Depressão é um transtorno de humor de alta prevalência e repercussões negativas para o indivíduo do ponto de vista físico, psicológico e social. Entre os múltiplos aspectos da doença ainda pouco investigados está o comportamento expressivo não-verbal que pode indicar emoções, pensamentos e intenções automáticos que ocasionam problemas interpessoais e piora da depressão. O objetivo desta tese foi investigar o papel da comunicação não-verbal como parâmetro para avaliar características diagnósticas, prognósticas e de melhora clínica da depressão. Para tanto, foram usadas técnicas etológicas para observação de: 1) indicadores não-verbais de pacientes deprimidos (em associação com medidas clínicas e neuropsicológicas); e 2) fatores comportamentais de envolvimento não-verbal de pacientes e do entrevistador. A tese foi dividida em duas partes. Na Parte I apresentam-se estudos que enfocam o comportamento de pacientes deprimidos (n=40) submetidos a três diferentes condições de tratamento com Estimulação Elétrica Transcraniana de Corrente Contínua (ETCC). Pacientes foram avaliados no pré (T0) e pós-tratamento (T1) por meio de escalas para mensuração de sintomas depressivos (medidas clínicas); bateria de testes neuropsicológicos; e entrevistas filmadas. A análise das filmagens foi feita com catálogo de registro de frequência de comportamentos nãoverbais de pacientes (etograma), desenvolvido por nosso grupo de pesquisa. Encontramos que silêncio dos pacientes e menos movimentos expressivos faciais e de cabeça relacionam-se a maior intensidade da depressão, sendo que silêncio em T0 prediz pior prognóstico em T1. Mediante melhora clínica, indicadores de emoções negativas decrescem (ex. choro, testa franzida) enquanto de interesse interpessoal aumentam (ex. contato ocular, yes-nooding). Pacientes também apresentam alterações em funções mnêmicas de longo prazo, atencionais e executivas. Mediante melhora clínica, o desempenho aumenta nas tarefas executivas e atencionais. Melhor performance em tarefa de atenção focada em T0, entretanto, associou-se a menos afetos positivos em T1. Os resultados indicam que a depressão compromete o funcionamento afetivo, cognitivo e expressivo dos pacientes e que indicadores não-verbais apresentam padrão mais consistente de associação com medidas clínicas do que variáveis neuropsicológicas. Na Parte II, apresentam-se estudos que enfocam a interação de pacientes deprimidos (n=38) com seu entrevistador (n=1). Pacientes foram submetidos a tratamento medicamentoso e avaliados no pré (T0) e pós-tratamento (T1) por meio de medidas clínicas e entrevistas filmadas. A análise das filmagens foi feita com um etograma de registro de frequência e duração de comportamentos de pacientes e do entrevistador. Encontramos que comportamentos nãoverbais de envolvimento de pacientes (fator Esforço Comunicativo, EC) e do entrevistador (fator Encorajamento, EN) estão associados e aumentam ao longo da interação. O ajuste (convergência) entre EC e EN ao longo da entrevista associa-se com satisfação dos pacientes. EC em T0 prediz redução de afetos negativos em T1 e, após melhora clínica, EC e EN aumentam. Portanto, o comportamento de busca por suporte social associa-se a maior apoio do entrevistador e este aumento de envolvimento pode indicar melhora clínica. O conjunto de achados sugere que a comunicação não-verbal, avaliada com técnicas etológicas, transmite informações relevantes associadas à gravidade, melhora clínica e prognóstico da depressão / Depression is a highly prevalent mood disorder bearing negative consequences for individuals in physical, psychological and social domains. Among the many aspects of the disease which remain poorly understood, the expressive nonverbal behavior of sufferers is an important example: it has been highlighted as an indicator of emotions, automatic thoughts and intentions which can lead to interpersonal problems and worsening of depression. The aim of this thesis is to investigate the role of such nonverbal communication in the evaluation of depression diagnosis, prognosis and clinical response. To this end, we conducted an ethological observation where we analyzed: 1) non-verbal indicators of depressed patients (in combination with clinical and neuropsychological measures), and 2) behavioral factors of nonverbal involvement of patients and their interviewers. This thesis is divided in two parts. Part I presents studies focused on the behavior of patients (n=40) treated with different types of Transcranial Direct Current Stimulation (tDCS). Patients are evaluated before (T0) and after treatment (T1) through clinical scales for the assessment of depressive symptoms, neuropsychological tests, and the analysis of videotaped interviews. The analysis of interviews is based on an ethogram developed by our research group, wherein the frequencies of nonverbal behaviors of patients are registered. We found that silence, as well as low levels of expressive facial and head movements were related to higher depression severity. Silence at T0 also predicted poor prognosis at T1. There was a decrease in the frequency of indicators of negative emotions (e.g. crying, frowning) and increase in pro-social indicators (e.g. eyes contact, yes-nooding) upon clinical improvement. Patients also showed alterations in long-term memory, attention and executive functions. Their performance increased in executive and attentional tasks, upon clinical improvement. However, a better performance in the focused attention task at T0 was associated with less positive affect at T1. The results indicate that depression affects the patients emotional, cognitive and expressive functioning. In addition, non-verbal indicators showed a more consistent pattern of being associated with clinical measures than with neuropsychological measures. In Part II, we show studies focused on the interaction of depressed patients (n=38) with their interviewer (n=1). Patients treated with psychopharmacotherapy were evaluated before (T0) and after treatment (T1) through clinical scales, and videotaped interviews. Interviews were analyzed through the use of an ethogram which considers frequency and duration of both patients and interviewer behaviors. We found that nonverbal behaviors of involvement of patients (Speaking Effort factor, SE) and their interviewer (Encouragement factor, EN) were correlated and both of them increased during the interaction. The adjustment (convergence) between SE and EN during the interview was associated with patient satisfaction. SE at T0 predicted a reduction of negative affect at T1. Additionally, both factors increased after clinical improvement. Therefore, the support seeking behavior is associated with support giving behavior of the interviewer. The increase of both involvement behaviors may therefore indicate clinical improvement. Taken together, these findings suggest that nonverbal communication, when evaluated by ethological techniques, can convey important information on the severity, prognosis and amenability to clinical improvement of depression

