在管理主義的趨勢下，公部門利用公設財團法人來增加行政彈性和效率，使得這類組織被廣泛使用。然而，這類組織除了具有前述的優點，在實務運作上卻出現躲避現行規範，權責不清的問題。因此，讓人好奇這類組織是否存在規範機制， 如何讓這類組織被課責，並且受到應有的規範成為本文研究的重點。 本文藉由研究個案公設財團法人－蘭陽文教基金會，發現這類組織是可以被課責的。從研究中觀察到基金會在協助縣政府承辦童玩節時，從開辦到停辦以及復辦，基金會經歷過不同程度的課責，尤其在議會審議的影響，讓基金會越來越趨向於公部門課責機制。另外，在深度訪談中得知議會的府會關係在課責機制裡扮演關鍵因素，藉由府會關係發揮政治課責的效果，讓基金會進入到課責體系。 研究發現，即便公設財團法人一開始成立目的是為了避免過多的政治干擾，達到行政彈性。然而，從個案研究發現，基金會面對不同時期的課責時，這些課責的背後仍存在著政治因素的影響。課責系統中的政治力量足以讓這類組織面對課責，接受應有的規範，並且讓這類組織進入到課責體系裡。 / Under the trend of managerialism, government-sponsored non-governmental organizations have been widely used to take advantage of their flexibility and efficiency. Many, however, have concerned with the accountability of these organizations. Since they were created to escape regulatory control of existing governing system, a legitimate question to ask is the governability of such governing device. This research uses Lanyang Cultural and Educational Foundation as a case to examine how such organization actually can be held accountable. After several years of undertaking the contract of such the big event as Yilan International Children’s Folklore & Folklore Game Festival (YICFFF), the organization evolved over years to internalize into the political system and thus was more scrutinized by the governmental agencies. Details about institutional evolution and the political factors behind such change are revealed through in-depth interviews in field studies.While the original purpose of such device is to avoid excess politics, politics was eventually brought back in to meet the need of holding the system more accountable.

語言與文化脣齒相依，在語言學習與教學的層面上，文化的概念具有相當程度的重要性，特別是屬於高語境的華語，擁有豐富的文化意涵。華人社會中的民間風俗緊貼日常，是理解生活文化的重要線索。華語學習者能透過習俗傳說的故事性，理解隱含的華人文化背景，避免文化誤解，達到尊重他人，進而培養跨文化的能力。 　　民間故事的教學多置放於中文母語學習者的教育歷程，而在華語文教學的領域，仍以華裔或中高級以上程度學習者為大宗。故本研究以民間文學中的習俗傳說為範圍，中級華語學習者為對象，使用內容分析法找出合適的文化教學主題，文本分析法探析教材與跨文化教學點，並援引前人歸納之文化教材編寫與教學設計理論，做出教學設計，另以調查研究法中的研究工具作為輔助，透過行動研究法檢視華語文教學的實踐。 　　本研究目的有二，一為發展習俗傳說與跨文化概念應用於成人華語課程之教學設計；二為探討習俗傳說與跨文化概念於成人華語課程之實施成效。本文融合ADDIE教學模式之五大步驟，包含分析、設計、發展、實施、評鑑，以及Moran之體驗式學習循環，包括理解內容、理解方法、理解原因、理解自我，作為本研究課程設計模式。並以影音、問卷、訪談等資料等研究工具，作為評估實施成果與修正依據。 　　本文研究結果如下：第一，於教學設計方面，本研究採用兩項教學模式之融合，為ADDIE教學模式及Moran之體驗式學習循環，有助於文化教學更加完整，達到跨文化的範疇，另外，於教材設計中，需針對學習者程度考量詞彙難易度，並注意應符合教學宗旨與課堂設計；第二，於實施成效方面，以習俗傳說為素材之華語教學課程，能夠增進學習者的語言技能，提供文化學習與體驗的機會，達到跨文化的目的。 / Language and culture are inextricably linked. Cultural concepts are considerably important for language learning and teaching, particularly for Chinese, a highly contextualized language with rich cultural implications. Folk customs in Chinese society are closely related to everyday life and can serve as important clues for understanding the living culture. Stories involving customs and legends can help learners of Chinese understand Chinese cultural implications, avoid cultural misunderstandings, achieve respect for others, and develop interculturel competence. The teaching of folktales is usually used in the education of native Chinese speakers. In the field of teaching Chinese as a second language, it is generally restricted to heritage learners or learners at or above the high intermediate level. This study focuses on customary legends in folk literature with intermediate learners as the target group. Content analysis is used to determine appropriate topics for cultural teaching and text analysis to analyze teaching materials and intercultural teaching points. Established theories of cultural materials compilation and instructional design were referenced to inform our own instructional design. In addition, I adopted action research design and developed a survey instrument to use as an aid in examining the practice of Chinese language teaching. The study has two objectives: first, to develop an instructional design for the teaching of customary