The basic objective of this research was to assess the suitability of Total Quality Management (TQM) via the International Standards Organization (ISO) 9000/2000 quality accreditation system route for bringing about organisational transformation in the Indian Railways and to develop an India specific model for taking an ISO certified organization towards TQM.The first part of the research aimed at getting the ‘as is’ and ‘should be’ status of Indian Railways from an organisational change point of view. Based on the work carried out by Khandwalla (1995), a series of open-ended and close-ended questions were asked to the senior members of Indian Railways. Analysis of their responses was undertaken. It indicated that the way they thought Indian Railways should change was in line with the TQM model of change.The culture-TQM fit was studied as a part of this research. ‘Hierarchy’ (or power distance) and its related concept ‘collectivism’ were identified as the two cultural constructs which affect the successful implementation of TQM. The second part of the research aimed at measuring the hierarchical orientation among the employees of Indian Railways. This was measured on three dimensions of ‘dependency proneness’, ‘personalised relationship’ and ‘status consciousness’ based on the work done by Sinha (1995). It was found that among the three dimensions, ‘status consciousness’ and ‘dependency proneness’ were more deeply entrenched cultural traits among Indian Railway employees as compared to ‘personalised relationship’. On the two dimensions of ‘status consciousness’ and ‘dependency proneness’, the class 1 officers of Indian Railways were less hierarchy conscious than the class 2 officers who, in turn, were less hierarchy conscious than the supervisors. The tendency for ‘personalised relationship’ did not vary significantly either across the class 1 officer, class 2 officer and supervisor categories or across different age groups. Further, employees less than 30 years old, from 31 years to 50 years old and more than 50 years old, demonstrated similar level of ‘status consciousness’ and ‘dependency proneness’. This shows that at least in the Indian Railways, even among the younger generation, notwithstanding 15 years of liberalisation, hierarchical orientation continues to be a powerful cultural trait.The third part of the research aimed at understanding the impact of ISO 9000 implementation in the Indian Railway units. It was found that, contrary to the literature, there was no resistance to implementation of ISO based change in the Indian Railways. This research argues that because of their strong sense of identity with their work group, the employees of Indian Railways are more amenable to an internal leader initiated change. Hence there was no resistance to change.The fourth part of the research was an action research project aimed at ISO 9000:2000 certification of a warehousing unit in the Indian Railways. This was carried out to investigate the way organisational learning occurred during ISO certification. Three action cycles were conducted over a period of two months. Seven months later, one additional cycle was completed. Special care was taken to see that the conclusions arrived after one cycle were validated from other sources. It was found that departmentalism and lack of team spirit are major problems in Indian Railways. Both are ascribed to the caste system in India. It is hypothesised that since an Indian Railway employee remains in a department throughout his/her career, the department becomes his/her ‘professional caste’. The research then identifies an Indianised version of leadership in the context of organisational change. It hypothesises that hierarchical teacher-student (guru-shishya) relationship with the leader invokes personal bases of power which promotes change in India. The teacher-student (gurushishya) relationship with the leader is conceptually similar to ‘intellectual stimulation’ factor of transformational leadership. The ‘personalised relationship’ with a more equitable slant can be elevated to the status of ‘individualised consideration’ factor of transformational leadership and the Nurturant Task (NT) leadership model of India is conceptually similar to the contingent reward factor of transformational leadership.In the context of TQM, this research hypothesises that there is a sequential relationship among the critical success factors (CSFs) of TQM. For this, one should begin by framing process-based quality procedures and quality objectives. Process based quality procedures and quality objectives lead to development of team orientation in the context of TQM implementation. Similarly, a multi-tier Corrective and Preventive Action (CPA) reinforced with a reward and recognition system, positively intervenes in the transition of an ISO certified organization towards TQM.The learning arrived at in different parts of the research was finally integrated into a model for transforming an ISO certified unit towards TQM. The model shows that propagation of customer satisfaction as a value and not just as a measurement- as in a customer satisfaction index – is key for replacing some of the dysfunctional traditional Indian values which do not fit in a liberalised economy. More specifically, the compulsion of implementing a ‘Corrective / Preventive Action’ makes a person come out of his/her traditional moorings and thus begins his/her socialisation outside his/her ‘professional caste’. The reinforcing effect of successive improvement inculcates a feeling of team spirit among members of different functional groups. Successive CPAs supported by a suitable reward system and an Indianised version of leadership mentioned earlier create a spiral vortex which continually pulls the organization towards achieving TQM.Finally, this research establishes a link between the soft system methodology and an India specific cultural dimension called ‘context sensitivity’. The researcher argues that it is because of context sensitivity of Indians that no resistance to change was found during ISO implementation in Indian Railways. This also explains why post liberalisation Indians have been able to make a mark in the world.

