鄉鎮圖書館為臺灣地區最基層之公立公共圖書館，關切鄉鎮圖書館營運問題，其發展能否跟得上現代化、科技化的腳步，足以勝任新世紀圖書館新功能和新角色，有效提升鄉鎮圖書館的營運成效，藉以提供相關主管單位、圖書館經營者及有志投入鄉鎮圖書館服務者，以及修訂相關法制時規劃參考之用，以期改善鄉鎮圖書館的服務。 本研究方法採用問卷調查及訪談方式，問卷調查宜蘭縣12所鄉鎮圖書館，輔以調查各鄉鎮圖書館人力資源，呈現各鄉鎮圖書館之經營情況。訪談則包含1位文化局圖書資訊課課長、12鄉鎮圖書館管理員及2位鄉鎮市長。 本研究結果呈現宜蘭縣鄉鎮圖書館基本上營運正常，但仍需持續改善：一、鄉鎮圖書館人員素質無法有效提升，發展受限，應培訓在職專業人力，努力爭取合理員額及專業人員的加入；二、鄉鎮圖書館財政困難，購書經費短少，藉由主動爭取補助款及妥善運用各項社會資源，以因應經費相關問題；三、館藏仍需持續充實及更新、典藏地方資料、定期進行館藏質量評鑑，以持續改善館藏資源；四、全縣公共圖書館採一證通用，流通政策統一，將來藉由館際代借代還，圖書館可較彈性的開放時間，持續提升服務品質與提高讀者滿意度；五、已完成圖書館網路化環境，成為鄉鎮網路資源的學習中心。 本研究建議：落實推展公共圖書館營運基準施行，有效擴展鄉鎮圖書館經費來源，加強館際合作交流、規劃圖書館合理員額，充實專業人力，主動積極辦理行動圖書館、社區書香小站，修訂相關法令，改進鄉鎮圖書館體制與編制，以促進鄉鎮圖書館之發展。 / There’s no doubt that Taiwan public libraries’ future prosperity will depend heavily on rural libraries management. As we stride into the 21st century, it is important to have public libraries fit modern and technical trends while rural libraries play a very important role in this issue. The result of this study provides the relate master unit, library management team and those who intend to devote themselves in rural library services with the reference of amending related regulations to enhance effectiveness of library operation and to improve rural library services. The methods of this study include questionnaire survey and interview. Questionnaire survey covers twelve rural libraries of I-Lan County, supported with libraries’ human resources to show the operation situation of each rural library. Interviews were made with one government officer from the Bureau of Cultural Affairs, twelve rural librarians and two rural government mayors. The result of this study indicates that libraries in the I-Lan County are basically running smoothly but still need improvement for the following: 1) to strengthen the training program for librarians and to attractive the participation of specialists. 2) due to shortage of financial resources and budget limitation, it is encouraged that well manage culture resources and donation from society. 3) update the collection quality and quantity. 4)to unify the system of inter-library loan service procedure and to simplify the inter institutional transmission in order to meet reader’s satisfaction. 5)completing the network for rural libraries in order to meet the goal for the community learning center. This study suggested the realization promotes the public library management into execution, effectively expands the rural libraries fund to originated, strengthens the inter institutional exchange program, the enrichment specialized manpower, initiative handles the motion library and circulating library also the revision correlation law to increase the effectiveness of operations and development for rural libraries.

