Moderne Fahrzeuginformationssysteme ermöglichen es dem Fahrer, während der Fahrt auf eine Vielzahl an geographischen Informationen wie Sonderziele zuzugreifen. Die Auswahl einer Option aus solch umfangreichen Angeboten während der Fahrt kann jedoch zu einem erheblichen Sicherheitsrisiko werden, welches eine Unterstützung des Fahrers bei der Optionsauswahl erforderlich macht. Eine vielversprechende Möglichkeit der Unterstützung liegt im Anbieten von Assistenzsystemen zur personalisierten Sonderzielauswahl. Ziel der hier vorliegenden Dissertation ist die Optimierung der Akzeptanz solcher Assistenzsysteme im fahrzeugspezifischen Nutzungskontext. Hierzu wurde in einer qualitativen Studie zunächst der Nutzungskontext untersucht. Aufbauend auf den Ergebnissen und der Taxonomie für Assistenzsysteme nach Wandke (2005) wurden drei Assistenzarten mit verschiedenen Assistenzgraden identifiziert, die potentiell für die personalisierte Optionsauswahl im Fahrzeug in Frage kommen (adaptierbare Filterassistenz, adaptive Filterassistenz, adaptive Delegationsassistenz). In zwei Szenariobefragungen konnte mit Hilfe des UbiTAM nach Rothensee (2010) aufgezeigt werden, dass alle drei Assistenzarten positiv bewertet wurden. Innerhalb dieser positiven Bewertungen wurden höhere Assistenzgrade signifikant besser bewertet. Basierend auf den Erkenntnissen wurden die Assistenzarten prototypisch realisiert und in zwei Fahrsimulationsstudien hinsichtlich ihrer Auswirkung auf die Fahrleistung und die Güte der Aufgabenbearbeitung untersucht. In den Studien konnten die Ergebnisse zur Akzeptanzbeurteilung bestätigt werden. Zusätzlich wurde deutlich, dass die adaptiven Assistenzarten das höchste Maß an Unterstützung in der Nebenaufgabe boten. Gleichzeitig zeigten sie auch die geringste Auswirkung auf die Fahrleistung. Die Ergebnisse dieser Arbeit legen für die Gestaltung von Auswahlassistenzsystemen im Fahrzeug nahe, eine Kombination aus adaptiven Filter- und Delegationsassistenzen anzustreben. / Modern vehicle information systems allow the driver to access a variety of geographical information, like points-of-interest, whilst driving. However, selecting an option from an extensive list of options, whilst driving, can pose a significant safety hazard. Thus, it becomes essential to support the driver in this selection process. A promising solution lies in supplying an assistance system that includes a personalised points-of-interest selection. The purpose of this doctoral thesis is to optimise the acceptance of those assistance systems. Firstly, a qualitative study was carried out to examine the context of use. The results were analysed using the taxonomy for assistance systems developed by Wandke (2005). This identified three suitable types of option selection assistance systems, with varying levels of support; adaptable filter assistance, adaptive filter assistance, adaptive delegation assistance. Secondly, the assistance systems were analysed by means of scenario surveys based on the UbiTAM, by Rothensee (2010). The results showed that all three assistance systems were rated positive. Within these positive ratings, those systems offering higher levels of support received significantly better ratings. Based on the findings all three assistance systems were implemented as prototypes. The prototypes were evaluated in two driving simulator studies, in order to assess their effects on both the driving performance and the quality of task processing. The simulator studies verified the results uncovered by the scenario surveys. Additionally, it became clear that adaptive assistance systems provided drivers with the most support during the fulfilment of secondary tasks. Finally, they showed that driving performance was only slightly affected by the use of the adaptive assistance systems. In terms of the development of assistance systems, the results of this thesis suggest that a combination of adaptive filter and delegation assistance should be implemented.

