Le premier chapitre propose une revue des différents moyens de quantification du bien-être subjectif. Il s'agit des auto-évaluations globales de satisfaction, des mesures en temps réel (DRM et ESM) et de l'indice U. Dans le second chapitre, nous exploitons la base IFLS pour tester l'hypothèse de statut relatif en Indonésie. Le bien-être des indonésiens est positivement influencé par le revenu des agents dans leur entourage. Cette influence positive est clairement plus importante pour les pauvres que pour les riches. Le troisième chapitre examine l'effet de l'obésité sur la santé mentale des femmes mexicaines. Nos résultats montrent que la grosseur des femmes exerce des effets hétérogènes sur leur bien-être émotionnel, avec notamment un effet négatif observé pour les riches contrairement aux groupes de revenu inférieurs et moyens qui semblent tirer satisfaction de leur excès de poids. Les différences également observées selon d'autres dimensions (éducation et ruralité) supportent l'hypothèse liée aux différences de normes sociales. Ce constat est robuste à des estimations alternatives considérant les biais de causalité inverse et de variables omises. Le dernier chapitre étudie la présence d'une prime de la taille dans la vie adulte d'un échantillon d'hommes actifs dans un pays relativement pauvre, l'Indonésie. Les résultats montrent que chaque accroissement d'un centimètre entraîne une augmentation du revenu de 2%. Les conditions socio-économiques des individus durant leur enfance sont à l'origine du quart de cet effet. Les capacités cognitives en expliquent seulement une petite partie. Nos résultats montrent également un effet positif de la taille sur le bonheur. / Recent years have witnessed an upsurge of interest among economists in the measurement and analysis of subjective well-being. The present thesis consists of a survey and three empirical studies relate to the determinants of subjective well-being in developing countries. The first chapter is a summary of approaches used to measure subjective well-being. It analyses the advantages and disadvantages of each approach as well as the theoretical background that lies behind them.The second investigates the presence and the sign of positional concerns in Indonesia. Estimates reveal that relative income positively affects individual well-being. This positive influence is unambiguously more important for the rich than for the poor, and is consistent to various specifications. The third chapter analyses the causal effect of obesity on the emotional well-being of Mexican women, with a special focus on the role of norms. Results point to a negative effect of obesity on emotional well-being among the rich Mexican but positive or insignificant effects among the poor. Heterogeneous effects are also observed along other dimensions such as education and rurality. This heterogeneity is attributed to contrasted body-type norms that characterize different groups. The fourth chapter tests the presence of a beneficial effect of height on different concepts of objective and subjective well-being among Indonesian men. Our analysis concludes to several height premiums. In particular, taller men receive higher wages (because they sort into more lucrative occupations), and are on average happier than their shorter peers.

During the 21st century, the use of digital services has exploded. Companies are getting better at collecting and using data for their own gain. The increased collection of data has contributed to increased privacy concerns among many. This paper examines how a person’s attitude and knowledge about data collection can affect their online behavior. To examine this, a questionnaire survey was conducted. The study's results indicate that there is a paradoxical behavior among the respondents, since most people have a negative view of data collection, but do not take measures to reflect this attitude. Furthermore, the result suggests that knowledge about data collection acts as the primary motivator for taking measures to protect their data.   Keywords: Data collection, online behaviour, privacy paradox, GDPR, attitude, knowledge, privacy concerns / Under 2000-talet har användningen av digitala tjänster exploderat. Företag blir bättre på att samla in och använda data för deras egen vinning. Den ökade datainsamlingen har bidragit till en ökad oro kring personlig data hos många. Denna uppsats undersöker hur internetanvändares attityd och kunskap kring datainsamling kan påverka deras online-beteende. För att undersöka detta utfördes en enkätundersökning. Studiens resultat indikerar att det finns ett paradoxalt beteende hos respondenterna då de flesta har en negativ syn till datainsamling men vidtar inte åtgärder för att spegla denna attityd. Vidare tyder resultatet på att kunskap kring datainsamling agerar som den primära motivatorn för att vidta åtgärder för att skydda deras data.   Nyckelord: Datainsamling, online-beteende, Privacy Paradox, GDPR, attityd, kunskap. integritets-oro

