The subject of this thesis is the consumer protection in the tourist industry in the Czech Republic. The thesis is divided into four parts. The first part deals with the consumer protection in the Czech Republic in general. There is determined the term "consumer" and stated the list of legal enactments related to this issue. The second part is concerned with some duties of tourism service providers from the view of public law. The third and fundamental part of this thesis deals with contract law in tourism. There are examined the most usual contract types in this area, especially package travel contract. In the last part I mention consumer law enforcement in the Czech Republic. This part is aimed at the Alternative Dispute Resolution Project.

The thesis in its theoretical part deals with problem of a domain name and alternative dispute resolution definitions. The view on the domain name definition is described both in Czech legal order and the international context. Rules of registration and using domain names are defined not only by the state law but also and above all by private rules formed by generic and country code top level domain administrators. Analyses of these legal sources and theirs comparison is necessary presumption for legal discretion of further development. Missing legal definition causes many problems which are shown in the context of concrete court and administrative decisions in the Czech Republic. Especially important are relations between domain names and trade marks, trade names, right to protection of person and the law of unfair competition. For definition of an alternative dispute resolution a special method of Aristoteles' logical square was used and applied on conditions of disputes resolution. The object of interest in the second practical part of the thesis is a legal regulation of .eu domain names. After necessary definition of legal sources, especially on secondary law level of the European Community, follows in practical part analysis of decisions concerning .eu domain name disputes issued by alternative procedure provided by the Czech Arbitration Court attached to the Economic Chamber of the Czech Republic and Agricultural Chamber of the Czech Republic, in the year of 2007. Essential part of this analysis is formation of domain name "case law".

Procedural aspects of mediation in EC law Eva Rivera, 2011 1 Abstract The objective of this dissertation is the determination of the significance of procedural aspects of mediation and the answer to the question to what extent it has been considered within European Union law. The research is based on the assumption that the acknowledgment of a procedural relevance of mediation is crucial for its overall effectiveness. Mediation is besides its feature as a communication technique becoming ever more important as a dispute resolution procedure for civil and commercial conflicts in Europe. In this context the role of mediation within and in relation to other procedures for the resolution of disputes has to be considered. While on one hand the terminology and the differences between mediation and other forms of Alternative Dispute Resolution (ADR) as well as certain judicial attempts of settling disputes may not always be easily determined, on the other hand, it can be stated that the ADR form of mediation is beyond its early stages and clearly shows its own procedural relevance. The comparison of European national jurisdictions in the field of mediation leads to a core definition of mediation as a voluntary process where a third person without the authority to pass a binding decision over the dispute between...

