Submitted by João Luís Corradini Quaglia (joaoluiscq@gmail.com) on 2014-08-22T17:13:22Z No. of bitstreams: 1 Dissertação_João Luís Corradini Quaglia_final.pdf: 1105096 bytes, checksum: c1efb596b83ac47821901bd42fe12021 (MD5) / Approved for entry into archive by PAMELA BELTRAN TONSA (pamela.tonsa@fgv.br) on 2014-08-22T17:19:13Z (GMT) No. of bitstreams: 1 Dissertação_João Luís Corradini Quaglia_final.pdf: 1105096 bytes, checksum: c1efb596b83ac47821901bd42fe12021 (MD5) / Made available in DSpace on 2014-08-22T17:48:42Z (GMT). No. of bitstreams: 1 Dissertação_João Luís Corradini Quaglia_final.pdf: 1105096 bytes, checksum: c1efb596b83ac47821901bd42fe12021 (MD5) Previous issue date: 2014-06-25 / Práticas em gestão de projetos (GP), apesar de amplamente difundidas, utilizadas e pesquisadas, não garantem o desempenho (sucesso) do projeto em suas entregas em tempo e custos conforme planejamento. Observa-se que, apesar do uso extensivo de práticas de GP, falhas em relação ao atendimento do cronograma e orçamento são amplamente relatadas. Portanto, este trabalho tem como objetivo principal analisar a influência das práticas de gestão de projetos e do objetivo de desempenho no Comportamento de Cidadania Organizacional (OCB) da equipe de projetos. As dimensões que compuseram o OCB foram: Ajuda, Iniciativa e Compliance. Para testar a relação entre os fatores de práticas de GP (incipientes ou avançados) e objetivo de desempenho (normal ou desafiador) no comportamento da equipe foi utilizada a metodologia do experimento baseado em cenários (SBRP experiment). A amostra contou com 216 alunos de graduação e pós-graduação em administração. O estudo mostrou que a utilização de práticas em gestão de projetos não influenciou o Comportamento de Cidadania Organizacional da equipe de projetos. Entretanto, o objetivo de desempenho nas dimensões de tempo e custos influenciou o Comportamento Cidadão da equipe de projetos. Além desses resultados, a pesquisa mostrou que características pessoais, como experiência em liderar projetos, influenciou a propensão em aumento do comportamento cidadão mediante uma remuneração adicional. Como contribuição adicional este estudo mostra que existem diferenças de resultados nos diferentes grupos de respondentes (alunos de graduação e pós-graduação em administração), conforme encontrado em outros estudos. A utilização do experimento também foi um diferencial metodológico, em virtude de sua ainda baixa utilização em gestão de operações. Finalmente, este estudo também identificou as principais práticas utilizadas na gestão de projetos. / Practices in project management (PM), although widely disseminated, utilized and researched, do not guaranteee the project performance (success) in their deliveries on time and costs as planned. It is observed that, despite the extensive use of PM practices, failures to meet the schedule and budget are widely reported. Thus, this thesis aims to analyze the influence of PM practices and performance targets on the project team's Organizational Citizenship Behavior (OCB). The dimensions that composed OCB were: Help, Initiative and Compliance. To test the relationship between the factors of PM practices (incipient or advanced) and performance targets (ordinary or challenging) in team behavior, the scenario-based role-playing experiment (SBRP experiment) was used, as research methodology. The sample consisted of 216 undergraduate and post graduate students in business administration. The research showed that the use of practices in project management did not influence the project team’s Organizational Citizenship Behavior (OCB). However, performance targets in time and costs influenced the project team’s OCB. In addition to these results, the research showed that personal characteristics, such as experience as project manager, influenced the propensity for increasing OCB based on additional payment. As an additional contribution this study shows that there are differences in the results for different groups of respondents (undergraduate and post graduate students in business administration), as found in other studies. The use of the SBRP experiment was also a methodological advantage, seeing that is has not been widely used in operations management. Finally, this study also identified key practices in project management.

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Framväxten av sociala mediers etablering i samhället har bidragit till att individers dagliga användning har ökat. Det har resulterat i att användarbeteenden har förändrats och att sociala medieplattformar numera kan användas för att främja karriären. En plattform som används för att framställa en professionell identitet inför andra är den sociala nätverksplattformen LinkedIn. Dock har det framkommit att det är svårare för universitetsstudenter att framställa en professionell identitet på plattformen, vilket påverkar möjligheten att bli upptäckt av rekryterare. Studien har därför ämnat att undersöka och skildra mötet i förstadiet av en rekryteringsprocess mellan universitetsstudenter och rekryterare på LinkedIn. Syftet har varit att rama in det förväntade rollagerandet på plattformen och besvara frågeställningen: “Vilka faktorer ligger till grund för universitetsstudenters professionella identitetsskapande i mötet med rekryterare på LinkedIn?”. Studien har av den anledningen tillämpat en kvalitativ forskningsstrategi och utfört sju semistrukturerade intervjuer, varav fyra med universitetsstudenter samt tre med rekryterare. Dessutom har ett teoretiskt ramverk för identitetsskapande tillämpats med syftet att undersöka de faktorer som ligger till grund för universitetsstudenternas professionella identitetsskapande i mötet med rekryterare på LinkedIn. I studiens resultat kunde fyra faktorer identifieras och skildras. Faktorerna är: konstruktion av framställning på front-stage, osäkerhet i framställningen, den idealiserade framställningen samt den sociala normen. Det råder olika uppfattningar mellan rekryterare och universitetsstudenters gällande den professionella framställningen som förväntas av universitetsstudenter och som berör ideal, sociala normer, stigman och okända observatörer på LinkedIn. / The emergence and establishment of social media in society have increased individuals' daily use. As a result, user behaviors have changed, and social media platforms allow individuals to advance their careers. One platform used to present a professional identity is the social networking platform LinkedIn. However, it has appeared to be more difficult for university students to present a professional identity on the platform, which affects the possibility of being discovered by recruiters. Therefore, the study aims to investigate and describe the meeting between university students and recruiters on LinkedIn in the pre-stage of a recruitment process. The purpose has been to frame the expected role-playing on the platform and answer the question: "What factors underlie university students' professional identity creation in the meeting with recruiters on LinkedIn?". For this reason, the study has applied a qualitative research strategy and conducted seven semi-structured interviews, four with university students and three with recruiters. In addition, the study applied a theoretical framework for identity creation. The purpose was to examine the factors that form the foundation of university students' professional identity creation in the meeting with recruiters on LinkedIn. The study identified and described four factors. The factors are the creation of front-stage presentation, uncertainty in the presentation, the idealized presentation, and the social norm. In addition, there are various perceptions between university students and recruiters of the professional presentation expected of university students, which affects the ideals, social norms, stigma, and the unknown audience on LinkedIn.

In conclusion, the results of the theoretical and empirical parts of the work, as well as conclusions on the hypotheses put forward, the practical significance of the study. Part of the research results is reflected in the article of the Higher Attestation Commission “Analysis of communicative strategies of personnel in roleplaying”, as well as at the conference “Psychology: from theory to practice”. / В работе исследуется взаимосвязь коммуникативных стратегий и игровой результативности хоккеистов