En tillitsbaserad styrprincip efterfrågar värderingsdrivna organisationer som kan nyttja organisatoriska värdegrunder som styrmekanismer. Frågeställningar behandlade förhållandet mellan organisatorisk värdegrund i relation till organisationsidentifikation, professionell värdegrund och praktiserad värdegrund. En fallstudie tematiserades utifrån 11 intervjuer med enhetschefer och medarbetare från en kommunförvaltning. Utifrån frågeställningarna genererades tillhörande teman. Samstämmigheten med professionell värdegrund relaterade till temana gemensam grundsyn och tydlighet. Med praktiserad värdegrund till temana styrmekanism, konkretisering, samverkan och förut­sättningar. Förhållandet till organisationsidentifikation gav temana närhet, öppenhet, värdekongruens, tydlighet och rykte. Resultatet visade på upplevd samstämmighet mellan den organisatoriska värdegrunden och den professionella samt praktiserade värdegrunden med några avvikelser.  Den organisatoriska värdegrunden hade en del i identifikationsprocessen. Studien kan utveckla förståelsen om värde­grundens roll i identifikationsprocessen samt bidra till att organisationer som ämnar att bedriva värderingsstyrning ges en inblick i ett värdegrundsarbete och påverkande faktorer. Värdegrund kan användas som verktyg vid rekrytering och marknadsföring för att locka individer med önskvärda professionella värderingar.

Titel: Möjligheten att uppmärksamma den personliga rollen i balanserat styrkort – fokus på värdeskapande i offentlig sektor Nivå: C-uppsats i ämnet Företagsekonomi Författare: Agnes Eriksson och Sofie Törnberg Handledare: Tomas Källquist och Pär Vilhelmsson Datum: 2019 - Juni Syfte: Tidigare forskning ger uttryck för att den personliga rollen är betydande för värdeskapande i offentlig sektor och kan hjälpa till att driva olika handlingar. Syftet är att öka förståelsen för möjligheten att uppmärksamma den personliga rollen i balanserat styrkort när det gäller värdeskapande i offentlig sektor. Metod: Studien har utgått från ett hermeneutiskt perspektiv vilket innebär att tolkande samt förståelse genomsyrar hela studien. Studien bygger på en kvalitativ forskningsstrategi och design. Teori och empiri har arbetats fram med hjälp av abduktion och insamling av empiri har skett genom tio stycken semistrukturerade intervjuer som sedan har analyserats med hjälp av den teoretiska referensramen. Resultat & slutsats: Studien visar att den personliga rollen är en viktig del gällande värdeskapande i offentlig sektor. Empirin visade att användning av BSC-modellen i offentlig sektor kan anses komplex i sig och den personliga rollen bör därför inte uppmärksammas i BSC-modellen. Examensarbetets bidrag: Ur en teoretisk synvinkel bidrar studien till en ökad förståelse för den personliga rollen gällande BSC-modellen i offentlig sektor. Studien visar att den personliga rollen gällande värdeskapande i offentlig sektor inte bör uppmärksammas i BSC. Studien visar också att det är av betydelse att uppmärksamma den personliga rollen självständigt och arbeta med denna för att möjliggöra värdeskapande. Förslag till fortsatt forskning: Till vidare forskning finns ett behov av flera kvalitativa studier kring BSC-modellen som verktyg inom den offentliga sektorn då vi utifrån vår studie fick kännedom av att allt fler offentliga verksamheter väljer att gå ifrån BSC som modell. Vi föreslår även vidare forskning som fokuserar på den personliga rollen som eget verktyg för värdeskapande eller i samklang med andra styrmodeller, för att se om studierna skiljer sig åt. Avslutningsvis föreslås även fortsatt forskning kring strategitriangeln. / Title: The opportunity to pay attention to the personal role in the balanced scorecard - focus on value creation in the public sector Level: Final assignment for Bachelor Degree in Business Administration Author: Agnes Eriksson och Sofie Törnberg Supervisor: Tomas Källquist och Pär Vilhelmsson Date: 2019 - June Aim: Previous research indicates that the personal role is significant for value creation in the public sector and can help to drive different actions. The purpose is to increase the understanding of the possibility of paying attention to the personal role in a balanced scorecard when it comes to value creation in the public sector. Method: The study is based on a hermeneutic perspective and its interpretation and understanding pervades the whole study. It is built up on a qualitative research strategy and design. Theory and empirical work have been forged through abduction, and collection of empirical data has taken place through ten semi structured interviews, which have then been analyzed by using the theoretical reference frame. Result & Conclusion: The study indicates that the personal role is an important part of value creation in the public sector. The study also showed that the use of the BSC in the public sector is seen as complex and supplying the personal role would complicate the work with the BSC further. Contribution of the thesis: From a theoretical point of view, the study contributes to an increased understanding of the personal role associated with the BSC in the public sector. The study shows that the personal role associated with value creation in the public sector should not be observed in the BSC. Instead the study shows that it is important to pay attention to the personal role independently and work with it to enable value creation. Suggestions for future research: For further research, there is a need for several qualitative studies on the BSC as a tool in the public sector, since we gained knowledge from our study that an increasing number of public enterprises choose to avoid using BSC as a model. We also propose further research that focuses on the personal role as a separate tool for value creation or in harmony with other models, to see if the studies differ. Finally, further research on the strategy triangle is also presented.