Les études actuelles mettent en avant les liens entre les plans comportementaux et les plans représentationnels ; si le comportement est révélateur de la complexité et de la conflictualité psychique, le discours l’est aussi. Ainsi, par l’intermédiaire de l’activité narrative, cette recherche propose l’étude des représentations mentales, des préoccupations interpersonnelles d’enfants de 6 ans présentant des problèmes de comportements et d’enfants tout-venants. Le point de départ de cette exploration prend appui sur le postulat que l’activité narrative est un processus fondamental du fonctionnement psychique humain et que le contenu, la pauvreté ou la richesse de cette activité doivent être en lien avec la nature des comportements. Pour permettre l’évaluation de dimensions telles que les représentations de soi, de soi avec les autres, de préoccupations interpersonnelles…, nous avons fait appel à la théorie de l’attachement et à la théorie des relations d’objet. Ainsi, les tests projectifs TAT et ASCT ont été utilisés. Nos résultats exposent que chaque groupe possède des fonctionnements psychiques propres et que les liens existants entre les dimensions psychiques étudiées sont interdépendants. Mais également qu’une approche intégrative associant la théorie de l'attachement et la théorie psychanalytique des relations d’objet est possible et utile pour la compréhension des sujets qui ont un fonctionnement social pauvre. Basée sur ces résultats cette étude propose des pistes d’intervention qui visent à cibler davantage les prises en charge des enfants présentant des problèmes de comportement à l’école primaire, ce qui représente pas moins de quelques 200.000 enfants en France. / Recent studies show a link between behavioural and physical indications; that is that, if behaviour shows complex and psychological conflict, then so will speech. This is why this study will examine the narratives of six-year-old children with behavioural problems (which will be followed up by RASED) in comparison with the speech of ordinary children. This study will confirm that the narrative is the fundamental process of the working psyche and its content, poor or good, must be connected to the nature of behaviour. Thus the theories of attachment and of object relations were examined. Certain aspects were looked at such as: the capacity to visualise, consistency of narratives, self-perception, representation of others including the representation of significant people (be it reassuring or not), as well as dominant interpersonal concerns. Projective studies, such as ASCT and TAT, were used and the results showed that each group possessed their own psychological function and that the existing links between these intra-psychological processes are inter-dependent. This study shows that an integrative approach to attachment theory and the theory of psychoanalytical connection with objects is both possible and useful. This is mainly to understand children brought up in socially poor surroundings. To sum up, the results of this study highlight how important it is to use narratives in order to pin point how to take charge of primary school children who exhibit behavioural problems.

Legitimacy is a necessary precondition for a well-functioning judicial system and it can be achieved in a variety of ways. One way of achieving legitimacy, that the Swedish legislator has chosen, is to constitute a system where lay judges work alongside professional judges in the Swedish courts. Lay participation in the courts are thought to fulfill many purposes and one of them is that they are expected to add new knowledge and additional perspectives to the courts. In other words, the Swedish legislator expect the lay judges to have opinions that, if not contrast then at least, complement the opinions of the professional judge. Nevertheless, previous research on Swedish judgements has found that the four members of the court are completely unanimous in about 95% of the judgments in criminal matters that the Swedish district courts delivers. By conducting a survey study this thesis shows that Swedish lay judges and professional judges has differing opinions in a number of matters that, according to the focal concerns theory, influence their sentencing decisions. The results of the study also show that lay judges, in comparison to the professional judges, are more prone to advocate for imprisonment if the perpetrator is deemed guilty. Furthermore, by combining earlier research and theories on the subject, the thesis proposes an explanation to why such a high level of consensus can be observed in the delivered judgements. Lastly, the thesis discusses what implications the study’s results have on the arguments that the Swedish legislator use to justify Sweden’s system of lay judges.

