The purpose of this study is to examine immigrants' experiences of social services' treatmentand their expectations of social services. In this study we have used the following questions:how immigrants have experienced the treatment of the social service, the way in whichimmigrants would like to be treated by social services as well as what kind of beliefs andexpectations immigrants have concerning the social services' duties and powers. We haveused a qualitative method in the study that consists of ten semi-structured interviews. Thetheoretical concepts we have used are culture, ethnicity, cultural competence, professionalismand social psychology. The survey reveals a majority of negative experiences, such as afeeling of being “tossed around”, suspicion and discrimination by the caseworkers due to theethnicity of the respondents. In the positive stories of social services, the caseworker hasgiven room for error, been readily available, proven commitment and understanding and hasbeen helpful. The respondents expressed a wish for a joyful caseworker who will show anunderstanding and commitment to the client. The caseworkers will also have an understandingof immigrant client's background. It also appears in the study that the respondents generallyhave inadequate knowledge of social service duties and powers. We suggest further researchon why information about social services do not reach out to immigrant clients, how culturalcompetence can be introduced more in practical work and how to reduce the high staffturnover in caseworkers. / Studiens syfte är att undersöka invandrares upplevelser av socialtjänstens bemötande samtderas förväntningar på socialtjänsten. I studien har vi utgått från följande frågeställningar: hurhar invandrare upplevt socialtjänstens bemötande, på vilket sätt vill invandrare bli bemötta avsocialtjänsten samt vilka föreställningar och förväntningar har invandrare när det gällersocialtjänstens arbetsuppgifter och befogenheter. Vi har använt oss av kvalitativ metod istudien som består av tio semistrukturerade intervjuer. De teoretiska begrepp vi använt oss avär kultur, etnicitet, kulturkompetens, professionellt bemötande och socialpsykologi. Studienvisar på en majoritet av negativa upplevelser som exempelvis en känsla av att blivit ”bolladrunt”, misstänksamhet och diskriminering från handläggarens sida på grund avrespondenternas etniska tillhörighet. I de positiva berättelserna om socialtjänsten harhandläggaren gett utrymme för misstag, varit lättillgänglig, visat engagemang och förståelsesamt varit hjälpsam. Respondenterna uttrycker en önskan om att handläggaren ska vara glad,visa förståelse och engagemang för klienten. Handläggarna ska även ha en förståelse förinvandrarklientens bakgrund. Det framkommer även i studien att respondenterna överlag haren bristfällig kunskap om socialtjänstens arbetsuppgifter och befogenheter. Vi föreslår vidareforskning på varför information om socialtjänsten inte når ut till invandrarklienter, hurkulturkompetens kan införas mer i det praktiska arbetet samt hur man kan minska den högapersonalomsättningen på handläggare.

Syftet med denna studie har varit att undersöka hur nätverksarbetet inom socialtjänsten upplevdes ur ett brukarperspektiv i en medelstor kommun i Sverige. I den studerade kommunen användes nätverksarbete som en insats för barn och ungdomar aktuella inom socialtjänsten. Nätverksarbetet innebar en samverkan mellan de privata och de professionella aktörerna för att uppnå hållbara lösningar för ungdomarna och deras familjer. Studien genomfördes kvalitativt via åtta intervjuer med föräldrar till barn och ungdomar aktuella inom socialtjänsten där nätverksarbetet hade genomförts som en insats. I resultatredovisningen och analysen har systemteori och de salutogena perspektivets tre begrepp; begriplighet, hanterbarhet och meningsfullhet samt empowerment används. Resultatet av föreliggande studie visade på att de föräldrar som deltagit i nätverksmöte hade en allmän positiv bild av nätverksarbetet. De slutsatser som påvisades var att nätverksarbete i denna kommun kunde förbättras genom bättre uppföljning samt flexiblare insatsförfarande. / The study was aimed to examine social network as method in social services and how it was perceived from a user perspective in a medium sized municipality in Sweden. Networking was offered by the social services as an intervention for parents and their children in need of social support. Networking is based on collaboration between the private and the professional actors to achieve sustainable solutions for adolescents and there family’s. The study was conducted through qualitative interviews with eight parents of children and adolescents who have participated in social network meetings. The empirical results were analyzed from a salutogenic perspective and the concepts comprehensibility, manageability, meaningfulness and empowerment. The results of this study showed that parents who participated in network meeting had a positive perception of networking. The conclusions that could be drawn from this study were that networking in this municipality could be improved by better follow-up and more flexible operational procedures in arranging network meetings.

