a positive impact of HRM practices in promoting innovation, as perceived by employees. HPWs, HRM hygiene factors, motivation and communication were perceived by employees to promote innovation in their organisation. The results show that the relationship between HRM practices and innovation is perceived by employees to promote the origins of innovation, specifically open innovation and radical innovation. No support was found for expectations and sharing information to promote innovation. Phase two of the research consisted of semi-structured interviews conducted with senior managers and employees in the same company that participated in phase one. In phase two of the research, the interviews provided better insights and explanations of the results and findings from the survey questionnaire. The results from phase two confirmed the findings from the statistical analysis, and a distinctive finding was the differences between managers’ and employees’ perceptions of HRM practices. Employees identified or perceived practices that are related to their performance and that enable them to develop their levels of motivation and commitment. Managers identified practices that work in the favour of the organisation, with less focus on employee needs. This was clear when comparing which practices and indications were mentioned by managers and employees. It is worth mentioning here that, given the relatively close conceptualisation in the literature that innovation is a form of organisational performance, this thesis does not intend to rebrand ‘performance’ as ‘innovation’ per se. This is especially in this research as it seeks to understand the relationship between HRM practices and innovation by looking at employees’ perceptions of HRM practices that may promote innovation and cause their company to be perceived as an innovative workplace. This research is probably the first attempt to study the role of a comprehensive list of HRM practices in influencing innovation by considering employees’ perceptions of HRM practices that may promote innovation. Moreover, the intra-organisational level was considered, along with departments, degree of innovativeness (radical-incremental innovation) and types of innovation approach (open vs closed).

As researchers found that throughout the history a common challenge for companies across different industries, when it comes to leveraging and capturing value from a technology innovation is strongly influenced by the company’s dominant business model, an established framework through which assessment takes place. The overall purpose of this study is to provide a deeper understanding of the role that company's dominant business model has on the assessment of the impact that new technology innovation, in this case, AI, will have on the company and the market on which company operates. This thesis is partially exploratory and partially descriptive with a qualitative and deductive nature. In order to answer the purpose, a research strategy of case studies was used where empirical data was collected from interviews held with 47 company’s top executives from different hierarchical levels and business units, from Sweden, Switzerland, the USA, Germany, and Finland. The theoretical framework that describes the how AI as a new technology tool is perceived from the Company X perspective, either as a radical, game changer, or an incremental innovation technology tool and examines the role that dominant business model has on this perception was created. The developed implementation framework had its foundation in previous research concerning innovation business model theories. The data that was collected from the company’s executives were then analyzed and compared to the model. The most significant findings suggest that AI as a new technology tool is perceived as a game changer, radical innovation tool for some areas within the Company X and that the company dominant business model profoundly influences this perception. / Som forskare fann att genom hela historien är en gemensam utmaning för företag inom olika branscher när det gäller att utnyttja och fånga värde från en teknologisk innovation starkt påverkad av företagets dominerande affärsmodell, en etablerad ram genom vilken bedömning sker. Det övergripande syftet med denna studie är att ge en djupare förståelse för den roll som företagets dominerande affärsmodell har vid bedömningen av den inverkan som ny teknik innovation, i detta fall AI, kommer att ha på företaget och marknaden där företaget driver . Denna avhandling är delvis undersökande och delvis beskrivande med kvalitativ och deduktiv natur. För att svara på målet användes en forskningsstrategi av fallstudier där empiriska data samlades in från intervjuer med 47 bolagets ledande befattningshavare från olika hierarkiska nivåer och affärsenheter, från Sverige, Schweiz, USA, Tyskland och Finland. Den teoretiska ram som beskriver hur AI som ett nytt teknikverktyg uppfattas ur företagets Xperspektiv, antingen som en radikal, spelväxlare eller ett inkrementellt innovationsteknologiprogram och undersöker den roll som dominerande affärsmodell har på denna uppfattning skapades. Den utvecklade implementeringsramen har grundat sig i tidigare forskning rörande innovationsmodellteorier. Data som samlades in från företagets chefer analyserades sedan och jämfördes med modellen. De viktigaste resultaten tyder på att AI som ett nytt teknikverktyg uppfattas som en spelväxlare, radikalt innovationsverktyg för vissa områden inom företaget X och att företagets dominerande affärsmodell påverkar denna uppfattning väsentligt.