A convergência da Internet com outras redes (telefonia móvel e televisão digital), o surgimento da computação ubíqua e crescente demanda pela computação autônoma, tem favorecido a existência de um ambiente constantemente modificado e altamente dinâmico, caracterizado pelo tratamento e transporte de conteúdo multimídia, heterogeneidade nos recursos, tecnologias de redes e dispositivos de acesso. Este cenário tem exigido a existência de sistemas adaptativos, ou seja, que tenham a capacidade de se adaptar dinamicamente em resposta a mudanças no contexto em que estão inseridos. O projeto de software de sistemas adaptativos que visem atender de forma satisfatória evolução e mudança neste novo ambiente heterogêneo da Internet tem particular relevância e complexidade. Um dos principais desafios é realizar a implementação de comportamentos adaptativos sem entrelaçamento com outras funcionalidades da aplicação, que podem levar a dificuldade de legibilidade e prejudicar a manutenção do código. Este trabalho procura abordar este tema empregando programação orientada a aspectos na especificação e implementação de uma camada de adaptação que atua sobre aplicações multimídia em rede utilizando abordagens de adaptação baseados em servidor. Em particular, através do uso da linguagem AspectJ, é mostrado como promovemos a separação do interesse de adaptabilidade de forma modular para permitir que a camada de adaptação realize configuração estática e dinâmica de processos de transmissão de fluxos multimídia a partir de mecanismos de monitoração do seu ambiente de operação. / The convergence of the Internet with other networks (e.g. Mobile Telecom and Digital Television Networks), the ubiquitous computing raising and the increasing demand on the autonomic computing has favored the existence of a constantly modified and highly dynamic environment. It is characterized by the treatment and transport of multimedia content and resources, network technologies and access devices heterogeneity. This scenario has demanded the existence of adaptive systems, which has the capacity to dynamically adapt based on the context where they are inserted. The software design for adaptive systems, which aim to deal on a satisfactory way the evolution and changes in this new heterogeneous Internet environment, has particular relevance and complexity. One of the main challenges is performing the development of adaptive behaviors without tangled and scattered code along other application functionalities, which could result in code legibly problems, affecting its maintenance. The main purpose of this work is the specification and development of an adaptation layer working in multimedia networked application and using server based adaptation approach, making use of aspect oriented programming. Specifically, through the adoption of the AspectJ language it was showed how the adaptability concern was well modularized by enabling the adaptation layer to perform static and dynamic configuration of the multimedia chains through the monitoring of its operational environment.

[pt] Devido ao tamanho e complexidade dos sistemas de software, torna-se cada vez mais difícil manipular os modelos que os representam. É difícil identificar o impacto de mudanças, modificar, ou reutilizar partes da modelagem em outros projetos porque as características do sistema são, na maioria das vezes, muito relacionadas umas às outras. Métodos tradicionais de modelagem e programação utilizam métodos de separação para minimizar este acoplamento, porém eles priorizam apenas uma dimensão das características do sistema (classes, funções, eventos, dentre outras). Características em outras dimensões permanecem espalhadas e entrelaçadas, i.e, elas são características transversais. Nesta tese, propomos que a separação considerando diferentes dimensões, abordado pela programação orientada a aspectos, seja realizada durante a definição de requisitos. Definimos um metamodelo para integração de características transversais que provê um conjunto de atividades e mecanismos para facilitar a modularização, rastreabilidade, modificação e reuso de requisitos. Estes mecanismos são centrados em uma linguagem que define um novo construto para ser utilizado em linguagens de requisitos tradicionais, possibilitando a descrição e composição de características transversais. Mostramos como aplicar este metamodelo utilizando o V-graph, um tipo de modelo de metas, e realizando dois estudos de caso. / [en] Due to the increasing software complexity, it has been difficult to manipulate the models that represent them. It is difficult to identify the impact of changes, to modify, or reuse model parts in other projects because the system concerns are, in general, strongly interconnected. Traditional modeling and programming methods use separation method to minimize this coupling, however they consider only one dimension (classes, functions, events). Therefore, the concerns in other dimensions continue scattered and tangled, i.e., they are crosscutting concerns. In this thesis, we applied aspect- oriented concepts in modeling requirements. We define a metamodel to integrate crosscutting concerns that provides a set of activities and mechanisms to facilitate the requirements modularization, traceability, evolution and reuse. These mechanisms are centered in a language that defines new constructs to be used in traditional requirements languages, allowing the separation and composition of crosscutting concerns. We present two detailed case studies to show the proposed metamodel instantiated to a goal oriented requirements model, V-graph.