(二) 閉架調閱常見問題： 1. 調閱處理時限：自申請後二個工作日內供讀者取件，二個工作日包含回覆email時間。例如讀者於週一上午10點申請，至遲須於週三上午10點就可至櫃檯領取調閱書籍。由於時間短促，需確保調閱流程順暢無誤。 2. 借閱方式：調閱資料擬以越權方式辦理外借，並請讀者於當日閉館前三十分鐘歸還。校外讀者以臨時閱覽證辦理借閱，校內讀者以借書證辦理，但若校內讀者已借閱他館館藏、借閱冊數達上限時，可能造成讀者無法調閱資料。 3. 現場填單：未於線上申請調閱者，可於現場填寫申請單。 4. 急件判斷標準：以客為尊，讀者說了算，儘量滿足讀者要求。 5. 週六申請調閱問題：改行閉架之後，週六僅開放櫃檯取書，調閱申請案件將順延至週一處理。 6. 入口動線：施工期間讀者仍由一樓前棟大門進出，但門禁系統及入口櫃檯將拆除。需請廠商於施工時勿影響人員出入。

有鑑於我國人民對商業健康保險的需求逐年提升，然伴隨著商業健康保險的新契約保件逐年提升，理賠爭議亦是層出不窮。本藉由介紹商業健康保險對我國國民健康所扮演的腳色及其移轉風險的特色，瞭解到商業健康重要性，及發現因隨醫療技術的進步導致保險人難以估計損失率及有舊有保單條款難以因應的困難之處。 而經由檢索分析我國法院與商業健康保險條款解釋有關的判決，發現因條款文字本身存有疑義之處、醫療技術的演進、醫療機構與保險人間缺乏溝通管道、保戶對複雜的健康保險商品認識不足等因素，致使關於商業健康保險理賠上的條款解釋爭議層出不窮。 因此本文參考美國相關司法判決及英美相關保險監理規範，建議將存有疑義的保險條款文字明確化、增進保單條款的易讀性、增訂銷售文件上的警語、統一商業健康保險資訊提供的格式及強化醫療機構與保險人的溝通，期能促使我國人民可以藉此更加瞭解健康保險商品的內容，拉近保險人與保戶間對商品的認知，並減少關於商業健康保險條款解釋爭議的發生，以提升保險人與被保險人間的信賴感及維持保險機制的對價平衡，進而使我國人民更能有效的利用商業健康保險，全面性的提高國民接受醫療的品質，創造三嬴的局面。

鄉鎮圖書館與社區充分合作，使圖書館成為社區資源中心，是目前鄉鎮圖書館經營的重要目標。但是其中仍有許多問題尚待解決，包括鄉鎮圖書館對社區資源的認識不足與經費、人力資源的缺乏等，都形成鄉鎮圖書館發展的阻礙。因此本研究期望藉由對與社區結合有良好成效之圖書館進行研究，探討其運用社區資源行銷圖書館之經驗，以作為未來鄉鎮圖書館經營之參考。 本研究旨在探討鄉鎮圖書館成功運用社區資源行銷之經驗，瞭解鄉鎮圖書館行銷成功之因素，以及行銷過程中所面臨之問題。欲探討的研究問題如下：（一）鄉鎮圖書館如何發掘可運用之社區資源並尋求合作？（二）鄉鎮圖書館可運用的社區資源類型為何？（三）結合社區資源之行銷方式為圖書館和社區所帶來之效益為何？（四）鄉鎮圖書館在行銷過程中遭遇之困難？（五）鄉鎮圖書館如何因應行銷過程中所遭遇的困境？ 本研究採用個案研究法與訪談法，選擇以臺北縣深坑鄉、萬里鄉、新店市及宜蘭縣南澳鄉、宜蘭市及壯圍鄉立圖書館為研究對象。運用個案研究法蒐集各館之營運資料，瞭解各館營運之概況及行銷活動運作之情形。另外利用訪談法，訪談對象包含鄉鎮圖書館工作人員及社區人士，藉此瞭解鄉鎮圖書館工作者與社區成員對於鄉鎮圖書館運用社區資源之看法，探究其運用社區資源之經驗。 綜合各項資料歸納出結論，在社區資源的發掘方面，鄉鎮圖書館應掌握三項重點：（一）深入瞭解社區環境，充分運用社區之特色；（二）主動出擊經營公共關係，加強與社區的互動；（三）圖書館與社區的合作必須建立在互利的基礎之上。社區資源的型態會因各地區的發展而有所差異，各鄉鎮圖書館也會因應各自的經營策略而對社區資源有不同的運用方式，而圖書館可以運用的社區資源可分為（一）文化資源；（二）機構資源；（三）人力資源；（四）自然資源。 運用社區資源為圖書館行銷所帶來的效益包括（一）閱讀人口成長；（二）建立圖書館之經營特色；（三）提昇圖書館的能見度，增加民眾對圖書館的認同感。為社區帶來的效益則包括（一）提昇社區藝文風氣；（二）提供民眾成長、學習的機會；（三）提昇社區能見度，帶動社區發展。 鄉鎮圖書館在運用社區資源行銷的過程中面臨的困境包括（一）資源缺乏；（二）圖書館與社區認知上的歧異；（三）政治干預專業；（四）圖書館活動創新性與行動力不足。面對行銷的困境，鄉鎮圖書館的因應方式為（一）圖書館應該扮演資源整合者的角色；（二）適應社區文化，加強與社區的互動；（三）提昇地方首長對圖書館的關注。 最後本研究針對鄉鎮圖書館運用社區資源之方式及營運之困境提出以下建議：（一）改革鄉鎮圖書館體制，讓圖書館經營回歸專業；（二）有關單位應持續關注鄉鎮圖書館的發展，提供適當協助；（三）鄉鎮圖書館應確立自身的使命，扮演好應有的角色；（四）建立資料庫，整合社區資源；（五）強化人員培訓，切合實際需求。 / Rural libraries had become community resource centers after cooperated with communities. This is an important goal to the present rural library. However, there are still many issues to be resolved, including the lack of awareness of community resources and funding, human resources lacked. These problem formed obstacles to the development of rural libraries. This research focus on the marketing experience from those rural libraries which integrating community resources well, and expected to provide good examples to the future rural library’s management. The purpose of this study