Darbo tikslas. Įvertinti P.Mažylio gimdymo namų akušerijos skyriaus pacienčių požiūrį į teikiamų paslaugų kokybę ir jų lūkesčių patenkinimą. Uždaviniai. 1. Nustatyti pacienčių motyvaciją pasirenkant gydymo įstaigą. 2. Įvertinti pacienčių požiūrį į akušerijos stacionaro paslaugų kokybę. 3. Nustatyti pacienčių lūkesčių patenkinimą akušerijos skyriuje. 4. Įvertinti akušerijos skyriaus pacienčių žinias apie gimdymo eigą ir galimas komplikacijas. Tyrimo metodika. 2007m. birželio-rugpjūčio mėnesiais P.Mažylio gimdymo namų akušerijos skyriuje buvo atlikta anoniminė anketinė pacienči�� apklausa. Išdalinta 350 anketų, iš jų grįžo 311. Atsakas 89 proc. Duomenys analizuoti naudojant SPSS 10,0 versijos statistinę programą. Pacienčių nuomonė apie įvairius paslaugų kokybės ir lūkesčių patenkinimo aspektus įvertinta balų vidurkiais ir jų 95 proc. pasikliautinaisiais intervalais. Maksimalus Likert skalės įvertinimas buvo 5 balai. Rezultatai. Pagrindiniai motyvai pasirenkant gydymo įstaigą yra artimųjų ir pažįstamų rekomendacijos (4,21 balų), patogi vieta (4,16 balų), atsiliepimai internete (3,72 balo). Vertinant paslaugų kokybę pacienčių didžiausi vertinimo vidurkiai yra švariai aplinkai (4,92 balai), kokybiškoms paslaugoms (4,82 balai), gydytojo dėmesiui (4,79 balo). Patirtis gimdykloje, gimdymo skyriuje ir pacienčių lūkesčių patenkinimas įvertintas aukštais balais (daugiau nei 4 iš 5 galimų)... [toliau žr. visą tekstą] / Aim of the study. To evaluate attitude of female patients of obstetrics department of P. Mazylis maternity hospital towards the quality of provided services and evaluation of their expectations. Objectives. 1. To determine motivation of female patients choosing maternity hospital. 2. To analyze the quality of services of obstetrics stationary in the point of view of female patients. 3. To set satisfaction of female patients’ expectations in the department of obstetrics. 4. To evaluate knowledge of female patients of obstetrics department about process of childbirth and possible complications. Methods. Anonymous questionnaire survey of female patients was performed in obstetrics department of P. Mazylis maternity hospital during June-August, 2007. It was delivered 350 questionnaires, 311 of them were returned. Response was 89 percent. Data were analyzed using SPSS 10,0 version statistic program. Opinion of female patients about various aspects of service quality and satisfaction of expectations was evaluated in average of points and their 95 percent trustworthy intervals. Results. The main motivations choosing the maternity hospital were recommendations of relatives and acquaintances (4,21 points), convenient place (4,16 points), responses on the internet (3,72 points). Evaluating the quality of services the biggest averages of... [to full text]

Aim of the paper: to analyze performance peculiarities of primary health care organizations (PHCO) and to propose possible ways for improvement. Methods: the analysis of scientific literature of Lithuanian and foreign authors, analysis of legal regulating documents, analysis of the results of the questionnaire of managers of PHCO, analysis of the results of the interview with experts. The object of research: performance assessment of primary health care organizations. Results: PHCO quality assessment and assessment performed by administrative organizations are the most often types of PHCO assessment in Lithuania. The results of the research show that data evaluating PHCO performance are fragmented and reflect only certain areas of PHCO activities. The quantity of the data does not correspond to the needs of PHCP managers in the strategic planning and implementation process. The assessment of PHCO performance is not dynamic and adjusted to the changing environment conditions. Experts unanimously pointed the need for the development of present PHCO performance assessment system and the need for its unification. Conclusions and practical recommendations: 1. Having done the analysis of scientific literature, we may conclude that problems of performance assessment are most often analyzed in business than in public sectors. The complex view to organization activities allows to analyze not only results of the organization, quality of performance but also to identify areas for... [to full text]