[pt] Vivemos na era da informação, onde o conhecimento é criado numa velocidade nunca antes vista. Esse aumento de velocidade teve como principalrazão a Internet, que alterou os paradigmas até então existentes de troca de informações entre as pessoas. Através da rede, trabalhos inteiros podem ser publicados, atingindo um público alvo impossível de ser alcançado através dos meios existentes anteriormente. Porém, o excesso de informação também pode agir no sentido contrário: muita informação pode ser igual a nenhuma informação. Nosso trabalho foi o de produzir um sistema multi-agentes para busca e classificação de documentos textuais de um domínio específico. Foi construída uma infra-estrutura que separa as questões referentes à busca e seleção dos documentos (plataforma) das referentes ao algoritmo de classificação utilizado (uma aplicação do conceito de separation of concerns). Dessa forma, é possível não só acoplar algoritmos já existentes, mas também gerar novos algoritmos levando em consideração características específicas do domínio de documentos abordado. Foram geradas quatro instâncias a partir do framework, uma aplicação de webclipping, um componente para auxílio a knowledge management, um motor de busca para websites e uma aplicação para a web semântica. / [en] We are living in the information age, where knowledge is constantly being created in a rate that was never seen before. This is mainly due to Internet, that changed all the information exchange paradigms between people. Through the net, it is possible to publish or exchange whole works, reaching an audience impossible to be reached through other means. However, excess of information can be harmful: having too much information can be equal to having no information at all. Our work was to build a multi-agent framework for search and flexibilization of textual document classification algorithms of a specific domain. We have built an infra-structure that separates the concerns of document search and selection (platform) from the concerns of document classification (an application of the separation of concerns concept). It is possible not only to use existing algorithms, but also to generate new ones that consider domain-specific characteristics of documents. We generated four instances of the framework, a webclipping application, a knowledge management component, a search engine for websites and an application for the semantic web.

In accordance with the main aim of the study, a widely accessible, modifiable tool was created for parties interested in maintaining the national electricity supply network and parties interested in informing policy on plug-in vehicle adoption schemes and recharging behaviour control. The Parry Tool enables the user to incorporate present limits to plug-in vehicle recharging demand scheduling as imposed by the state of present technology (no third party mechanism for monitoring and control of recharging), present human travel behaviour needs and existing patterns in electricity usage; into the investigation of the impacts of recharging demand impacts and the design of mitigation measures for deflecting (parrying) worst case scenarios. The second aim of the project was to demonstrate the application of the Parry Tool. The multidisciplinary/interdisciplinary information gathered by the Parry Tool was used to produce national demand profiles for plug-in vehicle recharging demand, calculated using socioeconomic and travel behaviour-estimated population sizes for plug-in eligible vehicles and vehicle usage patterns, which were added to existing national electricity demand for a chosen test week – this was the first scenario subsequently tested. The information gathered by the Parry Tool was then used to inform the design of two demand management methods for plug-in vehicle recharging: Recharging Regimes and weekly recharging load-shifting – these were the second and third scenarios subsequently tested. Unmitigated simultaneous recharging demand in scenario 1 (all vehicles assumed to recharge at home upon arrival home every day) severely exacerbated peak demand, raising it by 20% above the highest peak in existing demand for the year 2009 over half an hour from 58,554 MW to 70,012 MW – a challenge to the generation sector. This increased the difference between daily demand minima and maxima and made the new total demand have sharper peaks – a challenge for grid regulators. Recharging Regimes in scenario 2 split the estimated national plug-in vehicle populations into groups of different sizes that started recharging at different times of the day, with the word ‘regime’ being applied because the spread of start times changed over the course of the test week from workdays to weekend. This avoided exacerbation of the peak and reduced the difference between daily demand minima and maxima by raising minima, providing a load-levelling service. Scenario 3 embellished the Recharging Regimes with workday-to-weekend recharging load-shifting that therefore took better advantage of the often overlooked weekly pattern in existing demand (demand being higher on workdays than weekends), by allowing partial recharging of a segment of the plug-in vehicle population. Limited consideration of the impact of changing vehicle energy usage (for which distance travelled was assumed to proxy in this study) showed that the more vehicles used their batteries during the day, the better the levelling effect offered by Recharging Regimes. Greater utilisation of battery capacity each day, however, can also be assumed to lessen the potential for workday-to-weekend load levelling, because load-shifting depends upon vehicles being able to partially recharge or defer recharging to later days and still meet their travel needs plus keep a reserve State Of Charge (SOC) for emergency and other unplanned travel. Whilst altering vehicle energy usage did not change the finding that unmitigated simultaneous recharging exacerbated existing peak demand, it was noted that when limited mileage variation was considered this sharpened the profile of total demand – the rise and fall of the new peak far steeper than that of the original peak in existing demand. The Parry Tool combines a series of integrated methods, several of which