legends, and intercultural concepts in adult Chinese language courses; and second, to investigate the effectiveness of utilizing customary legends, and intercultural concepts in adult Chinese language courses. ADDIE model (analysis, design, development, implementation and evaluation) and Moran’s experiential learning cycle (knowing about, knowing how, knowing why, and knowing oneself) were used as models for course design. In addition, videos, questionnaires, and interviews were used to evaluate the implementation outcomes, and served as a basis for revision. The results were as follows: First, the two teaching models that were incorporated into the instructional design for this study, the ADDIE Model and Moran’s experiential learning cycle, contributed to the comprehensiveness of cultural teaching and the achievement of an intercultural scope. However, during materials development, it was important to ensure that the degree of difficulty of the vocabulary matched learner levels, and that the vocabulary aligned with the teaching objectives and course design. Second, in respect to the effectiveness of implementation, I concluded that a Chinese language teaching course utilizing customary legends as teaching materials can enhance learner language skills, provide cultural learning and experiential opportunities, and achieve intercultural goals.

自2016年蔡英文政府執政以來，兩岸關係集聚降溫，經貿及政治往來遇冷，文化和教育交流成為海峽兩岸之間的唯一紐帶。在台陸生，特別是學位生，較之交換生在台灣停留時間更長，對台灣的認識和了解也更加廣泛且深刻，其之於兩岸文教交流的重要性不言而喻。學者們提出兩岸化的概念，用以描述衝突地區之間因為文教交流而降低衝突的過程，簡言之，兩岸化認為隨著兩岸的文教交流程度提高，彼此之間的和平程度也會隨之提升。本研究以在台陸生學位生為研究對象，調查其群體特征及在台經驗，探討陸生在台經驗和其對兩岸化認知之關聯。研究通過便利取樣的方式共收集838份問卷，并在此基礎上訪談了13名在台陸生。研究發現，在台陸生對於台灣社會文化滿意度最高，對台灣的政治表現滿意度最低。停留時間、社交狀況、社會參與以及負面體驗對陸生的兩岸化認知有顯著影響。其中，隨著在台停留時間增加，陸生對台的整體滿意度呈現W型分佈；和台灣同學的交流有助於提升陸生對於兩岸交流效果的肯定；在台參加過社會運動的陸生對于大陸的民主化更有信心；而同時，在台遭遇過歧視或霸凌的陸生對兩岸交流保持較為悲觀的態度。陸生對台灣的認知，特別是對兩岸化的認知對台灣以及兩岸關係有著深刻且長遠的影響。本研究之結果希望能為有關部門和學者提供可行之意見和建議，優化兩岸文教交流模式，推動兩岸關係的良性發展。 / After Tsai’s administration took office in 2016, the cross-strait relationship between Taiwan and Mainland China has become quite unpredictable in terms of economic and political communication. Cultural and educational exchange is regarded as the only sustainable interaction, which makes mainland students studying in Taiwan, especially the degree seekers with a deeper and more extensive contact with Taiwan society, an appropriate subject of study when exploring cross-straitization—a model indicates that the growth of cultural and educational exchange raises the degree of peace between Taiwan and China. Based on previous research and existing theory of contact and cultural and educational exchanges, the study examines the possible impact of the Taiwan’s experience on mainland Chinese degree-seeking student perspectives on cross-straitization. It employed questionnaires (838 valid samples) and in-depth interviews (13 samples) in 2016. The study found that Chinese students had a higher perception of socio-culture than the political and economic performance of Taiwan, as well as that time dimensions significantly impact on Chinese student perspectives of Taiwan and on unification; with the passing of time, these students’ views on unification first falls then rises. More contact with Taiwanese students provides a better understanding and potentially closes gaps between China and Taiwan. Likewise, participation in social movement increases Chinese students’ confidence in the democratization of China. In contrast, negative experiences, such as bullying and discrimination, impedes mutual understanding. The findings and discussion address the future research that is needed on cross-strait issues and recommends preventive and remedial measures, as well as policies to improve mutual communication and understanding.