政府資訊公開是指政府將所擁有之資訊以各種方式公布或提供人民申請，是保障人民知的權利之基礎和促進民主參與之重要基石，與政府透明、課責和政府信任等公共價值的實踐有緊密連結性。本研究經由文獻回顧及國內外實務觀察，發現目前國內外就政府資訊公開的績效評估並沒有全面的架構，同時，也較缺乏政府資訊公開成效與其影響之間的關聯。因此，本研究主要探討政府資訊公開所連結的公共價值，並嘗試將之融入績效評估指標架構當中，期能建立初步評估架構並分析其政策意涵。 　　本研究透過文獻回顧瞭解國內外政府資訊公開發展現況與趨勢，整理既有的評估指標和實證研究，發展以公共目標價值為基礎的績效評估架構：包含透明、信任、課責、參與、效能、效率等6個目標公共價值，以及12個公共價值構面和其下的衡量指標。建立架構後，本研究透過層級分析法，彙整學者專家、政府官員，以及公民團體代表三類專家之意見，對架構指標權重排序並進行整體和不同專家類型之比較分析。 　　整體結果顯示，透明為政府資訊公開評估架構中最重要之層面，而三類專家亦一致認同在透明層面下的政治透明構面，及其下的政策決策過程透明指標為達成透明價值之關鍵作為，其次，較受整體專家重視的還有課責及參與。以絕對重要性來看，整體專家認為最重要的公共價值構面也是政治透明，指標層次則以政策決策過程透明、對政府資訊的信任等為重。除整體結果外，三類專家所認定的權重順序也有所差異：(1)學者專家對課責的權重明顯較其他專家高，(2)政府專家對效率的重要性排序排在第三位，其他專家則認為較不重要，(3)公民專家與其他專家最大的不同是將參與置於首要位置。根據分析結果，本研究建議應強化政策決策過程透明的相關措施以真正落實政治透明、透過穩定輸出正確可靠的資訊來培養公民對政府資訊的信任，並積極提升對課責和參與之重視。 / Information held by government agencies is a valuable national resource, and it should be open to public unless there is required legal protection for sensitive in-formation. The development of open public sector information (OPSI), based on people’s right to know, will enhance public values such as transparency and ac-countability of government, democratic participation, and even social welfare. 　　This study focuses on the establishment of public-value oriented performance evaluation indicators. To build the objective level and the corresponding indicators of the assessment framework, it investigates the linkage between public value and OPSI by literature review and sorts out the existing indicators related to OPSI. Also, in purpose to refine the applicability of this framework and analyze the order of in-dicators’ importance, it applies analytic hierarchy process (AHP), gathering the mul-tiple-criteria decision-making opinions from 14 experts of Public Administration, Information Management, and E-Government practice, including 6 academics, 4 government officials, and 4 civil groups experts. 　　The framework shows that transparency, trust, accountability, participation, ef-ficiency and effectiveness are 6 main public values to evaluate the performance of OPSI, with 12 aspects and 12 indicators included in. The overall results show that transparency, trust and participation are more important than the others. And for the absolute importance, political transparency aspect and indicator transparency of policy decision-making process are the most important ones based on integrated opinions. Moreover, three groups of experts show some differences in the order of importance: academics are more concerned with accountability, government offi-cials care more about efficiency, and civil group experts regard participation the most important one. Based on the analysis of AHP results, this study suggests that government should put political transparency into effect, bring up the trust to gov-ernment information, and attach more importance to accountability and participa-tion.