The purpose of this study is to examine certain aspects of work with men who use violence in intimate relationships. In a Government bill in late 90s the Government presented its action plan on what is expected to be done in each municipality, but investigations show that the work is stationary. 46 percent of the men, who are in treatment, choose to cancel it. We wanted to find out how society will meet up with men who use violence in their intimate relationship and how to go about in the meeting.  Those who lead us to the answers in this qualitative method are three social workers and a therapist who has the task of helping these men. The study is based on interviews from three municipalities in southern Sweden, the municipalities made ​​as in between 30-60 000 residents and businesses are startups; theoldest has been in operation for five years. The results showed that they had chosen to put these activities under the sections of the Social Services but is counted as a separate project, as the driving force may apply for funding via the County Council. A strong commitment shines through these projects and go- getter momentum is necessary. The interviewees express great concern that the men are those who fall away unless they receive more money next year. The meetings with these clients are like with the other clients, at any time, you treat them with respect and curiosity for the person you have in front of you. The main work of social welfare officers do is to motivate them to come to the therapist. The therapist is the one late to capture the man and persuade him to remain in treatment, through the verse and effluents and recognition.

Author: Johanna Jarl and Marie Westphal Title: Co-operation and Collaboration The Social services and Child- and adolescence psychiatry joined action [Translated title] Supervisor: Mikael Sandgren Examiner: Torbjörn Hjort Children and adolescences that have both psychological and social problems is an increasing number of the society. It used to be a demand that Social workers and personnel at Child and adolescence psychiatry had interdisciplinary collaboration, today it is more then a demand it is a requirement. The aim of this study was to understand how the personnel at the Social services and Child and adolescence psychiatry look at the cooperation between the two organizations in Sweden. To be able to accomplish this study we have interviewed four persons employed at the Social services and three persons employed at Child- and adolescencepsychiatry all of them were interviewed individually. To be able to analyze our material from the interviews we have used new institutional organization theory and Goffmans dramaturgic perspective at teams. The interviews showed that there is collaboration between the organizations on all levels, but that the organizations have different priorities. A example of this is that the Social services have an increase in demand of prevention labor which Child- and Adolescence psychiatry will no longer perform due to changes in the organization. We also learned that many factors influence the co-operation and collaboration between the two organizations. The factors we found were belonging to different organizations, professional skills, experience, view, communication, responsibility, rolls and changes in the organization. / Syftet med vår studie var att förstå hur personalen ser på det gemensamma arbetet mellan Socialtjänst och Barn- och Ungdomspsykiatrin i en mellanstor kommun i södra Sverige. Våra frågeställningar var: Hur ser representanterna i respektive organisation på samverkan? Vad innebär samarbetet för de olika representanterna? Hur menar representanterna att samarbetet påverkar samverkan? Hur menar representanterna att samverkan påverkar samarbetet? För att besvara våra frågeställningar använde vi oss av kvalitativa intervjuer som metod. Resultatet analyserades med Nyinstitutionell organisationsteori och Goffmans dramaturgiska perspektiv på team. Vi fick veta att det förekommer ett gemensamt arbete mellan Socialtjänsten och Barn- och Ungdomspsykiatrin men att det finns lite olika syn på hur väl detta arbete fungerar. Barn och ungdomar med psykosocial problematik är i behov av insatser från båda huvudmännen. Men de olika organisationerna har olika syn på vilken form av gemensamt arbete det finns behov av. Något vi fann i vår studie är att Socialtjänsten efterlyser mer förebyggande arbete, något som Barn- och Ungdomspsykiatrin prioriterar bort på grund av nedskärningar. Vårt resultat visar att det finns många andra faktorer som påverkar det gemensamma arbetet som tillhörigheten till olika organisationer, yrkeskompetens, erfarenhet, synsätt, språk, ansvar och roller.

