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The Global ETD Search service is a free service for researchers
to find electronic theses and dissertations. This service is
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Networked Digital Library of Theses and Dissertations.
Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
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Showing 21 to 24 of 24 (0.02 seconds)| 21 |
Värdskap inom hotellbranschen : En kvalitativ studie om hotell i StockholmsområdetOlsson, Felicia, Sparrdal, Sarah January 2018 (has links)
I takt med att resandet ökar, har även konkurrensen mellan hotell ökat. För att hotell skall få återkommande gäster och goda recensioner av befintliga gäster behöver de sticka ut bland konkurrenterna. Ett sätt att göra detta är genom värdskap. Värdskap är något som personalen på hotell bidrar med när det utför en service med omtanke och inte bara på rutin. Av den anledningen har syftet med denna studie varit att få en djupare förståelse för hur värdskap på hotell i Stockholmsområdet kan påverka gästers upplevelse från ett producentperspektiv. De teorier som använts är, skillnad mellan värdskap och service, hur värdskap visas, ledningens roll i värdskapsarbetet, värdskap på en teaterscen, värdskap i teamet och värdskap efter vistelsen används och analyserats. En kvalitativ metod i form av intervjuer tillämpades för insamling av primärdata. Slutsatser som kan dras av denna studie är att värdskap kommer till uttryck i olika former, vilket är beroende av vilken service och image hotellen vill förmedla till sina gäster, samt vilken organisationskultur hotellen har. En annan slutsats som kan dras är att värdskap är knutet till bemötandet av gäster. / The continuing increase in traveling has over the years resulted in greater competition between hotels. In order for hotels to receive good reviews to attract new guests whilst simultaneously maintaining relationships with recurring guests they need to stand out among competitors. One way to do so is through exceptional hospitality. Exceptional hospitality means that the hotels services are delivered with care and attention, rather than being viewed as a routine. For this reason, the purpose of this study has been to gain a deeper understanding of how hospitality at hotels in Stockholm can affect the guest's experience from a producer perspective. The following will be researched; the difference between hospitality and service, how hospitality are shown, management’s role in hospitality, hospitality on a theater scene, hospitality in the team and hospitality after a stay at a hotel is used and analyzed. A qualitative method in form of interviews has been used to collect primary data. The results from this study are that hospitality can be shown in different ways. It depends on what type of service or image the hotel wants to communicate to their guests and what type of culture the organisation has and wants to maintain. The final conclusion is that hospitality is connected to the treatment of the guests at the hotel.
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Destination Jönköpings värdskapsstöd : En studie om besöksnäringens upplevelse av Destination Jönköpings värdskapsstödLuukkonen, Amelia, Buhr, Anna January 2023 (has links)
Introduction: Destination Jönköping is a firm whose task is to promote and developJönköping as a destination. The physical tourist offices were staffed byDestination Jönköpings crew until 2018. A concept called “InfoPoint” wereestablished when the tourist offices closed. An InfoPoint is a tourist servicelocation. The InfoPoints are placed in different businesses around themunicipality where the visitor can turn for help. The staff from DestinationJönköping supports the business staff in their hosting performance bycontributing with knowledge and material about the activities the municipalityhas to offer. Businesses who are not InfoPoints are welcome to take part of thesupport Destination Jönköping offer. The support is given in the form ofincluding newsletters, study trips, sightseeing trips, and workshops. Purpose: The purpose of this study is to investigate how the participants within thehospitality industry experience the support from Destination Jönköping in theirhosting performance. Methods: A quantitative survey with qualitative features was used based on the purposeof the study and the question formulation. The survey was designed as a websurvey. Conclusion: The support given is perceived as positive and the majority is satisfied with thecontent and see the benefits of the activities. Two factors can affect theexperience of hospitality support. The first factor is how the business definesthe concept of hospitality. The second factor is the vision the business has aboutDestination Jönköping’s mission. / <p>Examen i vårdadministration, YH-utbildning:20 Yh-poäng</p>
