Thesis (MBA)--Stellenbosch University, 2007. / Please refer to fulltext for abstract

Bartending makes for an interesting case study in that it brings together research on emotional labor and tipped front-line service jobs, as well as the contemporary increase in precarity in work and precarity in life. This project explores the material and identity processes of bartending, examining how a precarious job with high expectations of emotional labor in-turn affects the occupational and personal identities of those employed in the industry. Overall three overarching themes were identified: (1) When wages are outsourced to customers via tipping systems workers are exposed to particularly high emotional demands, rendering bartending a unique form of quid pro quo emotional labor. (2) Bartenders exist in a “default career” mode of employment that is stigmatized for being low-status low-skilled labor. (3) Performing emotional labor and managing stigma creates a divergence between bartender’s personal and occupational identities resulting in constant identity work on and off the job. / Includes bibliography. / Thesis (M.A.)--Florida Atlantic University, 2017. / FAU Electronic Theses and Dissertations Collection

Submitted by Mariana Dornelles Vargas (marianadv) on 2015-05-26T17:36:27Z No. of bitstreams: 1 estudo_inovacao.pdf: 10670198 bytes, checksum: 5cb90f4beda3366470d63c0b75717538 (MD5) / Made available in DSpace on 2015-05-26T17:36:27Z (GMT). No. of bitstreams: 1 estudo_inovacao.pdf: 10670198 bytes, checksum: 5cb90f4beda3366470d63c0b75717538 (MD5) Previous issue date: 2014 / Nenhuma / A inovação é um termo atualmente presente na pauta de discussão tanto de empresas quanto na pesquisa das universidades. Porém, sua abordagem, especificamente no setor de alimentos, carece de referencial teórico que lhe dê suporte e embasamento. Este estudo objetivou identificar as características que influenciam na formação do perfil de inovação da indústria brasileira de alimentos e bebidas, com base em dados qualitativos coletados em uma amostra de indústrias que participaram da Feira Anuga, na Alemanha, no ano de 2013. Para tanto, resgatou-se visões de alguns autores sobre os conceitos da inovação e sua aplicação na indústria de alimentos, bem como a fundamentação de aspectos importantes para a inovação, como o relacionamento Universidade – Empresa e o fomento à inovação tecnológica por parte do governo. Para obtenção dos dados, utilizou-se metodologia de pesquisa qualitativa, com intuito de identificar os fatores que influenciam na formação do perfil de inovação dessas indústrias. Esse estudo compõe um dos objetivos estratégicos do Projeto NUTRITECH – FINEP, conveniado com a Unisinos em 2010 (Nº do Convênio 01.10.0510.00) que consistiu na implantação do Instituto Tecnológico em Alimento s para a Saúde – itt Nutrifor. A partir do estudo, pode-se identificar que a indústria de alimentos e bebidas possuem um perfil de inovação com características bastante conservadoras, onde os conceitos se confundem e as inovações em produto são basicamente incrementais, pelo medo do risco. As inovações em processo são novas apenas para a empresa, visto que em geral partem de tecnologias importadas de outros países. Além disso, as empresas desenvolvem as inovações, em geral, com recursos próprios (financeiros e de pessoal), sem existir uma relação consolidada com os demais atores do sistema de inovação, fato que merece atenção especial devido à sua grande importância na consolidação do processo de inovação. As conclusões que resultaram desse estudo servirão para melhor guiar a atuação das Indústrias, Universidades e demais agentes do sistema de inovação, no que diz respeito à inovação tecnológica para a área de alimentos e bebidas no Brasil. / Innovation is a term currently present in the subject of both companies and research universities. However, their approach, specifically in the food sector, lacks theoretical framework that will give you support and foundation. This study aimed to identify the characteristics that influence the formation of innovation profile of Brazilian food and beverage industry, based on qualitative data from a sample of industries attended the Anuga in Germany in 2013. Therefore, bought up visions of some authors on the concepts of innovation and its application in food industry as well as the major reasons for innovation aspects as the relationship University - Industry and fostering te chnological innovation by the government. To obtain the data we used qualitative research methodology, aiming to identify factors that influence the formation of innovation in these industries profile. This study consists of the strategic objectives of the Project NUTRITECH - FINEP, conveniado with Unisinos in 2010 (Convention No. 01.10.0510.00) which consisted of the implementation of the Technological Institute for Food for Health - itt Nutrifor. From the study, it can identify the food and beverage industry have an innovative profile with rather conservative characteristics, where the concepts are confused and product innovations are basically incremental, fear of risk. Innovations in process are just new to the company, since in general run of technologies imported from other countries. Also the companies develop innovations in general, with their own (financial and personnal) resources, exist without an established relationship with the other actors in the innovation system, a fact that deserves special attention due to its great importance in the consolidation process innovation. The conclusions resulting from this study will serve to better guide the actions of Industries, Universities and other actors in the innovation system, with respect to technological innovation in the area of food and beverage in Brazil.

