Object of this thesis is to give elaborated view of ways and methods for officiating of the efficiency of quality management systems. This thesis is describing and evaluating the current state of quality management systems in chosen firm. In this firm are further applied chosen indicators of the efficiency of quality management. On the basis of quantification of quality management systems efficiency are exposed main problems in quality management in selected firm. This thesis contains proposed correctional remedies for chosen problems elimination. On the basis of repeated measures is further efficiency assessed for realized remedies and is discovered current efficiency of quality management systems in chosen firm.

El presente trabajo plantea una propuesta de mejora de la gestión de mantenimiento del área de impresiones de una Empresa de Servicios Gráficos, como una alternativa de solución para mejorar la disponibilidad de la maquinaría principal (prensas) de la planta, minimizando el nivel actual de horas-máquina parada no programadas que ocurre durante el proceso de impresiones, costos por máquina-parada, atención de pedidos tardíos, entre otros. El primer capítulo comprende el marco teórico que define los conceptos, metodologías y herramientas relacionados con la gestión de mantenimiento, haciendo énfasis en la herramienta “Mantenimiento Productivo Total” (TPM) y la metodología 5S, base para el desarrollo de la propuesta de mejora; presentando dos casos reales de implementación del TPM, para conocer su aplicación y resultados obtenidos. El segundo capítulo desarrolla el diagnóstico de la situación actual de la gestión del mantenimiento vinculada al área de impresiones, empleando data real proporcionada por la empresa, en base al cual se identifica el problema principal y las causas del mismo. El tercer capítulo comprende el diseño y desarrollo de la propuesta de mejora de la gestión del mantenimiento de las prensas, aplicando las herramientas de la metodología seleccionada. En el cuarto capítulo, se efectúa la validación y evaluación de la propuesta de mejora en términos económicos y la simulación usando el Software Arena, lo cual contribuirá a la toma de decisión para la ejecución de la propuesta. Finalmente, el quinto capítulo se precisa las conclusiones y recomendaciones. / The present document proposes a proposal to improve the maintenance management of the printing area of ​​a Printing Company, as an alternative solution to improve the availability of the main machinery (presses) of the plant, minimizing the current level of downtime hours - Unscheduled machine stops that occurs during the printing process, costs per machine-stop, attention to late orders, and others. The first chapter includes the theoretical framework that defines the concepts, methodologies and tools related to maintenance management, emphasizing the “Total Productive Maintenance” (TPM) tool and the 5S methodology, the basis for the development of the improvement proposal; presenting two real cases of TPM implementation, to know its application and results obtained. The second chapter develops the diagnosis of the current maintenance management situation linked to the printing area, using real data provided by the company, based on which the main problem and its causes are identified. The third chapter includes the design and development of the proposal to improve the management of press maintenance, applying the tools of the selected methodology. In the fourth chapter, the validation and evaluation of the improvement proposal in economic terms and the simulation using the Arena Software is carried out, which will contribute to the decision making for the execution of the proposal. Finally, the fifth chapter specifies the conclusions and recommendations. / Tesis