SUMMARY Management of Public Health ORGANIZATION OF DISEASES PREVENTION IN PRIMARY HEALTH CARE Raminta Gečaitė Supervisor Skirmantė Starkuvienė, MD, PhD, Lecturer, Department of Social Medicine, Faculty of Public Health, Kaunas University of Medicine. – Kaunas, 2005. - P.56. Aim of the study – to evaluate patients’ attitude towards the non-communicable diseases (NCD) prevention in primary health care and to clarify the differences of the prevention between general practitioners (GP) and therapeutists. Methods. The anonymous questionnaire survey was performed among adult patients, who visited their family doctor in Kaunas Kalniečiu outpatient clinic, at the Department of General Practitioners and General clinic (the work is organized in a team principal). There were 120 questionnaires distributed to the patients of GP and 101 of them were fulfilled and returned back (response rate – 84.2%). There were also 120 questionnaires delivered to the patients, who visited therapeutists and 98 of them were filled in (response rate – 81.7%). The data was analyzed by the application of statistical package SPSS 11.03 for Windows. The associations between the variables were measured using the Chi-squared and the Student tests. Results. The survey disclosed that 15.6% of the respondents visited the family doctor in order to examine their health preventively. More than half (51.8%) of the patients were satisfied with the organization of diseases prevention carried out by their family... [to full text]

SUMMARY Management of Public Health PATIENT EVALUATION OF USING MARKETING ELEMENTS AT OUTPATIENT POLYCLINIC Aida Račienė Supervisor Ilona Bučiūnienė, Doc., dr. Departament of Social medicine, Faculty of Public Health, Kaunas University of Medicine.-Kaunas, 2005.- P. 83 Aim of the study - evaluate patient’s attitude towards the elements of marketing at Outpatient Polyclinic of Panevėžys region local administration. Objectives: 1) to investigate the existing patients satisfaction of marketing mix elements; 2) to investigate the evaluation of marketing mix elements according to patients social – demographic characteristics; 3) to estimate patients general level of satisfaction, repeated intention to use services; 4) to form basic direction of marketing improvement at polyclinic. Methods. The study was carried out in August, 2004. Questionnaires were used. 435 questionnaires were given out, 410 questionnaires were given back (frequency of response – 94,2). Likert’s five-point scale was used to investigate the satisfaction. Data was analysed using SPSS (version 10), Windows Microsoft Excel. Results. Experienced doctors (average 4,52), registration (4,51), physical evidence of polyclinic (4,13), information in the press (3,39) are the most important factors for respondents while choosing a medical institution. The respondents who seldom come to a medical institution are likely to come here again (4,51).The respondents who are signed at polyclinic for ≤ 10 years would recommend... [to full text]

SUMMARY Management of Public Health JOB SATISFACTION AMONG COMMUNITY NURSES Danutė Adomavičiūtė Supervisor Jurgita Vladičkienė, Dr.Sc., Department of Social medicine. Faculty of Public Health, Kaunas University of Medicine.- Kaunas, 2005.- P.71 Primary health care is a priority field of health care in Lithuania. Community nursing as a part of primary health care meets with development difficulties. First of all, is paid too few attention to community nurses, in primary health care institutions is a shortage of them, but customers wishes more of community nurses lent services. Aim of the study is to investigate job satisfaction level among community nurses in Kaunas primary health care institutions. Objectives are to evaluate general job satisfaction level among community nurses, to establish relationship between job satisfaction and work factors, and relationship between job satisfaction and nurse’s efforts better to work, to establish needs of community nurses. Methods. Object of study is community nurse’s job satisfaction. A sample of 174 nurses was questioned with the aid of anonymous questionnaire. Statistic data reliability was tested by Chi square test of independence, degrees of freedom quantity (df) and statistical significance (α=0,05). Results. There was established, that 60,3% nurses are content with their own job and 39,7% - unsatisfied. Calculated common average of job satisfaction grade was 2,63 (±0,770), by evaluating in scale from 1 to 4 (where 1 is... [to full text]

Aim of the study: to evaluate teenagers mental health care needs and correspondence to their expectations. Methods: Participants were 15-16 years old (9-10 form) schoolchildren from Kaunas town and region secondary schools. Respondents were interviewed by anonymous questionnaire. We examined 1000 participants. The response was 80,8 percents, but 759 cases were analysed. There were used Epi-Data and SPSS 11.5 statystical programs to count the data. Chi-criteria and correlated analysis methods were used to ensure statistical reliability. Statistical conclusion was confidential at p £0,05. Results: Teenagers mental health conception and official mental health definitions were different. In qualitying mental health schoolchildren mostly emphasized inner shape; 21,6 percent associated it with reason, 10 percent- with behaviour and reaction to surroundings, 8 percents- brains and nervous activity. Some of respondents mixed up mental health concept with mental non-health and then they emphasized particular physical complaints, malfunction of nervous system and etc. The fifth (23 percent) of schoolchildren had various mental health complaints, 16,3 percent- problems in family, 12,8 percent- in school and 10,8 percent had difficulties in relations with friends. Teenagers didn’t attributed subjective problems to the problems group, which would be the reason to go to specialists. Girls used specialists favours more often as boys. Teenagers, who lived in region, had bigger needs... [to full text]

