Recent developments in video technology have opened up the possibility for people to watch movies in many different ways. For example one person may use a kinetoscope. Others may go to cinemas or join in a movie festival, yet others use a DVD player, watch them on the internet or even on mobile devices. Do movie fans use all or a number of these ways or just pick one of them? How do they select the way they watch the movies? What factors influence them in this selection? These are the important questions which this research addresses. This research utilises product attributes to collect the data from 531 respondents surveyed in Kaohsiung City and analysed by statistics using quantitative empirical methods. It finds that consumers¡¦ preferences for the product attributes and for the movie seeing are related to their lifestyles and demographic variables, and there is a level of significance in these factors: self-benefit, cheerful mind, efficiency, level of socialisation, and economics, in the product attribute for each consumer cluster based on lifestyle. In the preference of product usage, there is the level of significance in these factors: ¡§cinema, and legal and illegal download from the internet¡¨. However, there is no level of significance in these factors: ¡§cable TV, video and disk rent, video and disk purchase, and illegal copy purchase¡¨. Further, in product attribute related to demographic statistical variables, there is separately a level of significance in these factors: gender, education background, marriage, children-raising, and career, in self-benefit, cheerful mind, efficiency, and level of socialisation. And in the relationship of the preference of product usage and demographic statistical variables, there is a significant correlation between most demographic statistical variables and certain preferences of product usage. Keywords: Product Attribute, Preference of Usage, Movie Viewing Products, Lifestyle, Demographics.

Este trabajo busca analizar el uso de los elementos emocionales del storytelling asociados al atributo del producto para reforzar la identidad de marca de Ford. Sabemos que, en el Perú, la oferta en automóviles es muy grande, por lo que cada marca intenta comunicar diferentes cosas sobre sus productos, desde aspectos tangibles de un automóvil, hasta tratar de darle una personalidad a cada uno. También sabemos que la elección de un producto como este es muy complicada, por lo que las marcas deben optar por comunicar de cierta forma que atraiga al consumidor y logre reforzar su imagen de marca. Es por eso que el storytelling se convierte en la mejor opción. Para este trabajo queremos saber si realmente la asociación entre el storytelling y los atributos del producto refuerzan la imagen de marca. Es por esto que, en primer lugar, analizaremos los conceptos de cada uno de los términos a estudiar. Comenzaremos con atributo del producto y seguiremos con storytelling, branded content e imagen de marca. De la misma forma, analizaremos el porqué de la elección de la marca y el modelo Ford Raptor en la investigación. Por último, a través de un trabajo de campo, estudiando a los miembros de nuestro público objetivo y profesionales relacionados al caso y a la marca, llegaremos a descubrir si la asociación del storytelling y de los atributos del producto refuerzan la imagen de la marca Ford. / This work seeks to analyze the use of the emotional elements of storytelling associated with the product attribute to reinforce Ford's brand identity. We know that, in Peru, the offer in cars is very large, so each brand tries to communicate different things about its products, from tangible aspects of a car, to trying to give each one a personality. We also know that choosing a product like this is no longer very complicated, so brands must choose to communicate in a way that attracts the consumer and manages to reinforce their brand image. That is why storytelling becomes the best option. For this work we want to know if the association between storytelling and product attributes really reinforces the brand image, in this case of Ford. This is why, in the first place, we will analyze the concepts of each of the terms to be studied. We will start with the product attribute and continue with storytelling, branded content and brand image. In the same way, we will analyze the reason for the choice of the Ford Raptor make and model in the investigation. Finally, through fieldwork, studying the members of our target audience and professionals related to the case and the brand, we will discover if the association of storytelling and product attributes reinforces the image of the Ford brand. / Trabajo de investigación

液晶電視在市場上已逐漸蔚為主流且具有廣大發展潛力，而目前台灣液晶電視市場呈現家電與資訊品牌共逐商機的局面。然而其擁有的技術背景與資源亦有所不同，如何能投消費者所好，擬定出有效的行銷策略，值得進一步探討。本研究之目的在探討消費者產品知識高低對產品內外在屬性訊號與購買意願的影響，進而分析不同市場區隔的消費者特色，瞭解其對產品屬性之偏好與差異，提供業者制定行銷策略上的建議，協助其進行有效的目標行銷。本研究採用聯合分析法，先利用前測設計消費者產品知識的量表，正式問卷受測體則採用整體輪廓法的短文描述進行測試。共收回有效問卷152份。研究發現： 1. 總體受測者屬性偏好依序為：畫面品質＞保固期限＞價格＞反應時間＞售後服務＞品牌背景。 2. 本研究根據消費者知識高低將消費者做「事前區隔」分群，發現知識低的群體較重視產品外在屬性線索，而知識高的群體較重視產品內在線索。建議液晶電視廠商應善加利用「客製化」的概念，依照不同類型的消費者所重視之價值做為產品的定位或訴求。 3. 以對產品屬性的成分效用值做「事後區隔」分群，發現整體消費者可分為兩群：集群一重視產品實際功能表現、願意付出高價；集群二則重視較長保固期限、追求低價，提供廠商在設計產品屬性組合的參考。 4. 與人口統計變數交叉分析之後，獲得各區隔族群對液晶電視產品屬性偏好之相關數據。例如女性對價格、保固的重視程度較男性為高；理工背景消費者對產品內在屬性要求較文法商背景消費者為高等。

