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Sharing of information between health care workers improves evidence dissemination and quality of care. One way to share information is through a community of practice (CoP), whereby members interact regularly towards a common goal. Advances in technology allow CoPs to exist virtually, removing the traditional barriers to information sharing. Virtual CoPs have been shown to be effective, but little is known about why health care workers choose to use them — warranting further investigation. This exploratory research consisted of 86 participants and took place in partnership with Health Quality Ontario. At the time of data collection, the organization was developing a virtual CoP for those in health care to learn from one another about quality improvement. The research utilized the elaboration likelihood model (ELM) — a theoretical model of persuasion that posits that one’s motivation and ability determines how information is processed — to guide the study of attitude formation. ELM distinguishes between Central Route information processing, whereby one is highly motivated and able and pays attention to argument quality, and Peripheral Route processing, whereby lower motivation and ability cause one to be persuaded by peripheral messaging cues. The sustainability of resulting attitudes is influenced by the route through which information is processed. Higher motivation to use a virtual CoP was found to be more strongly correlated to the central route than peripheral route, as expected. Post-hoc analysis found that argument quality had the greatest overall influence on attitudes towards virtual CoPs, regardless of the user’s experience level with them. Users with more experience were also influenced by peripheral cues. The chosen theoretical framework provided insight into the determinants of attitude formation, allowing for a better understanding of how to design and position a virtual CoP for those working in health care — a population yet to be studied through ELM. / Thesis / Master of Science (MSc) / A community of practice (CoP) is a group of people with a shared interest who regularly interact to share knowledge and increase their expertise. Virtual CoPs use information and communications technology to support these knowledge-sharing activities, and have been shown to effectively improve knowledge utilization, but researchers have not examined them from a health care practitioner point of view. The present research aimed to explore the factors affecting how attitudes towards virtual CoPs are formed. The elaboration likelihood model was used to guide this study and suggests that a person’s motivation and ability determine the route through which they process information and form attitudes, leading to their intention to use the system. By understanding what influences attitudes, we can better understand how to design and position a virtual CoP for health care practitioners.

Esta dissertação pretende fazer uma discussão sobre o desenvolvimento da clínica freudiana e dos impasses que surgiram no percurso de Freud que o levaram a desenvolver diferentes formulações da elaboração psíquica, Verarbeitung e Ducharbeitung. Temos como objetivo circunscrever as condições históricas, teóricas e técnicas que conduziram à emergência e desdobramentos de duas formulações da elaboração psíquica (Verarbeitung e Durcharbeitung) na obra freudiana até 1918, apontar as relações destas com o manejo da transferência e da resistência na clínica psicanalítica a partir discussão dos casos clínicos freudianos Emmy, Miss Lucy, Katharina, Elisabeth Von R., Dora e Homem dos Ratos e apresentar a relação entre a perlaboração e a elaboração associativa, demonstrando que a superação de resistências leva à admissão afetiva. Realizamos uma leitura e análise histórico-conceitual dos textos freudianos, baseadas nas orientações laplanchianas. Na Comunicação Preliminar (1893), texto escrito por Breuer e Freud, encontramos a primeira formulação da elaboração psíquica (Verarbeitung). Ela é apresentada como o trabalho que o aparelho psíquico realiza com o intuito de integrar as excitações que chegam até ele, estabelecendo entre elas elos associativos. A partir dos casos freudianos Emmy, Miss Lucy, Katharina e Elisabeth Von R., apontamos que a definição e o objetivo da elaboração associativa não mudaram no pensamento freudiano, mas para fazer com que ela aconteça, Freud promoveu importantes alterações técnicas em sua clínica. A elaboração associativa (Verarbeitung) é um trabalho fundamentalmente intrapsíquico e está relacionada, no decorrer do desenvolvimento da obra freudiana, com a função de transmitir e ligar a energia oriunda da pulsão. Esta é um processo intrapsíquico de remoção do excesso de investimentos, promovendo o encadeamento representacional pela admissão de afetos conflituosos.A partir dos impasses transferenciais que Freud enfrentou com Dora, uma consequência dupla incidiu sobre a constituição de qualquer situação analítica: o próprio espaço clínico pode impor dificuldades nas associações e recordações do sujeito e será na maneira do analista intervir transferencialmente que a superação das resistências acontece e a rememoração