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Showing 11 to 18 of 18 (0.013 seconds)| 11 |
內政部入出國及移民署員工之工作倦怠、工作滿意度與離職傾向關係之研究 / A Study of the Relationship among Job Burnout, Job Satisfaction and Turnover Intention of Officers in National Immigration Agency林哲羽, Lin, Che Yu Unknown Date (has links)
本研究係以內政部入出國及移民署公務人員為研究對象，探討不同個人屬性的公務人員在工作倦怠、工作滿意度與離職傾向上的差異性及工作倦怠、工作滿意度對離職傾向的影響情形，藉由問卷調查蒐集資料，計發放320份問卷，回收有效問卷300份（回收率93.8%），後以描述性分析、獨立樣本t檢定、單因子變異數分析、Pearson積差相關分析及多元迴歸分析等統計方法進行資料分析，並獲致研究結論如下：
一、個人屬性中以「本機關服務年資」和「服務單位」在各變項及構面上均有顯著差異。
二、工作倦怠及其各構面對離職傾向及其各構面均呈現顯著之正相關。
三、工作滿意度對離職傾向呈現顯著之負相關，其中「工作成就感」、「報償滿意」及「升遷機會」等構面與離職傾向之各構面亦均呈現顯著負相關。
四、在聯合預測力的分析結果中，以工作倦怠的「苟且態度」對離職傾向最具正向預測力，工作滿意度的「報償滿意」最具負向預測力。
本研究依據研究結論提出實務上之研究建議，以供機關作為人力資源管理之參考。
關鍵字：公務人員、工作倦怠、工作滿意度、離職傾向 / This research takes the officers in National Immigration Agency as the object to discuss their personalities contributes the job burnout, job satisfaction and the difference of the turnover intention , and it also discuss the influence about the job burnout, job satisfaction to the turnover intention.
The research is implemented by questionnaire that issued for 320, the valid questionnaire is three hundreds and in 93.8% response rate. The data is analyzed by the descriptive statistics, Independent t Test, One Way ANOVA, Pearson’s Correlation Analysis and Multiple Regression Analysis and the conclusion are as follows：
1.The personal “seniority in National Immigration Agency” and “service” have significant differences in all variables and structure.
2.Job burnout and turnover intention showed a significant positive correlation between two of them.
3.There is a significant negative correlation between job satisfaction and turnover intention. The “job achievement”, “Payroll Satisfation” , “Promotion Satisfaction” and the various structures of turnover intention showed a fairly significant negative correlation.
4.The analysis results in joint predictive power, the “cynicism” in job burnout has the most positive predictive power to the turnover intention, and the “Payroll Satisfation” in the job satisfaction has the most negative predictive power to the turnover intention.
Bsaed on above findings, some recommendations are proposed and expected it helps the human resources management in National Immigration Agency.
Keywords：Officer, Job burnout, Job satisfaction, Turnover intention
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工作壓力和倦怠：激勵是否可影響台灣電子產業員工的留職意願？ / Job pressures and burnout: does motivation affect employees’ retention intention in taiwan’s electronic industry?李柏樺, Lee, Benjamin Unknown Date (has links)
Background- During recent decades, more and more employers of Taiwan especially electronic industry utilise the system of job responsibility to apparently cause working hours of Taiwan has been longer than other developed and developing countries in the world. Thus, more and more employees are aware of they are working in the environment where is surrounding by high pressure.
Purpose- This study aims to explore the relation among job pressure, burnout, retention intention, and motivation in electronic industry of Taiwan. Especially, it will focus on seeing whether the motivation can moderate the negative impacts of job pressure and burnout as a feasible solution.
Research Design- This research is going to send the questionnaires through Google Forms to all current full-time employees in an Electronic Industries company of Taiwan, Winmate Inc. This research had received over than 500 valid questionnaires. All collected data were analysed by using SPSS22 (Statistical Package for the Social Sciences) to find out the relation among the variables mentioned in this study.