is to understand the successful marketing experience of rural libraries. The themes are as follows: (1) How rural library explore the community resources and to seek cooperation? (2) What types of community resources utilization? (3) What kinds of the benefits brought by integrating community resources to the rural library marketing? (4) What kind of difficulties will appear in the process of marketing? (5) How rural library respond to these problems? This study used case studies and interview as the research methodology. The interview objects are choosen from the rural libraries in Taipei and Ilan County, including Shenkeng, Wanli, sindian, Nanao, Ilan and Jhuangwei. The interviewer contains the rural library staff and the community members. For the community resources exploring, the rural library should have three priorities: (1) understanding the community resources fully, (2) managing public relations actively, (3) the cooperation among library and the community must be mutual beneficial. The type of community resources that rural libraries use can be divided into four categories:(1) culture Resources, (2) institutional resources, (3) human resources; (4) natural resources. The benefit which brings for the library including (1) the reading population growth; (2) establishes the characteristics of library; (3) increases the populace’s sympathy to the library. The benefit brings for the community includes (1) promotion the reading atmosphere; (2) provides the opportunity for populace to grow and study (3) impetus to community develops. The problems that the rural Library may faced in the process of marketing including (1) lack of resources, (2) the different perception between library and community, (3) political interference in professional, (4) lack of innovation and action. In order to solve these problems, rural libraries should (1) play important role to integrate community resource, (2) enhance interaction with the community, (3) promote government officer’s attention to the library. Finally, the suggestions for future development about the integrating community resources to the rural library marketing are as follow: (1), the reform of rural library system, let the library management follow the professional practice. (2) government should pay attention to the development of rural libraries continuously, and provide appropriate assistance, (3) rural libraries should establish its own mission, play important role in community development, (4) construct and integrate the community resources database, (5) strengthen the training of personnel to meet the real demand.