La réalité économique vécue aujourd’hui, principalement par les pays européens, apporte,en même temps qu’une naturelle préoccupation, un nouvel horizon de pensées, un souffle de nouvelles idées. La pratique a montré qu’une réduction des dépenses publiques n’est pas la solution la plus fiable pour répondre à la crise de la dette publique. La présente thèse se propose de démontrer que l’investissement dans la performance de la perception fiscale peut être une puissante prophylaxie. Au lieu de diminuer les dépenses générées par les plus divers services publics, la meilleure politique à adopter est le développement de la performance de l’Administration fiscale. Dans le texte, nous décrirons la performance d’une administration qui parvient à percevoir les ressources nécessaires au fonctionnementde l’État, avec un minimum de dépenses et en causant un préjudice moindre aux contribuables, dont les intérêts et les satisfactions sont préservés au maximum. Il s’agit d’une définition générale qui n’est pas restreinte à l’analyse d’une certaine ordonnance.Notre objectif est de construire une notion universelle, applicable en tout lieu. De la même manière, nous chercherons à identifier les moyens généraux qui promeuvent l’objectif de performance de l’Administration fiscale. Il ne fait pas de doute que cet objectif ne peut être atteint qu’en rendant le travail de l’administration plus pratique. Le « principe de praticité » aide exactement à la diminution des multiples tâches. Cet objectif est complété par la privatisation de certaines activités liées à la perception des impôts. Au-delà de la réduction du travail du Fisc, nous comprenons qu’il est nécessaire d’investir dans les mesures de contrôle et de diminution des litiges, qui en plus de dégrader la sensible relation entre administration et contribuable, retarde l’encaissement des impôts, ce qui a un impact négatif au niveau de la perception fiscale. Cet objectif peut être atteint par le biais du développement du consentement à l’impôt et de l’adoption de moyens alternatifs de résolution de litiges fiscaux. / The economic reality lived today primarily by European countries, along with a natural concern, brings a new horizon of thoughts, a breath of new ideas. The practice has already shown that cutting public spending is not the most reliable output to the Government debt crisis. What is intended to demonstrate with this thesis is that the investment in tax collection performance can be a powerful prophylaxis. Instead of reducing spending accomplished with the most diverse public services, the best policy to be adopted is the development of tax administration performance. In the text, we describe as performer the Administration which manages to raise the resources needed to perform its functions, the State with the least expenses for the minor nuisance caused possible for taxpayers, in which their interests and satisfactions to be preserved as much as possible. This is a general definition that is not restricted to a particular land-use analysis. Our goal is to build a universal notion applicable anywhere. Similarly, we seek to identify a general meanswhich promotes the objective of making the effective tax administration. There is no doubt that this goal can only be achieved if the work of the Administration becomes more practical. The "principle of practicality" helps exactly in the reduction of multiple tasks. This is complemented through the privatization of some activities related to tax collection. In addition to reducing the work of tax authorities, we understand that it is necessary to invest in control measures and reduction of disputes, which in addition to degrade the sensitive relationship between administration and taxpayers, slows the receipt of taxes, causing a negative impact on the level of revenues. This goal can be achieved, mainly through the development of consent to tax and the adoption of alternative means of dispute resolution.

Afin de répondre aux attentes de la société malgache, une proposition de loi relative à la responsabilité médicale doit être en cohérence avec la vision locale de la pratique médicale. À Madagascar, l'issue d'un acte de soin est supposée émaner de la divinité et ne saurait être maîtrisé par le soignant. De fait, l'aléa thérapeutique s'insère dans le droit médical local. Le médecin n'est pas tenu de réaliser une guérison; il doit prodiguer des soins consciencieux et conformes à la science. Ceci étant, la culture malgache est sensible à toute atteinte corporelle subie par la victime d'accident médical. Le cas échéant, le médecin fait un "geste" de courtoisie à l'égard de la victime. Ce "geste" peut ne pas représenter l'intégralité du préjudice mais il participe au respect de la victime. Ainsi, à Madagascar, l'obligation médicale de réparer vise la reconnaissance de la douleur du patient et non la réparation quantitative du préjudice. Sur ce point, une divergence se dessine avec le droit français lequel préconise la réparation intégrale pour les atteintes corporelles. Les modes alternatifs de résolution des conflits présents dans les deux systèmes juridiques, dénouent cette divergence. / To come up to the Malagasy society's expectations a legal act on medical responsibility should be coherent with the local conception of medical practice. In Madagascar, the public opinion is convinced that medical practice has to deal with a divine action out of the physician's control so that the legal concept of therapeutic risk is therefore accepted. The physician is only required to assume the continuity of the service and to provide his or her best care to patients. Meanwhile Malagasy culture shows an extreme compassion towards people suffering of bodily injuries mainly when these wounds result from a malpractice. To prevent a godly punishment doctors usually have to donate to their injured patient. This helps to preserve the physician's reputation and his or her relationship with the patient. Medical duty in Madagascar is more a matter of recognition of the patient's pain than a procedure of compensation. French legal system is different as it promotes the complete compensation in case of malpractice. However, both legal systems are similar when proposing alternative process to resolve conflicts.

