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A necessidade de um nível básico de estabilidade nos fluxos de valor vem sendo enfatizada em diversos estudos, como um pré-requisito para a implantação sustentável de princípios e práticas da produção enxuta (PE). Na visão da PE, a estabilidade é multidimensional, devendo incluir todos os elementos de produção que sejam potenciais fontes de variabilidade excessiva. Nesse contexto, esta pesquisa propõe diretrizes para avaliar a estabilidade de um fluxo de valor sob a perspectiva da PE. Além disso, são propostos indicadores para a avaliação de um fluxo de valor de pré-fabricados para a construção civil. Para tanto, a pesquisa foi conduzida nas seguintes etapas: revisão bibliográfica; estudo de caso exploratório e estudo de caso. A pesquisa foi desenvolvida em uma empresa que produz peças de préfabricado de concreto, destinadas à construção civil. No estudo exploratório, foi possível identificar mecanismos para avaliar a estabilidade do fluxo de valor de uma família de produtos, considerando a estabilidade de mão-de-obra, materiais, máquinas e métodos (4M). No estudo de caso, os mecanismos de avaliação foram aplicados, re-interpretando dados já disponíveis na empresa e gerando novos dados, quando necessário. Com base nos resultados dos estudos de campo, bem como na revisão da literatura, foram identificadas cinco etapas para avaliação da estabilidade de um fluxo de valor: (a) desenvolver um mapa do fluxo de valor do estado (MFV) atual; (b) avaliar a estabilidade e a capacidade dos 4M em cada etapa do fluxo de valor; (c) desenvolver melhorias que contribuem para a estabilidade e capacidade; (d) representar as melhorias no MFV do estado futuro; (e) estabelecer um plano de ação para implantar o novo MFV. Vale salientar que, conforme explicitado nas etapas (b) e (c), a avaliação da estabilidade deve necessariamente ser acompanhada pela avaliação da capacidade, na medida em que não basta que os processos sejam estáveis se não atenderem às metas relativas aos clientes internos e externos. / The need for a basic level of stability in the value flow has been emphasized in several studies, as a prerequisite for the implementation of sustainable principles and practices of lean production (LP). In view of the lean production, the stability is multidimensional, and should include all the production elements that are excessive variability potential sources. In this context, this research proposes guidelines to evaluate the stability of a value flow from the perspective of lean production. Besides, indicators are proposed for the evaluation of a value stream of prefabricated materials for the building industry. With this aim, the research was conducted in the following steps: bibliographical review; exploratory study and study case. The collection of field data was developed in the company that produces pieces of concrete precast, destinated to for the building industry. In the exploratory study, it was possible to identify mechanisms to assess the stability of the value flow for one product family, considering the stability of manpower, materials, machines and methods (4M). In the case study, evaluation mechanisms were applied, re-interpreting the data already available in the company and creating new data when necessary. Based on field studies results, and literature review, there are identified five steps to evaluate the stability of a value flow: (a) to develop a value stream mapping of the current state (VSM); (b) to evaluate the 4M stability and capacity in each stage of the value flow; (c) to develop improvements that contribute to the stability and capacity, representing them in the VSM future state; (d) to establish an action plan to deploy the new VSM. It is also important to mention that, as explained in steps (b) and (c) the assessment of stability must necessarily be followed by the capacity assessment, because it is not enough that the processes are stable if they do not follow the internal and external customers’ targets.