Conclusion- Job pressure and burnout both have significant negative consequences causing employees’ low retention intention. However, the employees’ retention intention can be encouraged by motivation practice that is crucial to reach the high level of organisations’ competitiveness. Thus, organisations should continuously revisit, reflect, and improve their existing policies and practices to develop a more brilliant work environment for employees as a long-term goal of retaining.
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第一線服務人員之情緒勞動的影響因素與其結果之關係：以銀行行員為例 / Antecedents and comsequences of emotional labor of the front-line service employees: based on the examples of the bank clerks鄔佩君 Unknown Date (has links)
第一線服務人員與顧客接觸時，往往必須在工作中表現特定的情緒，進行所謂的情緒勞動。本研究主要目的是探討工作者進行情緒勞動時，其情緒勞動方式（表層偽裝與深層偽裝）的影響因素（組織承諾與情緒覺察）與其結果（工作倦怠三構面：情緒耗竭、去人性化、個人成就感，以及人際關係品質）間的關係，了解服務人員「組織承諾」與「情緒覺察」之高低是否與其在情緒勞動方式的使用程度有所關連；亦探討情緒勞動方式的使用程度與工作倦怠三構面、人際關係品質問是否有不同的關連。本研究以223位銀行行員為對象，採用問卷調查（自我評量與他人評量）的方式，進行假設之驗證。
研究結果發現組織承諾、情緒覺察與表層偽裝皆無顯著的關連性，而深層偽裝與組織承諾、情緒覺察間則呈現顯著的正相關。另一方面則發現表層偽裝僅與個人成就感則呈正相關，與情緒耗竭、去人性化無顯著的相關，此結果並未支持預期的假設；然而深層偽裝與情緒耗竭、去人性化呈現負相關，而與個人成就感呈現正相關，則部分支持假設;最後發現人際關係品質與兩種情緒勞動方式無關，並未支持假設。
最後針對研究發現進行分析討論，並提出研究建議，以供未來相關研究與工商企業的應用參考。
關鍵字：情緒勞動、表層偽裝、深層偽裝、組織承諾、情緒覺察、工作倦怠。 / When front-line service employees confronted with customers, they have to exhibit particular affective displays, so-called emotional labor. Regarding emotional labor, the purpose of present study was to investigate the relationships between two ways of acting (i.e. surface acting and deep acting), antecedents (i.e. organization commitment and emotion awareness), and the consequences.(i.e. emotional exhaustion, depersonalization, personal accomplishment, and the quality of interpersonal relationship). Specifically, the study examined the relationships between two ways of acting with organization commitment and emotion awareness. Moreover, the relationships between two ways of acting with emotional exhaustion, depersonalization, personal accomplishment, and the quality of interpersonal relationship were examined. To test the hypotheses, self-report and other-rating data were collected from 223 bank clerks through questionnaires.
The results suggested that surface acting did not have significant correlation with organization commitment and emotion awareness while deep acting had significant positive correlation with organization commitment and emotion awareness. Contradicting with expectation, surface acting was found to be positively correlated with personal accomplishment, but no significant relationship was found between surface acting with emotional exhaustion and depersonalization. On the other hand, deep acting was found to have significant negative relationship with emotional exhaustion and depersonalization, and positive relationship with personal accomplishment. Finally, neither surface acting nor deep acting had significant relationship with quality of interpersonal relationship. Implications for future research and service work were also discussed at the end.