「社區總體營造」之基本理念，乃是希望透過社區居民的參與社區公共事務，引發社區意識達成社區生命共同體的認同感，重新建立人與人、人與環境的關係，以共同營造一個和諧的社區。 本研究採訪談法與調查法，選擇以九十三年度台灣地區營運績優之公共圖書館被評選為「卓越獎」之埔里鎮立圖書館，及評選為「特別獎」的台中縣神岡鄉立圖書館、台南縣歸仁鄉立圖書館、屏東縣長治鄉立圖書館、宜蘭縣壯圍鄉立圖書館等共五所「鄉鎮」圖書館，係假設該五所鄉鎮圖書館能於眾多鄉鎮圖書館中脫穎而出，必有值得學習之處，於是從這幾所圖書館著手瞭解其對圖書館參與社區總體營造之想法。問卷對象與受訪者包含：圖書館工作者、社區工作者和文史工作者，共計15人。 本研究目的旨在探討鄉鎮圖書館能在社區總體營造中扮演的角色、應有的責任及可發揮的功能。欲探討的研究問題：（一）鄉鎮圖書館推動社區總體營造的經驗為何？（二）鄉鎮圖書館從業人員對社區總體營造的想法為何？（三）社區工作者與文史工作者對於鄉鎮圖書館參與社區總體營造有何期望？（四）鄉鎮圖書館可以在社區總體營造中有哪些著力點？（五）鄉鎮圖書館服務與社區總體營造結合後可以有哪些具體作為？ 本研究就社區總體營造「造景」與「造產」的過程，及「造人」之目標，與本研究之社區工作者與文史工作者認為圖書館可以「扮演提供資訊與媒合角色」，及圖書館應該「對社區有更深的認識」，且需要「結合社區」等意見，將之與圖書館的「社區資訊服務」、「地方文獻服務」與「圖書館推廣服務」等服務項目融合，從中尋求圖書館與社區之間的關係，據研究結果歸納整理出鄉鎮圖書館參與社區總體營造之營運模式。 針對研究問題提出之研究結果為：（一）在社區總體營造施政政策未被提出之前，圖書館已經在做社區營造的工作了。部分圖書館更是積極參與「社區總體營造」施政計畫中之文化相關計畫，充分展現文化累積的活動力；（二）圖書館從業人員多瞭解到圖書館的服務應結合社區，針對民眾的需求設計服務內容，如能具備社區總體營造知能，更能落實圖書館各項服務於社區總體營造施政計畫中；（三）社區工作者與文史工作者認為圖書館的優劣和館員之服務熱忱有很大的關係，鼓勵圖書館人員對社區有更多的了解，認識社區更多的人；（四）鄉鎮圖書館可成為社區特色，創造閱讀氛圍，引導民眾走入書香世界，與民眾共同規劃與執行圖書館各項活動與服務共同推動改善家園環境之力量。圖書館可結合社區創造各種產業活動與服務，以活絡地方生機；（五）若能加強圖書館的「社區資訊服務」、「地方文獻服務」和「圖書館推廣服務」這三種服務項目，應可以引起社區的共鳴與重視。 最後為鄉鎮圖書館參與社區總體營造之未來發展提出下列建議策略：（一）圖書館應確認本身所扮演之角色，訂立明確的願景與任務；（二）圖書館從業人員應參與社區總體營造人才培訓，使自身擁有深入瞭解社區之能力；（三）圖書館成為社區總體營造人才發揮能力之舞台，使更多人願意投入參與公共事務；（四）圖書館成為社區資源中心，避免社區調查資料繼續散失。

本研究共計一冊，約十萬餘字，以五章十八節對國民小學圖書館建築規畫的主題進行 探究，其中包括： 第一章：緒論。說明本研究的動機、目的、範圍、價值、方法、資料來源及專用名詞 詮釋。 第二章：小學圖書館建築規畫的基本概念。其中的第一節以圖衵館的概念為主，就其 意義、本質、特性、功能、管理原則及發展情形做一描述；第二節以建築的概念為重 心，也就其意義、本質、特性、功能、原則及發展現況做一敘述；第三節則探討規畫 的概念，除說明意義、本質外，對於小學圖書館建築規畫時應有的理念、法令依據與 原則，亦一併列述。 第三章：小學圖書館建築規畫的重要問題。包括第一節對學生特質之研究，除了對學 生數量之考慮外，對學生的生理需求與心理特質亦一併研討；第二節分析圖書館的空 間配置，強調館藏、閱覽者、工作人員的三種空間均應做合理的安排；第三節研討圖 書館館址的選擇問題，對於基地應有的尺度、與周圍建築體的關係、全校人員分佈與 主動線情形、方位影響，均做了分析；第四節說明成立館舍規畫小組的理論，及參與 者的職責。 第四章：小學圖書館建築規畫的方法。第一節是確立規畫目標，透過對目標層次與性 質的分析，訂定目標。第二節研討資料的收集，對於資料種類、來源與資料選擇標準 ，提示了方向。第三節是資料處理的方式，包括對資料的分析、評估、綜合與組織。 第四節是說明規畫報告的編寫，除指出報告的要項外，尚列出編寫時應注意事項。 第五章：討論、結論與建議。綜合研究結果，建議（一）透過職前教育與在職進修， 以加強教育行政人員，對圖書館、建築、規畫的正確概念。（二）更周詳的訂定圖書 館建築標準法規。（三）集思廣益，善用社會資源的提高小學書館的品質。（四）不 斷研究、改進、創新、使小學圖書館能順應潮流趨勢。

隨著知識經濟時代的來臨，運用資訊科技是現代人必備的基本能力。而學校圖書館因地利之便，是國小師生最容易接觸到的資訊來源之一。教師要培養學生利用圖書館的習慣與能力，則本身必須具備圖書館專業知能，並懂得善用圖書館的各項資源。 本研究以基隆市國民小學教師為對象，旨在調查教師對學校圖書館的認知與使用學校圖書的概況，並探討其差異情形。再綜合教師對學校圖書館的意見提出建議，供未來制定圖書館相關政策或研擬經營發展方向時的參考。本研究採用問卷調查法，研究結果摘要如下： 不同背景之教師對學校圖書館各面向的認知均有正面的評價。其中以「推展閱讀」面向的認知最為良好，其次依序為「與課程的關聯性」、「規劃設計」及「館藏、管理與服務」面向，而認同度最低的則為「支援教學」面向。 教師對學校圖書館的認知情形會隨著教師的目前職務、教育程度、年齡及性別等背景變項而有不同的差異情形。兼任行政教師最能認同「館藏、管理與服務」、「與課程的關連性」、「支援教學」與「推展閱讀」等面向的功能。一般大學畢業者對「規畫設計」面向的認同度最高；師範院系畢業者對「與課程的關聯性」面向的認知較為良好；年齡大的教師最能認同圖書館「推廣閱讀」的功能；男性教師則對「支援教學」面向感到較滿意。 教師在使用學校圖書館時，以支援教學為主要目的，但因教學上的需求使用圖書館的頻率與時間卻明顯偏低。教師最倚重網路資源以滿足資訊需求；在使用圖書館資料的情形方面則尚待加強；最需要圖書館提供教學新知資源；認為最需要改進的是館藏數量不足的問題。教師並不常參加圖書館利用專業知能的進修，但在圖書館利用能力上有很不錯的自我評價。 教師使用學校圖書館的情形會隨著教師的背景變項而有所差異。導師及兼任行政教師使用的情形較為類似。師範院校畢業、資深、年齡較長及女性教師，使用學校圖書館的情形則較為良好。 由研究結果歸納以下建議：地方政府及教育主管機關每年應提撥固定的經費；增設圖書館專職人員之編制；建立全市國民小學圖書館教學資源共享平台。