從九二一震災的救援經驗中使我們對非營利組織的救援行為加以肯定及重視，本研究試圖從非營利組織救援行動中四個重要相關議題：資訊傳播、人力動員協調與聯盟合作、賑災款項管理及與政府的互動關係進行非營利組織救援行為的探討；為了使研究結果能切合本土性需求，本研究以國內九二一震災作為研究標的，並以此次震災中六個具指標性的組織作為研究個案。在研究結論中以上述四大議題進行結果檢視，希冀研究所提出之建議，能對台灣未來非營利組織的救援行為有正面積極之貢獻。

本論文係以政策執行理論，就台北市兒童福利政策作一個案分析。 全文壹冊。計分五章，共約五萬字，各章內容要點如次： 第一章為緒論。說明本研究之目的、方法、範圍及限制。 第二章為概念架構。依據福利政策的特性，參考學者論述及個人見解，建構一政策執 行架構，就政策內容（content ）因素及政策網路（context ）因素探討政策執行的 動態過程。 第三章說明台北市兒童福利現況。就台北市兒童福利政策的組織結構，服務網路及其 實施內容做一概述。 第四章為結論。提出本研究之結論及建議。

回溯過去的研究,教師信念對於其教學行為影響非常深遠，但是對於字彙學習策略融入教學這個議題，相關的研究仍然不多。本研究旨在探討高職英文教師對於字彙學習策略融入教學的信念還有實際的教學情形。文獻探討涵蓋字彙教學的發展、字彙學習策略的理論以及教師信念與實踐。 本研究所蒐集到的有效問卷為二百零一份，研究的對象為台灣的高職英文教師。研究方式採用量化的教師問卷佐以質性的教師訪談。共有八位教師參與本研究的訪談。訪談的內容經過整理分析，用來解釋或補充問卷統計的結果。分析問卷時，採用的統計方法有描述性統計、相關係數、單因子變異數分析。本研究的主題如下：(一) 教師信念及教學情形：分別以認知策略、社會策略、後設認知以及學習媒介等策略來探討、(二)教師信念與其實踐情形是否符合，與造成兩者之間不相符的可能原因以及(三)探討影響教師信念與實踐的各種因素。 本研究的主要發現是： 1. 教師對於字彙學習策略融入教學抱持相當正面的態度，而實踐程度是中低等以上。 2. 由於統計顯示教師信念和實踐是正相關，教師實踐和他們的信念大致符合，不過教師所面臨的一些問題如教學時數限制、學生動機、教科書的設計、資源不足等會使他們無法完全遵照其信念於教學。 3. 一些因素如教學年資、教師學歷、學生程度、英語教學時間長短、教師是否參加字彙相關研習，以及是否接觸學習策略相關的研究報告等確實會影響教師的教學信念與實踐。 本研究有助於了解高職英文教師對於字彙學習策略融入教學的信念以及他們實踐的情形，希望能夠提升老師對於策略教學的覺知。研究者對於英文教師、師資培育機構、教育部還有教師書出版社提出建議改善之道，期望能進一步提升高職的英語教學。 / Although research has shown that teacher beliefs play a decisive role in teachers’ instructional judgments and decisions, their beliefs and practices in integrating vocabulary learning strategies have not gained enough attention in the recent English educational forum. This study aimed to explore what attitudes vocational high school English teachers held toward the instruction of vocabulary learning strategies and their practices of the beliefs. Literature review ranged from vocabulary instruction, vocabulary learning strategies to teachers’ beliefs and practices. The participants of this study were vocational high school teachers in Taiwan. The data collection instruments were questionnaire and interview. The former provided mainly quantitative data and the latter qualitative data. A total of 201 valid questionnaires were analyzed and computed by means of descriptive statistics, correlation, t-test and one-way ANOVA. Eight teachers were contacted for the follow-up interviews. Their interview results were utilized to further support and explain the questionnaire data. There were three issues investigated in this study. The first one was teachers’ beliefs and practices in integrating vocabulary learning strategies into their instruction. Teachers’ beliefs and practices of cognitive strategies, social strategies, multiple sources, and metacognitive strategies were discussed. The second was the consistency and inconsistency between teachers’ beliefs and their practices and the possible problems that might cause the inconsistency. The third one was influential factors that affected teachers’ beliefs and practices. Based on the results of the study, major findings were summarized. First, teachers approved highly of the integration of vocabulary learning strategies and the frequency of their practices ranged from low to high. Second, based on the significant correlation of teachers’ beliefs and practices, the relationship was generally consistent. However, teachers were not able to teach what they believed completely. Some of the strategies revealed larger gap due to the problems from the curriculum, students’ motivation, textbook design and teachers’ preparation. Third, variables such as teachers’ teaching experience, educational background, students’ BCT test score, instructional time, teachers’ attendance of workshops and their exposure to related research were found to be significant in affecting teachers’ beliefs and practices. It is hoped that the study can contribute to more understanding of vocational high school teachers’ beliefs and practices in vocabulary learning strategies. Teachers may inspect their teaching process and raise the awareness of integrating vocabulary learning strategies into their teaching. Based on the findings of the study, the researcher further made suggestions to English teachers, teacher education institutes, the Ministry of Education and the textbook publishers. Results of this study might help enhance English teaching in vocational high schools.