<p>Author: Johanna Jarl and Marie Westphal</p><p>Title: Co-operation and Collaboration The Social services and Child- and adolescence psychiatry joined action [Translated title]</p><p>Supervisor: Mikael Sandgren</p><p>Examiner: Torbjörn Hjort</p><p>Children and adolescences that have both psychological and social problems is an increasing number of the society. It used to be a demand that Social workers and personnel at Child and adolescence psychiatry had interdisciplinary collaboration, today it is more then a demand it is a requirement. The aim of this study was to understand how the personnel at the Social services and Child and adolescence psychiatry look at the cooperation between the two organizations in Sweden.</p><p>To be able to accomplish this study we have interviewed four persons employed at the Social services and three persons employed at Child- and adolescencepsychiatry all of them were interviewed individually. To be able to analyze our material from the interviews we have used new institutional organization theory and Goffmans dramaturgic perspective at teams. The interviews showed that there is collaboration between the organizations on all levels, but that the organizations have different priorities. A example of this is that the Social services have an increase in demand of prevention labor which Child- and Adolescence psychiatry will no longer perform due to changes in the organization. We also learned that many factors influence the co-operation and collaboration between the two organizations. The factors we found were belonging to different organizations, professional skills, experience, view, communication, responsibility, rolls and changes in the organization.</p> / <p>Syftet med vår studie var att förstå hur personalen ser på det gemensamma arbetet mellan Socialtjänst och Barn- och Ungdomspsykiatrin i en mellanstor kommun i södra Sverige. Våra frågeställningar var: Hur ser representanterna i respektive organisation på samverkan? Vad innebär samarbetet för de olika representanterna? Hur menar representanterna att samarbetet påverkar samverkan? Hur menar representanterna att samverkan påverkar samarbetet? För att besvara våra frågeställningar använde vi oss av kvalitativa intervjuer som metod. Resultatet analyserades med Nyinstitutionell organisationsteori och Goffmans dramaturgiska perspektiv på team. Vi fick veta att det förekommer ett gemensamt arbete mellan Socialtjänsten och Barn- och Ungdomspsykiatrin men att det finns lite olika syn på hur väl detta arbete fungerar. Barn och ungdomar med psykosocial problematik är i behov av insatser från båda huvudmännen. Men de olika organisationerna har olika syn på vilken form av gemensamt arbete det finns behov av. Något vi fann i vår studie är att Socialtjänsten efterlyser mer förebyggande arbete, något som Barn- och Ungdomspsykiatrin prioriterar bort på grund av nedskärningar. Vårt resultat visar att det finns många andra faktorer som påverkar det gemensamma arbetet som tillhörigheten till olika organisationer, yrkeskompetens, erfarenhet, synsätt, språk, ansvar och roller.</p>

The purpose of this qualitative sociological law study is to examine the relationship between the social services and civil court to apprehend if knowledge about the child's best interest is transfered from social workers to the legal system. This have been done by investigating civil court cases concerning custody transition from biological parents to foster parents according to 6 chapter 8 paragraph in the law of parenting, built upon the legal principle of the best interests of the child. Eight cases has been examined by using a method of qualitative text analysis and categorised into five primary categories and three concepts linked to sections of the law. The material has been analysed through a sociological law perspective, social constructionist theory and attachment theory. The study shows that a variety of factors interacts when it comes to determining what’s in the best interest of the child . Moreover, the civil court refers in all eight cases to social services assessments of the child's situation. This suggests that social services have an informal power position when it comes to decisions on custody transition in accordance with the child's best interests.

The aim of the study is to gain an understanding regarding the implementation of New Public Management in the public sector’s human service organizations. New Public Management (NPM) originates from the private sector and began at the early 1980s to permeate the public sector. NPM had a huge breaktrough and currently form many organizational bases and structures in the public sector. The implementation of NPM in public organizations has resulted in various problems. Old structures were demolished to be replaced by new structures, which resulted in a change of circumstances for everyone involved in the organization.   The study has a qualitative approach and was designed as a case study. To obtain empirical material I used semi-structured interviews. I analyzed the empirical material using New Public Management, which is included in the new institutional theory. The result made it visible that public reforms are inevitable. Organizations are dependent on its environment and as the environment change the organization must change with it to survive. The result also showcased the conflict, affected by the reform, in which difficulties with leadership, communication, employees’ involvement and adaptability arose. Preventing these negative effects requires an organization that is structured in a way that advocates change and reforms.