The transition of emphasis in business competition from a technology-led age to a market-oriented era has led to a rapid shift from the conventional "economy of scale" towards the "economy of scope" in contemporary manufacturing. Hence, it is necessary and essential to be able to respond to the dynamic market and customer requirements systematically and consistently. The central theme of this research is to rationalise and improve the conventional means of analysing and interpreting the linguistic and often imprecise customer requirements in order to identify the essential product features and determine their appropriate design targets dynamically and quantitatively through a series of well proven methodologies and techniques. The major objectives of this research are: a) To put forward a hybrid approach for decoding and processing the Voice of Customer (VoC) in order to interpret the specific customer requirements and market demands into definitive product design features, and b) To quantify the essential product design features with the appropriate technical target values for facilitating the downstream planning and control activities in delivering the products or services. These objectives would be accomplished through activities as follows: • Investigating and understanding the fundamental nature and variability of customer attributes (requirements); • Surveying and evaluating the contemporary approaches in handling customer attributes; • Proposing an original and generic hybrid model for categorising, prioritising and interpreting specific customer attributes into the relevant product attributes with tangible target values; • Developing a software system to facilitate the implementation of the proposed model; • Demonstrating the functions of the hybrid model through a practical case study. This research programme begins with a thorough overview of the roles, the changing emphasis and the dynamic characteristics of the contemporary customer demand with a view to gaining a better understanding on the fundamental nature and variability of customer attributes. It is followed by a review of a number of well proven tools and techniques including QFD, HoQ, Affinity Diagram and AHP etc. on their applicability and effectiveness in organising, analysing and responding to dynamic customer requirements. Finally, an intelligent hybrid model amalgamating a variety of these techniques and a fuzzy inference sub-system is proposed to handle the diverse, ever-changing and often imprecise VoC. The proposed hybrid model is subsequently demonstrated in a practical case study.

No description available.

汽車產業早期在台灣一直都屬於重點產業，早從1950年代以前，台灣政府便開始發展汽車產業(陳釧瑤，1997)，然而若按照原定計畫，台灣汽車產業早該在1985年以後就邁入國際化以及自有品牌，不過現今大多數的台灣汽車廠商仍處於通路代理商和零組件代工製造階段，為了避免淘汰，本研究認為台灣汽車廠商應著手發展自有品牌，不過因為台灣廠商大多欠缺品牌知名度，謂此本研究認為台灣廠商可採行品牌聯盟策略。然而考量到市場未來趨勢與消費者需求的多元化，本次研究將以強調運動、休閒的SUV休旅車作為本次研究主要探討的車種，並希望能藉由品牌聯盟讓台灣汽車廠商得以自創品牌。 本次研究貢獻在學術方面有三，其一是產品屬性與產品屬性水準之詮釋、二是研究品牌聯盟議題時，需建立在品牌是否能替代某產品屬性的議題上，三是消費者在從事消費行為時確實會產生退縮或是漸進策略。在管理實務上，本研究所給予的建議有七，其一是品牌知名度高低將會影響消費者做出正確決定，其二是當消費者無法有效處理資訊時，車商品牌的重要性將會提升，其三是低辨識度品牌有動機發展成份品牌，其四是台灣汽車廠商自創品牌確實有其利基市場存在，其五是品牌自創過程中，必須不斷地做自我評估，其六是傳遞正確且為消費者所能承受並理解的正確資訊是價值創造的重要一環，其七是品牌建立本身即是策略規劃。 / Motor industry is one of the most important industry that Taiwan government energetically have developed and invested lots of resources since 1950(陳釧瑤，1997). Indeed, Taiwanese motor firms should have had their own brand and made it internationalized in 1985. However, most of Taiwanese motor firms are still on the stage of OEM or ODM. We regard this condition as a threat that will obstruct the profit growth and weaken the competitiveness of them. Therefore, we consider branding is one of the effective alternatives to strengthen the competitiveness of Taiwanese motor industry. Because of the low brand awareness of Taiwanese motor firms, brand alliance may be the best way that can help them to build their private label. Considering the trend of lifestyle in Taiwan, this literature will focus on “brand alliance of sport utility vehicle” and try to find some important attributes that will support them to select their partners and satisfy the consumer needs. As a result, this studying has three contributions to academic researcher. First, we redefine the meanings of product attribute and product attribute level that many academics confuse. Second, the consistency between the brand awareness of ingredient firms and product attribute should be considered when motor firms are finding the partners of alliance. Third, we verify either behavioral progression or behavioral depression may happen in purchase process (Alderfer, 1972). In practice, we find the fitness between product attributes and partner’s brand awareness will affect the result of brand alliance. The finding implies that ingredient firms which have great brand equity in B2B market may have low equity in B2C market. Second, the weight of car brand will be more important when asymmetric information exists. Third, the ingredient firms which have great equity in B2B market and low awareness in B2C market have the motive to cooperate with private label brand firms. Fourth, there are some niches in Taiwanese SUV market. Fifth, branding can’t success without self-audit. Sixth, delivering the appropriate and correct information to consumers is one of the most important things of value creation. Seventh, strategy is the nature of branding, so it will be very hard to brand without strategic planning.