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-07-01T21:32:07Z No. of bitstreams: 1 Roberto Antonio Winter.pdf: 2306529 bytes, checksum: a8d1cdc9ad22f45147be60e7a42ca592 (MD5) / Made available in DSpace on 2016-07-01T21:32:07Z (GMT). No. of bitstreams: 1 Roberto Antonio Winter.pdf: 2306529 bytes, checksum: a8d1cdc9ad22f45147be60e7a42ca592 (MD5) Previous issue date: 2016-02-22 / Organizational learning process is part of the quest for competitiveness and it is also present on the project’s results, summing up together with several organization projects in order to make up its result. The learned lessons support managers in their projects with the successful and unsuccessful experiences through the registry stored and provided in a centralized and organized way. The learned lessons registry in any project stage helps the project members to meditate about the process, achievements, stimulating the sharing of tacit and explicit knowledge created. On this process of storing and retrieving learned lessons, the web’s 2.0 collaborative tools are present, and in this context the wiki platform is one of the most cited when storing and retrieving learned lessons. Add up the fact that there are no process on the most used references (PMBOK-PMI and ICB-IPMA) to these factors and it is identified a gap on the studies. This scenario motivates the quest for a model that helps the learned lessons management in Information Technology projects and Information Systems. This dissertation aims to evaluate a learned lesson management model on IT/IS project utilizing web 2.0 tools. This model supports the management of learned lessons: gathering, verification, dissemination and reusing. This study has an explanatory and prescriptive approach using an abductive, inductive and deductive method. The Design Science Research is the research’s approach. This study looks for contributing towards the project’s practice and its results and creating academic knowledge with the accuracy that the study requires in its method. The Target 2.0 was instantiated in the implementation phase of an IT project, demonstrating that the model achieved its expected results, solving while searching the company's problem with the GLA. The result emerged evidence of the sociomaterial relations, the quality of relations between people and the model, under present social theory. The research contributes to the GLA practice in projects, helps with project managers in GLA, besides contributing to the Administration allowing expand the use of the organization's knowledge management model. The research contributes to the theory and use of GLA model in the implementation phase of an IT project, in a small business, with improvements in GLA. / O resultado dos diversos projetos de uma empresa contribui para o resultado estratégico do negócio, para a aprendizagem nos projetos, e para o processo de aprendizagem organizacional. Em adição a aprendizagem em projetos, com as lições aprendidas, apoiam os gestores em seus projetos, com o registro das experiências bem sucedidas e de fracassos, coletando e reutilizando as experiências de forma organizada e centralizada. Esta pesquisa explora a gestão de lições aprendidas (GLA), com apoio de uma plataforma wiki, em uma empresa de médio porte, no ramo de TI, especializada em sistemas de logística e transporte. Na relevância do tema, encontram-se as necessidades das empresas, a pouca atenção ao tema nos guias mais utilizados em projetos (PMBOK-PMI e ICB-IPMA). Esse cenário motiva a busca de um modelo que auxilie a GLA em projetos de Tecnologia da Informação e Sistemas de Informação (TI/SI). Essa dissertação tem como objetivo avaliar a instanciação de um modelo de gestão de lições aprendidas em projetos de TI/SI, utilizando uma wiki. Este modelo suporta os processos de GLA: conscientização; coleta; verificação; armazenamento; disseminação e reuso. Este estudo adota o paradigma Design Science Research e o método Technical Action Research, têm uma abordagem exploratória e prescritiva, com uso dos métodos abdutivo, indutivo e dedutivo. A pesquisa instanciou o modelo Target 2.0 na fase de execução de um projeto de TI, demonstrando que o modelo atingiu seus resultados, contribuindo durante a pesquisa para a solução do problema da empresa com a GLA. No resultado emergiu evidências da relação sócio material, na qualidade das relações entre as pessoas e o modelo, sob uma presente teoria social. A pesquisa contribui para a prática de GLA em projetos, contribui com gestores de projetos na GLA, além de contribuir com a Administração permitindo expandir o uso do modelo gestão do conhecimento da empresa. A pesquisa contribui na teoria com uso do modelo na GLA da fase de execução de um projeto de TI, apresentando melhorias na GLA. As seis proposições elaboradas pelo pesquisador, foram confirmadas pela análise dos resultados da pesquisa de campo, sendo que uma possui ressalva que sugere melhorias na elaboração das páginas wiki.

