Denna studie har sin grund i ett uppdrag från Trafikverket med avsikt att förbättra kompetensutvecklingen inom organisationen. Idag bygger grundutbildningen för operativa tjänster på traditionella teorier kring lärande. Utgångspunkten för vår studie är att det krävs mer forskning kring hur organisationer kan arbeta med att integrera ett flexibelt lärande vid kompetensutveckling. Syftet med denna studie är således att beskriva hur en statlig myndighet kan arbeta för att integrera ett flexibelt lärande i grundutbildningen för operativ tjänst. I studiens teoridel presenteras teorier kring flexibelt lärande, lärmiljöer, kompetensutveckling, olika utbildningsmetoder som exempelvis e-learning och flipped classroom, effekter av utbildning, hur vuxna lär samt teorier kring lärstilar. Metoden utgår från kvalitativ metod i form av en fallstudie. Semistrukturerade intervjuer har genomförts med sex respondenter från Trafikledningscentralen i Gävle, varav fyra tågklarerare och två instruktörer. Resultatet tyder på att respondenterna generellt sett är nöjda med dagens grundutbildning för operativ tjänst men att dagens utformning saknar utrymme för flexibelt lärande. Det har även framkommit faktorer som ansågs främja lärandet, exempelvis gruppens betydelse för lärandet samt vikten av praktik. Slutsatser som tagits baserat på resultatanalysen är att Trafikverket bör se över vissa områden vid utvecklingen av grundutbildningen för operativ tjänst samt vid implementerandet av ett flexibelt lärande. Trafikverket bör skapa förutsättningar för den tysta kunskapen att förmedlas i virtuella lärmiljöer, de bör identifiera styrkor och svagheter med dagens IT-baserade utbildningsformer och ta hänsyn till resultatet vid en vidareutveckling av grundutbildningen. Vidare bör Trafikverket öka användandet av simulatorer som en del i att uppnå ett flexibelt lärande och slutligen bör de ta tillvara på de faktorer som medarbetarna uppskattar med utbildning och implementera dessa i IT-baserade utbildningar för att uppnå effektiv e-learning. / This study is based on an assignment from Trafikverket with the intention of improving the competence development within the organization. Basic education for operational services builds currently based on traditional theories of learning. The starting point for our study is that more research is required on how organizations can work to integrate flexible learning in skills development. The aim of this study is to describe how a government agency can work to integrate flexible learning in basic education for operational service. The theoretical part presents theories about flexible learning, learning environments, skills development, various education methods such as e-learning and flipped classroom, effects of education, how adults learn and theories about learning styles. The method is based on a qualitative method in the form of a case study. Semi-structured interviews have been conducted with six respondents from the Traffic Management Center in Gävle, including four trainers and two instructors. The result indicates that respondents generally are satisfied with the basic education for operational service, but the design lacks scope for flexible learning. We have identified factors that were considered to promote learning, such as the importance of the group and the internship. The conclusions taken based on analysis of the result are that Trafikverket should review some areas in the development of basic education for operational service and in the implementation of flexible learning. Trafikverket should create conditions for the tacit knowledge to be communicated in virtual learning environments, they should identify strengths and weaknesses with today's IT-based forms of education and consider the results of further development of basic education. Furthermore, Trafikverket should increase the use of simulators as part of achieving flexible learning and finally they should take advantage of the factors that employees appreciate in the education and implement them in IT-based education to achieve effective e-learning.

Essa pesquisa buscou compreender o papel que os trabalhadores de chão de fábrica, aqueles com pouca ou nenhuma qualificação e que trabalham diretamente no processo produtivo, tiveram para o progresso da indústria química de São Paulo. Para isso, realizamos uma retrospectiva da história da industrialização desse setor, bem como dos diferentes estágios de interação entre a gerência e os operários. Contamos com pesquisas de diferentes áreas do conhecimento, bem como de documentação primária e história oral. Com isso, buscamos dar luz a essa personagem e perceber como o seu papel se alterou no decorrer do tempo, sem nunca deixar de ser relevante para uma História da ciência, da técnica e do trabalho, inserida em uma perspectiva social. / The main purpose of this research is to understand the role that blue collar workers, those ones with little or no qualifications that work directly in the production process, had in the progress of the chemical industry of São Paulo. To get there, a retrospective of the history of industrialization in this sector has been done, as well as the different stages of interaction between management executives and workers. In the research, studies from different areas of knowledge were used as well as primary documents and oral history. This research tries to focus these actors and understands the changes on their role over the time, always relevant to the history of science, technology and labor in a social perspective.