學校方面應積極爭取經費；多元化增購館藏；整合學校圖書館為教學資源中心。教師方面，應把握專業進修的機會、將圖書館利用教育融入教學；善用學校圖書館資源，並適時主動提出建議，以落實學校圖書館支援教師教學之功能。 / For the coming alongside with the era of knowledge-based economy, it has become our fundamental capability that people today have to be able to make use of information technology. As of location convenience for school library, it has become one of the sources so that teachers and students elementary can access to information. In fact, if teachers must nurture students with habit and capability to exploit library, they must be able to be equipped with professional knowledge of library and are able to make use of various kinds of resources of library. This study has taken the teachers of elementary school teachers of Keelung City as its subjects, and aimed to investigate the cognition of teachers regarding school library as well as the scenario making use of school library. Besides, it would also explore the difference. This study will employ questionnaire survey, with its research results summarized found as follows: Teachers of diverse background are found with positive evaluation regarding each of the aspects for school library. Among them, the aspect of “promotion for reading” is considered to be of the best, seconded by aspects as “relevancy to curriculum,” “library collection, management, and service,” and “programming design,” whereas the aspect of “support to teaching” tails and is found with the lowest cognition. Teacher’s cognition of school library was different in accordance with the background variables such as current position, educational background, age and gender. Teachers with administrative position can recognize most school library’s functions in the aspects of “library collection, management, and service,” “relevancy to curriculum,” “support to teaching” and “promotion for reading”. Average college graduates gave highest approval to the aspect of “programming design,” while, teacher’s college graduates expressed more approval in the aspect of “relevancy to curriculum,”; older teachers approved most in the function of “promotion for reading”; male teachers were more satisfied with the aspect of “support to teaching”. The primary aim for teachers to use school library is supposedly to support their teaching demands; however, the results reflecting in frequency and time for this purpose were relatively low. As for teachers who rely on network resources to accommodate their information needs, it is found that the scenario making use of information with school library remains much to be improved. In fact, what teachers need most from school library is that it can provide resources of novel knowledge, while the problem of library collection is what teachers consider improvement must be made. Teachers do not often attend further training