Sales representatives play a critical role in the development and sustainability of their business through the selling of products and services. Burnout inclined stress caused by low job satisfaction could adversely affect business development and survival. This study thus investigated the influence of job satisfaction on burnout amongst medical sales representatives. Two measuring instruments were used namely the Smith, Hulin and Kendall (1969) Job descriptive index (JDI) and the Pines, Aronson and Kafry (1981) Burnout index (BI). This study was conducted amongst 139 sales representatives working for a generic pharmaceutical organisation. Through a literature study, job satisfaction and burnout were defined, and a link determined between the two constructs. An empirical study revealed the relationship between job satisfaction and burnout. The results indicated a negative correlation between job satisfaction and burnout. Conclusions and recommendations were made regarding the enhancement of job satisfaction and the management of burnout among sales representatives. / Industrial and Organisational Psychology / M.A. (Industrial Psychology)

Doctorat en sciences psychologiques / info:eu-repo/semantics/nonPublished

Abstract in English, Afrikaans and Zulu / The purpose of this interpretive study was to explore the perceptions of selected Namibian subject advisers on their role in supporting teaching and learning. There are limited studies on the roles of subject advisers in supporting instruction. Delivery of quality teaching and learning prompts subject advisers to support teachers. The study is important to build upon the body of literature on instructional support and how subject advisers elsewhere support instruction. International and national scholastic literature was interrogated to seek more insight into the research topic. This qualitative study was located within a phenomenological/interpretive paradigm. The study explored the purpose of subject advisory support, how teachers’ support needs are identified, the roles of subject advisers, character traits of subject advisers, formats of support used by subject advisers, and the challenges as well as support provided to subject advisers. The study was conducted at three Regional Offices of Education, Arts and Culture in Namibia and included ten subject advisers selected through purposive sampling. The data was collected through semi-structured interviews and document analysis. Key findings emerged through the data analysis by identifying categories and themes. These findings emphasised that subject advisers understand the nature of instructional support differently. The findings revealed that subject advisers face challenges that make them less effective in teaching support. It was further evident that subject advisers receive limited support and that they need to be supported through training, provision of resources and reduction of workload. These conclusions and others informed the recommendations that are aimed at improving subject advisers’ practice. / Die doel van hierdie vertolkende studie was om die persepsies van uitgesoekte Namibiese vakinspekteurs oor hul rol in onderrig- en leerondersteuning te ondersoek. Die bestaande studies oor die rol van vakinspekteurs in onderrigondersteuning is beperk. Die lewering van gehalte-onderrig en -leer spoor vakinspekteurs aan om onderwysers te ondersteun. Hierdie studie is belangrik omdat dit op die bestaande literatuur oor onderrigondersteuning en hoe vakinspekteurs elders onderrig ondersteun, moet voortbou. Internasionale en nasionale skoolverwante