Darbo tikslas. Numatyti N poliklinikos Moterų konsultacijos teikiamų akušerinių – ginekologinių paslaugų prieinamumo gerinimo perspektyvas. Uždaviniai. Įvertinti N poliklinikos Moterų konsultacijos teikiamų akušerinių – ginekologinių paslaugų prieinamumą pacienčių požiūriu; numatyti N poliklinikos Moterų konsultacijos teikiamų akušerinių – ginekologinių paslaugų prieinamumo gerinimo priemones. Tyrimo metodika. 2007 m. kovo – balandžio mėn. atlikta Moterų konsultacijos pacienčių anketinė apklausa. Išdalinta 400 anketų. Atsakas – 85,5 proc. Statistinė analizė atlikta naudojant SPSS 12 programinį paketą. Ryšys tarp kokybinių požymių buvo vertinamas pagal chi kvadrato (χ²) kriterijų. Kiekybinių rodiklių palyginimui taikytas Stjudento kriterijus (t). Rodiklių ryšys laikytas statistiškai reikšmingu, kai p<0,05. Rezultatai. 85,4 proc. pacienčių tenkino Moterų konsultacijos darbo laikas. Dauguma pacienčių paprastai neturi problemų patekdamos pas norimą gydytoją. 81,9 proc. pacienčių planiniam vizitui pateko pas gydytoją per 2 dienas. 90,2 proc. besikreipusių skubi pagalba buvo suteikta tą pačią dieną. Registratūroje pacienčių sugaišto laiko vidurkis 8,8 min., prie gydytojo kabineto 19,16 min. Personalo teikiamą dėmesį ir norą padėti dauguma apklaustųjų įvertino gerai. 73,9 proc. pacienčių teigė patenkančios pas gydytoją lengvai ir labai lengvai. Daugumai pakako personalo suteiktos informacijos apie gydymą, profilaktiką ir šeimos planavimą. 63,5 proc. pacienčių, žinančių apmokamų... [toliau žr. visą tekstą] / Aim of the study. To foresee prospects for improvement accessibility of obstetric – gynaecologic service in the Women's health department. Objectives. To estimate the accessibility of service in the Women's health department toward patients attitude; to provide the means for improvement of service accessibility. Methods. A survey was carried out at the Women's health department in March - April in 2007. 400 patients participated in it. Response rate was 85,5 %. Statistical analysis was carried out using SPSS 12 programe. Associations between the qualitative variables were tested by chi squared (χ²) test. The quantitative variables were compared using the Student test (t). p<0,05 was considered as statistically significant. Results. 85,4 % of patients were satisfied with the working time of the department. The majority of patients had no problems with visiting desirable doctor. 81,9 % of patients were waiting for visit less than 2 days. 90,2 % of patients have got the necessary urgent service at the same day. The average of waiting time at the registration room was 8,8 minutes, at the doctors room – 19,16 minutes. The majority of patients were satisfied with the staff attention and efforts to help. 73,9 % of patients evaluated the possibility of consultation as easy and very easy. The majority of patients were satisfied with the information about treatment, prevention and family planning. 63,5 % of patients who knew the costs of services evaluated them as reasonable... [to full text]