for professional competence of school library, but they do have rather favorable self-evaluation regarding the utility of library manpower. Teachers’ use of school library was found to vary in accordance with the variables of their background. Homeroom teachers and teachers with administration position seemed more identical in their use of school library. Teacher’s college graduates, senior teachers and older teachers as well as female teachers would show a better use of school library. As learned and concluded from study results, it is thus suggested: local government and competent authority of education should appropriate fixed amount of expenditure annually, increase the formation of specialized personnel for school library, and establish collective platform for teaching resources among school library of elementary schools for the entire city. On the part of schools, they should actively strive for more funding, increase library collections with diversified channels, and integrate school library as the center of teaching resources. On the part of teachers, they should take hold of chance for professional study and training, combine school library into their teaching, make good use of resources from school library, and appropriately put forth proposal, thus helping to realize the function of having school library in support teaching for teachers.

本研究旨在探討台北巿高中圖書館的組織編制、困境，並了解圖書館負責人對轉型為「教學資源中心」的看法，以期提出國內學校圖書館轉型為「教學資源中心」的建議方案及事項。 為達研究目的，首先蒐集國內外文獻，分析學校圖書館與「教學資源中心」的相關資料；其次藉由個案研究國內具有正式「教學資源中心」組織的明道高中，以了解其組織結構及經營模式；最後，全面性調查台北巿公私立45所高中圖書館的組織與困境、視聽資源及電腦主管單位的組織編制、以及台北巿高中圖書館負責人對轉型為「教學資源中心」的看法。 研究結果發現，台北巿高中圖書館有十大困境：1.私立學校圖書館組織比公立學校圖書館來得不健全。2.公私立高中圖書館多仍未能分組辦事。3.圖書館負責人乃由教師或幹事兼任，多須兼任課堂教學工作。4.圖書館專業人員不足。5.工作人員數量太少及職位太低。6.設置工讀生的學校未達半數，且工讀生人數少。7.圖書館委員會對圖書館的助益有限。8.圖書館所提供的視聽資源的種類不夠多，未能具備提供教學媒體製作的服務。9.圖書館雖多已自動化，但採購、期刊、參考諮詢三方面卻多數尚未自動化。10.圖書館半數以上沒有光碟資料庫，且只能在圖書館或館內使用光碟資料庫。 本研究提出高中圖書館轉型為「教學資源中心」的建議方案為：以圖書館為主導，整合校內包含所有軟體的視聽及電腦資源於同一個「圖書館教學資源中心」單位之中，設置圖書館教學資源中心主任，編列正式的圖書館專業人員、媒體專業人員、電腦資訊人員，其下的分組則至少包括基本的圖書館、視聽教育、電腦資訊三方面相關的組別。最後，提出的五大層面的建議事項：（一）制度層面：1.修改相關法令，提昇圖書館的地位及健全組織；2.轉型的名稱以「圖書館教學資源中心」為佳。（二）功能層面：1.落實傳統圖書館的功能；2.發揮「教學資源中心」的功能。（三）人員層面：1.增加圖書館人員編制及提昇專業素質；2.增列圖書館的媒體人員、資訊人員；3.結合與善用校內教師與學生的人力。（四）資源層面：1.充實圖書館館藏、媒體、資訊等設備；2.加強資訊軟硬環境。（五）教育層面：1.推廣圖書館利用教育，加強師生對圖書館的認識與使用；2.適應國家整體高中教育政策，配合多元入學方案。

本研究透過文獻探討對服務品質理論及LibQUAL＋™量表進行瞭解，進而對於國內外探討圖書館服務品質之作法加以探討，並選擇新竹縣立圖書館為個案研究對象，對新竹縣立圖書館入館讀者採隨機抽樣調查，就研究結果提出關於服務品質之相關分析與建議，作為新竹縣立圖書館未來營運管理及讀者服務之參考，期使藉由本研究讓圖書館能更正確瞭解讀者需求及圖書館現況問題並能有效調整資源分配，提升圖書館服務品質，提供民眾更優質的公共圖書館。 　　 本研究採用問卷調查法，以圖書館服務品質LibQUAL＋™量表為基礎，於106年3月期間對新竹縣立圖書館入館民眾進行隨機抽樣調查。研究結果顯示：(一)新竹縣立圖書館讀者類型中以自修族群為最多(二)以讀者使用資源頻率來看，低涉入讀者為最多(三)讀者不同背景對於使用圖書館館藏資訊系統上有差異性(四)讀者最重視圖書館環境構面的服務品質(五)圖書館服務品質中表現最佳是服務影響性構面(六)以四象限分析法探討服務品質要項，讀者最在意的為環境 (七)讀者服務涉入程度與服務品質三構面上有重要關聯性(八)讀者對圖書館服務成果認同度排名第一為整體閱讀環境(九)不同學歷背景讀者對服務成果認同度有顯著差異(十) 56歲以上年長族群相對較少(十一)服務成果與服務品質三構面有高度正相關(十二)讀者的意見回饋中，以「圖書館環境」為讀者最重視因素(十三)圖書館可依服務藍圖檢視服務品質改善方法。 