A necessidade de um nível básico de estabilidade nos fluxos de valor vem sendo enfatizada em diversos estudos, como um pré-requisito para a implantação sustentável de princípios e práticas da produção enxuta (PE). Na visão da PE, a estabilidade é multidimensional, devendo incluir todos os elementos de produção que sejam potenciais fontes de variabilidade excessiva. Nesse contexto, esta pesquisa propõe diretrizes para avaliar a estabilidade de um fluxo de valor sob a perspectiva da PE. Além disso, são propostos indicadores para a avaliação de um fluxo de valor de pré-fabricados para a construção civil. Para tanto, a pesquisa foi conduzida nas seguintes etapas: revisão bibliográfica; estudo de caso exploratório e estudo de caso. A pesquisa foi desenvolvida em uma empresa que produz peças de préfabricado de concreto, destinadas à construção civil. No estudo exploratório, foi possível identificar mecanismos para avaliar a estabilidade do fluxo de valor de uma família de produtos, considerando a estabilidade de mão-de-obra, materiais, máquinas e métodos (4M). No estudo de caso, os mecanismos de avaliação foram aplicados, re-interpretando dados já disponíveis na empresa e gerando novos dados, quando necessário. Com base nos resultados dos estudos de campo, bem como na revisão da literatura, foram identificadas cinco etapas para avaliação da estabilidade de um fluxo de valor: (a) desenvolver um mapa do fluxo de valor do estado (MFV) atual; (b) avaliar a estabilidade e a capacidade dos 4M em cada etapa do fluxo de valor; (c) desenvolver melhorias que contribuem para a estabilidade e capacidade; (d) representar as melhorias no MFV do estado futuro; (e) estabelecer um plano de ação para implantar o novo MFV. Vale salientar que, conforme explicitado nas etapas (b) e (c), a avaliação da estabilidade deve necessariamente ser acompanhada pela avaliação da capacidade, na medida em que não basta que os processos sejam estáveis se não atenderem às metas relativas aos clientes internos e externos. / The need for a basic level of stability in the value flow has been emphasized in several studies, as a prerequisite for the implementation of sustainable principles and practices of lean production (LP). In view of the lean production, the stability is multidimensional, and should include all the production elements that are excessive variability potential sources. In this context, this research proposes guidelines to evaluate the stability of a value flow from the perspective of lean production. Besides, indicators are proposed for the evaluation of a value stream of prefabricated materials for the building industry. With this aim, the research was conducted in the following steps: bibliographical review; exploratory study and study case. The collection of field data was developed in the company that produces pieces of concrete precast, destinated to for the building industry. In the exploratory study, it was possible to identify mechanisms to assess the stability of the value flow for one product family, considering the stability of manpower, materials, machines and methods (4M). In the case study, evaluation mechanisms were applied, re-interpreting the data already available in the company and creating new data when necessary. Based on field studies results, and literature review, there are identified five steps to evaluate the stability of a value flow: (a) to develop a value stream mapping of the current state (VSM); (b) to evaluate the 4M stability and capacity in each stage of the value flow; (c) to develop improvements that contribute to the stability and capacity, representing them in the VSM future state; (d) to establish an action plan to deploy the new VSM. It is also important to mention that, as explained in steps (b) and (c) the assessment of stability must necessarily be followed by the capacity assessment, because it is not enough that the processes are stable if they do not follow the internal and external customers’ targets.

A necessidade de um nível básico de estabilidade nos fluxos de valor vem sendo enfatizada em diversos estudos, como um pré-requisito para a implantação sustentável de princípios e práticas da produção enxuta (PE). Na visão da PE, a estabilidade é multidimensional, devendo incluir todos os elementos de produção que sejam potenciais fontes de variabilidade excessiva. Nesse contexto, esta pesquisa propõe diretrizes para avaliar a estabilidade de um fluxo de valor sob a perspectiva da PE. Além disso, são propostos indicadores para a avaliação de um fluxo de valor de pré-fabricados para a construção civil. Para tanto, a pesquisa foi conduzida nas seguintes etapas: revisão bibliográfica; estudo de caso exploratório e estudo de caso. A pesquisa foi desenvolvida em uma empresa que produz peças de préfabricado de concreto, destinadas à construção civil. No estudo exploratório, foi possível identificar mecanismos para avaliar a estabilidade do fluxo de valor de uma família de produtos, considerando a estabilidade de mão-de-obra, materiais, máquinas e métodos (4M). No estudo de caso, os mecanismos de avaliação foram aplicados, re-interpretando dados já disponíveis na empresa e gerando novos dados, quando necessário. Com base nos resultados dos estudos de campo, bem como na revisão da literatura, foram identificadas cinco etapas para avaliação da estabilidade de um fluxo de valor: (a) desenvolver um mapa do fluxo de valor do estado (MFV) atual; (b) avaliar a estabilidade e a capacidade dos 4M em cada etapa do fluxo de valor; (c) desenvolver