Sveikatos priežiūros paslaugų prieinamumas – tai kiekvieno gyventojo galimybė ligos ar kito patologinio proceso atveju pasinaudoti sveikatos priežiūros teikiamomis paslaugomis. Darbo tikslas – įvertinti sveikatos priežiūros paslaugų prieinamumą sveikatos priežiūros įstaigoje „Telšių sveikata“, priklausomai nuo demografinių – socialinių pacientų charakteristikų. Tyrimo metodika. 2006 m. balandžio mėn. atliktas anoniminis anketinis pacientų tyrimas. Apklausoje dalyvavo UAB „Telšių sveikata“ pas bendrosios praktikos gydytojus besilankantys pacientai. Buvo išdalinta 400 apklausos anketų, užpildyta ir grąžinta – 359, atsakas – 89,75 proc. Statistinė duomenų analizė atlikta SPSS 10 versijos programiniu paketu. Rezultatai. Daugiau kaip pusė visų respondentų (62,8 proc.) į bendrosios praktikos gydytojus kreipiasi dėl ligos. Dažniau moterys (5,4 karto), negu vyrai (4,5 karto). Pirminės sveikatos priežiūros prieinamumas teritoriniu požiūriu geresnis miesto respondentams. Jie greičiau pasiekia savo gydymo ���staigą, todėl patenkintų kelionės laiku iki UAB „Telšių sveikata“ dvigubai daugiau yra miesto respondentų (92,0 proc.), kaimo (47,3 proc.). Dažniausiai registracijos talone nurodytu laiku pas gydytoją nepatenka vyriausi respondentai (31,6 proc.). Laiku nepatekę, prie gydytojo kabineto durų ilgiau priėmimo laukia kaimo respondentai. Taip pat ilgiau laukia vyrai, negu moterys. Daugiau kaip valandą laukia 11,0 proc. vyrų ir 1,5 proc. moterų. Organizaciniu požiūriu sveikatos... [toliau žr. visą tekstą] / Introduction. The accessibility of primary health care – in the chance for the each citizen to avail oneself of health care services in case of illness or pathological process. The aim of study. To evaluate the accessibility of health care services in primary health care service office „Telšių sveikata“ depending on the patients demografic – social characteristics. Methods. An anonymous questionnaire study was carried out in April 2006. Patients visiting the doctors of primary health care service office “ Telšių sveikata” filled in the questionnaire. 400 questionnaires were distributed among patients, of which 359 questionnaires were completed. The response rate of completed questionnaires was 89,75. Statistical analysis of the data was conducted using SPSS programming packet. Results. More than half of all respondents (62,8%) consulted a doctor due to illness. More frequently female patients (5,4 times), male patients (4,5 times). The territorial access of primary health care is better for urban respondents, because they could easies to reach their health care institution 92 % of them are satisfied in time, reaching the places only 47,3 % of rural patients. 31,6 % of senior patients can’t see the doctor at the fixed time. Rural respondents waited at the physician room longer than urban respondents, longer waited male patients than female. More than one hour had waited 11,0 % males and 1,5 % females. The organizational access was better for urban young... [to full text]

SUMMARY In the process of undertaking of health care reform, a network of ambulatory mental health centres (MHC) was created in Lithuania and legislative acts, which regulate the activity of the centres were adopted. However there is lack of data on spread, character and consumers of services, which are provided in practice in the mental health centres. Aim of the study- to analyse the structure of services, aimed at children and provided in the Mental Health Centre, and the data of children, who are applying for the help (their sex, age, the indications of their visits). Objectives:1) to determine the number and conditions of children who apply for the help to the Mental Health Centre; 2) to describe demographic structure of children who apply for the help to the Mental Health Centre; 3) to assess services provided for children with mental disorders in the Mental Health Centre. Methods: The Mental Health Centre of Kaunas Center Outpatient Department, which services about 50 000 habitants, was chosen for the research. Case-histories of 663 children from 0 to 18 years old were investigated. On the ground of visits of children, who depend to the provided district, the spread and morbidity of mental disorders was identified. Quantitative indicators of children visits to the mental health specialists were analysed. Data analysis was performed using the statistical package of SPSS 10.03. Results: In the years 2002 – 2004, 6,1 percent from all served children applied to the... [to full text]

Despite the fact that patients‘ participation has become an integral part of health care system in health problem solving, it is little known, however, about the preparation of society for these changes. Aim of the study – to evaluate patients‘ role in health care decision-making in primary health care system. Methods. Research instrumentation was developed by using descriptive-analytical method of literature analysis. 464 questionnaires returned out of 550 questionnaires provided. The frequency of response is 84.4 %. Independence of two features was examined by (2 chi-square test of independence. Spearman correlation coefficient was used to evaluate the level of dependence. The data were analyzed by SPSS 9.0 programme. Results. More than a half (56 %) of respondents, especially women (87.8 %) and respondents with university education (88.1 %) know the rights of patients. Respondents with university education (90.8 %) and medical workers (95 %) mostly know about The Act of Patients‘ Rights and Harm Recompense. According to patients, independently from sex, age etc., the most secured rights to health care are the following: to know diagnosis, methods of treatment, risk factors, the right to patients‘ inviolability of private life and confidentiality of health state. From the point of view of medical workers, the most secured rights to health are the following : the right to choose a doctor, a nurse, an institution of health care; the rigth to information about... [to full text]