行銷通路經過幾年來的變革已成為產業成功的一項關鍵。誰能掌握通路，誰就能掌握產業的命脈。因此國內廠商紛紛投入通路的經營，如統一企業創立統一超商，泰山企業設立福客多超商，味全的安賓及康國行銷等，莫不以掌握通路為要務。而萬客隆量販店的設立更是對傳統通路造成極大的衝擊，亦更顯現出通路的重要性。 　　飲料業的產品特性為產品生命週期短、週轉快，先期進入往往成為領導品牌、通路是成功關鍵及流行跟隨日本腳步等。由於飲料業的這些特性，可知通路是飲料成功的命脈。往往誰有良好的通路，誰就能脫穎而出，成為優秀的製造商。故如何維持與通路良好的關係，實是飲料業界應重視的課題。 　　本論文主要研究的主題在探討通路間製造商權力、權力來源及經銷商對製造商之依賴與經銷商抗衡權與通路衝突間之關係。以了解通路間之關係並進而提出相關建議供業界參考。 　　本文重要之研究結果約如下述： 　　1.就製造商權力來源與通路衝突言，大製造商通常採用非強制權力來源，因而與經銷商的衝突會較少。反之，小製造商則採用強制權力來源則會增加通路間之衝突。故建議，若在資源許可的情況下，小製造商應盡量少運用強制權力以減少通路間的衝突，以使與經銷商間的關係衝突減少，關係更為良好。 　　2.就製造商權力與通路衝突之研究，大製造商在此向關係上不顯著，小製造商則達顯著水準。顯示出小製造商運用其權力時，易招致經銷商的負面反應，而導致通路關係之不良。故小製造商在運用其權力時，應多加考慮經銷商可能之反應，以免破壞彼此之關係。 　　3.就製造商權力與經銷商對製造商依賴言，經銷商對大製造商有較高之依賴。而對小製造商則關係不顯著。而相對應於通路衝突來分析，可發現經銷商對製造商依賴大的話，製造商應用影響力較不致引起經銷商的反抗。故對小製造商而言，如何結合有限的資源，以使經銷商能更加的依賴製造商是值得探討的關鍵所在。 　　4.在經銷商抗衡權與通路衝突方面，由研究可發現，無論大小製造商，經銷商的抗衡權都會導致通路衝突的增加。此意味製造商對於經銷商本身所具備的各項資源與條件應做適當的評估，在制定通路決策時，應考慮到經銷商抗衡能力的大小，則決策方可有效的推行。

Introduction: Nowadays beverage companies must focus on maintaining healthy finishedgoods inventory stocks in order to be able to decrease inventory costs, meet customerrequirements and to obtain competitive advantage. However many beverage SMEdon’t have an accurate planning and forecasting to manufacturing inventories. Thereforethey often face the problem of optimization in inventory management due to several differentreasons. As a result, company loses its competitiveness. Thus, there is a need tocoordinate Inventory activities of beverage SMEs to improve inventories’ planning. The purpose of this study is to analyze how inventory management is organized in a small Chinese beverage company. Frame of reference: This research is based on the theoretical framework relates with InventoryManagement (IM) and Retailer-managed inventory (RMI), vendor-managed inventory(VMI) and Collaborative Planning, Forecasting and Replenishment (CPFR).Empirical Data were collected through personal interviews and organization documents. Methodology: The research strategy for this paper is a single case study. This strategy allows investigating topic in its real life context. The inductive approach is used for this research based on qualitative data. The major source of data collection was semi-structured interviews and the company's documents. For analyzing data categorization approach was applied. Conclusion: The study found that inventory management theories presented in scientificliteratures are used in practice. To achieve better inventory management for beverageSMEs, the authors summarize four importance parameters based on literatures and findings.The authors also provide some suggestions based on the importance parameters inthe conclusion to optimize the case company’s inventory management.

