高科技產業在台灣已成為產業發展之主軸，而知識經濟更是目前各先進國家積極推動與發展之經濟。隨著知識經濟時代的來臨，知識成為企業組織提昇競爭力的關鍵資源，知識管理因而成為二十一世紀企業經營的重要潮流，也為在企業服務的圖書資訊專業館員帶來了許多機會與挑戰。圖書資訊學界向來以知識的管理者自許，在這波知識管理的熱潮中，專業館員應思調整心態，積極充實、培養參與知識管理所需之相關技能，以因應這個新經濟時代的來臨。 本研究旨在瞭解國內高科技產業知識管理團隊成員的需求、圖書資訊專業館員在參與企業知識管理團隊之情形、探討館員在企業知識管理團隊中扮演的角色，以及所需具備或加強之相關技能，做為日後參與高科技產業公司組織知識管理團隊之準備，並提供國內圖書資訊學教育界參考，以規劃相關課程訓練，培訓更多優秀的知識管理人才，使其在未來能協助企業界與其他機構進行知識管理，進而提昇台灣產業的競爭力。 本研究採用質化的深度訪談法，並輔以問卷調查法兩種方式進行研究調查。主要針對國內高科技產業知識管理團隊負責人及相關人員、高科技產業中已參與和即將參與知識管理團隊之館員、管理顧問公司經理人、以及知識管理軟體公司人員進行深度訪談，以瞭解高科技產業對於知識管理人才之需求，及館員在知識管理團隊中扮演的角色與貢獻，並輔以問卷調查之量化統計來歸納整理出高科技產業館員參與知識管理團隊所須具備之相關技能。 由上述研究結果發現：一、高科技產業理想的知識管理團隊成員為一跨領域的工作團隊；二、館員在企業知識管理團隊中雖非主導者，卻是不可或缺的成員；三、影響高科技產業圖書館員參與知識管理之關鍵因素為：(1)館員在企業組織的層級；(2)知識管理主導者對圖書資訊專業的瞭解程度；(3)館員的商業價值認知程度；(4)館員對領域知識內容的瞭解程度；(5)館員的人格特質及態度；四、館員在知識管理中扮演的角色及貢獻除知識分類外，尚可擔任其他新興角色；五、高科技產業圖書館員參與知識管理團隊所需之相關技能構面，以思考與態度技能為首、其次依序為圖書資訊管理技能、人際溝通技能、策略與商業技能、管理技能、企業相關法律/專利技能，以及資訊技術技能。 最後建議：一、高科技產業應延攬資訊內容領域人才加入知識管理團隊；二、館員應提昇相關技能，並積極爭取參與企業知識管理之機會；三、高科技產業應整合資料中心與其他相關單位為知識管理中心；四、圖書資訊學界應規劃切合業界需求之知識管理課程。 / Knowledge economy is the trend of most developed countries. With the coming of knowledge economy, the Knowledge Management (KM) becomes the key factor to improve the competitiveness of industry, especially for high-tech industry in Taiwan. Due to this, the KM brings a lot of challenges and opportunities to those professional corporate librarians who work in high- tech industry. To meet the challenge of KM, the competency owned by corporate librarian is very important. The purpose of this thesis is to investigate the qualifications of KM team members, the participation and role-play of professional corporate librarians within KM team, and the necessary competency of corporate librarians. The result of this study can be the reference framework for the high-tech companies preparing for the organization of KM. In addition, it could also give suggestions for curriculum development for the schools of Library and Information Science. This thesis employed a depth interview approach associated with questionnaire investigation. The people interviewed include all ranks of KM team, including the KM team leader or related role, corporate librarian, management consult companies, and KM software companies. They were requested to fill out the questionnaire forms about the competencies for KM as well. According to these questionnaire forms, the quantity measurement can give an indication of the importance of the competencies for corporate librarian participating in KM team. The findings of this thesis are the followings: (1) The ideal KM team of high-tech companies should be a multi-area combination; (2) The recruitment of corporate librarian in KM team can be beneficial; (3) The key factors influencing the participation of corporate librarian in high-tech KM team are (i) the hierarchical level in the organization, (ii) the sympathy of KM leader in library and information science, (iii) business sense of corporate librarian, (iv) the comprehension of corporate librarian in domain knowledge, (v) the personality and attitude of corporate librarian; (4) Corporate librarian can play the roles not only in knowledge classification, but also in other domains; (5) The most important competency of corporate librarian in high-tech industry KM team are thinking and attitude skills, follows by library and information science skill, communication skill, strategy and business skills, management skill, business law/patent skills, and information technology skill. The Suggestions include: (1) High-tech companies should recruit information content domain experts in KM team. (2) Corporate librarian should build up more critical competencies in order to get into the kernel of KM. (3) High-tech companies are encouraged to integrate corporate library with the other departments to establish a KM center. (4) Schools of library and information science should design new curriculum to satisfy the need of KM in Taiwan high-tech industry.