melhorias que contribuem para a estabilidade e capacidade; (d) representar as melhorias no MFV do estado futuro; (e) estabelecer um plano de ação para implantar o novo MFV. Vale salientar que, conforme explicitado nas etapas (b) e (c), a avaliação da estabilidade deve necessariamente ser acompanhada pela avaliação da capacidade, na medida em que não basta que os processos sejam estáveis se não atenderem às metas relativas aos clientes internos e externos. / The need for a basic level of stability in the value flow has been emphasized in several studies, as a prerequisite for the implementation of sustainable principles and practices of lean production (LP). In view of the lean production, the stability is multidimensional, and should include all the production elements that are excessive variability potential sources. In this context, this research proposes guidelines to evaluate the stability of a value flow from the perspective of lean production. Besides, indicators are proposed for the evaluation of a value stream of prefabricated materials for the building industry. With this aim, the research was conducted in the following steps: bibliographical review; exploratory study and study case. The collection of field data was developed in the company that produces pieces of concrete precast, destinated to for the building industry. In the exploratory study, it was possible to identify mechanisms to assess the stability of the value flow for one product family, considering the stability of manpower, materials, machines and methods (4M). In the case study, evaluation mechanisms were applied, re-interpreting the data already available in the company and creating new data when necessary. Based on field studies results, and literature review, there are identified five steps to evaluate the stability of a value flow: (a) to develop a value stream mapping of the current state (VSM); (b) to evaluate the 4M stability and capacity in each stage of the value flow; (c) to develop improvements that contribute to the stability and capacity, representing them in the VSM future state; (d) to establish an action plan to deploy the new VSM. It is also important to mention that, as explained in steps (b) and (c) the assessment of stability must necessarily be followed by the capacity assessment, because it is not enough that the processes are stable if they do not follow the internal and external customers’ targets.

Detta examensarbete utfördes på Otis AB, en global tillverkare och underhållare av hissar, rulltrappor och rullband. Arbetet behandlar företagets reservdelshantering och de processer och rutiner som följer av denna. Otis genomförde under hösten 2010 en storskalig kundundersökning som visade att företaget inte lever upp till uppsatta mål rörande kundtillfredsställelse. Företaget har i sin strävan att öka kundernas tillfredställelse insett att en ökning av leveransservicen, den service ett företag kan erbjuda sina kunder vid leverans av varor och tjänster, är nödvändig. Detta är något som företaget tror kan uppnås genom en förändring av den nuvarande reservdelshanteringen. Examensarbetets huvudmål är således att genom att utforma en ny kostnadseffektiv reservdelshantering uppnå en ökning av den leveransservice som Otis kan erbjuda sina kunder. Det underlag som krävdes för utvecklandet av denna rapport har till viss del inhämtats från intervjuer och möten med personer anställda vid Otis Stockholmskontor i Solna. Ett annat viktigt underlag för studien är den statistiska information som gått att inhämta från Otis samt dess huvudsakliga underleverantörer rörande företagets verksamhet. Vidare har utförliga empiriska studier utförts kring de aktiviteter som ingår i företagets nuvarande reservdelshantering. Som ett komplement till dessa studier har passande litteratur använts, litteratur som ligger till grund för både de praktiska och teoretiska studierna. Analysen resulterade i två alternativa logistiska strukturer för företaget. Dessa alternativa logistikstrukturer utvärderades utifrån leveransservice samt kostnadskonsekvenser för att i slutändan kunna jämföras med varandra samt med det nuvarande logistiksystemet. Det ena alternativet består av en intern lagerföring av reservdelar i företagets lagerlokaler i Solna samt Älvsjö medan det andra består av en intern lagerföring av reservdelar i hissmontörernas servicebilar. Av dessa alternativ rekommenderar vi Otis att implementera lagerföring av reservdelar i hissmontörernas servicebilar. Båda de framarbetade logistikalternativen resulterar i en ökning av Otis leveransservicenivå samt i reducerade logistikkostnader jämfört med dagens situation. Båda alternativen har potential att uppnå en liknande leveransservicenivå men där en lägre totalkostnad kan uppnås vid lagerföring i hissmontörernas servicebilar. Detta i kombination med att den övergripande strategin inom organisationen underlättar för en implementering av alternativet med lagerföring av reservdelar i hissmontörernas servicebilar har legat till grund för vår rekommendation. / This thesis was conducted at Otis AB, a global manufacturer and service provider of elevators, escalators and travelators. The thesis deals with the company's spare part handling and the processes and procedures resulting from this. Otis conducted in the autumn of 2010 a large-scale customer survey which showed that the company did not live up to set targets concerning customer satisfaction. The company has in its struggle to increase customer satisfaction realized that an increase in