The basic objective of this research was to assess the suitability of Total Quality Management (TQM) via the International Standards Organization (ISO) 9000/2000 quality accreditation system route for bringing about organisational transformation in the Indian Railways and to develop an India specific model for taking an ISO certified organization towards TQM.The first part of the research aimed at getting the ‘as is’ and ‘should be’ status of Indian Railways from an organisational change point of view. Based on the work carried out by Khandwalla (1995), a series of open-ended and close-ended questions were asked to the senior members of Indian Railways. Analysis of their responses was undertaken. It indicated that the way they thought Indian Railways should change was in line with the TQM model of change.The culture-TQM fit was studied as a part of this research. ‘Hierarchy’ (or power distance) and its related concept ‘collectivism’ were identified as the two cultural constructs which affect the successful implementation of TQM. The second part of the research aimed at measuring the hierarchical orientation among the employees of Indian Railways. This was measured on three dimensions of ‘dependency proneness’, ‘personalised relationship’ and ‘status consciousness’ based on the work done by Sinha (1995). It was found that among the three dimensions, ‘status consciousness’ and ‘dependency proneness’ were more deeply entrenched cultural traits among Indian Railway employees as compared to ‘personalised relationship’. On the two dimensions of ‘status consciousness’ and ‘dependency proneness’, the class 1 officers of Indian Railways were less hierarchy conscious than the class 2 officers who, in turn, were less hierarchy conscious than the supervisors. The tendency for ‘personalised relationship’ did not vary significantly either across the class 1 officer, class 2 officer and supervisor categories or across different age groups. Further, employees less than 30 years old, from 31 years to 50 years old and more than 50 years old, demonstrated similar level of ‘status consciousness’ and ‘dependency proneness’. This shows that at least in the Indian Railways, even among the younger generation, notwithstanding 15 years of liberalisation, hierarchical orientation continues to be a powerful cultural trait.The third part of the research aimed at understanding the impact of ISO 9000 implementation in the Indian Railway units. It was found that, contrary to the literature, there was no resistance to implementation of ISO based change in the Indian Railways. This research argues that because of their strong sense of identity with their work group, the employees of Indian Railways are more amenable to an internal leader initiated change. Hence there was no resistance to change.The fourth part of the research was an action research project aimed at ISO 9000:2000 certification of a warehousing unit in the Indian Railways. This was carried out to investigate the way organisational learning occurred during ISO certification. Three action cycles were conducted over a period of two months. Seven months later, one additional cycle was completed. Special care was taken to see that the conclusions arrived after one cycle were validated from other sources. It was found that departmentalism and lack of team spirit are major problems in Indian Railways. Both are ascribed to the caste system in India. It is hypothesised that since an Indian Railway employee remains in a department throughout his/her career, the department becomes his/her ‘professional caste’. The research then identifies an Indianised version of leadership in the context of organisational change. It hypothesises that hierarchical teacher-student (guru-shishya) relationship with the leader invokes personal bases of power which promotes change in India. The teacher-student (gurushishya) relationship with the leader is conceptually similar to ‘intellectual stimulation’ factor of transformational leadership. The ‘personalised relationship’ with a more equitable slant can be elevated to the status of ‘individualised consideration’ factor of transformational leadership and the Nurturant Task (NT) leadership model of India is conceptually similar to the contingent reward factor of transformational leadership.In the context of TQM, this research hypothesises that there is a sequential relationship among the critical success factors (CSFs) of TQM. For this, one should begin by framing process-based quality procedures and quality objectives. Process based quality procedures and quality objectives lead to development of team orientation in the context of TQM implementation. Similarly, a multi-tier Corrective and Preventive Action (CPA) reinforced with a reward and recognition system, positively intervenes in the transition of an ISO certified organization towards TQM.The learning arrived at in different parts of the research was finally integrated into a model for transforming an ISO certified unit towards TQM. The model shows that propagation of customer satisfaction as a value and not just as a measurement- as in a customer satisfaction index – is key for replacing some of the dysfunctional traditional Indian values which do not fit in a liberalised economy. More specifically, the compulsion of implementing a ‘Corrective / Preventive Action’ makes a person come out of his/her traditional moorings and thus begins his/her socialisation outside his/her ‘professional caste’. The reinforcing effect of successive improvement inculcates a feeling of team spirit among members of different functional groups. Successive CPAs supported by a suitable reward system and an Indianised version of leadership mentioned earlier create a spiral vortex which continually pulls the organization towards achieving TQM.Finally, this research establishes a link between the soft system methodology and an India specific cultural dimension called ‘context sensitivity’. The researcher argues that it is because of context sensitivity of Indians that no resistance to change was found during ISO implementation in Indian Railways. This also explains why post liberalisation Indians have been able to make a mark in the world.