Submitted by Mariana Brandão (marianabrandao@globo.com) on 2017-12-04T15:25:07Z No. of bitstreams: 1 2017.Mariana Brandao Cavalheiro_Tese.pdf: 79871762 bytes, checksum: a853438e2692cc3ee64c7fb1f7686206 (MD5) / Approved for entry into archive by ÁUREA CORRÊA DA FONSECA CORRÊA DA FONSECA (aurea.fonseca@fgv.br) on 2017-12-04T15:57:53Z (GMT) No. of bitstreams: 1 2017.Mariana Brandao Cavalheiro_Tese.pdf: 79871762 bytes, checksum: a853438e2692cc3ee64c7fb1f7686206 (MD5) / Made available in DSpace on 2017-12-08T18:41:23Z (GMT). No. of bitstreams: 1 2017.Mariana Brandao Cavalheiro_Tese.pdf: 79871762 bytes, checksum: a853438e2692cc3ee64c7fb1f7686206 (MD5) Previous issue date: 2017-10-18 / O rápido aumento da população urbana apresenta novos desafios para a administração de cidades em todo o mundo. No entanto, com a adoção generalizada de tecnologias de informação e comunicação (TIC), um número crescente de iniciativas estão sendo implementadas para aliviar essa tensão ao tentar transformar os centros urbanos em cidades inteligentes. Paralelamente ao conceito de cidades inteligentes, uma variação específica deste conceito emergiu no setor de turismo, cunhado na ideia de destinos turísticos inteligentes (DTI). Com base na experiência de Armação dos Búzios (RJ, Brasil), esta pesquisa explora algumas questões cruciais ao processo de transformação de um destino turístico em inteligente. De fato, os principais destinos turísticos estão implementando cada vez mais as TIC para enriquecer as experiências dos turistas e, como resultado, melhorar a competitividade do destino. Apesar do crescente número de iniciativas de DTI em diferentes países, a literatura existente permanece incipiente sobre esse fenômeno crescente. Assim, o primeiro artigo desta tese propõe um modelo teórico – o Smart Destinantion Development Model - visando indicar um caminho estratégico que um destino turístico deveria seguir para se tornar inteligente. Ao discutir a ideia de DTI, argumentamos que, além de aumentar a competitividade do destino, um projeto de DTI deve basear-se em um paradigma sustentável para criar valor público para a comunidade local. O segundo trabalho, desenvolvido sob a perspectiva da teoria Ator-Rede, está focado em investigar o processo de implementação do projeto de cidade inteligente de Armação dos Búzios, denominado Cidade Inteligente Búzios (CIB). Além disso, essa pesquisa também tentou entender o papel do contexto na implementação de um projeto de cidade inteligente. Nossas descobertas revelam que o projeto da cidade inteligente estudado foi principalmente motivado pela regulação pública e decisões, que caracterizamos como de cima para baixo, praticadas através das interações de seus participantes Após reconhecer o papel dos atores envolvidos no projeto CIB, bem como suas motivações, o terceiro artigo analisou o mesmo projeto usando o modelo SDDM. Desta forma, o artigo III visa investigar se, no processo de implementação do projeto da cidade inteligente, Armação dos Búzios também buscou se tornar um DTI. Nossos resultados mostraram que, apesar das oportunidades que surgiram com a infraestrutura tecnológica trazida pelo projeto da cidade inteligente, o setor de turismo de Armação dos Búzios não conseguiu se tornar mais eficiente. Assim, o último artigo provou que as TIC não irão atuar por si só para melhorar a experiência dos turistas. Na verdade, há uma cadeia de valor turístico muito complexa que precisa ser organizada e envolvida com uma visão estratégica comum, antes que a tecnologia se torne útil para aumentar a competitividade do destino turístico. / The rapid increase in urban population poses significant challenges to the administration of cities throughout the world. However, with the widespread adoption of information and communication technologies (ICT), a growing number of initiatives are being implemented to alleviate such strain by attempting to transform urban centers into Smart Cities. Parallel to the concept of Smart City, a specific variation of this concept is emerging in the Tourism sector, which regards the idea of Smart Tourism Destinations (STD). Drawing upon Armação dos Búzios (RJ, Brazil) experience, this research explores some key issues to be addressed in the process of transforming a tourism destination into a smart one. In fact, mainstream tourism destinations are increasingly implementing ICTs to enrich tourists' experiences and, as a result, improve the competitiveness of the tourism destination. Despite the growing number of STD initiatives in different countries, the extant literature remains silent on this growing phenomenon. As such, the first article of this thesis proposes a theoretical model – The Smart Destination Development Model – aimed at indicating a strategic path that a tourism destination should follow to become a smart one. By discussing the idea of STD, we argue that besides enhancing