近年來，國內有不少公私立大專校院相繼進行圖書館的新建或改建工程，反應出學校對於圖書資訊資源的重視性。大學圖書館於規劃時應注意空間的配置，如各區域的設計；注意空間中物理因素的規劃，如燈光、聲音、溫濕度、地點的選擇與其他考量因素，且大學圖書館的空間規劃應視每一所大學的教育目標、藏書量或座位數，再作彈性的調整。為了讓大學圖書館發揮更完善的功能，更符合使用者需求，必須以用後評估（Post Occupancy Evaluation）的觀點探討大學圖書館建築設計與規劃之實行成效，並檢視大學圖書館建築與使用者需求間的落差，如能結合圖書館使用者行為之調查結果，將可以幫助圖書館及建築師，日後在規劃設計做出最佳之判斷。 本研究旨在瞭解成功大學圖書館近年來努力的成果，可藉由用後評估來探討成功大學圖書館的建築空間與設施使用成效的各種因素，並發現問題、提出建議，以供現在及未來圖書館的管理者在建築規劃與設計工作的參考，作為未來設計者與研究者在規劃大學圖書館建築與設計之參考。 本研究首先透過文獻分析法，探討目前國內外圖書館建築及用後評估相關理論，並輔以個案探討。透過問卷調查法，探討目前成功大學圖書館的空間使用情況與滿意度。接著進行深度訪談法，以進一步瞭解成功大學圖書館，並探討相關人員對用後評估結果的看法及建議。最後結合文獻分析與上述研究發現進行分析與歸納，提出成功大學圖書館實施用後評估之具體建議。 研究發現：一、成功大學圖書館規劃乃依人文、科學及藝術不同空間需求設計；二、成功大學圖書館特色為模矩式設計、動線規劃清楚、多元化閱覽空間及設置電動密集書架；三、成功大學圖書館歷經長久研究、多方參與及審慎整合而成；四、藝文空間滿意度最高；五、服務空間滿意度最低；六、公共空間完整體現成功大學圖書館建築規劃設計理念；七、討論空間有效整合教學與研究需求；八、物理環境及設備尚待加強；九、具傳統與現代之美的圖書館建築；十、成功大學精神與象徵意義之建築。 最後，提出下列建議：一、建築規劃書是圖書館加強監督設計、管理和發展的資料；二、圖書館建築規劃設計應循專業與合理原則並告知限制條件；三、成立建築規劃小組與諮詢顧問；四、圖書館建築需配合校園整體發展；五、審慎評估物理環境；六、建立指標系統識別空間；七、空間規劃及管理應具有彈性；八、定期進行用後評估工作。 / In the past years, there have been a number of new college library buildings or reconstructing current libraries. This reflect the emphasis of these schools on the library and information resources. When mapping out college libraries, space allocation such as design of each area has to be focused on. One also has to pay attention to planning of physical elements in space such as lighting, sounds, temperature, moisture, selection of locations and others. Moreover, space planning has to be adjusted in accordance with education goals, size of collection and seats of each college. To fully develop the functions of college libraries to meet users’ needs, we need to adopt post occupancy evaluation to discuss the architecture design and practice performances of college libraries as well as reviewing the gap between college library construction and users’ needs. The combination of survey on library users’ behaviors will assist libraries and architects in making the best judgment in planning. The study aims to understand the results of the efforts of National Cheng Kung University Library in the past years. Post Occupancy Evaluation is adopted to discuss the elements such as architecture space and facilities performances of National Cheng Kung University Library, give questions and offer suggestions to serve as reference for library manager in construction planning and researchers when planning and designing college libraries. Literature is reviewed used with case study to discuss theories on architecture and post occupancy of domestic and foreign libraries. With questionnaire survey, space occupancy satisfaction is explored. In-depth interview serves to further understand National Cheng Kung University Library and explore comments and suggestions of related personnel after occupancy. At last, analysis and generalization is made to offer concrete suggestions to National Cheng Kung University Library on post occupancy evaluation. Based on the research findings, the conclusions include planning of National Cheng Kung University Library is based on the different needs of humanist, scientist and artists; 2) characteristics of National Cheng Kung University Library are matrix design, clear route arrangements, diverse reading space and establishment of compact bookshelves; 3) National Cheng Kung University Library is considered under long study, full participation and careful integration; 4) the art space enjoys the highest satisfaction; 5) the service space experiences the lowest satisfaction; 6) the public space completely expresses the design concept of National Cheng Kung University Library; 7) the discussion space effectively integrates the needs of education and research; 8) physical environment and facilities require improvement; 9) National Cheng Kung University Library has the building of beauty of modernity and tradition; and 10) the building expresses the spiritual and symbolic meanings of National Cheng Kung University. Based on the above results, we offer the suggestions: 1) Construction Planning is the material for the Library to enhance supervision on design, management and development; 2) Planning and design of the Library shall be made in the principle of professionalism and rationality with information of limitation conditions; 3) Construction Planning and Consultation Team shall be established; 4) Construction of the Library shall be in line with overall campus development; 5) Physical environment has to be cautiously evaluated; 6) Indicator system identification space has to be established; 7) Space planning and management shall be flexible and 8) Post occupancy evaluation has to be conducted periodically.