are new contributions to the field that use UK data archives but may potentially be adapted by researchers looking at energy issues in other nations. It presents a novel fossil-fuel based justification for targeting road transport – acknowledging energy use of fossil fuel as the originator of many global and local problems, the importance of non-energy use of petroleum products and subsequent conflicts of interest for use, and a fossil fuel dependency based well-to-wheel assessment for UK road transport for the two energy pathways: electricity and petroleum products. It presents a method for the recalculation and ranking of top energy use/users using national energy use statistics that better highlights the importance of the electricity industry. It also presents the first publicly documented method for the direct consultation and extraction of vehicle-focused statistics from the people-focused National Travel Survey database, including a travel behaviour and household income-based assessment of plug-in vehicle eligibility, used to scale up to national estimates for battery electric and plug-in electric hybrid vehicle (BEV and PHEV) national population sizes. The work presented here is meant to allow the reader to perceive the potential benefits of using several resources in combination. It details the Parry Tool, a framework for doing so, and where necessary provides methods for data analysis to suit. It should however be noted that methods were kept as simple as possible so as to be easily followed by non-specialists and researchers entering the field from other disciplines. Methods are also predominantly data-exploratory in nature: strong conclusions therefore should not be drawn. Rather, the work here should be seen as a guideline for future work that may more rigorously study these combined topics and the impacts they may have upon plug-in vehicle ownership, usage behaviour, impacts of recharging upon the national network and the design of mitigation measures to cope with this new demand.

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2017-09-08T12:09:01Z No. of bitstreams: 1 Gabriel Gallina Jorge_.pdf: 8646831 bytes, checksum: b2c49ebc4a8636a58ae462083fb0db5c (MD5) / Made available in DSpace on 2017-09-08T12:09:01Z (GMT). No. of bitstreams: 1 Gabriel Gallina Jorge_.pdf: 8646831 bytes, checksum: b2c49ebc4a8636a58ae462083fb0db5c (MD5) Previous issue date: 2017-07-07 / Nenhuma / O projeto de Sistema Produto-Serviço abrange a criação de artefatos e suas inter-relações, considerando dimensões tangíveis e intangíveis na composição da oferta e em como isso pode ser entregue ao usuário da maneira mais completa possível. Para atender o usuário é preciso antes compreender quais são suas predisposições (concerns) frente àquilo que deve ser projetado. Através da Teoria dos Appraisals é possível alcançar este entendimento e também instrumentalizar o designer para sua aplicação em projeto. O objetivo desta pesquisa é avaliar o uso de um perfil de concerns organizado hierarquicamente no desenvolvimento de um projeto de SPS, e identificar sua contribuição neste processo. O contexto de SPS estudado são os eventos de comida de rua que ocorrem em Porto Alegre, Brasil. Para a realização desta pesquisa utilizamos primeiramente métodos qualitativos (13 entrevistas em profundidade) para identificar predisposições e elaborar o perfil de concerns de frequentadores e não-frequentadores destes eventos. Em seguida, aplicamos um método quantitativo (survey com 328 usuários) para levantar parâmetros descritivos das afirmativas de concerns enquanto variáveis. A partir deste resultado foi feito um procedimento estatístico de análise multivariada de dados, em que obtivemos uma hierarquia das afirmativas de concerns. O último movimento investigativo é representado por uma etapa projetual, organizada em dois workshops com profissionais discutindo e desenvolvendo um projeto de evento de comida de rua, sendo que apenas um grupo contava com o perfil de concerns hierarquizado. Nossos resultados sugerem que a hierarquização de concerns pode contribuir disponibilizando ao designer recursos mais qualificados sobre o usuário, reduzindo riscos durante o processo projetual, e encaminhando um SPS mais focado nas predisposições do usuário. Estes achados têm implicações práticas e teóricas quanto a pesquisas e processos sobre a perspectiva do usuário no Design de SPS. / A Product-Service System project covers the creation of artifacts and their mutual relationships, taking into account both tangible and intangible dimensions in the composition of the offer and how this can be delivered to user in the most complete way possible. In order to meet the users' needs, first it is needed to understand what their concerns are in relation to what is about to be designed. Through the Appraisals' Theory it is possible to gain this insight and also provide the designer with the tools needed to apply it to the project. The objective of this research is to evaluate the use of a hierarchically organized concern profile in the development of a PSS project and to identify its contribution to this process. The PSS context under study are street food events based in Porto Alegre, Brazil. In order to conduct this research, we have first used qualitative methods (13 in-depth interviews) to identify concerns and elaborate a concern profile for patrons and non-patrons. We have then applied a quantitative method (survey with 328 users) to establish descriptive parameters for the concern statements as variables. A statistical procedure of multivariate data analysis has been performed on these results, obtaining a hierarchy of the concern statements. The last research step has been a project stage, organized in two workshops with professionals discussing and developing a street food event project, with only one group having access to the hierarchized concern profile. Our results show that the hierarchization of concerns can contribute by providing the designer with more qualified resources about the user, reducing risks during the design process, and promoting a PSS more focused on the user's concerns. These findings have practical and theoretical implications for research and processes involving user perspective in PSS design.