Made available in DSpace on 2016-04-25T16:44:57Z (GMT). No. of bitstreams: 1 Laura Gallucci.pdf: 446325 bytes, checksum: 24d272ec328a59fb171cf8634ffa23e6 (MD5) Previous issue date: 2007-05-08 / Knowledge management has most frequently been studied focusing on the explicit knowledge and technological support, and has been perceived as a logical evolution of traditional information systems. Deriving from this view, it has been implemented mainly by companies which operations demand high technology. This way to perceive knowledge management tends to exclude organizations in which tacit knowledge is the main asset, as it occurs at colleges and universities; these organizations fit the concept of knowledge companies , because their main goals are create, manage and disseminate knowledge, their services are mainly intangibles and their quality is directly linked to quality and knowledge (mainly tacit) kept it as individual intellectual capital, in their teachers mind. Adding to this scenery the fast raising of competition in private colleges and universities in Brazil, it s possible to observe the implementation of knowledge management in these teaching institutions as a key-factor to guarantee their survival and competitivity, because of it contribution to increase the quality of teaching services offered. According to this situation, the goal for this dissertation is to establish the main basis for a knowledge management model, specially developed to supply colleges and universities characteristics, and have their focus on sharing knowledge (mainly tacit, but also explicit) among the members of their teaching staff. To reach the proposed goal, two research questions has been explored: which should be the basis to the model and which are the internal conditions for higher education institutions that increase or decrease the probability for a knowledge management model to be successfully implemented. In the search for a conceptual deepening related to research questions, an historical method was used, reviewing concepts and theories about knowledge management in the last fifty years, and the comparative method, with the analysis of different bibliographic sources, followed by selection of the most suitable to this work goal. To reinforce the applicability of knowledge management models to organizations reality, the methodological procedure also included the selection and analysis of real cases, studies and researches with three focuses: knowledge management in business, knowledge management in higher education institutions and the impact of loss of main collaborators in the intellectual institutional capital. The resulting model contains the main basis to implement knowledge management in higher education institutions and supplies particularities for an important part of these institutions, which culture does not stimulate the sharing of knowledge and which are not willing to make significant investments in innovations that can t have their effectiveness proved beforehand / A Gestão do Conhecimento tem sido estudada, com maior freqüência, focando o conhecimento explícito e o suporte tecnológico, sendo percebida como uma evolução lógica dos tradicionais sistemas de informação. Em decorrência dessa visão, ela vem sendo implementada, sobretudo, por empresas cujas operações estão ligadas à tecnologia de ponta. Esta forma de perceber a Gestão do Conhecimento tende a excluir organizações em que o conhecimento tácito é o principal ativo, como ocorre nas instituições de ensino superior; estas se enquadram no conceito de empresas do conhecimento , pois suas principais funções são gerar, gerir e disseminar conhecimento, seus serviços têm alto grau de intangibilidade e sua qualidade está diretamente ligada à qualidade e ao conhecimento (principalmente tácito) armazenado sob a forma de capital intelectual individual na mente de seus professores. Somando-se a este quadro o aumento acelerado da concorrência no setor do ensino superior privado no Brasil, pode-se perceber a implementação da Gestão do Conhecimento nessas instituições de ensino como um fator-chave para garantir sua sobrevivência e sua competitividade, por sua contribuição para aumentar a qualidade dos serviços educacionais prestados. Face ao cenário apresentado, o objetivo desta dissertação é estabelecer as principais bases de um modelo de Gestão do Conhecimento especialmente desenvolvido para atender às características das instituições de ensino superior, e cujo foco está no compartilhamento de conhecimento (sobretudo tácito, mas também explícito) entre os membros de seu corpo docente. Para atingir o objetivo proposto, duas questões de pesquisa foram exploradas: quais devem ser as bases do modelo e quais são as condições internas às instituições de ensino superior que aumentam ou reduzem a probabilidade de que um modelo de Gestão do Conhecimento seja implementado com sucesso. À busca de um aprofundamento conceitual em relação às questões de pesquisa, utilizou-se