閱讀是通往知識殿堂的道路，是學習的基石，藉由閱讀，能夠擴展眼界，活躍思考。世界各地正如火如荼推廣閱讀，公共圖書館在推廣閱讀上更是不遺餘力，藉由舉辦不同的活動鼓勵民眾培養閱讀習慣，讓民眾親近文字，享受閱讀的樂趣。近年來，為了提升民眾英語閱讀的興趣，增加英語討論的機會，公共圖書館陸續舉辦不少英語讀書會，讓參與者能夠以英語資源為媒介，討論與分享不同的看法。 本研究透過問卷調查法與訪談法了解臺北市立圖書館成人英語讀書會實施現況，並歸納讀書會成員、帶領人以及圖書館讀書會業務負責館員之看法，發現成人英語讀書會之運作特色與遭遇困境，進而分析成人英語讀書會之成效。最後歸納相關文獻與研究結果，提出辦理英語讀書會之具體建議，期望作為日後公共圖書館辦理英語讀書會之參考。 調查結果顯示，成人英語讀書會成員以50歲～59歲的女性參與者為主，職業以家庭主婦居多，但與演講協會合作之讀書會較為特殊，無家庭主婦參與，而以上班族為多。教育程度上，以大專院校畢業者佔多數，而擁有研究所以上學歷者為讀書會的第二大族群。成員參與讀書會的動機為：增加英語表達能力、增廣見聞、拓展閱讀範圍，與喜愛閱讀等。 臺北市立圖書館成人英語讀書會運作特色有：一、學習方式生活化，讓英語更貼近生活；二、報章雜誌、短篇文章為主要的閱讀材料；三、研討的主題呈現多元的風貌，從休閒娛樂、文學、科技、時事新聞、醫療保健、教育、語言學習，到全球性議題；四、以英語歌曲為主之研討深受歡迎，使得原本以閱讀書籍、文章為主軸的討論型態逐漸轉變；五、圖書館英語志工加入英語讀書會，以其專業來協助讀書會之運作。 臺北市立圖書館支援成人英語讀書會的角色可分為主辦與間接推廣，前者是由圖書館自辦英語讀書會，後者是圖書館提供英語讀書會硬體空間與設備之援助。整體來看，圖書館對成人英語讀書會之支援包括：定期辦理帶領人培訓課程；透過網站或電子報、文宣刊物、出版品、海報來行銷成人英語讀書會；於館內展示讀書會成員作品；建置線上「心得分享區」與「線上讀書會」供讀書會成員討論；此外，亦提供「鼓勵讀書會購書優惠」方案，讀書會成員依此管道購買書籍可享有折扣的優惠。 在使用圖書館英語資源與服務方面，未參與成人英語讀書會前，約半數成員未曾使用圖書館英語資源與服務，他們找尋資料的管道主要為網路與自己的藏書。參與英語讀書會後，將近七成的讀書會成員因為讀書會的緣故而更常接觸圖書館，進而利用圖書館英語館藏與服務，資源使用上，則以英語圖書、英語報章雜誌與英語參考工具書被使用的情況較多。同時，有將近八成的讀書會成員平均每個月增加1～3冊館藏借閱量。 參與成員肯定英語讀書會對己身的幫助，例如能夠吸收最新的資訊與專業知識，也能增進國際視野，且經由成員的意見交流與分享，了解每個人不同的思考點，無形中擴展了個人的思考面向。成員英語能力也因為參與英語讀書會而有所提升，尤其是英語會話與聽力。除此之外，自信與勇氣的增加與人際關係的拓展也是成員認為參與讀書會的收穫。成員對成人英語讀書會在各方面之滿意度均呈現不錯的表現，以「讀書會的團體氣氛」與「帶領人的領導」滿意度最高。 研究發現，臺北市立圖書館成人英語讀書會遭遇之困難包括：一、圖書館英語資源無法滿足成人英語讀書會之需求；二、雖然有英語志工的加入，但英語讀書會帶領人才仍非常欠缺；三、成員聚會前的準備與積極性仍需加強。 最後，針對成人英語讀書會之舉辦提出幾點建議供相關單位參考。從圖書館的角度來看，普及舉辦英語讀書會、辦理英語讀書會帶領人培訓課程、充實英語館藏、英語館藏數位化、加強行銷圖書館英語資源與服務、安排英語專題演講、發行英語讀書會刊物、建置線上英語讀書會網站、持續評估成人英語讀書會辦理情形等，都是未來辦理成人英語讀書會可努力之方向。英語讀書會參與成員則可朝向：共同擬定讀書會內部規範、加強積極參與活動、適時提出回饋與建議等方向努力之。 / Reading is the way to knowledge and also the foundation of learning. We can broaden our horizons and activate the thinking through reading. Reading promotion is held worldwide; the public libraries go to great lengths to promote reading especially. Different reading activities are held to encourage the public to develop reading habits and enjoy the reading. In order to elevate the public’s English reading habits and increase the discussion opportunities, public libraries have held lots of English study circles in recent years. The group participants can discuss and share different opinions through English materials. This study adopts questionnaire and interview approach to investigate the status quo of adult English study circles in Taipei public library. Through the ideas and opinions from the group members, leaders and librarians in charge of the study circles, the study will discover the operation characteristics and difficulties English study circles encountered. Further, analyzing the effectiveness of adult English study circles. Finally, the study will provide some suggestions for holding adult English study circles after concluding literatures and study results. According to the study results, female members aged from 50 to 59 years are the primary participants in adult English study circles.The most participants are housewives. However, the members’ main career in the study circles which the library cooperates with Toastmasters International is office worker. As concerned about education background, most members have college degrees. Members have master degrees are the second largest group in adult English study circles. Besides loving reading, members’ participation motives are to increase English expressing ability, to broaden their horizons, to extend the lust of reading, etc. The operation characteristics of adult English study circles in Taipei public library are described as follows: (1)Members can use English in their daily life. (2)English books are not the main reading materials. Instead, many groups use journals.(3)The topics of discussion are divergent, including entertainment, literature, science and technology, current events, medical and health care, education, language learning, and global issues.(4)English song–centered discussion is popular. The discussion pattern has been changing gradually from discussing books and short articles to song-centered symposium. (5)Library English volunteers are engaged in English study circles and use their professional specialty to assist the group operation. The roles of Taipei public library on holding adult English study circles can be divided into auspices and indirect outreach. In the former case, the library hosts the English study circles. In the latter case, the library offers English study circles the place and facilities. On the whole, the library’ supplies include (1)holding regular leader training curricula, (2)propagandizing English study circles through websites, e-paper, publications, and posters, (3)displaying the members’ works in the library, (4)building websites “online reflection sharing” and “online study circles,” and (5)providing purchasing proposal for study circles. As far as library English resources and services concerned, about one half group members never use library English resources and services before participating in the English study circles. They surf the net and use their own collections to find the materials. After participating English study circles, about 70 percent group members go to library more often and they also use English collections and services in the library. English books, newspapers, magazines and reference books are more often used. Besides, nearly 80 percent group members increase documents on loan per capita on the average of 1 to 3 volumes per month. Group members affirm the benefits of taking part in English study circles. For example, they can get latest information, learn professional knowledge, and broaden their visions. Through sharing the opinions, they can learn different thinking from others. After participating in the English study circles, members’ English ability have improved, especially conversation and listening. In addition, self-confidence, courage, and interpersonal relationships are also the benefits. Group members think the performances of English study circles are good in all respects. Among all the performances, members are most satisfied with group atmosphere and leader’s guidance. The study shows the difficulties that adult English study circles have encountered. They include (1) library English collections can’t satisfy group leaders, (2) English group leaders are still going short, and (3) members should have more preparation and initiative. Finally, the study brings up some suggestions about holding adult English study circles. From the library’s perspective, holding more English study circles, running study circle leaders training curricula, increasing English collections, digitalizing English collections, advertising English collections and services, publishing English publications, building online English study circles websites, and keeping on evaluating adult English study circles are some ways libraries can work in the future. With regard to the members, they can draw up the group interior rules, participating in activities more actively, and raise questions or make suggestions at anytime.