本論文主要探討消費者的心情對於其產品屬性偏好與產品態度的影響；產品屬性的部分，強調的是消費者面對商品相關訊息時，對於外部與內部屬性之重視程度，態度的部分，則是指消費者對於商品的喜愛程度與購買意願。本論文以一系列三個實驗，循序漸進探討心情對於消費者屬性重視程度及態度的影響，並試圖整合過去文獻中所謂心情的直接影響與間接影響，將心情對於態度多元的影響路徑統整為一心情影響態度之模型。 研究一首先探討消費者的心情，是否會影響其在面對商品時，對於不同產品屬性重視的程度。研究一結果顯示，好心情的消費者較重視產品的外部屬性，例如：品牌、口碑等，而壞心情的消費者，則較重視產品的內部屬性，例如：體積、功能等。 研究二則從研究一的結果出發，更進一步探討，上述消費者對於產品屬性類型的偏好，是否會影響其對於商品的態度和購買意願。研究二的結果顯示，廣告訴求與消費者所重視的產品屬性搭配與否，的確會顯著的影響消費者的態度。例如：好心情的消費者，若是看到以外部屬性為訴求的廣告，會對該商品有較佳的態度和較高的購買意願；反之，同樣是好心情的消費者，若其所接觸的廣告是以內部屬性訴求為主，則對於該商品的購買意願和態度都不會太高。 研究二的結果驗證心情的好壞會影響消費者對於資訊型態的偏好，就商品而言，就是對於產品屬性類型的偏好，此偏好與廣告訴求一旦結合，便能對於商品態度和購買意願產生影響，此可謂心情的間接影響。心情對於態度的影響，除了間接影響之外，事實上生活經驗與許多文獻也指出，心情的好壞，可能直接影響態度；亦即心情好則態度便佳，心情壞，則對產品的態度也就不好。由此可見心情對於態度之效果，相當多元，研究三便是提出一架構來整合心情的直接與間接影響，亦即，研究三主要目的便是探討何種情境下，心情會產生直接影響，而何種情境之下，會產生間接影響。 研究三指出不同的心情意識，可能是心情循不同路徑對態度產生影響的關鍵。研究三的結果顯示，當心情意識是屬於動機式時，人們對於自己心情的來源有所意識和歸因時，心情對於商品態度的影響，是透過認知歷程，也就是屬性重視程度的偏好與廣告訴求之搭配，來達到效果，亦即所謂的間接影響。而心情意識屬於背景式時，心情只是一種背景氛圍式的存在，人們對於自身心情沒有特別的意識與歸因，心情的歡欣與不悅便會直接反應至態度的好壞，也就是所謂的直接影響。 / The purpose of this research is to understand the effect of moods on consumers’ attitudes, purchase intention, and cognition of product attributes. This research included three studies, and all the hypotheses in the three studies were examined by experiments. In the experiments, respondents’ moods were elicited by short films or music, and the cognition of product attributes and attitudes toward the product were measured. In study one, the relationship between consumers’ moods and their weights on product attributes were probed. The result of study one show that consumers in good mood incline to focus on the extrinsic attributes more than intrinsic attributes; the consumers in bad mood incline to pay more attention to the intrinsic attributes than extrinsic ones. For the neutral mood respondents, there is no difference between the intrinsic and extrinsic attributes in their decision weight. Therefore, this study show that moods indeed influence the cognition of product attributes. Following study one, study two discussed the effect of consumers’ cognition that biased by moods on their attitudes toward products. The results show that when consumers in some moods and have certain tendencies to emphasize intrinsic or extrinsic product attributes, the advertisement that fits to their concerns can induce better attitude than that doesn’t fit. For example, consumers in good mood favor products appealing extrinsic attributes, such as brand and word-of-mouth. On the other hand, if happy consumers see the intrinsic attributes appealing advertisement, such as function and volume, they won’t appreciate those advertisement and products. Study one and two discussed the process that mood influence attitude through cognition. However, according to the literature and life experience, there is another process that mood influences attitude directly and isn’t involved any cognition element. Study three tried to establish a framework to delineate these two processes. The results of study three indicated that mood awareness is the critical factor that influences whether mood influence mood directly or via cognition components. When the consumers are under motivational mood and can aware the sources of moods, the mood effect is indirect and involved cognition elements such as study one and study two. On the other hand, when consumers are under backdrop mood and doesn’t aware the source of mood, the mood can reflect to the attitude directly.

