This study explores bank employees' attitudes and perceptions towards digitalization in their workplace and its impact on their work within team structures. The aim is to fill identified research gaps by specifically examining internal factors such as employees' attitudes towards technology and their participation in change processes. The study employs a qualitative methodology and conducts semi-structured interviews with bank employees at three bank branches in Uppsala. The Technology Acceptance Model (TAM) is used to analyze how bank employees accept and adapt to new technologies, while Tuckman's stages of group development is applied to investigate how team dynamics develop and are affected by digitalization. The study's results culminated in a developed model for digital acceptance within bank teams, highlighting the challenges and opportunities employees face in their daily work with digital tools. Furthermore, attitudes towards change, the impact of digital systems on team dynamics, and the work environment are analyzed. Among the conclusions drawn, it was found that a positive attitude and thorough understanding of digital tools among bank employees are crucial for a successful digital transformation. Additionally, team dynamics play a significant role in the acceptance and integration of new technology, emphasizing the importance of effective change management strategies within the banking sector. / Denna studie utforskar bankpersonalens attityder och föreställningar gentemot digitalisering på deras arbetsplats och dess inverkan på deras arbete inom teamstrukturer. Syftet är att fylla identifierade forskningsgap genom att specifikt granska interna faktorer såsom personalens attityd till teknik och deltagande i förändringsprocesser. Studiens metodik är kvalitativ och semistrukturerade intervjuer genomfördes med bankanställda vid tre bankkontor i Uppsala. Technology Acceptance Model (TAM) används för att analysera hur bankanställda accepterar och anpassar sig till ny teknik, medan Tuckmans modell för grupputveckling tillämpas för att undersöka hur teamdynamik utvecklas och påverkas av digitaliseringen. Studiens resultat mynnade ut i en utvecklad modell för digital acceptans inom bankteam, som belyser de utmaningar och möjligheter som anställda möter i sitt dagliga arbete med digitala verktyg. Vidare analyseras attityder till förändring, digitala systems påverkan på teamdynamik och arbetsmiljö ingående. Bland de slutsatser som dras, visade det sig att en positiv attityd och grundlig förståelse för digitala verktyg bland bankanställda är avgörande för en lyckad digital transformation. Vidare spelar teamdynamik en betydande roll i acceptansen och integrationen av ny teknik, vilket understryker vikten av effektiva förändringsledningsstrategier inom banksektorn.

This research addresses the problem of identifying and navigating barriers in construction change management, which is defined as managing any modifications to a project's scope, design, schedule, or resources. The purpose is to offer a comprehensive understanding of challenges and strategies by synthesizing a theoretical framework, literature review, and empirical insights from industry professionals, focusing on the construction industry in Sweden. Methodologically, the study employs a qualitative approach, utilizing semi-structured interviews with cost managers working with contractors, clients, and consultants. The findings reveal multifaceted challenges across five main principles of change management, identified from the theoretical framework: Balanced Change Culture, Recognizing Change, Evaluating Change, Implementing Change, and Continuous Improvement from Lessons Learned. The study reveals several primary barriers to effective change management, including communication breakdowns, inadequate documentation, unclear project scopes, and insufficient risk assessments during early project stages. It emphasizes the importance of fostering a culture that balances the need for flexibility with adherence to structured processes tailored to each project’s unique requirements. Key themes such as the significance of clear communication, the impact of cultural differences on project management practices, and the critical role of detailed documentation are highlighted as areas requiring attention for effective change management. The study contributes to the body of knowledge in construction change management by providing empirical insights into the challenges faced by cost managers in the Swedish construction industry. Building on the theoretical framework of Ibbs' change management principles and integrating findings from the literature, this research develops a comprehensive understanding of effective change management strategies. These strategies are designed to mitigate identified barriers and are derived from both theoretical insights and practical recommendations gathered during the study. By providing actionable guidance, this research not only benefits practitioners in the field but also lays the groundwork for future academic inquiry into optimizing construction change management processes. / Denna studie undersöker problematiken kring att identifiera och navigera hinder i ändringshantering i byggprojekt. Ändringshantering definieras som att hantera eventuella ändringar av ett projekts omfattning, design, tidsplan eller resurser. Syftet är att ge en djupare förståelse för både utmaningar och strategier kring ändringshantering genom en litteraturöversikt och en empirisk studie av byggbranschen i Sverige. Studien utgår ifrån en kvalitativ metodik och