The Online Clothing Reselling Platforms (OCRPs) industry foresees ongoing significant market growth, building upon the expansion it has achieved in recent years. This trend makes it essential to understand how website usability factors affect consumer behaviour and identify practical opportunities for optimization in this specific context of e-commerce. Through empirical research, this study aims to contribute to the existing gap in the literature by analyzing the effect of usability factors on purchase intention and developing a practical usability framework that can guide designers and developers towards the successful implementation of usability factors that facilitates consumer decision-making and purchase intention.  To address the research gap, a mixed-methods multiple case study approach was utilized, combining a heuristic evaluation, a survey of 186 participants, and usability testing with six participants augmented by eye-tracking software and semi-structured interviews. The research was conducted on two key OCRPs, building upon existing knowledge of website usability factors as well as empirical findings.  The results indicate that navigability, content relevance, credibility, and simplicity are positively correlated with increased purchase intention in OCRPs. The study suggests that these four website usability factors should be prioritized when designing and developing these platforms. Based on these findings, a practical usability framework was created to provide designers and developers with actionable insights that can assist them in prioritizing and optimizing website usability to increase purchase intention. The framework lists practical guidelines per usability factor and demonstrates the factors’ interdependence. The framework is designed to further enable the growth of OCRPs by increasing purchase intention through website usability.

La présente recherche vise à décrire les pratiques d’enseignement mises en place en classe d’éducation préscolaire pour favoriser le réemploi des mots enseignés. De plus, nous identifions, en lien avec les recommandations ministérielles du nouveau programme de l’éducation préscolaire, les contextes à partir desquels les enseignantes observent le réemploi des mots étudiés chez les enfants. L’atteinte de nos objectifs est rendue possible par une étude descriptive auprès de douze enseignantes, intervenant dans des écoles de milieu défavorisé ciblées par le programme Une École Montréalaise Pour Tous (UÉMPT). Ces enseignantes ont reçu une formation approfondie et appuyée par la recherche pour parfaire leur connaissance sur l’enseignement du vocabulaire dans le cadre de la recherche principale collaborative dans laquelle s’inscrit notre propre étude. La consignation des traces d’activités réalisées en classe, les entretiens de suivi hebdomadaires avec les enseignantes et les observations en classe permettent de dresser un portrait des pratiques d’enseignement visant le réemploi du vocabulaire. Dans ces pratiques, plusieurs aspects sont considérés dont la nature de la consigne, l’objectif de l’activité, le contexte du réemploi, etc. / Vocabulary is a major concern for pedagogical specialists designing the French school curriculum for the Quebec Ministry of Education. Vocabulary is not only essential for reading and writing skills, but it has been linked to academic success. The purpose of this research was to describe teaching practices that support the acquisition and use of vocabulary words, in line with the new preschool curriculum. We also wanted to identify in which contexts the teachers observed the use of taught vocabulary. We conducted a descriptive study of 12 teachers working in schools in disadvantaged areas targeted by the UÉMPT program (Une École Montréalaise pour Tous). These teachers received extensive, research-supported training in vocabulary comprehension and instruction through a principal collaborative research, of which our own study is a part. We examined records of classroom activities, weekly follow-up interviews with teachers, and classroom observations. The analysis included the nature of the instruction, the purpose of the activity, the context of the reuse, etc. observations provide a better understanding of teaching practices for vocabulary reuse.