o método histórico, com a revisão de conceitos e teorias sobre Gestão do Conhecimento nos últimos cinqüenta anos, e o método comparativo, com a análise e a seleção das fontes bibliográficas mais adequadas à finalidade deste trabalho. Para reforçar a aplicabilidade de modelos de Gestão do Conhecimento à realidade das IES, o procedimento metodológico também incluiu a seleção e a análise de casos reais, estudos e pesquisas com três focos: a Gestão do Conhecimento em empresas comerciais , a Gestão do Conhecimento em instituições de ensino superior e o impacto da perda de colaboradoreschave no capital intelectual institucional. O modelo resultante contém as principais bases para a implementação da Gestão do Conhecimento em instituições de ensino superior e atende às particularidades de boa parte dessas instituições, cuja cultura não estimula o compartilhamento do conhecimento e que não se dispõem a fazer investimentos significativos em inovações cuja eficácia não possa ser comprovada de antemão

Att arbeta i projekt är en allt vanligare arbetsform som tillskrivs vara mer effektiv än den traditionella. Trots detta har projektorganisationer svårt att dra lärdomar av tidigare misstag, därför riskeras de att återupprepas i andra projekt. Det finns påtagliga brister i inhämtningen av kunskap från tidigare projekt, men också i lagrandet av dessa erfarenheter. Utvärdering är ett verktyg som syftar till att reflektera och samla in erfarenheter och kunskaper som genererats i ett projekt. Det är också en förutsättning för att de ska kunna vidareförmedlas. Syftet med studien är därför att ta reda på hur en projektorganisation använder sig av utvärdering för lärande mellan projekt. För att genomföra detta kontaktades en multinationell projektorganisation som hädanefter kallas CS. Vi genomförde en fallstudie där både intervjuer med projektledare och utvärderingsmaterial inhämtades. Det empiriska materialet analyserades och jämfördes med den teoretiska referensramen vilket resulterade i två modeller. Den första modellen beskriver det inter-projektuella lärandet som ligger till grund för kunskapsutbytet mellan projekt. Den andra modellen visar mer ingående utvärderingens kritiska punkter från ett projekt till ett annat. Studien stärker att utvärdering och lärande mellan projekt är ett eftersatt område i projektorganisationer. De uppfattas ofta som tråkiga, ostrukturerade och som att de saknar mottagare. Även andra kritiska punkter i processen som är vitala för att kunskap ska spridas mellan projekt har uppmärksammats. De är att ledningen stöttar genomförandet och inhämtandet av tidigare utvärderingsmaterial, att databasen är användarvänlig och att nätverk aktivt används. En reflekterande utvärdering bidrar till utökad individuell kunskap, men även utförligare dokument som kan lagras i organisationen. Detta är något som långsiktigt leder till kunskapsutveckling för organisationer. Studien visar också att kunskapsspridningen mellan parallellt pågående projekt varken prioriteras i forskning eller inom organisationer. Det finns däremot stor utvecklingspotential inom detta område. / Program: Civilekonomprogrammet

Democracy has been encountering an increasing number of critics. Whether it comes from a sympathy for autocrats, free-markets, or the more knowledgeable, this increasing democratic scepticism often takes an epistemic form. Democracy's critics argue that democratic procedures and institutions are unlikely to make good decisions or produce good outcomes in terms of justice or the common good, and should, therefore, be restricted if not completely rejected in favour of its more able alternatives. In the face of such scepticism, this thesis develops an epistemic theory of deliberative democracy. This theory has two principal aims. The first is to analyse and define the epistemic properties of deliberative democracy, and the second is to clarify the possible role epistemic values can play in a wider justification of democratic rule. In accordance with the first, the thesis analyses the ability of deliberative democratic institutions to make good or correct decisions in comparison to a broad range of prominent alternatives. These include traditional rivals such as autocracy and aristocracy, but also more modern and less considered alternatives such as free-markets, limited epistocracy and forms of technical calculation. Through these comparisons, it is argued that we have no good or clear epistemic reason to reject democracy. Deliberative democracy is found to be epistemically superior to many of its alternatives and epistemically equivalent to even its best competitors. The thesis, therefore, mounts a strong reply to democracy's epistemic sceptics. The analysis, however, also helps clarify which form of deliberative democracy is epistemically most valuable, pointing to the value systems approaches which give a prominent role to direct citizen deliberation. The epistemic theory of deliberative democracy also aims to clarify what role epistemic values can play in a wider justification of democratic rule. The thesis argues that deliberative democracy is epistemically superior to many of its rivals and no worse epistemically than even its best alternatives. This suggests that although epistemic values cannot mount a stand-alone defence of democracy, democrats would only be required to defend very weak non-epistemic values to produce a mixed justification. Far from being 'rule by the incompetent many' and therefore highly reliant on procedural values, the thesis will demonstrate that epistemic values can carry significant weight in an argument for democratic rule.