inbegriper semi-strukturerade intervjuer med cost managers som arbetar med byggentreprenörer, byggherrar och konsulter. Resultaten avslöjar mångfacetterade utmaningar inom fem huvudprinciper för ändringshantering, identifierade från det valda teoretiska ramverket: Balanserad förändringskultur, Erkännande av förändring, Utvärdering av förändring, Implementering av förändring och Kontinuerlig förbättring från lärdomar. Studien avslöjar flera primära hinder för effektiv ändringshantering, inklusive kommunikationsavbrott, otillräcklig dokumentation, oklara projektomfattningar och otillräckliga riskbedömningar under tidiga projektskeden. Det betonar vikten av att främja en kultur som balanserar behovet av flexibilitet med efterlevnad av strukturerade processer som är skräddarsydda för varje projekts unika krav. Nyckelteman såsom betydelsen av tydlig kommunikation, inverkan av kulturella skillnader på projektledningsmetoder och den kritiska rollen av detaljerad dokumentation lyfts fram som områden som lägger grunden för effektiv ändringshantering. Studien bidrar till litteraturen kring ändringshantering inom byggnation genom att ge empiriska insikter i de utmaningar som cost managers står inför i den svenska byggbranschen. Med utgångspunkt i det teoretiska ramverket för Ibbs principer för ändringshantering och genom att integrera resultat från litteraturen, bidrar denna studie till en fördjupad förståelse för effektiva ändringshanteringsstrategier. Dessa strategier är utformade för att mildra identifierade hinder och är härledda från både teoretiska insikter och praktiska rekommendationer från studiens resultat. Genom att tillhandahålla handlingskraftig vägledning gynnar studien inte bara praktiker utan lägger också grunden för framtida forskning om att förbättra ändringshanteringsprocesser.

No / Worldwide healthcare systems are facing immense changes in the demand of care with vast cost explosions caused by aging populations and the increase in chronic and mental diseases. The move towards patient-centered healthcare seems to be an ideal approach to meet future challenges but still clashes with reality. Patient Advice and Liaison Service (PALS) in the UK is one of the unique examples of patient empowerment to influence changes in healthcare systems like the National Health Service (NHS). The purpose of this paper is to look at user-driven organizational change management in PALS in retrospect to learn from its ‘best’ and ‘worst’ practices. In conclusion, patient-centered healthcare becomes more realistic if healthcare users and workers are empowered at the same time. The vision of patient, public, and staff involvement in the move towards patient-centered health needs to be backed up by adequate and secure resources as well as consistent organizational leadership and change management. Organizational change processes in general should be seen as biological continuous cycles with unpredictable evolutionary turning points rather than linear progressions. This helps to stay optimistic and embrace change as challenging, exciting, and difficult all the way through the change process.

Contexte : Habituellement, la première ligne de soins de santé représente la porte d'entrée de la population dans le système de santé et est responsable de la prestation de soins courants pour, d’une part, prévenir et guérir les maladies et, d’autre part, promouvoir la santé dans la communauté. Cependant, en raison de certains défis contemporains, les urgences des hôpitaux deviennent souvent la porte d'entrée du système de santé pour répondre à des problématiques subaiguës, ce qui entraîne une pression importante sur les services d'urgence qui normalement devraient se concentrer sur des soins urgents requérants les plateaux techniques et les spécialités d’un centre hospitalier. Une innovation organisationnelle appelée Accueil clinique (AC) a été proposée pour désengorger les urgences. L'AC est un service ambulatoire développé pour une clientèle adulte nécessitant un traitement dans un délai de 24 à 72 heures. Le centre hospitalier de l'Université de Montréal (CHUM) a récemment ouvert son propre AC à la demande du Ministère de la Santé et des Services Sociaux (MSSS). Cette initiative vise à uniformiser l’offre de services des AC dans la province et à proposer des alternatives aux services d'urgence afin de réduire les délais d'attente. Ce dernier fonctionne par référencement interne par un médecin ou une infirmière praticienne spécialisée (IPS) du CHUM pour des patients présentant des conditions semi-urgentes préétablies. Objectifs : Les deux principaux objectifs de cette étude sont d'analyser le processus d'adaptation et de mise en œuvre du modèle de l'Accueil clinique au CHUM et d'évaluer les expériences des patients et des professionnels de la santé (PS) dans ce nouveau cadre de soins. Les objectifs secondaires sont d’identifier des pistes d’amélioration pour optimiser les activités de l’AC et favoriser sa pérennisation dans un CHU dans le cadre d’un processus d’amélioration continue de la qualité de ce service. Méthodes : Une étude de cas à méthodes mixtes a été réalisée, en prenant en compte trois niveaux d’analyse (projet, organisationnel et clinique). Des données quantitatives (questionnaires aux patients et aux PS) et qualitatives (entretiens avec des patients, des PS et des gestionnaires et consultation de documents internes) ont été mobilisées. Une analyse statistique des données quantitatives et une analyse de contenu des données qualitatives ont été réalisées pour répondre aux objectifs. Résultats : Les résultats sont présentés sous