Esta pesquisa parte da visão da criança como agente ativo de seu próprio desenvolvimento. Buscou-se investigar a interação criança-criança, os processos formadores de \"cultura\" no grupo de brinquedo e o papel dos modos de comunicação verbal e não-verbal nestes processos de co-construção de significados compartilhados. Foram estudados os estilos de brincadeiras das crianças, as parcerias preferenciais entre elas e as mudanças nas formas de comunicação durante o período estudado. Os sujeitos foram crianças de 1 a 3 anos de idade, acompanhados semanalmente, durante 1 ano e meio, numa creche em São Paulo. Foram realizadas filmagens das crianças em momentos de atividade lúdica livre (com pouca interferência das educadoras), utilizando-se os métodos de amostragem \"focal\" e \"varredura instantânea\". Além disso, foram feitas sessões de observação semicontrolada, filmando-se, separadamente, duplas de crianças com maior ou menor afinidade social, brincando com 10 pares de objetos pré-selecionados. Os resultados mostram que as crianças comunicaram-se mais entre si do que com adultos, tanto de modo verbal quanto não-verbal. Do período inicial de coleta de dados para o final, houve uma diminuição significativa de comportamentos não-verbais indicativos de comunicação e um aumento significativo de episódios de verbalização. No período inicial, houve uma freqüência significativamente maior de verbalizações em contextos de interações agonísticas e imperativas, e no período final houve uma freqüência significativamente maior de verbalizações de convite para interação. Verificou-se um aumento da comunicação verbal quando as crianças estavam com idades entre 1 ano e 10 meses (a mais nova) e 2 anos e 6 meses (a mais velha). Quanto ao comportamento não-verbal, as crianças se comunicaram mais por olhares e expressões faciais, no entanto, no período inicial houve uma freqüência significativamente maior de vocalizações, no período intermediário houve uma freqüência significativamente maior de gestos e acenos e, no período final, de imitações. A imitação foi considerada como um meio das crianças compartilharem significados e de iniciarem ou manterem interações sociais. A situação de duplas foi favorecedora de episódios de imitação e ocorreu maior freqüência de interações sociais após imitação principalmente quando as crianças estavam com idades próximas a 3 anos. Em relação aos estilos de brincadeiras, duplas com maior afinidade social apresentaram freqüência significativamente maior de brincadeiras de contingência social do que duplas com menor afinidade; duplas formadas apenas por meninas brincaram mais de faz-de-conta, duplas formadas somente por meninos brincaram mais de brincadeiras paralelas e duplas mistas brincaram mais de brincadeiras do tipo \"física\". Quando em grupo, as meninas brincaram mais com outras crianças do que sozinhas, diferentemente dos meninos. Foram identificadas e descritas qualitativamente algumas formas de brincadeiras particulares do grupo estudado. A conclusão foi que crianças dessa faixa etária são capazes de construir e compartilhar significados no grupo, mesmo antes de dominarem a comunicação verbal. Porém, também há indícios de que a fala facilite os processos de compartilhamento e persistência de significados no grupo e favoreça o aumento da complexidade das brincadeiras entre as crianças. / This research is based on the view of the child as an active agent of his/her own development. It aimed to investigate the child-child interaction, the processes of \"culture\" creation within the playgroup and the role of verbal and nonverbal forms of communication in those processes of joint construction of shared meanings. The style of the children\'s play, the preferential partnerships between them and the changes in the forms of communication during the study period were examined. The subjects were 1-to-3-year-old children, weekly monitored over a year and a half at a daycare center in São Paulo. The children were videorecorded during free-play activity (with little interference from the educators), and the \"focalsubject\" and \"scan-sampling\" methods were used. In addition, semi-controlled observation sessions were conducted, and pairs of children with greater or smaller social affinity were separately recorded playing with ten pairs of pre-selected objects. Results show that the children communicated more between themselves than with adults, both verbally and nonverbally. From the period the data started to be collected to the end of the study, a significant decrease in nonverbal behaviors indicative of communication and a significant increase in verbalization episodes were observed. A significantly higher frequency of verbalizations in contexts of agonistic and imperative interactions was observed in the initial period, whereas a significantly higher frequency of verbalizations of invitation to interaction was observed in the final period. The verbal communication increased when the children were 1 year and 10 months old (youngest child) to 2 years and 6 months old (oldest child). As for nonverbal behavior, the children\'s communication was predominantly through looks and facial expressions, however there has been a significantly higher frequency of vocalizations in the initial period, a significantly higher frequency of gestures and nods and waves in the intermediary period and of imitations in the final period. Imitation was considered a means through which children share meanings and start or maintain social interactions. The situation of pairs favored episodes of imitation and social interactions were more frequent after imitation mainly when the children were near 3 years of age. Concerning play styles, pairs with greater social affinity produced a significantly higher frequency of social-contingency play than pairs with smaller affinity; pairs formed only by girls did more make-believe play, pairs formed only by boys did more parallel play and mixed pairs did more \"physical\" play. When the girls were in group, they played more with other children than when they were alone, differently from the boys. Some forms of play particular to the studied group were identified and qualitatively described. The research concluded that children in this age bracket are able to build and share meanings within the group, even before mastering the verbal communication. However, there are also signs that the speech facilitates the sharing processes and the persistence of meanings within the group and leads to more complex play between the children.