de experiências traumáticas se torna possível. Já no caso do Homem dos Ratos, a transferência tornou-se o principal fator de uma análise, sendo ela o ponto de partida para qualquer intervenção do analista, buscando fazer com que o próprio sujeito supere suas resistências. A perlaboração (Durcharbeitung) surgiu no pensamento freudiano como o trabalho e o esforço que o sujeito precisa realizar para vencer as resistências, ela é um meio pelo qual é possível remeter as repetições em análise à recordação, estabelecendo possibilidades de integrar as excitações do psiquismo devido à dinâmica conflituosa oriunda do afeto. Por fim, discutimos que a elaboração associativa relaciona-se a um processo intrapsíquico e associativo. Já a perlaboração relaciona-se com a superação das resistências, sendo um processo transferencial e interpsíquico. Nossa hipótese é que a perlaboração leva a elaboração associativa, uma vez que é pela superação das resistências que a admissão de uma representação recalcada se torna possível / This master thesis intends to make a discussion of the development of Freud\'s clinical and impasses that have arisen in the course of Freud that led him to develop different formulations of psychic elaboration, Verarbeitung and Ducharbeitung. We aim to circumscribe the historical, theoretical and technical conditions that led to the emergence and developments of the two formulations of psychic elaboration (Verarbeitung and Durcharbeitung) in Freud\'s work until 1918, point their relations with the management of transference and resistance in the psychoanalytical clinic from discussion of Freudians clinical cases Emmy, Miss Lucy, Katharina, Elisabeth von R., Dora and the Rat Man and present the relationship between working-through and associative elaboration, demonstrating that overcoming resistance leads to affective admission. We performed a reading historical and conceptual analysis of the Freudian texts, based on laplanchians guidelines. In the \"Preliminary Communication\" (1893), text written by Breuer and Freud, we find the first formulation of psychic elaboration (Verarbeitung). It is presented as the work that the psychic apparatus performs in order to integrate the excitations coming to him, establishing associative links between them. From the Freudian cases Emmy, Miss Lucy, Katharina, Elisabeth von R., we pointed out that the definition and purpose of associative elaboration have not changed in the Freudian thought, but to make this happen, Freud promoted important technical changes in his clinic. Associative elaboration (Verarbeitung) is a fundamentally intrapsychic work and is related, in the course of the development of Freud\'s work, with the function of transmitting and turn the energy from the drive. This is an intrapsychic process of overinvestment removal, promoting representational chaining through admission of conflicting affects. From the transference impasses that Freud faced with Dora, a double result focused on the establishment of any analytic situation: any clinical space can impose difficulties in the associations and in the subject\'s memories and will be in the way the analyst intervene transferentially that overcoming resistance happens and recall of traumatic experiences becomes possible. In the case of the Rat Man, the transfer became the main factor of an analysis, it is the starting point for any intervention by the analyst, seeking to make the subject himself overcome their resistance. The working-through (Durcharbeitung) appeared in Freudian thought as the work and effort that the subject must perform to overcome resistance, it is a means by which to refer the repetitions in question to recall, establishing possibilities for integrating the excitations of the psyche due the conflictual dynamics coming from the affect. Finally, we discuss the associative elaboration relates to an intrapsychic and associative process. Already working-through relates to overcoming resistance and is a transferencial and interpsychic process. Our hypothesis is that working-through leads associative elaboration, since it is by overcoming the resistance that the admission of a repressed representation is possible

Esta dissertação pretende fazer uma discussão sobre o desenvolvimento da clínica freudiana e dos impasses que surgiram no percurso de Freud que o levaram a desenvolver diferentes formulações da elaboração psíquica, Verarbeitung e Ducharbeitung. Temos como objetivo circunscrever as condições históricas, teóricas e técnicas que conduziram à emergência e desdobramentos de duas formulações da elaboração psíquica (Verarbeitung e Durcharbeitung) na obra freudiana até 1918, apontar as relações destas com o manejo da transferência e da resistência na clínica psicanalítica a partir discussão dos casos clínicos freudianos Emmy, Miss Lucy, Katharina, Elisabeth Von R., Dora e Homem dos Ratos e apresentar a relação entre a perlaboração e a elaboração associativa, demonstrando que a superação de resistências leva à admissão afetiva. Realizamos uma leitura e análise histórico-conceitual dos textos freudianos, baseadas nas orientações laplanchianas. Na Comunicação Preliminar (1893), texto escrito por Breuer e Freud, encontramos a primeira