Pourquoi certains crimes d’État ou de masse sont-ils jugés au sortir d’un régime autoritaire ou d'une guerre civile, tandis que d'autres épisodes de violence voient leur traitement judiciaire en suspens ? Pourquoi passe-t-on parfois par des procédures ou institutions dites de « réconciliation » ? Ces dernières constituent-elles des formes de contournement de la justice ? La thèse tente de répondre à ces questions à l'aune d'un cas de violence survenu en 1984 en Indonésie. Tranchant avec un climat national souvent qualifié d'impunité des auteurs suspectés de violations graves passées, la « tragédie de Tanjung Priok » n'est pas restée sans suites. En 2003, cinq années après la démission de Suharto, quelque quinze militaires qui avaient été déployés sur les lieux lors du massacre furent jugés pour « crimes contre l'humanité » devant un tribunal national ad hoc des droits de l’homme. Or, une charte de « réconciliation », dite charte d'ishlah, se référant au droit islamique, signée avant le procès par les accusés et une partie des victimes, a déclenché une controverse et suscité l'embarras des acteurs institutionnels. Pour comprendre les enjeux de cette « réconciliation », ce travail fait dialoguer une revue comparative des mécanismes de justice transitionnelle à l'échelle internationale, avec un portrait de l'Indonésie en transition et une reconstitution historique des scènes-clés et polémiques ayant marqué l'ensemble d'une l'affaire qui s'étend sur plus de vingt ans. La thèse se démarque des descriptions surplombantes des lendemains de violence en insistant sur les dynamiques locales à l’œuvre sur une temporalité longue, à partir de sources variées (entretiens, tracts, procès, presse), depuis la contestation souterraine de la violence sous Suharto jusqu'aux années 2000. L'approche ici développée se distingue néanmoins des analyses centrées sur le déterminisme des structures pour mettre en lumière les effets de concaténation générés par la mondialisation des pratiques de justice transitionnelle. / Why are some state or mass crimes judged in courts after a civil war or the fall of an authoritarian regime, while other episodes of violence see their judicial treatment suspended ? Why do they sometimes go through so-called “reconciliation” procedures or institutions? Are these forms of circumvention of justice ? This thesis is an attempt to answer these questions in the light of a case of violence in 1984 in Indonesia. In full contrast with a national climate often referred to as impunity of suspected perpetrators of serious past violations since the transition, the “tragedy of Tanjung Priok” has not remained without judicial consequences after the fall of Suharto in 1998. In 2003, about fifteen soldiers who were deployed on the scene during the bloody events were charged and tried for “crimes against humanity” before a national ad hoc human rights court. However, a charter of “reconciliation”, called ishlah charter, referring to Islamic law, signed before the trial between suspected perpetrators and some of the victims sparked off a controversy and the embarrassment of institutional actors. To understand the stakes of this “reconciliation”, this work makes an extensive review of the evolutions of transitional justice mechanisms on an international scale dialogue with a portrait of Indonesia in transition and a historical reconstitution of the key scenes and the controversies that have arisen over the course of this whole affair, which extends over more than twenty years. Thus, this thesis departs from disembodied descriptions of post-violence in order to insist on local dynamics at work on a long temporality, this being based on manifold sources (interviews, tracts, trials, press), from underground contests of State violence during Suharto's era up to the 2000s. Yet, it should also be distinguished from analysis in terms of determinism of structures and, conversely, puts the stress on the concatenation effects generated by the globalization of practices of transitional justice.