Det finns stora förluster i sågverk som inte framkommer av deras traditionella driftsuppföljnings¬processer. Strategiskt viktigt för organisationen är frågan vad företaget behöver göra för att bli effektivt. I detta arbete diskuteras mätmetoder av effektivitet med avseende på underhåll och hur effektiviteten kan mätas med hjälp av att beräkna den totala utrustningseffektiviteten (OEE). Arbetet beskriver också olika underhållsstrategier och processen med att införa en sådan policy på sågverk. Under en period av sex dagar beräknas OEE på fem sågverk. Resultatet var att OEE värdet i snitt var runt 50 procent, som är ganska lågt. Genom att applicera en kostnadseffektiv underhållspolicy kan företaget öka sitt OEE värde och få en mer effektiv process. Detta kan göras genom att en policyn minskar de övergripande kostnaderna relaterade till de sex stora förlusterna. Diskussion förs också kring avvikelserna/stoppen och hur orsakerna till dessa kan härledas genom analyser med t.ex. Ishikawadiagram. Arbetet lyfter fram att ett systematiskt förbättringsarbete skulle ge nästan ett fördubblat kapacitetsutnyttjande för sågverken utan några större investeringar. I arbetet beskrivs hur sågverken kan bli framgångsrikare med detta genom att välja en kostnadseffektiv underhållspolicy. / There are several big losses in sawmills that are not addressed by the traditional operation feedback systems. It is strategic significant for organizations to address the question what need to be done in order to bee more effective. This work discusses methods of measurement the effectiveness with respect to maintenance and how the effectiveness can be measured by assessing the Overall Equipment Effectiveness (OEE). The work also emphasizes on maintenance strategies and the process of implementing such a policy in sawing mills. During a period of six days assessments of OEE were made in five different sawmills. The results were that OEE in general were about 50 percent, which is considered low. By implementing a cost-effective maintenance policy, it will lead to increase the value of OEE for the process. Using a policy that will decrease the overall costs related to the six big looses could do these. Discussions the production stoppages and how these can be analyzed by using different tools, such as Ishikawa diagram are addressed. The work highlights that a systematic improvement work would increase appreciably the capacity utilized without any large investments. This study also describes how sawmills can be successful when increasing their effectiveness by selecting a cost-effective maintenance policy for their process.

<p>Det finns stora förluster i sågverk som inte framkommer av deras traditionella driftsuppföljnings¬processer. Strategiskt viktigt för organisationen är frågan vad företaget behöver göra för att bli effektivt. I detta arbete diskuteras mätmetoder av effektivitet med avseende på underhåll och hur effektiviteten kan mätas med hjälp av att beräkna den totala utrustningseffektiviteten (OEE). Arbetet beskriver också olika underhållsstrategier och processen med att införa en sådan policy på sågverk. Under en period av sex dagar beräknas OEE på fem sågverk. Resultatet var att OEE värdet i snitt var runt 50 procent, som är ganska lågt. Genom att applicera en kostnadseffektiv underhållspolicy kan företaget öka sitt OEE värde och få en mer effektiv process. Detta kan göras genom att en policyn minskar de övergripande kostnaderna relaterade till de sex stora förlusterna. Diskussion förs också kring avvikelserna/stoppen och hur orsakerna till dessa kan härledas genom analyser med t.ex. Ishikawadiagram. Arbetet lyfter fram att ett systematiskt förbättringsarbete skulle ge nästan ett fördubblat kapacitetsutnyttjande för sågverken utan några större investeringar. I arbetet beskrivs hur sågverken kan bli framgångsrikare med detta genom att välja en kostnadseffektiv underhållspolicy.</p> / <p>There are several big losses in sawmills that are not addressed by the traditional operation feedback systems. It is strategic significant for organizations to address the question what need to be done in order to bee more effective. This work discusses methods of measurement the effectiveness with respect to maintenance and how the effectiveness can be measured by assessing the Overall Equipment Effectiveness (OEE). The work also emphasizes on maintenance strategies and the process of implementing such a policy in sawing mills. During a period of six days assessments of OEE were made in five different sawmills. The results were that OEE in general were about 50 percent, which is considered low. By implementing a cost-effective maintenance policy, it will lead to increase the value of OEE for the process. Using a policy that will decrease the overall costs related to the six big looses could do these. Discussions the production stoppages and how these can be analyzed by using different tools, such as Ishikawa diagram are addressed. The work highlights that a systematic improvement work would increase appreciably the capacity utilized without any large investments. This study also describes how sawmills can be successful when increasing their effectiveness by selecting a cost-effective maintenance policy for their process.</p>