Gegenstand dieser Dissertationsschrift ist die Erforschung der Akzeptanz digitaler Medien durch Personen im Ruhestand, die im ländlichen Raum leben. Es galt insbesondere Faktoren aufzudecken, die sich förderlich oder hinderlich auf die Nutzung von Smartphones und Tablet-PCs auswirken. Basierend auf den Ergeb-nissen lassen sich Hinweise darauf gewinnen, wie die betroffene Personengruppe in der Nutzung der Medien unterstützt werden kann. Theoretische Grundlagen für die Ermittlung von Einflussfaktoren stellen das klas-sische Technologieakzeptanzmodell von Davis (1989) und dessen Folgemodelle (2000, 2008), das Seniorakzeptanzmodells von Renaud und Biljon (2008) und der Uses-and-Gratification-Ansatzes von Blumler und Katz (1974) dar. Weiterhin wer-den Faktoren, die den ländlichen Raum charakterisieren, berücksichtigt. Spezifika des Ruhestands werden über das kalendarische Alter und das subjektive Alterser-lebens einbezogen. Die aus den Theorien herausgearbeiteten Einflussfaktoren wurden mit drei explo-rativen Vorstudien, auf ihre Relevanz für die Zielgruppe hin geprüft. Dabei handelt es sich um ein Experteninterview (n = 5), eine teilstandardisierte Befragung (n = 39) und ein Leitfadeninterview (n = 10). Die daraus gewonnenen Einflussfak-toren wurden anschließend in einer Fragebogenstudie von Personen im Ruhe-stand (n = 203) in den Landkreisen Bautzen und Zwickau beurteilt. Die Daten wurden statistisch mit Korrelations- und Regressionsanalysen sowie der einfakto-riellen Anova analysiert. Im Ergebnis zeigte sich, dass insbesondere der wahrgenommene Nutzen, die Leichtigkeit des Lernens und Leichtigkeit der Bedienung die Technikakzeptanz der befragten Personen beeinflussen. Diese Faktoren werden ihrerseits direkt durch die Selbstwirksamkeit sowie indirekt durch Vorerfahrungen mit Computer und Internet aber auch die Angst vor Bedienfehlern oder Sicherheitsbedenken geleitet. Eine wichtige Rolle kommt lernunterstützenden Maßnahmen zu. Der wahrgenommene Nutzen, die Einstellung und auch die Verhaltensabsicht unterscheiden sich signifikant in Abhängigkeit vom bereichsspezifischen Alterser-leben. Relevanz besitzen zudem personenbezogene und soziodemographische Faktoren wie z.B. der Gesundheitszustand, der Bildungsabschluss und das Haus-haltseinkommen. In Abhängigkeit vom Wohnort wirkt sich das soziale Engage-ment signifikant auf die Verhaltensabsicht aus. Weiterhin lassen sich Zusammen-hänge zwischen der Wohnentfernung zu den Kindern, dem wahrgenommenen Nutzen und den sozialen Motiven nachweisen. Die Ergebnisse der Dissertationsschrift sind vor allem interessant für Wissen-schaftler und Lehrende, die ältere Menschen bei der Bedienung digitaler Medien unterstützen. Daneben bieten sie Anhaltspunkte für Kommunen, die sich mit ge-sellschaftlicher Teilhabe von Älteren befassen.:1 Einleitung 1.1 Themenrelevanz 1.2 Zielsetzung und Beitrag der Arbeit 1.3 Vorgehensweise 2 Theoretischer Hintergrund 2.1 Das Phänomen „Alter(n)“ 2.2 Der Sozioökologische Kontext: Altern im ländlichen Raum 2.3 Ältere Erwachsene im Fokus der Mediennutzungsforschung 2.4 Älterer Erwachsene im Fokus der Akzeptanzforschung 2.5 Forschungsbedarf und Forschungsfragen 3 Methodisches Vorgehen 3.1 Explorative Vorstudie 1 - Expertenbefragung 3.2 Explorative Vorstudie 2 – schriftliche, halboffene Befragung 3.3 Explorative Vorstudie 3 –leitfadengestützte Interviews 3.4 Einflussgrößen auf die digitale Mediennutzung 3.5 Hypothesen 4 Hauptstudie 4.1 Studiendesign 4.2 Feldphase 