自2007年Eee PC刮出一陣小筆電的旋風，由07年一直紅到09年，這段過程中爭議不斷，很多廠商當作是金融海嘯下的神兵利器，也有很多廠商認為是讓筆電產業變紅海的致命毒藥；而眼前看到的事實包括07連續兩年亞馬遜網路賣場的熱賣，與華碩在08年第四季因庫存過多導致的首次虧損等，這些狀況更讓人覺得是霧裡看花，究竟小筆電的產業趨勢會如何發展，廠商又該如何制定競爭策略與規劃產品發展呢?本研究的目的就是要藉由研究小筆電的消費者行為，進而發掘小筆電的產業趨勢，並協助廠商制定競爭策略並規劃產品發展。 本研究以Sheth的消費價值(Consumption Value)模式為基礎，再配合消費者行為區隔(Segmentation)與Kotler產品屬性理論中的核心利益(Core Benefit)與基本產品(Basic Product)發展為本研究的研究架構，調查方式是以線上問卷的便利取樣法調查小筆電的潛在顧客，研究方法則先由因素分析找出樣本的消費價值，再藉由多變量分析以了解消費者的購買行為間消費價值的差異，藉以判斷不同購買時期、不同購買行為的消費者在數量與消費價值的趨勢，最後再檢定消費價值與產品屬性的相關系數來判斷該如何根據消費價值調整核心利益的發展方向與基本產品的規格，並配合檢定結果和敘述統計來分析小筆電的產業趨勢。 本研究透過實證分析得到以下的發現： 1. 四項消費行為在性別、年齡層、職業類型、年收入間至少有一項具有差異。 2. 消費者整體而言，較認同小筆電帶來的功能性價值與情境性價值 3. 四項市場區隔至少有一項消費價值具有顯著差異 4. 以調查的時間點來說，不同時期的已購者與未購者間的情境性價值有顯著差異，代表已購者受情境性因素決定購買小筆電。 5. 以調查的時間點來說，有意願在未來不同時期購買小筆電的消費者與沒有意願的消費者在社會性、情感性、情境性價值有顯著差異，代表未來影響消費者購買小筆電的因素以非功能性價值居多。 6. 已購者占有意願購買者的增加與已購者有六成比例不願意再次購買都意味著小筆電市場有可能逐漸成熟甚至衰退，廠商須重視情境性與情感性價值。 7. 有意願消費者的購買預算中位數落在一萬到一萬五千元之間，此價位購買者的新奇性價值顯著較高，而更高價位消費者的玩家專業性價值顯著較高。 8. 消費價值在消費者的各品牌偏好間無顯著差異。 9. 各消費價值與核心利益間至少有一項顯著相關，有意願購買的消費者最期待的核心利益是輕便可攜與價廉物美。 10. 各消費價值僅三項跟基本產品的升級意願有顯著相關，有意願購買的消費者最願意付費的產品屬性是品牌、處理器與電池。 / After Eee PC announced in 2007, the netbook blow a tornado until now. In this period, many people applauded and believe the netbook will be hot continuously. But, many people thought the netbook will fades gradually. The manufacturers had two different opinion, too. Many of them regarded the netbooks are sharp weapon under the financial crisis. Another though the netbooks were fatal toxicant and made the notebook industry became red sea. These opinions were confused. Beside these opinions, many facts made forecasting the trend of the netbook more difficult. We knew the netbook won the 2007 and 2008 best-sellings in Amazon online store. But we knew ASUS showed the first loss in 2008 Q4 because of excessively stock of netbook, either. All facts were just like fog, let us cannot figure out the netbook industry tendency. Therefore this research is to discover the netbook industry tendency and to help the manufacturer plan competition strategy and the product development. This research is based on the conceptual framework composed by the Sheth(1991) consumption value pattern as foundation, the consumer behavior segmentation theory and Koteler(2006) product attribute theory. We adopt on-line questionnaire to survey potential customer by convenient sampling method in this research. We use the factor analysis to find out consumption value, use MANOVA, ANOVA, Scheffe and Tamhan analysis to understand market trendancy among different periods and different consumer behaviors. Finally, we examine correlation coefficient between the consumption value and the product attribute to find the clue of product roadmap. This research obtains following findings: 1. Four consumer behaviors show at least one difference among sex, age, job and salary. 2. As for the whole, the consumers agree the functional value and the conditional value of the netbook. 3. Four segment approachs show at least one difference among seven consumer values. 4. The consumers who buy the netbook in the different period show remarkable difference in the conditional value. 5. The consumers who will purchase the netbooks in the future different time and those who won’t buy show remarkable difference among the social value, the emotional value and the conditional value. 