New technology, which has emerged as a part of the new industrial revolution, Industry 4.0, is changing the reality ofmanufacturing companies. Manufacturing companies are perplexed on which technologies to adopt in their productionprocesses, and when is the right time. This can be defined as a company’s ability to prepare for the future, andespecially, for these future technological challenges. A large part of being able to adopt these technologies into theproduction processes is related to the company’s ability to be innovative in their production processes. This is known asprocess innovation. Therefore, this thesis investigates how a production unit within a manufacturing company canmanage process innovation to prepare for future technological challenges. This purpose has been achieved by conducting a single case study, where the case company’s process innovation abilitieswere assessed, and combined with necessary tools to prepare the case company for the future. The case company chosenfor this thesis was Scania. They are a world-leading manufacturer of heavy trucks, buses, and engines. The case studyfocused on one of their productions units, which produce gearboxes and axles. The data for the study was collectedthrough qualitative interviews with members of the case company. The results indicate that the case company needs toimprove their process innovation abilities in order for them to be able to adopt new technologies in their productionprocess. They need a definition of innovation, and a strategy that includes innovation so that it is prioritized andviewed as important. Furthermore, management needs to encourage innovation, and increase their level of risk-taking sothat the culture of the case company is compatible with innovation. Finally, the results show that the case companymay need to redefine or reconsider their fundamental management principle “continuous improvement” to further givepriority to innovation in their production process. Furthermore, an overview of the necessary tools for preparing for thefuture are also covered. These are trend analysis, scenario planning, benchmarking, and technological roadmap. Usingthese four tools can help the company when making strategic decisions about the implementation of new technologies. Finally, this thesis contributes to science by providing empirical research on the topic of process innovation and gives aninteresting perspective on how it can be used to prepare for the future.

Constant development of new technologies in a rapidly changing and globalized world decreases product life cycles. Time-to-market is crucial for commercial success. This development requires resources to create new knowledge and skills within organizations and together in networks with other firms. Open innovation is an alternative for developing innovative products and services that takes advantage of external knowledge and give access to new market channels. Even though services is vital for economic growth and fits well with the open innovation model, there is little research on open service innovation. The purpose of the thesis is to extend knowledge on how service innovations emerge and evolve in open innovation nets in industrial networks. It also aims to follow the development from idea to a commercial service. The thesis describes organization for service innovations to emerge and develop in open service innovation nets. It also explains the actors involved and their different innovator roles in the development from idea to commercial services. The present research provide insights how the organization of the development work might differ between incremental and radical service innovation. there is a range of organizing templates (archetypes) that fit different types of development work. Where previous research on open service innovation has focused on radical service innovation present research suggests that open service innovation also can be a strategy for incremental service innovation. Present research shows how actors take on multiple innovator roles in the innovation process of open service innovation. The more radical changes, the more roles each actor takes on. Present research add a new innovator role to previous research, The Constitutional Monarch. The Constitutional Monarch has a central position in all archetypes, but as the name implies, has no decision power. The research also sheds light on how the hub firm deploys not one but a portfolio of network orchestration processes dependent on the archetype used for open service innovation. / The development of new technologies in a rapidly changing and globalized world decreases product life cycles, time to market is crucial. Firms can no longer rely solely on internal knowledge in new product-/service development. They require external resources to create new knowledge and skills within their organizations. Developing innovative products and services that takes advantage of external knowledge and give access to new market channels is labeled open innovation. Even though the open innovation model is well known and widely spread, there is little research on open service innovation. The aim of the thesis is to understand and describe how service innovations emerge and evolve in open innovation nets (groups) in industrial networks, and to follow the development from idea to a commercial service. The thesis describes organization for service innovations to emerge and develop in open service innovation nets. It also explains the actors involved and their different innovation roles in the development of service innovations in open service innovation nets. The present research provide insights how the organization of the development work might differ between incremental and radical service innovation. It suggests that open service innovation can be a strategy not only for radical but also for incremental service innovation. The thesis also present a new innovator role to add to existing research, The Constitutional Monarch. The Constitutional Monarch has a central position as third-party facilitator catalyzing the innovation process but has no decision power.