4.3 Datenaufbereitung und –analyse 4.4 Stichprobenzusammensetzung 4.5 Statistische Analysen 4.6 Ergebnisse: Technikbezogene Faktoren 4.7 Ergebnisse: Subjektbezogene Ressourcen 4.8 Ergebnisse: Wohnortbezogenen Ressourcen 5 Diskussion und Zusammenfassung 5.1 Zusammenfassung und Interpretation der Ergebnisse 5.2 Diskussion der Methoden 5.3 Fazit und Ausblick / The dissertation investigates smartphone and tablet acceptance by elderly users and non-users in rural areas in Germany, especially in federal provinces in Saxo-ny (Bautzen and Zwickau). Following a mixed-methods design, both qualitative and quantitative studies were used. The theoretical framework is based on the Technology Acceptance Models by Davis (1989) and Venkatesh (2000, 2008), the Senior Technology Acceptance and Adoption Model by Renaud and Biljon (2008), and the Uses-and-Gratification Approach by Blumler and Katz (1974). The models served to identify influence factors on technology acceptance. Those factors were validated empirically for the specific group of (potential) elderly users by three qualitative studies: 1. Expert interviews (n = 5), 2. Interviews using a partly standardised guideline (n = 39) and 3. Structured-interviews with elderly people (n = 10). The influencing factors gained were then analysed in a questionnaire study completed by elderly persons, who live in rural areas (n = 203). Data was analysed by means of correlation analysis, regression analysis and uni-variate ANOVA. Findings show that for elderly users perceived usefulness, per-ceived ease of use and learning (as main factors of TAM) significantly affect atti-tude, behavioral intention to use and acceptance. Self-efficacy is a strong predic-tor for ease of use and learning. Moreover, prior experiences with computers and the Internet as well as fear of operating errors and security concerns are of inter-est. Measures to support learning are also important. Users and non-user’s differ in acceptance of smartphones and tablets. Users’ motives for digital media use and perceived ubiquity of new media influence perceived usefulness, whereas non-users have more sense of fear with regard to operating errors and safety concerns. Furthermore, age affects perceived usefulness, ease of use, ease of learning and behavioral intention to use whereas attitude towards ageing significantly affects perceived usefulness, attitude towards use and behavioral attention to use. Due to the characteristics of rural areas social commitment is relevant for behavioral intention, and the geographical distance to children influences perceived useful-ness as well as social motives for usage. This dissertation should be of interest for researchers, lecturers, politicians, and technology designers, especially with regard to mobile devices.:1 Einleitung 1.1 Themenrelevanz 1.2 Zielsetzung und Beitrag der Arbeit 1.3 Vorgehensweise 2 Theoretischer Hintergrund 2.1 Das Phänomen „Alter(n)“ 2.2 Der Sozioökologische Kontext: Altern im ländlichen Raum 2.3 Ältere Erwachsene im Fokus der Mediennutzungsforschung 2.4 Älterer Erwachsene im Fokus der Akzeptanzforschung 2.5 Forschungsbedarf und Forschungsfragen 3 Methodisches Vorgehen 3.1 Explorative Vorstudie 1 - Expertenbefragung 3.2 Explorative Vorstudie 2 – schriftliche, halboffene Befragung 3.3 Explorative Vorstudie 3 –leitfadengestützte Interviews 3.4 Einflussgrößen auf die digitale Mediennutzung 3.5 Hypothesen 4 Hauptstudie 4.1 Studiendesign 4.2 Feldphase 4.3 Datenaufbereitung und –analyse 4.4 Stichprobenzusammensetzung 4.5 Statistische Analysen 4.6 Ergebnisse: Technikbezogene Faktoren 4.7 Ergebnisse: Subjektbezogene Ressourcen 4.8 Ergebnisse: Wohnortbezogenen Ressourcen 5 Diskussion und Zusammenfassung 5.1 Zusammenfassung und Interpretation der Ergebnisse 5.2 Diskussion der Methoden 5.3 Fazit und Ausblick