Ayant comme première langue apprise ou d’usage le français, les élèves francophones issu·es de l’immigration récente (EFIIR) sont souvent directement inclus·es en classe ordinaire dans le niveau scolaire de leur groupe d’âge (MELS, 2014d). Elles et ils ne reçoivent généralement pas de soutien particulier puisque l’école considère leur maîtrise de la langue d’enseignement suffisante. Pourtant, ces EFIIR sont confronté·es à des obstacles potentiels de taille (Gosselin-Gagné, 2018a). Pour favoriser leur plein épanouissement, l’inclusion scolaire est alors un concept à mobiliser (Potvin, 2013). S’appuyant sur le socioconstructivisme, elle amène le personnel à reconnaître l’hétérogénéité des profils des élèves et à mettre en œuvre des pratiques équitables et adaptées à leurs besoins. Ce projet de recherche a 3 objectifs spécifiques : 1) documenter les facilitateurs et obstacles à la situation d’inclusion d’EFIIR dans leur groupe classe ordinaire du primaire; 2) dégager des pratiques inclusives et socioconstructivistes qui soutiennent leur situation d’inclusion; et 3) analyser leur situation d’inclusion en fonction de la synthèse retenue et des principes de l’inclusion scolaire. Le type de recherche adoptée est l’étude de cas multiples. La triangulation des données a été assurée par leur collecte auprès de trois types de personnes participantes, soit les EFIIR, leur parent et le personnel scolaire impliqué dans leur situation d’inclusion, et ce, avec des entretiens semi-dirigés. Les résultats se structurent autour de trois études de cas de situations d’inclusion d’EFIIR. Plusieurs facilitateurs, comme le soutien des parents et celui de la personne enseignante titulaire, ont été nommés par les personnes participantes et dégagés à la suite de l’analyse des données collectées. Les EFIIR ont également rencontré divers obstacles en lien avec leurs apprentissages en mathématiques, la diversité culturelle et linguistique du français, et la création de liens d’amitié. Ces facilitateurs et obstacles étaient davantage nommés par les personnes participantes comme étant intrinsèques aux EFIIR, ce qui a suggéré un manque d’adaptation réciproque de la part de l’école. De plus, une variété de pratiques inclusives et socioconstructivistes qui soutiennent la situation d’inclusion scolaire de ces EFIIR a été soulevée tels un protocole d’accueil réfléchi, l’enseignement explicite de l’empathie et l’accompagnement des élèves dans leur socialisation. / Students who have recently immigrated that master French as their first spoken language are often directly included in schools in ordinary classes associated to their age group (MELS, 2014d). They generally do not receive any particular support since schools consider their competencies of the language of instruction sufficient. However, these students face significant potential obstacles (Gosselin-Gagné, 2018a). To promote their full potential, inclusion is a concept to mobilize (Potvin, 2013). Based on the sociocultural theory, it encourages school staff to recognize the heterogeneity of student profiles and intervene in an equitable and adapted way to answer their needs. This research project has 3 specific objectives: 1) to document the facilitators and obstacles to the situation of inclusion of French-speaking students who have recently immigrated in ordinary classes in elementary schools; 2) to identify inclusive and sociocultural practices that support the situation of inclusion of these students; and 3) to analyze their situation of inclusion according to the retained synthesis of inclusive education and its principles. This project is a multiple case study. Triangulation of the data was ensured by collecting them from three types of participants, namely French-speaking students who have recently immigrated, their parents and school staff involved in their situation of inclusion, with semi-structured interviews. The results are structured around three case studies of the situation of inclusion of three French-speaking students who have recently immigrated. Several facilitators, such as support from parents and from the classroom teacher, were named by the participants and identified following the analysis of the data collected. These students encountered various obstacles related to their learning in mathematics, the cultural and linguistic diversity of French, and the creation of friendships. These facilitators and obstacles were often named as being intrinsic to the students, which suggested a lack of reciprocal adaptation on behalf of the schools. In addition, a variety of inclusive and sociocultural practices that supported the situation of inclusion of these French-speaking students who had recently immigrated were raised, such as a thoughtful reception protocol, the explicit teaching of empathy, and the support for students in their socialization.