delivery service, the service a company can offer its customers upon delivery of goods and services, is necessary. This is something that the company believes can be achieved by a change in the present spare part handling. The thesis main objective is therefore to design a new cost-effective spare part handling to achieve an increase in the delivery service that Otis can offer its customers. The material required for the development of this report has partially been collected from interviews and meetings with employees at Otis office in Stockholm. Another important basis for the study is the statistical information that has been obtained from the company and its main subcontractors. Moreover, detailed empirical studies have been conducted around the activities involved in the present spare part handling. To complement these studies suitable literature has been used as the basis for both the practical and theoretical studies. The analysis resulted in two alternative logistics structures for the company. These logistics structures were evaluated based on delivery service and cost implications to ultimately be compared with each other and with the existing logistic system. The first alternative consists of internal holding of spare parts in the company's warehouses in Solna and Älvsjö while the second consists of internal holding of spare parts in the elevator mechanics’ service cars. Of these alternatives, we recommend Otis to hold spare parts in the service cars. Both logistics alternatives result in an increase of Otis delivery service and in reduced logistics costs compared to today's situation. The alternatives have the potential to achieve similar delivery service but a lower total cost can be achieved by holding spare parts in the mechanics’ service cars. This fact, combined with an overall strategy of the organization that facilitates an implementation of the alternative consisting of holding spare parts in the mechanics’ service cars have been the basis for our recommendation.

Detta är en studie om hur en framtagning utav en transportlåda på företaget AstraZeneca utfördes. Syftet med studien var att transportlådan skulle ersätta tre olika transportlådor som användes för att paketera tre olika storlekar på en förpackning som innehåller samma produkt. Förpackningarna har samma höjd och bredd men har olika längdmått beroende på hur många produkter som ska in i samma förpackning. Den första förpackningen har 1 produkt i sig, den andra förpackningen har 2 produkter i sig och den tredje förpackningen har 3 produkter i sig. För att ta sig an problemet användes linjärprogrammering för att hitta största gemensamma längdmått som ligger inom dimensionerna för en standardiserad EUR-pall. Utöver framtagningen utav lådan utfördes en flödesanalys samt en kostnadsanalys för att hitta förbättringsområden och kostnadsreduceringar i flödet. Studien lyckades att ta fram en låda där all tre olika förpackningar fick plats i och utöver det medförde den framtagna lådan att antalet produkter på pall ökade med 20% för förpackningen med 1 produkt i sig, 12 % för förpackningen med 2 produkter i sig och den sista förpackningen har samma antal produkter på pall jämfört med föregående låda. Kostnadsanalysen visade en kostnadsreducering på 1,96 mkr per år på inköpspriset jämfört med inköpskostnader för de tre tidigare transportlådorna. Slutsatsen för denna studie blev därför att det är en förbättring att införa den framtagna lådan istället för att ha tre separata transportlådor för respektive förpackning. / This is a study to display the process of developing a transportation box for the pharmaceutical company AstraZeneca. The purpose of study is to develop a transportation box in such a way so it could replace three already existing transportation boxes and enable these products to use the same transportation box. The products contain the same pharmaceutical product but has different dimensions for their respective containers where the height and the width is the same on all containers but has different length measurements depending on the number of pharmaceutical products in them. The first container contains 1 product, the second container contains 2 products and the third container contains 3 products. The solution to this problem was to use linear programming to establish a common length that the three containers share but is not larger than the dimensions on a standard EUR-pallet. Furthermore, the study was using a valueflow analysis and a cost analysis to determine which areas this transportation box can improve different processes within the company’s material flow. The linear programming succeeded in finding a common length for the three containers and a prototype was constructed in collaboration with the supplier. With the developed transportation box the study managed to increase the quantity on each pallet for 2 out of the 3 containers. The first container increased the quantity for each pallet with 20% and the increased the quantity for the second container with 12%. The quantity for the third container on each pallet remained the same as before. Furthermore, the cost analysis showed a reduced cost for purchasing the transportation box by 1,96 million SEK. This number is a comparison of the cost for the three already existing transportation boxes and an estimated prize on the developed transportation box. The verdict for this study is to implement the developed box because of the reduced costs and the improvements in the material flow that the box provides.