Thesis (D.P.H.)--University of Michigan.

Thesis (D.P.H.)--University of Michigan.

Les marchés financiers sont traditionnellement considérés comme le lieu où se confrontent une demande et une capacité de financement. Le développement des intermédiaires financiers a toutefois contribué à complexifier les transactions et les nœuds de relations sur les places. L’objet de cette thèse est d’examiner le marché des euro-obligations non plus comme le lieu de rencontre d’une offre et d’une demande dans l’exercice d’un jeu concurrentiel, mais comme une organisation dans laquelle des membres adoptent des rationalités et des modes d’action diversifiés et évolutifs. La méthodologie utilisée articule une étude historique événementielle et une analyse des pratiques inscrite dans la longue durée. Les observations tirées de cette double appréhension sont confrontées, dans le cadre d’une démarche abductive, à des cadres conceptuels constitutifs de la théorie des organisations. Cette confrontation s’opère en trois étapes. Tout d’abord, l’évolution et les pratiques sont étudiées pour montrer en quoi le marché euro-obligataire se comporte comme une organisation, et pas seulement comme un lieu de transaction. Ensuite, les formes prises par cette dernière au cours de son histoire sont identifiées. Enfin, le modèle firme semblant le plus approprié pour caractériser la morphologie ultime du marché étudié, la question du mode de coordination mis en œuvre est envisagée. Au final, il est établi que le marché euro-obligataire s’apparente à une bureaucratie professionnelle. De ce fait, les risques dominants sur ce dernier ne sont plus des « risques de marché » à proprement parler. Ils émanent au contraire de problématiques typiquement organisationnelles : la maîtrise du comportement des membres et la gestion du changement.Ces résultats de recherche doivent contribuer à renouveler le regard porté sur des marchés financiers qui, du fait de la dérégulation, tendent à s’aligner sur ce qui faisait jusqu’à aujourd’hui la singularité euro-obligataire. Ces regards sont avant tout ceux des régulateurs, dont la capacité de contrôle sur les intermédiaires financiers demeure désormais limitée. Ils sont aussi ceux des emprunteurs qui, de facto, s’adressent plus à un fournisseur de fonds qu’ils n’en lèvent auprès d’un marché. / Financial markets are traditionally seen as places where demand for financing meets capacity. However, financial intermediaries have contributed to the growing complexity of transactions and to an emerging relational network within markets. The purpose of this PhD dissertation is to consider the Eurobond market as an organization in which members adopt rationalities along with diversified and evolving courses of action. We used a methodology based on historical events and on a long-run analysis of practices. Following an abductive approach, observations set out of this double perspective are confronted with conceptual frames based on organizational theories. This confrontation is led within three steps. First of all, the evolution and the practices are studied to show why and how the Eurobond market behaves as an organization and not only as a place devoted to transactions. Then, the organizational shapes that it adopts all along its history are identified. To finish with, as the “firm” seems to be its most recent morphology, it is necessary to examine its main coordination pattern. Actually, the Eurobond market appears to be a professional bureaucracy. As a matter of fact, predominating risks onto this place are not “market risks” any more. They mostly derive from typical organizational stakes: the behavioral control of members and management of changes.These research results should contribute to renew points of view on financial markets, since they tend to line up with what used to make the Eurobond market so unique. They may be a source of interest for the regulators who, from now one, face a limited ability to control financial intermediaries. These conclusions may also help borrowers to understand that, de facto, they presently deal more with a fund supplier than they finance onto a market.

No description available.