the destination competitiveness, an STD project should be grounded on a sustainable paradigm in order to create public value for the hosting community. The second paper, developed under the Actor-Network theory perspective, is focused on investigating the implementation process of the smart city project that took place in Armação dos Búzios, named Cidade Inteligente Búzios (CIB). Additionally, this research also attempted to understand the role of context in the implementation of a smart city project. Our findings reveal that the smart city project studied was primarily motivated by public regulation and mainstream decisions we characterized as top-down decisions implemented through interactions of project participants. After acknowledging the role of actors involved the CIB project, as well as their motivations, the third article has studied the same project using the SDDM. In this way, article III aims at investigating if in the process of implementing the smart city project, Armação dos Búzios also sought to become a STD. Our results have shown that, despite the opportunities that emerged with the technological infrastructure brought by the smart city project, the tourism sector of Armação dos Búzios was not able to become more efficient. Thus, the last paper has proven that ICT will not act by itself in improving the tourists’ experience. In fact, there is a very complex touristic value chain that needs to be organized, and be engaged with a common strategic vision, before technology becomes useful to increase the tourism destination competitiveness.

When Tony Blair's New Labour administration took control in 1997, it sought to establish a programme of organizational, performance, and democratic reform. Initially badged as the modernizing government programme, it was later developed in the Best Value regime for local government, which imposed a centrally-controlled performance regime on all local authorities. This was characterized by a managerialist regime of external inspections, league tables, and reliance on extensive performance management, overseen by the Audit Commission. One of the first acts of the 2010 Coalition government was to dismantle this regime, along with announcing the abolition of the Audit Commission. This research sought to examine the legacy of the 1997-2010 performance regime on six English local authority case studies, identified via a deviant case analysis. An examination of the literature developed a conceptual model of seven dimensions of reform, and the research used an exploratory approach to examine the legacy of the performance regimes through a range of qualitative interviews and focus groups. The inductive analysis of interview data found that financial austerity dominated the local government environment, and the impacts of these cuts were felt across the entire group of case studies. These savings requirements had effectively broken the expectation of continuous improvement explicit in the Best Value duty what we refer to here as the death of improvement . Authorities were reducing staffing, which resulted in the loss of expertise and skills. They were also scaling back many universal services through managed decline , and deregulation of performance regimes was stimulating divergent responses to performance management arrangements, as well as influencing the relationship between politicians and performance management, and central performance staff and departmental staff. There were challenges raised around the residual inspections, largely restricted to social care and education, and how these interacted with central performance team models. The discussion develops a three-part model of performance as a system of governance , which integrates three key areas of theoretical and empirical development: performance management frameworks, accountability, and value for money. This allows four main contributions to knowledge: The concept of public value for money , Further development of our understanding of multiple forms of accountability A new model of performance management zones that articulates different roles for performance management at points within the organization A categorisation of the main changes in reform paradigms It concludes that understanding the values underpinning public sector reforms through a range of interpretive lenses is essential to fully comprehending the impact of reforms at three levels: conceptualization, operationalization, and implementation. The legacy of Comprehensive Performance Assessment and Comprehensive Area Assessment can be seen in the increased capacity and capability of local authorities to engage with performance management, and data and evidence-driven policy making. Yet, these capabilities may not have prepared authorities sufficiently for the demands of significant budget cuts driven by the post-2010 political environment.