la forme de deux articles. Le premier porte sur le processus de mise en œuvre de l'AC dans un CHU en termes de facteurs mobilisés et de stratégies de gestion du changement. Initialement une structure de gouvernance du projet a été mise en place pour faciliter la co-construction de cette nouvelle offre de service qui a impliqué différentes directions de l'hôpital et la participation de patients partenaires (PP). Cependant, après un départ enthousiaste, le projet a rencontré différents défis de déploiement dû en particulier à la résistance médicale au changement et à la lourdeur administrative. Toutefois, l’AC a été déployé et des données portant sur la mesure de son efficacité et la gestion des potentiels risque ont été mis en œuvre. Le deuxième évalue l’expérience des patients et des PS. Globalement, les expériences des patients et des PS sont positives, notamment en permettant une amélioration de l'accès aux soins de santé et la réduction des temps d'attente. Toutefois, certaines limites du modèle mis en place dans un CHU ont été soulevées, dont la complexité de son implantation, l'opérationnalisation des critères d'inclusion, ainsi que l'acceptation par les PS et les patients du modèle. Conclusion : Cette recherche est la première à évaluer l’implantation d’un AC dans un CHU au Québec. Elle met en évidence la complexité d’implanter un tel service dans un tel environnement. Elle met l'accent sur la nécessité de réviser les critères d’inclusion des patients admis à l’AC et d'adapter les processus administratifs et cliniques afin de mieux les aligner avec les réalités des CHU. Une collaboration étroite avec toutes les parties prenantes, notamment les PP, est cruciale pour assurer une transition réussie vers un tel modèle innovant. / Background: Primary care services typically represent the entry point for the population into the healthcare system and are responsible for providing routine care to prevent and treat illnesses, as well as promoting health within the community. However, due to certain contemporary challenges, hospital emergency departments (EDs) often become the de facto entry point for the healthcare system to address subacute issues. This situation places significant pressure on EDs, which ideally should focus on urgent care requiring the technical capabilities and specialties of a hospital center. To alleviate the congestion in EDs, an organizational innovation called Ambulatory care or "Accueil clinique" (AC) has been proposed. The AC is an outpatient service developed for adult patients needing treatment within 24 to 72 hours. The hospital center of the University of Montréal (CHUM) has recently opened its own AC at the request of the Ministry of Health and Social Services (MSSS). This initiative aims to standardize the AC service offerings across the province and to provide alternatives to EDs, thus reducing wait times. The AC operates by internal referral from a physician or a specialized nurse practitioner (NP) at the CHUM for patients presenting with predefined semi-urgent conditions. Objectives: The two main objectives of this study are to analyze the process of adaptation and implementation of the AC model at CHUM and to evaluate the experiences of patients and healthcare professionals (HP) within this new care framework. The secondary objectives are to identify areas for improvement to optimize the activities of the AC and promote its sustainability in an academic medical center (AMC) as part of a continuous quality improvement process for this service. Methods: A mixed-methods case study was conducted, considering three levels of analysis (project, organizational, and clinical). Quantitative data (questionnaires for patients and HPs) and qualitative data (interviews with patients, HPs, and managers, as well as consultation of internal documents) were utilized. A statistical analysis of the quantitative data and a content analysis of the qualitative data were performed to meet the objectives. Results: The results are presented in the form of two articles. The first focuses on the implementation process of the AC in an AMC in terms of mobilized factors and change management strategies. Initially, a project governance structure was established to facilitate the co-construction of this new service offering, involving various hospital departments and the participation of patient partners (PP). However, after an enthusiastic start, the project faced various deployment challenges, particularly due to medical resistance to change and administrative burdens. Nevertheless, the AC was deployed, and data on its effectiveness measurement and potential risk management were implemented. The second article evaluates the experiences of patients and HPs. Overall, the experiences of patients and HPs are positive, particularly in improving access to healthcare and reducing wait times. However, some limitations of the model implemented in an AMC were raised, including the complexity of its implementation, the operationalization of inclusion criteria, and the acceptance of the model by HPs and patients. Conclusion: This research is the first to evaluate the implementation of an AC in an AMC in Quebec. It highlights the complexity of implementing such a service in this type of environment. The study emphasizes the need to revise the inclusion criteria for patients admitted to the AC and to adapt administrative and clinical processes to better align them with the realities of AMCs. Close collaboration with all stakeholders, including PPs, is crucial to ensure a successful transition to such an innovative model.