O assentamento Viamão, localizado no município de mesmo nome, foi o local escolhido para compreender as estratégias de ascensão social de determinados grupos de assentados. Partimos da hipótese de que o espaço de mediação entre o INCRA e os assentamentos está permeado de relações do tipo patrão-cliente, o que possibilita o controle dos recursos públicos por parte do segmento dos assentados que dirigem ou estão vinculados ao MST e, com isso, promovem a ascensão de uma elite política nos assentamentos, com os correlatos prejuízos por parte daqueles que não se enquadram às novas hierarquias. Para dar conta desta tarefa, acompanhamos o desenrolar das ações dos mediadores e as disputas internas pelo controle dos recursos públicos (terra, água para irrigação do arroz, recursos financeiros e até a possibilidade de definição daqueles que devem ser ou não punidos pelo INCRA, órgãos de controle e justiça) entre as duas principais facções internas. Para além das vicissitudes típicas de assentamentos brasileiros, este contou com algumas peculiaridades – grande presença de várzeas, ausência de demarcação por logo período e limitações relacionadas à presença de reservas ambientais – que conformaram uma fraca institucionalização interna e contribuíram para engendrar modos de vida adaptativos. O principal deles foi representado por uma combinação de pluriatividade com arrendamento das várzeas para plantio do arroz por outros assentados. Este processo foi viabilizado por coalizões informais, na forma de conjuntos-ação com elementos de relação patrão-cliente. Constatamos que o grupo ligado ao MST, com ideário socializante e, fundamentalmente, ecologizante, obteve êxito no domínio do espaço de mediação, inclusive pela expulsão daqueles que o opunham. Isto foi possível graças a uma cadeia clientelística que começava nos conjuntos-ação, passava por brokers internos ao assentamento e alcançava as “panelinhas” existentes no INCRA, momento em que o processo se apresenta como uma espécie de clientelismo concentrado, na medida em que somente os líderes do MST conseguem construir pontes entre o buraco estrutural que separa o INCRA dos assentados e consolidar uma doxa legitimadora do discurso militante, causa e conseqüência deste processo. / Viamão The settlement, located in the municipality of the same name, was the venue for understanding the strategies for social mobility of certain groups of settlers. Our hypothesis is that the area of mediation between INCRA and the settlements is permeated by relations of patron-client, which enables control of public resources by the segment of the settlers who run or linked to the MST and thus, promote the rise of a political elite in the settlements, with the related losses by those who do not fit the new hierarchies. To cope with this task, we follow the progress of the actions of mediators and the infighting for control of public resources (land, water for irrigation of rice, funds and even the possibility of defining those who should be punished or not by INCRA, organs control and justice) between the two main internal factions. In addition to the vicissitudes of typical Brazilian settlements, it had some peculiarities - the large presence of wetlands, lack of demarcation for long period and limitations related to the presence of environmental reserves - which have made a weak internal institutionalization and helped engender adaptive lifestyles. The main one was represented by a combination of pluriativity with tenancy of the paddy fields for planting rice by other settlers. This process was made possible by informal coalitions in the form of jointaction with elements of patron-client relationship. We find that a group linked to the MST, with socialist and, essentially, ecological ideals succeeded in the area of mediation, including the expulsion of those who opposed. This was possible thanks to a chain that began in clientelistic joint-action, passed by the internal settlement brokers and reached the "panelinhas" of INCRA bureaucracy, when the process is presented as a sort of clientelism concentrated, in that only MST leaders can build bridges between the structural hole that separates the INCRA of the settlements and consolidate a discourse militant legitimating doxa, cause and consequence of this process.