While FinTech is a relatively recent subject in academic literature, it is widely acknowledged as one of the most notable innovations within the financial industry. Despite the growing interest in FinTech, there is currently a lack of comprehensive understanding regarding the exact implications it will have on established financial institutions. The introduction of FinTech solutions has brought about a significant transformation in the banking industry of Finland. Nevertheless, the influence of FinTech adoption on employee’s satisfaction and performance in banks remains uncertain. This has emphasized the need for a deeper understanding of the opportunities and challenges presented by this form of technological innovation across all aspects of the financial industry. The purpose of this research is to bridge the existing gap in literature by examining the relatively unexplored area of how the adoption of FinTech solutions influences job satisfaction and performance among employees in the context of a Finnish bank. Specifically, this research centered on OP Bank, which is recognized as one of the largest banks in Finland. By conducting an in-depth exploration of the experiences of employees at OP Bank, this research will offer valuable insights into how the adoption of FinTech solutions influences employee’s behavior in the Finnish banking industry. To accomplish this, the study utilizes a qualitative exploratory research approach, employing semi-structured interviews as the data collection method, involving 8 middle-level employees from OP Bank. This methodology facilitates a deeper understanding of employees' experiences and perspectives, thereby generating rich and detailed data. The findings of our research reveal several key conclusions regarding the varying ways that the adoption of FinTech solutions influences employee’s job satisfaction and performance. The insights gained highlight the crucial role of FinTech in transforming traditional banking practices, driving innovation, and fostering a positive work environment for employees in the financial industry. Understanding the complexities linked to FinTech adoption is imperative for banks and financial institutions to effectively leverage the complete potential of these technological innovations, thereby steering employee’s satisfaction and performance in the desired direction. Through an in-depth examination of this phenomenon, we have gained a better understanding of the benefits and challenges associated with FinTech adoption, as well as its influence on employee’s job satisfaction and performance. Moreover, this study has provided crucial insights for improving employee’s satisfaction and performance in banks that have embraced FinTech solutions, thereby contributing to a deeper understanding of successful FinTech adoption in the Finnish financial industry. Additionally, this research has contributed to the existing literature on FinTech, management of employee’s satisfaction and performance, employee behavior and technology adoption. These findings have offered practical theoretical, managerial and societal contributions.