This report is the result of a 20-points project at the University of Jönköping. The project was carried out in form of a case study with the object of analysing the value flow at DIAB AB’s confection department in Laholm. The aim of this project is to submit proposals to the production management on how to increase the efficiency of the production flow at the confection department and reduce the capital accumulation in form of products in work. The information in this report is gathered from interviews, observations and measurements. Furthermore, a literature study was carried out in view to find suitable theories when analysing present as well as future suggested production conditions. This report is based on four main questions: • What does the existing process of the value flow for the most produced product family look like? • How does the process of the value flow for GS perform considering the through-put-time? o How long through-put-time does a representative product of the GS-family have? o How long is the value- and no value adding time for that product along its production flow? • Which production related disturbances and cost prompters exist in the present value flow process? • How could the process of the value flow for GS be made more efficient, less persistent to disturbances and more competitive? The existing process of the value flow for the most producing product family has been mapped and is illustrated in appendix 3. For now, the process includes nine working stations along the production chain. The through-put-time of a representative GS-product is according to my survey 18,5 days. The value adding time is only 16,1 minutes, that is 0,061 % of the entire through-put-time. The remaining time, in other words the no value adding time, is 440 hours and it represents mainly storage and transport of products. The representative production disturbances and cost prompters that characterise the process of the value flow contain material related disturbances, a high number of long shifts, long storage time prior to the customer order point and with that, high capital accumulation and finally unnecessary transports. Improvement proposals aim to increase the efficacy of the process of the value flow and reduce the capital amounts by shifting from the present production strategy involving manufacturing towards order (TMO) to assembling towards order (MMO). In order to make this possible a semi-manufactured storage will be introduced after the standard confection which will represent the new decoupling point. The production at the standard confection will then occur according to the semi-manufactured storage. The standard confection should produce in larger aggregated order quantities based on prognosis in order to benefit from the advantages of economy of scale and the production must proceed in a continuous flow according to the FIFU-system (First In First Out). In addition to that, the special confection must produce according to a pull-system and only when the customer makes a request. The tact-time of the GS products should constitute a limit for all the cycle times along the production chain, both on the standard- and special confection. This is partly due to creating a constant and balanced production flow which enables short through-put-time and partly due to avoiding in-between-storage as a result of various bottlenecks.

<p>This report is the result of a 20-points project at the University of Jönköping. The project was carried out in form of a case study with the object of analysing the value flow at DIAB AB’s confection department in Laholm. The aim of this project is to submit proposals to the production management on how to increase the efficiency of the production flow at the confection department and reduce the capital accumulation in form of products in work.</p><p>The information in this report is gathered from interviews, observations and measurements. Furthermore, a literature study was carried out in view to find suitable theories when analysing present as well as future suggested production conditions.</p><p>This report is based on four main questions:</p><p>• What does the existing process of the value flow for the most produced product family look like?</p><p>• How does the process of the value flow for GS perform considering the through-put-time?</p><p>o How long through-put-time does a representative product of the GS-family have?</p><p>o How long is the value- and no value adding time for that product along its production flow?</p><p>• Which production related disturbances and cost prompters exist in the present value flow process?</p><p>• How could the process of the value flow for GS be made more efficient, less persistent to disturbances and more competitive?</p><p>The existing process of the value flow for the most producing product family has been mapped and is illustrated in appendix 3. For now, the process includes nine working stations along the production chain.</p><p>The through-put-time of a representative GS-product is according to my survey 18,5 days. The value adding time is only 16,1 minutes, that is 0,061 % of the entire through-put-time. The remaining time, in other words the no value adding time, is 440 hours and it represents mainly storage and transport of products.</p><p>The representative production disturbances and cost prompters that characterise the process of the value flow contain material related disturbances, a high number of long shifts, long storage time prior to the customer order point and with that, high capital accumulation and finally unnecessary transports.</p><p>Improvement proposals aim to increase the efficacy of the process of the value flow and reduce the capital amounts by shifting from the present production strategy involving manufacturing towards order (TMO) to assembling towards order (MMO).