Project management is the application of knowledge, skills, tools and techniques to project activities to meet project requirements. Project Management Information System is tightly connected with organizational structure and particularity of executed projects. However the main objective of this research was to identify project management model that would be universal, helpful and easily used with small and medium projects In analysis phase we reviewed different methodologies, project management processes and methods, that are used to implement these processes. For our model we’ve chosen Adaptive Project Framework and basic process groups, such as time, resource management and some other, that can be effectively used in computer-driven system. During research we compared our project management system prototype with existing solutions to ascertain suggested model for its universality, helpfulness and easy use. The comparison showed that our model fits the requirements, though its not the most useful, but the proportion of functionality and usefulness is the best.

Wise investments in Information Technology have become increasingly important in staying competitive in today's environment. Massive amounts of people and IT-systems are involved in the process of input becoming output. As these employees and IT-systems must be harmonized, it becomes relevant to study how employees’ routines and habits are related to the usage and embeddedness of these systems. Therefore, the purpose of this paper is to investigate how embedded IT can lead to improved business processes. This is done through exploring how embedded IT is used in workflows as well as to examine what support and hindrance IT can offer. Therefore, extensive theoretical research was conducted within the fields of habits and routines, business processes and embedded IT, developing a framework for analysis. Then, a case study was conducted where a specific process within insurance claims was thoroughly analyzed through interviews and work shadowing. This facilitated a within-case analysis. The results of the study showed the interdependency between the pillars of this study. Workflow habits and routines influences IT usage, whereas IT aims to support through automatization and informatization. However, to enable this and achieve a significant improvement, the processes it aims to support needs to be fully known.

Analyzing a huge amount of data becomes a tricky challenge and an opportunity for data miners and businessmen today. Knowledge management processes can deal with big knowledge source to find tacit intelligence making businesses more agile and effective. Data mining is a powerful tool working with big data to create capabilities of forecasting and analysis. Yet there is a lack of research on where and how data mining can add value in knowledge management processes in organizations to maximize valuable knowledge for innovation and business management. The knowledge management processes of a psychiatry section in a Swedish hospital was used as a case study for this thesis. Interviews with manager, psychiatrist, auxiliary nurse and data scientists are conducted. Collected data is analyzed to create values of data mining based on a value creation framework through the knowledge management processes of psychiatry section in the hospital. Relying on this process, the limitations and strengths are exposed; whereby, a data mining implementing framework is formulated, and potentials of data mining for the process are suggested to support for all employees of psychiatry section in the hospital in decision making and caring for patients.

This thesis is focused on the methodological documents improvement of the company in the field of project management. The changes are based on the theoretical base, which is made up of the general project methodologies selected by the author. The first part describes two chosen methodologies, use of which, is based on knowledge of the company environment. The second part then describes the existing guidance documents that can be used as inspiration to create a new methodological document. The output of the thesis is the methodological project document, which takes into account both the principles and practices described in the context of general methodologies, current guidance documents and knowledge of the company environment.

Magistro baigiamojo darbo objektas – informacijos vadyba, žinių vadyba, Lietuvos Vyriausybinės organizacijos. Darbo tikslas – ištirti informacijos vadybą ir žinių vadybą Lietuvos Vyriausybinėse organizacijose. Darbo uždaviniai: atskleisti informacijos vadybos ir žinių vadybos sąvokas; išanalizuoti informacijos vadybos ir žinių vadybos dedamuosius; ištirti informacijos vadybos ir žinių vadybos taikymą Lietuvos Vyriausybinėse organizacijose. Naudojantis mokslinės literatūros analizės, apibendrinimo metodais prieita prie išvados, kad Lietuvos Vyriausybinėse organizacijose informacijos ir žinių vadyba yra taikoma, bet nėra tikslingai valdoma. Išskirti tam tikri padaliniai ir (ar) atskiri asmenys, atsakingi už visų informacijos ir žinių vadybos procesų ar jų dalį funkcionavimą organizacijose. Nepaisant to, kad informacijos ir žinių vadybos potenciali organizacijai suteikiama nauda Lietuvos Vyriausybinėse organizacijose nėra suvokta, tačiau jos jau dabar turi tvirtą pagrindą informacijos ir žinių vadybos vystymuisi ir klestėjimui. Šis mokslinis magistro darbas bus naudingas tiek mokslininkams, tiek praktikams, o taip pat visiems besidomintiems informacijos ir žinių vadybos tematika teoriniu bei praktiniu aspektais. / The object – information management, knowledge management, the Lithuanian governmental organizations. The main goal of this scientific Master Diploma work – to explore the information and knowledge management in the Lithuanian governmental organizations. Objectives – to uncover the definitions of information and knowledge management; to explore the components of the information and knowledge management; to examine the use of the information and knowledge management in the Lithuanian governmental organizations. Using the analysis or scientific literature and the generalization methods the information and knowledge management were examined in the Lithuanian governmental organizations. It was discovered, that the information and knowledge management are already being used in the governmental organizations, though they are not being properly managed. There are separate departments, responsible for the work of the information and knowledge management’s processes or at least part of them. Despite everything, the true value of the information and knowledge management is not yet recognized by the Lithuanian governmental organizations, though even now there is a steady foundation for the development and prosperity of the information and knowledge management. This scientific work could be useful for those interested into the theory and practices of using the information and knowledge management.