For the past decades, sustainability enhancement has become a necessity for ensuring a brighter future for the coming generations. Promoting technologybased innovation is seen as the main path for reaching the ambitious sustainable development goals. However, the academic literature about innovation highlights the need for an open innovation approach because sustainable innovations require consideration of complex issues throughout the entire product life cycle. Building on previous research on external collaboration and radical sustainability-oriented innovation, this qualitative single case study aims at extending the knowledge by particularly focusing on collaborative capabilities in the early development stages of publicly funded networks. The empirical findings were obtained through nine semi-structured interviews, and they were supported by available documentation, from the selected European research and development consortium within smart paper-based electronics. The outcome of the thesis is a framework summarizing success factors and challenges for the identified themes; capability, expectation, disposition, communication, management, commitment, and experience. Furthermore, the findings suggest that decision-making, preconditions, resourcing, and commitment, are the four main differences when comparing to collaborative capabilities in small and medium-sized enterprises, and large companies. Concerning managerial implications, top-level managers should carefully consider the strategic objectives of participating in networks, to guarantee organizational and personal commitment. / Under de senaste decennierna har hållbarhetstänket blivit en nödvändighet för att säkerställa en ljusare framtid för kommande generationer. Att främja teknikbaserad innovation ses som en huvudväg för att nå de ambitiösa målen för hållbar utveckling. Akademisk litteratur om innovation framhäver emellertid behovet av en öppen innovationsstrategi, eftersom hållbara innovationer kräver överväganden av komplexa problem under produktens hela livscykel. Med utgångspunkt i tidigare forskning kring externt samarbete och radikal hållbarhetsinriktad innovation, syftar denna kvalitativa fallstudie till att utöka kunskapen genom att särskilt fokusera på samverkansförmågor i de tidiga utvecklingsstadierna av offentligt finansierade nätverk. De empiriska resultaten erhölls genom nio semistrukturerade intervjuer och stöttades av tillgänglig dokumentation, från den utvalda europeiskt forsknings- och utvecklingskonsortium inom smart pappersbaserad elektronik. Resultatet av avhandlingen är ett ramverk som sammanfattar framgångsfaktorer och utmaningar för de identifierade teman; förmåga, förväntning, disposition, kommunikation, ledning, engagemang och erfarenhet. Dessutom tyder resultaten på att beslutsfattande, förutsättningar, resurser och engagemang är de fyra största skillnaderna när det gäller samarbetsförmågor i små och medelstora företag samt stora företag. Vad gäller ledarskap, bör chefer på toppnivå noga överväga de strategiska målen för deltagande i nätverk, för att garantera organisatoriskt och personligt engagemang

Made available in DSpace on 2016-03-04T13:55:07Z (GMT). No. of bitstreams: 2 10.pdf: 5847510 bytes, checksum: 02605c560b1254f0a54a86b7e9c1963b (MD5) license.txt: 1748 bytes, checksum: 8a4605be74aa9ea9d79846c1fba20a33 (MD5) Previous issue date: 2015 / Fundação Oswaldo Cruz. Instituto de Tecnologia em Fármacos/Farmanguinhos. Rio de Janeiro, RJ, Brasil. / No início dos anos 90, a questão das patentes farmacêuticas tornou-se um assunto polêmico na sociedade brasileira, uma vez que os países signatários da Organização Mundial do Comércio (OMC) deveriam se alinhar às condições estabelecidas pelo agreement on Trade-Related Aspects of Intellectual Property Rights (TRIPS), que demandava a obrigatoriedade da não discriminação de campos tecnológicos para patenteamento, e assim forçava seus membros a aceitar as patentes no campo farmacêutico. A promulgação da Lei nº 9.279/96 visou nacionalizar esses e outros critérios do acordo TRIPS. Após os impactos negativos decorrentes da nova legislação patentária, o setor farmacêutico foi inserido como atividade-chave para o desenvolvimento do país e passou a ser alvo de formulação de políticas e ações verticais, na tentativa de induzir maior competitividade, sustentabilidade e estimular a inovação farmacêutica nacional. O presente trabalho analisa os esforços e as estratégias que a indústria farmacêutica nacional vem adotando na geração de inovação utilizando a propriedade industrial, especificamente patente de invenção, como indicador de inovação, em um cenário de quase 20 anos após a promulgação da Lei nº 9.279/96. A partir da seleção das mais proeminentes indústrias farmacêuticas nacionais e da análise de seus pedidos de patentes, foram geradas informações relevantes quanto aos depósitos ao longo do tempo, as parcerias estabelecidas entre as indústrias farmacêuticas e outras organizações, os campos tecnológicos das reivindicações, os