[pt] De acordo com os cálculos do Sindicato Nacional da Indústria de Cerveja (Sindicerv), os estados e o governo federal perdiam anualmente cerca de R$ 720 milhões em arrecadação, devido à sonegação praticada por alguns fabricantes de cerveja. Um elemento facilitador para esse tipo de sonegação é o método atualmente utilizado pela Receita Federal para o controle da quantidade de volume produzido, que envolve apenas o controle de notas fiscais de vendas, o que tem sido uma grande fonte de erros e prejuízo, tanto para as empresas, quanto para o governo. Em 2001, com o objetivo de criar mecanismos que auxiliem no controle de arrecadação de impostos, o governo federal publicou a Medida Provisória no 2.158-35, obrigando os fabricantes a instalar um Sistema de Medição de Vazão (SMV) em todas as linhas de engarrafamento, na entrada de cada enchedora. O SMV seria usado inicialmente apenas no monitoramento. Além de medir a quantidade de bebida produzida, o SMV é, por meio de um sistema de condutivímetro elétrico, responsável por detectar o tipo de líquido que está sendo envasado. Nesta dissertação, são avaliadas possíveis técnicas de diferenciação de bebidas alcoólicas e não-alcoólicas, visando atribuir maior confiança à Receita Federal e aos consumidores. Além da condutividade, foram avaliadas a densimetria e a potenciometria. Devido a problemas encontrados nestas três (3) técnicas, resolveu-se testar a eficiência de um sensor à fibra óptica de índice de refração para a diferenciação de bebidas. A principal vantagem deste sensor é tornar a sonegação mais difícil, pois, ao contrário do condutivímetro, não sofre influência eletromagnética externa. As incertezas de medição dos valores obtidos para condutividade e índice de refração foram calculadas. Os resultados da presente dissertação são suficientemente significativos para substanciar a recomendação de uma revisão da Medida Provisória no 2.158- 35. Parte desta dissertação foi financiada, através do Convênio referência FINEP n° 22.01.0692.00, pelo Programa Tecnologia Industrial Básica e Serviços Tecnológicos para a Inovação e Competitividade MCT/FINEP/FNDCT/Fundo Verde Amarelo, um programa cooperativo universidade- empresa. / [en] According to the Brazilian Sindicato Nacional da Indústria de Cerveja (Sindicerv), about R$ 720 million a year used to be lost due to federal and state tax evasion by some beer manufacturers. Tax evasion used to be eased by the method used by the Brazilian federal revenue service (Receita Federal) to monitor the amount of beer manufactured, which was solely based on sales receipts, resulting in large losses for the government and companies. In 2001, in order to create mechanisms to help in tax collection, the Federal government issued the Medida Provisória no 2.158-35, making it mandatory for the manufacturers to install a Flow Measurement System in all bottling lines, at the beginning of the beverage filler. The system was to be initially used as a monitoring device. In addition to measuring the amount of beverage manufactured, the Flow Measurement System is also responsible for detecting the type of beverage being bottled or canned by means of an electrical conductivity sensor. This and other possible methods for distinguishing between alcoholic and non alcoholic beverages in the Flow Measurement System are evaluated in this dissertation, in order to increase reliability for the Receita Federal and the consumers. In addition to the conductivity, density and pH measurements were also evaluated. Due to problems found in these three (3) techniques, an index of refraction optical fiber sensor was also tested for distinguishing between beverages. The main advantage of this sensor is that it makes tax evasion more difficult because, as opposed to the conductivity sensor, it is not affected by external electromagnetic interference. The uncertainty in measurement of the conductivity and index of refraction results were calculated. This dissertation` results are sufficiently significant to substantiate the recommendation that the Medida Provisória no 2.158-35 be revised. Part of this dissertation was financed by the Convênio referência FINEP n° 22.01.0692.00 of the Programa Tecnologia Industrial Básica e Serviços Tecnológicos para a Inovação e Competitividade MCT/FINEP/FNDCT/Fundo Verde Amarelo, a university-company cooperative program.