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-09-19T16:08:08Z No. of bitstreams: 1 Glauco Roberto Pereira Silva.pdf: 1708203 bytes, checksum: ca08ce102b8eb3c727f8ce1f156f6daf (MD5) / Made available in DSpace on 2016-09-19T16:08:08Z (GMT). No. of bitstreams: 1 Glauco Roberto Pereira Silva.pdf: 1708203 bytes, checksum: ca08ce102b8eb3c727f8ce1f156f6daf (MD5) Previous issue date: 2016-06-28 / The Brazilian manufacturing industries have faced stiff global competition from factories in Europe, USA and Asia, requiring the same monitoring crucial factors to remain competitive. In general, these companies have performance indicators considered key in comparison units. However, the academic literature in the context of maintenance costs, little has addressed specifically on the impact of the use of OEE - Overall Equipment Effectiveness, indicator used to measure the overall effectiveness of equipment and production systems - in reducing maintenance costs. This work questions the extent to which manufacturing companies in Brazil know the impact on the results of production systems, and more particularly about the cost of maintenance. It also presents the objective of understanding the understanding of business impacts on the TPM and OEE bring about the management of maintenance and the costs of this activity. To achieve this goal, we used an exploratory survey as a practical exemplification, illustrating the results of applying the proposed concepts in industrial maintenance activities in manufacturing companies. The aforementioned results demonstrated that both the TPM and the OEE bring effective contributions to increase productivity, quality and competitiveness, and reduce maintenance costs, and that most of the companies studied have clarity that. / As indústrias de manufatura brasileiras têm enfrentado acirrada competição global com empresas da Europa, USA e Ásia, exigindo das mesmas o monitoramento de fatores cruciais para se manter competitivas. De maneira geral, essas empresas possuem um conjunto de indicadores de desempenho considerados como chave na comparação entre unidades. No entanto, a literatura acadêmica, no contexto dos custos de manutenção, pouco tem abordado, especificamente, sobre o reflexo do uso do OEE - Overall Equipment Effectiveness, indicador utilizado para medir a efetividade geral dos equipamentos e dos sistemas de produção - na redução de custos de manutenção. O presente trabalho questiona em que medida as empresas de manufatura no Brasil conhecem os impactos sobre os resultados dos sistemas de produção e, mais particularmente sobre o custo de manutenção. Apresenta ainda como objetivo compreender a compreensão das empresas sobre os impactos que o TPM e o OEE trazem sobre a gestão da manutenção e sobre os custos dessa atividade. Para atingir tal objetivo, utilizou-se uma survey exploratória como uma exemplificação prática, ilustrando os resultados da aplicação dos conceitos propostos nas ações de manutenção industrial em empresas de manufatura. Os resultados apontados demonstraram que tanto o TPM e quanto OEE trazem contribuições efetivas para aumentar a produtividade, qualidade e competitividade, e reduzir custos de manutenção, e que a maior parte das empresas estudadas têm clareza disso.

Master’s thesis is concerned with maintenance management in manufacturing companies focusing on TPM. The first part of the thesis deals with the topic theoretically and proposes possible solution in company Siemens Electric Machines s.r.o. based on system analysis. The practical part then describes the current state of maintenance management and recommend various measures to improve autonomous, scheduled and reactive maintenance in this company.