數位時代網際網路盛行，受到民眾喜愛但也改變了對圖書館的使用習慣，OCLC 在2005年《圖書館與資訊資源看法》(Perceptions of Libraries and Information Resources)的報告中，調查讀者的資訊尋求行為和習慣，發現讀者使用網路搜尋引擎的頻率和滿意度等各方面評價遠高於圖書館資源。此調查結果帶給圖書館事業一大衝擊，反思是否讀者並不瞭解圖書館的價值？圖書館能提供什麼資源與服務？以及圖書館員的能力可提供什麼協助？ 因此本研究旨在從圖書館的核心價值探討圖書館存在目的、功能和服務目標，從價值延伸出圖書館員的職責和角色，為以背負及擔任這些的任務和角色，進一步探討圖書館員需要哪些專業能力範圍與指標。本論文主要參考美國圖書館學會2004年擬定圖書館的11項核心價值，以及2008年擬定的《圖書館事業核心能力》作為焦點團體訪談議題的參考，經過三場焦點團體訪談後，擬定《我國圖書館價值和館員基本專業能力清單草案》，然後將此草案藉由問卷調查進行項目確認。 本論文研究結果產出我國圖書館價值共12項、圖書館員角色11項、圖書館員基本專業能力共8大範圍55項指標、數位時代圖書館新業務功能14項。研究建議包括提供中華民國圖書館學會作為圖書館價值與館員專業能力宣示文件之參考、提供國內圖書資訊學系所訂定學生專業能力之參考、提供圖書館任用新進館員與評鑑現有館員標準參考、對中華民國圖書館學會館員教育訓練之建議、提供我國圖書資訊學教育規劃之參考、提供我國圖書館人力資源規劃的指南、提供我國圖書館員繼續教育課程規劃之參考。 / Internet became more and more popular in the digital age, but it also changed the habits of library use by people. In 2005, there was a report from OCLC, “Perceptions of Libraries and Information Resources”, which investigated users’ information-seeking behavior and habits ,and found that the frequency and satisfaction in using the Internet search engine by users was much higher than library resources. The result of this investigation made a great impact on the librarianship to reflect that maybe users don’t really understand the values of libraries, and what resources and services can libraries provide, and the competencies of librarians can offer any assistance? This study aims to explore the core values, purpose, functions and objectives of libraries, and then extends to research the roles and the core competencies of librarians. This study used two research methods ,which were focus groups and questionnaire survey. There were two main references to focus group, the first one was “Core Values of Librarianship” from ALA in 2004, and the second one was “Core Competencies of Librarianship ” from ALA in 2008. After three interviews with focus groups, drew up “Draft Statement of Library Values and Core Competencies in Taiwan”. And then the draft was confirmed by questionnaire survey. The research findings are as follows:(1)summed up twelve library values; (2) summed up eleven roles of librarians; (3)summed up a list of core competencies of librarians in Taiwan including eight categories and fifty-five indicators; (4) summed up fourteen new functions of libraries in digital ages. Based on the final results of this research, several suggestions are as follows: (1)to provide a reference document as “The Declaration of Library Values and Core Competencies of Librarians” for Library Association of the Republic of China(Taiwan); (2)to provide a reference document for the college department of Library and Information Science to draw up core competencies of students;(3) to provide a reference standard for libraries to evaluate new librarians and existing librarians;(4) to provide some suggestions of education and training courses for Library Association of the Republic of China(Taiwan);(5)to provide a reference plan of education and training for the college department of Library and Information Science;(6)to provide indicators to human resources plan for libraries;(7)to provide reference plans of continuing education courses for librarians.