本論文提供了一個句子重組試題編製的環境，協助教師編製句子重組試題，同時學生也能夠在此編製環境中練習句子重組試題。 句子重組試題即是要求學生把試題給的一組詞彙組合成特定詞序的正確語句之題型，該試題類型可以檢驗學生對於句型和文法的知識。然而試題所給的詞彙集合往往除了可以組合成教師想要學生回答的正確語句之外，也可以組合成其它的合法語句。為了能辨識學生的回答，把這些合法語句以人工方式逐一建置為答案卻對出題教師造成了負擔。 我們建構了一個電腦輔助句子重組試題編製的環境來減輕出題教師的負擔。為了讓電腦可以恰當地判斷學生的回答，我們的編製環境限制了試題詞彙集的相對位置，藉此約束學生只能排出教師預設的特定答案。同時在出題教師建置試題答案時，我們的編製環境也試圖提供所有可能的合法詞序之語句，供出題教師參考。但本論文的研究經驗顯示要自動協助出題教師預示所有可能的合法詞序之語句卻是一件艱難的工作，而且這一研究問題與語法學有密切關係。 本論文以基礎詞組為主軸，透過合併詞組和史丹佛剖析器的操作建構出英文句子重組試題編製環境，供教師編輯與學生練習。同時，我們在論文中也提報了中文句子重組試題編製環境的初步探討。 / This thesis presents a computer assisted environment for authoring test items for sentence reconstruction. Not only the teacher can author the test items for sentence reconstruction, but also the student can practice the test items in this environment. A test item for sentence reconstruction asks the student to arrange the shuffled words in a correct order, and this type of tests can examine the knowledge of sentence patterns and grammars of the student. However, the rearranged sentence may match with not only the correct sentence that the teacher wants but also other sentences which are legal. But enumerating all possible legal and acceptable answers for judging the answer of the student manually makes the teacher taking a big load. We construct a computer assisted environment for authoring test items for sentence reconstruction to lighten the load of the teacher. For the purpose of judging the answer of the student by a computer easily, the relative locations of the words are restricted so that we can restrict the sentences that the student arranges. When the teacher provides the correct answers, we try to find and return all of the sentences which may be legal for the teacher's consideration. However, our experience shows that it is difficult to find all of the legal sentences for a given set of words, and this problem associates closely with a certain syntactic research work. This thesis depends on basic word groups to construct an environment of test item authoring for English sentence reconstruction by merging word groups and using the Stanford Parser, and report an initial study of an environment of test item preparation for Chinese sentence reconstruction.