Essa pesquisa buscou compreender o papel que os trabalhadores de chão de fábrica, aqueles com pouca ou nenhuma qualificação e que trabalham diretamente no processo produtivo, tiveram para o progresso da indústria química de São Paulo. Para isso, realizamos uma retrospectiva da história da industrialização desse setor, bem como dos diferentes estágios de interação entre a gerência e os operários. Contamos com pesquisas de diferentes áreas do conhecimento, bem como de documentação primária e história oral. Com isso, buscamos dar luz a essa personagem e perceber como o seu papel se alterou no decorrer do tempo, sem nunca deixar de ser relevante para uma História da ciência, da técnica e do trabalho, inserida em uma perspectiva social. / The main purpose of this research is to understand the role that blue collar workers, those ones with little or no qualifications that work directly in the production process, had in the progress of the chemical industry of São Paulo. To get there, a retrospective of the history of industrialization in this sector has been done, as well as the different stages of interaction between management executives and workers. In the research, studies from different areas of knowledge were used as well as primary documents and oral history. This research tries to focus these actors and understands the changes on their role over the time, always relevant to the history of science, technology and labor in a social perspective.

Made available in DSpace on 2016-03-15T19:26:20Z (GMT). No. of bitstreams: 1 Andre Eduardo Miranda dos Santos.pdf: 1807322 bytes, checksum: 7f50ddc0b91b7f1ac5122ffcdf2d22d5 (MD5) Previous issue date: 2006-05-31 / Great attention has been dedicated to knowledge administration thematic in the last years. Articles and books have been published and companies have been increasing the investments in that study field, that presents multidisciplinary relationship with other themes, such as information, human resources administration and organizational behavior systems. Inserted in an environment of competition and competitiveness, great companies coexist with the constant variation of the demand for their products, turning essential the existence of a daily activity foreseeing future situations, in order to maximize the outcome and to provide value to the business. Such an activity is situated in a field of study which goes by the area of marketing and production planning. In this sense, the objective of this study was to list the knowledge management, under a Processual perspective, in the demand planning activity, in an exploratory nature research carried out in five different companies, pertaining companies to five different sectors, characterized as a multi-case case study. The evidences were acquired by means of interviews, observation and document analysis, where content analysis was employed for analyzing and interpreting data. The outcome revealed the presence of elements having explicit, tacit and cultural knowledge in the demand planning activity: information technology tools the and documents, experience of professionals, means for transferring knowledge, collective interaction, social relationships and corporative vision what directs the business. In addition, the creation, transfer, storage and knowledge use processes were also considered as an outcome of the research, standing out the different formal meetings scheduled for knowledge exchange and the "knowledge combination" element, characterized by the interaction among the people during the process of knowledge creation and proposed in the Socialization, Externalization, Combination and Internalization process. / Grande atenção tem sido dada à temática gestão do conhecimento nos últimos anos. Artigos e livros têm sido publicados e empresas têm aumentado os investimentos nesse campo de estudo, que apresenta multidisciplinariedade com outros temas, como sistemas de informação, gestão de recursos humanos e comportamento organizacional. Inseridas em um ambiente de concorrência e competitividade, grandes empresas convivem com a constante variação da demanda de seus produtos, o que torna essencial a existência de uma atividade diária de previsão de situações futuras, a fim de se maximizar os resultados e de se fornecer valor ao negócio. Tal atividade se situa em um campo de