principais tipos de reivindicações, as classes terapêuticas relacionadas, o status dos pedidos de patente e o perfil do patenteamento realizado pelas empresas nos principais escritórios internacionais. Os resultados obtidos mostram as articulações entre a indústria e demais instituições, sobretudo públicas, a relevância das inovações incrementais para o atual estágio da P&D no setor, a importância do sistema de patentes para garantir a exclusão de concorrentes do mercado, as patentes concedidas junto ao escritório de patentes nacional e principais escritórios estrangeiros. Os resultados fazem um apanhado geral que permite chegar a conclusões acerca da geração de inovação no setor e, com isso, avaliar o resultado dos esforços governamentais para fomentar a inovação farmacêutica nacional. / In the early 90s, the issue of pharmaceutical patents had became a controversial issue in Brazilian society, since the signatory countries of the World Trade Organization (WTO) should be aligned with conditions established by agreement on Trade-Related Aspects of Intellectual Property Rights (TRIPS), which required the obligation of non-discrimination of technological fields to patenting, and thus forced its members to accept patents in the pharmaceutical field. The enactment of Law nº 9,279/96 aimed to nationalize these and other criteria of the TRIPS agreement. After the negative impacts of the new patent law, the pharmaceutical industry was inserted as a key activity for the development of the country and has become the subject formulation of vertical policies and actions in an attempt to induce greater competitiveness, sustainability and stimulate national pharmaceutical innovation. This work analyzes the efforts and strategies that the national pharmaceutical industry has adopted in generating innovation using industrial property, in particular patent, as an indicator of innovation, in a nearly 20 year scenario after the enactment of Law nº 9,279/96. From the selection of the most prominent national pharmaceutical industries and the analysis of their patent applications, relevant information have been generated about the deposits over time, the partnerships between pharmaceutical companies and other organizations, the technological fields of the claims, the main types of claims, related therapeutic classes, the status of patent applications and the patenting profile held by companies in major international offices. The results show the links between industry and other institutions, particularly public institutions, the relevance of incremental innovations to the current state of R&D in the sector, the importance of the patent system to ensure exclusion of competitors on the market, the patents granted by the national patent office and main foreign offices. The results are an overview allowing to reach conclusions about the innovation generation in the sector and thereby assess the result of government efforts to promote national pharmaceutical innovation.

Abstract The main task for most development-intensive organisations is to create, develop and commercialise new products and services. The technology push (TP) concept is considered an important competitive advantage for companies trying to create breakthrough products. Because development processes are risky and failure rates are high, especially in the case of technology pushed projects, defined success factors are valuable knowledge for the management of development-intensive firms. The prime objective of this study is to present a compact set of TP project success factors in an information and communication technology (ICT) context. Because the literature on new product development and innovation has presented many success factors for developed products, but has done so in a way that presents the factors as having a nebulous nature, the specification of TP success factors is also presented. The success factors are also empirically validated. The goal of the validation was to determine the relevance of the success factors introduced, and potentially define new ones. The validation was performed through an empirical study with semi-structured company interviews. As a result of this study we concluded that one success factor defined through the literature review should be removed due to a lack of relevance, that the other twelve success factors were validated, and three new success factors were identified during the empirical study. Eventually fifteen TP success factors are defined and presented. The practical relevance of this study is to help firm management to recognise the real actions needed to reduce product development risks. The theoretical relevance is in helping scholars to focus on key issues when studying the key factors of breakthrough development cases. / Tiivistelmä Tuotekehitystä harjoittavien yritysten päätehtävänä on luoda, kehittää ja kaupallistaa uusia tuotteita ja palveluita. Yritysten pyrkiessä luomaan läpimurtotuotteita, ”Technology push” -konseptia pidetään niille tärkeänä