近年來全球華語熱的現象促使許多海外大專院校與產業界紛紛投入華語文數位學習的建設。在科技發達與網路功能不斷地提升，以及網路華語文教材和語文學習網站之發展的趨勢下，本行動研究試著以科技融入華語文教學出發，透過網路進行一對一遠距華語文聽力理解教學，首要探討在一對一聽力學習遠距環境中，三位國別與文化背景不同的華語文學習者的聽力理解學習過程與轉變歷程；其次是要了解教師在網路遠距教學上對這三位學習者的教學轉變歷程；最後是以三位學習者的網路學習經驗與教師的教學歷程，透過網路進行華語文一對一遠距教學，了解遠距華語文教學之設計與教材之選取方面須重視的事項。 本研究主要研究對象為三位身在不同國家，華語為第二語言學習的初級學習者，並採用網路免費華語文教材「一千字說華語」和線上免費平台進行遠距一對一教學。研究方法先以發展聽 力理解教學：研究對象接受二十週的聽力理解課，每次一小時，共計二十堂課。接著透過行動研究法，應用訪談與問卷蒐集三位個案學習者的經驗與感受，佐以教師的教學省思，以深入了解此教學行動。所有聽力理解教學包括問卷調查、學習者回饋、教學省思、訪談資料等紀錄都用來分析本研究教學的實施情況，同時也參考學習者每堂課的前、後測成績做進一步的探究與結論依據。 研究結果顯示，透過一對一遠距教學情境與網路科技資源應用在華語文聽力理解教學中，遠距學習者對網路學習環境、一對一遠距教師之教學、以及網路華語文教材等方面，皆持正面看法與回饋。問卷及訪談結果顯示三位學習者都同意網路一對一教學可以彌補學習者週遭學習環境之不足與困難，同時可以提升學習者華語文學習能力的自信心，進而培養其日後華語文持久的學習動機。本研究能協助網路對外華語文教師了解藉由網路遠距第二語言初級學習者的需要，並提供教學設計參考，作為其開課前的準備，與提升其教學品質與成效。研究成果亦提供對外華語文數位學習教材編寫與製作之回饋與建議。 / In recent years, the phenomenon of the Chinese language learning has driven many overseas tertiary institutions and industries to invest in the construction of digital learning technologies. The trend of technological advancement and network functioning continues to improve as well as online Chinese language resources and language learning websites. This action research attempts to integrate technology into one-on-one tutoring sessions for Chinese listening comprehension through the internet. The first objective of this research is to explore the process of learning and the challenges and experiences the students face via online one-on-one distance learning. Secondly, it is to understand the process and the changes of teaching style toward the students via the internet. Lastly, it is to understand the important aspects of design and selection of Chinese teaching materials through the students' learning experience and the teachers' teaching process. This study focuses on three beginning Chinese learners from different countries and cultural backgrounds and making use of free online teaching materials provided by "Speak Mandarin in One Thousand Words" via a free online platform for distant tutoring sessions. The methodology to develop listening comprehension is that all the students will have a total of twenty classes, with each class lasting for an hour. The research section is based on interviews and questionnaires observing the students' experiences and feelings combined with the teacher's reflections and to gain insight on the teaching actions. The students’ pre-test and post-test score in each class are referred in order to further explore the basis and conclusion. The interviews and records are used to analyze the implementation of the research through teaching. The results of the study show positive opinions and feedback regarding one-on-one distance learning and the teaching methodology with the online Chinese language materials. The questionnaire and interview results show that the students agreed that one-on-one online teaching can compensate the shortcomings of students in a traditional learning environment. This study therefore concludes non-traditional methods of teaching can enhance the confidence in the learner with their ability. Even without a Chinese physical environment, distance teaching can still motivate students to learn Chinese. This research can help teachers to understand student needs via online one-on-one and it could help provide teachers designing the most effective ways of teaching. The research results also provide feedback and suggestions on the preparation and production of Chinese teaching materials.