The study determines the effects of resilience training on team performance. An investigation was undertaken to: * establish a theoretical foundation for using resilience training to improve performance; * identify parameters and criteria for determining the effects of resilience training on the individual within the team; * gain insight on how learners experienced the resilience training; and * whether they implemented the resilience training within the workplace. This study included the review of literature on various motivational theories, resilience, psycho-education, adult learning and team performance. It also included an empirical investigation on the effects of resilience training on the individual within the team and the team performance as such. Data was collected against the main research question: What is the effect of strengths-focussed training on team performance? / Educational Studies / M.Ed. (Didactics)

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Ueda.pdf: 1175709 bytes, checksum: cec0f8881ab92691b34eb7c6374c65f8 (MD5) Previous issue date: 2016-06-30 / Currently, non-alcoholic drinks consumption is shrinking, what was 88.9 liters per person in 2010 increased to 80.6 liters in 2014 (ABIR, 2015). This challenging environment in which they are the beverage industry requires increasing attention of managers and investors in decision-making. Thus, it is through the economic and financial evaluation of investments that can project the success or failure economic, based on the variables that make up the financial statements. However, some investors can get good results even in the face of a negative scenario, is the case of Warren Buffett. Before the above, this study aims to economic and financial analyzing Ambev companies, Coca-Cola and Pepsi based on Warren's investment methodology Buffett proposed the work of Andrade and Koshio (2014) to see if such companies have a competitive advantage long term on the scenario outlined. Therefore, it has the following objectives: i. Identify and compare the criteria of Warren Buffett for each account group, according to the methodology used by Andrade and Koshio (2014); ii. Sort criteria Warren Buffett as the Zurra methodology (2008); iii. Assess whether there is a relationship between the valuation of the price of the Shares to the rating methodology of Warren Buffett criteria via weighting Zurra weight system (2008). The research was classified as the goals as exploratory, descriptive explanatory, using procedures as bibliographic and documentary survey with qualitative and quantitative approach. The results showed that the methodology of Andrade and Koshio (2014) was not sufficient to determine the level of satisfaction of the criteria of Warren Buffett, only determined the level of service to investor criteria. However, when using the Zurra methodology (2008) was able to sort the satisfaction of the criteria of Warren Buffett whose results showed satisfactory level for Coca-Cola, or durable competitive advantage. However, by correlating the historical price of the shares with the classification methodology of Warren Buffett criteria via weighting Zurra weight system (2008) found that Ambev pointed valuation superior to the other companies disproving the results in the classification the satisfaction of Warren Buffett's criteria. / Atualmente, o consumo de bebidas não alcoólicas está encolhendo, o que antes era de 88,9 litros por pessoa em 2010 passou para 80,6 litros em 2014 (ABIR, 2015). Esse ambiente desafiador em que se encontram as indústrias de bebidas requer cada vez mais atenção dos administradores e investidores na tomada de decisão. Assim, é por meio da avaliação econômico-financeira dos investimentos que se pode projetar o sucesso ou insucesso econômico deste, tendo como base as variáveis que compõe os demonstrativos contábeis. Porém, alguns investidores conseguem obter bons resultados mesmo diante de um cenário negativo, é o caso de Warren Buffett. Ante do exposto, o presente trabalho tem como objetivo analisar econômico-financeira as empresas Ambev, Coca-Cola e Pepsi com base na metodologia de investimento de Warren Buffett proposta pelo trabalho de Andrade e Koshio (2014) para saber se tais empresas possuem vantagem competitiva de longo prazo diante do cenário delineado. Para tanto, tem como objetivos específicos: i. Identificar e Comparar os critérios de Warren Buffett para cada grupo de conta, conforme metodologia utilizada por Andrade e Koshio (2014); ii. Classificar os critérios de Warren Buffett conforme a metodologia de Zurra (2008); iii. Avaliar se existe uma relação entre a valorização do Preço das Ações com a metodologia de classificação dos critérios de Warren Buffett via ponderação do sistema de peso de Zurra (2008). A pesquisa foi classificada quanto aos objetivos como exploratória, descritiva explicativa, utilizando como procedimentos o levantamento bibliográfico e documental com abordagem quali-quanti. Os resultados apontaram que a metodologia de Andrade e Koshio (2014) não foi suficiente para determinar o nível de satisfação dos critérios de Warren Buffett, apenas determinaram o nível de atendimento aos critérios do investidor. Porém, ao utilizar a metodologia de Zurra (2008) foi possível classificar a satisfação dos critérios de Warren Buffett cujo resultado apontou nível satisfatório para Coca-Cola, ou seja, vantagem competitiva durável. Contudo, ao correlacionar o preço histórico das ações com o com a metodologia de classificação dos critérios de Warren Buffett via ponderação do sistema de peso de Zurra (2008) verificou-se que a Ambev apontou valorização superior às demais empresas refutando os resultados encontrados na classificação da satisfação dos critérios de Warren Buffett.