The construction sector is considered one of the most hazardous industries in the world. The reason for this is due to several factors. Earlier literature shows that a construction site can be dynamic as different types of objects or people are in constant motion. Difficulties arise when trying to predict safety hazards on-site. Collisions between objects or falling from a height are examples of hazardous situations that can occur onconstruction sites. In a construction environment, there are also static risks related to, for instance, dust, unsafe substances, and chemicals from paints, fuels, and solvents. Simultaneously, society is in an era of digitalization and innovation with, among other things, artificial intelligence (AI), drones, building information modeling (BIM), virtual reality (VR), augmented reality (AR), digital twins, internet of things (IoT), automation, robotics and sensor-technologies on the topic. These tools have the potential to improvecurrent safety management methods. At the same time, the attitudes towards the construction industry are associated with traditional working methods where digitalization and new technology are perceived to be moving at a slow pace.Technologies and digital methods for securing construction sites have mainly been investigated in controlled research settings and test projects. The research gap lies in the fact that there is not enough knowledge regarding the implementation of technologies and digital methods in more authentic construction site environments. The study aims to identify different technologies and digital tools within construction safetymanagement in the Swedish context. The purpose of this thesis is to provide a general understanding of the topic and to broaden the perspective on existing attitudes and behaviors toward digital tools and technologieswithin construction safety management. In this thesis, the focus is on construction sites during the production phase with their respective personnel. Other parts of the construction project process, such as the planning and design stages, are taken into account by exploring how these stages can contribute to safer constructionsites. To obtain empirical material, methods based on qualitative research have been suitable where semi-structured interviews and fieldwork have been conducted. The Technology Acceptance Model (TAM) has been used as a theoretical framework for the results and a thematic analysis has been used as a data analysis approach.The thesis has examined how construction sites can become safer with the help of digitalization and new technology. Attitudes and behaviors towards the implementation of digital tools and technology have also been investigated. The results indicate that there are different attitudes towards the implementation of digital tools and technologies concerning safety management in both the design and planning phase and the production phase. To summarize the results, many of the interview participants were positive towards using digital tools and technologies for safety purposes. However, they were also skeptical about the success of implementation due to factors such as cost, risks, traditional methods, and attitudes and behaviors. The attitudes and behaviors, in turn, affect the actual usage of construction safety management implementations.In this thesis, we hope to broaden the perspective on how digital tools and technology could contribute to safer construction sites and the attitudes and behaviors towards the matter. / Byggsektorn anses vara en av de mest riskfyllda branscherna i världen. Anledningen till detta beror på flera faktorer. Tidigare studier visar att en bygg- och anläggningsplats kan vara dynamisk då olika typer av föremål eller människor är i ständig rörelse. Svårigheter kan därmed uppstå i arbetet med att förutse säkerhetsrisker på plats. Kollisioner mellan föremål och fall från höjder är exempel på olyckor på byggarbetsplatser. I en bygg – och anläggningsmiljö finns det också statiska risker relaterade till exempelvisdamm, farliga ämnen och kemikalier från färger, bränslen och lösningsmedel. Samtidigt befinner sig samhället i en era av digitalisering och innovation med bland annat artificiell intelligens (AI), drönare, building information modeling (BIM), virtual reality (VR), augmented reality (AR), digitala tvillingar, internet of things (IoT), automation, robotik och sensorteknik, vilka uppmärksammas på bred front. Dessahjälpmedel har potential att driva utvecklingen av arbetsmiljö - och säkerhetsarbetet inom byggbranschen. Samtidigt förknippas attityderna till byggbranschen med traditionella arbetssätt där digitalisering och ny teknik upplevs gå långsamt.Idag finns det många tekniker och digitala metoder för att säkra bygg- och anläggningsplatser. Detta har dock främst undersökts i kontrollerade forskningsmiljöer och testprojekt. Forskningsgapet ligger i det faktum att det inte finns tillräckligt med kunskap om implementering av teknik och digitala metoder i mer autentiskabygg- och anläggningsplatser. Studien syftar till att identifiera olika tekniker och digitala verktyg inom byggarbetsmiljö och säkerhet i den svenska kontexten. Syftet med denna uppsats är att ge en allmän förståelse för ämnet och att bredda perspektivet på befintliga attityder och beteenden gentemot digitala verktyg och tekniker inom byggarbetsmiljö och säkerhet. I detta examensarbete ligger fokus på byggarbetsplatser under produktionsfasen. Andra delar av byggprojektprocessen, såsom planerings- ochprojekteringsfaserna, beaktas genom att undersöka hur dessa skeden kan bidra till säkrare byggarbetsplatser. För att få fram empiriskt material har metoder baserade på kvalitativa undersökningar varit lämpliga där semistrukturerade intervjuer och fältarbete har genomförts. Technology acceptance model (TAM) har använts som ett teoretiskt ramverk för resultaten och tematisk analys har använts för att redogöra för empirin.I denna studie har det undersökts hur bygg – och anläggningsplatser kan bli säkrare med hjälp av digitalisering och ny teknik. Attityder och beteenden till implementering av digitala verktyg och teknik har också undersökts. Resultaten tyder på att det finns olika attityder till implementering av digitala verktyg och tekniker gällande byggarbetsmiljö och säkerhet i såväl planering- och projekteringsfasen som produktionsfasen. Sammanfattningsvis kan sägas att många av intervjudeltagarna var positiva till att använda digitala verktyg och tekniker i arbetsmiljö – och säkerhetssyfte. Men de var också skeptiska till framgången med implementeringen på grund av faktorer som kostnader, risker, traditionella metoder, attityder och beteenden. Attityderna och beteendena påverkar i sin tur den faktiska användningen av nya implementeringarför arbetsmiljö och säkerhetshantering. I den här uppsatsen hoppas vi kunna bredda perspektivet på hur digitala verktyg och teknik kan bidra till säkrare byggarbetsplatser och attityder och beteenden i frågan.