estudo que passa pela área de marketing e planejamento de produção. Nesse sentido, o objetivo do presente estudo foi relacionar a gestão do conhecimento, sob uma perspectiva processual, na atividade de planejamento de demanda, em uma pesquisa de caráter exploratório realizada em cinco empresas diferentes, pertencentes a cinco setores diferentes, caracterizada como um estudo de multicasos. As evidências foram perquiridas por meio de entrevistas, observação e análise de documento, sendo que, para análise e interpretação dos dados, foi empregada a análise de conteúdo. Os resultados revelaram a presença de elementos de conhecimento explícito, tácito e cultural na atividade de planejamento de demanda: ferramentas de tecnologia da informação e documentos, experiência dos profissionais, meios de transferência do conhecimento, interação coletiva, relações sociais e visão corporativa que direciona o negócio empresa. Além disso, os processos de criação, transferência, armazenamento e de uso do conhecimento também foram considerados no resultado da pesquisa, destacando-se os diferentes encontros formais agendados para a troca de conhecimento e o elemento de "combinação do conhecimento , caracterizado pela interação entre as pessoas durante a criação do conhecimento e proposto no processo de Socialização, Externalização, Combinação e Internalização.

Knowledge management is seen as a hot topic in order for organizations to become effective and utilize the knowledge residing within the organization. The most important factor in knowledge management is believed to be the knowledge transfer, which is the process of transferring knowledge between two parties. A context in which knowledge and knowledge transfer are especially important is within the best practice framework ‘ITIL’ and IT-service organizations. Therefore, the purpose with this study is to analyze how knowledge is transferred through information systems in an ITIL organization, and how the transfer process can be further understood by incorporating individual perspectives on knowledge. Besides that, our purpose is to identify factors influencing the knowledge transfer from both the organizations and the ITIL framework. The reason for this is that knowledge transfer through information systems in an ITIL context is rather underexplored, previous research regarding this is mainly focusing on putting knowledge in repositories and make it available, which is believed to create certain implications regarding the individual perspective in the creation and transfer of knowledge through information systems. These implications are something that has not been explored, which is a knowledge gap we intend to fill with this thesis. That is why we have constructed three research questions regarding how the organizations understand what valuable knowledge is, what factors that is influencing their knowledge transfer, and how these previously individual aspects can be further understood by applying the boundary object theory on knowledge transfer through information systems. From a multi case study with semi structured interviews we could collect a valuable collection of empirical data, that was collected from six respondents representing three organizations. By applying the interpretive and social constructivist research philosophy with an abductive methodological approach, previous research and the boundary object theory in combination with the theory of knowledge creation we could analyze our empirical data. Our study shows that the perspective on valuable knowledge is something with direct relation to ITIL, and highly connected to what its contribution is to the core business that the IT-service organization is helping. Valuable knowledge is also seen as stored knowledge. We can from our study also see that there are four predominant forces influencing the knowledge transfer process. We identified that the overall perspective on what knowledge is in the organization, how and what the organization values as knowledge, the ITIL framework and their knowledge management strategy directly influenced knowledge transfer. Our main finding in this study is that when organizations are transferring knowledge through information systems the individual perspective on both knowledge, knowledge creation and the knowledge transfer is one of the most important to keep in mind. The knowledge in the information systems is a way to communicate among individuals, and a way to translate one individual’s knowledge to another, hence is the individual creating the knowledge an important factor to acknowledge. We can see that aspects such as experiences, skills, insights, purposes, perspectives and contextual understandings highly influence the knowledge being created, hence the possibility to create rich knowledge at the receiver of knowledge. These aspects also influence whether the stored knowledge has any tacit elements, which seems to facilitate learning more for the receiving individual.