German text / In dieser Forschungsarbeit wird der Change Management Prozess des gesellschaftsrelevanten Gemeindebaus in der Evangelischen Gemeinschaft Rechtenbach untersucht. Das Ziel der Arbeit ist es, herauszufinden, wie dieser navigierte Wandlungsprozess von Gemeindegliedern bewertet, gedeutet und verinnerlicht wurde, um Handlungsstrategien für ähnliche Projekte ableiten zu können. Dazu werden zunächst die theoretischen Grundlagen des missionalen Change Managements und der diesbezügliche Praxisvollzug beschrieben. Anschließend werden anhand des empirisch-theologischen Praxiszyklus sowohl Planung und Durchführung als auch die Ergebnisse qualitativer Interviews dargestellt, die mit zwölf Teilnehmern des oben genannten Prozesses geführt wurden. Als Ergebnis des mehrmaligen Kodierens unter Anwendung der Grounded Theory lassen sich vier Typologien der Akzeptanz des Prozesses herausarbeiten. Auf der Grundlage der Forschungsergebnisse werden Thesen bezüglich der weiteren Umsetzung des gesellschaftsrelevanten Gemeindebaus und dessen Reproduzierbarkeit aufgezeigt. Die vorliegende Studie will einen Beitrag zur missionalen Diskussion im besonderen Hinblick auf den gesellschaftsrelevanten Gemeindebau und dessen Umsetzung leisten. / This research examines the change management process of community-relevant church building in the Evangelical Community in Rechtenbach. The aim of the study is to ascertain how church members assessed, interpreted and internalized this navigated change process in order to derive strategies for similar projects. Firstly it describes the basis for missional change management and the related practice. Based on the empirical-theological practice cycle, it then presents the planning and execution as well as the results of qualitative interviews that were carried out with twelve participants in the process mentioned above. The study extracted four typologies of acceptance of this process through repeated coding using the Grounded Theory. Based on the research results it puts forward theses regarding further implementation of community-relevant church building and its reproducibility. This study is intended to contribute to the missional discussion, in particular to community-relevant church building and its implementation. / Christian Spirituality, Church History & Missiology / M. Th. (Missiology)

Cette recherche a pour objet l’étude de la problématique de la mise en œuvre d’une démarche qualité dans le contexte des établissements d’enseignement supérieur en Tunisie. Elle porte plus particulièrement sur la mise en œuvre dans une école d’ingénieurs. Cette école est l’une des premières à expérimenter cette démarche, qui s’inscrit dans une politique générale coordonnée par le Ministère de l’Education Nationale et de la Recherche. La qualité est le fer de lance de la stratégie de développement de l’éducation nationale contribuant au développement économique et social du pays d’une part, à la compétitivité de l’enseignement supérieur tunisien plus spécifiquement d’autre part.La mise en œuvre prescrite par le plan ministériel s’inscrit dans le cadre des concepts et des méthodes du « Total Quality Management ». Après avoir présenté le cadre théorique et méthodologique de notre recherche, nous analysons dans une première partie le donné contextuel, en regard d’une approche normative, qui fait école au plan mondial, de la définition et de la mise en œuvre d’une démarche qualité. Nous montrons que ce cadre du « Total Quality Management » permet de réaliser l’implantation de la qualité sur le plan téléologique, qui se concrétise généralement l’obtention d’une certification. Notre recherche montre corrélativement que la mise en œuvre de la qualité dans l’enseignement supérieur en Tunisie emprunte au modèle occidental de gestion de la qualité, généralisé de part le monde. Ce modèle organise la qualité des procédés et des produits. Il permet de prescrire les adaptations à réaliser sur le plan du management et du fonctionnement de l’organisation. Nous observons cependant que dans le contexte tunisien, il faut associer une démarche axiologique, qui justifie le positionnement de notre recherche. Selon ces deux axes, nous proposons une démarche de « Qualité Intégrale ». Mais, cela n’est envisageable qu’en se positionnant dans un cadre théorique et méthodologique approprié, compatible avec le cadre de prescription. Notre recherche montre que le cadre théorique et méthodologique de l’analyse socio-économique permet de réaliser cette comptabilité. Les prescriptions que nous formulons se déclinent à partir du concept de la « Qualité Intégrale ». Le modèle d’intervention proposée par cette approche consiste, non plus à saisir la qualité à partir des buts à atteindre et à obtenir les changements requis, mais à définir les conditions de possibilité du changement, et à conduire les transformations du management et du fonctionnement de l’organisation, dans ses infrastructures, qui permettront d’atteindre les buts. / This research broaches the implementation of quality management in Tunisian colleges, particularly in the field of engineering. The case study is a college which experimented with this approach, sponsored by the Ministry of Higher Education. Quality is the spearhead of the Tunisian administration so as to contribute to the socio-economic development of the country and to the competitiveness of Tunisian higher education. . The implementation was embedded in the TQM framework and methodology that are outlined in the first part of the dissertation, as an international norm and standard. It enables a teleological implementation of quality management, resulting in getting the accreditation by importing a western and global approach to quality. This method structures the quality of products and processes and drives the operation management. However, we assume that there is a need for an axiologic axis to supplement the teleological axis in Tunisia so as to propose an integrated approach to quality management, which requires designing a compatible theoretical and methodological framework. Our research shows that the socio-economic approach to integrated quality management is required to enable such compatibility. The intervention methodology doesn’t consist in defining quality only through the objectives, but through the conditions and possibilities of change, and through transforming the very underpinnings and infrastructure of the organizations so as to better reach the objectives.

Function Shift is the transference of functions, which involves responsibilities, assets and human resources (including their employment packages), from one department to the next. The Function Shift to which I refer in this study entails the shifting of functions from the former Adult Education and Training provincial directorates to the Department of Higher Education and Training (DHET). This process started in 2009 in terms of proclamation 48 of 2009. The purpose of my active research is to investigate in depth the experienced positive and negative consequences of Function Shift with the intention of exploring problematic features and challenges of Community Education and possibilities for addressing them. By ‘experienced’ consequences, I mean consequences that are not just imagined but were expressed by participants. I employed an 'active' qualitative research approach whereby I, as a researcher, am actively involved in the research process in trying to ensure that the research is bearing results for me as well as for the participants. I based the selection of Community Education and Training Colleges on the characteristics of the regions in which the colleges belonged. I clustered regions that portrayed similar characteristics and came out with 3 clusters. I selected one region and its respective college from each of the 3 clusters. From each of the selected regions and their corresponding colleges, I sampled a Regional manager, Curriculum Implementer or regional official, Principal, 1 Centre manager, 1 lecturer and 1 student. I collected data through first and second interview sessions, focus group discussion in 1 college and through evaluative discussion with 2 head office officials. To carry out data analysis, I used the principles of Atlas TI that encourages the coding, categorisation and thematising data collected from participants simultaneously with data from the reviewed literature. It emerged that all