</p><p>In order to make this possible a semi-manufactured storage will be introduced after the standard confection which will represent the new decoupling point. The production at the standard confection will then occur according to the semi-manufactured storage. The standard confection should produce in larger aggregated order quantities based on prognosis in order to benefit from the advantages of economy of scale and the production must proceed in a continuous flow according to the FIFU-system (First In First Out). In addition to that, the special confection must produce according to a pull-system and only when the customer makes a request.</p><p>The tact-time of the GS products should constitute a limit for all the cycle times along the production chain, both on the standard- and special confection. This is partly due to creating a constant and balanced production flow which enables short through-put-time and partly due to avoiding in-between-storage as a result of various bottlenecks.</p>

Submitted by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2018-04-19T18:20:33Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertação_Diego_de_Araújo_Batista_2017.pdf: 2582856 bytes, checksum: 8812e2eda5ca6ff0c83dfc1fb96c00b2 (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2018-04-19T18:20:45Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertação_Diego_de_Araújo_Batista_2017.pdf: 2582856 bytes, checksum: 8812e2eda5ca6ff0c83dfc1fb96c00b2 (MD5) / Made available in DSpace on 2018-04-19T18:20:45Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertação_Diego_de_Araújo_Batista_2017.pdf: 2582856 bytes, checksum: 8812e2eda5ca6ff0c83dfc1fb96c00b2 (MD5) Previous issue date: 2017-12-13 / Society expect that research from public universities contribute with the economic development from the country. It is possible to ampliated the quantity of the register of Intellectual Property (IP) and of Technology Transfer (TT) in the universities of the country, based on the technical-scientific body and the researches focus to produce innovative results with added value to the clients. The course of Design from Universidade Federal do Amazonas (UFAM) was chosen because of it profile attached to innovation, because it develops innovative researches and has courses that approach the theme of IP, Innovation and product management. The main objective is to analyze the current flow of the development of undergraduate thesis from Design Department to elaborate a propose, and an action plan that implement a new flow that add value to this process to potentiate the production of innovations. The methodology used was descriptive, it was a qualitative research, the means was bibliographic, documental, and it used the case study method. The study objects were the content of undergraduate thesis, that were analyzed according to current IP legislation classifying according to its register potential. In the previous analysis we obtained a sample of 20 (76.92% of monographs available) monographs with the potential of registration in intellectual property, out of a total of 26 available from the years 2015 and 2016. The research analyzed and develop, using the Value Stream Mapping a map of the current state of the construction process of undergraduate thesis. This map was validated by Design course coordinator which contributed with recommendations of necessary adjustments. It was identified some wastes and problems of current flow, and as result of the research there is presented a propose of action plan 5W1H to overcome these problems. The main enhancements of the future flow will be the evaluation of the results and its potential to become PI e TT before, during and after the conclusion of the undergraduate thesis, greater use of the research results and a better interaction between the Design course and the potentials clients. / A sociedade espera das universidades públicas pesquisas que contribuam com o desenvolvimento econômico do país. É possível ampliar a quantidade de registro de Propriedade Intelectual (PI) e de Transferência de Tecnologia (TT) nas universidades do país, com base no corpo técnico-científico e no foco das pesquisas para produzir resultados inovativos com valor agregado aos clientes. O curso de Design da Universidade Federal do Amazonas (UFAM) foi escolhido devido ao seu perfil ligado a inovação, pois desenvolve pesquisas inovativas e possui matérias que abordam o tema de PI, Inovação e gestão de Produtos. O objetivo geral é analisar o fluxo atual de desenvolvimento de TCC’s do Departamento de Design para a elaboração de uma proposta e um plano de ação que implemente um novo fluxo que agregue valor a este processo a fim de potencializar a produção de inovações. A metodologia adotada foi descritiva, de natureza qualitativa; quanto aos meios, bibliográfica, documental, e o uso do método de estudo de caso. O objeto de estudo foi o conteúdo das monografias, que foram analisadas com base na legislação vigente de PI classificando-as de acordo com o potencial de registro. Na análise prévia obteve-se amostra de 20 (76,92% das monografias disponibilizada) monografias com o potencial de registro em propriedade intelectual, de um total de 26 disponibilizadas dos anos de 2015 e 2016. A pesquisa analisou e desenvolveu, por meio do Value Stream Mapping um mapa do estado atual do processo de construção de trabalhos de conclusão de curso. Este mapa foi validado pelo coordenador do Curso de Design que contribuiu com recomendações de ajustes necessários. Foram identificados desperdícios e problemas do fluxo atual, e como resultado da pesquisa há uma proposta de plano de ação 5W1H para superar esses problemas. Os principais aprimoramentos do fluxo futuro serão a avaliação dos resultados e o seu potencial de se tornar PI e TT antes, durante e após a conclusão dos TCC’s, um maior aproveitamento dos resultados das pesquisas e melhor interação entre o curso de Design e os potenciais clientes.