<p><strong>Syfte:</strong> Syftet med studien är att ge rekommendationer till organisationen Riksförbundet Sveriges Unga Katoliker (SUK) om hur de kan bevara kontinuiteten inom förbundet. Rekommendationerna tillkommer genom analys av hur SUK kan ta vara på den tysta kunskapen som finns hos deras anställda och frivilliga medarbetare, samt vilka faktorer som motiverar till ett frivilligt ledarskap.</p><p><strong>Metod: </strong>Fallstudien har en kvalitativ ansats med inslag av kvantitativa antydningar. Två intervjuer har genomförts med anställda på SUK, samt en via e-post med ytterligare en anställd. En mindre enkätundersökning har genomförts bland ideella ledare inom Stockholmregionen i SUK.</p><p><strong>Teori:</strong> Detta kapitel börjar med en överblick över definitioner av tyst kunskap och därefter följer tvåfaktorsteorin som är en motivationsteori. Detta avsnitt redovisar teorier från Polanyi, Nonaka, samt Herzberg.</p><p><strong>Empiri: </strong>I detta avsnitt presenteras den data som samlats in genom SUK:s hemsida, intervjuer, samt den mindre enkätundersökningen.</p><p><strong>Analys: </strong>Under denna del analyserar vi det material som samlats in under empiri avsnittet med hjälp av de teorier som presenterats i teoriavsnittet. Data från intervjuerna ställs mot teori om tyst kunskap och enkätundersökningens resultat analyseras med hjälp av Herzbergs tvåfaktorsteori.</p><p><strong>Slutsats:</strong> De viktigaste slutsatserna är att SUK bör bevara organisationens tysta kunskap genom att ta fram ett symboliskt organisationsspråk i form av lathundar och mallar. Kommunikationen inom organisationen måste förbättras, och SUK bör införa en praktisk del i ledarutbildningen, som också kan fungera som en överföring av tyst kunskap. Fortsatt slutsats är att motivationsfaktorerna avancemang och prestation är viktigast både enligt SUK:s frivilliga arbetare och anställda. SUK bör ta hänsyn både till motivationsfaktorer och hygienfaktorer, då båda är viktiga för att skapa kontinuitet.</p> / <p><strong>Purpose:</strong>  The purpose of the essay is give the association Sweden's Young Catholics recommendations how to maintain the contingency within the organization. The recommendations arises through analysis about how Sweden's Young Catholics can preserve the tacit knowledge that the employees and volunteers have, and which factors motivates to volunteer leadership.</p><p><strong>Methology:  </strong>For this case study we have used a qualitative method with a touch of a quantitative method. We did two interviews with employees and one through e-mail with another employee. We also did a minor poll with volunteers in the Stockholm region in Sweden's Young Catholics.</p><p><strong>Theoretical </strong><strong>perspective:</strong>  This chapter starts with an overview over different definitions of tacit knowledge and there after a theory about motivation. This chapter illustrates theorys by Polanyi, Nonaka, and Herzberg.</p><p><strong>Empiric: </strong>This chapter declares material and interviews made for this thesis. Material about the organization from the website for Sweden's Young Catholics, the interviews about tacit knowledge and the poll about motivation.</p><p><strong>Analysis:</strong> In this section we analyse all the material and interviews collected in the empiric section with help of the theories from the theoretical chapter. The interviews with the tacit knowledge and the poll with help of Herzberg's theory.</p><p><strong>Conclusion:</strong>  The most important conclusion is that Sweden's Young Catholics should keep their tacit knowledge by developing a symbolic organizational language in shape of reference guides. The communication in the organization also has to improve and Sweden's Young Catholics should have a practical part in their leadership course which also can serve as a transfer of tacit knowledge. Other conclusions are that the most important motivation factors is promotion and performance according to both employees and volunteers. Although Sweden's Young Catholics should take both motivation factors and hygiene factors in their consideration, because they are both important for keeping the contingency in the organization.</p>