知識是組織中最重要的資源，需要管理方能發揮更大的效益，以提昇組織的競爭優勢。所謂知識管理，就是使既有的知識產生作用，亦即有系統、有組織地應用知識，進而創新知識。在網際網路時代，電子圖書館的發展日漸蓬勃，提供知識流通與利用的良好環境。知識社會中的圖書館除了是知識寶庫之外，也應該積極地使知識發揮更多的作用。本研究即希望應用知識管理的觀念，建立一個具有三項特色的開放式電子圖書館學習與管理的環境：1.提供讀者一個互動式的學習環境；2.讀者可以協助參與管理的工作；3.讀者亦可分享與回饋知識給電子圖書館。 首先，探討電子圖書館知識管理基本架構的主要組成元件，包括：知識工作者、知識倉儲與知識活動，並將知識活動予以流程化，提出知識管理程序。其次，電子圖書館知識管理系統的建置，乃是藉由物件導向軟體工程的系統開發方法，將針對知識工作者的角色分類與知識代理人的模組定義，並探討知識管理程序的使用個案模式與知識倉儲關鍵物件之定義。最後，建立電子圖書館知識管理系統的分析模式，作為電子圖書館知識管理系統雛型建置的基礎。 / constructing a knowledge management environment in digital libraries

Knowledge management (KM) has become a vital process in all types of institutions in our society, institutions that also include academic libraries. Furthermore, academic libraries have become an integral part of the knowledge system. These institutions and academic libraries contribute to knowledge development in the current digital age. This study sought to investigate knowledge management processes at St Paul’s University library and to suggest ways by which these processes may be enhanced in order to promote efficiency and effectiveness in knowledge management. The study was based on knowledge management processes that include knowledge capture, knowledge acquisition, knowledge organisation, knowledge creation, knowledge retention and knowledge sharing as advanced in existing literature. The context of this study was St. Paul’s University Library, the academic library of St. Paul’s University. St. Paul’s University is an academic institution of higher learning based in Limuru Kenya. St. Paul’s University Library was found to be encountering challenges in the implementation and adoption of formal knowledge management processes such as knowledge creation, knowledge application, knowledge retention, knowledge acquisition, knowledge organisation and knowledge sharing. These challenges affect the library’s ability to manage and disseminate knowledge to its different stakeholders. This research thus set out to address these challenges. This was a case study of St. Paul’s University library which involved the collection of qualitative data from study participants through the use of interview guides. In the study, interviews were used to collect data from 10 library management committee members, 20 faculty staff and 20 library staff. These three groups of study participant were purposively selected as the target population for the study because they play a key role in knowledge management enhancement at St. Paul’s University library. Interviews were conducted for all categories of participants separately through face-to-face interview method based on their pre-determined availability. Out of 50 interviewees, only 32 were successfully interviewed. Qualitative data collected were analysed using content analysis. Findings of this study were then deduced from analysis done. From the study, it emerged that all the knowledge management processes under study were utilised albeit to varied degrees. From the study, varied gaps were noted on the various knowledge management processes and the use of ICT in knowledge management. The study recommends that St. Paul’s University Library should fully incorporate all the knowledge management processes and ensure appropriate policies be in place to support knowledge management and also increase effectiveness and efficiency in the library. The study further recommends a survey study on academic libraries to be undertaken on knowledge management processes in Kenya. / Information Science / M. Inf.