literatuur is geraadpleeg om meer insig oor die navorsingsonderwerp te kry. Hierdie kwalitatiewe studie val binne ʼn fenomenologiese/vertolkende paradigma. Die studie het ondersoek ingestel na die doel van vakinspekterende ondersteuning, hoe onderwysers se ondersteuningsbehoeftes geïdentifiseer word, die rol van vakinspekteurs, karaktereienskappe van vakinspekteurs, ondersteuningsformate wat deur vakinspekteurs gebruik word, en die uitdagings wat vakinspekteurs te bowe moet kom sowel as die ondersteuning wat hulle ontvang. Die navorsing is gedoen by drie streekskantore van Onderwys, Kuns en Kultuur in Namibië, en tien vakinspekteurs is deur doelbewuste steekproefneming gekies vir hierdie doel. Die data is deur halfgestruktureerde onderhoude en dokumentontleding ingesamel. Sleutelbevindings het deur die data-ontleding aan die lig gekom deur die identifisering van kategorieë en temas. Hierdie bevindings beklemtoon dat vakinspekteurs die aard van onderrigondersteuning verskillend verstaan. Verder onthul die navorsingsresultate uitdagings wat vakinspekteurs minder doeltreffend maak in hul onderrigondersteuning. Dit was ook duidelik dat vakinspekteurs beperkte bystand kry en dat hulle ondersteun moet word deur opleiding, voorsiening van hulpbronne en verminderde werkslas. Bogenoemde en ook ander gevolgtrekkings het aanleiding gegee tot die aanbevelings wat gedoen is en wat gemik is op die verbetering van vakinspekteurs se manier van doen. / Lolu cwaningo oluhlaziyayo beluhlose ukuthola imiqondo yesihloko sabaluleki bezifundo baseNamibia abakhethiwe ngendima yabo yokuxhasa uhlelo lokufundisa nokufunda. Luncane kakhulu ucwaningo olwenziwe mayelana nendima edlalwa ngabaluleki bezifundo ekuxhaseni uhlelo lwezemfundo. Ukwethulwa kohlelo lokufundisa nokufunda kuphoqa abaluleki bezifundo ukuba baxhase othisha. Ucwaningo lubalulekile ekwakheni uhlaka lombhalo wobuciko ohlelweni oluxhasa ezemfundo nangendlela abeluleki bezifundo kwezinye izikhungo baxhasa izinhlelo zemfundo. Umbhalo wobuciko emhlabeni kanye nasezweni waphenywa ngenhloso yokufuna ulwazi olubanzi ngaphakathi kwesihloko socwaningo. Lolu hlobo locwaningo olwencike kwizingxoxo lwatholakala ngaphakathi kwepharadayimu yefenomenoloji/ yokuhlaziya. . Ucwaningo luye lwaphenya inhloso yohlelo oluxhasa ngezeluleko, indlela izidingo zothisha zivezwa ngayo, izindima ezidlalwa ngabaluleki bezezifundo, izimpawu zesimilo sabaluleki bezifundo, izinhlaka zokuxhasa ezisetshenziswa abaluleki bezifundo, kanye nezinselelo ezibhekene nabaluleki, kanyenoxhaso olunikezwa abaluleki bezifundo. Ucwaningo lwenziwa kumaHovisi eSiyingi ezeMfundo, eZobuciko kanye neZamasiko eNamibia kanti luye lwaxuba abeluleki bezifundo abayishumi abakhethwe ngohlelo lwesampuli olunenhloso. . Idatha yaqoqwa ngohlelo lwenhlolovo embaxambili kanye nokuhlaziywa kombhalo. Kuye kwavela ulwazi olubalulekile olutholakele ngokusebenzisa uhlelo lokuhlaziya idatha ngokukhipha izigaba kanye nezindikimba. Lolu lwazi olutholakele lugcizelela ukuthi abeluleki bezifundo banolwazi ngobunjalo bohlelo oluxhasa ezemfundo ngendlela eyehlukile. Ulwazi olutholakele lukhombisa ukuthi abeluleki bezifundo babhekene nezinselelo ezibenza ukuba bangakwazi ukusebenza kahle ohlelweni lokufundisa oluxhasayo.. Ngaphezu kwalokho kuye kwacaca ukuba abeluleki babengaxhaswa ngokwanele mayelana nokuqeqeshwa, ngokuhlinzekwa ngemithombo yezemfundo kanye nangokunciphisa umthamo womsebenzi. Lezi ziphetho kanye nokunye yikho okuye kwakha izincomo ezenziwe futhi ezazihlose ekuthuthukiseni imisebenzi yabeluleki bezifundo. / Curriculum and Instructional Studies / M. Ed. (Curriculum Studies)