根據上述研究結果，本論文提出七項建議：(一)改善閱讀空間品質，滅少干擾元素(二)加強閱讀活動辦理，鼓勵讀者參與(三)強化資訊提供功能，改善數位資源及設備(四)成立館藏發展小組，加強編目專業訓練(五)深入瞭解讀者需求，提升服務品質(六)保持優質服務態度，暢通讀者意見回饋管道(七)加強分齡分眾概念之服務。 / The key goal of this research is to discuss the improving of service quality of some university libraries through applying LibQUAL＋™ as a qualitative method and theory. We apply this to evaluate the library service quality of the Hsinchu county library through random sampling on the library readers. From the result of the research, we can get some conclusion and advices for the library to take it as as the reference. We expect that the library can realize the demand of readers more and find the bottleneck of it's operation so that they can rearrange the allocation of the resources to improve the service quality from the reader's perception. We complete the research with the questionnaire method through applying LibQUAL＋™. The investigation was carried out by random sampling the readers of the Hsinchu county library during the opening hours in March in 2017. The research result shows that: (1) The major part of the readers are those for self-studying. (2) From the view of souring frequency of library resources, most readers are "low involvement". (3) the sourcing of Library Information Processing System differ from the background of the readers. (4) What the readers care most are the enviromental factors of service quality. (5) The service factors get highest score. (6) from the Four quadrant analysis, what the readers care most are the enviroment. (7) The involvement of the readers is high related to the three factors of service quality. (8) What the readers recognize most considering the service result is the reading enviromment. (9) The recognition degree of the service result differ from the educational background of the readers. (10) The recognition degree of the service result differ from the "service involvement" of the readers. (11) The service result is highly related to the three factors of service quality. (12) The library can get the way to improve the service quality through th service blueprint. According the research above, this thesis propose 7 suggestion: (1) To improving the Reading space to minimize interference. (2) To hold more reading activities and encourage more readers to participate in. (3) To enhance the information support and improve the information indicaiton. (4) To establish the Library Collections Development Panel and enhancing the training of cataloging. (5) To enhance the electrical resource to improve the information equipment. (6) To understand the demand of readers more to improve the service quality. (7) To provide service with good attitude and keep the communication chanels smooth.