This study was undertaken to achieve three major objectives: 1. to estimate an econometric structure-profitability model for Canadian food, beverages and tobacco processing industries; 2. to estimate a structure-price model of the sector to compare with the profit model; and 3. to make inferences about the performance of the sector, with reference to market power and industry efficiency. The above objectives were accomplished by comparing empirical regression results of the two models by using the following approach. First, the statistical significance of the estimated coefficients was used to determine which factors should be considered of importance in explaining performance. Secondly, the signs on the estimated coefficients were used to determine the direction of the influence of market structure on performance. Lastly, a comparison of the size and statistical significance of the difference in the respective coefficients was used to determine which of the two performance indexes (profitability and prices) is most affected by market structure. From the study four broad conclusions were arrived at. Seller concentration and advertising do have an increasing effect on profitability, but this influence does not derive from market power (price increases). Instead, increases in these factors appear to promote price competition. However, tariff protection has an increasing effect on both profitability and prices. Furthermore, the net effect of tariffs is significantly larger on prices than on profitability. Industry growth and market isolation factors have an increasing effect on profitabilty. But they have no significant influence on relative prices. Exports have a decreasing effect on profitability and prices. Increases in input prices may lead to increases in ouput prices. Two broad implications can be drawn from the above results. First, price competition and industry efficiency can be enhanced by (either condoning or encouraging) high market shares, advertising, exports and industry growth. Secondly, although tariffs can increase industry profitability, they may also lead to relatively larger increases in domestic output prices. Similarly, changes in input prices may lead to increases in output prices. Therefore, high tariffs and input prices may serve as barriers to competition, and allow inefficiency to persist in an industry. / Land and Food Systems, Faculty of / Graduate

[pt] Esta dissertação teve como objetivo desenvolver uma metodologia e aplicá-la em uma indústria de bebidas, a fim de mensurar o impacto da imprecisão da previsão de demanda nos processos logísticos de gestão de estoque, distribuição física e vendas, demonstrando a importância que a previsão possui no planejamento e na execução dos processos logísticos. Para atingir os objetivos propostos acima, foi realizada uma breve revisão conceitual dos principais métodos de previsão de demanda e de cada um dos três processos logísticos em estudo. Em seguida, foram detalhadas as etapas da metodologia e aplicadas aos dados de 3 depósitos da empresa analisada. Como desdobramento da aplicação da metodologia, foram identificadas oportunidades de melhoria e elaboradas propostas de mudanças para o processo de previsão atual. A aplicação da metodologia e a implementação das alterações propostas permitiu à empresa aumentar o nível de precisão da previsão de demanda de todos os principais SKUs e melhorar a comunicação entre todos os elos da cadeia de valor. Com esta maior precisão da previsão de demanda será possível melhorar a alocação dos recursos físicos e humanos, reduzir os custos operacionais e atingir os requisitos de nível de serviço requeridos pelos clientes. / [en] This thesis has the objective of developing and applying a methodology to measure the impact of demand forecast inaccuracy in the supply chain of a beverage industry, specifically in the inventory management, physical distribution and sales processes. The purpose is to create an awareness of the importance of forecasting area in the logistics planning and execution activities. To achieve these goals, a conceptual review of the major demand forecasting methods and of the three logistics processes under analysis has been made. After that, a methodology was defined and applied to three different warehouse data sets of the company analyzed. As a result of the methodology application, some opportunities for process improvement were identified and some changes were proposed for the current demand forecasting process. The results of methodology application and proposed actions implementation allowed the company to increase the demand forecasting accuracy for the major SKUs and to improve communication among the different links of the supply chain. Based on more accurate forecasts, the company will be able to better allocate physical and human resources, reduce operational costs and achieve the required customer service level.