participants agreed that a multilevel change management system is suitable for Function Shift as opposed to the traditional rational/linear model and that Function Shift is a potential solution to Adult Education and Training challenges. The prevailing challenge was insufficient consultation, which resulted in some transitional challenges that could have been identified and mitigated against. My concluding recommendation is that the oral or print input made by members on the ground including the assessment of the real and practical situation in Community Learning Centres must drive the development of policies that are still cascaded by the DHET. Consultation must be characterised by dialogue, not announcements of deadlines. / Ku susumetiwa ka mintirho swi vula ku susiwa ka vutihlamuleri endzawuleni yinwana byi yisiwa endzawuleni yin’wani. Vutihlamuleri lebyi byi katsa tinhundu, timali, vatirhi ni miholo ya vona ni hikwaswo leswi fambelanaka ni xiyenge xexo. Ndzavisiso lowu wu vulavula hi ku susiwa ka vutihlamuleri bya dyondzo ni vudzaberi/vuthwaseli bya vatswatsi (Adult Education and Training) e mindzawuleni ya dyondzo ya le hansi ya swifunda (Provincial Department of Basic Education) ku yisiwa e ndzawuleni ya le henhla ya dyondzo ni vudzaberi (Department of Higher Education and Training). Nghingiriko lowu wa ku cinciwa ka vutihlamuleri wu sungurile hi lembe ra 2009. Makungu ya ndzavisiso lowu wa mahika I ku lavisisa hi vuxokoxoko vumbhoni bya switandzaku (mbuyelo lowunene ni lowu wu nga tsakisiki) leswi vangiwanga hi ku cinciwa ka vutihlamuleri, hi xikongomelo xo paluxa swirhalanganyi swa dyondzo ya vaaki (Community Education) ni ku ololoxa swirhalanganyi leswi. Loko ni ku vumbhoni bya switandzaku, ndzi vula switandzaku leswi swi nga kumbeteriwiki, kambe leswi vahlamuri (participants/respondents) va nyikaka vumbhoni bya leswi va nga swi vona ni ku switwa. Ndzi endlile vulavisisi bya mahika (active research), laha mina tani hi mulavisisi ndzi tlangeke xiyenge xa ku endla leswaku vulavisisi lebyi byi va ni mbuyelo lowu nga ta pfuna mina xikan’we na muhlamuri. Ndzi hlawurile tilholichi ta dyondzo ni vudzaberi ta vaaki ku ya hi tindhawu /tirhijini laha tikholichi leti ti kumekaka kona. Ndzi longoloxile tirhijini hinkwato, ndzi ti katsakanya hi timpawu ta tona, ivi ndzi huma na mintlawa minarhu. Ndzi hlawule kholeji yin’we eka ntlawa wun’wani ni wun’wani ni tirhijini ta tona. Eka rhijini yin'wana na yin'wana ndzi hlawurile no tihlanganisa na vanhu lava landzelaka: mufambisi wa rhijini, mukamberi/museketeri wa dyondzo a rhijinini, nhloko ya kholeji, mufambisi wa sentara, mudzaberi na xichudeni. Eka Kholeji yo sungula ni ya vumbirhi, ndzi hlengeletile mahungu hi ku burisana ni vahlamuri hi wun’we ha wun’we. Eka Kholeji ya vunharhu, ndzi hlengelete mahungu hi mbhurisano wa hlengeletano ya murhangeri wa senthara, vadzaberi va nharhu ni machudeni mambirhi. Ku kuma voxokoxoko ni nhlavutelo wa mahungu lawa ndzi wa hlengeleteke, ndzi tirhisile maendlelo ya "Atlas Tl" yaku hlohlotela ku kuma vuxokoxoko hi ku tirhisa tekinoloji, ku longoloxa ku ya hi swiyimo ni ku endla vulavisisi eka tibuku tin'wana. Vahlamuri va pfumelelanile leswaku mafambiselo ya ku cinca loku khumbhaka swiyenge swo hambana-hambana (Multilevel change management) hi nkarhi wun’we hi wona lama fanelaka ku susumetiwa ka vutihlamuleri. Nakambe vahlamuri va pfumelelanile leswaku ku susmetiwa ka vutihlamuleri swi nga tisa xintshuxo eka ku tikeriwa loku a ku ri kona e ka dyondzo ni vudzaberi bya vatswatsi. Ndzi heta hi ku vula leswaku swibumabumelo leswi tsariweke ni ku vuriwa hi milomo ya vaaki, ni ku xopaxopela xiyimo lexi xi nga etisenthareni ta dyondzo ya vaaki, hi swona leswi fanelaka ku va makombandlela ya ku tumbuluxiwa ni ku hangalasiwa ka milawu (policies) leyi ya ha endliwaka hi ndzawulo ya le henhla ya dyondzo ni vudzaberi. Njhenhjekisano wa miehleketo exikarhi ka varhangeri ni vaaki hi yona ndlela ya kahle yaku tihlanganisa (consultation) na vanhu. / Phetišetšo ya mošomo ke go fetišetša mešomo, yeo e amago maikarabelo, dithoto le methopo ya batho (go akaretšwa ditshwanelo tša bona tša mošomo), go tloga go kgoro ye nngwe go ya go ye nngwe. Phetišetšo ya mošomo yeo ke bolelago ka yona ka mo