[pt] Essa pesquisa pretende colaborar para um melhor entendimento da importância da governança e gestão de TI, à luz da Resource-based View, para vencer os modernos desafios que se impõem às organizações públicas brasileiras em sua missão institucional de oferecer uma prestação de serviços públicos aos cidadãos com qualidade, segurança e eficiência. O estudo foi desenvolvido com base nos dados coletados pelo TCU junto às 482 organizações que responderam ao Levantamento Integrado de Governança Organizacional Pública (iGov2017). Os dados foram tratados de forma quantitativa usando as técnicas multivariadas de análise de fatores e análise de cluster. Em seguida, comparou-se o desempenho dos quatro grupos formados, em termos de observância da legislação vigente no tocante à prestação de serviços públicos com qualidade. A pesquisa revelou que 47,7 por cento das organizações exibem níveis incipientes de governança e gestão de TI com impactos na qualidade da prestação de serviços públicos. Destacam-se negativamente os índices de gestão de riscos, gestão de níveis de serviço de TI e gestão da segurança da informação. Em contrapartida, 19 por cento das organizações revelaram níveis satisfatórios de resultados e maturidade de governança e gestão de TI. As evidências encontradas apontam uma correlação positiva entre a qualidade da governança e gestão de TI e os resultados finalísticos das organizações. Os resultados dessa pesquisa sugerem que uma orquestração multifacetada, harmônica e complexa, que assegure um alinhamento consistente e contínuo entre decisões estratégicas, alinhamento estratégico de TI, gestão de riscos, gestão e governança de TI, afeta decisivamente o desempenho das organizações brasileiras. / [en] This research aims to contribute towards a better understanding of the importance of IT governance and IT management, according to the Resource-based View, in order to overcome the modern challenges Brazilian public organizations face as part of their institutional mission of providing proper quality, secure and efficient public services to the citizens. The study was developed based on the data collected by the TCU from 482 organizations that responded to the Integrated Survey of Public Organizational Governance (iGov2017). The data was treated quantitatively using multivariate techniques such as common factor analysis and cluster analysis. Furthermore, a performance comparison of the concluding four groups was conducted, in terms of compliance with the current legislation regarding provision of high-quality public services. The survey revealed that 47,7 percent of the organizations exhibited incipient levels of IT governance and IT management with impacts on the quality of the public services provision. Indexes on risk management, IT service level management and information security management stood out negatively. On the other hand, 19 percent of the organizations showed satisfactory levels of results and maturity of IT governance and IT management. Evidence indicates that there is a positive correlation between the quality of IT governance and IT management and the targeted results of the organizations. The outcome of this research suggests that a complex, harmonious multifaceted orchestration that ensures a consistent and continuous alignment between strategic decisions, IT strategic alignment, risk management, IT governance and IT management decisively affects Brazilian public organizations performance.

Submitted by Virginio Oliveira (virginio.oliveira@gmail.com) on 2013-11-26T16:25:58Z No. of bitstreams: 1 Dissertacao-Versao Final-MPAP - VIRGINIO.pdf: 1266078 bytes, checksum: a92111c909927797c478286d652251b7 (MD5) / Approved for entry into archive by ÁUREA CORRÊA DA FONSECA CORRÊA DA FONSECA (aurea.fonseca@fgv.br) on 2013-11-27T14:50:29Z (GMT) No. of bitstreams: 1 Dissertacao-Versao Final-MPAP - VIRGINIO.pdf: 1266078 bytes, checksum: a92111c909927797c478286d652251b7 (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2013-12-02T12:32:43Z (GMT) No. of bitstreams: 1 Dissertacao-Versao Final-MPAP - VIRGINIO.pdf: 1266078 bytes, checksum: a92111c909927797c478286d652251b7 (MD5) / Made available in DSpace on 2013-12-02T12:33:01Z (GMT). No. of bitstreams: 1 Dissertacao-Versao Final-MPAP - VIRGINIO.pdf: 1266078 bytes, checksum: a92111c909927797c478286d652251b7 (MD5) Previous issue date: 2013-11-08 / O objetivo deste estudo foi analisar a evolução histórica do modelo de gestão adotado na cidade do Rio de Janeiro buscando identificar qual a situação atual praticada em 2013, caracterizando as circunstâncias que levaram a este cenário. Para tal foi realizado um estudo investigativo sobre a evolução dos modelos de gestão da cidade do Rio de Janeiro, pesquisando-se o contexto histórico, administrativo e político temporal. Buscou-se a avaliação do posicionamento governamental da cidade do Rio de Janeiro em consonância com as especificidades que marcaram os modelos de gestão adotados e a herança direta proveniente dos episódios que marcaram sua evolução histórica e da herança indireta proveniente da modernização da administração pública no Brasil, além das janelas de oportunidades advindas com os grandes eventos