formulação da elaboração psíquica (Verarbeitung). Ela é apresentada como o trabalho que o aparelho psíquico realiza com o intuito de integrar as excitações que chegam até ele, estabelecendo entre elas elos associativos. A partir dos casos freudianos Emmy, Miss Lucy, Katharina e Elisabeth Von R., apontamos que a definição e o objetivo da elaboração associativa não mudaram no pensamento freudiano, mas para fazer com que ela aconteça, Freud promoveu importantes alterações técnicas em sua clínica. A elaboração associativa (Verarbeitung) é um trabalho fundamentalmente intrapsíquico e está relacionada, no decorrer do desenvolvimento da obra freudiana, com a função de transmitir e ligar a energia oriunda da pulsão. Esta é um processo intrapsíquico de remoção do excesso de investimentos, promovendo o encadeamento representacional pela admissão de afetos conflituosos.A partir dos impasses transferenciais que Freud enfrentou com Dora, uma consequência dupla incidiu sobre a constituição de qualquer situação analítica: o próprio espaço clínico pode impor dificuldades nas associações e recordações do sujeito e será na maneira do analista intervir transferencialmente que a superação das resistências acontece e a rememoração de experiências traumáticas se torna possível. Já no caso do Homem dos Ratos, a transferência tornou-se o principal fator de uma análise, sendo ela o ponto de partida para qualquer intervenção do analista, buscando fazer com que o próprio sujeito supere suas resistências. A perlaboração (Durcharbeitung) surgiu no pensamento freudiano como o trabalho e o esforço que o sujeito precisa realizar para vencer as resistências, ela é um meio pelo qual é possível remeter as repetições em análise à recordação, estabelecendo possibilidades de integrar as excitações do psiquismo devido à dinâmica conflituosa oriunda do afeto. Por fim, discutimos que a elaboração associativa relaciona-se a um processo intrapsíquico e associativo. Já a perlaboração relaciona-se com a superação das resistências, sendo um processo transferencial e interpsíquico. Nossa hipótese é que a perlaboração leva a elaboração associativa, uma vez que é pela superação das resistências que a admissão de uma representação recalcada se torna possível / This master thesis intends to make a discussion of the development of Freud\'s clinical and impasses that have arisen in the course of Freud that led him to develop different formulations of psychic elaboration, Verarbeitung and Ducharbeitung. We aim to circumscribe the historical, theoretical and technical conditions that led to the emergence and developments of the two formulations of psychic elaboration (Verarbeitung and Durcharbeitung) in Freud\'s work until 1918, point their relations with the management of transference and resistance in the psychoanalytical clinic from discussion of Freudians clinical cases Emmy, Miss Lucy, Katharina, Elisabeth von R., Dora and the Rat Man and present the relationship between working-through and associative elaboration, demonstrating that overcoming resistance leads to affective admission. We performed a reading historical and conceptual analysis of the Freudian texts, based on laplanchians guidelines. In the \"Preliminary Communication\" (1893), text written by Breuer and Freud, we find the first formulation of psychic elaboration (Verarbeitung). It is presented as the work that the psychic apparatus performs in order to integrate the excitations coming to him, establishing associative links between them. From the Freudian cases Emmy, Miss Lucy, Katharina, Elisabeth von R., we pointed out that the definition and purpose of associative elaboration have not changed in the Freudian thought, but to make this happen, Freud promoted important technical changes in his clinic. Associative elaboration (Verarbeitung) is a fundamentally intrapsychic work and is related, in the course of the development of Freud\'s work, with the function of transmitting and turn the energy from the drive. This is an intrapsychic process of overinvestment removal, promoting representational chaining through admission of conflicting affects. From the transference impasses that Freud faced with Dora, a double result focused on the establishment of any analytic situation: any clinical space can impose difficulties in the associations and in the subject\'s memories and will be in the way the analyst intervene transferentially that overcoming resistance happens and recall of traumatic experiences becomes possible. In the case of the Rat Man, the transfer became the main factor of an analysis, it is the starting point for any intervention by the analyst, seeking to make the subject himself overcome their resistance. The working-through (Durcharbeitung) appeared in Freudian thought as the work and effort that the subject must perform to overcome resistance, it is a means by which to refer the repetitions in question to recall, establishing possibilities for integrating the excitations of the psyche due the conflictual dynamics coming from the affect. Finally, we discuss the associative elaboration relates to an intrapsychic and associative process. Already working-through relates to overcoming resistance and is a transferencial and interpsychic process. Our hypothesis is that working-through leads associative elaboration, since it is by overcoming the resistance that the admission of a repressed representation is possible