Key word : emotional labor, surface acting, deep acting, organization commitment, emotion awareness, emotional exhaustion, depersonalization, and personal accomplishment
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從契合理論來探討工作壓力與身心健康、職業倦怠之關係 / Job Stress and Mental Health and Burnout: An Examination of Person-Environment Fit in the Work Domains陳秀卿, Chen, Hsiu-Ching Unknown Date (has links)
傳統認為工作壓力(job stress)與張力(strains)的關係為正相關，但French等人以工作環境資源與個人需求之差距以及工作環境要求與個人能力之差距來定義工作壓力，認為在資源愈小於需求或能力愈小於要求的情形下，個人的張力會愈小，當資源愈接近需求以及能力愈接近要求時，個人的張力會逐漸減小，而在資源大於需求或能力大於要求的情形下，個人的張力會逐漸增加、減小、或維持不變，因此個人─環境契合與張力之間的關係會有三種型態，分別為U型、線性、以及不對稱型。本研究主要的目的即是要檢驗不同的工作壓力源所造成的工作壓力與不同的張力之間的關係型態為何，並探討從契合理論來測量工作壓力的優、缺點。此外，由於傳統上研究工作壓力，多針對特殊職業團體來加以探討，為了使研究結果能做不同職業團體間的比較，因此本研究主要針對一般在職工作者來探討其工作壓力現象。
本研究採用調查法研究，以便利取樣方式收集資料，回收的有效問卷一共799份。所使用的測量工具包括：自編的工作壓力量表，身心健康量表，以及職業倦怠量表。資料分析方法包括相關法以及迴歸分析。所使用統計分析軟體則為視窗版的SPSS。
研究結果發現，一般在職工作者的主要壓力來源主包括：「重用與認同」、「工作複雜度」、「角色明確度」、「工作負荷」與「時間負荷」。而以契合理論的概念來測量上述工作壓力，的確發現工作壓力與張力之關係會因二者向度的不同而有不同的關係型態。概括來說，「重用與認同」、「工作複雜度」與身心健康、職業倦怠的關係主要為U型，「角色明確度」與身心健康的關係為U型，而與職業倦怠的關係為不對稱型，「工作負荷」與大部分身心健康指標以及職業倦怠指標的關係為不對稱型，與少部分身心健康指標以及職業倦怠指標的關係為線性，時間負荷與身心健康以及大部分職業倦怠指標的關係為不對稱型，與少部分職業倦怠指標的關係為U型。
最後研究者根據研究所得的結果，討論其意義，並說明本研究的限制，以及對未來研究方向的建議。
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社會福利機構工作人員工作態度之研究－以老人福利機構為對象 / The reserach about the job attitude in the elederly institutions石泱, Shih, Yang Unknown Date (has links)
近年來，社會福利日益受重視，同時台灣在這幾年也已進入了所謂的高齡化社會。由於人口老化的結果，社會上開始出現許多與老人有關的社會問題，其中，老人的照顧與養護即為益嚴重的社會問題。
這幾年來，老人養護中心如雨後春筍般的成立，但合法立案的則少之又少。即使是合法立案的機構，基於成本效益的考量，亦甚少注意到服務品質的問題，也因此，老人扶、療養機構的服務品質可以說是良莠不齊。而工作人員的工作態度就與整個服務品質有著密切的關係，這也就是研究者希望透過這一角度來改善對老人的照護情況。
一般人對社會福利機構的刻板印象不外乎缺乏效率低落與效能不彰，雖然近年來已有人試圖以企業化經營的方式來管理福利機構，藉以改善其為所詬病之處，但其結果如何則有待進一步的評定。然而，以管理學的角度來研究福利機構的工作人員的工作狀況卻是可行的做法，而本研究中即是基於這樣一個出發點，試圖應用管理科學的知識於人群服務的專業人員上。研究者以老人扶、療養機構內工作人員為對象，探討其在工作滿足、工作壓力、職業倦怠與離職意願四者之間的互動情形，同時並提出研究建議。
本研究母體來自內政部登記有案的老人扶、療養機構，透過立意取樣及問卷調查獲得資料，測量工具係修改自國內、外學者針對不同的工作態度所設計的量表，進而整合成一份封閉式問卷。研究進行時間從八十四年三月至四月，共發出601份問卷，回收432份，扣除無效問卷得到實際回收率為70.38%，同時經過統計分法而獲得下面幾點結論：
1.工作滿足與離職意願的關連，會受到工作壓力與職業倦怠的作用而影響。其中又以工作壓力的影響力較大。換句話說，而工作壓力與職業倦怠這兩個因素會使工作滿足及離職意願之間的關連性增強。
2.工作壓力與離職意願間的關連，會因職業倦怠的因素而增強。從另一方面而言，如果控制職業倦怠這個因素，則工作壓力與離職意願間的關連性將會減低。
3.職業倦怠與離職意願間具有高度負相關，但其關連性則無法找出一定的方向性。亦即，職業倦怠與離職意願間雖具有顯著的相關，但這兩個因素間會彼此相互作用。
4.工作滿足、工作壓力、職業倦怠對離職意願的關連均達顯著的統計水準，其中，文以工作壓力為最主要的關鍵因素。對於在老人扶、療養機構內工作的工作人員而言，「工作壓力」將是影響其離職意願的最主要的因素，其次則是職業倦怠因素。