博物館中的圖書館支援母機構蒐藏、研究、展示、教育等各項工作，促進博物館功能的實踐，提升博物館服務的品質，間接塑造了博物館學術且專業的形象。因此，博物館中常設有圖書館，近年來，博物館之圖書館更成為數個專業圖書館協會中討論的類別。本研究以實地訪問法，配合電話訪問及郵寄問卷，調查國內22個博物館之圖書館，目的在瞭解它們的經營現況，並對未來博物館之圖書館的經營提出建議。 本研究發現，調查中的博物館之圖書館多附設於母機構一級單位下，且隸屬不同部門；約有半數無專職人員，為兼辦業務；專業協會歸屬性不甚高；在圖書館業務運作上，其特點為：館藏專門性高、資料類別與採訪途徑多元化、藏書量在萬冊之譜、西文資料的分類法歧異性大、半數圖書館採用自動化系統、館藏資訊網路化尚在起步階段、開架陳列、不排拒來自館外的使用者，及以傳統被動的閱覽與諮詢服務為主等。在圖書館支援母機構蒐藏、研究、展示、教育等功能上，整體而言，主動積極的支援活動不多，但對博物館內部的研究風氣與對外呈現的服務品質上，有正面的貢獻與價值，值得投注更多心力。 根據調查結果，提出以下八點建議，作為博物館之圖書館經營上的參考：(1)儘快擬訂館藏發展政策；(2)提升圖書館的組織地位；(3)最少有一位專職的圖書館員及一位圖書館助理；(4)加入相關的專業組織；(5)加速圖書館自動化及網路化；(6)擴大圖書館服務對象；(7)加強圖書館行銷；(8)進行圖書館使用評估。此外，亦對圖書館員、圖書館學會、博物館學會、及專門圖書館學教育提出相關建議，希冀在各方配合與協助下，博物館之圖書館得以健全地發展，發揮其應有的功能。

隨著個人電腦與網際網路的普及，學生的學習方式依承載媒介與傳播模式的演進逐漸產生改變，並產生了不同的知識與學習需求。知識建構為一種以討論進行知識的重組與建構歷程，並從中達到激發創意的效果，利用知識建構學習方式固然能讓學生進行更深入的學習與互動，但仍有知識產出深度與參與程度不足等問題。為求更積極地培養學生知識建構能力、資訊素養技術，進而滿足並促進學生的學習效果。 身為學校知識薈萃之地的圖書館，除提供知識外，更應主動提供相關服務，不僅輔助學習者解決在資訊檢索時的問題或評估選擇的困難，同時也可協助教師，參與學習相關的工作。傳統圖書館在參與學生學習活動時，一般都是扮演被動提供學生所需資源的角色，然而隨著教學方式與資訊傳播媒介的轉變，圖書館的角色開始由被動提供學生所需資源到主動參與學生學習活動、課程的方向改變，走出原有傳統圖書館扮演功能的框架，逐步擴大其服務範圍。 本研究為了解圖書館員支援參與知識建構學習活動，是否真的能提升學生的知識建構學習成效與產生有效知識行為轉變，採取準實驗研究法，以知識建構理論為基礎的Knowledge Forum為學習平台，透過教材提供、教師與助教指導和館員協助不同學習階段進行知識建構學習，並以繪製概念圖為知識建構學習成效評量依據，驗證學生的知識成長與學習成效是否有顯著提升。在資料分析層面透過Knowledge Forum平台討論內容、學生三次概念圖作業成績與知識架構演進歷程、學生與館員互動的內容紀錄、期末報告與問卷等資料進行分析，以量化、知識結構和質性分析的方式，將概念圖進行矩陣處理後，利用UCINET社會網絡分析工具進行概念圖結構與知識組成的分析。 實驗結果可證明圖書館員參與知識建構學習確實有助於學生在知識結構層次的提昇及對於資料應用能力的增強。同時也從研究結果看出利用概念圖輔助學生進行知識建構學習，確實有助於學生知識建構歷程的記錄與成長，共計四點發現： 一、圖書館館員參與知識建構學習活動可促進學生更有效的共同知識建構行為的發生；二、圖書館館員參與知識建置學習活動能促進學生累積資訊素養技能與知識背景；三、圖書館館員參與知識建構學習活動促進學生概念圖的結構與命題內容轉變；四、以概念圖輔助學習能有效記錄學生的知識建構歷程與結構層次的轉變。 未來若能將此種圖書館館員支援參與知識建構學習的有效模式應用於其他學科的教學，將更能顯現出圖書館在教學過程中的重要性，且利於與教師和學生的合作經驗。 / As the increasing popularity of Internet, personal computers, and the evolution of information communication technology (ICTs), students' learning styles has also gradually changed for a variety of needs for knowledge and learning. Knowledge building, as an important concept, describes what a learning community needs to accomplish in order to create knowledge. It also refers to the process of creating new cognitive artifacts based on the common goals, group member discussions, and synthesis of ideas within community. Nevertheless, during the learning process of Knowledge building, there are some problems raised while guiding students to keep their in-depth discussion. In this study, we attempt to find out effective methodologies based on the assistance of library support, to promote learners’ participation, learning achievement and information literacy skills. First, this study introduces a way in which librarians participate in students’ learning process as tutor. Second, the research was conducted by quasi-experiment design; by which an on-line Knowledge Forum for students’ knowledge building learning environment is lunched. Discussion, learning activities and learning materials are delivered through Knowledge Forum. Researchers ask students choose one of four topics (Digital divide, Group dynamic, Attitudes and behavior change, Online persona) to discuss on Knowledge Forum. Students were asked to adopt concept mapping to construct their mind-map and knowledge flow in class. In addition, their learning performance was evaluated based on the process of knowledge mapping (3 times), the content of discussions, tasks, reports and grades. Their works of concept map were analyzed by UCINET, visualizing students’ mind changing, how they organized their knowledge, and to identify the positive effects on students’ performance. Moreover, the study also adopts various data gathering methodologies, such as questionnaires as well as the interaction records between librarians and students for overall understanding the Knowledge construction process. The results showed that librarians’ involvement in learning activities do help students’ improvement in knowledge constructing level, keeping their reflective process in-depth. The data also showed that students using concept maps in the knowledge building learning process as a sound way to assist their tasks accomplishment. This research suggests, in the future, there could be more successful collaboration, such as Knowledge building, among librarians, students, and teachers in different types of educational scenarios. Both educators and students will not only understand the importance of the Knowledge construction for better learning performance but also aware librarians as well as their service as an indispensable role in better education setting.