Plusieurs problèmes accablent les organisations, mais l’espionnage industriel occupe de plus en plus une place grandissante. Ses conséquences sont catastrophiques, allant des pertes de sommes colossales à la faillite de certaines entreprises. Ce travail de recherche, s’inscrivant dans le champ disciplinaire des Sciences de Gestion, particulièrement du contrôle de gestion, a pour finalité d’appréhender le processus de contrôle de l’espionnage industriel dans les organisations, en élaborant un système de contrôle de l’espionnage industriel par la fonction contrôle de gestion. Après une revue de littérature et une première vague d’entretiens semi-directifs, qui ont montré les limites des protections juridiques et les vides de gestion des protections techniques contre l’espionnage industriel, nous avons construit un modèle théorique du processus de contrôle de l’espionnage industriel par la fonction contrôle de gestion, qui met en interaction les figures imposées / libres, les leviers de contrôle diagnostic / interactif et leurs outils, et les six dimensions d’analyse réajustées. Ensuite, nous avons élaboré un système de contrôle de l’espionnage industriel, en déterminant ses outils et en spécifiant son instrumentation dans les organisations. Une deuxième vague d’entretiens semi-directifs a été effectuée pour justifier la pertinence dudit système auprès des spécialistes professionnels et universitaires du contrôle de gestion. / Several problems overwhelm organizations, but industrial espionage is becoming more and more important. Its consequences are catastrophic, ranging from the loss of colossal sums to the bankruptcy of certain companies. This research work, which is part of the disciplinary field of Management Sciences, particularly management control, aims to understand the process of controlling industrial espionage in organizations by developing a control system of industrial espionage by the management control function. After a literature review and a first wave of semi-directive interviews, which showed the limits of legal protections and management gaps of technical protections against industrial espionage, we constructed a theoretical model of the control process of industrial espionage by the management control function, which puts into interaction the imposed / free figures, the diagnostic / interactive control levers and their tools, and the six readjusted analysis dimensions. Then we developed a system of control of the industrial espionage by determining its tools and specifying its instrumentation in organizations. A second wave of semi-directive interviews was conducted to justify the relevance of this system with professional and academic management control specialists.

Detta arbete handlar om att undersöka hur vi kan använda oss av det visuella i ett spel för att motivera till samarbete och locka till gemenskap. Vårt intresse låg i att undersöka kring tanken med att inte tänka sig ett spel som enbart en passiv flykt från verkligheten, utan som ett verktyg som kan användas till att motivera till samarbete. Det spel som vi valt att utveckla var bestämt att vara anpassat för barn runt 10-års ålder. Vi valde att använda oss av en metod som heter Layered Elaboration för att lära känna vår målgrupp tydligare, samt få idéer och inspiration till hur vi kan anpassa ett spel för denna målgrupp. Efter att vi haft en workshop tillsammans med barnen på en skola, där vi lät barnen rita vad de kom att tänka på kring olika teman de fått, utvecklade vi en spelbar prototyp som vi sedan lät barnen på samma skola testa för att få en utvärdering. Efter genomfört speltest fick vi reda på att grafiken i vårt spel måste vara tydlig nog för att man ska veta vad målet är, men samtidigt ändå ha en viss otydlighet, inom en viss gräns, för att tvinga spelare till att samarbeta med varandra för att de ska förstå hur de ska gå tillväga för att nå målet. / This work is about how we can make use of the visuals in a game to motivate cooperation and attract community. Our interest was to explore around the idea of not imagining a game only as a passive escape from reality, but as a tool that can be used to motivate cooperation. The game that we have chosen to develop was determined to be suitable for children around the age of 10. We chose to use a method called Layered Elaboration as a way to learn about our target audience more clearly, and also as a tool to get ideas and inspiration on how we can adapt a game for this target group. After we had a workshop with the children at a school, where we let the children draw what they came to think of about different themes they received, we developed a playable prototype we then let the children in the same school test to get an evaluation. After the gaming test was over we found out that the graphics in our game must be clear enough that you should know what the goal is, yet still have a certain ambiguity, within certain limits, to force players to cooperate with each other in order to understand how to proceed in order to reach the goal.