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2018-12-05T11:47:53Z No. of bitstreams: 1 Michelle Camini Mickelberg.pdf: 1458856 bytes, checksum: 95337ba92fbee6a0bab8e23ff718cc3f (MD5) / Made available in DSpace on 2018-12-05T11:47:53Z (GMT). No. of bitstreams: 1 Michelle Camini Mickelberg.pdf: 1458856 bytes, checksum: 95337ba92fbee6a0bab8e23ff718cc3f (MD5) Previous issue date: 2018-10-26 / The research investigates whether the application of the transaction in tax law, understood as one of the possible outcomes of the consensual methods of dispute resolution, is compatible with the Brazilian judicial system and, in case it is, what are the limits imposed by the legal system to its federal regulation. This work starts with the assumption that language is constitutive of reality and seeks to identify what are the possible meanings of the word transaction; starting from the characteristics of the out-of-court methods of dispute resolution and the civil transaction, as well as from the analysis of the rule described in article 171 of the National Tax Code (CTN), a definition of the tax transaction concept is built. In face of the definition of this institute, this work studies the elements of the rule to be introduced by the Federal Legislative Power, as well as its compatibility with article 3rd of the CTN, with the constitutional norms that rule the national tax system and with the public interest. This work also analyzes the possibility of a legal claim on the transaction and the legal consequences resulting from possible flaws in the agreement between the State and the individual. Closing the research, this work investigates the cost-benefit in the insertion of a federal law regulating the tax transaction, taking into consideration the incentives generated on taxpayers for such legislative choice, the economic benefits reaped by the Fiscal Authority in the adoption of this institute and whether the perspective of an agreement with the State could increase tax evasion and corruption. Finally, the previous experiences of tax transaction in states and local legislations is analyzed considering the resulting conclusions of the present study / A pesquisa investiga se a admissão da transação, entendida como um dos resultados possíveis da autocomposição, em matéria tributária, é compatível com o sistema jurídico pátrio e, em caso afirmativo, os limites impostos pelo ordenamento para uma regulamentação do instituto em âmbito federal. Para tanto, parte-se da premissa que a linguagem é constitutiva da realidade e busca-se identificar as acepções de sentido do termo transação; a partir das características dos meios alternativos de solução de conflitos e da transação civil, bem como da análise da norma de competência prevista no artigo 171 do Código Tributário Nacional (CTN), constrói-se uma definição do conceito de transação tributária. À luz da definição do instituto, estudam-se os elementos da norma a ser introduzida pelo Poder Legislativo Federal, bem como a sua compatibilidade com o artigo 3º do CTN, com as normas constitucionais que regem o sistema tributário nacional e com a indisponibilidade do interesse público. O trabalho analisa, ainda, a possibilidade de rediscussão judicial dos termos da transação e as consequências jurídicas decorrentes de possíveis vícios no acordo entabulado entre o Poder Público e o particular. Encerrando a pesquisa, investiga-se o custo-benefício na edição de lei federal regulamentando a transação tributária, levando-se em consideração os incentivos gerados nos contribuintes por tal escolha legislativa, as vantagens econômicas para o Fisco na adoção do instituto e se a perspectiva de acordo com o Estado incrementaria a evasão fiscal e a corrupção. Por fim, expõe-se a experiência da transação tributária em outros entes da federação, confrontando-se as respectivas legislações com as conclusões resultantes do presente estudo

O presente trabalho destina-se a examinar as perspectivas ao uso de meios extrajudiciais de resolução de conflitos para a composição de conflitos coletivos no Brasil. Para tanto, serão analisadas as principais características da negociação, mediação, conciliação e arbitragem, identificados os requisitos de admissibilidade para o uso de tais técnicas e explicitados os elementos a serem considerados no exame de adequação do uso de meios extrajudiciais. Além disso, serão examinadas as principais características dos direitos difusos, coletivos stricto sensu e individuais homogêneos, assim como as regras processuais pertinentes à legitimação e coisa julgada no processo coletivo. Mais adiante, o presente trabalho tentará sistematizar hipóteses sobre o cabimento e sobre a adequação das técnicas extrajudiciais para a resolução de conflitos que envolvem direitos coletivos. Ao final, será possível concluir que tais direitos podem e devem ser resolvidos por meio de técnicas extrajudiciais, em especial por meio da negociação, da conciliação e da arbitragem. / The following work aims at examining prospects in the use of alternative dispute resolution techniques in Brazilian class actions. To this end, it will, at first, analyze negotiation, mediation, conciliation and arbitration main characteristics. Also, admission criteria for each of these dispute resolution techniques will be identified and the elements that should be considered for the adequacy exam will be outlined. Further on, the three kinds of Brazilian class action and the main characteristics of each class procedures will be examined, with special concern to procedure laws pertaining legitimacy and res judicata. Moreover, the paper will systematically study the hypothesis in which extrajudicial conflict resolution techniques may be applied and the adequacy of their use in cases encompassing collective rights. Finally, in its conclusion, it will be demonstrated that extrajudicial techniques can be used to solve conflicts involving collective rights, mainly through negotiation, conciliation and arbitration.