No description available.

Thesis (MCur)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: Differences were observed in clinical demonstration and assessment techniques of clinical supervisors involved with the supervision of undergraduate nursing students at an institution of higher education. These differing techniques displayed by the clinical supervisors may have implications for the standard of nursing care provided by the students and the throughput of these students. A qualitative approach with a descriptive design was applied to explore the perceptions and experiences of the undergraduate nursing students’ on clinical supervision. Nine (n=9) students were deliberately selected by means of purposive sampling from each year to participate in focus group interviews. Nine 1st year students, nine 2nd year students, nine 3rd year students and nine 4th year students respectively constituted the groups that were interviewed. Thus the total sample consisted of n=36 nursing students. Consent to conduct the study was obtained from the Health Research Ethical Committee at Stellenbosch University, as well the institution under study. Informed consent was obtained from all the participants. Data collection was completed by two trained fieldworkers who were not affiliated with the institution under study. The interviews were analysed through content analysis. Six themes emerged from the data. These included support, professionalism, realities of supervision, student preferences regarding supervisors, experiences that relate to abusive behaviour and the clinical supervision process. The findings indicated negative and positive experiences on clinical supervision. Recommendations were proposed to enhance clinical supervision and the learning experiences of student nurses. Key words: Clinical supervision, undergraduate nursing, clinical supervisor, clinical practice, differing techniques. / AFRIKAANSE OPSOMMING: Verskille was waargeneem in kliniese demonstrasie- en assesseringstegnieke van kliniese toesighouers wat betrokke is met die supervisie van voorgraadse verpleegstudente by 'n institusie van hoër onderwys. Die verskille in tegnieke gedemonstreer deur die kliniese toesighouers mag implikasies hê vir die standaard van verpleegsorg gelewer deur die studente en die slaagsyfer van hierdie studente. 'n Kwalitatiewe benadering met 'n beskrywende ontwerp was toegepas om die persepsies en ervaringe van die voorgraadse verpleegstudente oor kliniese supervisie te verken. Nege (n = 9) studente vanuit elke jaargroep was bewustelik gekies by wyse van doelgerigte steekproefneming om deel te neem in fokusgroep onderhoude. Nege 1ste jaar studente, nege 2de jaar studente, nege 3de jaar studente en nege 4de jaar studente het onderskeidelik die groepe gevorm waarmee onderhoude gevoer was. Die totale steekproef het uit n=36 verpleegstudente bestaan. Toestemming om die studie te doen was vanaf die Etiese Komitee vir Gesondheidsnavorsing by Stellenbosch Universiteit, asook die instelling ter ondersoek verkry. Ingeligte toestemming is van al die deelnemers verkry. Data insameling was deur twee opgeleide veldwerkers gedoen wat nie geaffilieer is met die instelling ter ondersoek nie. Die onderhoude was deur inhoudsontleding geanaliseer. Ses temas het uit die data ontstaan. Dit sluit in ondersteuning, professionaliteit, realiteite van supervisie, student voorkeure ten opsigte van toesighouers, ervaringe wat verband hou met mishandelende gedrag en die kliniese supervisie-proses. Die bevindinge het negatiewe en positiewe ervaringe oor kliniese supervisie getoon. Aanbevelings is voorgestel om kliniese supervisie en die leerervaring van die studentverpleegsters te verbeter. Sleutelwoorde: Kliniese supervisie, voorgraadse verpleging, kliniese toesighouer, kliniese praktyk, teenstrydige tegnieke.

台灣證券交易所於2002年2月22日發佈規定，於發佈日後之申請上市公司，需聘任2席獨立董事與1席獨立監察人，櫃臺買賣中心亦於2002年2月25日發佈相同規定。對台灣上市櫃公司而言，獨立董監事制度之正面效益尚未明確，且可能使公司內部資訊流入外人手中，稀釋最終控制者之決策影響力。本研究從財務特性及最終控制者特性兩觀點，探討影響台灣上市櫃公司自願性設置獨立董監事之因素。另外，本研究認為獨立董監事應可發揮功能，增進公司營運效，故接著探討設置獨立董監事後，對公司後續營運績效是否有正面效益。 在影響台灣上市櫃公司自願性設置獨立董監事因素之分析，多變量迴歸實證結果發現，資訊電子業者、營運規模較小、獨立董監事設置年度前三年之平均股東權益報酬率較高及盈餘分配權與董監席次控制權偏離程度較小之公司，傾向於自願性設置獨立董監事之比例較高。 本研究以營業收益、淨利及持續性淨利衡量樣本公司之股東權益報酬率及資產報酬率，形成六種營運績效變數，探討獨立董監事對公司績效是否有正面效益。單變量實證結果發現獨立董監事對前期績效表現不佳之公司，並無明顯幫助。多變量迴歸分析結果則顯示，獨立董監事之設置與否或比例高低對公司績效，不一定具有關連性，因績效衡量變數方式不同，而有不同結果。本研究認為其可能原因有三，第一為融資決策之影響，第二為後期績效涵蓋期間太短，第三為獨立董監事並未具有足夠之獨立性或專業性。 本研究另測試獨立董監事對員工分紅與董監酬勞佔淨利程度之影響。多變量分析結果顯示，獨立董監事設置與否與所佔比例，與員工分紅與董監酬勞佔淨利之前後期變動程度無關。此結果之可能原因為，本研究所蒐集設置獨立董監事後之期間僅涵蓋2002年及2003年，即使公司有設置獨立董監事，短期間內亦難以改變公司存在已久之董監酬勞與員工分紅制度。

No description available.