國民閱讀力是一個國家很重要的競爭力，國民閱讀力也是一個國家最有效益的投資項目。網際網路的發達促使地球村的生活圈更為緊密，因此群體生活中的個體都要有解決問題的能力，但面對多元及瞬息萬變的資訊快速變化世代，要擁有帶得走的閱讀能力才是讓未來學子應付社會變化的基本能力。 國中生介於兒童與成人磨合期，生理上的改變也影響到心理及對知識的需求。面對十二年國教來臨，師生的互動模式也有了改變，因此教學現場的老師教、學生學單行道方式默默地修正了，而要滿足教學現場的變化就要讓國中生有更完整的資訊素養。 資訊素養的養成需要完善的配套措施做配合，硬體上可由公共圖書館與國民中學圖書館提供圖書資訊的服務；軟體上，課程教學的設計規劃及圖書資訊利用教育的教導，都是讓國中生擁有資訊素養很重要的基礎架構。國民中學圖書館主要是服務全校師生，在經費和資源上確實受限於政府資源及圖書資訊專業能力，公共圖書館主要的服務對象是全體民眾，在經費和圖書資訊專業能力相較更為充裕，配合資訊素養的螺旋性課程規劃，若能讓國民中學圖書館與公共圖書館社區資源共享，相信可以營造書香的社會及培育國中擁有帶得走的終身學習能力。 本研究探討國外的南韓、新加坡、香港三個國家，國內的台北市、新北市、高雄市三個公共圖書館，就國民中學圖書館與公共圖書館社區資源共享的狀況，透過國內外的文獻探討與基隆市的現況做對照討論，讓未來社區資源共享的規畫更為妥善。 基隆市有台灣首座的私立公共圖書館，基隆地理位置有其歷史性，但氣候潮濕多雨影響了國中生戶外活動的機會，而行政轄區位於大台北生活區的邊緣地帶，因此如何增加學生休閒活動的場所，滿足學生在資源貧乏下的閱讀需求，國民中學圖書館與公共圖書館就得承擔起責任。 研究結果發現： (1)基隆市國民中學圖書館與公共圖書館社區資源共享有40%。 (2)社區資源共享的類型主要為「與作家有約」。 (3)國民中學圖書館與公共圖書館社區資源共享的動機及需求很強烈。 最後，本研究亦提出針對國民中學圖書館與公共圖書館社區資源共享後續研究可以討論的方向與目標。 / National reading ability is a very important competitiveness of a country, and it is also a most effective investment for a country. Internet promotes global village living area more closely, so the individual should have the ability to solve problems. In order to face the diversity and rapid changes in information generation, it is nessary to have the ability of reading comprehension. Middle school students are at the run-in period between children and adults period, changes of the physical edffect psychological needs and knowledge needs. With the coming of 12-year compulsory education policy, the teacher-student interaction mode has also been changed. One way mode that teachers teach and students learn amended, and it’s necessary to cultivate the information literacy of middle school students. To improve students’ information literacy do need the coordination and cooperation between the public libraries and the national middle school libraries. Both of the libraries can provide library and information services to the students on hardware part, and provide curriculum and teaching design or library instruction on software part. And both parts are the basis of information literacy. National middle school libraries service mainly on teachers and students, so the government funding and resources are indeed limited. The main target of public libraries is the entire population, and compared to school libraries, government funding and professional capacity are abundant. If middle school libraries and public libraries can share the resources with each other, and also implement the information literacy curriculum with spiral planning at the same time, the scholarly community can be created and middle school students can be cultivated with reading comprehension ability. This study investigate the resources sharing between national middle school libraries and public libraries of overseas areas, South Korea, Singapore and Hong Kong and also three domestic areas including Taipei, New Taipei and Kaohsiung. Through the literature review of resource sharing between libraries, and compared it with the situation of keelung, a better future plan can be make. Although there is a Taiwan's first private public library in Keelung and it has historic location, the humid and rainy weather and the frontier location of Taipei City affecte the middle school students’ opportunities of outdoor activities. Therefore, national middle school libraries and public libraries have the responsibility to increase students' leisure activities places and meet the students need of reading. The results found that: (1) 40% national middle school libraries and the public libraries share community resources. (2) the main types of shared community resource is the speech of "about the writer." (3) the motivation and demand of community resources sharing between national middle school libraries and public libraries are very strong. At the end of this study, issues of the community resources sharing between national middle school libraries for follow-up study are suggested.