dinyakišišong e ama go fetišetša mešomo ya Thuto ya Batho ba Bagolo le Tlhahlo go tloga go diofisi tša bolaodibogolo bja diprofense tša Thuto ya Batho ba Bagolo le Tlhahlo tša pele go ya go go Thuto ya Godimo le Tlhahlo (DHET). Tshepetšo ye e thomile ka 2009 go ya ka pego ya 48 ya 2009. Nepo ya dinyakišišo tša ka tša go rarolla bothata ke go nyakišiša go tsenelela dipoelo tše dibotse le tše dimpe tša maitemogelo tša Phetišetšo ya Mošomo ka nepo ya go nyakišiša dibopego tša mathata le ditlhohlo tša Thuto ya Setšhaba le dikgonagalo tša go šogana le tšona. Ka ‘dipoelo tša maitemogelo’ ke bolela ka dipoelo tšeo di sa akanywego fela eupša di tšweletšwa ke bakgathatema. Ke šomišitše mokgwa wa dinyakišišo wa boleng wa “go rarolla bothata’ moo nna, bjalo ka monyakišiši, ke amana ka dinyakišišong ka mafolofolo go kgonthiša gore dinyakišišo di na le dipoelo tše dibotse go nna le go bakgathatema. Ke theile kgetho ya ka ya Thuto ya Setšhaba le Dikholetšhe tša Tlhahlo go dibopego tša dilete tšeo dikholetšhe tše di lego gona. Ke hlopile dilete tšeo di bontšhago dibopego tša go swana gomme ka tšweletša dihlopha tše tharo. Go tšwa go dilete tše dingwe le tše dingwe tšeo di kgethilwego le dikholetšhe tšeo di amanago le tšona, ke dirile sešupo ka molaodi wa Selete, Mophethagatši wa Lenaneothuto goba mohlankedi wa selete, Hlogo ya Sekolo, molaodi wa Senthara yo motee, mofahloši yo motee le moithuti yo motee. Ke kgobokeditše data ka dikopano tša mathomo le tša bobedi tša dipoledišano, dipoledišano tša sehlopha sa nepišo kholetšheng ye tee ka dipoledišano tša tekolo le bahlankedi ba babedi ba kantorokgolo. Go dira tshekatsheko ya data, ke šomišitše methopo ya Atlas TI ye e hlohleletšago go swaya, go hlopha le go kgetha data ye e kgobokeditšwego go tšwa go bakgathatema ka nako ye tee le data go tšwa go dingwalwa tšeo di sekasekilwego. Go tšweletše gore bakgathatema ka moka ba dumetše gore mokgwa wa taolo ya phetogo ya magato a mantši o loketše Phetišetšo ya Mošomo kgahlanong le mmotlolo wa tlwaelo/thwii wa mathomong le gore Phetišetšo ya Mošomo ke tharollo ye e kgonagalago ya ditlhohlo tša Thuto ya Batho ba Bagolo le Tlhahlo. Tlhohlo ye e tšwelelago e be e le therišano yeo e sa lekanago, yeo e feleditšego ka ditlhohlo tša phetišetšo tšeo di bego di utollotšwe gomme tša fedišwa. Tigelo ya ka ya go phetha ke dikgopolo tša molomo le tšeo di gatišitšwego tšeo di filwego ke maloko a mo fase go akaretšwa kelo ya maemo a nnete le a tiro mo Disenthareng tša Go ithuta tša Setšhaba di swanetše go eta pele tšweletšopele ya dipholisi tšeo di sa fetišwago ke DHET. Ditherišano di swanetše go bopša ke poledišano, e sego ditsebišo tša matšatši a mafelelo. / ABET and Youth Development / D. Ed. (Socio Education)

Continuous improvement of various processes within a company is a necessity to remain competitive on the market. There are many different improvement methodologies to streamline work routines; however the different methodologies do not sufficiently embrace administrative processes or the employee motivation regarding changes. The purpose of this thesis has been to develop a model for streamlining administrative processes, while maintaining the employee motivation during the improvement projects implementation phases. The model has been developed theoretically through literature reviews including different improvement methodologies, such as Lean, TQM, Six Sigma, 5S, ISO 9000 and related subjects, while incorporating perspectives of the relations between quality, production and economy. Besides the aspect of continuous improvement, the methodology of Change management has permeated the model development and model outcome. The developed model for improving administrative processes should over time lead to shorten lead-times and streamlined high quality information flows. The first phases in the model have been implemented at Electrolux Laundry Systems providing the company a solid foundation for further implementation of the rest of the model. The results include several highlighted areas, which shall be further reviewed and improved to streamline the current routines at Electrolux Laundry Systems. / Kontinuerliga förbättringar av ett företags olika processer är en ständig kamp för