6. Repeat buyer will become the majority of buyers in the future. And 60% buyer won’t purchase the netbook again. That mean the netbook market has the possibility become mature market even to decline gradually in the future. The manufacturers must focus on the conditional value and the emotional value. 7. The budget of the consumers who are willing to purchase fall on NT 10,000 to 14,999 dollars , whose epistemic value is remarkablly higher than others. The higher budget (NT$15,000 ~ NT$24,999) consumers’ player and perfessional value is remarkablly higher than others. 8. These consumers who perfer different brands show no difference among consumption values. 9. Consumer prefer convenient and cheap among six core benefits of the netbook. Each consumption value has at least a remarkable correlation with a core benefit. 10. Consumers prefer better brand, CPU and battery among ten basic product attributes of the netbook. Only three consumption values show the remarkable correlation with the basic product. Keywords: netbook, consumption value, consumer behavior, product attribute, segmentation, product life cycle, industrial tendency, innovation diffusion

近幾年來台灣的金融市場逐漸走向自由化和國際化，民眾開始接受使用信用卡。本研究以年費和循環信用利息為成本屬性構面，彈性刷卡額度、發卡銀行承擔冒用損失風險、旅遊平安險和累積消費回饋為利益屬性構面，來探討此六個產品個別屬性對消費者申請信用卡意願之影響。結果發現，對消費者申請信用卡意願影響程度的多寡依序為：年費＞彈性刷卡額度＞循環信用利息＞旅遊平安險＞累積消費回饋＞發卡銀行承擔冒用損失風險，且對年費此單一產品屬性的重視程度仍勝過綜合其他產品個別屬性，亦即消費者寧可沒有其他的產品個別屬性，也不願意申請需繳交年費之信用卡，可見現行信用卡之免年費趨勢確實相當顯著。由三種不同市場區隔模式中可得知，重視信用卡產品個別屬性的消費者類型皆不同，因此發卡銀行並不能對整體消費者進行單一相同的的信用卡促銷方式，必須區隔不同類型的消費者，對不同區隔集群加強其重視的產品個別屬性，以達到事半功倍的效果。 / The Impact of Product Attribute in Aspects of Cost and Benefit to Consumer Behaviors --A Conjoint Approach to the Application of Credit Cards The recent trend of internationlized financial market in Taiwan has prevailed the acceptability of credit cards with general consumers. The research is based on two aspects of product attributes to define the impacts in willingness of new cardholders, namely, COST, which will focus on “annual charge”and “credit interest”, and BENEFIT, which will focus on “flexible credit allowance”, “issue bank's undertaking the risk of losing cards”, “the attached travel insurance”and“the reward policy accumulated consumption”. As the result of this research, the impacts of the above factors have been showed in the rank from strong to weak as following: 1.Annual charge 2.Flexible credit allowance 3.Credit interest 4.The attached travel insurance 5.The reward policy accumulated consumption 6.Issue bank's undertaking the risk of losing cards The research has also found that consumers pay even more attention to annual charge than the combination of the other individual product attributes--consumers can accept the absence of all the other attributes but are unwilling to apply credit cards with annual charges. It has highly demonstrated the outstanding of strategic free annual charge. From the applied three different market segments, the results tells that different consumer types have different focuses of product attributes. Therefore, the issue bank has to promote according to the understanding of different segments, and demonstrte on the specific individual attributes in order to achieve the best performance.