Le Mercosur est une organisation d’intégration économique régionale regroupant l’Argentine, le Brésil, le Paraguay, l’Uruguay et le Venezuela. Ayant un but essentiellement économique à l’origine, son traité constitutif ne laissait prévoir aucun développement dans le sens d’une éventuelle préoccupation concernant la protection des droits de l’homme. Suite à la crise institutionnelle du début des années 2000, les États membres ont été obligés à repenser le format du groupe et ont privilégié un modèle qui diminuait l’approche économique au profit d’un Mercosur plus politique, mis en œuvre dans le Programme de Travail 2004-2006. À partir de ce moment, une architecture institutionnelle et normative s’est développée au sein du Mercosur sur une thématique plus politique et concernant aussi spécifiquement les droits de l’homme. La question qui se pose est donc de savoir à qui revient la compétence d’apprécier des questions de violations relatives aux droits de l’homme au sein du Mercosur : à un contrôle interne par les organes composant le système de résolution des différends du Mercosur ou à un contrôle externalisé par les organes du système interaméricain de protection des droits de l’homme ? La place des droits de l’homme dans le Mercosur à la lumière de l’expérience européenne est une étude sur les droits de l’homme dans le Mercosur sous un angle comparatiste avec le droit de l’Union européenne. / Mercosur is a regional economic integration organization comprising Argentina, Brazil, Paraguay, Uruguay and Venezuela. As Mercosur was originally established for economic purposes, the constitutive treaty does not contain provisions on the protection of human rights. An institutional crisis in Mercosur in the early 2000s forced the Member States to rethink the design of the organization. At the end, a more political model was chosen instead of the original purely economic approach, which was implemented in the Working program 2004-2006. From that moment onwards, an institutional and normative architecture was developed implementing its more political character, including provisions on human rights. This evolution triggers the question of who has the authority to determine issues relating to violations of human rights in Mercosur and via which procedure should this take place. Should the dispute resolution organs of Mercosur be in charge via internal control or is itpreferable that the monitoring will be outsourced to the Inter-American system of protection of human rights? The place of human rights in the Mercosur in the light of the European experience is a study on human rights in Mercosur from a comparative perspective with the law of the European Union.

Made available in DSpace on 2016-04-26T20:23:51Z (GMT). No. of bitstreams: 1 Caio Eduardo Aguirre.pdf: 1195708 bytes, checksum: 8c6704038a3cf79a311f911c1d61c8cb (MD5) Previous issue date: 2015-09-17 / This work analyzes the private mediation and the possibility of its application in the environment of family-owned companies. An old means of conflict resolution, mediation resurfaces in today s society with a prominent role, boosted by the crisis in the Judiciary and the certainty that court judgments not always are the best way to solve problems. Recommended in situations in which the parties have a continuing relationship, mediation may, and in fact should, be used in the context of family-owned companies. Such companies have also been attracting the scholars attention due to their peculiarities and the challenge that it is to perpetuate them in an environment where professional activities and affective relationships among family members coexist. This study addresses the characteristics of both mediation and family-owned companies, with the purpose to show that there is great compatibility between them. The ways in which mediation may be enabled in this corporate environment are also analyzed, which requires a study on corporate governance focused on family-owned companies / O presente trabalho analisa a mediação privada e a sua possível utilização no ambiente das empresas familiares. Meio antigo de solucionar conflitos, a mediação ressurge com destaque na sociedade atual impulsionada pela crise do Poder Judiciário e pela constatação de que a sentença judicial nem sempre é a melhor forma de solucionar problemas. Indicada para situações nas quais as partes têm uma relação continuada entre si, a mediação pode e deve ser usada no contexto das empresas familiares. Estas empresas vêm, igualmente, atraindo a atenção dos estudiosos por suas características peculiares e pelo desafio de sua perpetuação num ambiente de coexistência de atividades profissionais e relações afetivas entre os familiares. O estudo aborda as características tanto da mediação como das empresas familiares com o intuito de demonstrar que há grande compatibilidade entre ambas. Também são analisadas as formas pelas quais a mediação pode ser viabilizada nesse ambiente corporativo, o que implica no estudo acerca da governança corporativa voltada para as empresas familiares