國民小學圖書館在缺乏人力、經費與技術支援的情況之下，圖書館自動化的發展明顯落後於其他類型的學校圖書館。為了改善此一現象，教育部自民國99學年度開始啟用「全國閱讀推動與圖書管理系統網」來協助中小學學校圖書館進行閱讀推動與圖書館自動化的實施。透過網路的連結，達成系統共建、資源共享的目標。 為了解「全國閱讀推動與圖書管理系統網」在國小圖書館實際使用的情況以及國小圖書館人員對該系統的接受情形，筆者以桃園縣公立小學圖書館為對象，藉由TAM科技接受模式修正版來評估使用者實際使用「全國閱讀推動與圖書管理系統網」的情形，並據此提出相關的建議。本研究以問卷調查法為主，訪談法為輔，以桃園縣188所公立小學圖書館的負責人為調查對象，透過問卷分析使用者對系統的認知情形與使用意願，並輔以訪談法蒐集使用者態度之後的原因來補充問卷資料的不足，以增加研究的正確性。 本研究調查發現「全國閱讀推動與圖書管理系統網」明顯的提升了國小圖書館實施自動化的比率，但由於使用者太多且集中在密集的時段使用系統，導致系統連線品質降低，影響系統的正常運作。教育訓練的不足與廠商服務的品質低落亦降低了使用者的滿意度。而「閱讀推動」的目標由於系統功能不符合學校實際推動閱讀的情境導致多數學校使用率偏低。研究者建議必須透過改善系統連線品質、加強教育訓練與提升服務品質來提升使用者的滿意度，達成系統建置的目標。 / Due to a lack of human resources, funding, and technical support for library automation, elementary school libraries have fallen much behind other types of school libraries in the development of library automation. To address this problem, Ministry of Education launched the “National Reading Promotion and Library Management System Website” in 2010. This system can assist elementary school libraries in promotion of reading and implementation of library automation. Its goal is to achieve co-construction of library systems and sharing of resources through the network. In order to understand the practical usage of the “National Reading Promotion and Library Management System Website” in elementary school libraries and acceptance of this website among librarians, this study investigated libraries of public elementary schools in Taoyuan County and applied the modified Technology Acceptance Model (TAM) to evaluate practical usage of this system. The methodology was based on survey and interview. The survey was administered to directors of 188 public elementary school libraries in Taoyuan County to understand users’ perceptions and usage intentions. The interview was conducted to explore factors behind user attitude, which could make up the insufficiency of survey data and increase the value of research findings. Results showed that the “National Reading Promotion and Library Management System Website” has significantly enhanced the percentage of library automation among elementary school libraries. However, the huge number of users of the system and their concentration of usage of the system in certain hours have resulted in a reduction of system connection quality, affecting the normal functioning of the system. Besides, insufficient education training and poor service quality of the system provider have also lowered user satisfaction with the system. With regard to “reading promotion”, the system’s functions are not conformed to the practical situations of reading promotion among elementary schools. As a result, the utility of these functions is low among most schools. Therefore, this study suggested that the authority concerned enhance user satisfaction and achieve the goals of the system by improving system connection quality, education training, and service quality first.

公共圖書館或小學圖書館就其任務和功能，均應予以配合而改變其經營形態。學校和圖書館的合作更讓閱讀習慣的培養從小紮根，讓學生生活在閱讀的氛圖中，自然而然會提高其閱讀的意願。期待公共圖書館與小學圖書館的合作是一個美好的起步，讓閱讀、媒體資訊素養在小學能永續且生根，讓每一個孩子都能成為未來世紀的學習者。 本研究旨在探討國外公共圖書館與小學圖書館合作之實例、國內公共圖書館與小學圖書館合作之模式、以及新竹市公共圖書館與小學圖書館圖書資源合作現況。本研究透過文獻蒐集與半結構式訪談法，以新竹市公共圖書館館員、新竹市小學圖書教師為研究對象。在資料分析上，所得結論如下： 1、國外公共圖書館與小學圖書館合作經驗相當豐富，圖書館皆設置專業館員、有完整的閱讀教育政策。合作機制有助於學校圖書館經營與推動閱讀教育、提高圖書館的使用。 2、國內公共圖書館與小學圖書館合作的模式以借閱證服務及推廣閱讀活動最 多，不僅提供圖書資源更結合在地文化共同辦理特色活動。 3、新竹市公共圖書館與小學圖書館之圖書資源合作互動少。主要影響合作因素為：經費上的支援、缺乏專業圖書館館員以及相關人員的支持。 根據本研究結果顯示，提出下列幾點建議：一、中央政府方面：推行長期專案計畫、增加公共圖書館正式編制人員、設置小學圖書館每校一名圖書教師、區公所圖書館統籌由縣市文化局管理、成立縣市圖書館館員協會。二、地方政府方面：整合各單位之資源並重視公共圖書館經營與管理。三、公共圖書館方面：加強媒體宣傳、主動與市立小學進行合作、組成合作團隊。四、國民小學方面：主動爭取公共圖書館的資源、成立校內圖書館組織委員會、提供教師與學生所需要的資源與支援。 / Public libraries or libraries in elementary schools should coordinate the tasks and functions to change the management styles. The cooperation between schools and libraries could have reading habits being cultivated from childhood and allow students enhancing the reading intention in the reading atmosphere. The cooperation between public libraries and libraries in elementary schools is expected as a wonderful start, allowing reading and media information literary sustainably being rooted from elementary schools and every child becoming a learner in future era. This study aims to discuss the cooperation examples between public libraries and libraries in elementary schools in foreign countries, domestic cooperation model between public libraries and libraries in elementary schools, and present cooperation situation of library resources between public libraries and libraries in elementary schools in Hsin Chu City. With literature review and semi-structured interviews, the public librarians and the teacher librarians in elementary schools in Hsin Chu City are selected as the research participants. The data analyses are concluded as below. 1. The cooperation between public libraries and libraries in elementary schools in foreign countries is rich. Professional librarians and complete reading education policies are established in the libraries. Such a cooperative scheme could benefit the management of school libraries and the promotion of reading education and enhance the library use. 2. Domestic cooperation model between public libraries and libraries in elementary schools focuses more on library card services and reading promotion, which not only provide library resources, but also combine local culture for characteristic activities. 