The diploma thesis deals with culture of spoken language among pupils at second stage of elementary school. The theoretical part is focused on rhetoric, phonetics, syntax or stylistics. The thesis also includes a part about division of vocabulary. The last two chapters of the theoretical part deals with nonverbal communication and it also includes some specific features of spoken language. The research part contains analyses of speeches that were done by six pupils of ninth grade of elementary school. Prepared an unprepared speeches were analysed from phonetic, morphological, lexical and syntactic point of view. Nonverbal communication was also evaluated.

<p>AbstractAuthors: Åsa Höjer, Karl WijkmarkTitle: The intercultural communicator. A study of cultures’ influence on communication.Level: BA Thesis in Media and Communication StudiesLocation: University on KalmarLanguage: SwedishNumber of pages: 67Date of seminar: 2009-01-15Advisor: Jens CavallinKey words: Intercultural communication, culture, Hofstede´s cultural dimensions, anxiety and uncertainty, self-confidence, high and low context, verbal and nonverbal communication, Telenor, Pakistan, Scandinavia.Case company: TelenorPurpose: The purpose of this study is to investigate what cultural differences, regarding communication, that are present between Scandinavia and Pakistan. Furthermore the purpose is to illustrate which factors that are important for personnel working for Telenor, that are about to work in a foreign culture, in order to create effective intercultural communication.Methodology: The following study is a case study that has used a qualitative methodology with interviews conducted via e-mail. To be able to interpret and understand human experiences and situations a hermeneutical approach has been taken. Since we have had existing theories which has enabled us to look and test the “real world” a deductive approach has been used.Theoretical perspectives: As a basis for this study lies a cultural theory with focus on Hofstede´s study of specific cultures within nations. Furthermore, theories within the intercultural communication´s area such as stereotypes, high and low context communication, verbal and nonverbal communication have been used. Finally a theory regarding anxiety and uncertainty was applied.Conclusions: By studying the Pakistani culture that is characterized by collectivism, a large power distance and high context communication where the messages are implicit, this study has established that communication is carried out in a rather different way than in Scandinavia. Besides having basic knowledge about the foreign culture, and thereby be able to manage and avoid misunderstandings in the communication, this study has established thatan individual´s personality has a big influence on the effectiveness of the intercultural communication. The person´s cultural background together with his/her individual traits and values creates a personal communication-pattern that is more or less suitable in the intercultural communication encounter.</p>