Since the ending of the Cold War, the defence sector, particularly the areas of military logistics and defence acquisition, has been undergoing a comprehensive transformation. There are several factors that explain this transformation: changes in defence and security policies for nations and organisations; reductions in defence expenditure; participation in Peace Support Operations; Lessons Learned from these operations, especially in the area of logistics; revolutionary development in the area of Information and Communication Technology; emergence of novel Commercial Best Practises in the areas of business and business logistics; and changes in the legislation regarding the conduct of public procurement in Europe. In military logistics, the relatively easily described static supply and support chains of the Cold War Era, designed for military units that stood in preparedness, Just-in-Case, of full-scale military conflicts in Europe, are now being substituted for flexible, dynamic operational supply and support chains, designed for military units that are deployed on Peace Support Operations around the globe. Hence, new types of missions have to be provided for. As a consequence, new military concepts have to be considered; new technology is being implemented; and new Commercial Best Practises are being evaluated, adapted and adopted; in order to enhance performance and ensure Value-for-Money. In defence acquisition, the single Business Model of the Cold War Era, i.e. procurement of equipment, is being replaced by a spectrum of emerging Business Models, ranging from the traditional procurement of equipment, via acquisition of equipment and support, to acquisition of availability and capability, i.e. acquisition of performance. Consequently, new Commercial Best Practises are being evaluated, adapted and adopted; Commercial and Military-Off-The-Shelf products and services are being utilised; and Public Private Participation, Cooperation, and Partnerships are being investigated and initiated; in order to enhance performance and ensure Value-for-Money, while simultaneously mitigating operational risk in the supply and support chains. This licentiate thesis reports on a research project that was commissioned by FMV, the Swedish Defence Materiel Administration, and conducted in order to "study, analyse, and evaluate Business Models regarding how they can handle the new supply concept that a new logistical interface brings about, with a particular emphasis on the risk taking that is part of the business concept". This research purpose was used to formulate three Research Questions: • Research Question 1: How can a generic Business Model for a non-profit, governmental, Defence Procurement Agency be described? • Research Question 2: Which strengths and weaknesses do different Business Models have in the context of defence acquisition? • Research Question 3: Which risks are associated with different Business Models in the context of defence acquisition? Using constructs from: Business Model theory, Public Private Participation theory, defence acquisition theory and practise, and military logistics theory and practise; a generic Public Private Business Model for defence acquisition was developed. The generic model consists of numerous variables, which enables an array of possible configurations. The model was used in a multiple case study to describe and analyse four defence acquisition projects in the UK. The multiple case study demonstrated that the generic Public Private Business Model is useful in order to describe defence acquisition projects. The model has also demonstrated that it is useful in order to analyse acquisition projects, including performance and risk. The Public Private Business Model has demonstrated its usefulness by discovering internal and external misalignments. The internal misalignments are Business Model configurations where the different building blocks are working against each other. The research has revealed examples where the mitigation of operational risk in the supply and support chains creates new risks in other building blocks. An external misalignment occurs when a Business Model configuration works against the deal for which it was designed, or the strategy that it is intended to realise. The research has revealed examples where there is a risk that the Business Model configuration is detrimental to the overarching strategy, e.g. transferring risk to the private sector or incentivising industry to enhance performance. Hence, the Public Private Business Model ought to be useful to identify and eradicate negative patterns and to identify and reinforce positive patterns. The research has revealed three potential generic problems for Performance Based Contracts: a "definition problem" (i.e. what to measure); a "measurement problem" (i.e. when, where and how to measure); and a "comparison problem" (i.e. with what to compare). The research results demonstrate that it must be made explicit which dimensions of performance; e.g. speed, quality, cost, flexibility and dependability; that should be measured, and why others should be omitted. The research suggests that performance must be explicitly specified for any Performance Based Contract in order to avoid any unnecessary problems with interpretations. Furthermore, the research indicates that performance metrics must be explicitly described. In addition, the results emphasise the importance of having an established baseline, against which to compare the measurements of Key Performance Indicators.