Esta tese de doutoramento volta-se à formação do pesquisador e à escrita acadêmica contemporânea. Busca dar visibilidade aos efeitos de constituição da escrita decorrentes do trabalho de um professor orientador implicado no compromisso de formar pesquisadores. A pergunta de pesquisa que norteia a investigação é: quais os efeitos das intervenções executadas por um orientador para que um pesquisador em formação, em contexto universitário, chegue a redigir um trabalho que por sua clareza, adequação e por seu rigor na escrita, possa contribuir para sua área de formação e ser legitimado pelos pares da comunidade científica? Para depreendê-los, a investigação tomou como objeto as intervenções textuais feitas por uma orientadora nas versões que precederam quatro dissertações de mestrado da área da educação. O corpus foi constituído por 1040 manuscritos, relacionados à constituição da escrita acadêmica, tais como: capítulos das dissertações, trabalhos das disciplinas cursadas pelas informantes e eventos de que participaram, incluindo bilhetes ou e-mails trocados entre elas e a orientadora e textos teóricos lidos no percurso. Esse material integra o banco de dados do projeto coletivo Movimentos do Escrito, do Grupo de Estudos e Pesquisa Produção Escrita e Psicanálise GEPPEP. Para estudar os efeitos da orientação docente, primeiramente depreendemos quais as principais dificuldades das mestrandas para escrever em contexto acadêmico e, na sequência, categorizamos o escopo dos efeitos que as intervenções proporcionaram ao longo das versões escritas pelas informantes. A partir de um referencial teórico que articulou educação e psicanálise de orientação lacaniana, foi possível constatar que, ao longo do processo de formação, as pesquisadoras passaram por transformações subjetivas que tiveram efeitos em três aspectos: 1) na relação com o saber referido à mudança de uma postura passiva diante da elaboração do trabalho para uma mais ativa; 2) na elaboração intelectual relacionado ao deslocamento de uma posição predominantemente de falta de raciocínio lógico para a consideração da perspectiva alheia no cálculo dos potenciais efeitos de sentido dos textos que escreviam; e 3) na formulação do texto referido a um cuidado de darem consequência a uma dada escolha lexical, sintática, estilística. Fundamentalmente, a orientadora ajudou as pesquisadoras a diferenciar uma escrita calcada no discurso comum para conquistar outra mais ancorada no discurso científico. Concluímos, portanto, que uma formação universitária, dependendo do modo como for conduzida e vivenciada pelo pesquisador, pode levar quem dela se beneficia a sofrer uma transformação no modo como se relaciona com sua palavra e com o saber. / This thesis discusses the researcher training and the contemporary academic writing. It aims to demonstrate the effects of the writing constitution resulting from the work of a supervisor committed to researchers training. The research question that guides this work is: In the context of the university, what are the effects of the interventions carried out by a supervisor in order to help a researcher in training to write a work that could contribute towards his field and be legitimated by the scientific community due its clearness, adequacy and thorough writing? In order to infer that, this thesis has taken as object the textual interventions carried out by a supervisor in the versions that preceded four masters dissertations from the field of education. The corpus consists of 1040 manuscripts, related to academic writing constitution, like dissertations chapters, final assignments from the subjects and events attended by the informers, including notes or emails exchanged between them and their supervisor and theoretical texts read during their studies. This material is part of the collective project Writing Movements database organized by the Group of Studies and Research, Writing Production and Psychoanalysis (In Portuguese, Grupo de Estudos e Pesquisa Produção Escrita e Psicanálise GEPPEP). In order to study the effects of teaching guidance, firstly, we have inferred the master researchers main difficulties when writing in the academic context and, after, we have categorized the effects purposes provided by the interventions throughout the versions written by the informers. From a theoretical framework that connected Education and Lacanian psychoanalysis, it is possible to establish that throughout the training, the researchers went through subjective changes, which resulted in three aspects: 1) relationship to knowledge referring to the shift from a passive attitude toward the work elaboration to a more active one; 2) intellectual elaboration relating to the dislocation from the predominance of lack of reasoning to the consideration of the others perspective when measuring the possible meaning effects of the texts they wrote; and 3) text elaboration referring to a concern of producing results to lexical, syntactic or stylistic choices. Mainly, the supervisor helped the researchers distinguishing a common sense based writing from the one founded in the scientific discourse. Therefore, we have concluded that a formation in the university, depending on the way it is conducted and experienced by the researcher, may lead the ones who take advantage of that to undergo the way he relates himself to his word and knowledge.