Syfte: Syftet med studien är att ge rekommendationer till organisationen Riksförbundet Sveriges Unga Katoliker (SUK) om hur de kan bevara kontinuiteten inom förbundet. Rekommendationerna tillkommer genom analys av hur SUK kan ta vara på den tysta kunskapen som finns hos deras anställda och frivilliga medarbetare, samt vilka faktorer som motiverar till ett frivilligt ledarskap. Metod: Fallstudien har en kvalitativ ansats med inslag av kvantitativa antydningar. Två intervjuer har genomförts med anställda på SUK, samt en via e-post med ytterligare en anställd. En mindre enkätundersökning har genomförts bland ideella ledare inom Stockholmregionen i SUK. Teori: Detta kapitel börjar med en överblick över definitioner av tyst kunskap och därefter följer tvåfaktorsteorin som är en motivationsteori. Detta avsnitt redovisar teorier från Polanyi, Nonaka, samt Herzberg. Empiri: I detta avsnitt presenteras den data som samlats in genom SUK:s hemsida, intervjuer, samt den mindre enkätundersökningen. Analys: Under denna del analyserar vi det material som samlats in under empiri avsnittet med hjälp av de teorier som presenterats i teoriavsnittet. Data från intervjuerna ställs mot teori om tyst kunskap och enkätundersökningens resultat analyseras med hjälp av Herzbergs tvåfaktorsteori. Slutsats: De viktigaste slutsatserna är att SUK bör bevara organisationens tysta kunskap genom att ta fram ett symboliskt organisationsspråk i form av lathundar och mallar. Kommunikationen inom organisationen måste förbättras, och SUK bör införa en praktisk del i ledarutbildningen, som också kan fungera som en överföring av tyst kunskap. Fortsatt slutsats är att motivationsfaktorerna avancemang och prestation är viktigast både enligt SUK:s frivilliga arbetare och anställda. SUK bör ta hänsyn både till motivationsfaktorer och hygienfaktorer, då båda är viktiga för att skapa kontinuitet. / Purpose:  The purpose of the essay is give the association Sweden's Young Catholics recommendations how to maintain the contingency within the organization. The recommendations arises through analysis about how Sweden's Young Catholics can preserve the tacit knowledge that the employees and volunteers have, and which factors motivates to volunteer leadership. Methology:  For this case study we have used a qualitative method with a touch of a quantitative method. We did two interviews with employees and one through e-mail with another employee. We also did a minor poll with volunteers in the Stockholm region in Sweden's Young Catholics. Theoretical perspective:  This chapter starts with an overview over different definitions of tacit knowledge and there after a theory about motivation. This chapter illustrates theorys by Polanyi, Nonaka, and Herzberg. Empiric: This chapter declares material and interviews made for this thesis. Material about the organization from the website for Sweden's Young Catholics, the interviews about tacit knowledge and the poll about motivation. Analysis: In this section we analyse all the material and interviews collected in the empiric section with help of the theories from the theoretical chapter. The interviews with the tacit knowledge and the poll with help of Herzberg's theory. Conclusion:  The most important conclusion is that Sweden's Young Catholics should keep their tacit knowledge by developing a symbolic organizational language in shape of reference guides. The communication in the organization also has to improve and Sweden's Young Catholics should have a practical part in their leadership course which also can serve as a transfer of tacit knowledge. Other conclusions are that the most important motivation factors is promotion and performance according to both employees and volunteers. Although Sweden's Young Catholics should take both motivation factors and hygiene factors in their consideration, because they are both important for keeping the contingency in the organization.