This thesis studies the non-verbal communication such as the body language in the context of a trade show. The non-verbal communication is one of the primary conveyors of messages and trade shows are one of the major channels were firms attract new customers. However the combination of trade shows and non-verbal communication is overlooked. The method consists of interviews with visitors and observations of the booths and the visitors. The setting was chosen as the annual Hannover Messe were five booths of Swedish firms were studied. The result indicates that firms can further improve their body language. Suggested improvements involve to not having the sales representative work in the booth. This is remarked as a taboo by authors within the area; still this action commonly occurs.  The booth design plays a prominent role in the visitor interactions so does the staffing. The way to approach a visitor is not differing much between the booths in the study however there are three possible ways to physically approach visitors as a sales representative. The best way has not been established and the visitor interviews gave a mixed result regarding this matter. Although the best way is not found all observed booths missed out on dialogs with prospective customers much due to that full attention was not directed towards the visitors. The authors want to emphasis on the adaptation towards visitor as an important pawn in the exhibiting, some sales representatives automatically does this.

Syfte: Syftet med studien är att undersöka hur interpersonell beröring från en anställd, i form av ett handslag, förändrar kundens uppfattning av shoppingupplevelsen. Vidare ämnar studien att väcka intresse för ämnet likväl som att ge rekommendationer för vidare forskning av det taktila sinnets och den interpersonella beröringens betydelse i marknadsföringssammanhang. Metodik: Studien är utförd genom en kvantitativ undersökningsmetod med ett deduktivt angreppssätt. Ett teoretiskt ramverk presenteras, utifrån vilket hypoteser i sin tur har formulerats. För att kunna testa de framtagna hypoteserna har ett fältexperiment utförts på Teknikmagasinet i Kalmar. Utifrån analyser av resultaten har generella slutsatser dragits, vilka ligger till grund för rekommendationer för framtida forskning inom ämnet sinnesmarknadsföring med fokus på det taktila sinnet och interpersonell beröring. Resultat: Studiens resultat visar vidare att interpersonell beröring, i form av ett handslag, påverkar shoppingupplevelsen på ett positivt sätt. Detta har dock ej kunnat säkerställas statistiskt. Resultaten visar vidare att ett handslag är en generellt accepterad form av interpersonell beröring inom social serviceinteraktion. Detta öppnar upp för möjligheten att implementera gesten i detaljhandelssammanhang, särskilt i interaktion mellan individer av manligt kön. / Purpose: The purpose of this study is to examine how interpersonal touch, in the form of a handshake from an employee, changes the customers evaluation of the shopping experience. Furthermore, this study intends to raise an interest for the subject as well as give recommendations for further research on the importance of both the tactile sense and interpersonal touch within the marketing context. Methodology: This study has been conducted through a quantitative research method, with a deductive approach. A theoretical framework is presented, from which hypotheses has been formulated. In order to test the formulated hypotheses, a field experiment has been conducted at Teknikmagasinets store in Kalmar. Based on the analysis of the results, general conclusions were drawn which is the basis of our recommendations for further research within the subject of sensory marketing, focusing on the tactile sense and interpersonal touch. Findings: The results of the study show that interpersonal touch, in the form of a handshake, affects the shopping experience in a positive way, although this is not statistically significant. The results further show that a handshake is a generally accepted form of interpersonal touch in social service interactions. This opens up for the possibility of implementation of the gesture within retail contexts, particularly within interactions between individuals of the male sex.