Siekiant didinti jaunimo užimtumą Lietuvoje nuo 1996 metų vykdomos įvairios jaunimo užimtumo programos, viena iš jų moksleivių viešieji darbai. Darbo tikslas – įvertinti VDU Kauno botanikos sode vykdytos „Kauno miesto moksleivių viešieji darbai“ programos tikslų pasiekimą. Buvo apklausti moksleiviai dalyvavę VDU Kauno botanikos sode vykdytoje programoje. Pagrindiniai tyrimo rezultatai iliustruojami lentelėmis bei paveikslais. Darbo pabaigoje daromos išvados: 1. Įstaiga (VDU Kauno botanikos sodas) pakankamai pasirengusi vykdyti socialinę moksleivių užimtumo programą. 2. Remiantis respondentų anketinės apklausos duomenimios daroma prielaida, kad programa efektyvi tikslų pasiekimo aspektu. Tyrimas padėjo išsiaiškinti kokias sritis įstaiga turėtų patobulinti, kad būtų kokybiškiau pasirengusi vykdyti socialines moksleivių užimtumo programas. Autorė ateityje naudosis tyrimo rezultatais vykdydama socialines užimtumo programas VDU Kauno botanikos sode. / In order to increase youth employment in Lithuania since 1996 there are pursued several youth employment programs. One of them is student public works. Aim of the work – evaluate goals of the program “Public works of Kaunas city students” pursued in Kaunas Botanical Garden of Vytautas Magnus University. Students taking part in a program were interviewed. Main results of the research are introduced in tables and pictures. After finishing the work we can draw conclusions: 1. Institution (Kaunas Botanical Garden of Vytautas Magnus University) is ready to pursue a social program of students’ employment. 2. According to data of respondents’ questionnaire – the program is effective to reach the goals. This program has helped to find imperfections to prepare better to pursue social programs of students’ employment. The author will use research results to pursue social programs of employment in Kaunas Botanical Garden of Vytautas Magnus University.

Gyventojų amžiaus struktūros pokyčiai kelia naujas socialines ir ekonomines problemas: auga poreikis senų žmonių medicininei priežiūrai, specialiam socialiniam aptarnavimui, daugėja pensinio amžiaus žmonių. Taigi neišvengiamai tenka skirti didesnį dėmesį pagyvenusių ir senų žmonių socialinėms problemoms spręsti. Seni ir pagyvenę žmonės, kurie, dėl savarankiškumo sumažėjimo, nebegali savimi pasirūpinti, gali tikėtis oficialių institucijų pagalbos. Stacionariuose globos namuose teikiamos socialinės paslaugos – išeitis negalintiems savimi pasirūpinti seniems ir pagyvenusiems žmonėms. Tačiau ar teikiamų socialinių paslaugų kokybė gali garantuoti senų žmonių poreikių patenkinimą? Darbe siekiama ištirti senų žmonių globos namuose teikiamas socialines paslaugas bei įvertinti jų kokybę. Šiam tikslui pasiekti iškelti uždaviniai: išanalizuoti stacionarių socialinių paslaugų sampratą ir jas reglamentuojančius teisės aktus bei kitus norminius dokumentus; išanalizuoti senų ir pagyvenusių žmonių globos įstaigų veiklos principus; išnagrinėti paslaugų, teikiamų stacionariuose senų ir pagyvenusių žmonių globos namuose kokybės sampratą; ištirti socialinių paslaugų kokybę senų ir pagyvenusių žmonių globos namuose. / The changes in the structure of population age raises new social and economic problems: the demand for the medical care of the elderly people and for special social services as well as the number of retirement age people is increasing. Therefore, it becomes necessary to pay more attention to solutions of social problems of elderly and old people. Old and elderly people, who cannot take care of themselves due to the decrease in their self-sufficiency, may expect to receive help from official institutions. The social services provided in stationary sheltered housings are solutions for old and elderly people, who cannot take care of themselves. However, does the quality of the social services guarantee the fulfillment of the needs of old people? In this paper, an attempt will be given to investigate the social services provided in sheltered housings for old people and to evaluate the quality of such services. In order to achieve this goal, the following problems have been raised: to analyze the conception of stationary social services and the legislation as well as other standard documents, which regulate such services; to analyze the work principles of sheltered housings for old and elderly people; to research the conception of the quality of services, provided in stationary sheltered housings for old and elderly people; to investigate the quality of social services, provided in sheltered housings for old and elderly people. The object of the investigation is the quality of... [to full text]

Darbe nagrinėjamas judėjimo negalios asmenų požiūris į gaunamas socialines paslaugas. Pristatomi tyrimo rezultatai, kurie atskleidžia su kokiomis funkcionavimo problemomis susiduria judėjimo negalios asmenys, kokios socialinės paslaugos jiems yra reikšmingiausios bei atskleidžiamas neįgaliųjų ryšys su visuomeninėmis neįgaliųjų organizacijomis. Naudotas kiekybinis tyrimo metodas, renkant duomenis anketinės apklausos būdu. / The paper discusses the standpoint of persons with moving disoders to social services. The results of study are presented the functioning problems of persons with moving disorders also excepted the most important social services of persons with moving disorders. What is more, are discovered the relation of disabled people character with social organizations of disabled people. Used a quantitative research method, data collection by questionnaire.