kilpailuetuna. Koska tuotekehitysprosessit ovat riskialttiita ja epäonnistumisen mahdollisuudet suuret erityisesti teknologiatyöntöisillä projekteilla, tarkasti määritellyt menestystekijät ovat arvokasta tietoa yritysten johdolle. Tämän työn päätarkoituksena on esitellä yhtenäinen ja tiivis joukko teknologiatyöntöisten projektien menestystekijöitä ICT toimialalla. Uusien tuotteiden kehittämistä ja innovaatioita käsittelevä lähdekirjallisuus esittelee lukuisia menestystekijöitä. Ne on kuitenkin esitelty vaikeasti selitettävällä tai monimerkityksellisellä tavalla, joten olemme esittäneet myös niiden tarkat määrittelyt. Menestystekijät ovat validoitu myös empiirisesti. Validoinnin tarkoituksena oli löytää esiteltyjen menestystekijöiden relevanssi ja löytää mahdollisesti uusia menestystekijöitä. Validointi toteutettiin puolistrukturoiduilla yrityshaastatteluilla. Työn tuloksena esitetään kirjallisuuskatsauksen ja empiirisen validoinnin avulla määritellyt 15 teknologiatyöntöisten projektien menestystekijää. Tutkimuksen käytännöllinen merkitys on auttaa yritysjohtoa tunnistamaan tärkeät toiminnot tuotekehitysriskien madaltamiseksi. Tutkimuksen teoreettinen merkitys on auttaa tutkijoita keskittymään avainasioihin ja tunnistamaan menestystekijät läpimurtotuotetutkimuksessa.

Innovation is a crucial activity to ensure companies’ viability and is increasingly important to sustain competitive advantage. Globalization and the accelerating technological development are creating new markets previously not explored. Companies’ capability to execute New Product development (NPD) under these circumstances is limited since this is a new setting for most companies. Literature reveals that developing highly innovative products entails higher potential of economic growth and this incentivizes companies to explore opportunities in unfamiliar markets. It is also previously empirical shown that the NPD process for products targeting unfamiliar respectively familiar markets should differ due to their varying nature. Despite this, companies tend to use the same NPD processes regardless of the market situation which furthermore can hinder companies from succeeding with innovations targeting unfamiliar markets. Considering this, the purpose of this thesis is to explore and identify which aspects within the execution of the NPD process that enable respectively inhibit companies to achieve commercial success in markets of different characteristics. To investigate this, a multiple case study was conducted at a Swedish manufacturer of industrial machines. Two cases representing unfamiliar respectively familiar markets were studied through employee interviews, observations, reading internal documents and informal meetings. The study was conducted with an abductive approach, investigating the empirical reality and existing literature simultaneously. The result of this study reveals aspects that are challenging for companies to contemplate when executing NPD in unfamiliar markets and how it contrasts to the conditions for familiar markets. Raising companies’ awareness of this enables them to be better equipped for executing NPD under unfamiliar market conditions. The main challenges concluded are allocation of human resources and competency utilization, deficient collection of market and customer information, and insufficient communication routines. Moreover, companies fail to evaluate the potential and risk of innovations and have a hard time developing and implementing an NPD process that supports both structure and flexibility in markets with different characteristics. The biggest difference with NPD for unfamiliar market is the level of uncertainty. The challenge of understanding the customer needs and the competitors becomes more tangible for unfamiliar markets, and further places agreat demand on a working communication system, flexibility, cross-functionality, good risk assessment and well-defined product requirements. / Innovation är avgörande för att säkerställa företagens lönsamhet och blir allt viktigare för att upprätthålla konkurrenskraft. Globaliseringen och den accelererande tekniska utvecklingen skapar nya marknader som tidigare inte utforskats. Företagens förmåga att genomföra utveckling av nya produkter (NPD) under dessa omständigheter är begränsade eftersom detta är en ny miljö för de flesta företag. Litteratur visar att utveckling av mycket innovativa produkter skapar större potential för ekonomisk tillväxt och detta uppmuntrar företag att utforska möjligheter i okända marknader. Det är också tidigare empiriskt visat att NPD-processen för produkter som riktar sig mot okända respektive kända marknader bör skilja sig åt på grund av deras varierande karaktär. Trots detta tenderar företag att använda samma NPD-processer oavsett marknadssituation, vilket dessutom kan hindra företag från att lyckas med innovationer som riktar sig mot okända marknader. Med bakgrund i detta är syftet med detta examensarbete att utforska och identifiera vilka aspekter inom genomförandet