p. 1-147 / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-03-14T17:43:17Z No. of bitstreams: 2 Marques ISS, Dissertação Final1.pdf02.pdf: 914343 bytes, checksum: f2b56930aa0ce84927ef4f833d322f1f (MD5) Marques ISS, Capa Final1.pdf01.pdf: 118849 bytes, checksum: b470599993cf8feffcd3ec2ffb13aec3 (MD5) / Approved for entry into archive by Tatiana Lima(tatianasl@ufba.br) on 2013-03-14T18:26:34Z (GMT) No. of bitstreams: 2 Marques ISS, Dissertação Final1.pdf02.pdf: 914343 bytes, checksum: f2b56930aa0ce84927ef4f833d322f1f (MD5) Marques ISS, Capa Final1.pdf01.pdf: 118849 bytes, checksum: b470599993cf8feffcd3ec2ffb13aec3 (MD5) / Made available in DSpace on 2013-03-14T18:26:34Z (GMT). No. of bitstreams: 2 Marques ISS, Dissertação Final1.pdf02.pdf: 914343 bytes, checksum: f2b56930aa0ce84927ef4f833d322f1f (MD5) Marques ISS, Capa Final1.pdf01.pdf: 118849 bytes, checksum: b470599993cf8feffcd3ec2ffb13aec3 (MD5) Previous issue date: 2005 / Este trabalho tem como objetivo realizar um comparativo entre os diferentes Modelos de Gestão adotados pelos hospitais públicos do Estado da Bahia: o modelo de gestão burocrático e o terceirizado. Este trabalho de dissertação é embasado no referencial teórico da burocracia de Max Weber, adotado pelo serviço público no Brasil oficialmente na Reforma Administrativa de 1936, e na abordagem do Novo Gerencialismo no contexto da Reforma do Estado, iniciada no Brasil em 1995. Realizou-se pesquisa de campo em 19 hospitais públicos do Estado, sendo 11 (onze) destes de modelo de gestão burocrático e 8 (oito) de modelo de gestão terceirizado, bem como, pesquisa comparativa exploratória, do tipo descritiva e de abordagem quantitativa, sendo o estudo empírico desenvolvido através da coleta, da tabulação, da análise e da comparação de indicadores para caracterização dos modelos de gestão (perfil do gestor e utilização de práticas tradicionais de gestão) e de utilização de práticas contemporâneas de gestão. Observou-se que, na prática, existe correspondência entre o referencial teórico da Burocracia e os hospitais de administração direta da SESAB, e entre os hospitais com modelo de gestão terceirizado e a abordagem do Novo Gerencialismo. Os resultados revelam que a transição do modelo de gestão burocrático para o terceirizado gerou mudanças não apenas no que diz respeito ao perfil do gestor e seu grau de profissionalização, mas também na utilização de práticas tradicionais de gestão (a exemplo de ferramentas de gestão de pessoas, finanças e suprimentos) e na utilização de práticas contemporâneas de gestão. Estas últimas são as principais representantes da implementação do SUS e da perspectiva da abordagem do Novo Gerencialismo (Programas de Qualidade e Tecnologia da Informação). A pesquisa indica que para que os objetivos do SUS e da Reforma do Estado sejam atingidos não é imprescindível que haja parcerias público-privadas, sendo suficiente que haja interesse político na profissionalização da gestão de hospitais públicos de modo que estes alcancem a excelência na qualidade da oferta de serviços aliada à boa gestão dos recursos e redução de custos. / Salvador

Made available in DSpace on 2008-05-13T13:47:38Z (GMT). No. of bitstreams: 1 1761.pdf: 311812 bytes, checksum: d84180d43b7cbc983ac02cf5f26356bd (MD5) Previous issue date: 2004-06-29 / The main subject of the present work is the risk evaluation of long run investment strategies, where the requirement of a practical example led to the use of an Asset Liability Management Model for pension funds, more specifically, to plans with fixed benefit. With the instruments we adopted we believe that the investor whose investment horizon is larger has a more accurate perception of the market risk to which she is exposed, allowing for a portfolio selection that is more in accordance with the goals of management. To that end, the inclusion of decisions variables that aim at quantifying the management objectives – thus going beyond the simple mean-variance model – is of paramount importance. / O tema central deste trabalho é a avaliação de riscos em estratégias de investimentos de longo prazo, onde a necessidade de um exemplo prático direcionou à aplicação de Asset Liability Models em fundos de pensão, mais especificamente, a planos de benefício definido. Com os instrumentos de análise apresentados, acreditamos que o investidor com um horizonte de retorno de longo prazo tenha uma percepção mais acurada dos riscos de mercado a que está exposto, permitindo uma seleção de carteiras mais adequada aos objetivos de gestão. Para tanto, a inclusão de variáveis de decisão que procuram quantificar os objetivos de gestão - indo além do modelo simplificado de média-variância - exerce papel de fundamental importância.