Made available in DSpace on 2016-04-26T18:15:11Z (GMT). No. of bitstreams: 1 Giovanna Licia Rocha Trinanes Aveiro.pdf: 26814947 bytes, checksum: 7d84809b1b82f927ffe588fcac031b9f (MD5) Previous issue date: 2015-06-25 / Conselho Nacional de Desenvolvimento Científico e Tecnológico / This research examines the discursive dislocation undertaken by the women s magazine TPM, launched in 2001, regarding the models of women present in other women magazines that have become hegemonic, such as Claudia, Nova and Marie Claire. The hypothesis of the research is that TPM is built as an antagonistic force, printing an opening from the standard model of femininity and the way of doing women s magazines. We rely on two methodological approaches: analysis of issues of the magazine and research with the reading audience. The analyzed corpus covers eight years of the magazine s history, totaling 86 editions, published from January 2007 to December 2014. The qualitative empirical research was carried using focal group discussion techinque and presential individual interviews, with ten participant readers. Both approaches culminate in a critical analysis of the visibility schemes proposed on the magazine s communication contract. The discursive dispute established by TPM magazine was designed from the discourse theory of Ernesto Laclau and Chantal Mouffe. The steady discourse of women s magazines was set in the first chapter, by privileged signifiers romance, care, beauty, home life, independence, work and freedom. The second chapter maps in thematic blocks the research corpus. The discussions held by the readers are systematized in the third chapter, by the axies of expectations, frustrations and the relationship of love and hatred they establish with the magazine. The last chapter analyzes comparatively TPM s communication contract, concluding that its convocation appeals to uniqueness / Esta pesquisa examina o deslocamento discursivo empreendido pela revista feminina TPM, lançada em 2001, em relação aos modelos de mulher presentes nas revistas femininas que se tornaram hegemônicas, representadas por Claudia, Nova e Marie Claire. A hipótese da pesquisa é que TPM se constrói como força antagonista, imprimindo uma abertura em relação ao modelo padrão de feminilidade e da forma de fazer revistas femininas. Contamos para isso com duas abordagens metodológicas: análise das edições da revista e pesquisa junto ao público leitor. O corpus analisado contempla oito anos da trajetória da revista, totalizando 86 edições, publicadas de janeiro de 2007 a dezembro 2014. A pesquisa empírica qualitativa se realizou pelo uso de técnica de discussão em grupo focal e entrevista individual presenciais, com total de dez leitoras participantes. Ambas as abordagens culminam numa análise crítica dos regimes de visibilidade propostos no contrato de comunicação da revista. A disputa discursiva estabelecida pela revista TPM foi pensada a partir da teoria do discurso de Ernesto Laclau e Chantal Mouffe. O discurso estabilizado das revistas femininas foi definido no primeiro capítulo, pelos significantes privilegiados romance, cuidado, beleza, vida doméstica, independência, trabalho e liberdade. O segundo capítulo mapeia em blocos temáticos o corpus da pesquisa. As discussões realizadas pelas leitoras estão sistematizadas no capítulo terceiro, pelos eixos de expectativas, frustrações e a relação de amor e ódio que estabelecem com a revista. O último capítulo analisa de modo comparativo o contrato de comunicação da revista TPM, concluindo que sua convocação apela à singularidade

Made available in DSpace on 2016-08-18T17:23:42Z (GMT). No. of bitstreams: 1 Dissertacao-RogerToledoGissoni.pdf: 7001691 bytes, checksum: b6ac87eb5d4b621be8fa495b1ec5b60a (MD5) Previous issue date: 2016-01-08 / Given the current economic scenario experienced by companies in the Brazilian energy sector and for having intensive reliance on characteristics of its assets, proper asset management is critical to meet the needs of all stakeholders in the business. In this context, the productivity gain is a sine qua non for the survival of any company included in a scenario where the quality of energy supply, with appropriate costs, is the main goal. This work will address the use of Total Productive Management (TPM) methodology in an electricity distribution company for managing its assets, mainly in the maintenance and operation phases of its operating cycle. Thus, the current situation will be explored in the Brazilian electric sector and its main challenges, the current concept of the TPM methodology and the development of international norms in asset management since the creation of the British specification publicly available PAS 55, until the release of the new standard ISO 5500. We will evaluate the results of the implementation of the pillars autonomous maintenance, planned maintenance and specific improvement of Total Productive Management (TPM) in an electricity distribution company. They will also be addressed the requirements of the new standard ISO 55000 asset management that these pillars meet TPM and its contribution to an excellent management of the assets of a distributor of electricity. Finally, the results achieved by the company after two years of use of the TPM are shown. / Devido ao atual cenário econômico vivido pelas empresas do setor energético brasileiro e por possuírem características de dependência intensiva dos ativos, uma adequada gestão de ativos é fundamental para atender as necessidades de todas as partes interessadas no negócio. Neste contexto, o ganho de produtividade é condição sine qua non para a sobrevivência de qualquer empresa inserida num cenário onde a qualidade no fornecimento de energia, com custos adequados, é o objetivo principal. Assim, neste trabalho será abordado a utilização da metodologia de Gestão Produtiva Total (TPM), do inglês Total Productive Management, em uma empresa de distribuição de energia elétrica para gestão de seus ativos, principalmente nas fases de manutenção e operação do seu ciclo operacional. Para tanto, será explorado o atual cenário do setor elétrico brasileiro e seus principais desafios, o atual conceito da metodologia do TPM e a evolução da normatização internacional em gestão de ativos desde a criação da especificação britânica disponível publicamente PAS 55, até o lançamento da nova norma ABNT NBR ISO 5500. Serão avaliados os resultados da implantação dos pilares manutenção autônoma, manutenção planejada e melhoria específica da Gestão Produtiva Total (TPM) em uma empresa de distribuição de energia elétrica. Serão também abordados os requisitos da nova norma ABNT NBR ISO 55000 de gestão de ativos que esses pilares do TPM atendem e sua contribuição para uma gestão excelente dos ativos de uma distribuidora de energia elétrica. Por fim, serão mostrados os resultados alcançados pela companhia após dois anos de utilização da metodologia do TPM.