AbstractAuthors: Åsa Höjer, Karl WijkmarkTitle: The intercultural communicator. A study of cultures’ influence on communication.Level: BA Thesis in Media and Communication StudiesLocation: University on KalmarLanguage: SwedishNumber of pages: 67Date of seminar: 2009-01-15Advisor: Jens CavallinKey words: Intercultural communication, culture, Hofstede´s cultural dimensions, anxiety and uncertainty, self-confidence, high and low context, verbal and nonverbal communication, Telenor, Pakistan, Scandinavia.Case company: TelenorPurpose: The purpose of this study is to investigate what cultural differences, regarding communication, that are present between Scandinavia and Pakistan. Furthermore the purpose is to illustrate which factors that are important for personnel working for Telenor, that are about to work in a foreign culture, in order to create effective intercultural communication.Methodology: The following study is a case study that has used a qualitative methodology with interviews conducted via e-mail. To be able to interpret and understand human experiences and situations a hermeneutical approach has been taken. Since we have had existing theories which has enabled us to look and test the “real world” a deductive approach has been used.Theoretical perspectives: As a basis for this study lies a cultural theory with focus on Hofstede´s study of specific cultures within nations. Furthermore, theories within the intercultural communication´s area such as stereotypes, high and low context communication, verbal and nonverbal communication have been used. Finally a theory regarding anxiety and uncertainty was applied.Conclusions: By studying the Pakistani culture that is characterized by collectivism, a large power distance and high context communication where the messages are implicit, this study has established that communication is carried out in a rather different way than in Scandinavia. Besides having basic knowledge about the foreign culture, and thereby be able to manage and avoid misunderstandings in the communication, this study has established thatan individual´s personality has a big influence on the effectiveness of the intercultural communication. The person´s cultural background together with his/her individual traits and values creates a personal communication-pattern that is more or less suitable in the intercultural communication encounter.

Das Ziel der vorliegenden Arbeit besteht darin, den Wert der nonverbalen Ausdrucksmittel für einen erfolgreichen Kommunikationsverlauf zu verdeutlichen und aufzuzeigen, welche Rolle Geschlecht und soziale Hierarchie in der nonverbalen Kommunikation spielen und in welchem Maße sie eine Interaktion beeinflussen können. Als Untersuchungsgegenstand fungiert das nonverbale Verhalten des ecuadorianischen Präsidenten Rafael Vicente Correa Delgado, wobei der Fokus auf den Faktoren Geschlecht und soziale Hierarchie und deren Ausdruck in der nonverbalen Kommunikation liegt. Die Durchführung der Untersuchung erfolgt anhand des medial inszenierten Abbildes von Rafael Correa, das ihn in einer diskursiven Beziehung darstellt, d.h. Aufzeichnungen politischer Debatten und Interviews, die auf internationaler Ebene stattgefunden haben. Bei der Auswahl des Untersuchungsgegenstandes wird Wert auf Verschiedenheit der Konstellationen der Interaktionspartner (Status und Geschlecht) gelegt, um einen Vergleich des nonverbalen Verhaltens zu ermöglichen. Es ergeben sich für die vorliegende Arbeit folgende Hauptfragen, die es mit Hilfe der Untersuchung zu beantworten gilt: Inwieweit spiegelt das nonverbale Verhalten des ecuadorianischen Präsidenten Rafael Correa in einer Interaktion seine soziale Hierarchie wider und weist geschlechtsspezifische Züge auf? Variiert je nach sozialer Hierarchie und Geschlecht seiner Interaktionspartner das nonverbale Verhalten des ecuadorianischen Präsidenten Rafael Correa in einer Interaktion? Im Rahmen dieser Fragestellung ergeben sich ferner folgende Nebenfragen: In welcher Beziehung steht das nonverbale Verhalten des ecuadorianischen Präsidenten Rafael Correa zum verbalen Verhalten? Harmonieren diese zwei Ebenen miteinander, ergänzen sie sich oder widersprechen sie sich? Inwieweit zeigt sich die kulturelle Prägung im nonverbalen Verhalten Rafael Correas? Die Auswertung des nonverbalen Verhaltens Rafael Correas in asymmetrischer und in symmetrischer Beziehung macht deutlich, dass sowohl das Geschlecht als auch die soziale Hierarchie der Interaktionspartner Einfluss auf den Charakter und den möglichen Verlauf einer Interaktion nehmen. Anhand des Vergleichs des nonverbalen Verhaltens Correas in verschiedenen Konstellationen wird deutlich, dass das nonverbale Verhalten des Präsidenten von der sozialen Hierarchie und dem Geschlecht seiner Interaktionspartner nicht abhängig ist und somit nicht variiert. Die verbale und nonverbale Ebene ergänzen sich und weisen keine Widersprüchlichkeit auf. Es sind nur wenige kulturspezifische Verhaltensweisen des Präsidenten zu beobachten.

The following thesis highlights intercultural misunderstandings that can occur due to different semantic values of emblems, a gesture generally defined as having an accepted verbal translation in a certain culture or community. To illustrate such problems, the semantic meanings of sixteen emblems in Colombia and Germany are analyzed. Misunderstandings caused by the use of these emblems are then explained from a communicative point of view, using Austin’s speech-act theory.

Diss. (sammanfattning) Stockholm : Karol. inst., 2003. / Härtill 5 uppsatser.