Syfte: Syftet med studien är att kartlägga hur influencers argumenterar för samhällsviktiga frågor, personliga frågor samt för produkter/varumärken de marknadsför på sociala medier. Den retoriska modellen, och de teoretiska modellerna parasociala relationer och Elaboration Likelihood Model (ELM) ska tillämpas för att identifiera om retoriska argumenteringar har betydelse i skapandet av relationer. Studien syftar också till att få en förståelse till varför följare lyssnar på influencers köpråd/rekommendationer. Metod: Studien använder sig av en kvalitativ metod i form av en innehållsanalys och fokusgruppsintervjuer. Resultat: Utifrån innehållsanalysen framgår det att de retoriska argumenten ethos, pathos, och logos är ofta förekommande i influencers argumentering genom sociala medier. Mest förekommande var argumentet pathos som bestod av minst 50 % av inläggen för betalt samarbete. Fokusgrupperna visar att den yngre generationen är mer motiverade att följa och agera efter influencers rekommendationer än den äldre generationen. Slutsats: Studien visar att influencers använder sig frekvent av retoriska argumenteringar för att framföra ett meddelande på sociala medier. Inläggen som influencers producerar möjliggör skapandet av parasociala relationer som i sin tur leder till köpintentioner. De retoriska argumenteringar influencers använder sig av leder även till att följare exempelvis vill agera efter deras rekommendationer/köpråd. Det är även genom retoriska argumenteringar som influencers skapar parasociala relationer till deras följare. Studien tyder även på att det finns skillnader mellan den yngre och äldre generationen, där de yngre har lättare att ingå i parasociala relationer med influencers. / Purpose: The purpose of the study is to map how influencers argue for socially important issues, personal issues and for products / brands they market on social media. The rhetorical models, and the theoretical models parasocial relations and the Elaboration Likelihood Model (ELM) will be applied to identify whether rhetorical arguments are important in the creation of relations. The study also aims to gain an understanding of why followers listen to influencers' recommendations. Method: The study uses a qualitative method in the form of a content analysis and focus group interviews. Findings: Based on the content analysis, it appears that the rhetorical arguments ethos, pathos, and logos are often used in influencers' arguments through social media. The most common argument was pathos, which consisted of at least 50% of the posts for paid collaborations. The focus groups show that the younger generation is more motivated to follow and act on influencers' recommendations than the older generation. Conclusion: The study shows that influencers frequently use rhetorical arguments to convey a message on social media.The posts that influencers produce enable the creation of parasocial relationships which in turn leads to purchase intentions. The rhetorical arguments influencers use also lead to followers, wanting to act on their recommendations / buying advice. It is also through rhetorical arguments that influencers create parasocial relationships with their followers. The study also indicates that there are differences between the younger and the older generation, where the younger ones find it easier to enter into parasocial relationships with influencers.(This thesis is written in Swedish)

L’allègement des structures, et notamment des câbles électriques, est un enjeu majeur pour les industries aéronautique et ferroviaire, grandes consommatrices en ressources énergétiques. L’utilisation de nanotubes de carbone (NTC) comme renforts dans l’élaboration de matériaux composites à matrice aluminium est une solution prometteuse pour obtenir un matériau à propriétés améliorées. L’élaboration par métallurgie liquide en four à induction d’un matériau Al-NTC fait face à des challenges tels que l’intégration et la dispersion des NTC dans l’aluminium liquide. Une démarche par intégration d’échelles a été mise en œuvre avec des fibres et des nanofibres de fibres de carbone (NFC), et a permis d’identifier que la présence d’une interface cuivrée à la surface des renforts et un brassage mécanique sont les points clés pour favoriser le mouillage et la dispersion des NTC. Un matériau Al-NFC à propriétés mécaniques améliorées a été élaboré et la contribution du cuivre apporté par l’interface a pu être quantifiée. La contribution des NFC sur l’amélioration de la résistance élastique par rapport à l’aluminium de référence est de +44% avec des paramètres d’élaboration optimisés.Le comportement des NTC avec et sans interface cuivre dans l’aluminium liquide a été étudié selon des considérations thermodynamiques et cinétiques. Un modèle de croissance de carbures d’aluminium a ainsi pu être établi théoriquement et calibré expérimentalement avec une méthode de corrélation par intégration d’images. L’influence des NTC sur la germination hétérogène de l’aluminium a également été étudiée et une méthode permettant d’obtenir des éprouvettes à structure équiaxe fine a été déterminée. / The lightening of structures, including electrical cables, is a major issue for aviation and rail industries, major consumers of energy resources. The use of carbon nanotubes (CNTs) as reinforcements in the preparation of composite materials with aluminum matrix is a promising solution to achieve improved properties in the material. The preparation by liquid metallurgy of an Al-CNT material with induction furnace processing is facing challenges such as the integration and dispersion of CNTs in liquid aluminum.A scales integration method has been implemented with fiber and carbon fiber nanofibres (NFC). It has allowed to identify that the presence of a copper interface at the surface of reinforcements and mechanical stirring are the key points to promote wetting and dispersion of CNTs. An Al-NFC composite material with improved mechanical properties was developed and the copper contribution provided by the interface could be quantified. NFC contribution to improving the elastic strength relative to the reference aluminum is + 44% with optimized elaboration parameters.The behavior of CNTs with and without copper interface in liquid aluminum has been studied using thermodynamic and kinetic considerations. An analytic model for aluminum carbide growth has been established theoretically and was experimentally calibrated with an integrate-pictures correlated method. The influence of CNTs on the heterogeneous nucleation of aluminum has also been studied and a method to obtain fine equiaxed structure has been determined.