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Resan från Tyskland till Småländska Torsås : Tyska fritidshusturisters dilemma mellan resekostnader och lönsamhetKohnen, Joanna January 2013 (has links)
I början av 1990-talet utbröt den svenska fritidshusboomen bland tyska turister. Den dåvarande låga konjunkturen i Sverige drev på försäljningen av övergivna fritidshus i gles- och landsbygd. För många tyska turister kunde därmed drömmen av ett eget fritidshus på landet förvekligas. Husköpen ansågs vara en bra investering. En möjlighet att fly det tätbebodda Tyskland, i hopp om ett bättre liv på fritiden. En del bländades dock av Astrid Lindgrens sagolika land och de frestande låga fastighetspriserna. I samtiden brottas tyska fritidshusturister med tankarna att avskaffa sina fritidshus då de vid förvärven tanklöst handlade efter känsla, snarar än förstånd. Sedan 90-talets början har infrastrukturers utveckling öppnat upp gränserna mellan Tyskland och Sverige allt mer. Som en påföljd av detta har även resekostnader ökats. För dem som vid fritidshusförvärven inte övervägt tillgängligheten kan i dagsläget brottas med höga resekostnader och i längden inte längre finna lönsamheten i sina fritidshus. Fritidshusturisterna är återkommande turister som under flera veckor, året runt vistas i Sverige. De besöker sevärdheter, turistmål, konsumerar samhällsenliga tjänster och driver på den svenska besöksnäringens omsättning. Uteblir de tyska fritidshusturisterna måste turismbranschen börja tänka om.
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Post-human Hospitality? Opportunities and risks with AI : An exploratative case study of AI in the hospitality industry of Värmland / Posthumanistiskt värdskap? Möjligheter och risker med AI : En explorativ fallstudie av AI inom besöksnäringen i VärmlandWannemo, Fredrik January 2024 (has links)
The thesis is an explorative case study focusing on the hospitality in the region of Värmland in Sweden as conceived by stakeholders in the hospitality industry. The purpose of this thesis is to expand the knowledge of how AI impacts the meaning of hospitality, by mapping how stakeholders within the different parts of the touristic system perceives and uses AI development of experiences and services that combine physical and digital spaces. Previous research in connection with AI and the hospitality industry laid the foundation for the result and analysis in the thesis. Selected theory dealt with tourism, hospitality, digitalisation, technological fixes and hybrid spaces. A hospitality perspective was selected to highlight the essence of human-to-human interaction, while also including how AI can influence interaction and services in physical and digital spaces, going beyond the focus on economical promises usually taken in tourism studies of AI. Semi-structured interviews were conducted with stakeholders of the hospitality industry in Värmland. The interview guides were based on the previous research and theoretical framework, which aided the process of gathering relevant empirical data from respondents of the different stakeholder groups, thus, contributing adequate answers to the research questions. With these means it was possible to see and map the different perspectives on what effects AI has on hospitality. The conclusion shows that the hospitality industry in Värmland is gradually exploring AI, with only a few stakeholders actively involved in projects with AI. There is a significant interest due to AI's potential to improve efficiency and create new offerings, but limited financial and human resources especially for the many small businesses in the region, along with a lacking mature state of AI hinder widespread adoptions. Stakeholders believe that AI will align with tourist needs, impacting power dynamics between tourists and destinations. AI is expected to paradoxically affect hospitality by potentially increasing or decreasing human interactions, with tourists increasingly becoming producers of their own experiences. Tourists generally have a neutral stance on AI in hospitality, preferring its use in information gathering and travel planning rather than as the experience itself. Human interaction remains highly valued, suggesting AI will rather enhance than replace it, leading to a setting of post-human hospitality. Looking ahead, stakeholders approach AI cautiously, acknowledging the need to address data privacy, regulation, and power dynamics. They see opportunities in AI but remain wary of ethical and societal implications.
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