Demand responsive transportation is a variable route service of passengers or freight from specific origin(s) to destination(s) in response to the request of users. Operational planning of DRT system encompasses the methods to provide efficient service to the passengers and to the system operators. These methods cover the assignments of vehicles to transportation requests and vehicle routings under various constraints such as environmental conditions, traffic and service limitations. Advances in the information and communication technologies, such as the Internet, mobile communication devices, GIS, GPS, Intelligent Transportation Systems have led to a significantly complex and highly dynamical decision making environment. Recent approaches to DRT operational planning are based on "closed information loop" to achieve a higher level of automation, increased flexibility and efficiency. Intelligent and effective use of the available information in such a complex decision making environment requires the application of formal modeling and control approaches, which are robust, modular and computationally efficient. In this study, DRT systems are modeled as Discrete Event Systems using Finite Automata formalism and DRT real time control is addressed using Supervisory Control Theory. Two application scenarios are considered; the first is based on air-charter service and illustrates uncontrolled system model and operational specification synthesis. The automatic synthesis of centralized and modular supervisors is demonstrated. The second scenario is a mission critical application based on emergency evacuation problem. Decentralized supervisory control architecture suitable for accommodating the real-time contingencies is presented. Conditions for parallel computation of local supervisors are specified and the computational advantages of alternative supervisory control architectures are discussed. Discrete event system modeling and supervisory control theory are well established and powerful mathematical tools. In this dissertation, they are shown to be suitable for expressing the modeling and control requirements of complex and dynamic applications in DRT. The modeling and control approaches described herein, coupled with the mature body of research literature in Discrete Event Systems and Supervisory Control Theory, facilitate logical analysis of these complex systems and provide the necessary framework for development of intelligent decision making tools for real time operational planning and control in a broad range of DRT applications.

In this dissertation, I investigated job satisfaction from a dynamic perspective. Specifically, I integrated the momentum model of job satisfaction with the affective shift model and crossover theory in an effort to move beyond traditional, static conceptions of job satisfaction and other constructs. Recent research and theoretical development has focused on the meaning of job satisfaction change for workers and how such change impacts their decisions to leave an organization. To extend this line of inquiry, I posited hypotheses pertaining to: (a) job satisfaction change with respect to positive work behavior (i.e., organizational citizenship behavior, family-supportive supervisor behavior); (b) the potential moderating effect of changes in negative work events (i.e., job demands, interpersonal conflict) on the relation between job satisfaction change and turnover intentions change and positive work behavior; and (c) the crossover of job satisfaction change from managers to employees and the potential underlying behavioral mechanisms. An archival dataset collected by the Work, Family & Health Network was used to investigate the aforementioned phenomena. Data were collected at two time points with a six-month interval via face-to-face computer-assisted personal interviews from individuals working at 30 facilities from a U.S. extended-healthcare organization. In total, data from 184 managers and 1,524 of their employees were used to test hypotheses. Data were analyzed using multilevel structural equation modeling. In an extension of the momentum model, I found that managers’ job satisfaction change positively related to changes in employee reports of their FSSB; in addition, I replicated prior findings in which job satisfaction change negatively related to turnover intentions change. Furthermore, based on my integration of the momentum model and the affective shift model, I tested the proposition that changes in negative work events (i.e., job demands, interpersonal conflict) would moderate the relationship between changes in job satisfaction and focal outcomes. For certain operationalizations of negative work events, hypothesis testing revealed significant interactions with respect to changes in all three outcomes: turnover intentions, OCB, and FSSB. The form of the interactions, however, deviated from my predictions for models including changes in turnover intentions and OCB, although my predictions were supported for models including changes in FSSB. In my integration of the momentum model and crossover theory, the associated hypotheses were met with very limited support. Specifically, the relationship between managers' job satisfaction change and employees' job satisfaction change approached significance, but the relationship between managers' level of job satisfaction and their employees' subsequent level of job satisfaction did not receive support. Similarly, the proposed mediational mechanisms (i.e., managers' OCB and FSSB) of these crossover relations went unsupported. In sum, while my contributions to the momentum model and the affective shift model were notable, my proposed integration of the momentum model and crossover theory was met with limited support. Overall, findings from this dissertation yield important implications for both theory and practice, as they may draw more attention to changes in job satisfaction, as well as the potentially beneficial role of changes in perceived negative work events.