av NPD-processen som gör det möjligt, respektive hämmar för företag att nå kommersiell framgång på marknader med olika karakteristik. För att undersöka detta genomfördesen fallstudie hos en svensk tillverkare av industrimaskiner. Två fall som representerade okänd respektive känd marknad studerades genom intervjuer, observationer, läsning av interna dokument och informella möten. Studien genomfördes med ett abduktivt tillvägagångssätt, som undersökte den empiriska verkligheten och befintlig litteratur samtidigt. Resultatet av denna studie identifierar aspekter som är utmanande för företag när de utför NPD i okända marknader och hur detta kontrasterar mot förhållandena i kända marknader. Genom att öka företags medvetenhet om detta kan de bli bättre rustade för att utföra NPD under olika marknadsförhållanden. De främsta utmaningarna som har identifierats är allokering av personalresurser och kompetensutnyttjande, bristfällig insamling av marknads- och kundinformation samt otillräckliga kommunikationsrutiner. Dessutom misslyckas ofta företag med att utvärdera innovationers potential och risk, och har svårt att utveckla och implementera en NPD-process som stödjer både struktur och flexibilitet i marknader med olika egenskaper. Den största skillnaden med NPD i okända marknader är nivån av osäkerhet. Utmaningen att förstå kundernas behov och konkurrenterna blir mer påtaglig i okända marknader och ställer vidare stora krav på ett fungerande kommunikationssystem, flexibilitet, tvärfunktionalitet, riskbedömning och väldefinierade produktkrav.

The field of innovation management has gained extensive knowledge; however, there has been a tendency to study its various aspects in isolation rather than with a systems perspective, resulting in a potential oversight of interconnections between important aspects. While systems perspectives have been employed in organization and management research for over half a century, systems perspectives have more recently gained relevance in innovation management research. A sign of the growing relevance is the creation of an international guidance standard for innovation management systems, ISO 56002, published in 2019. Research indicates that implementing innovation management systems, with or without using a standard, has facilitated the transition from ad hoc practices to more integrated ones. Thus, it is interesting to investigate how systems approaches influence innovation capabilities. Furthermore, managing radical and incremental innovation may require different approaches, which presents challenges, particularly for large companies that prioritize projects typically involving incremental innovation. Consequently, studying how incremental and radical innovation are influenced when managing both types within the same system becomes relevant. In this study, the concept of systemicity was used to describe how systemic a system is through three system dimensions comprehensiveness, coherence and correspondence, which overlap with those commonly used in literature to describe and define a system. The purpose of the study was to gain a better understanding of innovation management from a systems perspective by investigating how different systemic dimensions influence and relate to innovation capabilities, analysing these capabilities from a systems perspective, exploring hindrances and opportunities with a systems approach, and investigating the relationship between these systemic dimensions and incremental and radical innovation capabilities respectively. The study was part of a research project with the overarching aim to investigate important future development trends and evaluate the innovation capabilities of the Swedish metallic materials industryto use as a basis to develop strategies for how the industry can support the transition towards sustainability. A multiple-case study of two companies within the metallic materials industry was conducted using an abductive approach, including a literature study, data collection, coding, and analysis. Semi-structured interviews were employed, where interview questions were based on the ISO 56002 standard and its seven system elements. The analysis involved within-case and cross-case analysis. The findings from the study imply that having capabilities related to all seven system elements seem to be important for an organization's overall innovation capability, highlighting the significance of comprehensiveness. The interconnections between elements highlight the significance of coherence, and establishing correspondence between capabilities and goals enhances innovation capability. While exhibiting comprehensiveness, coherence, and correspondence is beneficial, the suitable level of systemicity remains uncertain. Further research is needed to determine the balance between systemicity and flexibility for effective support of innovation capabilities. Furthermore, in relation to managing incremental and radical innovation together, the study indicates the importance of