Organisationer är utformade efter komplexa system med flertalet enheter och avdelningar. Varje avdelning består av interna processer och ytterligare processystem som länkar samman de olika enheterna inom organisationen. Kommunikation mellan avdelningarna är av stor vikt för att organisationen skall uppnå sina satta mål. Arbetet behandlar förbättringsmöjligheter och studien önskar skapa en större förståelse för hur en organisation kan förbättra värdeflödet mellan interna processer. Syftet med arbetet är att förbättra rutinen för hanteringen av löner vid löneadministrationen i organisationen, Sida. Sida är en statlig myndighet som arbetar på uppdrag av Sveriges riksdag och regering för att minska fattigdomen i världen. Förarbetet behandlades i mening att skapa en större uppfattning kring förbättringsmöjligheter i Sidas processbeskrivning, Hantera löner för avdelningen Löneadministration. Förbättringsområdet som identifierades under genomförd förstudie var, inflödet och kommunikationskanalen från HR-avdelningen till löneadministration bör effektiviseras för att minska dubbelarbete och tidsförlust. Arbetet baseras på ett kvalitativt metodval, forskningsansatsen är abduktivt och datainsamlingen har bearbetats via dokumentationsstudie och intervjustudie. Facklitteraturen redovisas utifrån teoretiska begrepp kring kvalitetstekniska termer, kommunikation, processer och verksamhetsutveckling. I resultatet presenteras data från de två delarna, dokumentationsstudie och intervjustudie. Dokumentationsstudien identifierar processflödet för att kunna grunda resultatet på en nulägesbeskrivning och processbeskrivning för hanteringen av löner. Intervjustudie urskiljer de bakgrundsliggande faktorer som har format nuläget och förhållandet mellan HR-avdelningen och löneadministrationen. Vilka beslut som har resulterat i den rådande situationen för löneadministrationen och format processen för hanteringen av löner. / Organizations are designed for complex systems connecting units and departments. Each department consists of internal processes and additional process systems that link the various entities within the organization. Communication between departments is essential for the organization to achieve its goals. The report addresses improvement opportunities and to create a greater understanding of how an organization can improve the flow of value between internal processes. The purpose of the work is to improve the routine for salary management at the payroll administration of the organization, Sida. Sida is a government agency that works on behalf of The Swedish Parliament and Government to reduce poverty in the world. The pilot study and preparatory work was considered to create a greater perception of improvement opportunities in Sida's process description, Managing Salaries for the Salary Administration. The improvement part identified during the preliminary study was the inflow and communication channel from the HR department to the payroll administration should be streamlined to reduce duplication and time loss. The work is based on a qualitative methodology, the research effort is abductive and data collection has been processed through documentation studies and interviews. The literature is presented on the basis of theoretical concepts concerning quality technical terms, communication, processes and business development. The result presents data from the two-parts documentation study and interview study. The documentation study identifies the process flow to be able to base the results on a status analysis and process description of the salary management. Interview study distinguishes the background factors that have shaped the current situation and the relationship between HR departments and the payroll administration. What decisions have resulted in the current situation of payroll administration and format the process of wage management.