Submitted by WILLIAM CORDEIRO LEITE (williamcleite@gmail.com) on 2016-02-15T20:17:40Z No. of bitstreams: 1 DISSERTAÇÃO versão final.pdf: 1787521 bytes, checksum: 744bbf094b4dd838ab026ab3ad448316 (MD5) / Approved for entry into archive by BRUNA BARROS (bruna.barros@fgv.br) on 2016-02-25T19:05:51Z (GMT) No. of bitstreams: 1 DISSERTAÇÃO versão final.pdf: 1787521 bytes, checksum: 744bbf094b4dd838ab026ab3ad448316 (MD5) / Approved for entry into archive by Maria Almeida (maria.socorro@fgv.br) on 2016-02-26T19:27:25Z (GMT) No. of bitstreams: 1 DISSERTAÇÃO versão final.pdf: 1787521 bytes, checksum: 744bbf094b4dd838ab026ab3ad448316 (MD5) / Made available in DSpace on 2016-02-26T19:27:38Z (GMT). No. of bitstreams: 1 DISSERTAÇÃO versão final.pdf: 1787521 bytes, checksum: 744bbf094b4dd838ab026ab3ad448316 (MD5) Previous issue date: 2015-11-17 / The objective of this research was to identify the aspects of a professional police force found in the specialized literature on the subject and to compare them to the Brazilian Federal Police, using bibliographical, documentary and field research. To this end, we researched the concepts of police professionalization in the literature and determined that its definition is controversial and complex and that the reforms that took place in western police forces, primarily in the USA and England, from the end of the 19th century to the middle of the 20th century, created a bureaucratic police model, with a militarized structure and emphasis on enforcing the law. This model influenced the professional model of Brazilian police forces, and more specifically, the Brazilian Federal Police. Ten primary aspects of a professional police force were identified. These were divided into 18 items, and documentary research was performed to determine how these aspects were present in the Brazilian Federal Police. Some hypotheses/assumptions were formulated concerning the problems that were discovered. Subsequently, quantitative research was performed, through a structured questionnaire, with 25 questions, to a sample of federal police officers with the positions of Agent, Clerk and Forensic Print Analyst of the Federal Police crowded into the Federal Police Station in Foz do Iguaçu, in the state of Paraná, about the aspects found in the documentary research. In the research, we were able to verify that the items with the greatest problems were those related to the police career (class promotion, job duties and performance evaluations), internal control (internal inspection structure and enforcement of the penalty), compensation, courses for class advancement in the career and the democratic relationship among police public servants. Concerning the items with the best assessments, those which stand out were those related to the professional training of the police officer, police ethics and the democratic relationship between the federal police officer and the citizen / Esta pesquisa teve por objetivo identificar os aspectos de uma polícia profissional presentes na literatura especializada sobre o assunto e compará-los com a Polícia Federal Brasileira, utilizando-se de pesquisa bibliográfica, documental e de campo. Para isso, pesquisou-se os conceitos de profissionalização policial na literatura e verificou-se que sua definição é controversa e complexa e que as reformas ocorridas nas policias ocidentais, principalmente nos EUA e Inglaterra, no final do século XIX até metade do século XX, criaram um modelo burocrático de polícia, com uma estrutura militarizada e com ênfase na aplicação da lei. Esse modelo influenciou o modelo profissional das polícias brasileiras, e em destaque, a Polícia Federal brasileira. Identificou-se dez principais aspectos de uma polícia profissional. Estes foram divididos em 18 itens, e realizou-se uma pesquisa documental para verificar como esses aspectos estavam presentes na Polícia Federal brasileira e levantou-se algumas hipóteses/suposições sobre os problemas encontrados. Após, realizou-se pesquisa quantitativa, através de um questionário estruturado, com 25 perguntas, para a população de policiais federais dos cargos de Agente, Escrivão e Papiloscopistas de Polícia Federal lotados na Delegacia de Polícia Federal em Foz do Iguaçu-PR, sobre os aspectos verificados na pesquisa documental Com a pesquisa, verificou-se que, na opinião dos respondentes, os itens com maiores problemas eram os relacionados à carreira policial (promoção de classes, funções do cargo e avaliação de desempenho), controle interno (estrutura de corregedorias e aplicação de penalidade), remuneração, cursos de progressão de classes na carreira e a relação democrática entre os servidores policiais. Em relação aos itens mais bem avaliados, destacam-se os relacionados à formação profissional do policial, a deontologia policial e o relacionamento democrático do policial federal com o cidadão.