Global supply chains (GSCs) are formed with the primary objective of cost minimization. Apart from cost reductions, GSCs also have other benefits like opening up new markets, reduction in the price of the product sold, and increasing production capacity. The benefits of GSCs are significant only when the environment it works in is stable. But in real life, almost all the systems are stochastic. While companies try to globalize their supply chains (SC), it is important to understand and evaluate the risks associated with global expansion. Several risk events arise in global supply chains and efficient management of these probable risk events plays a crucial role. Supply chain risk management (SCRM) is the implementation of strategies to manage both everyday and exceptional risks along the SCs based on continuous risk assessment to reduce vulnerability and ensure continuity. But there is a need to differentiate risk management of domestic and global supply chains due to additional risk elements involved in the functioning of GSCs. COVID-19 pandemic is one such risk event that has disrupted the GSCs of many companies around the world. Hence, the purpose of this study is to examine whether the framework of risk management in global supply chains needs reviewing after the manifestation of the COVID-19 pandemic. To fulfill the purpose, the study is divided into 2 sections. A literature review is done in supply chain management, supply chain risk management using the keywords mentioned below. Interviews were conducted with companies having GSCs. The interviews help in primary data collection for understanding the impact of COVID-19 on GSCs. Questions regarding company background, strategy for RM, the impact of COVID-19 on the GSC, and previous catastrophic impacts & future plans were asked. The collected data is processed and analyzed to arrive at findings. These findings are compared with theory to conclude by answering the research questions.  The findings prove that the existing risk management (RM) framework is sufficient to handle risk events such as pandemics. The benefits of implementing risk monitoring are visible with the comparison of the impact of RM strategies prior to and during the pandemic. Disruptive events such as COVID-19 cannot be completely avoided but can be mitigated. Several risk types occur due to catastrophic events as risk types are interconnected. Hence, all risk types must be evaluated for the RM plan. The impact is also dependent on local restrictions. Hence, it should also be considered in RM plans. Coordination mechanisms and robust strategies have shown that resiliency and flexibility improve and have reduced the impact of COVID-19 both proactively and reactively. So, it shows that the existing RM framework has the capability of mitigating the impacts of future pandemics and does not require updating.

Den här studien har tittat närmare på kommunikationens roll vid kvalitetsutvecklingsprocesser, framförallt när det gäller strategisk kommunikation och i vilken utsträckning det tillämpas internt. Trots den allmänt utbredda vetskapen om att kommunikation är en nödvändig faktor i kvalitetsutveckling är det inte självklart hur och varför strategisk kommunikation ska ingå i kvalitetsutveckling. Studien granskar fyra olika organisationer inom privat och offentlig verksamhet för att ta reda på hur och till vilken grad man involverar kommunikationsavdelningen i arbetet med kvalitetsutveckling. Studien tittar även på varför det ser ut som det gör och vilka konsekvenser förfarandet medför. Då kvalitetsutveckling alltid handlar om någon form av förändring är det särskilt viktigt att arbeta strategiskt med kommunikationen för att bidra till tryggare medarbetare i ett så tidigt skede som möjligt. Det är viktigt att det finns ett starkt stöd hos ledningen och att kommunikationen prioriteras. Studien visar att det behövs mer kunskap, kontinuitet och rutiner för att bedriva ett framgångsrikt strategiskt kommunikationsarbete vid kvalitetsutvecklingsprocesser. / This study has focused on the role of communication in quality development processes, especially in terms of strategic communication and to what extent it is applied internally. Despite the widespread knowledge that communication is a necessary factor in quality development, it is not obvious how and why strategic communication should be included in quality development. The study examines four different organizations within the private and public sector to find out how and to what extent the department of communication is involved in the work of quality development. It examines why it looks like it does and what consequences the procedure entails. As quality development always is about some form of change, it is especially important to work strategically with communication to contribute to the feeling of comfort amongst employees at the earliest possible stage. It is important that there is strong support from the management and that communication is prioritized. The study shows that more knowledge, continuity and routines are needed to conduct successful strategic communication work in quality development processes. / <p>2020-06-26</p>

(English) The thesis examines the influence of information and communication technologies on the automation of library management processes and services as well as their applications, with a key consideration of the environment of the District Scientific Library of the city of Liberec. The introductory chapters briefly describe the development of basic international standards for data processing and communication networks in the world. The following chapters deal with the implementation of automated library management systems and networks in the Czech Republic in the early '90s, including accompanying projects that formed an inseparable part of the development. The development of automated library management processes and services in the District Research Library of the city of Liberec from the 90s till the end of 2010 becomes the core subject hereby examined. This is closely related to the parameters of the selection and application of the library management system, including the specific features thereof, as well as its internal utilization by librarians and its utilization by external users. The external use of the library management system has been evaluated through a survey of the use of online information sources and services sought by and provided to registered users. Taking into account the...