此外，在本研究中研究者更進一步以機構為單位，分析機構功能（扶、療養）的不同及機構性質（公、私立）的差異對工作人員工作態度的影響，結果發現：
1.在機構性質方面，就私立機構的工作人員而言，職業倦怠會影響其離職意願的高低，而工作滿足對離職意願的關連性，主要是透過職業倦怠而產生的，一旦控制此一干擾因素後，工作滿足與離職意願間的關連性就未達顯著的水準。
2.在機構功能方面，同時兼具扶養與療養機構的工作人員，其離職意願主要亦是由職業倦怠所決定，而非受工作滿足所影響。工作滿足對離職意願的關連關連情形，也是透過職業倦怠而產生的。
研究者據此發現而獲得結論，同時提出個人對目前的老人扶、療養機構的建言，並將整個研究過程中所獲得的經驗分享給往後研究者作參考。
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我國政府機關電話服務專線人員之工作倦怠、工作滿足與離職傾向研究施伯欣 Unknown Date (has links)
本研究旨在探討我國行政機關電話服務專線人員之工作滿意、工作倦怠與離職傾向之現況及其相互關係，並以臺北市政府1999臺北市民當家熱線作為探討個案。本研究藉由國內外相關文獻之探討，以建立工作滿意、工作倦怠與離職傾向間的影響關係模式，並藉由此些理論與研究之檢視，發展出本研究的調查問卷，複經專家學者審查後，針對研究對象以立意抽樣法進行問卷施測。
本研究共發放問卷99份，回收有效問卷計81份，採描述性統計、獨立樣本t檢定與單因子變異數分析等方法進行資料分析；獲致的結論如次：
一、1999話務人員之工作滿意的現況為中等，於工作倦怠之現況為中等略偏低，在離職傾向的現況為中等。
二、除了婚姻狀態此項以外，不同背景變項的1999話務人員在離職傾向上無顯著差異。
三、1999話務人員的內在及外在滿意度兩構面，皆與情緒耗竭及去人性化兩構面，呈顯著負相關。
四、1999話務人員的內在及外在滿意度兩構面，皆與離職傾向構面，呈顯著負相關。
五、1999話務人員的情緒耗竭及去人性化兩構面，皆與離職傾向構面，呈顯著正相關。 / The main purpose of this study was to explore the recently psychological situation and the relationships among job satisfaction, burnout and turnover intention, and Taipei City Government 1999 Citizen Hotline as a case.
This study collected and absorbed the essence of other related documents and records, to construct the model of effectiveness and to raise the hypotheses what the study wanted to examine and conclude. The questionnaires were supervised by experts, and then they were sent to ninety nine Telephonists of Taipei City Government 1999 Citizen Hotline and retrieved 81 effective questionnaires. The statistical methods used to analyze the data were descriptive statistics, t-test and one-way ANOVA. The conclusions were as follows:
1. The 1999 telephonists’ recently situation of the extent of the job satisfaction was “medium”, the burnout was “medium low”, and the turnover intention was “medium”.
2. The individual status variables were no significant difference except for “marriage status” among turnover intention of the 1999 telephonists.
3. Both the eternal and external job satisfactions were determined and had negative correlation with Emotional Exhaustion and Diminished Personal Accomplishment.
4. Both the eternal and external job satisfactions were determined and had negative correlation with turnover intention.
5. Both the Emotional Exhaustion and Diminished Personal Accomplishment were determined and had negative correlation with turnover intention.