本研究旨在了解職前華語文教師學習外語的歷程、語言學習信念與教學信念，屬質性個案研究。對象為華語文教學研究所四位台籍研究生，聚焦於外語學習歷程、外語學習信念、外語教學信念三大主軸，以深度訪談作為資料收集方法。訪談內容及範圍主要參考了Horwitz（1985）語言學習信念研究的BALLI 模式以及Johnson（1992）與張碧玲（2000）設計的語言教師教學信念問卷。研究發現包括：（一）不同時期的外語學習經歷對個案職前教師的學習及教學信念起了「學徒式的觀察」、信念的轉變及「濾鏡」等作用。（二）透過對個案的學習及教學信念探討，可以看到信念具有多層次的特質。而其中較整體面向的信念與較個別層次的信念，呈現了相互支持、矛盾等關係。（三）教學信念隨著背後所隱藏的動機不同，不能以因果關係作解釋。（四）個案教師基於不同的學習經歷、學習信念及教學信念，在教學上建構了與社會文化情境相關，同時也具有個人意義的教學理論。最後建議華語文師資教育應提供機會讓職前教師了解自我語言學習及教學信念，以及更多教學實務的機會，以讓他們在教學行動中反思，也在反思中進行教學。華語文教師本身亦可以利用自我的外語學習經驗作為反思的工具，時時保持成長的動機與內省的能力。此外，華語文教師也應對教學現場及環境文化等因素有所知覺，這樣才能促進有效的教學。 / This qualitative case study aims to understand the TCSL ( Teaching Chinese as a Second language ) pre-service teachers’ foreign language learning experience, language learning beliefs, and teaching beliefs. The participants are four Taiwanese postgraduate students from the department of TCSL in a university in northern Taiwan. The study focus on three aspects: foreign language learning experience, language learning beliefs, and teaching beliefs. In-depth interviews are conducted as the data collection method, informed by Horwitz’s (1985) BALLI model as well as Johnson (1992) and Zhang (2000). The findings include that (1) the four pre-service TCSL teachers’ foreign language learning experiences, serving as a filter, afford “apprenticeship of observation” which leads to changes in beliefs, and (2)beliefs are multilayered, involving both supportive and contradictory relationships. (3) Teaching beliefs are not necessarily consistent with each other because of different intentions lying behind. It is difficult to regard them as having a simple cause-and-effect relation. (4) Based on different learning experiences, learning and teaching beliefs, the four pre-service teachers construct their own personal theories toward teaching, which are not only socially relevant but also personally meaningful. Finally, the study suggests that language teacher education needs to provide sufficient opportunities for pre-service teachers to understand their own learning and teaching beliefs. It is also necessary to provide opportunities to engage them in authentic teaching contexts so that they could reflect on their teaching beliefs in real-world pratice. TCSL teachers need to be encouraged to use their own learning experiences as a reflective tool to sustain their passions for teaching.

近年來全球學習華語文蔚為風潮，且隨著資通訊科技和網路快速發展，華語文教學更逐漸向「數位學習」發展。臺灣僑務委員會為提供海外華僑及外籍人士學習華語文，設立「全球華文網」，該網站至2011年為止已突破四千萬的瀏覽人次，使用者眾。本研究即以「全球華文網」為研究個案，旨在探討該網站的優使性，進而歸納網站的優勢和尚待改進之處。希望透過本研究了解華語文教學網站使用者平日需求，及理想的網站應具備哪些功能，對未來建置類似的華語文教學網站時有所助益。 本研究之研究目的可分為以下四項：(一)探討華語文教學網站的內容和網站使用者需求。(二)探討優使性評估定義與優使性測試方法。(三)探討華語文教學網站之優使性及使用者滿意度。(四)分析使用者優使性評估結果，找出網站缺失與改善方向，歸納建議作為未來建置華語教學網站之參考。 本研究採用深度訪談、優使性測試和優使性問卷調查三種研究方式，研究對象為華語文教學學位學程博碩士生及華語文教學學分學程大學生二者。透過實證研究得出以下五點結論：(一)華語文教學課程修習者常使用的網站可分為三類：資料查找、教學輔助、提供相關資訊；(二)使用者使用教學網站通常是任務導向；(三)使用者不滿意「全球華文網」之優使性；(四)「全球華文網」亟待加強網站之分類與名稱、資源整合、檢索功能三者；(五)使用者對「全球華文網」抱持正面且期待的態度。 根據以上結論，本研究也提出建議，希望作為建置類似網站時之參考。首先網站應從使用者的角度出發，思考如何給予最簡單有效的功能，如教學網站在建立前應先釐清建置目的和使用對象，才能進一步提供相對應之資料；網站的選單名稱應易於理解，各項資源應給予簡單說明；教學網站可就使用者之身分不同提供其相對應的使用介面和資源，以上各項功能用以幫助使用者節省摸索網站的時間。此外，網站也應定期進行使用者滿意度調查以及優使性評估，使用者提供的寶貴意見是網站改進的依據，而透過優使性測試，則能夠讓網站建置人員了解使用者操作的實際情形，彌平雙方的認知差距。定期的評鑑能讓網站了解優缺並即時改善和加強功能，以符合使用者的需求。