företag som vill behålla en konkurrenskraftig position på marknaden. Det finns många olika förbättringsmetoder för att effektivisera arbetsrutiner men de olika metoderna har sällan tillräckligt fokus på administrativa processer eller anställdas motivation när det gäller förändringar. Syftet med denna uppsats har varit att utveckla en modell för att effektivisera administrativa processer, samtidigt som de anställdas motivation under förbättringsprojektens genomförande tagits i beaktande. Modellen har utvecklats teoretiskt genom litteraturstudier av olika förbättringsmetoder såsom Lean, TQM, Six Sigma, 5S, ISO 9000 och relaterade ämnen, samt även inkluderat perspektiv på förhållanden mellan kvalitet, produktion och ekonomi. Förutom aspekten av ständiga förbättringar, har teorier om Change management genomsyrat modellutvecklingen. Den utvecklade modellen för att förbättra administrativa processer avser att leda till minskade ledtider och effektiviserade informationsflöden. De första faserna i modellen har genomförts på Electrolux Laundry Systems vilka ger företaget en stabil grund för fortsatt genomförande av resten av modellen. I delresultaten finns flera identifierade områden som Electrolux Laundry Systems bör se över för att effektivisera sina nuvarande rutiner.

German text / In dieser Forschungsarbeit wird der Change Management Prozess des gesellschaftsrelevanten Gemeindebaus in der Evangelischen Gemeinschaft Rechtenbach untersucht. Das Ziel der Arbeit ist es, herauszufinden, wie dieser navigierte Wandlungsprozess von Gemeindegliedern bewertet, gedeutet und verinnerlicht wurde, um Handlungsstrategien für ähnliche Projekte ableiten zu können. Dazu werden zunächst die theoretischen Grundlagen des missionalen Change Managements und der diesbezügliche Praxisvollzug beschrieben. Anschließend werden anhand des empirisch-theologischen Praxiszyklus sowohl Planung und Durchführung als auch die Ergebnisse qualitativer Interviews dargestellt, die mit zwölf Teilnehmern des oben genannten Prozesses geführt wurden. Als Ergebnis des mehrmaligen Kodierens unter Anwendung der Grounded Theory lassen sich vier Typologien der Akzeptanz des Prozesses herausarbeiten. Auf der Grundlage der Forschungsergebnisse werden Thesen bezüglich der weiteren Umsetzung des gesellschaftsrelevanten Gemeindebaus und dessen Reproduzierbarkeit aufgezeigt. Die vorliegende Studie will einen Beitrag zur missionalen Diskussion im besonderen Hinblick auf den gesellschaftsrelevanten Gemeindebau und dessen Umsetzung leisten. / This research examines the change management process of community-relevant church building in the Evangelical Community in Rechtenbach. The aim of the study is to ascertain how church members assessed, interpreted and internalized this navigated change process in order to derive strategies for similar projects. Firstly it describes the basis for missional change management and the related practice. Based on the empirical-theological practice cycle, it then presents the planning and execution as well as the results of qualitative interviews that were carried out with twelve participants in the process mentioned above. The study extracted four typologies of acceptance of this process through repeated coding using the Grounded Theory. Based on the research results it puts forward theses regarding further implementation of community-relevant church building and its reproducibility. This study is intended to contribute to the missional discussion, in particular to community-relevant church building and its implementation. / Christian Spirituality, Church History and Missiology / M. Th. (Missiology)

This diploma thesis is dealing with the assessment of the information system of the selected business unit in company AUTOCONT, a.s. and suggests changes for improvement of its current situation. The practical part of this thesis presents an analysis of the current situation of company and an analysis of the information system providing communication and collaboration, based on theoretical knowledge. With the result of the analysis a suggested solution is presented to eliminate found deficiencies and support improvement of work efficiency and to achieve strategic goals of the company.