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不同工作要求與工作資源的內涵對工作投入與工作倦怠的影響 / The Influence of the Difference Nature of Job Demands and Job Resources on Job Engagement and Job Burnout沈品柔, Pin, Rou Shen Unknown Date (has links)
本研究主要的目的以工作要求—資源模式(Job Demands-Resources model)為基礎，延伸JD-R模式之相關基本假定。雖然此模式之基本假定已獲許多實證研究支持，然而，卻仍無法有效解釋工作要求與工作投入之間的相關為何未能有穩定的關係。本研究欲衍伸以了解工作要求與工作資源是否具有不同的內涵，而這不同的內涵是否影響其與工作投入與倦怠的關係。
本研究依據理論分析將工作要求內涵分為挑戰型與阻礙型。而工作資源內涵則包括自由與發展及社會支持。以了解是否不同內涵的工作要求與工作資源，其對於工作投入和工作倦怠間的關係會有所差異，並探討其交互作用效果。
本研究採用結構式問卷調查，調查對象為台灣地區各類組織之279位全職工作者。研究結果發現:不論是挑戰型或是阻礙型要求皆會導致工作倦怠；而挑戰型要求對工作投入有正向影響。社會支持及自主與發展資源皆會引發工作投入；其中，社會支持對工作倦怠有負向影響。在交互作用效果方面，社會支持能有效調節阻礙型要求所引發的工作倦怠，而自主與發展資源在調節阻礙型要求所引發的工作倦怠亦達邊緣顯著。
依據研究結果，本研究建議，企業應給予員工充分的工作資源，不但可以增加員工工作投入的程度，更能減緩其工作倦怠。並且適當的給予挑戰型的要求，降低阻礙型的工作要求，以提升員工心理與生理健康，並提升組織的整體表現。 / Most researchers applied Job Demands-Resources model (JD-R model) to study the job stress. The JD-R model proposes job demands and job resources influenced. Although the part researches showed job demand could predict the burnout, but the results about relationship between job demands and engagement is inconsistent. Therefore, the aim of this study want to resolve this inconsistent result. This study recruited 279 Taiwanese employees. The study’s results showed: First, job demands and burnout were positively associated. Second, relationships among resources and engagement were consistently positive, while relationships among demands and engagement were highly dependent on the different characteristics of the job demand. When employees appraise the job demand as challenges, this job demand were positively associated with engagement. Third, the interaction between social support and hindrance demands significantly predicted the burnout.
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Taking Care of the Caregivers: The Moderating Role of Reflective Supervision in the Relationship Between COVID-19 Stress and the Mental and Professional Well-Being of the IECMH WorkforceMorelen, Diana, Najm, Julia, Wolff, Megan, Daniel, Kelly 01 January 2022 (has links)
The present study examined the relationships between COVID-related stress, mental health and professional burnout in the infant and early child mental health (IECMH) workforce and examined reflective supervision and consultation (RSC) as a potential protective factor in the context of COVID-related stress. Participants included 123 adults (n = 121 female, modal age range 30-39 years) in the TN IECMH workforce (mean years of experience = 13.6 years) surveyed in June/July 2020. Sector representation was quite varied (home visiting, childcare, child welfare, early intervention). Results indicated the majority (63%) of the sample was caring for someone else (e.g., child or elderly person) while working at home, 46% of the sample had depression symptoms (18% in the moderate-severe range), and 75% of the sample had anxiety symptoms (33% in the moderate-severe range). Higher COVID stress was associated with higher internalizing symptoms and burnout levels and this relationship was mediated by self-care behaviors such that the more COVID stress one reported, the fewer self-care behaviors they engaged in, and the higher the risk for internalizing and burnout. Finally, the pathway from COVID stress to self-care behaviors was moderated by RSC. IECMH professionals who received less than 1 year (or no experience) of RSC showed a significant decrease in self-care behaviors during times of low, average and high levels of COVID stress compared to those who received 1 year or more of RSC. Implications for both policy and practice will be discussed.
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