While research supports the integration of mobile computing into instruction, there is disagreement concerning the unstructured use of mobile devices in lecture-based college classrooms. Research supports the argument that unstructured use creates distraction and decreased academic performance. Research also suggests that unstructured use actually supports lecture instruction through personalized learning situations. In either case, the motivations of students to use mobile device is often unclear. This study sought to investigate the motivations for students’ acceptance of mobile devices. The Unified Theory of Acceptance and Use of Technology (UTAUT) was utilized to identify the factors leading to college students’ adoption of mobile devices. A survey based on UTAUT was distributed to 254 college students in six distinct lecture-based general education courses. The results revealed that Performance Expectancy, Effort Expectancy, and Social Influence were positively correlated with Behavioral Intention for class-related behavior, with Performance Expectancy being the most significant. None of the constructs were significant for behavior unrelated to lecture. Analysis of the students’ intention based on the UTAUT moderators of age, gender, and experience did not produce any significant difference, nor did an analysis of the classes by subject. The study concludes that the ability of a mobile device to complete specific tasks was the strongest motivating factor leading to intention.

Customers adoption of Internet banking has become a widely-researched topic, although it is fair to state that some research gaps still exist. This research aims to fill some of the research gaps by examining the factors that determine the relevant behaviour of three different categories of Internet banking customers in China (i.e. current users, non-users, and discontinued users), and by developing two conceptual models that are derived from different, but complementary, theoretical approaches. The Decision Making Model and the Service and Relationship Evaluation Model are developed in this research. The Decision Making Model is grounded in the technology acceptance model (TAM) and it incorporates an additional construct of perceived value of using Internet banking. Additionally, the Service and Relationship Evaluation Model is derived from the service quality evaluation and relationship quality evaluation literature. Unlike in most other Internet banking adoption studies, these two conceptual models are used complementarily to deliver a comprehensive understanding of customers Internet banking adoption in China. The models are tested using a sample of 614 Chinese Internet banking customers collected via mall-intercept personal interviews based on questionnaires. Partial Least Square (PLS) path modelling and mediation analysis are applied to test the hypotheses advanced in the two models. The key findings of this research show that perceived value is a major factor for explaining customers Internet banking adoption, thus indicating to the banks that they should reduce costs associated with using Internet banking while providing more (perceived) benefits to customers; the importance of incorporating perceived value in Internet banking adoption model(s) is also demonstrated. The findings also confirm that perceived usefulness and perceived ease of use are important factors that determine the adoption of Internet banking by all categories of customers. Current users and non-users perceptions of their behavioural control over using Internet banking contribute to their adoption of Internet banking, and such control perceptions are shaped by self-efficacy, perceived government support and technological support. Additionally, it is demonstrated that both current users and discontinued users perceived value and perceived service quality of Internet banking have positive associations with their satisfaction with Internet banking, which lead to their Internet banking adoption. Moreover, the findings reveal that current users are more likely to continue with Internet banking if they are affectively committed to their banks; they are less likely to continue with Internet banking if they are calculatively committed to their banks due to the costs associated with leaving the banks. These therefore indicate the importance of establishing high-quality customer-bank relationships and placing less strict switching cost barriers that impose less pressure on their existing customers. This research contributes to the Internet banking adoption literature by (i) identifying the important category of Internet banking discontinued users, apart from current users and non-users; and (ii) using two complementary conceptual models, which are grounded in different theoretical streams, to investigate the relevant adoption behaviour of all three categories of Internet banking customers. It hence delivers a comprehensive understanding of personal customers adoption of Internet banking in China.