3. Budget support, lack of professional librarians, and supports of relevant personnel are the major factors in little cooperative interaction of library resources between public libraries and libraries in elementary schools in Hsin Chu City. According to the research results, the following suggestions are proposed. 1. The central government should promote long-term projects to increase formal personnel for public libraries, establish a teacher librarian for the library in each elementary school, arrange libraries of district offices by the country/city culture bureau, and establish county/city librarian associations. 2. Local government should integrate the resources in various sectors and stress on the management of public libraries. 3. Public libraries should reinforce media promotion, actively cooperate with municipal elementary schools, and construct cooperation teams. 4. Elementary schools should actively strive for resources in public libraries, establish library organizing committees on campus, and provide teachers and students with required resources and supports. Key words: public library﹔elementary school libraries﹔teacher librarian ﹔Interlibrary Cooperation.

國立臺灣圖書館，其前身為日據時期的臺灣總督府圖書館，營運迄今已屆滿百年。走過政權轉變，經歷多次的組織變革，直到今日仍然為臺灣眾多讀者提供服務，影響其發展的因素值得探討。本研究將以組織發展做為研究主軸，探討國立臺灣圖書館的百年歷史發展，希冀可以從中獲得其成功發展的原因。根據此研究動機，研究目的為：(1)探討從臺灣總督府圖書館到國立臺灣圖書館組織結構的百年歷史發展與重要事件；(2)歸納國立臺灣圖書館的價值以及影響其發展的重要因素；(3)探討從臺灣總督府圖書館到國立臺灣圖書館的歷史發展與重要事件；(4)探討組織發展對國立臺灣圖書館百年歷史之影響；(5)探討國立臺灣圖書館百年歷史發展中的館藏建設。 本研究透過歷史研究法，以組織發展為研究主軸，並以國立臺灣圖書館歷史發展中的五大組織變革，作為歷史發展階段的分段依據，透過史料蒐集分析，探討國立臺灣圖書館的百年歷史發展。另外使用訪談法，透過與館員、學者的訪談，瞭解國立臺灣圖書館的組織與館藏現況，以及國立臺灣圖書館百年歷史發展過程中的重大歷史事件。經過歷史研究法的史料分析與訪談結果分析，獲得以下幾點結論：(1)國立臺灣圖書館是代表臺灣研究的圖書館，各個階段的組織因從隸屬不同，而有不同的發展；(2)組織功能隨著歷史發展而有所差異，組織功能也受到組織規程或相關條例的規範；(3)國立臺灣圖書館發展過程中的重大歷史事件也影響了國立臺灣圖書館的歷史發展；(4)國立臺灣圖書館的組織與歷史發展，亦受到館長成就事蹟的影響而有所改變；(5)國立臺灣圖書館組織的變革與發展，同時也影響了國立臺灣圖書館的歷史發展；(6)不同時期的組織發展，會因為所屬機關的變化而改變；(7)組織定位與組織發展息息相關，國立臺灣圖書館的研究型圖書館功能受到質疑；(8)圖書館上級機關的政策，影響了國立臺灣圖書館之館藏發展政策的制定與發展；(9)館舍的有無，影響圖書館的歷史與館藏發展；(10)1945年之後的館藏目錄出版不如日據時期編製的完善；(11)臺灣學研究中心與資訊中心為任務編組，業務推展上有其困難之處。 針對以上所獲得之結論，本研究提出下列幾點建議：(1)在組織結構上，應建立臺灣圖書館學的相關研究單位；(2)在人員編制上，應編制臺灣圖書館學的相關研究人員；(3)館藏特色的建立上，應區別出與其他典藏單位的差異；(4)數位典藏系統中的資料並不完整，應盡量將資料建置完善；(5)相關史料典藏單位不同，使得資料取得不易，可建立統一的查詢平台或是合作典藏目錄；(6)針對館藏特色，出版館藏目錄等。 / National Taiwan Library, as Taiwan Governor’s Library in Japanese ruled period, has been operated for a century. Going through the changes of political power and experiencing several organizational changes, it still provides services for numerous readers in Taiwan. The factors in the development are worth discussion. Aiming at organizational development, the historical development of National Taiwan Library in the past century is explored in this study, expecting to acquire the key success factors in the development. According to the research motivation, this study aims to (1)discuss the historical development and important events of the organizational structure from Imperial Taiwan Library to National Taiwan Library in the past century, (2)induce the value of National Taiwan Library and the factors in the development, (3)explore the historical development and important events from Imperial Taiwan Library to National Taiwan Library, (4)investigate the effects of organizational development on the history of National Taiwan Library in the past century, and (5)discuss the collection building in the historical development of National Taiwan Library in the past century. Aiming at organizational development, five major organizational changes in the historical development of National Taiwan Library are regarded as the stages; and, with Historical Research, the historical development of National Taiwan Library in the past century are explored through historical data collection and analyses. Furthermore, with Interview Survey, librarians and scholars are interviewed to understand the organization of National Taiwan Library and the current situation of collection as well as the major historical events in the historical development process of National Taiwan Library in the past century. Based on historical data analyses with Historical Research and interview analyses, the following conclusions are summarized. (1) National Taiwan Library is a library representing Taiwan studies. The levels of organizations reveal distinct development because of different subjection. (2) Organizational functions change with historical development and are regulated by the regulations of organization or relative rules. (3) Major historical events in the development process of National Taiwan Library also affect the historical development of National Taiwan Library. (4) The organization and historical development of National Taiwan Library also change with chief librarians’ achievement deeds. (5) The organizational change