El propósito de este trabajo es presentar un estudio de mantenimiento centrado del TPM (mantenimiento productivo total) y RCM (mantenimiento centrado en la confiabilidad), que llevó a cabo dentro de un proyecto de instalación de una red sanitaria a través de equipos de construcción pesada en Lima, Perú. Su enfoque se basa en los primeros pilares del TPM, mantenimiento preventivo y autónomo, así como el análisis FMEA del RCM para el análisis de mantenimiento, que se lleva a cabo en estudio. La aplicación del TPM tiene éxito en su aplicación de diversas políticas de Mantenimiento Preventivo (MP) asignados a los activos y demuestra que su aplicación en la industria de la construcción podría reducir la excesiva acumulación de mantenimiento por la misma optimización eficaz, apoyado del análisis del RCM y su análisis de los sistemas de los equipos pesados. El excesivo mantenimiento correctivo representa un alto índice de inversión y retrasos en tiempos de trabajo del proyecto asignado. Los métodos tradicionales de garantía de Disponibilidad, como el mantenimiento reactivo o de rutina, son insuficientes para satisfacer un plan de mantenimiento de equipos pesados, por lo tanto, cuenta para la aplicación sistemática RCM y TMP, permitirán seleccionar y aplicar tareas efectivas de PM. Se utiliza un enfoque que desarrolla y analiza a fondo las estrategias de mantenimiento correctivo y preventivo continuo con el ambiente de incertidumbre y datos operativos limitados por la crítica. Los resultados nos arrojan una mejora de la disponibilidad al 90%. / The purpose of this paper is to present a maintenance study focused on total productive maintenance (TPM) and reliability-centered maintenance (RCM). Its approach is based on the first pillars of TPM, preventive and autonomous maintenance, as well as the FMEA analysis of RCM for maintenance analysis, which was conducted in this study. The implementation of TPM was successful in that various preventive maintenance (PM) policies assigned to the assets were implemented and it was demonstrated that TPM application in the construction industry could reduce the excessive accumulation of maintenance with the same effective optimization, and with support from RCM analysis and its heavy equipment systems analysis. Excessive corrective maintenance accounts for high investment and delay rates in work times of the assigned project. Traditional methods of availability guarantee, such as reactive or routine maintenance, are insufficient to satisfy a heavy equipment maintenance plan; therefore, what is called for is the systematic application of RCM and TMP because they allow the selection and application of effective PM tasks. An approach that develops and thoroughly analyzes the strategies of continuous corrective and PM is used with an atmosphere of uncertainty and with operational data limited by criticism. Results show a 90% improvement in availability. / Trabajo de Suficiencia Profesional

The diploma work deals with measurement of Production Overall Equipment Effectiveness in manufacturing company Alfa. Firstly, is processed the theoretical part concerning general production, TPM, lean manufacturing and OEE. After than is described the company, monitored device and technology used by the device. In the final section is evaluated the OEE for January, February and March; analyze downtimes, mistakes and losses and their solutions are proposed. The last chapter is devoted to the economic evaluation of the proposal.