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[pt] O gerenciamento de riscos é um dos tópicos de pesquisa mais atraentes dentro do campo da gestão da cadeia de suprimentos. Devido à crescente diversidade e à extensão das cadeias, as questões ambientais tornaram-se hoje um tópico de pesquisa desafiador dentro deste contexto. Além disso, os recentes escândalos ambientais trazem à tona a negligência acerca das questões ambientais por parte de grandes empresas. O presente estudo explora, portanto, a gestão de riscos ambientais na cadeia de suprimentos. Para isso, foi realizada, inicialmente, uma revisão sistemática da literatura a fim de identificar os riscos ambientais presentes nas cadeias de suprimentos de uma empresa, a reação dos stakeholders perante esses riscos, que se desdobram em consequências para as empresas, bem como as estratégias ambientais para mitigação dos riscos. São identificados quatorze riscos ambientais, três principais consequências e dezenove estratégias que se relacionam através de um framework proposto. Posteriormente, um múltiplo estudo de caso é conduzido em três empresas situadas no Brasil, com a finalidade de verificar a relação das variáveis identificadas na literatura com as realidades organizacionais. Constata-se que a maioria dos riscos e estratégias ambientais advindas da revisão da literatura é também observada nas empresas estudadas e, dentre as consequências, as mais citadas pelas organizações são perdas reputacionais e financeiras. A partir dos estudos de casos, é possível complementar e validar os estudos acadêmicos existentes, endossando, assim, a discussão sobre o gerenciamento de riscos ambientais na cadeia de suprimentos. / [en] Risk management in supply chains has emerged as one of the most attractive research topics in the supply chain management field. Due to increasing diversity and the growing size of supply chains, environmental issues have today become a challenging research topic in supply chain risk management. Besides that, the recent environmental accidents bring to light the neglect of environmental issues by large companies. Thus, the present study explores the environmental risk management in supply chains. For this, a systematic literature review is carried out in order to identify the environmental risks present in the supply chain of a company, the reaction of the stakeholders to these risks, which unfold as consequences for the companies, as well as the strategies for mitigating these risks. It is identified fourteen environmental risks, three main consequences and nineteen strategies that are related by a proposed framework. Subsequently, a multiple case study is conducted in three companies located in Brazil, with the purpose of verifying the relationship of the variables identified in the literature with the organizational realities. It is verified that most of the risks and environmental strategies coming from the academic literature are observed by the companies and, among the consequences, the most cited ones are related to the company s reputation and financial consequences. From the cases studies, it is possible to complement and validate the existing academic studies, in order to endorse the discussion about environmental risk management in the supply chain.

Au cours de la dernière décennie, les outils d’enregistrement et de production musicale, les médias sociaux et les plateformes Web de vente et d’écoute de musique en ligne ont radicalement transformé l’industrie de la musique enregistrée. La baisse significative de vente d’albums et les nouveaux modèles de production, de diffusion et de promotion de la musique ont directement affecté les acteurs traditionnels comme les maisons de disques. Pendant que certains prévoyaient la fin de ces dernières au profit de l’autoproduction et de l’autopromotion, d’autres ont suggéré que les maisons de disques indépendantes pouvaient devenir des joueurs incontournables de ce nouvel environnement, pourvu qu’elles s’adaptent et développent une offre de services et une expertise répondant aux besoins réels des artistes. Ce mémoire s’intéresse à la façon dont les maisons de disques indépendantes québécoises perçoivent et utilisent les médias sociaux pour accroitre la visibilité des artistes qu’elles représentent. Dans cette étude de cas multiples, quatre maisons de disques indépendantes québécoises ont été sélectionnées. Des entretiens en profondeur ont été réalisés avec les chargés de projet Web de ces maisons de disques indépendantes afin de connaitre leur perception et leurs usages des médias sociaux, de même que les stratégies qu’ils emploient pour accroitre la visibilité des artistes qu’ils représentent sur le Web. Des données tirées d’observation des activités Web des quatre maisons de disques ont également été collectées. / During the last decade, music recording and production tools, social media, and platforms for selling and listening to music in streaming have radically transformed the industry of recorded music. The decline of album sales and new models of music production, distribution, and promotion have directly affected the traditional actors of the music industry such as record labels. While some predicted that these changes would bring an end to the records labels at the benefit of self-production and self-promotion, others suggested that independent record labels could become an essential part of this new environment, provided they adapt to it and develop new services and an expertise that meet the artists’ needs. This master thesis explores the visibility of independent Quebec music artists on the social web and the role record labels plays in it. In this multiple case study, four independent Quebec music labels were selected. In-depht interviews were conducted with the Web project managers of these music labels to discuss their perception and their usage of Web platforms, as well as the strategies they employ to increase the visibility on the Web of the artistes they represent. Observational data of the Web activities of the four music labels were also collected.