Submitted by Maicon Juliano Schmidt (maicons) on 2015-06-18T13:21:52Z No. of bitstreams: 1 Adriana Galli Velho.pdf: 931053 bytes, checksum: 7d4a7920013cf422a87ca120967b12d7 (MD5) / Made available in DSpace on 2015-06-18T13:21:52Z (GMT). No. of bitstreams: 1 Adriana Galli Velho.pdf: 931053 bytes, checksum: 7d4a7920013cf422a87ca120967b12d7 (MD5) Previous issue date: 2015-02-27 / Nenhuma / Esta pesquisa explora de que forma a análise de concerns (que são as disposições que as pessoas trazem para o processo emocional em relação ao produto, neste caso, o scarpin) das usuárias de scarpins pode contribuir para o design de sistema-produto-serviço com foco em estimular experiências positivas entre estas usuárias. Assim, primeiramente, é feita uma revisão teórica das abordagens que permeiam o tema em questão, que são o design estratégico e o design para emoção. O trabalho é amparado pela Teoria dos Appraisals, que trata das emoções que são despertadas através de avaliações (appraisals) que ocorrem como resultado entre a interação das pessoas com produtos ou serviços. Para elucidar estas articulações, objetivou-se principalmente compreender como a construção de um concern profile (que é uma maneira de formatar a compreensão do usuário através das disposições que o usuário projeta sobre determinado estímulo ou artefato) pode contribuir para o design de sistema-produto-serviço (SPS) com foco em estimular experiências positivas entre as usuárias. Como objetivos específicos buscou-se compreender os concerns das usuárias de scarpins em relação ao produto; sistematizar um concern profile com base na análise; e avaliar o potencial da análise dos concerns para o design de sistema-produto-serviços na percepção de designers. Para que se pudesse encontrar resultados relevantes foram realizadas entrevistas em profundidade com usuárias de scarpins e, com base nas categorias extraídas nesta fase, se construiu um concern profile deste público. Na segunda etapa entregou-se estas informações aos designers, através de entrevistas em profundidade, para que assim pudessem avaliar a utilidade do concern profile definido anteriormente para o design de SPSs na ótica do design estratégico. Como resultados foram avaliadas estas demandas das usuárias e feitas conexões com possíveis projetos que estimulassem experiências positivas delas com o scarpin, através das articulações do SPS em consonância com o Design Estratégico. / This research explores how the users scarpins’ analysis concerns (which are the provisions that people bring to the emotional process for the product, in this case the scarpin) can contribute to the system - product - service design focusing on stimulating positive experiences between these users. So, first, is made a theoretical review of the approaches that underlie the subject in question, which are the strategic design and design emotion. The work is supported by the Appraisals Theory, which deals with emotions that are perceived through evaluations (appraisals) occurring as a result of the interaction of people with products or services. To elucidate these joints objective is primarily to understand how to build a concern profile (which is a way to format user understanding through the provisions that the user designs on a particular stimulus or artifact) can contribute to the system - product - service design (SPS) focusing on stimulating positive experiences among users. The specific objectives we seek to understand the concerns of scarpins users for the product; systematize a concern profile based on the analysis; and evaluate the potential of the analysis of concerns for the design system - product-services in the perception of designers. In order to find relevant results were conducted in-depth interviews with scarpins users and, based on the categories drawn at this stage, constructs a profile of this public concern. In the second stage gave this information to the designers, through in-depth interviews, so that they could evaluate the usefulness of concern profile defined above for SPSs design from the viewpoint of strategic design. The results were evaluated these demands of users and made several connections with possible projects that stimulate positive experiences with them scarpin, through the joints of the SPS in line with the Strategic Design.