and development of National Taiwan Library also influence the historical development of National Taiwan Library. (6) The organizational development at different phases would change with changing subsidiary organizations. (7) Organizational positioning closely associates with organizational development that the research library function of National Taiwan Library is questioned. (8) The policies of the library supervising agency affect the formulation and development of collection development policies of National Taiwan Library. (9) The plan of premises influences the library history and collection development. (10) The publication of collection catalogues after 1945 is not as complete as those edited in Japanese ruled period. (11) Taiwan Study Research Center and Information Center are task force that the business promotion is rather difficult. Aiming at above conclusions, the following suggestions are proposed in this study. (1) In terms of organizational structure, research units for Taiwan library science should be established. (2) In regard to staffing, researchers on Taiwan library science should be appointed. (3) Regarding the establishment of collection characteristics, the difference from other archive units should be discriminated. (4) Incomplete data in digital archives should be established the data as complete as possible. (5) Relevant historical data cannot be easily accessed because of different archive units. A uniform enquiry platform or cooperative collection catalogues could be established. (6) Collection catalogues could be published according to the collection characteristics.

本研究透過文獻探討，對圖書館行銷進行瞭解，進而對國內外公共圖書館所舉辦的兒童服務之狀況深入探討，並選擇臺南市立圖書館（以下簡稱南市圖）為研究對象，以參加南市圖兒童推廣服務的家長為調查對象，就研究結果提出具體的建議以作為臺南市立圖書館往後在實施行銷活動與兒童服務時的參考，希望藉由良好的圖書館行銷，吸引臺南市民，建立起圖書館與市民之間良好的溝通管道，使圖書館成為臺南市民生活中不可缺少的生活必需品，創造市民與圖書館之間的雙贏局面。 本研究採用問卷調查法以及訪談法方式，問卷調查臺南市立圖書館的兒科館、南區、東區與安南區分館等四分館進行問卷調查。訪談則包含南市圖館長與推廣組組長。研究結果呈現（一）、與孩童一同參與活動之家長，其職業影響到館的次數；（二）、參與南市圖兒童服務的兒童與家長，對於南市圖未來兒童服務的期許有所出入；（三）、南市圖在施行圖書館行銷時並未運用圖書館行銷規劃；（四）、南市圖活動資訊能見度不高，造成讀者被動；（五）、南市圖在設計兒童推廣活動時較少引入圖書館利用教育之概念；（六）、南市圖並未充分與國民中小學合作，以推廣兒童服務；（七）南市圖未來仍須繼續開發圖書館行銷通路。 本研究建議南市圖應針對館員多舉辦以兒童服務為主題之行銷研習營。而未來南市圖仍須以兒童意見為主，以設計圖書館兒童服務內容，並且仍須積極推動以讀者為導向的圖書館行銷活動，定期發函至臺南市各國中小學，將訊息公布至學校公佈欄與學校圖書室中，同時加強家長的圖書館利用教育，多善用網路資源，以求迅速、無時差的傳播資訊。 / This study plans to set up and understand library marketing through the document discussion , and then serve and investigate to children’s service of the domestic and international public libraries with the concentiation on the Tainan Municipal Library , and the parents participating in its children’s extension service. Concrete suggestions are offered from the result of study in the hope of attracting the attenting of the people of Tainan city, and setting the good communication channel between the library and citizens with good library marketing.It is also hoped to make the library become indispensable to the people of Tainan city, and create the integrated situation between the citizens and the library. This study adopts the investigation method through the questionnaires and interviews.The questionnaires are undertaken in the four districts of The Tainan Municipal Library ,and the interviews are director of The Tainan Municipal Library and the chief of its Extension Department. There are six results of the study.First, parents participating in the activity with children together will have an influence over the rate of the library visits. Second, children who participate in The Tainan Municipal Library’s children’s service have different expectations of the The Tainan Municipal Library’s children’s service from their parents.Third,the Tainan Municipal Library has not used the library marketing plans in its marketing implementation. Fourth, the visibility of activity information of The Tainan Municipal Library is not so obvious, that its readers are passive. Fifth, the designs of the extensuon of children’s activities in the future need to have pluralism and the introduction of the conception of service marketing the library utilization education. Sixth, the children of The Tainan Municipal Library must have more conceptions with middle and primary schools. Seventh, the Tainan Municipal Library must continue to develop the library marketing channels. This study suggests that the public library should develop a set of its children own marketing ways, in order to promote the satisfaction in children service sponsor more marketing camps with themes on the children service.In the future, the Tainan Municipal Library still need to focus on children's needs as developing the content of children’s service, and marketing must still be readers-oriented, notify regularly all middle and elementary schools with the marketing-related unformation and have such information announced on the school and its library bulletin boards. Furthermore, the library utilization education should be reinforce to parents, at the same time and the network resources should be more properly need so as to make the necessary information transmitted rapidly without any time gap.