como a copa do mundo em 2014 e olimpíadas em 2016. A análise foi realizada à luz da teoria de criação do valor público especificamente as ideias de Mark Moore. Para tanto foram realizadas entrevistas com gestores públicos da prefeitura do Rio de Janeiro, assim como foram analisados documentos de domínio público publicados na imprensa oficial e outros disponíveis na internet. / The purpose of this study was to analyze the historical development of management model adopted in the city of Rio de Janeiro in order to identify which the current situation practiced in 2013, featuring the circumstances that led to this scenario. For such a study on the evolution of investigative management models of the city of Rio de Janeiro, investigating the historical, administrative and political storm. We sought to evaluate the positioning of the city government of Rio de Janeiro in line with the specific circumstances in the management models adopted and direct inheritance from the episodes that marked its historical evolution and indirect inheritance from the modernization of public administration in Brazil, beyond the windows of opportunities that come with major events like the World Cup in 2014 and olympics in 2016. The analysis was conducted in the light of the theory of creation of public value specifically the ideas of Mark Moore. Therefore, we conducted interviews with public managers of the city hall of Rio de Janeiro, and were analyzed public domain documents published in the official press and others available on the internet.

No description available.

After the Republic of Kosovo's declaration of independence in 2008, new municipal structures were created with the charge of monitoring the delivery of health care services; yet, no mechanism for monitoring performance was ever implemented. With the public value theory as the foundation, the purpose of this multiple case study of 3 Kosovo municipalities was to understand issues surrounding the capacity of local government health department to monitor their performance related to the delivery of services. Relevant data were collected through focus-group discussions with 10 nurses, 9 directors of family medicine centers, and 12 municipal program managers. Purposeful semistructured interviews were conducted with 3 elected officials, 3 leaders of health care services, 3 policy leaders of relevant central-level ministries, and 9 participants from the national coalition of civil society organizations. All data were transcribed and coded per thematic analysis procedures. Results indicated that integrating the threefold value system of business value, social value, and governance value into municipal work plans and policy considerations will likely create a more solution-oriented service delivery at the municipal level. Furthermore, service delivery in the 3 municipalities appears to have improved over the past 5 years because of the pressure from active citizens, increased community engagement, and the institutionalization of home visits. Positive social change implications stemming from this study include the recommendation to central and local policy makers to fully integrate performance-based reporting systems into local legislation and policies. Such efforts can result in sustainable, equitable, and inclusive development, leading to stability and prosperity in Kosovo.

Public libraries are evolving from their traditional role as promoters of literacy to a new role as providers of community resources, including after-school activities for teenagers. A policy mandate for such activities appears to be lacking though, which might impact negatively their effectiveness. The purpose of this study was to get a better understanding of the existing policy and implementation mechanisms of after-school activities offered by the Atlanta Fulton Library System in Georgia to at-risk teenaged patrons. Moore's theory of innovation and public value provided the theoretical framework for the study. An embedded case study research design was used to explore the perceived role of the public library, guiding policy framework, and factors constraining the implementation of after-school activities in 3 of the system 20 branches serving at-risk youth; semi-structured interviews with 21 participants comprising teenagers engaged in after-school activities, parents, librarians, library managers, and members of the Friends of the library; observations of teenagers' behaviors in the library setting; and publicly available document on the subject. The data were inductively coded and then subjected to a content analytical procedure, which revealed 5 after-school themes: bridging a digital divide, teen and community needs, public policy, and public service. The key finding of this study indicates an absence of a system-wide formal policy in how after-school services are provided across library branches for at-risk teenagers. The study concludes with recommendations to reexamine the existing after-school programs in a way that better incorporates the unique needs of library patrons and to align policies with these needs in order to better serve at-risk youth within the context of their communities.