隨著電腦和網際網路的快速發展，此兩者的結合，提供了許多的資訊商機。其中一項便是遠距教學的興起。遠距教學由最早的函授逐漸轉為以目前流行的Web-based資訊系統為教學平台。而為了讓遠距教學的推廣更加有效，本研究試圖瞭解學習者的心態，提出一個能夠有效解釋和預測學習者行為的模式，以提供相關研究人員參考。 本研究參考歷經實證的科技接受模式（Technology Acceptance Model），以此為基礎，發展出研究架構。並回顧相關網站品質的文獻，建構出屬於遠距教學的網站品質，並以此為外部變數，來推測影響使用者的行為。研究結果發現，本研究所使用的網站品質中，四個構面，以教材品質影響行為意圖的效用最大，其次是其次為服務互動，以及介面設計，最後是功能性。

One of the important branches of government and vital to the community, police agencies are organizations that have high usage rates of information technology systems since they are in the intelligence sector and thus have information incentives. Not only can information technologies develop intra- and inter-relationships of law enforcement agencies, but they also improve the efficiency and effectiveness of the police officers and agencies without adding additional costs. Thus, identifying the factors that influence the police officers' adoption of information technology can help predict and determine how information technology will contribute to the social organization of policing in terms of effectiveness and efficiency gains. A research framework was developed by integrating three different models, theory of planned behavior (TPB), technology acceptance theory (TAM), and diffusion of innovation theory (DOI) while adding two other factors, facility and voluntariness, to better determine the factors affecting the implementation and adoption of the POLNET software system used by the Turkish National Police (TNP). The integrated model used in this study covers not only basic technology acceptance factors, but also the factors related to policing. It also attempts to account for the factors of cultural differences by considering the important aspects of Turkish culture. A cross sectional survey was conducted among TNP officers using the POLNET system. The LISREL 8.5® analysis for the hypothesized model resulted in a good model fit; 13 of the 15 hypotheses were supported.

An increasing amount of organisations are moving their IT-operations to cloud computing systems which fundamentally changes the role of IT within the organisations. This affects how end users perceive the IT-artefacts and how they interact with them. Research regarding IS-Strategy invariably return to the subject that is IT-implementation and discuss what organisations can do to promote a smoother transition towards new IT-artefacts. We use acquainted research from IS-strategy, intrinsic and extrinsic motivation and technology acceptance to help us gain a broader understanding of end user adoption. The nature of cloud computing systems differs from older technologies, regarding the opportunities they provide organisations with. We imply that there is a lack of understanding of how theories and concepts originating from these research areas can be combined to study a cloud computing implementation. This interpretative case study focuses on shedding new light on how the unique capabilities of cloud computing systems affect IT-implementation as we know it. Our data were collected through interviews conducted at an IT-consulting company. The data analysis revealed that end user adoption is dependent on intrinsic and extrinsic motivation to find perceived usefulness and perceived ease of use. The analysis also shows that users whom are less willing to adopt are more dependent on an IS-strategy that promotes the use of supportive extrinsic motivation. We also discuss an unexpected finding: perceived purpose of use. We propose that the perceived purpose of use is a construction by individuals, originating from the lack of understanding the organisations explicit purpose for implementing and using the cloud computing system. This finding aims to explain why the use of the different functions is fragmented within our research. This study contributes with a new concept and rich insights that reveals the key relations that affects end user adoption and their conceptualization of a collaborative cloud computing system.