considering systemicity to identify opportunities and hindrances when managing both types in the same system. The analysis of comprehensiveness highlights the need for distinct management approaches and capabilities for each innovation type. The analysis of coherence emphasizes the importance of considering interdependencies between system elements to avoid obstacles resulting from interdependencies being overlooked. The analysis of correspondence suggests separate goal setting for incremental and radical innovation due to their distinct objectives and outcomes. Based on the method and findings, a tentative framework was developed for analysis and evaluation of innovation management systemicity. / Trots att det finns mycket kunskap om innovationsledning har det funnits en tendens att studera olika aspekter inom området separat snarare än med ett systemperspektiv, vilket har resulterat i att viktiga samband mellan olika aspekter potentiellt har förbisetts. Systemperspektiv har använts i över 50 år inom organisationsforskning men har på senare år fått ökad relevans inom forskningen om innovationsledning. Ett tecken på denna ökande relevans är skapandet av en internationell vägledande standard för innovationsledningssystem, ISO 56002, som publicerades 2019. Forskning har visat att implementering av innovationsledningssystem genom att använda en standard eller inte, har underlättat för organisationer att övergå från ad hoc till mer integrerade innovationsledningsmetoder. Därför är det intressant att studera hur innovationsförmåga påverkas av att ta en systemansats till innovationsledning. Vidare kan hantering av radikal och inkrementell innovation kräva olika tillvägagångssätt, vilket skapar utmaningar, särskilt för stora företag eftersom de prioriterar projekt som oftast inkluderar inkrementell innovation. Därför är det relevant att studera hur inkrementell respektive radikal innovation påverkas av att hanteras inom samma system. I denna studie används begreppet systemiskhet (eng: systemicity) för att beskriva hur systemiskt ett system är genom tre systemdimensioner: omfattning (eng: comprehensiveness), sammankoppling (eng: coherence) och överrensstämmelse (eng: correspondence), vilka överlappar med dimensioner som vanligtvis används i litteraturen för att beskriva och definiera ett system. Syftet med studien var att få en bättre förståelse för innovationsledning ur ett systemperspektiv genom att undersöka hur olika systemdimensioner påverkar och relaterar till innovationsförmåga, analysera dessa förmågor ur ett systemperspektiv, utforska hinder och möjligheter med en systemansats, samt undersöka förhållandet mellan dessa systemdimensioner och inkrementell respektive radikal innovationsförmåga. Studien ingick i ett forskningsprojekt med det övergripande syftet att undersöka viktiga framtida utvecklingstrender och utvärdera den svenska metallindustrins innovationsförmåga för att använda som grund för att ta fram strategier för hur industrin kan stödja omställningen mot hållbarhet. En flerfallsstudie av två företag inom metallindustrin genomfördes med en abduktiv metod, inklusive en litteraturstudie, datainsamling, kodning och analys. Semistrukturerade intervjuer användes, där intervjufrågorna baserades på ISO 56002 och dess sju systemelement. Analysen gjordes i två steg genom att först analysera varje företag för sig och sedan jämföra de två fallen med varandra. Resultaten visar på vikten av att ha förmågor relaterade till alla sju systemelementen för en organisations övergripande innovationsförmåga, vilket lyfter fram betydelsen av dimensionen omfattning. Sammankopplingarna mellan element framhäver betydelsen av systemdimensionen sammankoppling, och att etablera överensstämmelse mellan förmågor och mål förbättrar innovationsförmågan. Även om studien pekar på att det är fördelaktigt för en organisation att uppvisa omfattning, sammankoppling och överrensstämmelse i sitt arbete med innovationsledning, kan resultaten inte användas för att dra slutsatser om vilken nivå av systemiskhet som är lämplig. Därför behövs ytterligare forskning för att fastställa balansen mellan systemiskhet och flexibilitet för att effektivt stödja innovationsförmåga. I relation till att hantera inkrementell och radikal innovation tillsammans, visar studien på vikten av att ta systemiskhet i beaktning för att identifiera möjligheter och hinder vid hantering av båda typerna av innovation i samma system. Analysen av omfattning belyser behovet av olika hantering och olika innovationsförmågor i relation till varje innovationstyp. Analysen av sammankoppling betonar vikten av att studera beroenden mellan systemelement för att undvika att hinder som uppstår av kopplingarna blir förbisedda. Analysen av överrensstämmelse föreslår separata målsättningar för inkrementell och radikal innovation på grund av deras distinkta mål och resultat. Baserat på metoden och resultaten har ett tentativt ramverk tagits fram i syfte att användas för analys och utvärdering av systemiskhet i innovationsledning.